I have tried to factory reset the watch many times, and everytime it will fix it, but after a few days, same issue persists.
Sometimes it will receive app notifications, sometimes it can't even do that.
**Right now it shows in my bluetooth settings that the watch is connected(probly why Im getting notifications) . But again, no connection in app**.
Very frustrating as I won't be able to view any of my stats on the app at all.
Anyone else experiencing this?
Since no one replied...
UPDATE:
I gave up on the iOS app, seems like it's just a persisting problem right now.
I managed to not lose any data by enabling the hidden app list, and paired my watch with my Samsung phone instead. So I didn't have to factory reset it.
And the Android app so far is working much better. i.e. Custom watch faces actually shows up in the app.
Make sure you have latest firmware on watch and Amazfit app on phone. Pair them properly or you may have problems with your activity data in the future (see thread about sync FAQ). If you still have issues, re-install Amazfit and enable the "Away alert" in watch Settings, it seems to make connection much more stable for me...
Related
I have read the threads here; but I think this is a different problem:
My BT connection is FINE, I can initiate phonecalls from the watch, etc; but it just suddenly stopped receiving notifications from my phone (Huawei mate 7, 5.1.1. stock, unrooted) AND sending data to the phone (i.e. UP movements/ steps data).
I have already uninstalled ZenWatchwithout any effect) and BT is connected (according to wacth and AndroidWear)
Restarting phone/ watch, cleaning android wear/ UP cache/ data does not solve the issue; any other ideas what the culprit is, and how to solve it?
Do you have anything blocking or hibernating Google Play Services? Sometimes GPS crashes on my watch and I have to restart it before I'll get any more notifications. I imagine if something is preventing it from running it'll have the same effect.
Thanks for advice, I shall look into it. Suggestion from another thread was recent Android Wear update as culprit of this problem - I shall try to install an older version of AW as well..
Hi.
After the latest updates, i can't get to solve the problems with the notifications from phone to watch. I cannot get SMS or email notifications. Only calls.
If i test notifications in amazfit app, all five test cases work (there is no SMS test).
I deleted the app and factory reset the watch. No difference. Now i also lost all my records. I thought they were in cloud. Now my watch also won't synchronize sleep data. App shows only heart rate, and walk, but no sleep. On watch i can see my sleep data.
Any idea?
Thanks.
It seems it was MIUI update problems. I solved notification problem with:
On the phone go to Settings, Passwords & Security, Privacy, Special app access, Notification access. In the list turn off Xiaomi service framework then turn it back on again, and reboot the phone. Maybe reboot once with it disabled and enabled.
Sleep data still isn't synched and it seems i lost all of my records data (after factory reset).
Hi,
Every once in a while I get the message 'connection failed, update to the latest app to synchronize data'. I click the message away and I get back to my watchface, only my screen stays always on after getting this message. I always have to reboot...
I did already a factory reset, but didn't helped. I have a custom watchface, could that be the problem ? Or is it something else ? Anybody ?
Does it happen when you have default watch face?
iyengar said:
Does it happen when you have default watch face?
Click to expand...
Click to collapse
That I have to test...but don't want to have the standard facewatch anyway...
I did test it. Have occasionally the message on all tried watchfaces...I use the zepp app in combination with notify and fitness. Any one a solution ?
Maybe downgrade firmware and then update again to latest firmware? This sometimes fixes bugs..
I have the exact same problem with the Amazfit GTS . I have the same combination (Zepp app + Notify and fitness) and every few hours (or even more frequently) I get the same message and the screen stays on until I notice. Even if I press the screen for the message to go away the screen stays on until I also press the physical button.
Also besides that, the battery drain is awful. I used to get around 20-22 days of battery (with Amazfit app and Notify and fitness and everything enabled, even continuous heart rate) and now with the exact same settings i 5-6 days.. I can only get 1 day more if I disable things.
Problems started back in late August, early September when the Amazfit app changed to Zepp app but I am not sure if this is a fault of Zepp app or a problem between notify and fitness and the new Zepp app.
I have tried to do a factory reset to the watch, to delete zepp app and add it again etc etc but nothing changed. I have the default watchface and never used a custom one.
