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I bought a Samsung Galaxy Tab 10.1 on September 13 in the USA. It is a 32 GB WiFi model. And it was shipped to India and I opened it on the 1st of October.
This is what happens:
I can switch on the device
The Home screen appears.
And without me doing anything or if I try to explore any of the widgets the screen goes off and then comes back again to the Home Screen itself. All within 15 seconds.
And if I try to press the camera option it say "Please turn off USB storage before using the camera function"
I tried to meddle with the settings( all within 15 the seconds as it again shuts off and goes to the start home screen) but to no avail.
But I'm able to shut down the device.
Buddies it is a brand new device , I did not even register myself , no data loaded , nothing at all. I think it is some software glitch.
Since it is an imported piece they say it cannot be serviced in India.
HELP ME
What model have you got?
Two choices with a new electronic device - faulty hardware or faulty/corrupted software install at manufacturing.
If you cannot return it to where you bought it (India>USA must be tricky) you can only eliminate the software possibility by re-installing from scratch...if it works then ok, you're up and running....if it doesn't then it's hardware and you're gonna have to find a way of getting unit repaired/exchanged...sorry can't be more help with instant answer...we can help you on this forum to try a reinstall, no problems
If the unit really is knackered, and you don't get anywhere with local support, you could try what I have tried on occasions with spectacular success...trawl the web, find the name of several top people in the company's head office - by this I mean in Korea for Samsung, draft a message stating faults, what they have not done for you in your home country as regards product support and then emphasise that you believed Samsung to be above this sort of shoddy standard, say how you thought they were a reputable company etc. Don't be rude but sound despairing and disillusioned with the company....."customer service" people could not give a toss in most countries, thay are paid their salaries regardless of whether or not you are happy Make up every email address you can think of for a name and fire the message off to all of them...hopefully you'll get lucky with one of the addy's...you'll be amazed how rattling the cage of somebody really high up in a company can get results
Try going the custom rom way. Try flashing task's rom and see what happens? If it's still a problem, u can be sure it's a hardware problem
Sent from my MB855 using Tapatalk
darktranquility18 said:
Try going the custom rom way. Try flashing task's rom and see what happens? If it's still a problem, u can be sure it's a hardware problem
Sent from my MB855 using Tapatalk
Click to expand...
Click to collapse
Why a custom rom?? First thing to do is just to see if it is software related...there are some people who have problems with custom roms, y'know...just reload stock first to see whether it is hardware or software problem...throwing new things into the mix should come after a correct analysis of initial problem...introducing another variable straight off is not good practice
A few suggestions. First, in screen settings, make sure the display is not set to turn off in 15 seconds. If that's not it, then try to do a factory reset from the settings screen. The only other I can think of is to connect to your wireless and check for updates.
Checked...it's not set at 15 secs
Please use the Q&A Forum for questions Thanks
Moving to Q&A
Did you try the factory reset like rcy1 suggested?
Yes I tried
I just had one other thought... is the power saving enabled?
@ orthochow
Any news?
Hi
I recently bought Amaze. Pretty awesome! I was all happy and clicking lots of pictures and stuff after which I decided to root because of the battery problem. Never mind that all good. But yesterday I randomly opened up the G-Sensor settings in display and I noticed some lag in the movements of those bubbles, I was confused and I knew this isn't how those bubbles move. I downloaded AndroSensor to check if everythings alright. But it wasn't I think there is some problem with my Accelerometer and Gyroscope :l those number besides the Accelerometer and Gyroscope keep on changing even if the phone is kept on the ground without any motion. If someone has experienced this or has a solution to it please help. I really don't want to ruin my experience with this phone.
Sent from my HTC_Amaze_4G using xda premium
Seriously no one? :O
Sent from my HTC_Amaze_4G using xda premium
I would just say get it exchanged man. I haven't had any issues along those lines and rooting shouldn't have any effect on those sensors =/
I also got probably a similar problem with the accelerometer. The phone began rotating the pictures as well as application windows absolutely wrong, unexpectedly and may say randomly.. and it isn't rooted yet..
P.S. I decided to go for the factory reset..
