One Note crashes on open - Microsoft Surface Duo Questions & Answers

if you have any ideas on what i can do, greatly appreciated.
i haven’t been able to open One Note on my Duo. I first tried a couple of weeks ago because i wanted to try it out. when i tap the icon it shows the splash screen for a second and then crashes. i get a pop up with three options. i can’t recall right now what they are, but i think close, report, and maybe open. anyways, whatever i do, it won’t open. i thought maybe with the january update it would get resolved. and there was an update through the Play app a week or so ago. but nothing helped. i have rebooted the Duo and have forced close the app. I wish i could delete the app and reinstall but its not possible.
any ideas?

Resolved. I just did a factory reset and everything is now working. Weird because I never did anything besides normal updates. One of them must have gone wrong.

Related

[Q] Fix for gallery freeze?

I just recently got the vibrant and got the OTA the same day, the gallery freezes about half the time, and about half of the time that it freezes i have to pull the battery, i cant get to task manager or put the phone to sleep and wake it up.
I searched google and there are alot of links regarding it but i didnt find any that gave any ideas to fix it.
I searched this forum and nothing came up. Anyway, I have a class 6 card, the gallery on my nexus is very quick and has never frozen, so it is definitely the phone.
In my experience with the g1, MT3g, N1 and now this vibrant, any time ive received an OTA it has come with costs, it always brings fixes and features but also causes new problems, large and small. So I dont doubt what I found while searching, that the gallery issue is a result of the recent OTA for the GPS fix. Anyway, its kind of silly that this awesome, technologically advanced device freezes when you open up one of the native apps. But can we do anything about it? And if not, is it likely that Samsung will address it in another OTA? thanks
edit: ive also just recently had my phone just turn off every day or so, and it wont power back on until i pull the battery. Maybe these 2 issues mean i have a defective device? Or is this par for the course with the tmobile galaxy s?
Overclock your phone to only run at 800-1000MHz. It completely solved this for me, 400-1000MHz still hiccups.
thank you, yet another reason to root i suppose...
So no way to fix that with stock phone? =(
heygrl said:
Overclock your phone to only run at 800-1000MHz. It completely solved this for me, 400-1000MHz still hiccups.
Click to expand...
Click to collapse
overclock huh,, i never tried i am there is a link here let me go look or how did u do it
/
That is odd, I've never had my gallery freeze or my phone reboot... Are you sure you don't have some rogue app? Perhaps you should factory reset and start fresh? Do you have any "junk" apps on your phone (stupid apps)?
I had a freeze on opening gallery right after the JI6 was released. I think it was trying to recreate the thumbnails from scratch and download pics from my Picasa acct.
Happened one time only and I actually had to pull the battery since it went unresponsive. Never had a problem after that.
~SB
perhaps unmount and remount the INTERNAL memory card. I've done this before just because I saw it as a suggestion and it recreated my gallery.
I having the same issue. I am ready to delete it and use a different app. Is that possible?
acjames said:
I having the same issue. I am ready to delete it and use a different app. Is that possible?
Click to expand...
Click to collapse
If you're rooted you can probably remove it.
I have tried factory reset so I don't think its a rogue app. I got the ota the day I got the phone so I can't compare before and after. If some people aren't having the issue period maybe a warranty replacement would resolve it. Of course, if we do end up getting froyo maybe that's something that will improve. Love the phone either way, I just get fed up with stuff like gallery freeze, random reboot, GPS issues, etc... stuff that i would think shouldn't get past product testing.
OP, this is discussed at the thread below. (use the search next time)
You are not the only one having this issue.
http://forum.xda-developers.com/showthread.php?t=805784
Quick Summary:
- Even with the removable card blank, the Gallery still have the same issues.
- I did a complete wipe and still have the same issues.
- I cleared data through System Settings which recreated thumbnails and other data, still have the same issues.
androidmonkey said:
OP, this is discussed at the thread below. (use the search next time)
You are not the only one having this issue.
http://forum.xda-developers.com/showthread.php?t=805784
Quick Summary:
- Even with the removable card blank, the Gallery still have the same issues.
- I did a complete wipe and still have the same issues.
- I cleared data through System Settings which recreated thumbnails and other data, still have the same issues.
Click to expand...
Click to collapse
Wow i am so sick of reading some loser tell somebody to "search next time". You'll be so very relieved to know that I actually did search, and all i found out is that you dont have any friends. But honestly I did find your thread, however it didnt seem to me to be on point with what i wanted to ask specifically. Your post says that "watchdog" told you your gallery is a "resource hog" and that you have to kill it. I dont know what watchdog is, nothing told me anything i just cant get into my gallery app very often, so that didnt seem applicable. Also, i got ji6 the day i got my phone so putting the gallery issue in the context you did ("since ji6 update") didnt mean anything to me, i dont anything about this phone pre-ji6 update. All I know is that my gallery app sucks, your thread was a bit technical for me to be able to apply to my particular issue
Anyway, now my gallery freezes every single time i initially try to open it, i have had to pull the battery 6 times in a row, it works after the pull. This has been my favorite android phone (of 4) but now i just want to set it on fire and run over it with my car. I guess Samsung and Android arent interested in making their $600 products work, does anybody know how i can fix my phone so that it does what it is supposed to? Also im not rooted which i assume probably makes it impossible for me to fix? thanks for any help.
DMaverick50 said:
Wow i am so sick of reading some loser tell somebody to "search next time". You'll be so very relieved to know that I actually did search, and all i found out is that you dont have any friends.
Click to expand...
Click to collapse
lol
also bump

