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Just opened my brand new S6 Edge from T-Mobile and the screen has about 6 small scratches and 1 decent scratch on the top left of the screen.
You can barely feel them with your finger but if you hold it on an angle you can seem them.
On the phone with T-Mobile to have them send me a replacement.
On a side not this phone is beautiful. The display is AMAZING!!
jimmydigital00 said:
Just opened my brand new S6 Edge from T-Mobile and the screen has about 6 small scratches and 1 decent scratch on the top left of the screen.
You can barely feel them with your finger but if you hold it on an angle you can seem them.
On the phone with T-Mobile to have them send me a replacement.
On a side not this phone is beautiful. The display is AMAZING!!
Click to expand...
Click to collapse
Pictures or it didn't happen
Brava27 said:
Pictures or it didn't happen
Click to expand...
Click to collapse
Could you be any more nerdy???
I don't have time to take pictures and was just putting this out there to warn people to look closely at their screen.
The 6 or so little scratches I found are very light but absolutely there.
T-Mobile is overnighting me a replacement.
For the record it was a S6 Edge in black 32GB
I just checked my black 128gb one and it has a perfect screen,
jimmydigital00 said:
Could you be any more nerdy???
I don't have time to take pictures and was just putting this out there to warn people to look closely at their screen.
The 6 or so little scratches I found are very light but absolutely there.
T-Mobile is overnighting me a replacement.
For the record it was a S6 Edge in black 32GB
Click to expand...
Click to collapse
Why would you post something without any proof?
Brava27 said:
Why would you post something without any proof?
Click to expand...
Click to collapse
Proof!!!
Why the eff would I need to have proof? You do not make any sense. Stop posting your nerdisms. HAHA
Just letting people know to check their screens under a bright light to make sure there are no scratches.
My phone does.
Even if I wanted to take a picture it would be hard to capture anyway. They are very fine small scratches.
jimmydigital00 said:
Could you be any more nerdy???
I don't have time to take pictures and was just putting this out there to warn people to look closely at their screen.
The 6 or so little scratches I found are very light but absolutely there.
T-Mobile is overnighting me a replacement.
For the record it was a S6 Edge in black 32GB
Click to expand...
Click to collapse
jimmydigital00 said:
Proof!!!
Why the eff would I need to have proof? You do not make any sense. Stop posting your nerdisms. HAHA
Just letting people know to check their screens under a bright light to make sure there are no scratches.
My phone does.
Even if I wanted to take a picture it would be hard to capture anyway. They are very fine small scratches.
Click to expand...
Click to collapse
You do not belong on XDA, please leave.
Yup.. Pics, or it never happened
Sent from my D6503 using XDA Free mobile app
Why is it so hard to believe his phone arrived with a few scratches? Every company has a few defects slip through QC.
I'm not trying to light a match here because I am a new member, is it really xda's thing to asuume everything negative posted without pictures means there lying.
Maybe I'm old, (I am) but I always thought forums were about a community for help and support and a way for people with like minded interests to come together. If that's the case I imagine I should just stay a lurker taking advantage of the developers Roms and not offering any input or help to others.
Bit of a sad world we live In if this is how we now define a community.
Guess I just still live in a different time.
I believe. I've had the same issue with Samsung and Other companies in the past. Just one of those things that can happen during assembly. Good thing is that they will replace it because it's a manufacturer defect.
Anyway thanks for the heads up. Good to know to look for this when I go get mine on the 10th.
Sent from my iPhone using Tapatalk
Brava27 said:
You do not belong on XDA, please leave.
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Click to collapse
and dumbass comments like that are the reason so folks have actually left, or are afraid to post useful info... because they are ridiculed by those who have nothing better to do.
Core618 said:
and dumbass comments like that are the reason so folks have actually left, or are afraid to post useful info... because they are ridiculed by those who have nothing better to do.
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Click to collapse
If you actually followed the conversation, you would see that the member threw insults at me for no apparent reason. So I guess if you believe that is allowed and permitted, then by all means....
My replacement is scratched up as well.. wtf
Same problem here. About half a dozen small hairline scratches in mine (128GB black). Not a huge deal, but I'm paying almost a grand for this phone, so I want it to be perfect.
Got a replacement coming, so hopefully it's alright. If not, I may just exchange it for the normal S6. Might be a manufacturing problem with the curved screen.
There is another thread in the general section with several people reporting the same problem. Not sure if samsung or tmobile is to blame but it is clearly a problem.