Now re-installing and re-setting all my operational environment
Anyhow the G sensor seems to resume its duly performance.. ))
jauhien said:
I also got probably a similar problem with the accelerometer. The phone began rotating the pictures as well as application windows absolutely wrong, unexpectedly and may say randomly.. and it isn't rooted yet..
P.S. I decided to go for the factory reset..
Now re-installing and re-setting all my operational environment
Anyhow the G sensor seems to resume its duly performance.. ))
Click to expand...
Click to collapse
Try and get AndroSenser from Market and let me know if the accelerometer values keep on changing even if the phone is kept on a surface with no movements.
Sent from my HTC_Amaze_4G using xda premium
Well my Amaze also has a prob with the g-sensor. it doesnt work at all there is no auto rotation , nothing. i have just had the phone for 2 days now. any solutions?
Try removing the battery and let sit for about a half hour. I had the same issue and this worked for me. Good luck.
the-other-gordo said:
Try removing the battery and let sit for about a half hour. I had the same issue and this worked for me. Good luck.
Click to expand...
Click to collapse
didnt work for me what should i do ? my other sensors are also not working
Got the same issue, at this point it doesn't work at all yet if I flash a rom with out a full wipe it'll work again until I restart. That being the case it feels like a driver issue to me... I'm not sure if anyone has a tool that will allow me to flash the proper drivers?
gunjan_25 said:
didnt work for me what should i do ? my other sensors are also not working
Click to expand...
Click to collapse
Call HTC as far as i know the phone hasnt even been out a year yet which means they should all still be under warranty. Htc sent me a new back, a battery and charger for things i made up so i could have back ups should anything go wrong. All sent for free and they dont even ask for the bad parts back. Their customer service is great. Unless you like messing with stuffvif a factory reset dosent fix it. Get a new one. & to the guy with the? About the accelerometer numbers they always dance around a little even when set down flat. As long as the phone rotates correctly and maybe get a game that uses it and az long as everything functions your good dont freak out because the numbers dont hold completely still.
So this is probably the 3rd thread I've made for this device.
After returning my first Z2, I got this one a few (maybe 4 to 5) days ago and now I'm having issues with it. First time, the screen froze at my lock screen pattern entry; no response whatsoever but the LED light was blinking as I had a notification. I had to hold volume up + power button to soft reset. In the same day (today) I've just had to reset it again for the second time but this time, the power button would not wake the screen! No matter what I clicked, it would not work so I had to press volume up + power again till it vibrated 3 times and reset. I'll be going back to return the phone tomorrow and getting my third Z2! Anyone else having issues or anyone have any ideas as to why it's/what is happening?
Thanks in advance for any responses
EDIT: Are there any built in logs I can have a look at or anything of that sort to determine what went wrong?
Devzz said:
So this is probably the 3rd thread I've made for this device.
After returning my first Z2, I got this one a few (maybe 4 to 5) days ago and now I'm having issues with it. First time, the screen froze at my lock screen pattern entry; no response whatsoever but the LED light was blinking as I had a notification. I had to hold volume up + power button to soft reset. In the same day (today) I've just had to reset it again for the second time but this time, the power button would not wake the screen! No matter what I clicked, it would not work so I had to press volume up + power again till it vibrated 3 times and reset. I'll be going back to return the phone tomorrow and getting my third Z2! Anyone else having issues or anyone have any ideas as to why it's/what is happening?
Thanks in advance for any responses
EDIT: Are there any built in logs I can have a look at or anything of that sort to determine what went wrong?
Click to expand...
Click to collapse
Is your phone bone stock at the moment? (locked BL, no root, stock rom, stock kernel)
I had the issue initially - the phone wouldn't wake up a couple of times a day and I'd have to soft reset. But I was rooted with a custom kernel, etc. and learning to use the tools for Sony phones (coming from Samsung phones). But now it's perfectly stable. In my case, I suspect it was a combination of how I was flashing things,etc.
Otherwise, completely stock, i don't recall the phone freezing. Have you done a complete wipe and repair via SUS or PC Companion?
prazvt said:
Is your phone bone stock at the moment? (locked BL, no root, stock rom, stock kernel)
I had the issue initially - the phone wouldn't wake up a couple of times a day and I'd have to soft reset. But I was rooted with a custom kernel, etc. and learning to use the tools for Sony phones (coming from Samsung phones). But now it's perfectly stable. In my case, I suspect it was a combination of how I was flashing things,etc.
