Mate 10 Pro - Slow charge/Super fast discharge - Huawei Mate 10 Questions & Answers

Hello people, you are my last hope for this device.
It started few months ago when my headphones stopped working and i thought that my oem headphones are bad. I started using my old headphones 3,5mm jack over type-c dongle and from that day my phone went crazy. Fast charge stopped working and it started to discharge from 100% to 10% in 1-2H. When the phone was empty without my google account and apps, overnight it discharge from 100 to 0%.
First of all i went to Huawei Service Center here in Vienna but they said that i don't have warranty anymore because of Bootloader Unlock, and they charged me 36 Euros for inspection. (I unlocked bootloader when it was supported by Huawei)
Then i reseted device to factory settings, nothing happens. updated new os version, changed cables etc etc.. i changed usb charging port also but nothing helps. In Gsam app it shows only Combined App Cpu that using most battery. I'm sure that it isn't software issue.
I also ordered new battery from Amazon.
Do you guys had similar problems or same, please help me, i'm desperate because i cannot use it or sell it in this condition.
p.s. sorry for bad English.

Related

[Q] Galaxy S3 charging problem?

So i bought my SGS3 (marble white) a few days ago and it was working perfectly fine. A few days ago my phone suddenly stopped charging. I rebooted the phone and it was charging again. Last night it again stopped charging. I again rebooted but this time it did not fix the problem.
I know that the charging port of the phone is not damaged as phone works perfectly fine when connected to a pc via usb cable and charges.
And i have never ever plugged in a non-genuine accessory to its micro usb port. Not even a dock!
Anyone with a similar problem or cure?
edit: software update fixed it in my case.
SGS Charging Issue
rohan999 said:
So i bought my SGS3 (marble white) a few days ago and it was working perfectly fine. A few days ago my phone suddenly stopped charging. I rebooted the phone and it was charging again. Last night it again stopped charging. I again rebooted but this time it did not fix the problem.
I know that the charging port of the phone is not damaged as phone works perfectly fine when connected to a pc via usb cable and charges.
And i have never ever plugged in a non-genuine accessory to its micro usb port. Not even a dock!
Anyone with a similar problem or cure?
Click to expand...
Click to collapse
I will not say I have a cure, but I am facing the same problem, sometimes I have to reboot twice for it to start charging.
Guru's kindly look into the issue and help us, this happens in both the cases, while charging for adapter or while charging from USB.
Shamms said:
I will not say I have a cure, but I am facing the same problem, sometimes I have to reboot twice for it to start charging.
Guru's kindly look into the issue and help us, this happens in both the cases, while charging for adapter or while charging from USB.
Click to expand...
Click to collapse
Well not exactly, it does not happen when i plug the phone into a usb port.
It happens with the charger but, now my phone is not just recognizing the charger. I have rebooted twice, thrice but still the same problem.
I'm having a similar problem,
Charging when -
phone on
power save on - WIFI/data and most other things are off
charges 2% per hr with official charger (wall socket)
Charging when -
phone OFF!
40% per hr with official charger (wall socket)
Haven't really tried the PC USB charging yet,
But i have noticed that my battery info page says the phones been on battery for
2 days 22hrs, Very strange as i have charged and attempted to charge the phone more than 10 times in the past 24hrs.
Anyone also noticed the on battery time to be wrong?
i got this problem yesterday too , restart then its ok , weird ...
before reboot the battery icon shows charging icon but its not charging at all
does charging a battery run a software too ?
why you guys not reporting the issue in samsung mobile showroom from where you bought the mobile and take a use of your warranty card?
i bought the mobile from UAE...NO charging Problem at the moment
-=SagaR=- said:
why you guys not reporting the issue in samsung mobile showroom from where you bought the mobile and take a use of your warranty card?
i bought the mobile from UAE...NO charging Problem at the moment
Click to expand...
Click to collapse
My mobile is no more in warranty as I have rooted my phone, will have to come back to stock rom for me to claim warranty, that's why I am waiting for someone to provide solution before I return back to stock rom for warranty claim.
Sounds like it's an issue with the charger, rather than the phone.
Flumme said:
Sounds like it's an issue with the charger, rather than the phone.
Click to expand...
Click to collapse
No, I tried with usb and wall mount, issue persisted till i restarted the phone.
Flumme said:
Sounds like it's an issue with the charger, rather than the phone.
Click to expand...
Click to collapse
No my charger works perfect with my other phones..
-=SagaR=- said:
why you guys not reporting the issue in samsung mobile showroom from where you bought the mobile and take a use of your warranty card?
i bought the mobile from UAE...NO charging Problem at the moment
Click to expand...
Click to collapse
I thought it was best to ask here before i contact orange to report the problem, as i really didn't want to send the phone back to them if its something i could have fixed
I'm doing a factory reset and if it still has charging problems i will call orange today.
I'm facing the same problem. It started about 2 weeks ago.
I tried different chargers but no hope. the only way to charge it is via a usb port.
I had this problem once on the first day I got my phone. Worked fine though with an iphone charger with the samsung usb cable. Have any of you guys tried that?
Deblow said:
But i have noticed that my battery info page says the phones been on battery for
2 days 22hrs, Very strange as i have charged and attempted to charge the phone more than 10 times in the past 24hrs.
Anyone also noticed the on battery time to be wrong?
Click to expand...
Click to collapse
I thanked your post accidentally while trying to quote you
The batterystats.bin file only resets itself after a full charge to 100%. That's the file that's responsible for showing all the battery usage info. So if you just keep topping up your phone without letting it charge to 100%, the battery statistics will be from the last full charge. If you see the graph you'll see it rises everytime you charge and then falls when you take it off charge. It cumulatively shows the amount of time you've used the phone on battery since the last full charge, regardless of how much you charge it in between. When you let it charge fully to 100% and unplug it, the battery stats file will be reset and give you a correct reading.
Sent from my Desire HD using xda premium
I'm having a similar issue, only difference to what you guys are having is that my SIII start charging via the normal charger if its been in USB for a bit, like 2-5 min. I tried the rebooting, nothing. it only charges through USB 1st, then it will work via the stock charger, I've tested it on another charger aswell, and the samsung car charger.
I really hope there is a quick fix, becuase I dont want to send it in for repairs, as cellphone providers in SA arent the best.
I had a similar problem with my gtab 2 10.1 but the wall charger is to blame
Sent from my SAMSUNG-SGH-I777 using xda premium
sashank said:
I thanked your post accidentally while trying to quote you
The batterystats.bin file only resets itself after a full charge to 100%. That's the file that's responsible for showing all the battery usage info. So if you just keep topping up your phone without letting it charge to 100%, the battery statistics will be from the last full charge. If you see the graph you'll see it rises everytime you charge and then falls when you take it off charge. It cumulatively shows the amount of time you've used the phone on battery since the last full charge, regardless of how much you charge it in between. When you let it charge fully to 100% and unplug it, the battery stats file will be reset and give you a correct reading.
Click to expand...
Click to collapse
Dude! we don't have problem with battery status i guess,
We have problem with NO CHARGING. Off topic comments won't help.
I had Battery Issues afater ICS
I formated my Internal SD & then did Factory reset
My Phone works Great now & has better Battery Life too
& I did it 3 times
Wonder why everybody keeps saying dont Factory rest ???
Same problem here, i tried with a charger and with a usb port, both doesn't work. Then, i rebooted the phone and now it's charging...
I don't understand.
Hi all,
try off your phone..
take out battery...
put in battery...
plug in charging cable...
wait till it show that your battery is charging with the circle below moving..
let it go 1 round and start your phone. it may help.

