Long time, no post. So, I'm wondering if anyone else has been having RAM issues with their S9+? I've attached a few screenshots. My RAM fills up 1-3 times a week with 300-600MB free, and I have to reboot the device because the phone becomes so slow that it's unusable. Music playback will get choppy, the UI lags badly... A reboot fixes it.
My device is unlocked, carrier is Viaero, so no odd carrier bloatware.
I am using the stock ROM, all up to date, and stock launcher. Most of the bloatware has been disabled, including the unfortunate Bixby. I've had this phone since June and the memory leak has been a constant feature across updates. I cannot pinpoint an app that would be causing it, and using the in built device management will never show me what's hogging up memory. The tool itself will only clear 200-400MB out of RAM, and the device will faithfully fill it back in while remaining sluggish.
Does anyone have some ideas what I can do aside from resetting the device? I hate to waste several hours of my life only to be back in the same boat.
This is bad enough that I am considering seeing if my carrier will just take it back and buying a OnePlus 6T.
kozad said:
Long time, no post. So, I'm wondering if anyone else has been having RAM issues with their S9+? I've attached a few screenshots. My RAM fills up 1-3 times a week with 300-600MB free, and I have to reboot the device because the phone becomes so slow that it's unusable. Music playback will get choppy, the UI lags badly... A reboot fixes it.
My device is unlocked, carrier is Viaero, so no odd carrier bloatware.
I am using the stock ROM, all up to date, and stock launcher. Most of the bloatware has been disabled, including the unfortunate Bixby. I've had this phone since June and the memory leak has been a constant feature across updates. I cannot pinpoint an app that would be causing it, and using the in built device management will never show me what's hogging up memory. The tool itself will only clear 200-400MB out of RAM, and the device will faithfully fill it back in while remaining sluggish.
Does anyone have some ideas what I can do aside from resetting the device? I hate to waste several hours of my life only to be back in the same boat.
This is bad enough that I am considering seeing if my carrier will just take it back and buying a OnePlus 6T.
Click to expand...
Click to collapse
Have you looked in developer options > running services? Worth sending a screenshot of that
mtm1401 said:
Have you looked in developer options > running services? Worth sending a screenshot of that
Click to expand...
Click to collapse
How do I access the Dev options on this phone?
kozad said:
How do I access the Dev options on this phone?
Click to expand...
Click to collapse
About phone > software information > spam build number
Here you go. =)
kozad said:
How do I access the Dev options on this phone?
Click to expand...
Click to collapse
About phone > software information > spam build number
I guess when the damn thing decides to bog down again, I'll pop into this, or try to at least, and see what Samsung's malfunction is - I'll post a screenshot of it as well.
kozad said:
Here you go. =)
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Click to collapse
Nothing stands out on that, but it is saying you've got 2gb free. Have a look again when it slows down?
The one app that really made my phone choppy was Snapchat when its running in the background as it's so badly coded
---------- Post added at 09:33 AM ---------- Previous post was at 09:31 AM ----------
kozad said:
I guess when the damn thing decides to bog down again, I'll pop into this, or try to at least, and see what Samsung's malfunction is - I'll post a screenshot of it as well.
Click to expand...
Click to collapse
Actually check your cached processes as well see if there's anything big in there
mtm1401 said:
Actually check your cached processes as well see if there's anything big in there
Click to expand...
Click to collapse
I'm trying - the damn thing refreshes constantly, so you'll see duplicates in these.
kozad said:
I'm trying - the damn thing refreshes constantly, so you'll see duplicates in these.
Click to expand...
Click to collapse
Still looks like you've got plenty of ram free. I'd suggest getting something like simple system monitor and check it whenever you get lags
Also when you factory reset did you install from fresh or restore your apps?
I just want to chime in and say that I have this EXACT same issue. It the issue first began to occur back in an August 2018 update; the issue started every 3 days and now it is every single day I have to reboot. Once the ram gets down to 2-300 MB available, the system just tanks and becomes extremely sluggish, laggy and unusable - not to mention HOT.
I have tried uninstalling apps, googling fixes that other similar users experience... no fix. However, the more and more I read about the issue, I am beginning to believe we may have a botched firmware update or something, but definitely something bad on Samsung's end - and a memory leak sounds very plausible.
mtm1401 said:
Still looks like you've got plenty of ram free. I'd suggest getting something like simple system monitor and check it whenever you get lags
Also when you factory reset did you install from fresh or restore your apps?
Click to expand...
Click to collapse
Never bothered doing a restore - it takes forever to get everything re-installed.
