Stratos stopped to sync with Amazfit app - Amazfit

Hi, I own this watch for 2 weeks now and everything was working fine until the day before yesterday, I opened Amazfit app w/o Internet connection (was not aware at the time, automatic task) so I was kicked out from app and been asked to relogin, cool I did so and then my data been wiped: no steps, no sleep, no HR, weight was all that left (and the only thing that is still working).
So I tried to reboot both watch and phone (Xiaomi Mi6), no luck, also tried to let it be and see the other day, no luck, now it is 3rd day when I am keep seeing no data is going through.
I tried to force manual sync on the watch in Settings that went just fine with successful message after 100%, in the end I unpaired watch (factory reset), still no luck.
Someone told me me to try N&F app and it does read all the data, so how come official app does not, any ideas?
BTW: from time to time Amazfit app shows me that there is not connected devices and when I go to my profile under Amazfit Stratos it shows "Not activated". I activate it every time it says not activated, but it changes nothing about data.

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Hello bro, got same problem, Amazfit app stopped syncing activities for few days now. However it's syncings steps properly. Can't work it out, hope someone will help us.

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hello, sometimes this happens when there are problems with servers from Xiaomi. That is why there are problems with synchronization and downloading weather data. Usually it lasts from several hours to several days, it is not a continuous problem, There are also problems logging in to the Xiaomi account. I recommend patience and wait a few days.
Wysłane z mojego MI 8 Explorer Edition przy użyciu Tapatalka

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I hope so, but when servers are down or something is wrong with them it should not work for everyone and not just one person I believe.
I am worried because I have been using huami bands for years now and nothing like this has happened in the past (in MiFit app).

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It's been a week now, is official app really that bad? On day 1, 2 and 3 I was able to force sync watch from it's settings (of course I was getting nothing in app anyway), then I could not even manually sync it to amazfit servers.
All this time I'm also using Notify & Fitness for Amazfit to store my data (which works fine)..

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Same here... when synchronization works, then Strava upload doesnt work. Now Strava work, but synchro with app doesnt. xD
Waiting for Xiaomi respond.

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Hi, same problem for me on iOS 13.2 with the last amazfit app 3.4.5
all my sleep, step, heart are synchronized, but all my sport activities won't be synchronized.
i just create a ticket to support.
when i try to force "sync data" on different wireless network, i still have "error, verify your network"
after delete/resintall app on my iphone, i loose all my sport activities on iphone, but, i still have it on my watch. (i just backup my watch!)

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[email protected] said:
Hi, same problem for me on iOS 13.2 with the last amazfit app 3.4.5
all my sleep, step, heart are synchronized, but all my sport activities won't be synchronized.
i just create a ticket to support.
when i try to force "sync data" on different wireless network, i still have "error, verify your network"
after delete/resintall app on my iphone, i loose all my sport activities on iphone, but, i still have it on my watch. (i just backup my watch!)
Click to expand...
Click to collapse
Same issue for me, on 25th October all activity information on the Amazfit App has stopped being shown. A few days later the same is also true with the step graphics information. I'm running iOS 13.2.2 and the Amazfit App 3.4.5. What is weird is that the information is being sent to Strava and also being held by Apple Health. Just nothing is being shown on the Amazfit iOS App. Sleep, heart rate are all working OK, it is just that I have not record of steps taken over the day when you click on the Walking Man icon (which takes you to the Steps screen) or any activities logged such as running or walking. Up until now I have been very impressed with the Stratos watch and the APP. Does anyone have a recommended fix yet? Watch has the latest firmware installed. Thx

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Same issue for me.....