Otherwise, completely stock, i don't recall the phone freezing. Have you done a complete wipe and repair via SUS or PC Companion?
Click to expand...
Click to collapse
Hey, yeah the phone is pure stock. I've not messed around with the software nor downloaded anything I shouldn't have. I've not done a complete wipe and repair but I'm thinking about factory resetting. Obviously this is not a hardware issue but I don't want to have to keep resetting my phone twice a day because that is stupid. Hopefully it was a one off and I guess I'm not too bothered but I may go in store tomorrow and just see if they will replace it. Silly reason to do so, I know, but I guess I'm within my rights if the phone isn't working properly. What do you think?
Devzz said:
So this is probably the 3rd thread I've made for this device.
After returning my first Z2, I got this one a few (maybe 4 to 5) days ago and now I'm having issues with it. First time, the screen froze at my lock screen pattern entry; no response whatsoever but the LED light was blinking as I had a notification. I had to hold volume up + power button to soft reset. In the same day (today) I've just had to reset it again for the second time but this time, the power button would not wake the screen! No matter what I clicked, it would not work so I had to press volume up + power again till it vibrated 3 times and reset. I'll be going back to return the phone tomorrow and getting my third Z2! Anyone else having issues or anyone have any ideas as to why it's/what is happening?
Thanks in advance for any responses
EDIT: Are there any built in logs I can have a look at or anything of that sort to determine what went wrong?
Click to expand...
Click to collapse
hi mate , could you please give us your update on this thread ? http://forum.xda-developers.com/showthread.php?t=2757544
Let us know about the batch and what problems you'hv been facing
Thank you
shaf46 said:
hi mate , could you please give us your update on this thread ? http://forum.xda-developers.com/showthread.php?t=2757544
Let us know about the batch and what problems you'hv been facing
Thank you
Click to expand...
Click to collapse
Hey Shaf, thanks for the suggestion. I've just posted there now so you can see all the issues I've had with this particular device so far. What do you think I should do - as in should I go in and see if they will exchange it or should I wait for the .69 firmware to roll out?
Devzz said:
Hey Shaf, thanks for the suggestion. I've just posted there now so you can see all the issues I've had with this particular device so far. What do you think I should do - as in should I go in and see if they will exchange it or should I wait for the .69 firmware to roll out?
Click to expand...
Click to collapse
i would wait for the firmware to come out but if you paid for it and under a warranty then go and change it and look out for the physical issues before receiving another one as one it is software issue its fine but like i say under warranty ? you paid for it ? then change it
shaf46 said:
i would wait for the firmware to come out but if you paid for it and under a warranty then go and change it and look out for the physical issues before receiving another one as one it is software issue its fine but like i say under warranty ? you paid for it ? then change it
Click to expand...
Click to collapse
I only bought it a few days ago and manufacturer's warranty is 12 months here I think I'll keep it and see if a firmware update helps because it is perfect hardware wise and I won't be happy if they give me a new one and it has gaps etc. Would you happen to know if the new update helps with the camera/overheating issue?
Devzz said:
I only bought it a few days ago and manufacturer's warranty is 12 months here I think I'll keep it and see if a firmware update helps because it is perfect hardware wise and I won't be happy if they give me a new one and it has gaps etc. Would you happen to know if the new update helps with the camera/overheating issue?
Click to expand...
Click to collapse
my friend, go to setting factory reset the phone as new , format your sd card as new or buy a new one
then re set up the phone, don't install unnecessary apps or games
i don't know yet but ill wait for officials ones im scared of bricking my phone :#
shaf46 said:
my friend, go to setting factory reset the phone as new , format your sd card as new or buy a new one
then re set up the phone, don't install unnecessary apps or games
i don't know yet but ill wait for officials ones im scared of bricking my phone :#
Click to expand...
Click to collapse
Yeah I'll factory reset if it happens again! Haha yeah I've not done anything to it simply because this is my first non-nexus phone since the Nexus S! Can't risk anything happening Thanks again for all your help Shaf, appreciate it! :highfive:
Devzz said:
Yeah I'll factory reset if it happens again! Haha yeah I've not done anything to it simply because this is my first non-nexus phone since the Nexus S! Can't risk anything happening Thanks again for all your help Shaf, appreciate it! :highfive:
Click to expand...
