Issue number 1 - There is no supplied USB cable provided, only a type C to a type C cable for charging. Therefore you are unable to connect it to a computer.
I of course have a spare Type C to USB cable as my other phone (Huawei Mate 20X) came with one. Here is where the problem starts.
When connecting my phone to my computer, I keep getting the following notification:
'' USB device auto-detection stopped. USB device auto-detection has stopped because of a malfunction detected in the USB port. To connect the devices, ensure the port is completely dry or the USB device is not damaged, and tap here.
This is the first problem. Unable to connect to a computer.
Issue number 2:
I am unable to update to the latest software. I've tried wi-fi as per usual and even mobile data and for the past 3 days it says downloading.......
The update is just over 300mb and should not take 3+ days to finish. I've cancelled it and tried again several times, it never starts...
even after stopping the update, clearing cache/data from settings and restarting. Same issue. Xperia system update downloading for many days and not even started.
The phone is brand new, 2 days old, purchased from o2 and has never been in contact with any water yet I am having the above issues.
Any ideas or return it???
Issue 1 - Intended, it's a usb C to USB C cable for use with the stock PD charger. As for not being able to connect it to the PC, try using another cable. If you get the same problem, could be an issue with the phone.
Issue 2: Try updating using Xperia companion (you need to connect your phone to the PC for this)
I have usb 2.0 to usb-c cable from my previous xperia and can connect the phone try to buy such a cable.
Yeah as above, it's your cable thats the issue, and as for the update issue, go to the Sony Xperia 1 support/update page, enter your IMEI number, and if it says, the update isn't needed, then that's the way it is.
I've seen o2 pull an update before, due to their tinkering, it shows up, but you can't download it, as it's problematic.
It'll come round again, soon enough.
The latest so far on o2 is software version 55.0.A.2.205
Related
Hi.
I have an Xperia X10 that I gave to my husband. He's good with computers etc.. and he went ahead and unlocked and rooted this phone. It's working awesome - EXCEPT - when you plug it into the computer via USB the computer will NOT recognize it. It says exactly, " "USB Device Not Recognized
One of the USB devices attached to this computer has malfunctions, and Windows does not recognize it. For assistance in solving this problem, click this message"".
Here is a bit of background info:
Before my husband rooted the phone etc. the micro usb port on the phone wasn't working properly - it was loose and you would have to really wiggle it, bend it etc.. to make the debug engage. He did get it to flash/root/unlock/install custom rom successfully ( he installed doomkernel 2.6.29-modFXP-DooMKernel-v06) all while the phones usb wasn't working ideally. At this point he was trying out some settings and branded it as a X10i Generic. (This phone WAS a Rogers phone and we are in Canada). He then wanted to change the branding since x10i wasn't working too great. At this point the USB port on the phone wouldn't engage into debug or charge anymore so we took it to a repair place and they soldered the usb port back - they told us this was common (them coming loose). After they soldered it they said it wouldn't go into debug and that it was because (probably) of the firmware my husband put on but didn't really know.
From that day on this phone has never connected to the computer successfully - the computer won't even recognize it as a memory card - as soon as you plug it in it tries to install drivers and then the computer says exactly this::
"USB Device Not Recognized
One of the USB devices attached to this computer has malfunctions, and Windows does not recognize it. For assistance in solving this problem, click this message"
Our computer is running Windows 7 (64bit) - and the phone use to work fine.
We have tried using SDK tool, installing drivers manually when the phone is plugged in, but the computer will just say that it is already up to date, and it names the phone ' UNKNOWN DEVICE" and has the exclamation box next to it indicating it's malfunctioned. Sony software (PC Comp. etc) also will not detect the phone.
Have been trying to get this working for about 2 months now. 2 months of reading, google searches, more reading, trying idea after idea, and it doesn't work.
Has this happened to anyone else? Can someone help out here? Is this a firmware/software problem (maybe because it's been branded as a x10i)? Or could this all be a matter of the USB port being improperly fixed?
Facing same USB malfunctioned issue
I am facing the same issue since quite long since i have rooted my Samsung Galaxy 2 SGH T-989. My phone gets connected properly but when i try to transfer any of the files from computer to my phone. It gets disconnected automatically after copying the stuff till 5% to 10% and shows ''USB device has malfunctioned".
I am also trying to search and rectify this issue, but till now i have found nothing. Please let me know if you come across of kind of solution for it.
