Nexus 9 - cant sign in after factory reset - Nexus 9 Q&A, Help & Troubleshooting

Hey guys.
I own a N9, which I lent to a friend for a while. He logged in and used it as if it was his own for a while. He returned it to me on monday, and with him in tow, we tried to restore to factory settings - he mentioned that it was running a bit slow, which I though was just it being older now.
When we tried to factory restore from the OS, it just hung, and never actually reset (tried 3 times).
I then booted from recovery, and chose factory reset from there. Done.
However, when it finally booted into the OS, the set up wizard wanted the previous account, fine, no issues. we put 1 account and its password in, only to be presented with a 24 hour lockout (due to password change) - but we didnt change a password.... We left it for a couple of days (both busy) and we just tried it again, still saying 24 hour lockout.
What can we do now? I understand this being there as a deterrent from theft, but I am the actual rightful owner!

This is called an "FRP lock" that is on a majority a android device that is similar to that of an icloud. Good news, there is definitely a way to bypass it. Bad news, might be a pain in a**. So lets I guess start with getting some system information like, what version is it running? Can you boot into recovery fine? Can you access the accessibility setting somehow on the main welcoming screen?

Related

[Q] [ZTE-Nubia Z5S] Unfortunately, System UI has stopped.

I bought the Nubia Z5s a year ago when I was living in China for half a year. the phone worked fin for me until about last march. At that point the screen simply stopped working. I disregarded the phone for a while and started using my old HTC One X again.
About a month ago I ordered a new screen for the phone from china, and installed it. All went well, the phone turn on again nog problem. I turned the phone on for the first time last Sunday afternoon. Put the SIM card in on Monday morning at around 8 AM before I left for work (I did use the WiFi on Sunday to download apps and such).
At exactly the moment I turned on my SIM (phone and data) the phone gave an error message: "Unfortunately, SystemUI has stopped". It gives me the options OK and Report, but both options do not end the endless appearance of the message. After a few reboots, and switching back to Airplane mode I got the phone to work again. I then searched the internet, and it told me to delete my Cache Partition. Now I use Stock Mod (with google services) so I have no idea how to use CWM nor do I know how to boot this phone into recovery mode (tried a few combinations). So I just went into the Settings>Apps menu and started clearing specific app caches. That seemed to work, did not get the error again.
The next day, again around 8 AM the same thing happened. This time the message was more persistent, harder to get rid of. Took me a dozen reboots and connection top my laptop to clear the message. Wednesday, same thing happened, again around 8 AM. Tried updating to latest version of the software, worked for a day.
Yesterday (Thursday) again around 8 AM same message. This time it would not go away. tried for over 3 hours. Reboots, connecting to PC, the whole works. So I tried a factory reset (did not erase data) worked, again for a day. 8 AM this morgning (Friday). same error message. Not been able to get rid of it yet. So I am guessing there is some corrupt app or service running every day around 8 AM (not a big believer in coincidence ). Is there any way to find out what process is causing this error? Or does anybody know something else I can try?
EDIT: I am able to preform some actions on the phone between the OK clicking (about a tap/swipe per time)
Tried resetting phone with erasing phone data this time. Still didn't work. Now trying reset without installing Google Services Framework. Am trying to determine if the phone has a problem with my service provider.

Error, Unfortunately touchwiz home has stopped.