Bootloop when swapping out batteries/battery level bug?

I have an LG G5 SE (H840) and I've carrying 2 spare batteries everywhere I go for the last 6 months (since I got them) because not being tethered to a power bank is awesome but this phone's battery life is disgusting.
The batteries and the charging cradle are all genuine LG products, one is my original H840 battery (manufactured in 2016) and the other two and the cradle were given to me by a friend of mine whose H850 was replaced with a G6 under warranty for an unrelated issue (SIM card not recognized) so he had no use for them anymore.
Yesterday I hit 20% so, as usual, I swapped out the battery with a charged one and, when it booted, it showed I had 2% and then shut down. Fair enough, I thought, I must've picked up the one I didn't charge. No worries, I'll pop the previous one back in and charge it up. When I put the previous one back in, it shows at 2% as well and does the exact same thing.
I let it charge from a wall socket and left it there for around 30 minutes only to find it bootlooping when I come back. It won't boot if it's plugged in. I disconnect it, it boots and it shows 4%, so I plug it in and it charges to 100% without any issues. Meanwhile, I put the second battery (the first one that showed 2%) in the official charging dock and the three LEDs turn on, meaning it's fully charged.
Since yesterday I've tried swapping out the battery a couple of times and the results haven't been different. Bootloop and if it boots it shows at 2% even if I just removed the battery from the cradle fully charged.
If I reboot the phone without removing the battery it has no problems.
Has anyone had this problem? My warranty expired last year because I got the phone in late 2016 as a replacement for a G Flex 2 bought in mid 2015 so the 2 years expired in mid 2017. Plus my bootloader is unlocked so even if I still had a warranty it wouldn't be valid. I'm running stock ROM and kernel, because there are no ROMs for the SE.
I really don't know what to do, this phone was perfect for my needs and of the current phones on the market, the ones that suit me are either too expensive or lacking awesome features such as USB Type C (looking at you, Xiaomi).

component replacement in a rooted device

Hi, I'm new in this root stuff, soo I need some help.
A couple weeks ago my Moto X4 fell in sand, than I charged it and it caused a short circuit. I sent the phone to a repair assistent where the charging port was replaced 4 times and all they got was a little bit of charge when connected, and just seconds after, the phone stops charging. The phone screen looks like it still charging, but in the measurer connected to the charger, shows that's not.
Isn't that looking like a software issue? The phone has a unnoficial Lineage ROM installed, but it was working properly before the accident. There's any connection between this two factors? thx