Im sometimes facing the that unrecognized USB but, everthing working.
Sent from my X10 using xda app-developers app
I faced the exact same problem with my x10 mini. It wouldn't charge properly nor connect to my PC. I would have to wiggle the micro USB port and cable to get it working, which actually got me wondering if the problem was really the USB port. After I've bought a male-male USB to micro USB cable everything worked fine. Same thing happened with a brand new x10. I tried to use the USB cable I bought instead of the original one which came with the phone and you wouldn't guess, everything works fine.
So try to connect it with another USB - micro USB cable.
CCVader13 said:
I faced the exact same problem with my x10 mini. It wouldn't charge properly nor connect to my PC. I would have to wiggle the micro USB port and cable to get it working, which actually got me wondering if the problem was really the USB port. After I've bought a male-male USB to micro USB cable everything worked fine. Same thing happened with a brand new x10. I tried to use the USB cable I bought instead of the original one which came with the phone and you wouldn't guess, everything works fine.
So try to connect it with another USB - micro USB cable.
Click to expand...
Click to collapse
We have already tried connecting it to all of the (10) usb ports on our computer and we have tried NUMEROUS cables ( between my husband and I we have probably 8 cables, and have tired them all)
Hi, my phone just charges when I connect to any PC, it doesn't detect it on the system and even on the phone. I tried to check and uncheck the usb debugging and the logo came back on the phone (but still nothing in the PC). And now whenever i plug it in the usb debug mode comes and when I try to use mass storage option it allows but PC dosnt respond in a matter of seconds it goes away. My friend had flashed my phone with the stock rom 4.2.1 from XDA itself last year sometime in november and after that it has been great. I believed it was a cable fault so I showed it to a repair shop where the guys checkd with their PC and a new cable and none of their PCs detected it, even the OTG cable they tried wasn't detected on the phone. They say its an error in the Jack which can be repaired in a couple of hours for Rs 250. I have no problem in doing that but I don't know if its a jack error or something inside my phone (some sort of setting) causing it. Please help
Hello all,
Honor 7,
PLK-UL00
B341 and EMUI 4.0
Android 6.0
Im unable to use my phone as USB Mass storage device. When i connect my phone to PC sometimes im getting as USB device not recognized and sometimes im not. I tried different PCs and different cables. ITs ONLY CHARGING
tried cleaning the micro usb port, uninstalling and reinstalling drivers in Pcs but it didnt work.
I switched off my phone, removed mem card, reinserted it, swithced it on again, connected my phone to PC(in sleep mode)
phone is detected as storage device and got notification in notification panel to select as charge only/files mode/ photos mode.
After ejecting and removing cable again back to issue. No detection. OTG also not detected. No Data transfers are being made but its only charging( even through Car USB port)
Anybody facing USB not recognised problem ? i hope its software related.
could anyone let me know of solution.
Thanks.
I am also facing the same issue
I thought I was alone in this issue.
Basically, my problem is, the wall charging and USB connect are reversed. i.e., I connect my wall charger, its showing as USB mode and when I connect the cable to a PC, its showing as AC Charging. I tested with Ampere app and when I connect to AC Charger, it is drawing only around 300mA(like it would do if connected to USB) and its drawing around 1.5A(like it would do when connected to wall charger) when connected to USB PC.
I have been having this issue for quite sometime and recently, I had upgraded to Marshmallow through OTA upgrade. I thought atleast this upgrade would fix this issue but I am still facing the same issue. I even contacted the customer care and nothing useful advice other than restoring to factory settings was suggested(which I tried and didn't work).
I guess it should be some software issue but don't know what it is or how to fix it. Any inputs would be welcome.
Hello all,
I'm having a strange issue with my unlocked US998 LG V30 running rooted US998 firmware. I have a desktop PC with a Gigabyte Designare Z170 Motherboard Running Windows 10. This motherboard has USB-C 3.1 ports on it and I would like to use them to charge/transfer files to and from my phone. So I'm using a USB C to C cable and when I plug it In everything works perfect, my phone will fast charge, I have MTP access, and USB debugging all work.
However, I'm noticing some odd behaviors. If I set my phone down and allow it to fall asleep, the screen will turn off and almost immediately the usb connection to the PC will drop. This connection drop kills everything even fast charging and has the fun added side effect of waking the phone up. With the phone awake a short instant after the usb connection dropped, I can see the animation near the USB plug indicating that the usb cable has been inserted and fast charging resumes (but the USB data connection takes another second or two to re-establish).
