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Hello, I'm Italian so my English is not very good.
Please I would like to ask you if somebody can help me with this problem.
I have a GT-i9100 with Andorid 2.3.3. The device is not rooted and I kept the original software from the day i bought the phone.
When I turn on my phone I have this error message looping:
"The application LogsProvider (com.sec.android.provider.LogsProvider process)has stopped unexpectedly. Please try again"
And, if I stay on the home screen, also:
"The application TwLauncher (com.sec.android.app.twlauncher process)has stopped unexpectedly. Please try again"
And occasionally I also get some others Force Closure, as:
Android process.media
Task Provider (process com. Android.providers)
Message (process com.android.mms)
IM (com.sec.android.im process)
AP Mobile (com.sec.android.widgetapp.apnews process)
Social Hub (com.seven.Z7 process)
Somebody told me that if I do a factory reset I'll probably solve the problem.
But this is what I am writing: since I am disable, sometimes I don't write by hand and I record voice recordings (with the standard voice recorder of the phone). I have some very important data on the phone and since they were recent I have no backup.
There are mainly voice recording (took with the standard recorder app) and some notes I took with an app called Note Everything that I would not like to lose.
Is there a way of saving this data?
UPDATE: Here a video of the problem:
Some additional information:
- the phone also display the icon of "memory almost full". So I can't install from the computer version of google play another launcher, because it would probably not install for no memory
- the phone also crashes after few minutes (sometimes soon, sometimes later)
- when I turn on again the phone, it is allways on the same home screen (I have 8 desktop home screen, it is always on the fifth)
- I have no SD card
- I could go on settings --> applications --> manage applications --> LogsProvider --> Clear data. The error of "LogsProvider" stops appearing, but if the phone crashes next time it returns, and if the phone does not chrash, if I go on home screen I still have all the others errors
- I could go on settings --> applications --> manage applications --> and I deleted some apps. When I turn off and on again the phone, the apps looks again there
- If i connect the phone with the computer with usb, Kies keeps telling "connecting"
- If I put the phone in Debug Mode, or in USB Mode, in My Computer I can see for some seconds the icon of the mass storage device (for example "K:"), but If I try to open it on my computer, I have an error like "the device is not ready", or the icon disappear
Thank you very very much in advance.
There are many apps to backup your data, try the below app to backup your apps data, you can later restore it after a factory reset.
https://play.google.com/store/apps/details?id=mobi.infolife.appbackup&feature=search_result
and regarding the voice recording. IF you simply record the voice and play it via any music explorer, then it would be saved in your internal sd and it will be safe after a factory reset.
+1 on bala.....well i had this prblm on my sgs1 and i dint do a backup but simply factory reset an for few weeks the phone was fine but again it started ..but then i flashd the same rom using odin an tht has a fix uptill now....cheerz
Thank bala_gamer and thanks rocky23, but unfortunately it looks like I can't install this app nor neither other app because of two reasons:
1) I can't access to the Google Play Store, because I don't have a desktop shortuit, and if I try to go passing through the apps page Twlauncher crashes and returns to the desktop
2) As I told in the post, phone says "memory almost full" so I can't install other apps
Any other ways of saving this data?
PS: As for the voice recording, good to know that with a factory reset they will probably be safe, thanks!
Since you're not rooted, I can't see any way you can fix this without losing your data.
My daughter is also limited to voice-only stuff, I rooted my SGS1 immediately before I gave it to her and back it up for her daily - not much use to you I know, but rooting/backups are a must, IMO.
She also uses Note Everything - as do I - and it always has survived a factory reset/full wipe for us, data's stored on the sd card, not in the system partition.
You've given all the info anyone could want, hope someone with more knowledge than me can think of a solution.
Good luck - I'll try and think more myself
Edit - not backed up via Google sync by any chance? If not, can you access it via Settings, or does TW crash on you every time?
Thanks also to you B3311.
I've checked with my fried who has the same phone and in fact all the voice recordings are stored in sdcard/audio. I've also found the directory of Note Everything inside sdcard. So, if this files will be kept, most of data that I care will be safe.
I have again some last few question, I give them a number so the post looks more clear.
1) As for Google sync, I have it enabled. On my computer I can see my calendar and my contacts, is there any other thing that Google sync backups?
2) So, apparently the only thing that I can now do is to do a "factory reset".
It is OK to go put the phone in Recovery Mode (Volume Up + Home + Power buttons ) and than select "factory reset"? Is the "factory reset" the same option that "wipe user data", or it is different?
As you can se It is the very first time I do a factory reset (and also that I enter in recovery mode), and I am a little bit worried that something goes wrong.
3) If all the data that is on /sdcard will be kept, so what kind of data I will lose? I suppose Contacts (1) , SMS (2), Calendar data (3), Apps (4) and Phone options (5) will be deleted, but is there any other type data that will be deleted?
