S9+ took a tumble, glass is cracked, screen turns on sometimes, when it does the right 1/4 of the screen is green lines, touch doesn't work but power button does. and I assume volume buttons. I have a gesture lock which is required after restart, and biometrics. Is there any way to use Samsung Smart Switch to the insurance replacement device I received? Thought maybe I could use a bluetooth mouse using the USAB-A to C adapter, but it doesn't seem to be working either. When plugged into my laptop, the laptop reads it but cannot access any files (I assume because if unlocked, the phone would ask if I want to allow access to files, which I cannot do of course). Am I screwed or is there some fairly inexpensive way to get my new phone as close to the old one as possible? Thank you!
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hi guys, first of all thanks for all the great tips and information on this site.
i have had the Active for about 6 weeks. today while i was listening to music on the phone, the screen did not light up when i pressed the unlock button. the screen was totally blank but music continued to play.
i pulled the battery and although i got the haptic feedback after turning it on, the phone did not come back to life - well at least there were no signs of life on the screen.
the battery was (is) close to fully charged. when i plug it into the usb connected to a power outlet the led light comes on, but if i try and turn the phone on, after the initial vibration (and no sign of life) the led light disappears.
similarly when i plug it into a pc, the led light appears and thats it. the pc detects the disk drive (sort of) but when i click on the f: drive icon it says "please insert a disk into drive f:"
the phone is not rooted as it has the latest firmware and basically unmodified, i have installed very few apps.
any suggestions before i take it to the service centre?
edit: forgot to mention the pc companion does detect the phone, and asks me to change the usb connection status (by dragging down the status bar) but of course i can't...
update - the phone "works" inasmuch as i can play music using the original headset and using the headset control but no display.
although the screen remained blacked out, i managed to unlock it by swiping the screen and then pressing where i thought the music controls were - that seemed to work, i could skip tracks but that's about it.
so for now i have a rather expensive mp3 player with no screen and no controls - a bit like one of those ipod shuffles that only works with the headphones...
this is very disappointing seeing i owned a defy for over a year and it took an absolute beating and is still going (my son is happily using it). the whole reason for buying this was because i run 50-60km per week in singapore so i need something that can handle some pretty rough treatment
So apparently your phone has a faulty lcd. Just take it back to get a replacement
Sent from my ST17i using XDA App
yeah sent it back to expansys already, thanks
acatal said:
yeah sent it back to expansys already, thanks
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Click to collapse
dude, I was about to reload the factory settings and after selecting this option, my phone went blank. I restarted - it started, got the starting animation, after that the unlock screen and after unlocking it, only a blank screen with wallpaper and status bar. panicking what to do, I decided to call somebody i knew who knew somebody in sonyericssona dn they told me to download the latest SE software suit, and it is possible to flash a cell phone following a specific procedure described in it. SO i did that and it flashed my mobile. So, if it will happen to you next time you can try to perform this nice procedure if it will be of any use.
thanks i tried that as well, and i managed to reinstall the firmware but i think as dumraden correctly pointed out, my screen is (somehow) fried. i have given it back for repair so let's see what they come back with.
hopefully it was just bad luck, the phone has not had much use and very little testing of it's so-called rugged capabilities.
Two days ago 2 smalls parts on the bottom of my screen stopped working to the touch. i press they keys on the keyboard on those stops, which are "W and E" or "B and N" in landscape.
I tried rebooting and also did a re-installation of my Rom "NottachTrix 1.3.1", but it doesn't work.
When i removed the battery cover the entire screen becomes very unresponsive and if i press the top of the phone, above the power bottom, the screen goes crazy as if it gets pressed everywhere, which leads me to believe that it's definitely a hardware issue.
I called AT&T and i can get a replacement phone for $125, which would be the Samsung Captive Glide.
However; i have to return my atrix once i get the phone.
Obviously I have an unlocked bootloader and also a different rom.
Does anyone know what i should do, as far as returning the phone to it's original condition. Should i bother locking the bootloader (if it's possible) or should i just install an original rom?
Hey guys, my screen cracked and while the glass didn't smash it did get busted up and now there's a clear crack in the corner of the screen, so it doesn't turn on. It did at first but it was just lighting up green with Android in the background very distorted, now it doesn't at all.
Am I right in thinking a LCD+Digitizer part will solve this? I've tried phoning it and it works, I can talk on hands free and on the speaker after unplugging the headset, email alerts and such all work too. It's just the screen from what I can tell.
Just want to make sure other people think I'm right in assuming the phone will be fine with a new screen kit.
Thanks so much.
edit: I forgot to turn USB debugging on so I can't adb into it, but the on device and SD card storage work fine when connected to my PC, all signs say it's just the screen that needs replacing
try to guess which section questions go to
Mine too
When my GS3 drop down the screen went black eventualy, but it was possible to answer calls and do some things blindly . You have to chnage the creen i thing.
