So I've tried everything I can think of, without voiding warranty, to fix this.
One day the phone was turned on and the fingerprint sensor didn't work. Fine, but checking the settings, it was gone there too! There were some residual settings like the "suggestions" for "Screen Lock" that suggested "unlock with your fingerprint". However, clicking that immediately returns me to settings. It's like the fingerprint sensor and settings have vanished.
Now, I've tried factory resets. I've even reinstalled the current firmware, but nothing seems to be working...
GetAlife13 said:
So I've tried everything I can think of, without voiding warranty, to fix this.
One day the phone was turned on and the fingerprint sensor didn't work. Fine, but checking the settings, it was gone there too! There were some residual settings like the "suggestions" for "Screen Lock" that suggested "unlock with your fingerprint". However, clicking that immediately returns me to settings. It's like the fingerprint sensor and settings have vanished.
Now, I've tried factory resets. I've even reinstalled the current firmware, but nothing seems to be working...
Click to expand...
Click to collapse
I would guess the hardware is broken.
ante0 said:
I would guess the hardware is broken.
Click to expand...
Click to collapse
:good: It is likely a hardware failure.
Hi, did you solve the issue? Same thing happened to me. Was it a hardware or software issue?
After applying the last Software Update on my Huawei mate 10 pro the fingerprint sensor started to work randomly. Sometimes it works and then it does not. I do not think it is a matter of hardware otherwise it wouldn't work at all. What can I do to solve the problem?
Aargueta said:
After applying the last Software Update on my Huawei mate 10 pro the fingerprint sensor started to work randomly. Sometimes it works and then it does not. I do not think it is a matter of hardware otherwise it wouldn't work at all. What can I do to solve the problem?
Click to expand...
Click to collapse
Id take it to the service center and have them take a look at it .... Hopefully both replace the sensor and flash the proven working os to the board. With the latest updates I lost the game boost app in the same way that you are describing loss of the f sensor. It dissapeared from system all together, not frozen , not disabled , just gone and all reference to it removed from settings. I flashed couple firmwares since then trying to both downgrade and fix it but no matter what version I was on it never returned lol. It died on 6th/7th flash - hard brick and Im picking it 2morrow from service . All in all , since 9.0 , 9.1 certain issues I had there seemed to follow through every subsequent firmware update. If it doesnt work now it prolly will be bugged in the future as well by that logic. My erecovery was also broken ( Everything works but it never can find firmware to download ) when I started and just like gpu boost it never returned . When I gave them phone under warranty few times back they basically replaced whatever I complained about , back cover, display , battery , charging port , headphone adapters all free of charge
Huawei Mate 10 Pro Fingerprint is not working after EMUI 10.0 Update
My FINGERPRINT ID is not working after the Software Update to EMUI 10.0. Now I cannot unlock my phone using fingerprint. Fingerprint menu too is missing in the Biometrics & Passwords menu of Settings. My fingerprints have vanished from my phone together with the option to input new fingerprints. When I go to the SETTINGS menu, I see nothing related to FINGERPRINTS. In other words, FINGERPRINT ID is not a method of unlocking my phone according to the SETTINGS.
I downgraded the phone to EMUI 9.1, but nothing changed. So, again I updated the software to EMUI 10.0. I cannot understand why this is happening so. It is Huawei. World's No. 2 phone manufacturer trying hard to be the No. 1. World's largest communication equipment manufacturer. It is a shame. It is a total failure of HUAWEI. I handed over the phone to the Huawei Service Centre in Sri Lanka. For two days, they are "STILL CHECKING".
Problems happen! With all the brands!
Me and many others updated to EMUI 10 without any problems.
When I update to other Android OS version, I always do a factory reset, just to avoid any possible problems.
Problems happen! With all the brands!
Me and many others updated to EMUI 10 without any problems.
When I update to other Android OS version, I always do a factory reset, just to avoid any possible problems.
SirDaemon said:
Problems happen! With all the brands!
Me and many others updated to EMUI 10 without any problems.
When I update to other Android OS version, I always do a factory reset, just to avoid any possible problems.
Click to expand...
Click to collapse
I did a factory Reset too after the software update to EMUI 10.0. But no change at all.
Might be a coincidence, or not. Maybe something in the flash process went wrong.
SirDaemon said:
Might be a coincidence, or not. Maybe something in the flash process went wrong.
Click to expand...
