Mate 20 Pro and Android Auto Call Dialer Bug details - Huawei Mate 20 Pro Questions & Answers

As detailed here (rebuild url by removing spaces);
www. reddit. com/r/Huawei/comments/9w5vwc/huawei_mate_20_pro_android_auto_dialer_bug
It seems the bug stemmed from a missing Voicemail Option settings on the current version (126 and previous ?) of the EMUI.
Looking at my Mate 20 Pro, the Voicemail settings cant be found.
Thus from Android Auto app, an attempt to read the System Voicemail setting will cause program to throw an EXCEPTION error. Now, how do we fix this ?

Disable permissions for contacts and call log worked for me as a temporary fix.

I'm confused as if I press and Hold 1 from the dialler it connects me to my Carriers Voicemail as expected, and that's not something I manually configured.
NB haven't tested with Android Auto as I don't use it
NB I can also reconfigure by going to Call Settings| More| VoiceMail Where there are 4 options
Service Provider : Configured as "My Network Provider"
Voicemail number : configured as "901"
Notification Sound : Select
Vibrate On/Off
O2 UK provided M20P on .122 FW
Edit Add: Just installed Android Auto and starts , runs & seems to work as expected
NB also noticed you referred to the .126 FW which some peeps seem to be getting instead of .122

panman1964 said:
I'm confused as if I press and Hold 1 from the dialler it connects me to my Carriers Voicemail as expected, and that's not something I manually configured.
NB haven't tested with Android Auto as I don't use it
NB I can also reconfigure by going to Call Settings| More| VoiceMail Where there are 4 options
Service Provider : Configured as "My Network Provider"
Voicemail number : configured as "901"
Notification Sound : Select
Vibrate On/Off
O2 UK provided M20P on .122 FW
Edit Add: Just installed Android Auto and starts , runs & seems to work as expected
NB also noticed you referred to the .126 FW which some peeps seem to be getting instead of .122
Click to expand...
Click to collapse
You are lucky Your version of the firmware provide Voicemail options. I tried looking for mine via press and Hold 1 on the Phone Dialer and viola -- No Voicemail settings i can set to . I also tried to look for it via search on the Android Settings Menu and there is none. Is it a telco activated option or is it because we have a different version of the firmware ?
Also, i did that "remove all the SIM cards" thingy to test if Android Auto will not crash when the dialer is clicked - viola -- Android Auto did not crash.
Now, how do i get Voicemail activated on my side ? hmmm

ok, here is my not so great Android Auto Dialer Bug QUICK FIX
I used TWO (2) SIM cards, 1st one is a Data Only SIM card with no Telephony service placed at slot1 of the Mate 20 Pro. 2nd one is my primary telephony sim card attached in Slot #2.
Settings:
All Data Access on Sim Card 1
Telephone Calls default on Sim Card 2
I discovered that Android Auto will always check which sim card with internet settings and will attempt to get telephony settings from there and since there is no telephony service on Simcard 1, Android Auto will skip the Voicemail setting retrieval and will proceed to display the dialer
From there, i can now initiate the call via Sim Card 2

MONRCS said:
You are lucky Your version of the firmware provide Voicemail options. I tried looking for mine via press and Hold 1 on the Phone Dialer and viola -- No Voicemail settings i can set to . I also tried to look for it via search on the Android Settings Menu and there is none. Is it a telco activated option or is it because we have a different version of the firmware ?
Also, i did that "remove all the SIM cards" thingy to test if Android Auto will not crash when the dialer is clicked - viola -- Android Auto did not crash.
Now, how do i get Voicemail activated on my side ? hmmm
Click to expand...
Click to collapse
From your other post I see you have a dual SIM version, maybe that explains the FW version difference.
Question :
Was your phone :
a) bought SIM Free Outright
b) Carrier/Telco provided with contract
If a) then I would have expected it to have all the options avaialble and be unrestricted.
if b) then it may be that your carrier/telco has deactivated some settings to make you pay extra for features.
Do you have Voicemail with your carrier ?

panman1964 said:
From your other post I see you have a dual SIM version, maybe that explains the FW version difference.
Question :
Was your phone :
a) bought SIM Free Outright
b) Carrier/Telco provided with contract
If a) then I would have expected it to have all the options avaialble and be unrestricted.
if b) then it may be that your carrier/telco has deactivated some settings to make you pay extra for features.
Do you have Voicemail with your carrier ?
Click to expand...
Click to collapse
Bought it SIM Free.
I think the telco provider has disabled it but my previous phone which is a Huawei P10 (transitioned to Mate 20 pro a week ago) has Voicemail settings in it