Huawei Mate 20 Pro (Super)Charging Problems

Hey!
I've been using my Mate 20 Pro for quite some time (newest software with security updates from 1st January '19). Few days ago I plugged my phone to the charger only to notice that it was not charged in the morning. So I connected it to original Huawei supercharger and the only thing that phone shows is:
Normal charging for 1s, supercharging for 2s, no charging for 1s, normal charging for 1s and so on... And it is not really charging quickly. The only way I can get power to my phone effectively is using wireless charger. Any ideas why the supercharge is not working?
Tried troubleshooting:
I booted it in the safe mode - same issue
Different cable - same
Different charger (not supercharger) - showing that it's charging but the percentage is not increasing
Wireless charger - works
I think you might charged it with a wet port?
side_flip15 said:
I think you might charged it with a wet port?
Click to expand...
Click to collapse
I would thought so, but the phone did not get wet. Even if the humidity got into the port somehow, shouldn't it come back to normal? (And it's not after 2 days)
I had trouble with Mate 9 last year, my partner put a different Cable in and it said there was moisture, I put the cable into my Mate 9, gave her my cable and they both worked fine. Odd.
Then my daughter took my charger and cable attached to S9+ when I got it back my phone wouldn't charge. I had to charge my phone with a different one, the next time I came to charge tried it again it worked but only at slow speed, lost the fast charge somehow.
klecki said:
I would thought so, but the phone did not get wet. Even if the humidity got into the port somehow, shouldn't it come back to normal? (And it's not after 2 days)
Click to expand...
Click to collapse
Similar thing happened to my S8. It stops fast charging and only charged slowly. But went back to fast charging after a few days of not charging via cable.
I suggest don't use wired charging for a few days and let it completely dry. Hope the damage is not permanent.
My mate has a mate 20 pro that did exactly this. It was ubder warranty and he put it in for repair. When he got it back, he was told the charging port on his device had some kind of short (maybe water) and they had to exchange that part in the phone. And now it works.
Here is an update for others with similar problem:
I additionally tried:
- Clearing Cache partition
- Factory reset
No change...
I went yesterday to Huawei Service Center and they replaced USB port, motherboard(!) and camera modules(probably because they had motherboard with cameras already). Everything was covered by warranty.
klecki said:
Here is an update for others with similar problem:
I additionally tried:
- Clearing Cache partition
- Factory reset
No change...
I went yesterday to Huawei Service Center and they replaced USB port, motherboard(!) and camera modules(probably because they had motherboard with cameras already). Everything was covered by warranty.
Click to expand...
Click to collapse
Hi did you lost your data after that ?
As I've mate 10 pro suddenly charging only as normal charge "not super or even fast" also not recognized by my PC when plugging it
BR
I did not lose any data. Only the port was changed, but it is always better to do a backup (even online if your computer does not recognize it) just in case.

Battery Issue

Hello People,
I have started facing this weird problem with my Mi A3 yesterday that I only bought in June.
The problem is the phone does not charge. When connected the charger, it shows "Charging Slowly" and the battery percentage stays as it is. It has been plugged in for 8 hours now with no change in the battery percentage.
Ampere shows a charging current of 70mA while the same charger & cable on my wife's OnePlus shows 1800mA current. So it's not the charger! :crying:
I have tried a hard reset, I have tried 4 different charger & USB combinations, NOTHING WORKED.
Any help around this will be greatly appreciated!
I will be set back with 15K if I loose this phone
What about the charger in the box? Doesn't that work?
Sounds like a hardware problem to me. Try going to the customer care
Thank you for a quick response!
None of the chargers are working. I've tried stock, OnePlus Dash, Moto Turbo, Samsung, everything.
I guess, service center is the only thing that can help.
Update - Even when it is plugged in, it keeps discharging.:crying:
Sadly, service center is closed, I'm from Pune and the city is in a lockdown till tomorrow.
Update - After a lot of struggle to not to reset my phone and an extensive research, I have wiped my phone clean and viola!
The charging works, it still charges slowly, but that's not as slow it was earlier.
I remember it seeing on screen 8 days untill full charge!
Now it's 6 hours to full charge, even with a turbo charger, 15W.
I will keep digging and posting the updates here.
Thanks
Charging too slow... battery draining out fast
I am facing same issue with my mi A3 since yesterday. It is taking 8 hours for my phone to get fully charged also battery is draining out too fast. Seems like this issue arrived with July security update. Even I tried hard reset and several other chargers but issue still persists. Hope that Mi sends out bug fix soon.
Resolved!
I had to visit the service center within a month of purchase due to the above mentioned issues.
Apparently some electronic failure caused the connector to fail and stopped the phone getting charged up.
My device is under warranty and thanks to that, got the faulty parts replaced for free and within 2 hours.
Which hardware parts did they get to replace??, Also facing the same issue
Ejolomos said:
Which hardware parts did they get to replace??, Also facing the same issue
Click to expand...
Click to collapse
Hey!
Sorry about the late response!!!
They changed the charging port, as my device was in warranty, they did not charge anything!!

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