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JoeW99 said:
Same issue for me, on 25th October all activity information on the Amazfit App has stopped being shown. A few days later the same is also true with the step graphics information. I'm running iOS 13.2.2 and the Amazfit App 3.4.5. What is weird is that the information is being sent to Strava and also being held by Apple Health. Just nothing is being shown on the Amazfit iOS App. Sleep, heart rate are all working OK, it is just that I have not record of steps taken over the day when you click on the Walking Man icon (which takes you to the Steps screen) or any activities logged such as running or walking. Up until now I have been very impressed with the Stratos watch and the APP. Does anyone have a recommended fix yet? Watch has the latest firmware installed. Thx
Click to expand...
Click to collapse
Hi,
in fact, i resolve my problem alone (thanks amazfit support :mad : )
Before all, i backup all my watch (with AmazeBKP_v1.2)
IMPORTANT, put the watch in airplane if you don't want loosing all your sport activity into the watch.
i'll explain what i do:
1. put the watch in airplane
2. try to see if the watch is connected to amazfit app, normally no, because it is in airplane.
3. if you don"t see the watch, go to amazfit app, and remove the watch from your account.
4. log off from amazfit app
5. Remove the app
6. reinstall the app !
7. logon with your account
8. add the watch ! ... now, for adding a watch to amazfit you need a QR Code... but, if you want a QR Code, you need to reset your watch ! nooooooooooooooooo !!!!!
open a cmd, go in a folder where there are adb (personnally i use adb from amazeBKP), and type: adb shell am start -n com.huami.watch.setupwizard/.InitPairQRActivity
9. the watch QR code appear, you can add it in your amazfit account.
10. force synchronize data from the watch (need wifi)
11. wait a few minute
With this step my amazfit app work again, and i retreive my 179 Sport session ! OUF !!!
For your information if you don't put the watch in airplane first, when you will remove the watch from your account, the watch will be reset automatically and you loose all !!!
Regards

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Everything seems to be fixed by Amazfit!!! Activities are now synchronized!!!

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Not for everyone, not for me at least.

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Nitter78 said:
Everything seems to be fixed by Amazfit!!! Activities are now synchronized!!!
Click to expand...
Click to collapse
From today for me, sync working too.

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In my case I cannot sync sport activities without doing a manual upload first. Amazfit app stays at 10% for more than a minute and then the message disappears.
Anyone else had this problem?
BTW, using a Stratos 3 with 4.2.2.1 ROM

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theopulus said:
In my case I cannot sync sport activities without doing a manual upload first. Amazfit app stays at 10% for more than a minute and then the message disappears.
Anyone else had this problem?
BTW, using a Stratos 3 with 4.2.2.1 ROM
Click to expand...
Click to collapse
Yes, same problem here.
Tried for few times to unpair/pair, reinstall app, but last activity is from 17.11, although I have 3 more... reported the issue through the app few times and got back thanks from customer service but nothing else happens.
BTW, how do you upload manually? Thanks.
---------- Post added at 10:15 AM ---------- Previous post was at 10:12 AM ----------
intrak said:
From today for me, sync working too.
Click to expand...
Click to collapse
For how long has been it failing? Almost one week for me, don't know what to do or if it will fix automatically after X days...
Getting annoyed.
Thanks.

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3 weeks for me and still counting... I have this watch for 4 weeks, so it does not work 90% of the time.

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Yesterday after unpair/pair and removing the app worked for a while and workout form yesterday was sync ok, but today again nothing happens...

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Yes only manual sync is working(using WiFi)
Go in sync menu from watch then manual sync.
Only with this I have my workout.
Don't know if the pb is from the watch or app

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winni21 said:
Yes only manual sync is working(using WiFi)
Go in sync menu from watch then manual sync.
Only with this I have my workout.
Don't know if the pb is from the watch or app
Click to expand...
Click to collapse
The bad news is Ultra Mode doesn't have manual sync, so if you use it and there is a workout not syncing, you lose it.

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theopulus said:
The bad news is Ultra Mode doesn't have manual sync, so if you use it and there is a workout not syncing, you lose it.
Click to expand...
Click to collapse
The workout you're doing in ultra mode are not visible in normal mode?