So after messing with this phone for the last few day I decided to do a full reset and wipe everything clean. I did so and after going through the set up process I couldn't get to the home screen. I just kept getting the error that touchwiz stopped. Luckily the restore loaded nova so I could get to the home screen to try and figure this out.
I tried everything from clearing data from the apps menu to booting into recovery and clearing cache. I Googled the error and found nothing I hadn't tried. I then did another master reset and it still won't load to touchwiz home.
Not sure what to do other than exchange the phone. Anyone have any idea?
verks said:
So after messing with this phone for the last few day I decided to do a full reset and wipe everything clean. I did so and after going through the set up process I couldn't get to the home screen. I just kept getting the error that touchwiz stopped. Luckily the restore loaded nova so I could get to the home screen to try and figure this out.
I tried everything from clearing data from the apps menu to booting into recovery and clearing cache. I Googled the error and found nothing I hadn't tried. I then did another master reset and it still won't load to touchwiz home.
Not sure what to do other than exchange the phone. Anyone have any idea?
Click to expand...
Click to collapse
Hey there,
I'm having the exact same issue and am BEYOND frustrated because usually I can find an answer on Google but it seems like no one seems to know what causes this, but many people have the problem. Did you happen to find a solution?
Brand new S6 Edge. Out of the box.
I've got this issue too.
Here's the steps I took.
No mobile connection as waiting for carrier to transfer account to new sim.
Connected to wifi.
Touched my S4 to the back to transfer accounts. Entered Samsung account details, requested restore.
Restore completes.
Set up finger print password.
Touchwiz has stopped error. Click OK. It repeats. again, and again.....
Power off, power on. Still get the touchwiz error.
Great out of the box experience. This is not good at all.
I don't know about the warranty in your country.
My advice is just reinstall the stock rom. It will clean all the problems.
My compromise so far...
The only way I've been able to use my phone so far in the last 12 hours since taking it out of the box is to set it up in "Easy Mode", which for a seasoned android user is not fun, but makes the phone usable. If not for that, I'm having the exact same problem with the error message and not being able to even get to my home page. Since turning my phone on I haven't seen my pages in standard mode yet. Hopefully I'll be able to contact someone today about this since I got the phone set up pretty late last night before noticing the error.

Device Secuirty: Unauthorised actions

Hi there fellow S6 edge owners.
my version of Samsung S6 Edge is Hong Kong's G9250, only got this phone two days, ago, I used to have an HTC One m7 and always rooted with custom roms, but seems like Samsung has done a great job this time, I am going to stick with stock rom for now.
Strange things happened to me after I purchase from the store and with the helpful staff from the samsung store helping me setting up this beauty. Not long later after I walk out of the store the Following message from Security Log pops up: "Unauthorised actions have been detected. Restart your device to undo any unauthorised changes"
So I restart my phone, thinking it's no biggie, but the message would reoccur any time in between 30 to 2 hours, or when I am updating and installing apps as a new phone. I didn't transfer any old contents, nor having install any apk manually. The rom is stock as it can be.
So I factory reset it, and the same message would keep popping up, I scan my phone using the security app and no threats were found, but I had to restart my phone to make the notifications goes away, I start to suspect there might be something wrong with the rom itself or the kernel, so I decide to Factory reset it in under 6 hours of purchase, after booting on and signing in, the message would come up again!!
So I took it to the store, and asked them have they seen this? One of the manager said you need to cleared the app preferences and clear the credentials. I also updated the security policy myself. but still no luck. So they gave me a new one, with in 20 minutes of setting up, the message "Unauthorised actions have been detected. Restart your device to undo any unauthorised changes" Comes up again.