Click to collapse
Yes, it may be a coincidence or may be something gone wrong in the flash process. But the problem is that this has happened to many other people through out the world. Also, many people complain about various other problems after the software update. That means Huawei has failed to provide their customers an accurate and safe process to update their software. It is a serious failure from the part of Huawei, the second largest mobile phone manufacturer in the world.
The finger print problem solved in my Mate 10 pro
100 % its software problem after android 10 update am reset all setting twice and now the finger print work with out any problems
Happened to mine as well.
Decided to update over weekend and fingerprint id has vanished from settings.
Tried to reset several times but no luck.
Related
2 days ago my Camera app stopped working either through the hardware button or software all it does is play the opening app animation and return back to the previous screen. Ive tried soft and hard resets of the phone and now ive even reflashed it via NCS to no avail. Now at this point youd think it would be a hardware thing, but apps like "panorama" and "smart shoot" still work and so do all the other camera apps ive downloaded. Anyone managed to fix this?
You seem to be the only one whom has had this issue and reported it. So no, no fix as of now since you are alone on this one.
same here
Jt612 said:
2 days ago my Camera app stopped working either through the hardware button or software all it does is play the opening app animation and return back to the previous screen. Ive tried soft and hard resets of the phone and now ive even reflashed it via NCS to no avail. Now at this point youd think it would be a hardware thing, but apps like "panorama" and "smart shoot" still work and so do all the other camera apps ive downloaded. Anyone managed to fix this?
Click to expand...
Click to collapse
same thing happened to my phone since yesterday and I've tried hard reset but nothing changes.. Camera only works through smartshoot and if I try to open it just using the original app, or use the camera button, it just won't open and turn back to the home screen
576514545 said:
same thing happened to my phone since yesterday and I've tried hard reset but nothing changes.. Camera only works through smartshoot and if I try to open it just using the original app, or use the camera button, it just won't open and turn back to the home screen
Click to expand...
Click to collapse
I have exactly the same problem. After 5 days of perfect use of everything, the phone overheated, drained completely within a couple of hours and now it has a permanent problem with the camera: either black screen when launching the camera app, or if it launches, pink stripes and frozen app after 10-15 seconds. It cannot be just a random problem on one device. I've seen the same description of the problem on various forums.
Has Nokia responded on this?
The funny thing is that I live in Greece, the device was bought during a trip abroad and it's not covered by warranty! Regarding Nokia's amazing support policy I have written details at my blog nextbeta.com.
(I'm not a smartphone user that cannot understand what is a bug and what is a hardware problem, 8 years MVP for Mobile Devices and founder of the Greek Mobillity Club in 2001...)
Have you flashed the newest ROM or an older version? Perhaps you might want to try it with the Release ROM to see if that fixes things. Aside from that I fear your only option is to turn it in at a service center and let them figure out what is wrong.
Given that the Flash rewrites the whole system it somehow has to be connected with the hardware.
Hi
I ordered Le Max 2 few days ago from Aliexpress(Trendresources LTD). However, I got concerned, after I read on xda and le forum about it problems with fp sensor. Could you tell me, is fingerprint sensor a software issue or unfortunately hardware and it can be fixed only by replacing dead sensor?
First of all, wait until your phone arrives and then we can talk.
Mine came with the fp sensor not working. I managed to make it work by flashing stock rom. First receive it and see how it is. Already the latest firmware 016s has huge improvements in fp recognition, so I believe it will improve even more.
When I first got my phone, I was so disappointed by the fp senor and not having Ota, but after updating to 5.8, all was solved.
Can't really complain. The phone is so fast and responsive.
Ok, thanks for help guys. I really appreciate that.
Fingerprint not working
I too receive the phone yesterday unable to register fingerprint, in the FP setup page it is not taking any input after touching the sensor. iam too confused requested for a replacement from the vendor, whether flashing stock rom (iam on 16s) will solve the issue.
please reply iam going nuts.
youtube link of mine trying to register FP setup is here
https://www.youtube.com/watch?v=qIFSvz9qSU4
ashok20205 said:
I too receive the phone yesterday unable to register fingerprint, in the FP setup page it is not taking any input after touching the sensor. iam too confused requested for a replacement from the vendor, whether flashing stock rom (iam on 16s) will solve the issue.
please reply iam going nuts.
youtube link of mine trying to register FP setup is here
Click to expand...
Click to collapse
As I have mentioned above, flash the stock ROM and you will see it will work.
Sent from my Le Max2 using XDA Labs
Thanks for the reply
valy_cta said:
As I have mentioned above, flash the stock ROM and you will see it will work.
Sent from my Le Max2 using XDA Labs
Click to expand...