And yes, memory was fine at time of screens, I will take some more and post them here when the phone bogs down again. =)
I want to say I was having a similar problem. I have an unlocked s9+ on Sprint. Running stock (no root of course), applied the hotspot hack, disable bixby, disabled most Samsung apps that I could run Google's alternatives (including Pixel launcher), bxactions for torch. I would get the slow down every 1-2 days requiring a restart. I've since did a factory reset and only applied the hotspot app and hid the Samsung apps in a folder that I downloaded Google alternatives for instead of disabling them with SAC. I can say that I've only had one slow down that eventually resolved itself after about 10 seconds not requiring a restart. It's been over a week and it looks promising.
I have the unlocked international version. The phone slowed to a crawl once and I uninstalled some apps I wasn't using. Can't remember which but the lag disappeared.
I really think theres something wrong with these phones, whether it be a specific batch of hardware or software or both.
Another case with the exact same problem.
https://forums.androidcentral.com/s...ystem-apps-usage-over-4gb-no-recent-apps.html
Happening again right now. Nothing is jumping out at me. Got screenshots here. Dipping down to 230MB, up to 480. Lots of lag, phone is very sluggish.
kozad said:
Happening again right now. Nothing is jumping out at me. Got screenshots here. Dipping down to 230MB, up to 480. Lots of lag, phone is very sluggish.
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Click to collapse
Nothing looks untoward in there, might be worth going in cached again as that's where most of the RAM is being taken (note that list doesn't add up to the amount being used) . The other consideration is that low 'free RAM' isn't necessarily a bad thing, it just means it's being utilised. (Cached processes should be automatically closed down if more RAM is required) It's likely that a rogue app is hogging a processor (I find Snapchat makes my phone very laggy as it's poorly coded). If you can't find anything untoward I'd recommend doing a reset and manually restoring. Appreciate it's a pain but not sure what else you can do. If it persists then take it back to Samsung
mtm1401 said:
Nothing looks untoward in there, might be worth going in cached again as that's where most of the RAM is being taken (note that list doesn't add up to the amount being used) . The other consideration is that low 'free RAM' isn't necessarily a bad thing, it just means it's being utilised. (Cached processes should be automatically closed down if more RAM is required) It's likely that a rogue app is hogging a processor (I find Snapchat makes my phone very laggy as it's poorly coded). If you can't find anything untoward I'd recommend doing a reset and manually restoring. Appreciate it's a pain but not sure what else you can do. If it persists then take it back to Samsung
Click to expand...
Click to collapse
Typically my phone will have anywhere between 1.1 and 2GB free. I check it periodically because of the slowdowns, and it only gets that low when the phone bogs down. it's the same on my desktop computer, when my Ram gets really low the computer comes to a crawl, so it just seems to be something emblematic of technology in general.
Also, screenshots of cached are in the mix with these other screenshots. the phone was so slow while I was trying to scroll down the list of cached apps, the list would just completely go blank and then repopulate with a different apps. ?
And I do not use Snapchat, but I've heard that complaint often about the Android version of the app.
Sadly I cannot take it back to Samsung, I did not buy it from them. I am making payments to my carrier for the phone and they refuse to simply let me relinquish the device.
When I get time off of work, I will probably go ahead and do the restore, although I would much rather just smash the phone on the ground and stomp on it until there's nothing left that can't be vacuumed up. That honestly sounds like a more productive waste of time to me. ?
After this experience, I will probably just go ahead and cough up the $800 to pay this darn thing off and throw it on eBay for $500 or whatever it is they are going for these days. I feel very burnt by Samsung and my carrier as well.
kozad said:
Typically my phone will have anywhere between 1.1 and 2GB free. I check it periodically because of the slowdowns, and it only gets that low when the phone bogs down. it's the same on my desktop computer, when my Ram gets really low the computer comes to a crawl, so it just seems to be something emblematic of technology in general.
Also, screenshots of cached are in the mix with these other screenshots. the phone was so slow while I was trying to scroll down the list of cached apps, the list would just completely go blank and then repopulate with a different apps. ?
And I do not use Snapchat, but I've heard that complaint often about the Android version of the app.
Sadly I cannot take it back to Samsung, I did not buy it from them. I am making payments to my carrier for the phone and they refuse to simply let me relinquish the device.
When I get time off of work, I will probably go ahead and do the restore, although I would much rather just smash the phone on the ground and stomp on it until there's nothing left that can't be vacuumed up. That honestly sounds like a more productive waste of time to me. ?
After this experience, I will probably just go ahead and cough up the $800 to pay this darn thing off and throw it on eBay for $500 or whatever it is they are going for these days. I feel very burnt by Samsung and my carrier as well.
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Click to collapse
Can you not do scroll capture to get everything?
Yea Snapchat won't be the only rogue app, that's why I suggest getting an app that can monitor your processor usage.