Be handy if you had a hdmi cable to test it.
My wife dropped her S6 edge a few months back and broke the back glass. Everything worked fine, though, until a few days ago when the screen suddenly stopped working. The screen displays two columns of alternating gray lines if the power button is held down for a few seconds or if the home button is pressed; otherwise the buttons seem to be non-responsive. Also, the left-most LED is illuminated solid purple almost all the time. I brought it to a repair shop, and they said it was a broken LCD. (Not sure why the LED would stay illuminated then, but whatever.)
I'm trying to figure out if there's any way to get the data off the phone without dropping $300 to replace the LCD. It's not rooted, and USB debugging isn't enabled. Also, she already got a replacent phone and swapped out the SIM, for what that's worth. I'm also 90% sure she never created a Samsung account and, in any event, i think it would be moot since she's swapped phones, no? Basically, I only really care about the pictures of our kids, but she unfortunately didn't have Google photos sent to sync, either.
Additionally, neither Windows Explorer nor Samsung Smart Switch recognizes it when you plug it in. I've tried attaching it to both a mouse and a keyboard via OTG adaptor to try to unlock the pass code (numerical, not pattern), but it doesn't seem like that worked because nothing happened after doing that and then plugging it into my computer. I was going to try the trick of hooking it up to my TV to mirror the screen, but I've read that the S6 Edge doesn't support MHL, so that seems like a bust.
Any and all thoughts greatly appreciated.
S6halp said:
My wife dropped her S6 edge a few months back and broke the back glass. Everything worked fine, though, until a few days ago when the screen suddenly stopped working. The screen displays two columns of alternating gray lines if the power button is held down for a few seconds or if the home button is pressed; otherwise the buttons seem to be non-responsive. Also, the left-most LED is illuminated solid purple almost all the time. I brought it to a repair shop, and they said it was a broken LCD. (Not sure why the LED would stay illuminated then, but whatever.)
I'm trying to figure out if there's any way to get the data off the phone without dropping $300 to replace the LCD. It's not rooted, and USB debugging isn't enabled. Also, she already got a replacent phone and swapped out the SIM, for what that's worth. I'm also 90% sure she never created a Samsung account and, in any event, i think it would be moot since she's swapped phones, no? Basically, I only really care about the pictures of our kids, but she unfortunately didn't have Google photos sent to sync, either.
Additionally, neither Windows Explorer nor Samsung Smart Switch recognizes it when you plug it in. I've tried attaching it to both a mouse and a keyboard via OTG adaptor to try to unlock the pass code (numerical, not pattern), but it doesn't seem like that worked because nothing happened after doing that and then plugging it into my computer. I was going to try the trick of hooking it up to my TV to mirror the screen, but I've read that the S6 Edge doesn't support MHL, so that seems like a bust.
Any and all thoughts greatly appreciated.
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Click to collapse
sorry but u cant access ur device until u unlock ur s6 edge and allow to access ur internel storage
u have to get that display fixed
Bought recently a used Xperia Z Ultra, the LTE model (C6833), which was sold "as-is or for spare parts only". According to the seller, and based on my own, rather limited testing, the screen appears completely "dead" but given that boot-time sounds play and pressing the volume rocker results in a sound, and I'm apparently (?) able to also launch the dialer app since I was able to hear the dialer key press audio. Rebooting the device likewise results in audio, but not even the Sony boot logo is displayed on the screen, and comparing my device to other defective ones featured on some YouTube videos, such as this one, it's painfully obvious that the device featured on the video has a functional backlight that is enabled; I don't know if mine is functional but it sure ain't enabled.
The liquid indicator underneath the microSD/SIM card slot has turned pink, which indicates liquid damage of some sort, which I admit I do find odd, given that the device is otherwise in very pristine condition - it looks almost as if the previous owner was the first and only owner of the device and that the screen just randomly decided not to work one day, causing him to stash the device for several years...but I didn't ask him about that, unfortunately.
Googling led me to XDA, of course, but surprisingly even the reports here were rather sparse and old, most boiling down to either "it's a software defect, upgrade to the latest firmware" or "it's a hardware defect, send your device to Sony for warranty if it's under warranty".
Given that the motherboard appears functional and that touches on the touchscreen presumably get registered somehow, because why else would I be able to launch the dialer app and hear the sound coming from when a dialer button is pressed since there's no SIM card inserted so it can't be the SIM PIN prompt, I'd love to get this fixed but I'm a bit puzzled as to where and how to even start debugging this. Currently I've ordered an MHL cable and also a USB OTG adapter, hoping to plug the phablet into my television and that way hopefully be able to see the Android screen and navigate to Settings, set up a WiFi network and then try a firmware upgrade, but assuming this is not the adaptive backlight issue some people on XDA were talking about years ago...I don't know what to do. Help?