Click to collapse
Thanks for the reply
Iam downloading 16S this now, i will flash after download.
after download, i have to rename the file to update.zip and goto recovery, select update right. please Correct me if iam wrong
i dont have anything to backup as it is a new mobile.
thank you.
ashok20205 said:
Thanks for the reply
Iam downloading 16S this now, i will flash after download.
after download, i have to rename the file to update.zip and goto recovery, select update right. please Correct me if iam wrong
i dont have anything to backup as it is a new mobile.
thank you.
Click to expand...
Click to collapse
you are correct.
flashed the stock rom. I have clicked the update.zip in file manager and selected update option, it took around 20 minutes and after that I tried to add FP but no use, same thing repeated, I think its a hardware issue. any way to diagnose the FP using any software or app?
ashok20205 said:
flashed the stock rom. I have clicked the update.zip in file manager and selected update option, it took around 20 minutes and after that I tried to add FP but no use, same thing repeated, I think its a hardware issue. any way to diagnose the FP using any software or app?
Click to expand...
Click to collapse
Reboot into recovery, select also clear data... and press Update and reflash. When you boot into system, before you put any fingerprints, select "Calibrate fingerprint sensor".
I tried to update from recovery but I got a weird error saying 'unable to update, cause: apk not found' I searched google but nothing found. Is the update.zip file case sensitive. I renamed it to 'update.zip' not 'Update.zip'. is it OK.
One more thing after update I tried to skip the WiFi connection but this popped up
image
and I am not able to skip the WiFi connection. Letv is going in apple way
I also calibrated before touching the FPScanner but no use.
same for me.
the sensor does not work or more.
I have a 2 lemax x822.
the sensor works two days with the Roma CM13 19s, and then the third day nothing.
I returned to stock rom 17s, but it still did not work.
I passed the fourth day in the 19s CM13 ROM, and miracle, it works.
but alas today he no longer works again. impossible to calibrate and add a fingerprint.
I try Roma umbrella corps 18s / 19s, but the sensor does not work either.
it gets annoying.
problem of software or hardware?
meuhmeuh51 said:
same for me.
the sensor does not work or more.
I have a 2 lemax x822.
the sensor works two days with the Roma CM13 19s, and then the third day nothing.
I returned to stock rom 17s, but it still did not work.
I passed the fourth day in the 19s CM13 ROM, and miracle, it works.
but alas today he no longer works again. impossible to calibrate and add a fingerprint.
I try Roma umbrella corps 18s / 19s, but the sensor does not work either.
it gets annoying.
problem of software or hardware?
Click to expand...
Click to collapse
I have the same problem. This problem of hardware.
@bahuy2003 thank you for the answer.
it's a shame to have problems with such a good phone equipment rating. especially when it is new for 5 days.
I will have to assert the warranty on the spemall.com site.
hoping that not too long to repair it and well repaired.
I use my max2 without fingerprints. Many people sent their mobiles to warranty, but they were waiting for months for them.
I too having fp problem, anyone have solution please tell.
I too have same problem moreover camera continuously clicking picture.
Sent from my Le X821 using XDA-Developers mobile app
Must be at least partially software
I've tried stock ROMs and am currently running the pseudo CM based on a stock 18 kernel.
Finger print unlock isn't consistent: Sometimes the phone doesn't react for a long time (seconds), sometimes unlock is instantaneous.
Proper training is certainly important to get instantenous responses at all (don't move fingers during training, tap and wait for the vibration confirmation).
Sometimes I resort to clicking the power button and then do a finger-print to unlock, sometimes I just use the pattern to unlock, although that's very rare.
However last night I had a strange experience:
The phone was suddenly receiving fake inputs from the soft buttons, switching between applications without me touching anything and eventually all soft buttons went dead. Touch screen was still perfect, but finger print unlock was also dead, had to use the unlock pattern.
After a reboot (cold) everything was back to normal.
Whatever firmware is running to deal with the fingerprint sensor and the soft buttons (I assume this isn't running on the main cores), seems to be buggy, perhaps leaking memory and requires a restart occasionally.
My guess is that this would take automated testing to fix and I doubt Le Eco is doing that. Actually I guess the code would actually have to come from the hardware vendor for the fingerprint sensor and perhaps Le Eco doesn't have a current version.
Really professional quality is hard to get these days, even in flagship devices costing four times as much as Le Max 2.
Hi guys,
Kind of new to pocophone but I'm experiencing something really strange that I haven't on any other phone I've had before. Here's the background..