Thank you everybody for your patience and your support dealing with this problem!!
please last question
Last question: in this tutorial (http://forum.xda-developers.com/showthread.php?t=1108499) concerning how to deal with a boot loop (which is not my case) it is said to make a "wipe user data" and than to flash a stock ROM.
Do you think that, in my case, make a factory reset would directly fix the problem, or I also have to flash?
Than you very much!
ftpftp said:
Last question: in this tutorial (http://forum.xda-developers.com/showthread.php?t=1108499) concerning how to deal with a boot loop (which is not my case) it is said to make a "wipe user data" and than to flash a stock ROM.
Do you think that, in my case, make a factory reset would directly fix the problem, or I also have to flash?
Than you very much!
Click to expand...
Click to collapse
Always worth a factory reset before other methods .
jje
JJEgan said:
Always worth a factory reset before other methods .
jje
Click to expand...
Click to collapse
Ok, thank you very much!
About my upper post, maybe you or someone can help me with my remaining my doubs?
I repost here the questions:
1) I have Google sync options enabled on my phone. On my computer I can see my calendar and my contacts, is there any other thing that Google sync backups?
2) So, apparently the only thing that I can now do is to do a "factory reset".
It is OK to go put the phone in Recovery Mode (Volume Up + Home + Power buttons ) and than select "factory reset"?
Is the "factory reset" the same option that "wipe user data", or it is different?
As you can see It is the very first time I do a factory reset (and also that I enter in recovery mode), and I am a little bit worried that something goes wrong.
3) If all the data that is on /sdcard will be kept, so what kind of data I will lose? I suppose Contacts (1) , SMS (2), Calendar data (3), Apps (4) and Desktops Phone options (5) will be deleted, but is there any other type data that will be deleted?
Thank you againt!
Very Short Video Explaining Everything!
Hello,
I've found out that when I choose reboot from the recovery mode, I get this error:
E: copy_kernel_file :: Can't open /data/log/recovery_kernel_log.txt
To explain you the problem I have with the phone, I made this very short video:
Having this error, is it safe to select wipe data/factory reset?
I summarize: I have some very important data on the phone, in particular some voice recording and some data took with the app Note Everything that I would really like to save.
What can you suggest me to do?
Thank you very much again.
ftpftp said:
Hello,
I've found out that when I choose reboot from the recovery mode, I get this error:
E: copy_kernel_file :: Can't open /data/log/recovery_kernel_log.txt
Having this error, is it safe to select wipe data/factory reset?
I summarize: I have some very important data on the phone, in particular some voice recording and some data took with the app Note Everything that I would really like to save.
What can you suggest me to do?
Thank you very much again.
Click to expand...
Click to collapse
hey pal since u said ur phone is not rooted and u have stock GB rom in ur phone why cant u back up via KIES software from ur PC and see also u can backup ur internal and external sdcard 2 ur pc and then try doing factory reset of ur phone
Sun90 said:
hey pal since u said ur phone is not rooted and u have stock GB rom in ur phone why cant u back up via KIES software from ur PC and see also u can backup ur internal and external sdcard 2 ur pc and then try doing factory reset of ur phone
Click to expand...
Click to collapse
Hi Sun90 and thanks. Unfortunately KIES keeps telling me "connecting" but does't connect.
You can find all the info in my first post, please see "Some additional information" here: http://forum.xda-developers.com/showpost.php?p=25577449&postcount=1
What can you suggest me to do to save data?
Having the kernel error, if I factory reset is it possible to have even a more serious problem?
Thanks.
Paul Spoerry said:
To resolve it: From your homescreen click menu, then Settings, Applications, Manage Applications. This screen will have tabs running across the top, click the ALL tab. Then scroll down to LogsProvider, select the app, then Force Stop and Clear Data. After that you should be good to go.
Click to expand...
Click to collapse
This is the solution.
You might not need to do a factory reset, I just cleared cache partition and it worked.
Explained here on StackExchange, I'm not allowed to post URLs yet:
android DOT stackexchange DOT com/questions/22961/how-to-fix-a-force-close-loop-on-android-with-phone-access
Att atrix 4g (mb860) 2.3.6 rooted
When connecting to wifi, and open market, it shows 'no connection' and a 'retry' button.
What i have tried:
1. clear data, force stop
2. re-install market,
3. upgrade market to the latest version
4. downgrade to a lower version
All above approaches do not work for me.
And when I search similar posts from our forum, a solution I found is to ensure the system date and time are accurately set. But I can not figure out how to accurately set the system date and time.
Can someone help on this? Thanks very much
system date and time is easy... go to settings and you should see date/time... and set accordingly.
as for your market issue... does it connect when using your phones 3g signal? when you're connected to your wifi can you connect to other sites? are there any other apps blocking your connection? (eg lbe, droidwall).