UPDATE:
I recently got a PATCH update from Huawei for Mate 20 Pro FW .126 Patch 02 and VoiceMail options are there and Android Auto Dial Bug is now FIXED
Also, i dont have to remove call log and contact permissions from AA. It is now working as expected

Okay guys, this is an error due to the way the firmware is installed. It all comes down to the carriers and their software. Using the M20 pro on vodafone, AA crashes, doesn’t even start. I’m returning that phone and going with EE, and i forgot AA crashes, tried it just now and it works fine. It’s all to do with the default voicemail setting the carriers have. Also making a voicemail request by holding 1 may work for people having the crash.

Deleted VM no and re added works perfectly now
Happy user!!!

Which means previous versions of the EMUI tend to be buggy on the Voicemail settings. Either a reset of VM for those with the settings available and a f/w upgrade for those without VM options on their phone.

usmanmh_10 said:
Deleted VM no and re added works perfectly now
Happy user!!!
Click to expand...
Click to collapse
I just tried this and it also appears to be working when opening AA on the phone and going to dialler, just have to try in the car now and fingers crossed it will work.
*edit*
Just tried it in the car and all good also. Who needs the patch lol

Related

[Q] [Error] Changing Voicemail Number?

I am having trouble changing the voicemail number on my Galaxy S2. At present pressing the voicemail speeddail does nothing other then prompting me to add my voicemail number and directs me to the settings app.
If I try to change it in Settings > Call settings, I get the error message 'Voice Mail Number change unsuccesful'. But no real reason why it happens and its annoying me greatly as I can't clear my voicemail counter without it and what not >_<
Tried power cycling and what not and neither of it has helped, so has anyone of you gotten any idea as to how I can add it to my phone or fix that stupid error. Any help or advice short of doing a full reset is more then welcome, and I do hope someone might be able to help me....
Thanks in advance.
There is a copy of your voice mailbox number on the sim card that may conflict with what you are trying to do.
Talk to your provider, they can flush your mailbox and allow you to reset the number.
How can they flush my sim card, or am I reading your comment wrong?.
Just for clarifying I changed provider on my phone and I am unsure wether the error happened during that change since I can't remember fiddling with the voicemail bit before the last couple of days and running into that error.
they can flush the settings for your voicemail on their server which will allow you to make changes to your voice mail account.
Well they tried something which advertantly didn't work >_<. But apparently the voicemail number isn't even on my simcard.
They tried even more stuff >_<.
And when I press and hold #1 on my phone it says there isnt a voicemail number on my sim. But trying to change it through settings it still says "Voicemail Number changed unsuccesful"
I have the same problem. Did you find a solution?
At the moment I have limited the issue to being operator dependant. Because I have the issue on one sim from my regular provider, while trying two other providers simcards doesnt cause this error.
Next on list is to try another simcard and then go digging in the phone to see what might be causing it. But I will be pinging you if I find the solution.
dnesdlrow, where are you from and what provider do you use?.
I've got the same problem. I flashed to a custom & now there is no voicemail number on my SIM card.
I called customer service and the gave me a 10 digit number to plug in. They said the number is different for everyone so if anyone else has the same trouble you can simply call your carrier.
You need to put in your carriers specific voice mail number. For example I am on O2 UK and mine is 901.
Use google of contact your carrier for the number.
jamespaulritter said:
I've got the same problem. I flashed to a custom & now there is no voicemail number on my SIM card.
Click to expand...
Click to collapse
Hello,
I had a similar issue. I changed the plan on my phone, and afterward the voicemail didn't work when I did a long press on the #1 button. It kept saying that there was no voicemail number, and when I tried to enter it into the settings manually it kept saying "Voicemail number change unsuccessful."
I called Rogers and they gave me a new voicemail number; I could dial it and set up my voicemail, but when I tried to program it into the dedicated #1 speed dial spot, I still could not change it. I tried copying it to my SIM card and adding it as a contact to select for the speed dial slot, but that didn't work either. I suspected that this new number was conflicting with the SIM card, so I went to Rogers and asked for a new one. Despite some resistance, they gave it a shot, and it worked perfectly thereafter. Just be sure to copy your contacts over to your phone before getting a new SIM!
I hope this solution works for others too!
Cheers and good luck!
Help please ...
I too am trying to set my voicemail for the speed dial "1" key.
while at the keypad screen:-
menu-> call setting -> scroll to the heading "voicemail", option "voicemal service", is set default to "my carrier".
I then choose to change the "voicemail settings" -> "voicemail number", and enter the new voicemail number to dial, press ok .... and this is where the problem is...
When I press OK ... I get the following error "Voicemail number change unsuccessful"
I would like to to have this number changed , as every time manually dial my voicemail number it constantly ask for my password.
Why is this happening, I have purchased this phone outright, it is model type i9300, running Android 4.1.2.
Hopefully this can be an easy fix...?
PS...
This also causes a problem with Australian virtual mobile carriers, like Amaysim, Kogan, Aldi, who use Telstra & Optus as there underlying carriers, and and also will cause issues when travelling abroad, because you will not be able to access your voicemail if the number can not be changed to the full international dialing equivalent..
Also Can't Change the Voicemail number
I'm running a non-rooted, GS3 from VZW. Running 4.1.2.
The current voicemail number is *86 (Verizon's). I'd like to change it because I'm abroad and *86 is not my carrier's voicemail number. Every time I go to Phone, Call Settings, Voicemail Settings, and edit the number to the local one, I get "Error: Voicemail number change unsuccesful."
Any suggestions on how to fix this?
Same problem still
I'm on an S4 Mini with cm11 m6 and habe the same problem with a German T-Mobile card. I can easily dial the number 3311. Why can't I simply assign that to the #1 key?