So I'm in the UK - don't know how US warranty laws work but i would assume there is a year's manafacturer warranty were they have to look at your phone within a certain period regardless of the carrier? Between them and your carrier I'm sure you'd be covered if there is something wrong with the phone that's not your fault? (I'm ignorant of US contract law so might be wrong, I'll have a Google when I get a second )
Samsung UK have actually been quite good to me so it's worth giving the US guys a call!
mtm1401 said:
Can you not do scroll capture to get everything?
Click to expand...
Click to collapse
Is that an app?
Also. I will need to look into the warranty process. If I have to mail the phone off, I'll still need to buy a new phone because I'll die of boredom at work without one.
Related
just got this, new phone. I've been reviewing all its features, but it's started acting strange. when I plug in to charge, it no longer responds. the only way I got it to power on is after I remove/re-insert battery. I realize different phones will have different functions/settings, but my last phone never had these type of issues. I'm just at a loss as to what's going on. I have another week to return this phone, if it won't operate properly. Any insights would be greatly appreciated. I have the unlocked/no carrier logo, International I9300 version. It's running Android 4.1.1, which is what came installed.
twf498 said:
just got this, new phone. I've been reviewing all its features, but it's started acting strange. when I plug in to charge, it no longer responds. the only way I got it to power on is after I remove/re-insert battery. I realize different phones will have different functions/settings, but my last phone never had these type of issues. I'm just at a loss as to what's going on. I have another week to return this phone, if it won't operate properly. Any insights would be greatly appreciated. I have the unlocked/no carrier logo, International I9300 version. It's running Android 4.1.1, which is what came installed.
Click to expand...
Click to collapse
Hi I will save you alot of trouble here... Return the phone...Your phone should not be doing this especially a new one even if you can fix this it is something that is not normal and can spell trouble elsewhere with your phone.
I would recommend returning and getting another one
+1 return it and go for new one. Why to bother when return is an option.
hardware problem..just return it
turns off, won't power on, after/while charging
tallman43 said:
Hi I will save you alot of trouble here... Return the phone...Your phone should not be doing this especially a new one even if you can fix this it is something that is not normal and can spell trouble elsewhere with your phone.
I would recommend returning and getting another one
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Click to collapse
I've done a factory reset & it seems 2 b responding, as it should. I'm hoping it means that just an app, I'd installed, was causing the issue. If not, I've alerted the seller that I'd be returning/exchanging. Does this type of thing tend 2 happen, very often?
Update: OK, it's been over 12 hrs. since I did the factory reset. I've not done anything else, except enter my local settings. I've not logged in 2 any pre-installed apps, either. So far, it's still working fine. Now, should I assume this DID have something 2 do w/an app or what? I'm really trying 2 exhaust all possibilities b4 returning, as this can only be returned, if there IS something actually defective.
Please advise, again.
Thx,
Tereasa
No, only when the user corrupts the firmware/data.
twf498 said:
I've done a factory reset & it seems 2 b responding, as it should. I'm hoping it means that just an app, I'd installed, was causing the issue. If not, I've alerted the seller that I'd be returning/exchanging. Does this type of thing tend 2 happen, very often?
Update: OK, it's been over 12 hrs. since I did the factory reset. I've not done anything else, except enter my local settings. I've not logged in 2 any pre-installed apps, either. So far, it's still working fine. Now, should I assume this DID have something 2 do w/an app or what? I'm really trying 2 exhaust all possibilities b4 returning, as this can only be returned, if there IS something actually defective.
Please advise, again.
Thx,
Tereasa
Click to expand...
Click to collapse
There is no way to really understand what's going on without testing but that takes time and that is something you haven't got seeing as you need to return the phone within a week..
You could install one app at a time test then uninstall that app and move on to the next app to test but that is very time consuming depending on how many apps you had installed. (And it might not even be that what is causing the problem)
You could flash a new stock firmware and test but again that is time consuming plus you don't want to be doing that if you are returning the phone.
I can only tell you what I would do and that is to return it..The reason why I say that is because not having your phone respond when you plug into a charger would be a big issue for me especially on a new phone and like i said in my first post this could be signs of trouble elsewhere.
I would probably ask myself this question... maybe it was just a app or maybe it's something worse "can i take the risk" Phones cost alot of money and I think you should expect them to work without any problems when first purchased.
tallman43 said:
There is no way to really understand what's going on without testing but that takes time and that is something you haven't got seeing as you need to return the phone within a week..
You could install one app at a time test then uninstall that app and move on to the next app to test but that is very time consuming depending on how many apps you had installed. (And it might not even be that what is causing the problem)
You could flash a new stock firmware and test but again that is time consuming plus you don't want to be doing that if you are returning the phone.
I can only tell you what I would do and that is to return it..The reason why I say that is because not having your phone respond when you plug into a charger would be a big issue for me especially on a new phone and like i said in my first post this could be signs of trouble elsewhere.