Long shot... try to wipe cache?
I am sure someone will correct me if I am wrong but maybe you could try a factory reset or install another rom?
Hi guys that subject was mentioned a lot of time here,but there isn't a proper responde to that so I have Htc Sensation with AR HD 6.8.0,when i am trying to download some apps from google play it is downloading after few minuter i have error 495 I did everythink what was told about that her clear chache clear data even reinstal my rom it isnt working anybody have any idea what is that?I tried to download via wi fi also via pc please help me?
Same problem here [error 495]
After I installed CM10 on my hd2, I'm having this problem.. Cant update or even download from store but browsing seems fine.. all the other downloading are also perfect.. Any solution other than clearing cache or data or uninstalling updates would be helpful.. Coz I've done all the usual steps. Please help..
I have had this issue for a long time now. I just used to decide that I'll wait till i get home and download over WiFi (which worked).
But that's not a solution!!!
On my JellyBean One X:
1. Go to Settings
2. In Wireless and Networks, tap on More
3. Select Usage
4. Tap on Menu in top-right corner and make sure Restrict background data is not ticked
5. Also, uncheck Limit mobile data usage (a message appears saying that all background data restrictions will be disabled).
It is the background data restriction that causes this issue (atleast for me).
I had done the whole shabang:
Clear google play cache, data, etc. re-login with Google account, reboot, etc. which didn't help.
This seems to have worked for me!
Hope it helps!
mblazej said:
Hi guys that subject was mentioned a lot of time here,but there isn't a proper responde to that so I have Htc Sensation with AR HD 6.8.0,when i am trying to download some apps from google play it is downloading after few minuter i have error 495 I did everythink what was told about that her clear chache clear data even reinstal my rom it isnt working anybody have any idea what is that?I tried to download via wi fi also via pc please help me?
Click to expand...
Click to collapse
Try removing and then adding back your google account. Source: http://appslova.com/blog/2013/08/21/android-fix-error-495-in-google-play-store/
Hello,
I'm trying to get an Alcatel Idol X (One Touch 6040D, no custom roms or modifications) out of a crash loop, but have been unsuccessful so far. The trouble started when the phone wanted to download and install text-to-speech voice data ("Female for English"). At some point this download/install crashes, causing the phone to reboot. When rebooting the phone hangs on the Alcatel screen with white background. I have to power it off then on again. Then it boots and starts the download/installation again, causing it to crash seconds after.
I've tried the following to no avail:
Clear cache partition from recovery menu.
Force stopping "Download Manager" and clearing cache & data. I have to be very quick to do this, otherwise the phone reboots. Unfortunately clicking the clear buttons has no effect. The used disk space stays the same (80.00KB data, 12.00KB cache). The phone will not reboot at this point, but many apps (Google Play, Settings,...) and processes are crashing repeatedly (android.process.acore, android.process.media and com.google.process.gapps). Eventually, so much has stopped working that the phone reboots.
There's a thread, I found almost a month ago on Androidcentral, about this very same problem. But what worked for the thread starter and other people, i.e. the clearing of cache and data of the "Download Manager" doesn't work for me. Probably because the cache/data clearing is not actually executed. So that might be something to look into further. See point two above. My replies in that thread haven't been responded too, unfortunately.
I'm aware that the cleanest solution is probably a factory reset from the recovery menu. However that would mean data loss of photos and app data, that haven't been backed up. My main goal is to get the phone into a state that a recovery/syncing of that data can be done. After, I don't mind doing a factory reset.
Any help is greatly appreciated!
Kind regards,
eXistenZ_69
P.S.: post copied from here as per recommendation of XDA Assistant
Hello,
this problem still could not be resolved unfortunately Does anybody have any idea why the "clean cache" doesn't appear to have any effect?
Cheers,
eXistenZ_69
Not too familiar with Alcatel as they aren't popular around where I live... I would think that there's an option to wipe cache in recovery however. If that doesn't help, I would try to quickly toggle airplane mode to stop the download process so you can backup what you need.
Hello es0tericcha0s,
thanks for your reply. The problem seems not to be related to Alcatel specifically. See Google Text-to-Speech Won't Stop Downloading for other brands of Android smartphones that had the same issue. Unfortunately, what helped others, i.e. clearing the cache, does absolutely nothing in my case I also already tried clearing the cache partition in the recovery menu. Disabling wifi is another thing I tried to no avail. The download manager still starts installing or trying to download the voice data and crashes. Any other suggestions?