Can't change calling account

Hello,
I have a problem with my new OPX. I have a SIM card from Vodafone installed and set up a VOIP account from Browsercalls in the stock dialer app. Now I wanted to change the calling account to Browsercalls under:
Dialer > Settings > Call settings > Phone account settings > Make calls with
The default setting is for me Vodafone. If I change this option to Browsercalls or "Ask first", go back and go into this menu again it is always reset to Vodafone. No matter what I choose, my selection won't get saved. All my calls are made via Vodafone instead via VOIP.
The Browsercalls VOIP account itself is working fine. On my old Nexus 5 it runs with the same settings in the same stock dialer app without any problems.
I made a video of it for demonstation:
Has someone the same issue or does somebody know how to fix this?
I am using 2 SIM cards in my phone. I have problems with selecting to make calls from 2nd SIM. Sometimes the dialer asks me which one I want to use, sometimes not. In dialer itself if I choose 2nd SIM (green button with number 2) calls goes from default one which is no1.
I think it is another ROM issue.
Sent from my ONE E1003 using Tapatalk
trveller72 said:
I am using 2 SIM cards in my phone. I have problems with selecting to make calls from 2nd SIM.
...
Da, fratele meu ...
Select from which sim you want to make the call it does not work anymore in OxygenOS 2.1.2, 2.1.3, or 2.1.3-x . Maybe in future OTAs ...
Click to expand...
Click to collapse

After updating hidden numbers are blocked - won't let me answer them

Hi,
I was waiting for a call today and every time they tried calling me my Swift 2 Plus rejected the call within a ring before I could pick up. In my missed calls it says they have a hidden number. This never happened until today and it was only the other day when I OTA updated from Cyanogenmod to the latest phone updates (I had been putting it off). This timing could be a coincidence and due to an app update I suppose? The phone app I was using before is True Phone Dialer & Contacts and now I have that stil and also obviously have Truecaller as well. I'm not sure which is causing the issue although in the call list, True Phone Dialer is listing the calls as 'blocked' rather than 'hidden'. But I had been using that app fine until now.
Anyone have any idea? I'm not sure how I can even test this unless I get someone with a hidden number (easy to do?) to call me with True Phone & Contacts uninstalled. Truecaller doesn't seem to let me uninstall it.
Many thanks
EDIT: Sorry I thought I was in a different section of the forum. If this is not the correct section then can a mod move this to the correct place, thanks.
It's very likely related. TrueCaller seems to block calls from blocked/unknown numbers by default. I suspect that if you open a TrueCaller account and login to the software the option will be there to choose whether to block... I could see the option - but it was greyed out.
I was aware of this issue after getting my Swift 2X which already had the update installed. I installed the Google default dialer/phone app and systematically disabled TrueCaller and made the Google Phone app default. When my wife calls me from work it is an Unknown number so it was important for me to me able to receive calls from unknown numbers. Plus the Google dialer just works better.
To test whether calls will be blocked:- if you are in the UK dial your mobile phone from a BT landline with the prefix 141. So if your number is 07123 456 789 you need to dial 141 07123 456 789.
MattP79 said:
It's very likely related. TrueCaller seems to block calls from blocked/unknown numbers by default. I suspect that if you open a TrueCaller account and login to the software the option will be there to choose whether to block... I could see the option - but it was greyed out.
I was aware of this issue after getting my Swift 2X which already had the update installed. I installed the Google default dialer/phone app and systematically disabled TrueCaller and made the Google Phone app default. When my wife calls me from work it is an Unknown number so it was important for me to me able to receive calls from unknown numbers. Plus the Google dialer just works better.
To test whether calls will be blocked:- if you are in the UK dial your mobile phone from a BT landline with the prefix 141. So if your number is 07123 456 789 you need to dial 141 07123 456 789.
Click to expand...
Click to collapse
Sorry I didn't notice you'd replied, thanks for your advice. I'd already tried the 141 prefix but it couldn't replicate so possibly it was something weird with that particular witheld number. I haven't rooted but I think I've successfully disabled Truecaller. Not sure which is the best phone app to replace it with. The google dialer app says it's incompatible with all of my devices.
For now I'm going to try using Simpler Dialer.

