Never received an OTA update - how to fix? - Samsung Galaxy A21s Questions & Answers

I have had my A21s (SMA217F) for over 15 months and have never received an update. The checker always says that my software is up to date, although the current version is dated January 2021 and I know it should be more up to date than that! It is the same connecting to a computer for SmartSwitch.
I am in the UK and ordered from a UK website, but according to Samsung, my serial number shows the phone was manufactured in Kazakhstan. Samsung Help suggest this is why I haven't had any updates and that I should wait, they will come...I don't think they will, not after all this time.
Please can you guide me to the best step-by-step solution for enabling my phone to receive updates now and in the future? I don't want to root the phone, I would like to keep official status. Thank you for your help!

Related

Does FOTA actually work??

Sorry for asking a simple question but even the o2 gurus don't know.
Do updates come via ota or do you HAVE to use kies to get updates??
Or is there only specific updates that come via ota? Ie gingerbread updates come via ota but touchwiz/Samsung updates cone through kies??
There seems to be conflicting info on the net.
Currently have unbranded s2 on o2
Sent from my GT-I9100 using XDA App
Kies FOTA has yet to be used by Samsung .
Samsung apps updates come OTA via the Samsung Apps widget .
jje
If I remember correctly, Samsung never licenced the OTA capability, so while you will see the Software Update in settings, you won't get any joy.
Any official updates will appear via Kies.
FOTA is a service provided by google, a paid service that is. samsung doesnt pay
tiggerrdrr said:
Sorry for asking a simple question but even the o2 gurus don't know.
Do updates come via ota or do you HAVE to use kies to get updates??
Or is there only specific updates that come via ota? Ie gingerbread updates come via ota but touchwiz/Samsung updates cone through kies??
There seems to be conflicting info on the net.
Currently have unbranded s2 on o2
Sent from my GT-I9100 using XDA App
Click to expand...
Click to collapse
Nah, no FOTA... Can't be all fun now can it? Kies is the small price we have to pay for enjoying the best phone in the world
A samsung Reply....
kaassema said:
Nah, no FOTA... Can't be all fun now can it? Kies is the small price we have to pay for enjoying the best phone in the world
Click to expand...
Click to collapse
love the phone, had to jump through a few hoops to get it work through linux/ubuntu as well.. Hence the FOTA update query as i dont go near a windows pc that often.
Anyways an update is needed, after emailing samsung online support team (god knows how long it took me to find this) i received this back
"Thank you for contacting Samsung and I have pleasure in providing the
following assistance.
Regarding your query, kindly note UK does not support yet OTA ‘over the air’ updates and you can kindly
check our website for further and latest updates. We would like to inform you that our engineering’s are
working on releasing a firmware over the air update for the Galaxy S II ‘GT-I9100’ but it is still not available yet;
however, any news on this matter will be made public through our website so kindly keep checking our
website for latest and further updates.
We apologize for the inconvenience and thank you for your patience and understanding.
If you require any further assistance, please contact Samsung again and
we will be more than happy to help."
if i know engineers... this may be a long * infinity amount of time
They started FOTA in sweden a few days ago for SGS2
There are several reports that this works well. You simply go to settings->about and manually check for update.
They probably launch soon in other countries as well.
tjtj4444 said:
They started FOTA in sweden a few days ago for SGS2
There are several reports that this works well. You simply go to settings->about and manually check for update.
They probably launch soon in other countries as well.
Click to expand...
Click to collapse
This is also confirmed in Finland. First update I believe we've had since the phone was released..
This is great news for me because as a Mac user Kies does not do firmware upgrades. It will tell you the current and the new version, but no option to update... After seeing this for weeks I pulled out my thinkpad who's sole purpose is Kies.
New version of Kies came out, updated, but some driver would not get installed.. so I uninstalled, downloaded the new version and installed. Still did not work so decided to install the windows updates.. Since that was taking forever decided to kill time looking at XDA.. so I found this thread. Figured it would not work but what the heck...
Checked for software update, downloaded, installed. Done, in 10 minutes.
Good thing too as my "Kies" PC fails to boot after the windows updates......
evilsurfincow said:
This is also confirmed in Finland. First update I believe we've had since the phone was released..
This is great news for me because as a Mac user Kies does not do firmware upgrades. It will tell you the current and the new version, but no option to update... After seeing this for weeks I pulled out my thinkpad who's sole purpose is Kies.
New version of Kies came out, updated, but some driver would not get installed.. so I uninstalled, downloaded the new version and installed. Still did not work so decided to install the windows updates.. Since that was taking forever decided to kill time looking at XDA.. so I found this thread. Figured it would not work but what the heck...
Checked for software update, downloaded, installed. Done, in 10 minutes.
Good thing too as my "Kies" PC fails to boot after the windows updates......
Click to expand...
Click to collapse
Sounds great, I guess Samsung has released an OTA update for the "NEE" region regardless of the specific country then. If I'm right OTA should work in Denmark and Norway as well, assuming you're using stock firmware though...
So are these OTA's being delivered by Samsung or by your carrier??
tiggerrdrr said:
So are these OTA's being delivered by Samsung or by your carrier??
Click to expand...
Click to collapse
This is done via the Samsung account (you need to create one when searching for udpate the first time). So these are delivered by Samsung at least in that sense.
But also carrier specific firmwares in general are released by Samsung (via Kies).
FOTA Didn't work for me. Kies is not loading.
I will stay with 2.3.
t-mobile (austria) got FOTA update today http://fota-dn.ospserver.net/firmware/MAX/GT-I9100/FW-20120418-89510.bin ? strange version date ? for galaxy SII (bin file is a zip archive with delta_ files...)
Yup...updates over the Air FOTA is real
But you can update your phone firmware via Kies as it is considered to be more safe...
Sent from my GT-I9100 using xda app-developers app
hi, got some information about fota device register. (http://pastebin.com/byVGYzbb) only question is how to get the OAUTH_CONSUMER_SECRET, think it must be stored somewhere on the device or included in some library...
hints welcome
edit (21.10.2012): found some password and user id in wssdmdatabase.db (table profile) (some data is unchanged after factory reset, but [*nonce] is changed)...
thnx
arris