I would probably ask myself this question... maybe it was just a app or maybe it's something worse "can i take the risk" Phones cost alot of money and I think you should expect them to work without any problems when first purchased.
Click to expand...
Click to collapse
:good:Well, as it turns out, it must be a serious issue w/phone. I've still not logged in/installed any other apps & it's starting do it all, again. So, back it will go. As u said, it's expensive! I really appreciate ur assistance.
I upgraded to the S5 with JUMP and for the first week had no issues. However, over the past 2 weeks, touchwiz stops responding and freezes at random times. The only way to reset the phone is by battery pull. The shutdown menu pops up when I hold the power button, but the touchscreen doesn't respond to my command to reboot or shutdown. I can launch google now and Svoice by the home button, but neither app understands the restart phone command.
Google Now: "restart" and "restart phone" commands search for restart on the google search engine
Svoice: "restart" - There is nothing to restart, "restart phone" searched web, "reboot" replies: "OK, cancelled"
Over the past 3 days the freezing happens daily, and today it happened twice. Getting a bit frustrated
I did not root the phone, not knowing if there will be a fix to reset Knox (kind of defeats the purpose of subscribing to Jump if I have to pay an additional $175 to Assurance and half of the value of the phone ($330 + $175) for the next upgrade next year.
I'm thinking some of the bloatware has to do with this. I'm using "autorun manager" to minimize the number of apps that autostart but without a rooted phone some apps can't be stopped from starting up.
Phone has all official available OTA updates and has not been modified..... yet..... kinda losing my patience, first apps can't write to extSD card, now this... pulling battery in front of my iphone user friends...... didn't have these issues my previously rooted galaxy phones once I got rid of the crapware..
Any thoughts?
Why not just send it in for warranty if it's past the 14 days?
Sent from my SM-G900T using XDA Free mobile app
dpshptl said:
Why not just send it in for warranty if it's past the 14 days?
Sent from my SM-G900T using XDA Free mobile app
Click to expand...
Click to collapse
I"m thinking that it's a software problem.. something I installed
issue is when you're not rooted
you're at the mercy of t-mobile..
rhesus98 said:
I upgraded to the S5 with JUMP and for the first week had no issues. However, over the past 2 weeks, touchwiz stops responding and freezes at random times. The only way to reset the phone is by battery pull. The shutdown menu pops up when I hold the power button, but the touchscreen doesn't respond to my command to reboot or shutdown. I can launch google now and Svoice by the home button, but neither app understands the restart phone command.
Google Now: "restart" and "restart phone" commands search for restart on the google search engine
Svoice: "restart" - There is nothing to restart, "restart phone" searched web, "reboot" replies: "OK, cancelled"
Over the past 3 days the freezing happens daily, and today it happened twice. Getting a bit frustrated
I did not root the phone, not knowing if there will be a fix to reset Knox (kind of defeats the purpose of subscribing to Jump if I have to pay an additional $175 to Assurance and half of the value of the phone ($330 + $175) for the next upgrade next year.
I'm thinking some of the bloatware has to do with this. I'm using "autorun manager" to minimize the number of apps that autostart but without a rooted phone some apps can't be stopped from starting up.
Phone has all official available OTA updates and has not been modified..... yet..... kinda losing my patience, first apps can't write to extSD card, now this... pulling battery in front of my iphone user friends...... didn't have these issues my previously rooted galaxy phones once I got rid of the crapware..
Any thoughts?
Click to expand...
Click to collapse
Hey man do you happen to have ART as runtime system?
Uninstall the Autorun Manager! KitKat manages memory VERY well on its own, no need for that program, and it might actually be causing the issue.
Don't know if you have power saving on.. if you do it restricts the cpu depending on if you have it set up that way and sometimes, at least for me when I was on stock, the phone would run horrible. BUT, you could have a faulty software if you did the official Ota update.. sometimes things go wrong, very rarely though.
rhesus98 said:
...Any thoughts?
Click to expand...
Click to collapse
I thought about it for a long time: to root, or not to root. I'm also on the JUMP program, and I'm planning to turn in my device after 1yr, whenever The Next Big Thing is Here™. I'm banking on them taking my warranty-void (KNOX-tripped) hardware for the trade, and they had better not give me any grief about it.
My reasoning? After 1yr, the warranty is expired anyway. After 1 year, it should make no difference whether the warranty is void, expired, or never present to begin with. If the handset is in good working order (e.g. the typical no-liquid-or-physical-damage-and-powers-on), then I expect they'll take it back.
I'm not necessarily suggesting you do the same, but I figured I'd share my reasoning.
xxjrsmith3xx said:
Hey man do you happen to have ART as runtime system?