If someone finds a solution please inform us.
Just curious if anyone found a solution. I am having the same problem with connection failed, update to the latest version and I am on the latest version of notify app. Please help, thanks.
Without notify installed I have no problem.
By the way.....
I am on Android 11 with OnePlus nord
Hi Guys
I have an Amazfit GTS 3 and use it with the Zepp App on a Galaxy S10. I have the problem that the Zepp App suddenly drains my Battery in the Background while I don't use any specific feature on the Watch. I use the watch for showing me Notifications but I have set it to just let some Notifications through that I want. I have reinstalled the Zepp App but nothing changed. Does anyone know this problem and how to solve it.
Thanks
I had this issue with my GTS 3 and Samsung Galaxy S8. Just unpair my watch and waited for 1 month. Latest FW fix this issue. I recommend you to update Zepp app and watch firmware to latest version.
I will do that. Thanks a lot.
Same problem here with the latest Zepp app v7.2.9 on a Google Pixel 6a phone, watch firmware is up to date. It's the app that uses the most battery and does not let the phone go to sleep, there's a wakelock from the Zepp app that keeps the phone awake for hours.
I contacted Amazfit support but they are not helpful at all. Disappointing because the watches are decent, the watch battery life is really good, but the software on the watch and phone is full of bugs, some I can live with, but things like battery drain I will not tolerate.
Intrestingly, my problem resolved itself after some days. Maybe it is because I put the app into the Standby for not frequently used Apps in the Samsung Battery settings. I still get all the push notifications to my watch. I don't know if the Google Pixel Phones have such a Feature or if my problem got resolved in another mysterious way, but maybe it could solve your problem aswell, if you put the app into Standby.
I have the Zepp app battery usage set to Restricted and it still doesn't help. But you are correct notifications still come. Anyway, we should not have to set it to Restricted, this is clearly a bug in the Zepp app.
Having the same exact issue starting just a couple of days ago. Tried uninstalling the Zepp app, removing Bluetooth connection on phone, put the Zepp on Sleep or even hard stop, but nothing seems to work.
What I just did was to remove the watch from Zepp app and leave the app alone on the phone and see if somehow the connection between Zepp and watch is causing the battery drain on the phone.
BTW: I just upgraded the latest firmware on the watch and the Zepp app was just installed from PlayStore.
Hope someone knows how to fix this annoying issue. I like the watch a lot, but leaving the app draining the battery is not an option for me.
I fixed it by returning the watch. Nice hardware but garbage software and I don't tolerate battery drain. I reported it to them in Oct, nothing changed in 3 months, clear sign to move on rather than hope for a fix.
Ninja914 said:
Having the same exact issue starting just a couple of days ago. Tried uninstalling the Zepp app, removing Bluetooth connection on phone, put the Zepp on Sleep or even hard stop, but nothing seems to work.
What I just did was to remove the watch from Zepp app and leave the app alone on the phone and see if somehow the connection between Zepp and watch is causing the battery drain on the phone.
BTW: I just upgraded the latest firmware on the watch and the Zepp app was just installed from PlayStore.
Hope someone knows how to fix this annoying issue. I like the watch a lot, but leaving the app draining the battery is not an option for me.
Click to expand...
Click to collapse
Hello, I have the same problem with the GTS 4 mini.
Has removing the watch from the Zepp app had any effect?
Have you found out anything?
Have you tried installing an older version of the app?
Thank you.
As I already wrote above my problem seemed to misteriuosly resolve itself. I don't really know why and how. I just put the app into the list of standby apps and I still receive all the notifications. However the Bluetooth Connection to the watch draws quite a bit of power. It's quite weird. Some days my phone has good deep-sleep percentages and the other day it drains the battery quite a bit while just beeing in my pocket. I think the WIFI and cellular Connection at where I study has an impact on it. I could write a full thread about my battery life in the everyday life vs at the weekend but thats not the main Topic here. All in all my problem with the Zepp app seemed to have resolved itself but my battery life is still inconsistent. When I look at the wakelocks from the Zepp App a lot of them are caused by updating the weather, so maybe you can try disabling the weather functionality of your watch if you dont regularly use it. And I also recommend to put Zepp into Standby. If that resolves your problem i'm happy and if it doesn't, you can always put the settings back that I recommended.