Error - Application Already Exists when updating Market apps

It seems that many, if not all, of the apps I try to 'update' in the Android market generates an error on the Prime that says 'Application already exists' in the menu bar with an ! icon. This is annoying... I can uninstall / reinstall the app to get an update, but whenever I just click update in the Market, I get this error a lot.
Of course the application already exists! I'm updating it. Stupid Prime.
Does anyone have a fix for this? I searched the forum and didn't see anyone mention this annoying problem.
Are you getting system reboots?
Rumour has it the system reboots are a result of a failure while optimizing apps for ICS during the upgrade process.
Sounds like perhaps your OSs view of your apps is a little messed up...
teknomar7 said:
It seems that many, if not all, of the apps I try to 'update' in the Android market generates an error on the Prime that says 'Application already exists' in the menu bar with an ! icon. This is annoying... I can uninstall / reinstall the app to get an update, but whenever I just click update in the Market, I get this error a lot.
Of course the application already exists! I'm updating it. Stupid Prime.
Does anyone have a fix for this? I searched the forum and didn't see anyone mention this annoying problem.
Click to expand...
Click to collapse
seeknom said:
Are you getting system reboots?
Rumour has it the system reboots are a result of a failure while optimizing apps for ICS during the upgrade process.
Sounds like perhaps your OSs view of your apps is a little messed up...
Click to expand...
Click to collapse
No. Actually, I seem to have the least amount of problems with the Prime compared to most on the forum. Really, this issue and the weak GPS signal are the only ones I've had. Well, and the decreased wifi bandwidth when streaming bluetooth. But everything else generally runs smooth.
Two apps for example that I had this issue with... updating Google Voice and eTrade. Both of those for sure gave me the error that the app already existed. Uninstalling and reinstalling worked fine to grab the latest version.
Actually, I take that back. Sometimes when I do an uninstall / reinstall, it still says there is an update available.
teknomar7 said:
Actually, I take that back. Sometimes when I do an uninstall / reinstall, it still says there is an update available.
Click to expand...
Click to collapse
Unfortunately I have the same issue. I haven't found a good way to work around it yet. As you have found sometimes uninstalling works and sometimes not.
Sometimes uninstalling it, rebooting the Prime, then reinstalling it works. Although, that's still sometimes as far as I can tell.
I've just started getting this issue when trying to update Officesuite Pro, first time it's happened.
Oddly enough when first typing this reply my Prime locked up and rebooted itself, which it's not done before.
Never had a reboot under ICS, at least not yet. But quite frequently have this problem. So I guess there is no correlation between the two.
The only anomalies that I experience are Skype or Talk video calls that suddenly die. No FC or any other message, Skype or Talk just exit.
I bet these types of problems will go away with a root and a custom rom in the future. Wish Asus would release the bootloader unlocking tool already!
Try clearing the dalvik cache?
maxfac1234 said:
Try clearing the dalvik cache?
Click to expand...
Click to collapse
Can you do that on a non-rooted Prime? I'm just waiting for the official unlock tool to go through that process.
This has happened to me on select apps too. Particularly xe app and officesuite pro. Can't seam to update them to the current version no matter what I do. Unistall/reinstall, clear delvik, and clear market data hasn't worked for me
Sent from my I896 running ICS.
teknomar7 said:
Can you do that on a non-rooted Prime? I'm just waiting for the official unlock tool to go through that process.
Click to expand...
Click to collapse
Unfortunately no
I have the same problem, and i tried everything but it didn't work
Yeah... right now for me, it's Google Voice. And the worst part is, you can't get it to stop saying it's updating the market app even though it stops almost immediately. Annoying.
I get this sometimes, but I press update again and it updates fine
Sent from my Galaxy Nexus using Tapatalk
Random reboot is a normal way of life with android. A reboot here or there is nothing to worry about. Most of the time its from a bad app you installed. Now if you rebooting several times a day, then that's a problem. Its actually good to reboot or at least power down n then back on device every once in a while. It'll give device a fresh start on RAM and clear any mishaps that may have or could occur. Same deal with Ipad. They recommend rebooting every now n then for a fresh start and to have more ram available for use.
I haven't had this happen on my Prime, but I was having this same issue today on my Sprint GSII.
Not sure if this is a work around, but it just worked for me. Instead of updating the app from the 'my apps' section of the market, I went to the page in the market with the full app description. I clicked the update link there and it installed fine. I'll have to test this theory out more.
i too am facing similar probs. while updating WhatsApp and Skype too it shows that the application is already existing.
pls. note. both WhatsApp and Skype are under different Accounts
can this cause a prob that previously i would have installed it by 1 account and later on by another account when i changed the phone ?
pls. guide.