Click to collapse
haha no worries mate, im here to help people
and keep us update
sony xperia is a really nice phone but its like a ferrari :3 so you need to take care of it and clean it every time just like a baby :')
shaf46 said:
haha no worries mate, im here to help people
and keep us update
sony xperia is a really nice phone but its like a ferrari :3 so you need to take care of it and clean it every time just like a baby :')
Click to expand...
Click to collapse
So it looks like I've got a faulty Ferrari just had to reset it again for a third time! Not sure what the reason is but again the power button would not respond and the screen would not wake.
Devzz said:
So it looks like I've got a faulty Ferrari just had to reset it again for a third time! Not sure what the reason is but again the power button would not respond and the screen would not wake.
Click to expand...
Click to collapse
Now, this is an issue mate don't play with it leave it, if you got guarantee, claim it please
shaf46 said:
Now, this is an issue mate don't play with it leave it, if you got guarantee, claim it please
Click to expand...
Click to collapse
Hey mate, sorry late reply! I rang the place I bought the phone from and they said if I can't reproduce the problem they cannot replace it as I have no proof so I'm waiting for it to happen again as I have no clue what is going wrong!
Devzz said:
Hey mate, sorry late reply! I rang the place I bought the phone from and they said if I can't reproduce the problem they cannot replace it as I have no proof so I'm waiting for it to happen again as I have no clue what is going wrong!
Click to expand...
Click to collapse
i don't why sellers are *****y , when you buy something they open their mouth and smile at you when its not working properly you become their worst enemy next time mate do a video when it lags / freeze, and show it to them it will shut their mouth
shaf46 said:
i don't why sellers are *****y , when you buy something they open their mouth and smile at you when its not working properly you become their worst enemy next time mate do a video when it lags / freeze, and show it to them it will shut their mouth
Click to expand...
Click to collapse
Haha, to think I'm gonna be working for them next month! Yeah I'll have to record all problems from now until them give me a working phone. I saw the .402 OTA was available from today in Europe so I'll wait for that to roll out before making any rash decisions about returns
Devzz said:
So this is probably the 3rd thread I've made for this device.
After returning my first Z2, I got this one a few (maybe 4 to 5) days ago and now I'm having issues with it. First time, the screen froze at my lock screen pattern entry; no response whatsoever but the LED light was blinking as I had a notification. I had to hold volume up + power button to soft reset. In the same day (today) I've just had to reset it again for the second time but this time, the power button would not wake the screen! No matter what I clicked, it would not work so I had to press volume up + power again till it vibrated 3 times and reset. I'll be going back to return the phone tomorrow and getting my third Z2! Anyone else having issues or anyone have any ideas as to why it's/what is happening?
Thanks in advance for any responses
EDIT: Are there any built in logs I can have a look at or anything of that sort to determine what went wrong?
Click to expand...
Click to collapse
I was having issues with mine freezing especially while using the camera.
- Sent From My Xperia Z2 On Bell
acheney1990 said:
I was having issues with mine freezing especially while using the camera.
- Sent From My Xperia Z2 On Bell
Click to expand...
Click to collapse
Ah man. In a way I'm glad to see I'm not alone at least! For some reason mine is mostly random but I've kind of noticed it happens after I pull the charger out. Have you tried to go in and exchange it? If it's the camera causing it, it seems easily reproducible.
@shaf46
Hey Shaf, sorry to bother you mate. I just don't understand what is wrong with this phone! My estimated time on with stamina mode is down to 1 day a few hours again. It is a brand new phone I only got it yesterday. Is it the way I am charging it or is it just buggy software? I don't have any apps I don't need and even tap to wake is off. The battery works normally I guess although it is draining a bit fast (5% in 20 minutes while using it) but I don't understand what could be causing this to happen!