I hope that I could help you and that your problem got solved.
Have a great day
Fast_Lessy
Thank you.
I have found that if I disable the Alexa connection the issue is completely resolved. This is of course very annoying, because then I can no longer use Alexa.
Hello all, I updated my iPhone to iOS 16 beta and my notifications are not working at all. I know there was a fix coming as an update for the Zepp app which I did (7.1.5) but I am still not able to get anything from my phone into my watch. Notifications, calls, nothing at all. I tried submitting a ticket to support but got no response.
Any help is appreciated, thanks.
Exactly the same problem here. iOS 16 (not beta) and Zepp 7.1.5 (was on Zepp 7.0.3 and it was the same). I have an old Bip in my desk drawer that I tried to activate instead of my Bip S Lite and it actually did receive notifications, until it very soon didn't anymore.
It also seems the watch disconnects itself from Bluetooth from time to time and won't reconnect until I open the Zepp app and do a sync.
I have a watch face that indicates if BT is connected or not, so that's how I know when it's disconnected.
So same problem on both Bip and Bip S Lite. And it seems those aren't the only models affected. There are reports coming from here and there.
Don MC said:
Exactly the same problem here. iOS 16 and Zepp 7.1.5 (was on Zepp 7.0.3 and it was the same). I have an old Bip in my desk drawer that I tried to activate instead of my Bip S Lite and it actually did receive notifications, until it very soon didn't anymore.
It also seems the watch disconnects itself from Bluetooth from time to time and won't reconnect until I open the Zepp app and do a sync.
So same problem on both Bip and Bip S Lite. And it seems those aren't the only models affected. There are reports coming from here and there.
Click to expand...
Click to collapse
Same thing is happening with the Bluetooth too. It gets disconnected and it does not reconnect at all.
Yeah I have seen reports from other watch users and some of them have already been able to fix it but I have tried everything so far with no success.
I have also tried factory resetting the watch(es), forgetting the Bluetooth bindings and uninstalling/reinstalling the Zepp app many times, but to no avail.
EDIT: Have now submiitted 3 reports via the Feedback function in the app. Each one more detailed than the previous.
The latest one:
Watch not receiving notifications and constantly disconnecting from BT.
iOS16, Zepp 7.0.3 and 7.1.5
-Problems started with iOS 16, I think.
-Notifications for Phone calls, WhatsApp, Gmail and SMS. None of them work.
-Watch keeps disconnecting from BT and will not reconnect until I open the Zepp app and do a sync.
-Will not reconnect BT automatically after being out of range.
-I have tried every setting in the App itself and in the phone's settings.
-I tried my old Bip watch and it did show a notification, but only once. Then it too stopped receiving them.
-I have factory resetted both watches many times and uninstalled/reinstalled the Zepp app a couple of times.
-Have made the phone forget the Bluetooth binding many times.
Don MC said:
I have also tried factory resetting the watch(es), forgetting the Bluetooth bindings and uninstalling/reinstalling the Zepp app many times, but to no avail.
EDIT: Have now submiitted 3 reports via the Feedback function in the app. Each one more detailed than the previous.
The latest one:
Watch not receiving notifications and constantly disconnecting from BT.
iOS16, Zepp 7.0.3 and 7.1.5
-Problems started with iOS 16, I think.
-Notifications for Phone calls, WhatsApp, Gmail and SMS. None of them work.
-Watch keeps disconnecting from BT and will not reconnect until I open the Zepp app and do a sync.
-Will not reconnect BT automatically after being out of range.
-I have tried every setting in the App itself and in the phone's settings.
-I tried my old Bip watch and it did show a notification, but only once. Then it too stopped receiving them.
-I have factory resetted both watches many times and uninstalled/reinstalled the Zepp app a couple of times.
-Have made the phone forget the Bluetooth binding many times.
Click to expand...
Click to collapse
I have also done all that and nothing has worked.
