Possible faulty display? - Motorola One Zoom (aka Pro) Questions & Answers

I received this device yesterday and overall I like the phone, however I noticed that the display doesn't look quite right. The only way I can describe it is like a really noisy photo, or when you wipe greasy fingers on your phone's screen and you get that rainbow-ey effect. It's really noticeable on white backgrounds, but you can kinda ignore it when it's black or there's lots of colours. I've also noticed that when the display is dimmed, dark colours that aren't completely black get a sort of reddish tint to them. I'm not sure whether it's an issue with my device or whether it's just the panel Motorola is using for this device, but I don't really want to go through the pain of getting a replacement just to get a device that is exactly the same.
Let me know whether your device is the same, or whether this is just an issue with the phone I received. Thanks.

Wash your hands more often to avoid this issue.
Like question - like answer

From what I see, I have the same problem when it comes to white backgrounds. I just completly ignore it.

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Screen problem: slightly visible moire-effect like pattern

I bought this phone 2 days ago, new, sealed, free from contract, and so far I love everything about it, except for this problem which I have found only today. I guess It was all the first excitement keeping me to notice earlier.
Like the thread's title says, it's like a perfect pattern across the screen, from edge to edge, consisting in perfect parallel 10-degrees-from-horizontal-oblique stripes. They are very very subtle and only visible on light backgrounds and more from looking from the upper part of the screen down.
Do not confuse them with the pixels matrix, whose density, by the way, is great. They are all right, and the effect described above seems to appear on a layer which is on top of those pixels.
To make an almost perfect comparison, this effect looks almost like the striped background from market.android.com (as seen on a computer), but with more subtle greish on white stripes inclined from right to left, and only like 10 degrees oblique from the horizontal. That is what's making me curious, why is that pattern oblique? If it were straight horizontals or verticals I would have confused them with the pixels arrays, and it would have been bearable. But like they are I can't stop but notice this pattern every time and it annoys me a lot! In GMail, Browser etc... all the apps with plain backgrounds...
It wouldn't appear on any close picture I tried to take, and I guess filming for you to see it isn't a good idea either, because you won't notice it. It's only visible with the naked eye, at a distance closer than 30 cm from the screen. It isn't also a problem of my eyes, because my wife is noticing it too.
Thank for any shared thought.
stnel said:
I bought this phone 2 days ago, new, sealed, free from contract, and so far I love everything about it, except for this problem which I have found only today. I guess It was all the first excitement keeping me to notice earlier.
Like the thread's title says, it's like a perfect pattern across the screen, from edge to edge, consisting in perfect parallel 10-degrees-from-horizontal-oblique stripes. They are very very subtle and only visible on light backgrounds and more from looking from the upper part of the screen down.
Do not confuse them with the pixels matrix, whose density, by the way, is great. They are all right, and the effect described above seems to appear on a layer which is on top of those pixels.
To make an almost perfect comparison, this effect looks almost like the striped background from market.android.com (as seen on a computer), but with more subtle greish on white stripes inclined from right to left, and only like 10 degrees oblique from the horizontal. That is what's making me curious, why is that pattern oblique? If it were straight horizontals or verticals I would have confused them with the pixels arrays, and it would have been bearable. But like they are I can't stop but notice this pattern every time and it annoys me a lot! In GMail, Browser etc... all the apps with plain backgrounds...
It wouldn't appear on any close picture I tried to take, and I guess filming for you to see it isn't a good idea either, because you won't notice it. It's only visible with the naked eye, at a distance closer than 30 cm from the screen. It isn't also a problem of my eyes, because my wife is noticing it too.
Thank for any shared thought.
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Much better to send you're mobile to the store were you bought it. because as what i have know the problem is the LCD. that is what they called wire stripe or ribbon.... maybe that is the problem. Try it, there is noting to lose.....
I see that too, only on light (white) backgrounds. I thinks it's normal, you may ask your local Sony Ericsson customer service or a phone shop, but I don't think this is a production fault.
On a dark blackground it is purely invisible.
Try it with and without the Bravia engine enabled.
kirbygonzalo said:
Much better to send you're mobile to the store were you bought it. because as what i have know the problem is the LCD. that is what they called wire stripe or ribbon.... maybe that is the problem. Try it, there is noting to lose.....