[Q] No OTA updates?

I purchased 2 xperia tablets from EE one in December as Xmas present the other in Jan/Feb for myself.
The first one I purchased is receiving OTA updates quite often and has been on kit Kat for months now, mine is still running jellybean and has not had a system update since I can remember
Both are SGP321 and mine does receive application updates through the Sony update centre
Currently on build 10.3.1.A.2.67
the other is on build 10.5.1.A.0.238
Manual refresh on update centre always comes back as "your device already has latest available system updates"
Any ideas why this one is not getting updates through?
ViaraiX said:
I purchased 2 xperia tablets from EE one in December as Xmas present the other in Jan/Feb for myself.
The first one I purchased is receiving OTA updates quite often and has been on kit Kat for months now, mine is still running jellybean and has not had a system update since I can remember
Both are SGP321 and mine does receive application updates through the Sony update centre
Currently on build 10.3.1.A.2.67
the other is on build 10.5.1.A.0.238
Manual refresh on update centre always comes back as "your device already has latest available system updates"
Any ideas why this one is not getting updates through?
Click to expand...
Click to collapse
Do the have similar customization numbers?
Your customization number can be found in your service menu under 'Service info' > 'Software info' > 'Customization Version'
If not. That is normal, because not all codes received .283 the latest firmware. If codes are similar try to update with pc-companion.
Yeah customisation codes are different... 1274-050_R4B and 1273-9362_R2D
Tried PC Companion anyway and same thing most up to date... annoying it is so far behind!
And boot loader locked on mine... great!
Is there anyway of installing a standard (but different customisation code) version on? Or am I basically stuck waiting?
ViaraiX said:
Yeah customisation codes are different... 1274-050_R4B and 1273-9362_R2D
Tried PC Companion anyway and same thing most up to date... annoying it is so far behind!
Click to expand...
Click to collapse
1273-9362 is UK and it is updated to .283 firmware. 1274-0506 is T-Mobile UK and it is on 2.67 firmware. So all you need to do is to flash firmware via FlashTool. It's not difficult at all. Jusy look through tutorials.

I am unable to get latest official updates on my Xperia XZ1 (Still on Aug'17 Patch)