I am just wondering if any other is experiencing any similar issues? This is getting annoying.
same issue
Im having the same issue with Australian stock.
I too am having the same issue on Australian stock. :/
I'm having the exact same issue with Hong Kong stock. Tried everything from reinstalling to clearing the app preferences.
Has anyone found a solution to this annoyance? I don't like these notifications popping up every 5 minutes!!
If youre rooted, Use TitaniumBackup and freeze "SecurityLogAgent"
it'll get rid of those popups
Sent from my SM-G925V using XDA Premium 4 mobile app
Same problem
Norwegian Phone. Same problem. Notification every 5 min or so.
Ekjord said:
Norwegian Phone. Same problem. Notification every 5 min or so.
Click to expand...
Click to collapse
same problem here as well
So, I was faced with the same problem as you all above. I did a bit of research and speculate (I'm still not 100% on this) that this security bug is linked with the keyboard Samsung has preinstalled on the device. Try disabling it, using another keyboard, or just disconnecting it from any network it may use (mainly to update your dictionary regularly.)
What I did exactly:
-Reboot phone into recovery, wipe cache partition, factory reset.
-Start up phone, security threat came after a few minutes, before anything was installed.
-Restarted phone through security to reset kernel
-On startup, disabled keyboard and enabled swiftkey. Scanned, result: secure.
-Enabled keyboard, but disabled all features. No problems. Scanned, result: secure.
-Enabled features one by one, no problems yet. No problems. Scanned, result: secure.
-Reset keyboard settings. Scanned, result: secure. After a few minutes, security was triggered.
As I said, this may or may not be related, but this is the first time I've been seeing my phone as secured since I bought it.
I read somewhere that the problem is known.. and should be fixed in an update...if you are rooted you know what you have to do
Had the very same problem which disappeared with the update to 5.1.1. Have a couple of colleagues who suffered as well as the update cleared it up. Unfortunately from what I've read 5.1.1 kills the prospect of rooting without triggering Knox... Should have done more research before rushing to update...
Cloudyherb said:
Hi there fellow S6 edge owners.
my version of Samsung S6 Edge is Hong Kong's G9250, only got this phone two days, ago, I used to have an HTC One m7 and always rooted with custom roms, but seems like Samsung has done a great job this time, I am going to stick with stock rom for now.
Strange things happened to me after I purchase from the store and with the helpful staff from the samsung store helping me setting up this beauty. Not long later after I walk out of the store the Following message from Security Log pops up: "Unauthorised actions have been detected. Restart your device to undo any unauthorised changes"
So I restart my phone, thinking it's no biggie, but the message would reoccur any time in between 30 to 2 hours, or when I am updating and installing apps as a new phone. I didn't transfer any old contents, nor having install any apk manually. The rom is stock as it can be.
So I factory reset it, and the same message would keep popping up, I scan my phone using the security app and no threats were found, but I had to restart my phone to make the notifications goes away, I start to suspect there might be something wrong with the rom itself or the kernel, so I decide to Factory reset it in under 6 hours of purchase, after booting on and signing in, the message would come up again!!
So I took it to the store, and asked them have they seen this? One of the manager said you need to cleared the app preferences and clear the credentials. I also updated the security policy myself. but still no luck. So they gave me a new one, with in 20 minutes of setting up, the message "Unauthorised actions have been detected. Restart your device to undo any unauthorised changes" Comes up again.
I am just wondering if any other is experiencing any similar issues? This is getting annoying.
Click to expand...
Click to collapse
I am in ontario and i had the edge from a month ago and unfortunately broke it but got a new one last night in the mail and now this issue is happening to me. My first edge ive had for a month has never given me this warning before super annoying and im not reseting a bunch of ****. Was hoping thered be a disable option for the security grrr... i guess hope an update fixes this.