Devzz said:
@shaf46
Hey Shaf, sorry to bother you mate. I just don't understand what is wrong with this phone! My estimated time on with stamina mode is down to 1 day a few hours again. It is a brand new phone I only got it yesterday. Is it the way I am charging it or is it just buggy software? I don't have any apps I don't need and even tap to wake is off. The battery works normally I guess although it is draining a bit fast (5% in 20 minutes while using it) but I don't understand what could be causing this to happen!
Click to expand...
Click to collapse
It's happened to me once where the phone wouldn't switch on after sleeping, turned on after about 2mins, but only when I received my magnetic charger and started charging with it. Not sure if the magnetic charger is the problem since I only had that problem once and never happened since.
Are you charging it with a magnetic charger?
Pesetio said:
It's happened to me once where the phone wouldn't switch on after sleeping, turned on after about 2mins, but only when I received my magnetic charger and started charging with it. Not sure if the magnetic charger is the problem since I only had that problem once and never happened since.
Are you charging it with a magnetic charger?
Click to expand...
Click to collapse
Did you manage to sort it out? No I'm using the standard charger provided but after charging it last night, the estimation of battery time in stamina mode has come down significantly. The estimation assumes stamina mode is not on but it is turned on in my notification bar. This time yesterday the estimate was at ~5 days.
My Alpha was working normally for 3 weeks, and then a day, it started to give an error when trying to unlock with fingerprint: "an error has occurred with the fingerprint sensor"
I unlocked it with password, then switched off fingerprint lockscreen. Then when I tried to turn it back on (click on the fingerprint manager) it dropped this error again "an error has occurred with the fingerprint sensor".
I have done factory reset, reinstalled with odin, downgraded to 4.4.4, no success. Then I took it to the service centre, they have replaced the home button and updated the software (to the same it was on it previously: 5.0.2 COI3, XEH region). The fingerprint worked at the service centre when I tried it. Then I went back home, done factory reset, few hours elapsed, then I tried to register my fingerprint, and this error showed up again. I reinstalled it with odin, with kies, downgraded to 4.4.4, deleted fingerprint app data, no success. I have found nothing helpful on the internet with hours of searching. It should be software related I think, it's very unlikely, that the hardware error (like unglued home button or something) occurred again, within this kinda short time.
Please help me, what to do. I would be very grateful
Im also having this problem, and many more people i believe. There are some fixes to this like heating it up or something. For some people it works, for some it doesn't.
EDIT: there's a video on youtube about it, you can try it.
https://www.youtube.com/watch?v=jrpnlP4_MvU
knijntjes said:
Im also having this problem, and many more people i believe. There are some fixes to this like heating it up or something. For some people it works, for some it doesn't.
EDIT: there's a video on youtube about it, you can try it.
https://www.youtube.com/watch?v=jrpnlP4_MvU
Click to expand...
Click to collapse
I've seen it but I'm afraid that the screen or something will unglue due to the heat...
I ordered Premium Warranty Shipping, with spare phone, I hope they fix it but I will tell them firmly to replace the full phone or refund me the 510$ what's on the receipt.
But I'm open for any solution if anybody have it.
anderledani said:
My Alpha was working normally for 3 weeks, and then a day, it started to give an error when trying to unlock with fingerprint: "an error has occurred with the fingerprint sensor"
I unlocked it with password, then switched off fingerprint lockscreen. Then when I tried to turn it back on (click on the fingerprint manager) it dropped this error again "an error has occurred with the fingerprint sensor".
I have done factory reset, reinstalled with odin, downgraded to 4.4.4, no success. Then I took it to the service centre, they have replaced the home button and updated the software (to the same it was on it previously: 5.0.2 COI3, XEH region). The fingerprint worked at the service centre when I tried it. Then I went back home, done factory reset, few hours elapsed, then I tried to register my fingerprint, and this error showed up again. I reinstalled it with odin, with kies, downgraded to 4.4.4, deleted fingerprint app data, no success. I have found nothing helpful on the internet with hours of searching. It should be software related I think, it's very unlikely, that the hardware error (like unglued home button or something) occurred again, within this kinda short time.
Please help me, what to do. I would be very grateful
Click to expand...