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kirbygonzalo, thanks but even googling it I couldn't find anything about wire stripe or ribbon.
sdk16420 said:
I see that too, only on light (white) backgrounds. I thinks it's normal, you may ask your local Sony Ericsson customer service or a phone shop, but I don't think this is a production fault.
On a dark blackground it is purely invisible.
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sdk16420, thanks for sharing this, It is somehow a relief for me to know I'm not alone in this. Yet, I'll wait until next week to see if I can find more explanations, and then maybe I'll return it for a replace. It's especially bad for me, as I waited a lot to receive the silver one (a week or so), and I don't know if I can find another.
LenAsh said:
Try it with and without the Bravia engine enabled.
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It doesn't depend on Bravia Engine, unfortunately. It was also the first thing that came into my mind, tried it several times, even with deactivating and rebooting, but the effect is persistent.
Again, it's only visible on light backgrounds, especially white and large ones (browser, gmail, etc). If you read this, please check yours also find some time to post a reply with the result. I would be very grateful.
Thanks!
I have the blue model but i can barely see that pattern with a screen flashlight (on full white) and i don't find it annoying at all in daily use of the phone.
You can check the screen from a new phone in a shop, to see if it looks like yours ... or you have a eagle eye
PS
check softpedia also
I think I can see what you're talking about on my Red Neo but only if I max the screen brightness and look really closesly (like practically inserting the Neo into my eye). 99.99% of the time I don't notice a thing.
I just followed your description and found the same with my neo, so I think it the LCD design. Not an issue to me indeed.
Does anyone have another phone model (e.g. Samsung, HTC) with a LCD touchscreen? Is it also visible on other phones?
sdk16420 said:
Does anyone have another phone model (e.g. Samsung, HTC) with a LCD touchscreen? Is it also visible on other phones?
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I have a Samsung Galaxy S with SAMOLED, a HTC Desire with S-LCD and an Asus Transformer with IPS LCD, and they all have better screens. The Desire's is the most problem free, whereas the Galaxy S has problems with screen burn-in (or image retention, like some are identifying it, but for me it's still like the old good plasma screen burn-in ), and the Transformer's has light bleeding. But, like I said, when put aside, the Neo's looks the worst.
I don't know if you noticed it already, but it comes with another "feature" that is so annoying: it stays always on auto brightness regardless of the custom level set, maxing that automation on that custom level. It's so annoying, cause it's always too dark for me, and being a "feature" it doesn't have also a switch for that. At least it has for Bravia....
stnel said:
I have a Samsung Galaxy S with SAMOLED, a HTC Desire with S-LCD and an Asus Transformer with IPS LCD, and they all have better screens. The Desire's is the most problem free, whereas the Galaxy S has problems with screen burn-in (or image retention, like some are identifying it, but for me it's still like the old good plasma screen burn-in ), and the Transformer's has light bleeding. But, like I said, when put aside, the Neo's looks the worst.
I don't know if you noticed it already, but it comes with another "feature" that is so annoying: it stays always on auto brightness regardless of the custom level set, maxing that automation on that custom level. It's so annoying, cause it's always too dark for me, and being a "feature" it doesn't have also a switch for that. At least it has for Bravia....
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When I put brightness on 100%, and hold my finger on the light sensor, I don't see the screen getting darker. What does annoy me is that you can't make the brightness less than about 30%. I use widgetsoid for brightness adjustment, and the screen will only become darker than 30% if I hold my finger on top of the sensor. That sucks. I I want to sacve energy, I have to hold my hand there, while using the phone.
I don't see why people need the brightness that high anyways, aside from in some games with small hard to see details I'm perfectly fine with my brightness set at just 30% or even just 20%...heck I can still use the phone when the brightness is completely off though that does get a little hard to see everything.
SCHUMI_4EVER said:
I don't see why people need the brightness that high anyways, aside from in some games with small hard to see details I'm perfectly fine with my brightness set at just 30% or even just 20%...heck I can still use the phone when the brightness is completely off though that does get a little hard to see everything.
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I use it a lot outside, and its sunlight legibility isn't as good as SAMOLEDs or others, but that I knew from reviews before the buy. If it wasn't for the problem in this thread, I wouldn't be so harsh on it.
LE I se new posters here. Do you noticed the problem described in the first post? Does it bother you?

[Q] SGS 2 - low light reveals screen defect?