My phone actually had scratches on the back and light bleed by the bottom left corner. Im on the phone with tmobile but they are telling me the system wont recognize my phone's imei, possibly due to the phone not being officially released yet. They want me to order a new phone and return this one, and I will be credited. Wtf how are you guys getting phones overnighted? I reported the damage one the 2nd full day and according to the rep there is a three day grace period for damaged or defective goods.
lpforte said:
My phone actually had scratches on the back and light bleed by the bottom left corner. Im on the phone with tmobile but they are telling me the system wont recognize my phone's imei, possibly due to the phone not being officially released yet. They want me to order a new phone and return this one, and I will be credited. Wtf how are you guys getting phones overnighted? I reported the damage one the 2nd full day and according to the rep there is a three day grace period for damaged or defective goods.
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Click to collapse
I wouldnt accept that answer I called T-Mobile and they ordered a new one and shipped it overnight for free. They tried to charge me for shipping and I said no way.
jimmydigital00 said:
I wouldnt accept that answer I called T-Mobile and they ordered a new one and shipped it overnight for free. They tried to charge me for shipping and I said no way.
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Click to collapse
Too late. I was just so frustrated that I followed their instructions. I ordered one with next day shipping and was told my original order would be completely refunded, including shipping costs. So it will be a wash in the end, but I probably won't get the new phone until tomorrow and I am not sending this one back until I get the other one.
I will say that my phone came with a small scratch by the multitasking button but at this point I don't care. I was mad at first but I hate calling to complain.
My 32GB black one came yesterday (4/2) with overnight shipping and it had a couple of scratches on the screen and top bezel. Not deep enough to affect viewing on the display but noticeable when the screen is off and you see the phone in certain angles under lights.
Like the previous poster mentioned, the scratches are not all in one direction or in a pattern. Mine happen to go diagonally on different parts of the phone. I am guessing it is because the plastic front and back glass protector it ships in is not fully attached to the phone. It's like a plastic sleeve with a open top and bottom so the phone has a little room to slide around against the plastic as the box is thrown around delivery trucks. Mine came in a shipping envelope instead of a box so even the box with the phone in it had room to move around as it went through UPS.
These initial scratches are not a deal breaker for me for now though. The more concerning part is that it appears there has been no improvement in terms of anti-scratching/Mohs scale with Gorilla Glass 4. So my concern is how the phone will hold up over time without a screen protector if it was scratched so easily before I even got it.
I used to use these on my old 1+1 as they often have them on offer which makes them one of the cheapest and decent protectors.
Had a 90% off code (Take90) through today so thought I'd have a look if they have anything for the 1+5.
They only have a plastic film protector for the 1+5 showing in their site.
http://www.xtremeguard.com/OnePlus-5-Screen-Protectors-p/oneplus_5_screen_protector.htm#.WapXoiPTVnE
However when selecting that a Spartan glass option comes up at 29.99 (buy 2 with the code to work comes in at $6) the pair, which again is incredibly cheap.
I haven't ordered one yet to see if it's real or just a website error (shipping to the UK takes weeks and costs more than the protectors).
Wondering if anyone else has tried it stateside?
I may order them anyway, I seem to be amassing a collection of bits of sticky edged glass, so another one won't hurt.
I've ordered one. For a tenner I'll risk it. These used to be really good. Had one for my one plus one.
Raharazod said:
I've ordered one. For a tenner I'll risk it. These used to be really good. Had one for my one plus one.
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Click to collapse
Yeah I went for it as well.
Will see when they turn up.
If no good, it'll go with my collection..
fards said:
Yeah I went for it as well.
Will see when they turn up.
If no good, it'll go with my collection..
Click to expand...
Click to collapse
Taken the plunge too, will see how they fit, still looking for that perfect glass, thinking I will end up with just a decent TGSP and use my Fitbag for protection in pockets.
https://www.amazon.co.uk/fitBAG-tailored-integrated-microfibre-cleaning-Beat-Black/dp/B071G8FXRH/
Looks like mine will be here in the next two days according to the tracking.
I'll update the thread with pictures when it does.
I just ordered and the discount code still worked. less than 7 bucks for two.
fards said:
Looks like mine will be here in the next two days according to the tracking.
I'll update the thread with pictures when it does.
Click to expand...
Click to collapse
I've got a couple of these on order, although right now I'm fairly happy with my Nilkin/Otterbox combo gave up on the full 3.5D coverage ones, first one arrived broken, second one had debris already on the adhesive before lifting from the plastic.
Well mine has turned up today.
Compete utter sh#te..
It's about 3mm narrower than the screen (not the bezels the actual visible screen)
There's no borders but there's obviously the original screen exposed on the sides
I'm going to demand a refund.
Sorry if anyone else ordered one based on this thread. Very disappointed
Might be able to see the edge and how much is exposed on the right here.
Not the best quality photo, taken with my shield tablet..
fards said:
Might be able to see the edge and how much is exposed on the right here.
Not the best quality photo, taken with my shield tablet..
Click to expand...