Mine started on iOS 16 beta before 16.1 like the update before it and it broke. First time I updated to the beta it was working fine but then the one right before 16.1 that’s where everything started.
Got an update to the Zepp app on my iPhone yesterday (v. 7.1.6) but it doesn't seem to have made any difference. Still no notifications.
I'm beginning to think the problems have something to do with how iOS16 handles Bluetooth connections. The bug is either in iOS16 or in the watch Firmware (although other Amazfit models are affected too).
I base my asumptions on the fact that the watch has trouble reconnecting to BT after being out of range or after it's been restarted. If I restart the phone, however, the watch usually gets connected.
So if it is the phone that initiates the connection, it usually works. But if the watch itself tries to connect, then it doesn't work.
But then again, the notifications do not work even if I keep the Bluetooth window open on my phone and the watch is 100% connected when a message arrives. Strange.
There is also something weird when I make the iPhone forget the BT pairing to the watch. It usually immediately rediscovers the watch and tries to pair again. This happens even if the watch is set to NOT be discoverable.
Just got another Zepp update in the App Store. 7.1.7.
Still no cigar.
There will be no more Huami watches in this household.
Don MC said:
I'm beginning to think the problems have something to do with how iOS16 handles Bluetooth connections. The bug is either in iOS16 or in the watch Firmware (although other Amazfit models are affected too).
I base my asumptions on the fact that the watch has trouble reconnecting to BT after being out of range or after it's been restarted. If I restart the phone, however, the watch usually gets connected.
So if it is the phone that initiates the connection, it usually works. But if the watch itself tries to connect, then it doesn't work.
But then again, the notifications do not work even if I keep the Bluetooth window open on my phone and the watch is 100% connected when a message arrives. Strange.
There is also something weird when I make the iPhone forget the BT pairing to the watch. It usually immediately rediscovers the watch and tries to pair again. This happens even if the watch is set to NOT be discoverable.
Click to expand...
Click to collapse
My apologies for my absence, I am not getting any notifications and honestly lost hope on this. I understand that this is something that might take time but 3 updates later, no real resolution or acknowledgment of what is actually happening.
I also believe that this issue has to do with the connection that the app has with the iOS16 beta since it started after an update. I got beta going, and everything was going smoothly, received an update and everything went south after that with no success or real connection whatsoever.
I just updated the app to 7.1.7 as you did and still the same, the only difference is that it seems the connection is more stable as it has not been disconnected yet and still shows connected without any issues.
I have not encountered the situation you are experiencing in that even if you unpair the watch the phone forces the connection again.
Indeed, I think this will be my last Huami watch. My wife is dying to update to iOS16 but I have warned her multiple times not to since it will break the connection.
Right now I just feel I have a regular watch that I have to charge in order to see the time...
It’s not the iOS beta. I was on the official 16.0 to 16.0.2 and the problem was there. Jumped on the 16.1 beta to try to solve it, but no luck there either.
Threw my Amazfit in my desk drawer and bought myself a Withings Scanwatch.
I finally am able to receive my iMessages on my Amazfit GTR4. On the Notifications in iPhone, go to Messages, and make sure in the Lock Screen Appearance-->Show Previews-> When Unlocked. Mine had changed to Never, as soon as I changed that and synced the Zepp app, now my messages are going through to my watch! Just thought I'd share what worked for me.
Seems that the Zepp app version 7.2.1 has fixed the notifications on my watch. They took their time, I might say.
...aaand then I updated my phone to iOS 16.1.1 and the watch (Bip S Lite) stopped notifying again.
EDIT: My Amazfit Bip on the other hand seems to be notifying just fine. Think I'll be using that one for now.
It definitely seems like the Bluetooth on my Bip S Lite is broken somehow. It won't automatically reconnect after it's been out of range/disconnected. I have to manually open the app to connect it again. And still no notifications.
I've contacted both the seller of the watch and Amazfit. Let's see if they have anything to say about it. I'm using the old Bip for now.
Dusted off my old Bip S Lite and paired it to my phone (or rather reactivated it, since I never did unpair it). To my surprise, it updated its firmware (to 2.1.1.86). Will try it and see if the notification issue is gone.