Business Calendar and Galaxy SII, wont save settings

I purchased this app and I am having an issue where it wont save the settings.
I posted on their help page saying I couldn't get it to save my settings and thought maybe I was doing it wrong, and got this reply.
Hello,
you are not doing anything from. This is a well known problem on some Samsung devices, since the update of Android version 2.2.1. The settings of some apps are not saved permanently. Once this problem occured, this will happen again and again.
As the problem seems to be caused by a bug in Samsung's version of the Android OS I am afraid to say that we can't do anything against it. We hope that Samsung is about to fix the reason of this in the future. Maybe you can contact the Samsung support, that they hopefully
accelerate working on that issue.So unfortunately your device is affected by this problem. Some people told us that a factory reset helps them out of this really annoying problem, but I won't guarantee for anything. That's up to you.
Best regards - Anthea Neums from Business Calendar Support
Now I have been running the Galaxy S since launch day and my Galaxy SII since December. I frequent the forums here daily. Yet I have never seen or experienced anything like this happening before. Is their reply BS or have I missed something in my readings? And if they are correct, is it fixable with a hack? I really like the program.
FireRaider said:
I purchased this app and I am having an issue where it wont save the settings.
I posted on their help page saying I couldn't get it to save my settings and thought maybe I was doing it wrong, and got this reply.
Hello,
you are not doing anything from. This is a well known problem on some Samsung devices, since the update of Android version 2.2.1. The settings of some apps are not saved permanently. Once this problem occured, this will happen again and again.
As the problem seems to be caused by a bug in Samsung's version of the Android OS I am afraid to say that we can't do anything against it. We hope that Samsung is about to fix the reason of this in the future. Maybe you can contact the Samsung support, that they hopefully
accelerate working on that issue.So unfortunately your device is affected by this problem. Some people told us that a factory reset helps them out of this really annoying problem, but I won't guarantee for anything. That's up to you.
Best regards - Anthea Neums from Business Calendar Support
Now I have been running the Galaxy S since launch day and my Galaxy SII since December. I frequent the forums here daily. Yet I have never seen or experienced anything like this happening before. Is their reply BS or have I missed something in my readings? And if they are correct, is it fixable with a hack? I really like the program.
Click to expand...
Click to collapse
Weird. I use business calendar, and haven't noticed any issues with it not saving settings. I honestly don't make too many changes to the defaults though, so maybe it's something you are doing that I am not? If you want to give me a specific case that you can reliably reproduce, I'll give it a shot to see if it loses that setting for me as well...
All I have to do is open it and it goes right to the 'Welcome to Business Calendar' page nearly every time. I change the week to start with Sunday and the day to start at 7:00am, then when i reopen it goes back to the welcome page and my settings are gone.
Oddly it did that for a while, then it seemed to not, then it started again.
It does it for sure right after a reboot. I stopped rebooting to see if it would fix it but it doesn't.
I was considering switching to CM7 to see if that fixes it, but I like ICScrewd.
have you tried reinstalling the app? Maybe something happened during install. I also have Business Calendar and never have any problems with it (and I've changed the settings in the app, just as you are trying to do)
FireRaider said:
All I have to do is open it and it goes right to the 'Welcome to Business Calendar' page nearly every time. I change the week to start with Sunday and the day to start at 7:00am, then when i reopen it goes back to the welcome page and my settings are gone.
Oddly it did that for a while, then it seemed to not, then it started again.
It does it for sure right after a reboot. I stopped rebooting to see if it would fix it but it doesn't.
I was considering switching to CM7 to see if that fixes it, but I like ICScrewd.
Click to expand...
Click to collapse
I'm also running ICScrewD (2.1, with Entropy DD 3/7/12 ATM but also with Siyah .13 for a while). Just tried changing week start day to Sunday (actually, shoulda done that a long time ago ) and could not duplicate your issue - closed out and re-opened, and it opened back up to the calendar.
As my friendly nemesis Mr. NYYDynasty said (yeah, I live in New England, I'm a BoSox fan ) it could be a bad install. You might also want to try clearing app data from
menu>settings>applications>business calendar>clear data
before remove/reinstall...
Good luck.
Thanks guys, I will give that a shot. I pretty much figured I would get better advice and help here on XDA than I would from the developers help page.
I will post back what happens after i give it a bit.
dandrumheller said:
As my friendly nemesis Mr. NYYDynasty said (yeah, I live in New England, I'm a BoSox fan )
Click to expand...
Click to collapse
my condolences
Well clearing data didn't help. As a matter of fact, there is nothing showing in the data indication before I clear it. 0.00B. Do you guys show some kind of volume on that data? I have nothing there or in the cache.
Its not saving anything in there I guess? It will work fine until I close it out. If I force stop it and then reopen its back to the welcome page.
I will try deleting and reinstalling.
edit: Nope, didn't fix it. I did have 16.00kb in the data section after a re-install and save so I was hopeful and it even showed that amount after a reboot but still went back to the welcome screen and lost my changes after the reboot.
FireRaider said:
Well clearing data didn't help. As a matter of fact, there is nothing showing in the data indication before I clear it. 0.00B. Do you guys show some kind of volume on that data? I have nothing there or in the cache.
Its not saving anything in there I guess? It will work fine until I close it out. If I force stop it and then reopen its back to the welcome page.
I will try deleting and reinstalling.
edit: Nope, didn't fix it. I did have 16.00kb in the data section after a re-install and save so I was hopeful and it even showed that amount after a reboot but still went back to the welcome screen and lost my changes after the reboot.
Click to expand...
Click to collapse
Fwiw, I show 160k for data, and zero for cache. Not too many calendar items at the moment.
I got no clue though why it isn't working...
Sent from my SGH-I777 using XDA
I run this app with no issues. Have not seen the behavior you describe. Do you by chance have both the free and paid versions installed at the same time? If so, delete both, reboot, and just reinstall the paid version. Just a wag....
Sent from my GT-I9100 using Tapatalk 2 Beta-2
I purchased the app straight off. Never tried the free version.
Deleting data and uninstalling has proven unsuccessful so I guess we are out of luck here.
I guess the developer was correct in saying some Samsung devices have an issue with it.
I am happy with the way my phone is set up right now but if I change the rom I will give Business Calendar a try then. Maybe a wipe and reinstall would change things. I am kinda holding out for CM9 before I do that though.
Seems to have been fixed when I switched to CM7 and then to RockRatts Cobra v2b. That leads me to beloved its not really a Samsung issue but rather a formatting issue.
Sent from my SGH-I777 using XDA