Click to expand...
Click to collapse
No I did not set that as the default nor have I experimented with this feature. Are folks finding it worth switching to this new feature?
Aou said:
I thought about it for a long time: to root, or not to root. I'm also on the JUMP program, and I'm planning to turn in my device after 1yr, whenever The Next Big Thing is Here™. I'm banking on them taking my warranty-void (KNOX-tripped) hardware for the trade, and they had better not give me any grief about it.
My reasoning? After 1yr, the warranty is expired anyway. After 1 year, it should make no difference whether the warranty is void, expired, or never present to begin with. If the handset is in good working order (e.g. the typical no-liquid-or-physical-damage-and-powers-on), then I expect they'll take it back.
I'm not necessarily suggesting you do the same, but I figured I'd share my reasoning.
Click to expand...
Click to collapse
To root or not to root. That's a great question. I have seen some posts about this and whether folks have been able to return a modded phone. Some posts claim they can but these companies are looking for a reason not to exchange the phone or for a reason to make you pay more money. I think it's naive to think that Tmobile hasn't caught on to it and a big leap of faith to assume they're not going to make you pay for a modded phone. With the galaxy S4 that was not an issue (I never accepted the knox update). It seems like the Note 3 has a software mod for resetting the knox counter. If this could be found for the galaxy, then I'm all ready for the root. Otherwise I guess I'll just be patient and wait it out.
Just to provide an update, I looked at my free storage and it was only 1GB (had offline storage of a reference book)
I deleted a bunch of files and freed up total of 3 Gigs. It hasn't crashed yet..
Another gripe at Samsung and Google: The former for only offering 16GB (this was not an issue with the GSIII) and at Google who by not allowing apps to write to external card have limited the usefulness of using an external card for data storage.
I'll update to post to indicate that this may have been a limited storage issue or if it recurs, I'll probably end up trying to uninstall Autorun
Hello everyone,
I might have a big problem.
This morning I booted my HTC One M7 as usual, and when it finished booting it opened a browser tap with a fake whatsapp update. I closed the browser immediately, and five minutes after this, the exact same thing happened. I started thinking how this could happend, and honestly I have no clue. All my apps are from the play store, and I only download documents for school. I haven't even downloaded a new app in the last week, however 15+ of my apps aren't up to date.
I scanned my phone with malwarebytes and it couldn't find anything. I rebooted my phone after the scan, and the problem seems to be gone. I was telling this story to a friend of mine this afternoon, and my mother said that she experienced the same thing, just a couple hours before I experienced it. After further investigation, it wasn't exactly the same. When she opened whatsapp, it asked her to do a weekly back-up of her chats. At first, she closed whatsapp, but when it appeared again, she clicked yes. She wasn't very clear about this, so I don't know if it was a fake menu, or the real deal. I have also scanned her Moto g (2013), and it found no malware.
I don't know if this could be harmfull. Especially because my parents use their phones for mobile banking.
This is a screenshot of my HTC
It could easily have been done through whatsapp. Part of the reason most people have stopped using it. Viruses run rampant I'm just about all of Facebook apps. And no anti virus will find them as they are vastly different then normal viruses.
zelendel said:
It could easily have been done through whatsapp. Part of the reason most people have stopped using it. Viruses run rampant I'm just about all of Facebook apps. And no anti virus will find them as they are vastly different then normal viruses.
Click to expand...
Click to collapse
In the Netherlands literally everybody uses it, but it's good to know that this could indeed happen! Should I be worried about this, and what should I do when it returns?
Dark-shot said:
In the Netherlands literally everybody uses it, but it's good to know that this could indeed happen! Should I be worried about this, and what should I do when it returns?
Click to expand...
Click to collapse
Yeah I heard alot of people in Europe use it alot, here in the states almost no one uses it really except for kids. Most have moved to hangouts.
If I was you I would completely back up the device and then wipe everything and reflash the device.
Things like this will not be picked up by so called virus scanners.
I'am afraid that it is something like ShiftyBug (https://blog.lookout.com/blog/2015/11/04/trojanized-adware/). In the article it says that you have to install apps from third parties, but I have almost never done that. I have downloaded popcorntime in the past, but I have deletet it almost 6 months ago.
I'm afraid that if I reflash my device, that it will come back fairly soon. Is it possible that it has spread over my wifi network? Because of the fact that my mother got something similar on the same day.
But how do I know for sure that it is a virus? After I restarted my phone (12 hours ago), it hasn't shown up yet. Am I worried for nothing, or is there a big chances that I'm infected?
Thank you for all your replies!
Dark-shot said:
I'am afraid that it is something like ShiftyBug (https://blog.lookout.com/blog/2015/11/04/trojanized-adware/). In the article it says that you have to install apps from third parties, but I have almost never done that. I have downloaded popcorntime in the past, but I have deletet it almost 6 months ago.