T-mobile Visual Voicemail

Anybody have the T-Mobile (USA) Visual Voicemail working on the Mate 10? Mine just tries to set itself up for a few minutes, then says "We are experiencing some issues with activation. We will retry in a few minutes."
Sorry, I can't help you but I have a problem with MetroPCS visual voicemail and Mate 10 as well. Mine does activate but I loose my data connectivity. I unistall the app and connectivity is restored.
same problem mate 10 pro
snowkilts said:
Anybody have the T-Mobile (USA) Visual Voicemail working on the Mate 10? Mine just tries to set itself up for a few minutes, then says "We are experiencing some issues with activation. We will retry in a few minutes."
Click to expand...
Click to collapse
i also have this problem, try resetting app; deleting cashe; uninstalling; re-installing; even resetting/formatting phone when i 1st received the phone. But ive gave up on it.:crying::crying:
numernumer said:
i also have this problem, try resetting app; deleting cashe; uninstalling; re-installing; even resetting/formatting phone when i 1st received the phone. But ive gave up on it.:crying::crying:
Click to expand...
Click to collapse
I also called T-Mobile tech support and posted on the T-Mobile forums. I got feedback but never solved the problem. Very happy with Google Voice as a substitute though. Caller ID lookup and vmail-to-text transcription is included free.
snowkilts said:
I also called T-Mobile tech support and posted on the T-Mobile forums. I got feedback but never solved the problem. Very happy with Google Voice as a substitute though. Caller ID lookup and vmail-to-text transcription is included free.
Click to expand...
Click to collapse
WHAT!!!!! NICE....thanks alot:good::good::good:
I discovered how to activate T-Mobile visual voicemail on a Mate 10 (non-pro). I read it on a T-mobile forum so I cannot take credit. I will say this first - even though I can get it to install, and activate, it appears to be causing my phone to not have data/internet access, unless I toggle mobile-data. Then it will continue to work until I reboot the phone at which time my data access/internet access stops. I have all 4G/LTE/ APN's setup correctly so I am not sure why this happens. I have since uninstalled the T-Mobile version of visual voicemail and the problem is resolved. GO figure!
Now here is what you need to do to get it activated in the first place. If you have the app already installed I recommend that you uninstall it before we start. After you have it uninstalled go to settings > wireless & networks > call settings > (under SIM 1 which is the only one I use) tap on additional settings > voicemail > toggle OFF visual voicemail. Now you can install T-Mobile visual voicemail and follow the prompts to allow access to contacts, etc., etc, and it should activate without issue.
Now if anyone can get it to continue working after a reboot without having to toggle mobile data then please let me know.
Also...does anyone know what the default, built in visual voicemail even does on EMUI 8.0, or how to access some app for it to work? Seems useless to me other than to block the T-Mobile app from activating.
jaseman said:
I discovered how to activate T-Mobile visual voicemail on a Mate 10 (non-pro). I read it on a T-mobile forum so I cannot take credit. I will say this first - even though I can get it to install, and activate, it appears to be causing my phone to not have data/internet access, unless I toggle mobile-data. Then it will continue to work until I reboot the phone at which time my data access/internet access stops. I have all 4G/LTE/ APN's setup correctly so I am not sure why this happens. I have since uninstalled the T-Mobile version of visual voicemail and the problem is resolved. GO figure!
Click to expand...
Click to collapse
Sounds like you are having the same issue as the guy in post #2.
I am very happy with using Google Voice instead of visual voicemail. Wouldn't go back even if I could get it working. In addition to everything VVM does, you also get free voice-to-text on voicemail messages, as well as automatic caller ID lookup.