[Q] Keyboard freezing up in some apps

New to this forum and seeking some help(obviously)
Had this phone for about 3 weeks now and I love it. I just have one problem with it.
In the stock messaging app, Kik, and a couple of other apps, my keyboard will occasionally freeze. Android keyboard, LG keyboard, Swype... They all do it.
But I can still type on it, it just won't show me a "live-shot" of what I'm typing. When I press the back button(hides keyboard), all the text that I typed would show up. For example, if I type/swype "I like cake", it won't show anything in the text field until I hide/exit out of the keyboard. Then it all the text shows up at once.
I've tried everything I know of. I've done a factory reset on the phone, I've disabled keyboards, I've uninstalled apps. Any suggestions would be greatly appreciated! This isn't a huge pain because a restart temporarily fixes it, and this phone only takes like 45 seconds to reboot. It's just annoying since it happens several times a day.
emath33 said:
New to this forum and seeking some help(obviously)
Had this phone for about 3 weeks now and I love it. I just have one problem with it.
In the stock messaging app, Kik, and a couple of other apps, my keyboard will occasionally freeze. Android keyboard, LG keyboard, Swype... They all do it.
But I can still type on it, it just won't show me a "live-shot" of what I'm typing. When I press the back button(hides keyboard), all the text that I typed would show up. For example, if I type/swype "I like cake", it won't show anything in the text field until I hide/exit out of the keyboard. Then it all the text shows up at once.
I've tried everything I know of. I've done a factory reset on the phone, I've disabled keyboards, I've uninstalled apps. Any suggestions would be greatly appreciated! This isn't a huge pain because a restart temporarily fixes it, and this phone only takes like 45 seconds to reboot. It's just annoying since it happens several times a day.
Click to expand...
Click to collapse
Never happened to me....Are you stock, rooted, unlocked....if so what ROM/kernel are you running. It helps when you post as much information as possible so we might be able to determine if its something we can help with. That happened to me on my old Infuse ALOT, but i was flashing multiple ROM a day just playing around....
emath33 said:
New to this forum and seeking some help(obviously)
Had this phone for about 3 weeks now and I love it. I just have one problem with it.
In the stock messaging app, Kik, and a couple of other apps, my keyboard will occasionally freeze. Android keyboard, LG keyboard, Swype... They all do it.
But I can still type on it, it just won't show me a "live-shot" of what I'm typing. When I press the back button(hides keyboard), all the text that I typed would show up. For example, if I type/swype "I like cake", it won't show anything in the text field until I hide/exit out of the keyboard. Then it all the text shows up at once.
I've tried everything I know of. I've done a factory reset on the phone, I've disabled keyboards, I've uninstalled apps. Any suggestions would be greatly appreciated! This isn't a huge pain because a restart temporarily fixes it, and this phone only takes like 45 seconds to reboot. It's just annoying since it happens several times a day.
Click to expand...
Click to collapse
this is strange I have had no issues regarding this whether I was stock or otherwise. If you got it from best buy take it back and get another, I have gone through 3 LGOG until I found one that didnt have strange issues. But I also got mine early. Maybe some of the senior members have had this issue. Good Luck
Thanks for the replies. I'm not rooted and I've installed all the updates they've sent out so far. I've looked online and I haven't been able to find anyone else with this problem...
