Yesterday morning I could not remember the password for the home screen. If you enter the wrong numbers it lets you wait 30s and then can try again. I finally remembered my passcode and got in, but it does worry me that you do not have the option of using your puk code to reset the passcode. The only option was bringing it to a service center and they reset the phone by reflashing it? I suppose it's a good security measure but annoying at the same time. So write down your code just in case it happens to you.
That actually happened to my friend during CES. He bought it set a pin and he totally forgot about it. Now he can't even wipe it via recovery because it asks the lockscreen pin so it's basically a brick now. At this point he went back to his note 9 and probably gonna return the phone back.
When I called oppo customer care they said I have to bring it in to a service center. I luckily remembered mine so did not have to do that , but I think it would have been sent back to oppo and they reset it. It's highly annoying as other manufacturers give you the option of resetting your passcode with your puk code.
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I have been using the same pin code all day. around 8:30 i woke the phone and entered the code and it said 'sorry, try again' i kept doing this but its not accepting the code. I dint change the code or anything. all of a sudden I cant access my device. please tell me this has happen to someone else cause this sucks big time!!
Try rebooting it. If not, something is up...maybe someone changed your pass code as an April fools joke.
-Once you go NOTE, you'd say 4 inches a Joke
I helped a friend on a captivate once with the same issue. She had a friend that changed it while they were drunk, and then forgot the code to tell her in the morning. Anyways, I put the phone in download mode and odin´ed her captivate back to stock, worked like a charm, no more code. It may suck having to set up your phone again if you didn't have a backup, but it should get your phone unlocked without having to call up ATT.
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Long story short, factory reset phone. Prompted with "Phone has been reset, please enter last used Google Email and Password." So I enter in the correct information, proceed to the Terms and Agreement page, and it sends me back to the "Enter Google Email and Password." Page again. It's stuck in this loop.
I tried changing my password, factory resetting, clearing the cache, talking to Samsung rep (they said to send it into a service center), I'm just at a complete loss here.
Some research says that after you reset your password, you have to wait 72hrs before you can unlock the device again. I'm not sure if that makes sense...
Any help would be greatly appreciated. Thanks
Good luck. Smartphones have become pretty hard to crack in the past 2 years. The last thing i would maybe try is odin back to stock and try again. If that doesn't work, you should ask for a replacement. My job used to be a Samsung service center and we were told if anybody comes in with a knox or reactivation lock issue to send the unit to the head service center and they will send us back an other phone. Just like on the icloud lock on idevices, it's a huge hassle to bypass thoses locking mechanisms, and for a good reason.
polish_pat said:
Good luck. Smartphones have become pretty hard to crack in the past 2 years. The last thing i would maybe try is odin back to stock and try again. If that doesn't work, you should ask for a replacement. My job used to be a Samsung service center and we were told if anybody comes in with a knox or reactivation lock issue to send the unit to the head service center and they will send us back an other phone. Just like on the icloud lock on idevices, it's a huge hassle to bypass thoses locking mechanisms, and for a good reason.
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well I'm not necessarily trying to crack it, just get it to work properly.
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bubblebuddyi said:
well I'm not necessarily trying to crack it, just get it to work properly.
Sent from my iPhone using Tapatalk
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Well at this point brute force would be an option to consider. There are a couple of thread of users being locked out of their own phone in the Note 4 forum, i remember seeing them when i had a note 4 and it was one of the most active threads, I know it took them a few months to figure out what to do when you are a legit user, not a thief, and you're locked out of your phone because you forgot to untick the reactivation lock option after either flashing or restoring. I know there is a way, but i'm not sure where the thread is, I know it's either in the T-Mo section or the international section because these are the only 2 sub forums i visited.
You should consider checking it out, might be your only hope before bringing the unit to Samsung...and BTW, you'll probably have to fight with them because technically, this is a user mistake...at least that's how we dealt with it when I worked for Samsung. If you're lucky enough, you'll deal with a person like me that can relate to your issue and will pass it under warranty by bending the truth a bit.
EDIT: My memory fooled me, it's the Note 3 forum, not the 4
iCLoud Activation Lock Solution
Hi,
I from tihs understand that you have iCloud Actvation Lock problem, and need for you to add original owner password in your device to unlock. If you not are the original owner that only way is to use factory unlock service. I have the some problem as you and used this here: howtoiphonegeek .com and help me.
bubblebuddyi said:
Long story short, factory reset phone. Prompted with "Phone has been reset, please enter last used Google Email and Password." So I enter in the correct information, proceed to the Terms and Agreement page, and it sends me back to the "Enter Google Email and Password." Page again. It's stuck in this loop.
I tried changing my password, factory resetting, clearing the cache, talking to Samsung rep (they said to send it into a service center), I'm just at a complete loss here.
Some research says that after you reset your password, you have to wait 72hrs before you can unlock the device again. I'm not sure if that makes sense...
Any help would be greatly appreciated. Thanks
Click to expand...