I purchased an Xperia XZ1 in May, 2018. After use of couple of days, i noticed that i am unable to get latest updates (even my android security patch is of August 5, 2017 which should be of May/June'18 as per official XZ1 updates). Thereafter, I enquired on official Sony Mobile forum where i got to know that my unit is not a retail unit but meant for "commercial and journalism" purpose . Now after gathering such knowledge which is still not confirmed and i am worried about future updates, could anyone here help me regarding this issue so that I would get the official updates on my phone which is still showing that my phone has the latest software.
aadirizvi said:
I purchased an Xperia XZ1 in May, 2018. After use of couple of days, i noticed that i am unable to get latest updates (even my android security patch is of August 5, 2017 which should be of May/June'18 as per official XZ1 updates). Thereafter, I enquired on official Sony Mobile forum where i got to know that my unit is not a retail unit but meant for "commercial and journalism" purpose . Now after gathering such knowledge which is still not confirmed and i am worried about future updates, could anyone here help me regarding this issue so that I would get the official updates on my phone which is still showing that my phone has the latest software.
Click to expand...
Click to collapse
You should be able to flash the latest through flashtool if it does not help to connect it to Sony companion
Sent from my [device_name] using XDA-Developers Legacy app
Actually, I first tried PC Companion and it is showing that my phone has the latest software. Same is shown in the phone's System Update. What to do now...
Download firmware through Xperifirm and flash through Flashtool
What's your device model?
is your bootloader unlocked?
TurkO546 said:
Download firmware through Xperifirm and flash through Flashtool
What's your device model?
is your bootloader unlocked?
Click to expand...
Click to collapse
Model No. is G8342 and the Bootloader is locked.
Could you please guide me through the whole process of flashing the right firmware as I am new to all this and I think I have to do this.
Happened with me too, apparently some sellers online/local markets are selling storefront/demo devices after repackaging them and these do not get updates from sony officially but function fine, to confirm this you can check customization version of your phone and match it at https://xpericheck.com/device/G8342
If it's 1309-7037 (Commercial and Journalists) or 1311-2293 (StoreFront) then it is definitely demo unit :/
To check customization version:
Open the dialer
Enter *#*#7378423#*#* and press dial
Tap on Service info
Tap on Software info
Look for Customization Version
I'd suggest to try returning device if possible..
jawadamin3 said:
Happened with me too, apparently some sellers online/local markets are selling storefront/demo devices after repackaging them and these do not get updates from sony officially but function fine, to confirm this you can check customization version of your phone and match it at https://xpericheck.com/device/G8342
If it's 1309-7037 (Commercial and Journalists) or 1311-2293 (StoreFront) then it is definitely demo unit :/
To check customization version:
Open the dialer
Enter *#*#7378423#*#* and press dial
Tap on Service info
Tap on Software info
Look for Customization Version
I'd suggest to try returning device if possible..
Click to expand...
Click to collapse
Its the Commercial & Journalists' unit. Im afraid returning the device is not possibe now. I just want to confirm if I flash any other stock rom, would that make my phone have latest official updates as and when available?
Kindly my phone was the same when i have got it last month but I have flashed the mea ftf file through Xperia flashtool and now I am getting new update which is not shown at any website yet I think it is july security patch.
Update: New software version 47.1.A.12.235 now installed with july security patch.

New Phone with IMEI SV07?

Maybe I'm overreacting, but I was deceived by two 'new phone' sellers lately, and today I found out that the software version on my S9+, bought directly from Samsung, has software ver. 07 and I just can't account for so many updates since the phone was manufactured in Korea on 06/09/18. After the purchase I did just one OTA on 07/27 for June 1, security update and prior to that I can read some info from the phone that it had 8.0.0 status on Jun 08 and SMR Jun-2018 Release 1. My phone is official, the KNOX is fine and, according to on-line IMEI check, there should be no concerns about hardware/software state of this phone. So, has anyone a simple explanation for it or I should be directing that question to Samsung?

no security updates since march 1, 2020?