I got it from AT&T(They matched Best Buy's price for me!) and I have to go there in about a week to get a credit on my bill, so I'll just ask them to try to figure out what's going on.
emath33 said:
Thanks for the replies. I'm not rooted and I've installed all the updates they've sent out so far. I've looked online and I haven't been able to find anyone else with this problem...
I got it from AT&T(They matched Best Buy's price for me!) and I have to go there in about a week to get a credit on my bill, so I'll just ask them to try to figure out what's going on.
Click to expand...
Click to collapse
Swap that out when you go. Good luck !
I fixed it. Apparently one of the few apps that I did not uninstall was causing the problem. Tesla LED(Flashlight app) was causing the keyboard to freeze. I have no idea why... That app has nothing to do with the keyboard. But I uninstalled it, installed another flashlight app and haven't had a problem since Tuesday night.
emath33 said:
I fixed it. Apparently one of the few apps that I did not uninstall was causing the problem. Tesla LED(Flashlight app) was causing the keyboard to freeze. I have no idea why... That app has nothing to do with the keyboard. But I uninstalled it, installed another flashlight app and haven't had a problem since Tuesday night.
Click to expand...
Click to collapse
Glad you were able to figure it out....love this phone but its so temperamental sometimes
jimi_pooh said:
Glad you were able to figure it out....love this phone but its so temperamental sometimes
Click to expand...
Click to collapse
Dude, THANK YOU. Just THANK YOU. Uninstalled and rebooted. Gonna miss my TeslaLED
gutharius said:
Dude, THANK YOU. Just THANK YOU. Uninstalled and rebooted. Gonna miss my TeslaLED
Click to expand...
Click to collapse
Hahaha, no problem, man! I installed Tiny Flashlight + LED and added the widget to my home screen. So now all I need to do is tap the widget and the flashlight turns on.
Ya, so I havent downloaded any flashlight app, yet fairly frequently, in messaging, web browsing, and the like, my keyboard stops displaying input (sometimes even gestures in web browsing, such as swiping to move around the screen freeze too). The words and other things i change, such as where in a web page it is focused does take effect after hitting the menu key on the phone. Typing also seems to work regularly in landscape, but im not used to turning it every time i type and id rather not get used to it. It happens with the Android keyboard as well as the LG one, and might be related to the similiar freezing the google voice and swype brought, but im fairly positive i completely uninstalled those, so idk...
NutterButter79 said:
Ya, so I havent downloaded any flashlight app, yet fairly frequently, in messaging, web browsing, and the like, my keyboard stops displaying input (sometimes even gestures in web browsing, such as swiping to move around the screen freeze too). The words and other things i change, such as where in a web page it is focused does take effect after hitting the menu key on the phone. Typing also seems to work regularly in landscape, but im not used to turning it every time i type and id rather not get used to it. It happens with the Android keyboard as well as the LG one, and might be related to the similiar freezing the google voice and swype brought, but im fairly positive i completely uninstalled those, so idk...
Click to expand...
Click to collapse
Hey guys I just notice this as well fresh from the att store, although I've only seen it only once. So I'm 100% sure it's not due to rooting/bootloader unlocked. My suspicion is some sort of memory leak in the LG keyboard service (it's loaded as well even though you're using android OS). I clear both keyboard data and reboot, never happened anymore since then.
ssuluh said:
I clear both keyboard data and reboot, never happened anymore since then.
Click to expand...
Click to collapse
What exactly do you mean?