There are a few threads out there that have touched on this issue but none as far as I can see that deal with it directly.
The problem comes when you display a pure black screen in low light conditions. It shows that the AMOLED screen is actually grey / blotchy / cloudy instead of being pure black. Initially I thought mine had fingerprints or smudge marks on it, until I realised they were behind the screen. I guess I might have got a phone with a screen that was replaced, but the amount of people who have also reported a similar issue leads me to believe that it might be a manufacturing default? The blotches / clouds on the screen dont change, but exhibit a random formation as one would expect from a defect. It is also possible to see a very faint outline of light running along 3 edges of the screen.
Naturally this is a situation that doesnt reveal itself very often. But I as I use my phone a lot at night, especially reading ebooks or watching films, you start to notice it more and more where you have large expanses of empty black screen.
What I would like to know is how many people have got screens that exhibit this behaviour and how many of you have sent them in for service or had them replaced?
Is it a common issue and something that is to be expected from this type of screen?
You can test if yours has this problem using 'Screen Test' (its free) from the market place. It cycles through solid colours and patterns every time you touch the screen.
Just do it in bed with all the lights out P), give your eyes a few seconds to adjust and see what your screen looks like displaying pure black.
I'm very interested in everyone's experiences and any input or information you have.
Thanks everyone in advance!
ps: I came from a ZTE blade (OLED) which has a uniformly dark grey background when displaying pure black. I kinda expect this as it is a budget phone (albeit with a better than budget screen), but I didnt expect the SGS2 to be quite as bad.
Use "screen adjuster" from the market and set contrast to -60
i have never seen this black low light screen defect. but i am asking you people if any of you have noticed that ugly blurry shadows which are perfectly visible with low light, on white backgrounds especially. they look like marks above the actual display and make high quality images look like low resolution.. it is annoying as hell..
I have this. Noticed it one night when my phone was switched off and charging.
Sent from my GT-I9100 using XDA App
I also have this, noticed the first evening i used the phone...you can notice this during the screen wake delay, or when in a call if you cover then uncover the proximity sensor...don't know if it's a defect but sure it bugs me, i know many won't notice it and will say they don't have this...i will add that if u look carefully to the screen dimmed at lowest brightness in a low light (buy not dark) environment, like early morning, you'll see some "interferences" behind the image, also the darker/yellower left half screen is still visible in these conditions
These things shouldn't be there in a 500€ phone
Sent from my GT-I9100 using XDA App
Thanks for the feedback already.
@elmerendeiro: I have also noticed some 'interference' lines on my phone from time to time. I did a bit of research and it seems when your phone's brightness is set around 25 - 30% it picks up interference from either the wifi or 3g radio. Notch the brightness either above or below this level and you wont see it anymore.
I agree with you when you say we shouldn't be having these problems on such an expensive phone.
It bugs me too - if it wasnt for this i'd have to say it would be an amazing phone
Might give the Samsung service center a call and see if its something they're aware of and if they are replacing screens with this problem?

Just got my S3. What are the Main issues i should look out for?

So i just got my S3. Its the 32gb White one :victory:
I'm familiar with most of the 'issues' regarding the S3. Here's what i've checked so far:
1) pink/yellow screen tint - I'm extremely happy that i do not have this issue, my whites are white
2) ink marks on screen - i checked this out. I have about 4 dots, they're all extremely tiny, i actually had to squint to see them so i was quite happy about this
3) Black Crush - Unfortunately i've noticed this issue. I watched the iron man 2 trailer and the "black crush" effect was definitely visible. It also effected a pic i was viewing. I used filter screen and that largely resolves the issue but it says that it can potentially mess up an AMOLED screen
Whats the deal with this issue. I heard supercurio is working on a fix, does that mean its not hardware related? or would it be wise of me to go in and exchange my device?
4) Some people have been having wifi issues. So far it mostly seems okay havent experienced any serious issues yet.
I've browsed the forums and these seem to be the main issues relating to the phones hardware. What other issues or defects should i check for? The place i purchased it from has a 7-day return policy so i want to make sure i have the best possible unit, since this is my phone for the next 2 years
One other thing which isnt really an issue. Amoled screens are boasted to have very dark/true black because the screen tech can turn individual pixels off, why is it that the black on the S3 doesnt seem that deep and it seems as if all the pixels are on? i'm just interested to know why it is like this
mits101 said:
So i just got my S3. Its the 32gb White one :victory:
I'm familiar with most of the 'issues' regarding the S3. Here's what i've checked so far:
1) pink/yellow screen tint - I'm extremely happy that i do not have this issue, my whites are white
2) ink marks on screen - i checked this out. I have about 4 dots, they're all extremely tiny, i actually had to squint to see them so i was quite happy about this
3) Black Crush - Unfortunately i've noticed this issue. I watched the iron man 2 trailer and the "black crush" effect was definitely visible. It also effected a pic i was viewing. I used filter screen and that largely resolves the issue but it says that it can potentially mess up an AMOLED screen
Whats the deal with this issue. I heard supercurio is working on a fix, does that mean its not hardware related? or would it be wise of me to go in and exchange my device?
4) Some people have been having wifi issues. So far it mostly seems okay havent experienced any serious issues yet.
I've browsed the forums and these seem to be the main issues relating to the phones hardware. What other issues or defects should i check for? The place i purchased it from has a 7-day return policy so i want to make sure i have the best possible unit, since this is my phone for the next 2 years
One other thing which isnt really an issue. Amoled screens are boasted to have very dark/true black because the screen tech can turn individual pixels off, why is it that the black on the S3 doesnt seem that deep and it seems as if all the pixels are on? i'm just interested to know why it is like this
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My white is white too but not as white as my laptop monitor. it is not pink or yellow for me but not as white as white should be. I can live with this
black crush is there too i check with gamma pattern test. i can only see till 8. the 7 i can see the number but the border gone. So far not effecting my experience with the phone
also, some ink black mark is noticeable in gray or low gamma setting. i can see about 2 ink without squinting my eyes but if i squint i can see another 3 ink black on my screen. (This one i can live with it too but just wish there is not ink mark for a device this expensive..) - i checked with cousin S3 too, he had one ink mark in a same spot as me but his ink mark is less then me. I don't know if i need to exchange but when i search about this, it seems all samsung S3 has this
no wifi issues
I tried the Flashlight App and white is completely white without the slightest tint so the phone is capable of proper white.
I need one on HSPA+. I can get that through t-mobile right?
launcher redraw
My only gripe with this phone is the touchwiz launcher redraw.. it happens too often for my liking.