Hi all,
so I bought a V60 with DS yesterday, it was an open box but all the plastic still on device, like brand new and was able to test it and reset it to factory default before buying.
everything fine with setting it up but the phone doesn't update the security patch level..it says: you are using the latest software version for current OS.
patch level is from march 1 , 2020.
anybody knows what could be the issue.?? i've haven't found anything on this issue on the internet yet..
info:
model LM-V600EA (i think this is the Global unlocked version.?) my country is the netherlands and have a Vodafone SIM, i am able to make phonecalls and use data 4G+
software version v10f-EEA-XX
android version 10
buildnumber: QKQ1.191222.002
KERNEL 4.19.81
ive tried to use the LG Bridge software but when it want to update the driver it cannot make connection to the server.
when i want to install the driver by myself, it says that the os version (using a mac os catalina 10.15.6) is not supported...sigh..
looks like the unlocked version doesn't update.? the US verizon version have had several updates, even the latest august sec. patch level.
if someone could shed a light on this, or knows what is the issue...already very thankful.
BR
Mike
--UPDATE--
hi all,
i succeeded with updating the phone.
I used a windows 10 laptop, installed LG drivers and LG Bridge software.
it found an update, downloaded it and installed it. whole process took about an hour. download was very slow.
now i have the July 1 security Patch update. (not the latest which is august, but ok, it's LG)
software version is now v10m-EEA-XX.
camera software also updated.
still wonder why the phone is not updating OTA.
BR
Mike
I have the American AT&T model and received the August 2020 patch as an OTA a few weeks ago.
Since receiving the phone around April 1st, I feel like we've gotten every other security update.
IIRC, something like March (came with it), April, June, and August. But my recollection is a bit hazy.
On t-mobile tje July security patch is the most recent release. We've also been getting every other month or so, so I am expecting an update sometime in September hopefully
still don't know why the OTA update was not working. maybe because I have an unlocked version of the V60.??
as (security) Updates are being pushed out by carriers, i had to update it via LG Bridge.
bi-monthly update check via PC it is then.
thanks ya'll!
I also have unlocked eu version same as yours and all updates on mine was done OTA, I'm on July at the moment.
konio25 said:
I also have unlocked eu version same as yours and all updates on mine was done OTA, I'm on July at the moment.
Click to expand...
Click to collapse
do you also have the -XX in your software version.? I've read somewhere that XX on software LG phones indicates it's a test/demo model..maybe that explains why it was a open box when I bought it..
anyway..I was able to flash it with firmware V600EA10M_00, (NLD Region) ive used LGUP, hoped that the XX in the software version was removed but it isn't.
Also found a V600EA10K_00 version..Think Im gonna isntall this one and see if there's any difference, want to know what the K and M means in the firmware.
if anybody know what it means, let me know!
Thanks all!
Mine is LM-V600EA, V10m-EEA-XX.
I bought mine from Belsimple from Netherlands and actually use phone in United Kingdom on EE network. Definitely not test version. Letters in software version indicate release as lower letter then never software, same with other LG mobiles ( I had G3, G5, V30).
konio25 said:
Mine is LM-V600EA, V10m-EEA-XX.
I bought mine from Belsimple from Netherlands and actually use phone in United Kingdom on EE network. Definitely not test version. Letters in software version indicate release as lower letter then never software, same with other LG mobiles ( I had G3, G5, V30).
Click to expand...
Click to collapse
thanks for the info. so if i flash it with the K version, it would be an earlier version of the software and security patch level. then I leave it with this M version.
do you have an idea on why the OTA was not working for me then.?
as we both have an unlocked version and mine wouldn't update OTA. phone was on security patch level of 1 March "out of (open) the box" and on software version v10f-EEA-XX but OTA said I was on the latest version of OS.
When I opened nine from box first what I done I checked for updates and it's downloaded straightaway. Did you connected through WiFi or mobile network. Maybe updates are set to not download through mobile network etc. Also the way how software number show up it's mean that is unbranded fw, if you will have branding fw it will show something like v10f-234-30 (for UK EE network), mine unbranded eu open V30 also show similar to V60 where on v30 is v31a-EUR-XX (latest stock Pie)
konio25 said:
When I opened nine from box first what I done I checked for updates and it's downloaded straightaway. Did you connected through WiFi or mobile network. Maybe updates are set to not download through mobile network etc. Also the way how software number show up it's mean that is unbranded fw, if you will have branding fw it will show something like v10f-234-30 (for UK EE network), mine unbranded eu open V30 also show similar to V60 where on v30 is v31a-EUR-XX (latest stock Pie)
Click to expand...
Click to collapse
First thing I do with new mobile, updates: also connected it with Wifi and Mobile network, went back couple times to factory settings, no result for OTA.
I was able to update it via LG Bridge ..really strange that mine was/is not updating OTA.
when new patch is available for v60 I will check if it's doing OTA
thanks fo input!
my_keymike said:
First thing I do with new mobile, updates: also connected it with Wifi and Mobile network, went back couple times to factory settings, no result for OTA.
I was able to update it via LG Bridge ..really strange that mine was/is not updating OTA.
when new patch is available for v60 I will check if it's doing OTA