Click to collapse
If you changed your password recently you should wait 72 hours and then you'll be able to unlock it with your credentials. Hope this works for you and it's your case.
Im a tech support of 1 of the prepaid US telecom, everytime a customer will call about their phone got hard reset, I always say It is a dead end. And would advise my cx to contact google and follow their password recovery troubleshooting. Or last resort is send their phone to the manufacturer then let them flash the rom of their phone. Like Iphonei think once the phone was factory reset and cannot remember pw. Its like throwing away a $400 phone.
It's possible to get around FRP on some phones on some updates. Unfortunately, it's really not something that you would be able to help with in your type of job, despite your good intentions.
Hello All,
New to the forum here, and not nearly as advanced as some of the posters I have read, but I am fresh out of options and need some assistance. I will try to be brief but my tale is a bit long.
I purchased a phone from Samsung, but through a trade in program through AT&T. The phone arrived and I sold it to someone on eBay as unlocked, but turns out it was network locked so I had to accept the return. I got an unlock code from AT&T and it wouldn't work, and then somehow the phone was thrown into factory reset mode along the process.
I am now dealing with an "Unable to access web browser for Wi-Fi sign in due to an Unauthorized Factory Reset." This phone has never actually been logged into, and as far as I know is still network unlocked. I have tried clearing the cache (thrown crap at he wall at this point).
Any direction would be appreciated here. I am stuck with this brand new phone, which is essentially a paper weight.
Assuming you have tried another factory reset and it didn't work, the last thing you can try is either flash the firmware with odin or contact samsung.
> This phone has never actually been logged into
Maybe your buyer logged in and then didn't remove his account. That might cause some problems with factory reset attempt without account credentials (I'm not sure exactly what happens if you try to reset someone else's phone, but I know Google won't let you end up with a useful phone afterwards for theft protection reasons)
my samsung j7
wont conect to wifi dew to a unatherised factoty reset
Saumsung s9 plus , i instlleed custom rom ,after instalaltion phone automaticlly on and off ,Recovery mode and download mode ,fast boot mode also not working ,please how i solve the this issue on moile
datrio97 said:
Hello All,
New to the forum here, and not nearly as advanced as some of the posters I have read, but I am fresh out of options and need some assistance. I will try to be brief but my tale is a bit long.
I purchased a phone from Samsung, but through a trade in program through AT&T. The phone arrived and I sold it to someone on eBay as unlocked, but turns out it was network locked so I had to accept the return. I got an unlock code from AT&T and it wouldn't work, and then somehow the phone was thrown into factory reset mode along the process.
I am now dealing with an "Unable to access web browser for Wi-Fi sign in due to an Unauthorized Factory Reset." This phone has never actually been logged into, and as far as I know is still network unlocked. I have tried clearing the cache (thrown crap at he wall at this point).
Any direction would be appreciated here. I am stuck with this brand new phone, which is essentially a paper weight.
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Click to collapse
Please share the sreenshot of the message here.
A few months back, I was stuck on the SIM unlock screen: "Enter PIN to unlock. 30/30 attempts remaining". I bought an unlock code for the phone from a reputable eBay seller, yet that code didn't work. I believe I also got an unlock code from AT&T (if this indeed happened, the code must've been identical?), and that didn't work either.
I finally solved this issue yesterday by doing a factory data reset with the startup key combo, with the foreign SIM out at some point and in at some point (I don't remember, but I believe some combinations didn't work, and only 1 way worked). I got into Android, set it all up, and *was* able to make calls with it using the foreign SIM! So the phone is definitely SIM-unlocked!
After installing an app that requires restarting, I restarted the phone, and now I'm back in the SIM-unlock screen!!!
Does anyone know why I'm getting to this screen? And how I can prevent my SIM-unlocked phone to stop asking me for the SIM-unlock code?
Thanks so much in advance!
This is an H820
whynotletmeusemyemailaddr said:
A few months back, I was stuck on the SIM unlock screen: "Enter PIN to unlock. 30/30 attempts remaining". I bought an unlock code for the phone from a reputable eBay seller, yet that code didn't work. I believe I also got an unlock code from AT&T (if this indeed happened, the code must've been identical?), and that didn't work either.
I finally solved this issue yesterday by doing a factory data reset with the startup key combo, with the foreign SIM out at some point and in at some point (I don't remember, but I believe some combinations didn't work, and only 1 way worked). I got into Android, set it all up, and *was* able to make calls with it using the foreign SIM! So the phone is definitely SIM-unlocked!
After installing an app that requires restarting, I restarted the phone, and now I'm back in the SIM-unlock screen!!!
Does anyone know why I'm getting to this screen? And how I can prevent my SIM-unlocked phone to stop asking me for the SIM-unlock code?
Thanks so much in advance!
This is an H820
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Click to collapse
My sincere apologies - that's not the SIM-unlock screen!!! That's the screen for entering the PIN that I had set up earlier. I should've caught that, although I do think the screen could be clearer.