Anyone having Instagram force closing?

When using the front facing camera for video, the app will record while pressing the button and as soon as I let go, it force closes. Once I re-open the app and go to the next page to play the video, it's upside down.
I have gone to extreme measures and completely wiped the phone and re-installed Instagram and it does the same thing. It doesn't seem to be a conflicting app issue at this point so I'm wondering if anyone else has this issue? Thanks.
I had every app the used the camera (Amazon, facebook, snapchat, instagram, camera, etc) force close on my. I replaced my phone through T-Mobile after they thought it was defective since performing a factory reset did not do anything to correct the issue
mpapple10 said:
I had every app the used the camera (Amazon, facebook, snapchat, instagram, camera, etc) force close on my. I replaced my phone through T-Mobile after they thought it was defective since performing a factory reset did not do anything to correct the issue
Click to expand...
Click to collapse
Did you get the new one? How's it working? Mine is T-Mo too. Out of curiosity, was yours a pre-order and what color was it? Want to see if there's any trend.
Mine was a black preorder. The new one comes today. I'm hoping it just works. I've read a few reports here and Reddit about camera issues so hopefully its isolated to only a few units. Seems like most of the people on here like the phone and its working for them.
I'm in the process of downloading the stock firmware and reflashing to see if that works. I'll update when complete.
I tried to Odin with the firmware I found out there and the latest version of Odin. I got to the the part where Odin said passed, then phone went to update and aborted. So I did another factory reset and now it seems fine. Slowly installing apps to eliminate conflicts...let's see what happens.
My new one was just delivered. I was going to try to smart switch again tonight. If that does not work I might skip this upgrade.
With the replacement (new) S9+ i received yesterday I have not had this issue yet. I've only been using the phone for about 12 hours so far.
After the factory reset from the update menu (power button+volume up+Bixby) instead of the one in the pull down tools menu, I'm all good.
Now I can go back to making annoying Instagram posts. ?

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