thanks fo input!
Click to expand...
Click to collapse
--UPDATE--
recieved an OTA update, security patch september 1st.
installed it and now om on Software version V10n-EEA-XX.
thanks again!
Thanks for update, on mine still say v10m is latest. Didn't plugged to pc just checked on mobile.
Hello, my LG V60 LM-V600EA still has not received the security patch from September 1. I am in France where it isn't sold, I bought it on eBay (open box, new phone according to the German seller, the second screen was sealed), and English UK language, at startup (nothing abnormal).
Nothing by OTA, LG Mobile Support Tool and LG Bridge does not recognize my firmware: V10m-EUR-XX. No problem whith IMEI and serial number. I received it 10/02 but the downloaded update was July 1st.
I found this strange link on the internet: lg-roms.com(???) (I don't even know if I can trust)
The latest versions are Polish (POC) and Italian (VID) . In m we find the NLD version.
Question: if one of these rom works is it reasonable to flash by LGUP or I wait for LG to update the EUR version?
Thanks
hi, I sold mine so I cannot test or tell you on which security patch LG has pushed now to the v60. the Rom site you can trust, i've downloaded and installed the V600EA10M_00 ROM and installed it via LGUP tool. but it didn't made any difference. the software version, security patch date and build number stayed the same. Also didn't got any OTA updates..regarding the official firmware..the OTA suddenly was there when I had it in September. The LG bridge tool helped me to update it to the July sec. patch but LG Bridge tool was a bit of a ''''''[email protected]#$% to get it working correct (drivers, latetst version of the software, wasn't able to connect tpo the server error's etc) eventually it worked, but still after this no OTA....I would wait for LG to push the updates..maybe it's a comfort to know that LG is really 'lousy' with updates...couple of month's behind with Security patches is 'normal' You have to play the waiting game...Hope this helped, Best regards
my_keymike said:
hi, I sold mine so I cannot test or tell you on which security patch LG has pushed now to the v60. the Rom site you can trust, i've downloaded and installed the V600EA10M_00 ROM and installed it via LGUP tool. but it didn't made any difference. the software version, security patch date and build number stayed the same. Also didn't got any OTA updates..regarding the official firmware..the OTA suddenly was there when I had it in September. The LG bridge tool helped me to update it to the July sec. patch but LG Bridge tool was a bit of a ''''''[email protected]#$% to get it working correct (drivers, latetst version of the software, wasn't able to connect tpo the server error's etc) eventually it worked, but still after this no OTA....I would wait for LG to push the updates..maybe it's a comfort to know that LG is really 'lousy' with updates...couple of month's behind with Security patches is 'normal' You have to play the waiting game...Hope this helped, Best regards
Click to expand...
Click to collapse
Thanks for your help.
I took the risk of flashing the ROM in version n version VDI (since it works) because selling it now will not bring me much. Unfortunately (but logical) I remain in the EUR-XX version so goodbye to updates.
If the site remains update, I will always have the option of going through LGUP. Anyway VDI, POC, NLD, they are the same versions as the EUR that LG forgot (my LG V0 is however in global version EUR-XX).
Thanks again
If you read my previous post you will know by now that is nothing wrong with EUR-XX version. My current version is v10n-EEA-XX September security updates. All my updates done via OTA, mobile bought in Netherlands and still in use in United Kingdom.
konio25 said:
If you read my previous post you will know by now that is nothing wrong with EUR-XX version. My current version is v10n-EEA-XX September security updates. All my updates done via OTA, mobile bought in Netherlands and still in use in United Kingdom.
Click to expand...
Click to collapse
The problem with EUR-XX, no update since 07/01. Nothing by OTA, LG Bridge doesn't recognize my Firmware and LGMobile Support Tool can't find a other update than m version. Nothing wrong ?
Edit: I try to install the m update and ... nothing : no upgrade to n the 11/12.2020.
You can try to remove sim card and try update without sim. I know that while ago orange UK blocked updates on some lg phones, once users insert different operator sim card mobile phone find updates immediately. I never had any issues with my v60 where this mobile is not in UK market, still working fine and update OTA.
If you still have issues try to use vpn for different country and update with lg bridge without sim card.
konio25 said:
You can try to remove sim card and try update without sim. I know that while ago orange UK blocked updates on some lg phones, once users insert different operator sim card mobile phone find updates immediately. I never had any issues with my v60 where this mobile is not in UK market, still working fine and update OTA.
If you still have issues try to use vpn for different country and update with lg bridge without sim card.
Click to expand...
Click to collapse
Unfortunately it's too late, these updates have messed up my LTE frequencies. In short, I am missing frequencies that make 4G + unstable in France. Now between 0 and 20 mb /s, before always 30/40 with EUR-XX firmware, watching YouTube has become hell without wifi,
my LG V60 is just an phone without a real LTE! (VDI, POC & NLD have this problem because I flashed in refurbish, it's my fault).
Otherwise OTA updates work fine but not beyond version m (EUR version). Now it's too late.
NB. 2 whole days trying to find a solution, I lost my time. I thought that the modem part was common between all European countries like for Samsung, with LG: NO!

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