Is my Super AMOLED busted or something?

So i've heard that the S-AMOLED and S-AMOLED Plus technology has "Perfect" Blacks! Like the Blacks don't even "Light-up".
Is it true? Or is it just a marketing thing? :/
Try this and tell me what do u have?
Turn off all the lights in the night and then view some BLACK picture. U'll see that the Blacks are kinda "Greyish" :/
And there are some pixels that are perfectly black.. but they're just Random... :/
known "issue" on lowest screen brightness
Ohk.. So its not "Completely Black".
theres also another problem with it aswell... When I view some pitch black picture in a completely dark room. I see some small rectangular shapes that are "Pitch Black" in that Greyish background. I cant snap a picture of that unfortunately but u kinda get the idea. Can someone try this with there own S3 and report me? :/
It'll be quite helpful
Is well known issue.
http://forum.xda-developers.com/showthread.php?t=1703086
Sent from my GT-I9300 using xda app-developers app
Mine does the same thing: darker black splotches when viewing a black picture on the dimmest screen setting in a dark room.
Fortunately I don't often find myself looking at all-black images in the dark. It's hardly a major issue.
this issue is quite common, even on iPads, Motorola etc...apparently it is the adhesive within the layers of the AMOLED that causes an "ink" mark when screen displays black images within a dark environment...nothing is actually wrong with your scren, mine has 2 very small dots...while my other friend has had his replaced because the issue was far more prominant...so there is a possibility of claiming warranty? but this will depend on the country/retailer/etc...but always worth giving it a shot if you cant stand this issue...but yes, earlier batches, the issue was far more obvious...but later ones are better but information from other XDA threads suggest that you WONT find a unit without any marks...period.

[Q] Bluish burn-in on my screen

Hello, I own a i9100 and I have some burn-ins at the top of the screen that replicate some buttons of a browser or something, and some burn-ins at the bottom as well. I have read that leaving overnight an app that's constantly switching colours, with full brightness, could help a bit on that. I also read that leaving a blank screen (white image) on the same conditions (overnight, full brightness) would help as well. My question is, how true these both things are? I don't want to end with a bigger problem than the one I currently have. The burn-ins are most viewable at Blue, Red, and Black screen colors.(like if I put a background with one of those colors on it)
Never had any of these on my S2,but from my experience with the galaxy s plus,these tricks won't work.None will to be honest.It's permanent.This shows how immature amoled technology is.Learn to live with it or replace the screen if that bothers you much.
what a sign you got there...
Lucky you. Mine is not THAT noticeable if you're using it normally, but as soon as you open something with a plain color on it, the burn in shows itself on all its glory. So right now you can't tell if leaving the white image all the night or the thing switching colors will damage my screen more?
mwehehe
Well,back then when I tried every method you described above on my i9001,I didn't noticed any improvement nor any further damage.Even after running those for 10h+.So I assume it's safe.Can't say the same for the S2 though,have no problems with it.

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