The USB data connection re-establishes just in time for the screen to turn off again and restart the cycle over, causing the USB to disconnect screen to wake etc...
Things I've tried and learned:
This doesn't happen with a USB 3.0 (C to A cable) or USB 2.0 (C to A cable) on my same desktop
USB 3.0 and USB 2.0 don't support fast charging which makes me suspect fast-charge may be playing a role in this problem somehow.
Using the phone and keeping it awake will keep the USB connection working perfectly
Enabling stay-awake setting in developer options is a viable workaround for now.
My PC's relevant drivers are up to date (Chipset Drivers, Thunderbolt Drivers, USB 3.1 Drivers) and the problem persists whether i have LG's drivers installed or not.
As my phone nears 100% and fast-charging is no longer in use the problem goes away completely. (Furthering my suspicion of fast charging playing a role in the problem)
I took a logcat (attached below) as the phone initiated sleep up to the point where USB gets disconnected and noticed the following two lines:
Code:
09-17 19:08:41.809 856 856 D [email protected]: Writing LCD OFF to /proc/lge_power/charger/restricted_charging
09-17 19:08:41.811 1353 1571 D PowerManagerServiceEx: setRestrictedCharging Mode : LCD OFF
If any one has any insight it would be greatly appreciated. This certainly isn't a deal breaker with this phone but I do plan to develop with this phone plugged in a lot; also unsolved mysteries like this bug me.
Problem solved.
I'm reporting back for any one that may have a similar issue in the future. I have solved my problem with the phone connected to my Desktop via USB C to USB C cable. Originally, at the time of writing this question, the problem was that the USB connection would disconnect when the phone sleeps and then reconnect causing the phone to wakeup from sleep. This was eventually made worse when I installed some custom ROMS like dotOS for example. After installing dotOS the USB C to USB C cable was completely unusable. Upon connection it would promptly disconnect and reconnect in a cycle until it was unplugged, rendering it useless for charging or file transfer.
TL/DR, the broken version of the thunderbolt 3 firmware on my motherboard was the cause of the issue. Searching for and updating the firmware (not driver update) for thunderbolt 3 solved my issue.
I have now found a solution to both issues! :victory:
The cause:
My motherboard supports Thunderbolt 3 over USB C. This would normally be a nice feature, as it would allow me to turbo charge my phone while transferring files etc... However, unknown to me at the time, the version of the thunderbolt 3 firmware (on the chip on my motherboard) was outdated. This is deeper than a driver issue, and Gigabyte (my motherboard manufacturer) doesn't advertise well that there are newer firmware versions available for this motherboard.
The solution:
My solution to the problem was easy after discovering that Gigabyte was holding out on me. For Gigabyte boards on the overview page of my particular motherboard there is a marketing section talking about thunderbolt 3 and how the motherboard supports it. What caught my eye was the phrasing "To upgrade your motherboard to Thunderbolt 3: Click Here". I thought this was odd as I assumed my board supported it out of the box. Clicking it takes you to a somewhat hidden page that has downloads for firmware updates for the Thunderbolt 3 Chips. After downloading and running them and following the instructions all my USB issues with my phone have gone away! :good:
So the the broken version of the thunderbolt 3 firmware on my motherboard must have been failing to initialize the device connection in someway, causing it to misbehave.
Sorry, I realize this post isn't related to any particular phone and this post would probably best be posted on some forum related to my motherboard, but my original question assumed it was just a problem with the phone. Any one with a thunderbolt 3 port with problems similar to those described above, you might want to look into a firmware update!
I have tried repeatedly to connect my phone to my PC (Windows 11) without any luck. Normally I would expect that just connecting the USB cable would be enough but no (I have 2 identical phones). I can connect through bluetooth and transfer files without issue. I have installed this driver as I thought being a new phone it may need a new driver still no luck. I tested the cable on my old LG phone and I can connect and transfer, I also tested the cable that came with the phone. The phone is the Chinese model with that MIUI. The phone does nothing except recharge when connected and it does not appear in windows. I have enabled USB debugging. Anyone have any idea what the problem is?
After repeating the whole exercise it appears I may have had a faulty USB A to USB C converter connected to my PC (newish case). Works sometimes, sometimes not. Using a USB A at the back of the PC now faithfully connects and solves the problem.