Question Few Bugs so far

Hi,
i've been using this phone for the past month (CN Version, Currently on 21) or so and so far I encountered the following problems:
1. Cannot Change the Default Messaging app.
2. Cannot set google as the default assistant
3. Cannot get VOLTE and Vowifi to work for me (Briefly had Xiaomi and used the code to force it to work).
4. Auto brightness keeps screwing up.
5. Cannot disable the market app
if anyone can help, that would be great.
And alot of missed things:
Missing "Choose date format" option. We are locked on american format, month/day/year.
Missing pocket mode.
Missing DeepTool for Android 11 to unlock bootloader. Speaking with support via mail, the answer is:
"Thank you for writing to us, we would like to inform you that
Bootloader unlock support is not yet available for Android 11, please stay tuned over official community."
Edge lighting is limited to 2 warnings. Need that option to be unlimited, until you see the notification. Like led notification before.
Missing "Vibration pattern" on calls.
Missing option to change sim in dialer if you choose a prefered sim. Prefered, not mandatory. If you want to call somebody with the second sim after you set prefered sim, you need to change that to the second sim to call. Too complicated.
Missing contacts manager option. So, you don't have posibility to import/export contacts, to hide contacts without number, to sort contacts in different ways, to merge contacts with same number, to choose what contacts to display(from phone, from witch google account, from sim, etc).
Missing navigation bar customization. To choose whats is happening if you press home twice, or if you press long on back button etc.
Missing option to return call and same sim you get the call.
For me it's not acceptable to launch a phone without posibility to unlock the phone(bootloader, recovery, root) for power users. Now, for me, realme GT it's a beast in a cage.And tied with chains by realme staff.
Getodacul said:
And alot of missed things:
Missing "Choose date format" option. We are locked on american format, month/day/year.
Missing pocket mode.
Missing DeepTool for Android 11 to unlock bootloader. Speaking with support via mail, the answer is:
"Thank you for writing to us, we would like to inform you that
Bootloader unlock support is not yet available for Android 11, please stay tuned over official community."
Edge lighting is limited to 2 warnings. Need that option to be unlimited, until you see the notification. Like led notification before.
Missing "Vibration pattern" on calls.
Missing option to change sim in dialer if you choose a prefered sim. Prefered, not mandatory. If you want to call somebody with the second sim after you set prefered sim, you need to change that to the second sim to call. Too complicated.
Missing contacts manager option. So, you don't have posibility to import/export contacts, to hide contacts without number, to sort contacts in different ways, to merge contacts with same number, to choose what contacts to display(from phone, from witch google account, from sim, etc).
Missing navigation bar customization. To choose whats is happening if you press home twice, or if you press long on back button etc.
Missing option to return call and same sim you get the call.
For me it's not acceptable to launch a phone without posibility to unlock the phone(bootloader, recovery, root) for power users. Now, for me, realme GT it's a beast in a cage.And tied with chains by realme staff.
Click to expand...
Click to collapse
Seems far too many issues to be able to love this device.
I don't believe Realme software developers intend to tie anything, it's not logical to hinderi purchasers on purpose.
Realme deveopers are simply inadequate and require more time as many bugs were most probably unknown prior to roll out of the device.
....and by the time this Realme can function perfectly, it'll be time for upgrade due to end of the 3 years security support.
Hey. Bought my phone yesterday on Amazon sold/sent by Amazon (Poco F3 died in water).
I don't know why but my phone was already with developer options unlocked. Is it normal?
Besides that, the phone gives a pretty good feeling except a few bugs of ui here and there (full screen gesture often bring me back stock launcher for example.. Same was for the poco) and that I don't see any custom roms/twrp compared to poco F3.
Also noticed that I can't add French dictionary on top of English (set my phone in English) and on whatsapp I have words with underline when I write in French hum.
edit: returned my phone and sticking with my S10e.

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