I'm afraid that if I reflash my device, that it will come back fairly soon. Is it possible that it has spread over my wifi network? Because of the fact that my mother got something similar on the same day.
But how do I know for sure that it is a virus? After I restarted my phone (12 hours ago), it hasn't shown up yet. Am I worried for nothing, or is there a big chances that I'm infected?
Thank you for all your replies!
Click to expand...
Click to collapse
The key word there is almost. If you reflash the device and it comes back then it maybe something that someopne else downloaded and was shared through your network. As you said your mother also saw it so I would go through her phone as well.
There are many apps out there that do this that are in the play store. So it is all a matter of being careful.
There is a chance. If it is big or not depends on how you use your device. It could also have come from a website someone visited. Im not saying you did but many porn sites are set to infect devices when they visit them.
If it was me. I would just start from scratch with each device and make sure that all the things installed are legit.
You could also run a logcat and try to reproduce it. That would tell you what is causing it.
Doesn't seem dangerous.
JohnColston said:
Doesn't seem dangerous.
Click to expand...
Click to collapse
Then you have not been paying attention. Any browser pop that tells you to update an app is 99% an infected apk. It is a common practice for those that take apks and re-package them with malware
After reading more i must admit you are right.... My bad:good:
So I have to flash my phone, aren't there any other options? And if not, how do I reflash The HTC firmware to my phone?
Should I make a back-up before doing this, won't the malware spread again if I instal the back-up on my phone?
Thanks again!
EDIT:
Unfortunately, I still haven't been able to reproduce the problem.
I still haven't been able to reproduce the pop-up.
I do propably know where the problem came from, a friend of mine sent me a older version of soundcloud (the new one can't cache music). I installed that app, decided that it was to old for me and deleted it. The malware must have spread right after the first use. I'm planning on flashing my phone inthe weekend.
EDIT: I can reprodce the pop-up! It's linked to opening the app 'night mode', this app was downloaded in the official play store 2 years ago. Since then it hasn't got a lot of updates though.
Hey,
Time for a little update.
Last weekend, I contacted HTC's customer support due to the fact that I couldn't find my software version. They told me that I should execute a RUU, but they couldn't find the right version, so I had to contact the Dutch customer support (I didn't do this in the first place because the Dutch customer support wasn't open in the weekend).
The next monday (23-11) I contacted the Dutch customer support and asked them for the ROM, and unfortunately due to the regulations they don't publish the ROM's. However, they told me to do a factory reset and that should solve the issue. Unfortunately, it didn't. After the reset, I now get a different Whatsapp pop-up once or twice a day. The pop-up isn't connected to opening an app, like it was before the reset.
A friend of mine experienced the same problem this week on his new Moto X. All the other phones in my home network don't have this problem.
I hope someone will be able to help me!
Thanks in advance!
Dark-shot said:
Hey,
Time for a little update.
Last weekend, I contacted HTC's customer support due to the fact that I couldn't find my software version. They told me that I should execute a RUU, but they couldn't find the right version, so I had to contact the Dutch customer support (I didn't do this in the first place because the Dutch customer support wasn't open in the weekend).
The next monday (23-11) I contacted the Dutch customer support and asked them for the ROM, and unfortunately due to the regulations they don't publish the ROM's. However, they told me to do a factory reset and that should solve the issue. Unfortunately, it didn't. After the reset, I now get a different Whatsapp pop-up once or twice a day. The pop-up isn't connected to opening an app, like it was before the reset.
A friend of mine experienced the same problem this week on his new Moto X. All the other phones in my home network don't have this problem.
I hope someone will be able to help me!
Thanks in advance!
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There's a chance that it might've spread over a certain network.... Is you and your moto x friend uses the same network ?
sdeepb said:
There's a chance that it might've spread over a certain network.... Is you and your moto x friend uses the same network ?
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Yes, we both use the wifi network at our high school. But I did the factory reset friday evening, and since then I haven't connected to that network.
It might have spread through that network though.
Dark-shot said:
Yes, we both use the wifi network at our high school. But I did the factory reset friday evening, and since then I haven't connected to that network.
It might have spread through that network though.
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Depending on the malware a factory reset will not remove it. In fact most malware cant be removed that way. You have to flash the whole device to get rid of it.
Dark-shot said:
Yes, we both use the wifi network at our high school. But I did the factory reset friday evening, and since then I haven't connected to that network.
It might have spread through that network though.