I bought the phone as a gift for my mum and she absolutely loves it but she's told me the phone will randomly make a call itself. I didn't believe it until I saw it happen. She can be on the phone (having made or received a call legitimately) and the call will automatically be put on hold waiting for her to answer a call from another person. The issue is, that person hasn't called her so when she calls back, the person is confused. This can also happen when she isn't on the phone
I checked her call waiting options (turned off and on, neither makes a difference) and reset the phone to factory settings but still getting the same issue. We haven't set up Google assistant or anything similar so the calls wouldn't have been made my a voice command either.
It's really strange and I've looked on the Internet but can't find anything reported on it. The phone is running miui 10 and she is on virgin mobile. The phone is less than 2 weeks old.
Any help is much appreciated.
Vik
Haven't faced something similar. If I were in your shoes, I would 1. Factory reset everything, 2. flashed latest global stable miui ROM and 3. checked again if the same problem persists.
melodystyle2003 said:
Haven't faced something similar. If I were in your shoes, I would 1. Factory reset everything, 2. flashed latest global stable miui ROM and 3. checked again if the same problem persists.
Click to expand...
Click to collapse
Thanks @melodystyle2003. I've tried a factory reset on the phone. When the phone does a factory reset, would that not install the latest stable miui ROM? It installed miui 10 and when I checked for updates on the phone, it informed me that there were no more updates available
I think the problem is, proximity sensor. This used to happen to older family member.
About phone->MIUI version, which version does it use?
green. said:
I think the problem is, proximity sensor. This used to happen to older family member.
Click to expand...
Click to collapse
Thanks @green. Did you ever find a solution to that proximity sensor issue?
melodystyle2003 said:
About phone->MIUI version, which version does it use?
Click to expand...
Click to collapse
@melodystyle2003 here's the version information I see when I go to about phone : Miui Global 10.1. Stable. 10.1.3.0. ( PEJMIFI)
vikz.t said:
@melodystyle2003 here's the version information I see when I go to about phone : Miui Global 10.1. Stable. 10.1.3.0. ( PEJMIFI)
Click to expand...
Click to collapse
This is the latest stable version.
Install the google dialer, and force stop the default one. Also, try switching your network connection, like if it's on 3G, shift it to 2G or vice versa, for some time.
And if proximity sensor is the cause (as mentioned by another fellow member), you can check the sensor wake up time through BBS or similar app. Proximity sensor does appear in the sesnor column of BBS app. And going through the wakelock's data, you might also be able to detect any other possible cause.
Have you tried switching off the 'redial automatically' option in the dialer options? That seems to be your problem.
vikz.t said:
Thanks @green. Did you ever find a solution to that proximity sensor issue?
Click to expand...
Click to collapse
It's not the hardware fault. Old people tends to keep the phone slight upwards while speaking, the proximity sensor wakes the screen and by accidentally registers the touch. This usually happens and the accidentally put the call on hold, accepts the second call or the add new call. You can try using the phone for a day.
Old thread, but just wanted to add that we have the same issue with a Pocophone we use at work. When you put away the phone after a call, then at random times it calls the last person you talked to before the current call. Does it about 1 out of 40 calls and is 100% a phone firmware issue, not some old lady holding her phone wrong.
My fingerprint sensor stopped working from one day to the next about a year ago and it did not help to factory reset data or reflash the fw
With the update that arrived today (55.2.A.4.154) not only the option in the security menu reappeared but I was able to register the first fingerprint... too bad that when I registered the second one it stopped reading the fingerprint and the option in the security menu disappeared again after a reboot.
Has anything similar happened to anyone with the latest update?
My fingerprint was gone after the 110 update. And i hope it will comeback after this update. I think iy is a software problem. Because my fg sensor was perfect, until that ****ty update.
revox1 said:
My fingerprint was gone after the 110 update. And i hope it will comeback after this update. I think iy is a software problem. Because my fg sensor was perfect, until that ****ty update.
Click to expand...
Click to collapse
I think so too, I don't remember if mine stopped working after an update but it's still strange that after this update it started working again and shortly after stopped
Go to security and Google Play system updates..
Update it.
You will have the Fingerprint.
Mine was disabled earlier and did this to fix it.
Here is the last thing.
Fingerprint disappeared from Settings
Hi everyone, I noticed recently that my phone doesn't unlock with my Fingerprint (I set 3 fingers) and It doesn't show FP icon in bottom of screen before unlocking... So, I went to settings to remove all the saved fingerprints and add them...
forum.xda-developers.com
I hope this will help.