Click to collapse
you're not missing out on anything , the finger print scanner is garbage , it works on my phone and its complete garbage
it dosent work 80 percent of the times its basically garbage , the whole phone is honestly but thats another story , iregret buyign this crap 0 roms 0 support fk this phone
Andraxo said:
you're not missing out on anything , the finger print scanner is garbage , it works on my phone and its complete garbage
it dosent work 80 percent of the times its basically garbage , the whole phone is honestly but thats another story , iregret buyign this crap 0 roms 0 support fk this phone
Click to expand...
Click to collapse
Your way of handling the phone is garbage. You are for sure an iPhone fan.
Sensor works 100%.
UniversalKID said:
Your way of handling the phone is garbage. You are for sure an iPhone fan.
Sensor works 100%.
Click to expand...
Click to collapse
Going to second this, the fingerprint scanner works great for me, also slating a phone because it doesn't have any unofficial support is stupid.
Anyway probably best to send it back
anderledani said:
I've seen it but I'm afraid that the screen or something will unglue due to the heat...
I ordered Premium Warranty Shipping, with spare phone, I hope they fix it but I will tell them firmly to replace the full phone or refund me the 510$ what's on the receipt.
But I'm open for any solution if anybody have it.
Click to expand...
Click to collapse
i had this issue hair dryer really fix this issue ... if you are afraid of your screen ..put something on a screen like a book or anyother everything will be fine but .. it just a temporary fix u will get the issue again after 3 to 4 days again heat it up then problem will disapper and it will go on and on ....
Two Mi A1, 1 note 9 pro, 1 Lg stylus, 1 Samsung at.
It started two days back phone restarts and goes initial factory reset. Yes all of the same day .
Tried with sim , without sim.
With google account and without google account.
With wifi and without wifi.
Hard reset many times.
Still problem. When goes to factory reset I have to setup again and makes calls or down load apps.
After 1 hour or so after locking when checked again phone back to factory reset .
Again repet same process ........
Some times not all the times when connect to charger immediately resets to factory default.
Checked with MI and samsung service they say they have not heard this issue before.
Any help ... what to do
Raghujadhav20 said:
Two Mi A1, 1 note 9 pro, 1 Lg stylus, 1 Samsung at.
It started two days back phone restarts and goes initial factory reset. Yes all of the same day .
Tried with sim , without sim.
With google account and without google account.
With wifi and without wifi.
Hard reset many times.
...
Checked with MI and samsung service they say they have not heard this issue before.
Any help ... what to do
Click to expand...
Click to collapse
That's scary, your place must be haunted lol.
That's really uncommon and you tried every idea I had in mind. Sorry to say, but I can do nothing for you. Hope this message will cheer you up anyway,
Have a good day
Raiz said:
That's scary, your place must be haunted lol.
That's really uncommon and you tried every idea I had in mind. Sorry to say, but I can do nothing for you. Hope this message will cheer you up anyway,
Have a good day
Click to expand...
Click to collapse
I bought another new android phone added sim card and Google account , same day it started rebooting to factory default .
Is there a way stop factory reset.
Raghujadhav20 said:
I bought another new android phone added sim card and Google account , same day it started rebooting to factory default .
Is there a way stop factory reset.
Click to expand...
Click to collapse
IDK, do you buy them from the same person each time? You may wanna consider buying them elsewhere, or try to get refunded and buy another one. That's really curious...
Raiz said:
IDK, do you buy them from the same person each time? You may wanna consider buying them elsewhere, or try to get refunded and buy another one. That's really curious...
Click to expand...
Click to collapse
All are from different shops, online , some of them are 3 yrs old and two new from different shops.
@Raghujadhav20
I think it's not the Android OS but the buttons. Order a back cover which basically has slots for the buttons. Thus probability of them being pressed when in jeans pocket - starting a Facatory Reset - should get reduced dramatically.
Raghujadhav20 said:
All are from different shops, online , some of them are 3 yrs old and two new from different shops.
Click to expand...
Click to collapse
Just a thought, not a solution. Did you try without Sim, wifi, Google account, Location/scanning, BT everything off at the same time? If not, try it.
jwoegerbauer said:
@Raghujadhav20
I think it's not the Android OS but the buttons. Order a back cover which basically has slots for the buttons. Thus probability of them being pressed when in jeans pocket - starting a Facatory Reset - should get reduced dramatically.
Click to expand...
Click to collapse
It's happening for all 5 phones,