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In my opinion after starting all over again as you've already been told, you should do all that you did before and monitor each step with patience and concentration to actually understand what's behind this... This may help out
sdeepb said:
In my opinion after starting all over again as you've already been told, you should do all that you did before and monitor each step with patience and concentration to actually understand what's behind this... This may help out
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As he said. Here is what I would do if I was in your place. Anyone got any extra steps to add feel free to chime in. This would kinda suck for a bit.
You will need a custom recovery. And a bit of time to set up
1. Take everything off device.
2. Format full device in recovery. Not factory reset. Format system, data, internal storage and both caches.
3. Flash complete stock firmware.
4. Get root before rebooting
5. Reboot, do not connect to wifi during set up. Do not restore anything.
6. Get Catlog from the play store and run it.
7. Then continue set up. Wifi and ect. Scan backed up files with a pc virus scan but only return what you really need.
8. When restoring from TIBU install apps fresh from the market and restore data only to apps. (sucks I know but only way to be sure) make sure to delete old back and redo.
Then monitor catlog. This will tell you everything going on. You would be able to figure it out.
Lol... Use adaway or adblocker and such pop up will be gone ... These are the new tricks from those freaking advertisement companies. They are now smart buddy. Even they can access the vibration as the pop up will come phone will get vibrate and users understand this as genuine and click on those ads . You got whatsapp pop some got browser pop up. Hope this will help u ...
Even you can flash moaAB ADBLOCKER from recovery.
veer.killerboy said:
Lol... Use adaway or adblocker and such pop up will be gone ... These are the new tricks from those freaking advertisement companies. They are now smart buddy. Even they can access the vibration as the pop up will come phone will get vibrate and users understand this as genuine and click on those ads . You got whatsapp pop some got browser pop up. Hope this will help u ...
Even you can flash moaAB ADBLOCKER from recovery.
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If you would've read it fully than you'll know that the case is far bigger than what you're thinking it is
So I run the S9+ on Xfinity Mobile. When I got the phone I uninstalled just about everything Samsung (per bloatware removal instructions here). Everything is great. With each update some stuff may come back so I uninstall it again.
Android 10 came, and everything works fine except the recents button on my home screen. I usually open recents to either close a program or quickly switch to another program. I also use it to split screen 2 apps at once.
Any ideas what to do?
I guess you uninstalled stock launcher/samsung experience/one ui.That would be why this happens.
ordeniz said:
I guess you uninstalled stock launcher/samsung experience/one ui.That would be why this happens.
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I've always had them uninstalled and it worked before.
yuppicide said:
I've always had them uninstalled and it worked before.
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this is the cringiest thing people say when troubleshooting. Ive been in leadership positions at 2 different companies in the tech support dept and when helping customer service reps, if someone told me that a customer told them exactly what you responded with, i would either just walk away (jokingly, then turn around and explain that it doesnt matter) or (if they were new) id gently tell them that people say this all the time and that it having worked prior is normally irrelevant. Uninstalling those is the same as uninstalling touchwiz on a touchwiz based ROM, youre begging for trouble doing that.
Youdoofus said:
this is the cringiest thing people say when troubleshooting. Ive been in leadership positions at 2 different companies in the tech support dept and when helping customer service reps, if someone told me that a customer told them exactly what you responded with, i would either just walk away (jokingly, then turn around and explain that it doesnt matter) or (if they were new) id gently tell them that people say this all the time and that it having worked prior is normally irrelevant. Uninstalling those is the same as uninstalling touchwiz on a touchwiz based ROM, youre begging for trouble doing that.
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Cringy - Usually classified by seeing something and feeling extremely embarrassed.
Why would you be embarassed? That's a stupid word to use.
Anyway, I know it can be risky, but I'm not begging for trouble. I've been using this phone since 2018 without 99% of the Samsung stuff using this thread:
https://forum.xda-developers.com/ga...-bloatware-youd-recommend-to-rid-off-t3759500
Anyway, I'ma get ready to factory reset the phone, run update, then remove everything and be back to normal.
Definitely not irrelevant. That's like saying "Gestures used to work, but now they don't".
Anyway, I did a factory reset, update, proceeded to uninstall everything again.. all good. Just takes a few hours.. to set every setting back up again, etc.
yuppicide said:
Anyway, I did a factory reset, update, proceeded to uninstall everything again.. all good. Just takes a few hours.. to set every setting back up again, etc.
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Did you uninstall stock launcher/samsung experience/one ui again?
yuppicide said:
Cringy - Usually classified by seeing something and feeling extremely embarrassed.
Why would you be embarassed? That's a stupid word to use.
Anyway, I know it can be risky, but I'm not begging for trouble. I've been using this phone since 2018 without 99% of the Samsung stuff using this thread:
https://forum.xda-developers.com/ga...-bloatware-youd-recommend-to-rid-off-t3759500
Anyway, I'ma get ready to factory reset the phone, run update, then remove everything and be back to normal.