Mnope. For me it didnt help. I lost my patience and gave it to the service. I hope to a refound. I am sick of this bull****.
Fingerprint Issue on J9110 after recent update.
i had a similar issue with OTA updates on my Z2 sony regarding the camera i thought i was a hardware so it sent it in for repair a couple of times.. i found using Xperia Companion reinstall of software fix its issue and it fix my J9110 Fingerprint Reader issue as well
bigthermalboy said:
Fingerprint Issue on J9110 after recent update.
i had a similar issue with OTA updates on my Z2 sony regarding the camera i thought i was a hardware so it sent it in for repair a couple of times.. i found using Xperia Companion reinstall of software fix its issue and it fix my J9110 Fingerprint Reader issue as well
Click to expand...
Click to collapse
how to re-install using Xperia companion.?
if u meant repair then I can confirm that it's not working I tried to repair multiple times
repair is not working with Companion anymore i think
Anyone else experiencing this? Less than 10 seconds after I fingerprint unlock, sometimes the screen will go black while I'm reading a message or whatever. Other times it seems to be triggered by a touch action, like pressing on an icon or clearing a notification.
I found no setting that explains it. Screen timeout is set to 1 minute. I don't have any third party lockscreen or display related apps. It's been happening for as long as I can remember with this phone, and I thought the January update might fix it but it persisted through. Faulty proximity sensor maybe? I'm starting to contemplate warranty servicing.
Glaux said:
Anyone else experiencing this? Less than 10 seconds after I fingerprint unlock, sometimes the screen will go black while I'm reading a message or whatever. Other times it seems to be triggered by a touch action, like pressing on an icon or clearing a notification.
I found no setting that explains it. Screen timeout is set to 1 minute. I don't have any third party lockscreen or display related apps. It's been happening for as long as I can remember with this phone, and I thought the January update might fix it but it persisted through. Faulty proximity sensor maybe? I'm starting to contemplate warranty servicing.
Click to expand...
Click to collapse
I think it's A12. On the P5 you could look at the device and it would stay on when doing something. The feature, although there is a setting on/off, does not work any longer. I never had it on the P6 shipped with A12 but on the P5 my wife has the same problems since updating. So perhaps a proximity update will fix it but if all else is working the replacement will almost guaranteed be worse.
Glaux said:
Anyone else experiencing this? Less than 10 seconds after I fingerprint unlock, sometimes the screen will go black while I'm reading a message or whatever. Other times it seems to be triggered by a touch action, like pressing on an icon or clearing a notification.
I found no setting that explains it. Screen timeout is set to 1 minute. I don't have any third party lockscreen or display related apps. It's been happening for as long as I can remember with this phone, and I thought the January update might fix it but it persisted through. Faulty proximity sensor maybe? I'm starting to contemplate warranty servicing.
Click to expand...
Click to collapse
Are you using a custom kernel or have had a custom kernel installed in the past?
If so, you will need to try a factory reset and complete full stock image.
bobby janow said:
I think it's A12. On the P5 you could look at the device and it would stay on when doing something. The feature, although there is a setting on/off, does not work any longer. I never had it on the P6 shipped with A12 but on the P5 my wife has the same problems since updating. So perhaps a proximity update will fix it but if all else is working the replacement will almost guaranteed be worse.
Click to expand...
Click to collapse
I saw that setting but I don't see how it's relevant. Even without that setting, the display should not turn off on its own before 1 minute of inactivity.
vandyman said:
Are you using a custom kernel or have had a custom kernel installed in the past?
If so, you will need to try a factory reset and complete full stock image.
Click to expand...
Click to collapse
No. I didn't do any modding beyond bootloader unlock and root with Magisk. I flashed the January factory image a few days ago and rerooted, but as I said the problem started long before that.
Glaux said:
I saw that setting but I don't see how it's relevant. Even without that setting, the display should not turn off on its own before 1 minute of inactivity.
No. I didn't do any modding beyond bootloader unlock and root with Magisk. I flashed the January factory image a few days ago and rerooted, but as I said the problem started long before that.
Click to expand...
Click to collapse
I didn't realize you were rooted, I usually don't read signatures. Have you unrooted and tested? Other than that I'm not rooted so perhaps someone can help you out. Maybe change the title of the thread so rooted folks will jump in with suggestions. Good luck.
Looks like the issue might have come from the launcher I use, Smart Launcher. Specifically a setting called "Smart Screen Off" that's not working as intended. I turned that off and so far I can't reproduce the issue.