Cheers,
eXistenZ_69
Are you rooted by any chance? What's going on with the Download Manager shouldn't affect your ability to backup your photos at least when you plug it into a computer. If you aren't rooted, you might look into trying to do an adb backup if your phone supports it. http://forum.xda-developers.com/showthread.php?t=2091047&highlight=4+4
No, the phone is not rooted. Never did any modifications of that sort.
I tried connecting to the pc before, but it's not possible to browse the phone content. The crashing services I mentioned in my first post are probably interfering. I will try it again on another pc... Will an adb backup work in that case? Or is it possible to do an adb backup without booting android fully?
Cheers,
eXistenZ_69
So I tried again plugging the phone into a computer. The computer plays the connection sound and shows the phone when clicking on the "Safely disconnect USB device" in the task bar, but unfortunately it's not possible to browse the phone contents using the file explorer :crying: There is a slowly moving progress bar shown in the file explorer location bar and eventually it just stops and nothing happens.
I couldn't try the ADB backup tool in the thread you suggested cause the site is down. It most likely won't work anyway given the fact that the USB connection cannot be established successfully.
*sigh* I'm starting to think I'm out of options. It's just so frustrating to know that the images and contact data are present on the device, but there is no practical way to get to them. I could do a reset to factory settings and hope to recover any images using a tool like Recuva, but that would definitely endanger them.
eXistenZ_69
Only other thing I could think of would be to root and hopefully you could freeze/disable the Download Manager in time before the crash to be able to recover stuff.
Adb still might work even though MTP isn't. Just have to hurry through the settings to enable it. If you don't have adb on your computer search : Minimal ADB and Fastboot here on xda.
Hello es0tericcha0s,
Today I had a major breakthrough. Using ADB I successfully copied over the /sdcard directory contents on the phone. This means all pictures have been recovered!! So happy about that Thank you so much for your help! :highfive: It didn't work right away after installing minimal adb & fastboot though, my phone was not listed when doing "adb devices". I then installed some software from Alcatel called "One Touch Center", which is used for managing phonebook, sms, ringtones, etc... that was not able to connect to the phone either. However I think it installed some driver, because after ADB was able to connect to the phone :good:
I'm currently trying to figure out how to root the phone so I can delete the download manager cache/data. From what I've read by now is that those should be present somewhere under /data/data/ . Those directories require root privileges unfortunately. I tried Kingo Root which lists the phone as supported, but that failed to acquire root.
Would be great to succeed in fixing the crash loop too, so I can sync contacts and other data too.
Thanks again!
Cheers,
eXistenZ_69
Good afternoon.
Recently, I dealt with the message "The Contacts application stopped". The same with Calendar app and sometimes with the Camera app. The same issue I had with the original keyboard LG, which I did not use so I did not mind that. Basically, the message appeared only after backing up with Titanium backup before I switched back to Smart Keyboard Pro.
Deleting data of the application did not help. So I had to do a Factory reset. But that logically resulted in deleting Smart Pro Keaboard and thus I was done because LG keyboard was not working again. So I could not enter the password for Wi-Fi, could not log into my Google Account and therefore all my backups were useless (LG backup, Google backup and Titanium Backup). Now, as I write this, I get an idea to install Titanium Backup from the card, so maybe next time).
So finally I had to flash the phone. Then I restored everything (root, applications, SDfix, Folder mount, ... ) and the phone worked for about a week without any problems. Then Contacts started to stop (again: "The application Contacts stopped"). I went around by using another application for contacts. But then even Settings began to stop. For example when I need to turn on Wi-Fi, I'll hold the icon for a list of available networks and the app Settings stops. The same when I try to set the background image or when I try to access the list of applications or try to view Phone info.
Prior to these problems, the phone went over a year without any problems. I've got SafeRemover, but I just deleted useless apps like Google Music and so on. I cannot delete data of the stopping apps since I cannot get into the menu.
I do not I have any suspicious newly installed application. No task killer, booster, antivirus and similar crap I do. Just SD Maid.
I have a LG L70, Android 4.4.2 with the newest firmware from LG web. I can not find out more because Setting would stop. :-/
Do you guys have any idea how to solve the problem?
You could try an older version of the firmware.
You could also try clearing cache and dalvik cache through recovery (if possivle) or flashing custom ROMs (if available).
Thanks a lot for your replies. I don't know how to clean Dalvik cache with recovery. I tried flashing the same stock ROM again with normal flash. Other possibilities are (in this order): CSE flash with the same rom, normal flash with different stock rom, custom rom.
So after normal flashing with stock ROM everything seemed ok. I recovered some apps and setting from Google account and then I started recovering from LG backup. It ended, phone switched of and is dead. I can't switch it on, load Recovery menu neither Bootloader menu (with USB cable). So it look like a hard brick.
My notebook sees the phone as "QHSUSB_BULK" in a "non-determined device" category. I'm searching the unbrick method but I start being desperate. :-/