Definitely not irrelevant. That's like saying "Gestures used to work, but now they don't".
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its far from a stupid word to use, and youre reply now falls into that same category. Go to urban dictionary and read their definition of cringey. And read past the first sentence where examples are given. it goes a little something like this "Cringy Someone or something that makes you embarrassed to be a part of the human race. Usually classified by seeing something and feeling extremely embarrassed, throwing your head back and closing your eyes to block your view of the cringy media, and biting your lip to keep in your scream of utter disgust. In some cases, a person viewing cringy media may also feel an almost unbearable feeling of wanting to (insert horrible act here). The first example shows usage of the word that defies the first definition. When attempting to help someone with anything really and the person youre helping says "well ive always done it this way and its never been a problem before", i guarantee you that 99% of the helpers in those situations have either facepalmed or very much wanted to. Cringey, plain and simple. Something or someone that usually makes one cringe.
Hey everybody. Just getting my new 2021 G Play up and running. For some reason, it seems slow as hell. Specs wise, it should be significantly faster than it is. I'm experiencing delays when typing, changing apps, and just the lag time from when you click a button until the screen changes and you can go onto the next task sucks.
Anybody have any tips? What might be causing the issue? I got the 3 gig RAM version, which should still be plenty. I feel like it's being artificially slowed by software and it would be nice to fix that problem.
kendogg41 said:
Hey everybody. Just getting my new 2021 G Play up and running. For some reason, it seems slow as hell. Specs wise, it should be significantly faster than it is. I'm experiencing delays when typing, changing apps, and just the lag time from when you click a button until the screen changes and you can go onto the next task sucks.
Anybody have any tips? What might be causing the issue? I got the 3 gig RAM version, which should still be plenty. I feel like it's being artificially slowed by software and it would be nice to fix that problem.
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do a factory reset; then unlock your bootloader; then flash the retail US rom (retus) ; then root it with magisk; then de crapify til your heart is content...
or at the very least factory reset, and uninstall facebook
tbirdguy said:
do a factory reset; then unlock your bootloader; then flash the retail US rom (retus) ; then root it with magisk; then de crapify til your heart is content...
or at the very least factory reset, and uninstall facebook
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I don't have facebook or anything else thats a big resource hog.
I bought mine unlocked directly from Motorola a few weeks ago, I assume it should have the retail US rom?
kendogg41 said:
I don't have facebook or anything else thats a big resource hog.
I bought mine unlocked directly from Motorola a few weeks ago, I assume it should have the retail US rom?
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Yep, it's the retail rom. I am in the exact same boat as you, bought it a few weeks ago from Target US since I needed a decent unlocked phone to use with a high data prepaid sim. So far this thing is the best phone I've ever had. I'll share a few things I've learned/done since I've unlocked and rooted mine if you would like.
My device was reasonably quick out of the box and I noticed little if any lag. But I usually buy 50 dollar phones from walmart so I might not have the most reliable opinion about that. By the way the Facebook APK and a few facebook services reside on the phone, and I can't recall but they might even be installed out of the box but just deactivated. You'd be surprised how much crap is on this thing that sits idly by waiting for a compatible carrier SIM to give the phone the Go-Ahead to install.
So yeah, the tip I would suggest is to unlock the bootloader, install magisk and get root, then use some magisk modules and ADB scripts to start cleaning out the stuff you don't want. You'll be glad you did. I stripped out a lot of verizon installed services, amazon/facebook APKs, and all the motorola OEM apps I wasn't interested in, which was basically all of them. The phone is butter smooth. I have cloudflare DNS and ad aware installed, in addition to a couple of other modules.
I used to root devices years ago and took a break from around 2015 till now. Magisk is a slightly different experience than the way it used to be but for the most part it's dead simple and very flexible. On top of that, with the right flash tools and a copy of your firmware these devices seem nearly unbrickable. I've already soft bricked the thing a couple of times and it was just a matter of a quick magisk reflash and finangling some settings. Kept the same OS install, didn't lose anything.
Good luck! Let me know if you need any help.
Well this is good info, thanks. To be fair, this is about the slowest phone I've ever had. I'm coming from a OnePlus 6 thats been a constant headache too for the past couple years (everytime I wanted to make an outbound call I had to reboot the POS). I picked up the OnePlus second hand. I just can't stomach these $1k phone prices, and this has nearly the same specs as most of the $500 phones.
yeah, for me it was getting rid of the facebook.apk that came packaged. As soon as I did that it was a new phone. Didn't even need to bother with magisk this go around.
foxheadmat said:
yeah, for me it was getting rid of the facebook.apk that came packaged. As soon as I did that it was a new phone. Didn't even need to bother with magisk this go around.
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Disabling the 3 Facebook system apps also works.