[Q] Stuck after Factory Reset - Email Authentication (Galaxy Core Prime)

Hello guys!
I work at a smartphone repair shop fixing phones both hardware and software issues. A customer came in yesterday, they just bought a Galaxy Core Prime from T-Mobile (SM-G360T). The same day she was partying, setup a password to unlock the screen and couldn't remember it the next day.
I told her I could remove the password however she would lose pics & docs since we had to do a factory reset.
A few hours later she came back in and showed me this weird loop the phone is going thru. It asks to setup a Wi-Fi and enter her gmail account. Upon entering the gmail account it goes back to same screen to accept terms, enter Wi-Fi, etc.
I concluded this is the copy of Apple's iCloud lock, obviously, albeit it seems filled with bugs. If that is the case then what is the website I can go to remove the lock - same thing as going into iCloud.com and removing "Find my iPhone" - that would remove the lock for android? Does google even allow removing of this feature online?
I have checked email/pass the information is legit, all the email notifications are there.
My other alternative is download a different ROM (since I can't find the T-Mobile one, seems it just came out - SM-G360T) and try restoring via ODIN, however, I'm not sure it will work since I've done a factory reset, thus removing USB Debugging.
Help me out if possible guys, thanks in advance!
deathcorps said:
Hello guys!
I work at a smartphone repair shop fixing phones both hardware and software issues. A customer came in yesterday, they just bought a Galaxy Core Prime from T-Mobile (SM-G360T). The same day she was partying, setup a password to unlock the screen and couldn't remember it the next day.
I told her I could remove the password however she would lose pics & docs since we had to do a factory reset.
A few hours later she came back in and showed me this weird loop the phone is going thru. It asks to setup a Wi-Fi and enter her gmail account. Upon entering the gmail account it goes back to same screen to accept terms, enter Wi-Fi, etc.
I concluded this is the copy of Apple's iCloud lock, obviously, albeit it seems filled with bugs. If that is the case then what is the website I can go to remove the lock - same thing as going into iCloud.com and removing "Find my iPhone" - that would remove the lock for android? Does google even allow removing of this feature online?
I have checked email/pass the information is legit, all the email notifications are there.
My other alternative is download a different ROM (since I can't find the T-Mobile one, seems it just came out - SM-G360T) and try restoring via ODIN, however, I'm not sure it will work since I've done a factory reset, thus removing USB Debugging.
Help me out if possible guys, thanks in advance!
Click to expand...
Click to collapse
If it was her Google password that was reset, you must wait 72 hours before factory resetting after changing the Google password. That's what this sounds like. Try entering the old password or wait 72 hours.
Evolution_Tech said:
If it was her Google password that was reset, you must wait 72 hours before factory resetting after changing the Google password. That's what this sounds like. Try entering the old password or wait 72 hours.
Click to expand...
Click to collapse
The password was never reset though, she had the same password before even purchasing the phone. Does that 72 hr thing still apply? I'm just confused as to why there's no place to deactivate this like in iCloud's "Find my iPhone". I can access the account, have searched all settings, I even get the notification email when I login from the phone itself, but it just goes back to terms, wi-fi, enter email, repeat. LOL
I'm guessing the T-Mobile variant is brand-new as well (SM-G360T) since I can find many other ROMs but none for the G360T.
Oh well I'll wait til the 72hr period or ROM shows up, thanks for the help :good:
Hi I hv a similar problem I forgot my pin on my galazy core prime so I did a hard reset. Then on log in I couldn't remebber my google password so I changed it via laptop. But it wont let me log in still. I can access google account on laptop etc what is going on please help
I need help I have factory reset my Samsung galaxy core prime and I keep going to put my Google account in but nothing it keeps going back saying please enter a email that was recently linked which I keep doing and nothing it's just keeps going back can u please help
Galaxy Core Prime Looping Hell
The phones keep looping back to the login screen beacuse of a security feature put in place by samsung. We must contact them directly and submit proof of ownership ( proof of activation or copy of receipt) in order for them to disable this security feature. The number to call is 800-726-7864.
you can remove that device from this account.
deathcorps said:
Hello guys!
I work at a smartphone repair shop fixing phones both hardware and software issues. A customer came in yesterday, they just bought a Galaxy Core Prime from T-Mobile (SM-G360T). The same day she was partying, setup a password to unlock the screen and couldn't remember it the next day.
I told her I could remove the password however she would lose pics & docs since we had to do a factory reset.
A few hours later she came back in and showed me this weird loop the phone is going thru. It asks to setup a Wi-Fi and enter her gmail account. Upon entering the gmail account it goes back to same screen to accept terms, enter Wi-Fi, etc.
I concluded this is the copy of Apple's iCloud lock, obviously, albeit it seems filled with bugs. If that is the case then what is the website I can go to remove the lock - same thing as going into iCloud.com and removing "Find my iPhone" - that would remove the lock for android? Does google even allow removing of this feature online?
I have checked email/pass the information is legit, all the email notifications are there.
My other alternative is download a different ROM (since I can't find the T-Mobile one, seems it just came out - SM-G360T) and try restoring via ODIN, however, I'm not sure it will work since I've done a factory reset, thus removing USB Debugging.
Help me out if possible guys, thanks in advance!
Click to expand...
Click to collapse
go to accounts.google.com

Recovering Data from an HTC One M7

I upgraded my phone about a year and a half ago and have had my HTC One sitting around for a while. I remembered that I had a bunch of photos that I never took off and turned on the phone the other day. Unfortunately, I forgot the swipe password and had to factory reset the device to get into it (if you enter the password incorrect 10 times it wipes the data anyway and I tried logging in with my Google account - my credentials are correct as I can login to my Google account just fine, but the phone says it's not).
I tried using a few different data recovery programs but none seem to find anything that I had on the device prior to the reset. Has anyone ever been able to recover data after a factory reset, and if so, what program did you use? I've tried four different programs on my PC (I also have a Mac) as well as a few of the downloadable Android programs, but so far, absolutely nothing. I'm thinking that my photos are unrecoverable, but if anyone has had any success or other ideas, I am definitely open to them.
Thanks for your assistance!

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