Click to collapse
Look like a similar cover to the Nilkin tbh. I'm happy with that as a solution, compared to the dark borders. The Otterbox case I use offers enough protection to the very outer edges due to the depth and my most likely damage would come from a more central hit/scratch.
I've received mine today and the result is similar I'm afraid.
I'll leave it on for a day or two but I reckon it'll come off since it doesn't cover the screen properly.
I really don't understand why it's this hard to make a screen protector that fits properly. Maybe OnePlus just gave the wrong measurements to all the OEMs?
In any case...
Pixel 2 out soon. Maybe that'll be an option.
fards said:
Well mine has turned up today.
Compete utter sh#te..
It's about 3mm narrower than the screen (not the bezels the actual visible screen)
There's no borders but there's obviously the original screen exposed on the sides
I'm going to demand a refund.
Sorry if anyone else ordered one based on this thread. Very disappointed
Click to expand...
Click to collapse
XtremeGuard always sells complete and utter sh*t. Any company that has 90% sales once a month is lying to its customers and does not deserve my business.
fards said:
Well mine has turned up today.
Compete utter sh#te..
It's about 3mm narrower than the screen (not the bezels the actual visible screen)
There's no borders but there's obviously the original screen exposed on the sides
I'm going to demand a refund.
Sorry if anyone else ordered one based on this thread. Very disappointed
Click to expand...
Click to collapse
Put mine on today after receiving yesterday.
Worst protector ever! Huge halo and cuts off a portion of screen like the million. Do not buy! I've already asked for refund.
Sent from my SAMSUNG-SM-G891A using Tapatalk
So I wanted to get one but I don't have a credit card and shipping is 8 dollars!
You have to buy two products in order to get the code "Take90" to work
Same as Nilkin with an extra cutout for the ffc and proximity sensor. It's probably one of the best tgsp right now, full coverage units are currently all worse than this.
I ordered 2 devices, one with dual screen, one without (I think the white is gorgeous and no white dual screen, so didn't bother). However, the dual screen one will be more for home use. So when the phones are "out and about" what case options are there? I have googled, Amazon, eBay, Walmart, but really only found clear rubber, which I already know from experience will discolor over time. How long til we get viable options for cases with such a new phone? I for sure need cases since these glass phones like to get up off surfaces. What's everyone else looking at?
pre4speed said:
I ordered 2 devices, one with dual screen, one without (I think the white is gorgeous and no white dual screen, so didn't bother). However, the dual screen one will be more for home use. So when the phones are "out and about" what case options are there? I have googled, Amazon, eBay, Walmart, but really only found clear rubber, which I already know from experience will discolor over time. How long til we get viable options for cases with such a new phone? I for sure need cases since these glass phones like to get up off surfaces. What's everyone else looking at?
Click to expand...
Click to collapse
This one looks decent.
https://www.amazon.com/dp/B085DX4WGN/ref=cm_sw_em_r_mt_dp_U_0H8EEb0M01TJ0
ROE_HUNTER said:
This one looks decent.
https://www.amazon.com/dp/B085DX4WGN/ref=cm_sw_em_r_mt_dp_U_0H8EEb0M01TJ0
Click to expand...
Click to collapse
With these curved screens, those built in protectors usually make the screen unresponsive and "clicky"
pre4speed said:
With these curved screens, those built in protectors usually make the screen unresponsive and "clicky"
Click to expand...
Click to collapse
Yes, they can, I have had a couple that I just take the built in screen protector off(tear it out).
ROE_HUNTER said:
Yes, they can, I have had a couple that I just take the built in screen protector off(tear it out).
Click to expand...
Click to collapse
That is true. I'll keep that one in mind. Ebay is full of ones from China. Um not in this climate right now lol. But before I can even start using the phones, I gotta have some sort of protection lol
So I ordered this case so I would have something to put on it until my dual screen case arrives. It was the only one that could be here this weekend. The screen protectors I ordered are a month out on Amazon. On ATT you get the phone, then register on LG site to get the dual screen case, 3-6 weeks delivery, sadness.
https://www.amazon.com/dp/B0841G1YBZ/ref=cm_sw_em_r_mt_dp_U_vDqFEb8Q6C4T8
ROE_HUNTER said:
So I ordered this case so I would have something to put on it until my dual screen case arrives. It was the only one that could be here this weekend. The screen protectors I ordered are a month out on Amazon. On ATT you get the phone, then register on LG site to get the dual screen case, 3-6 weeks delivery, sadness.
https://www.amazon.com/dp/B0841G1YBZ/ref=cm_sw_em_r_mt_dp_U_vDqFEb8Q6C4T8
Click to expand...
Click to collapse
I purchased the same case, will arrive today. I'm using clear tpu right now.
Sent from my LM-V600 using Tapatalk
x1tymez said:
I purchased the same case, will arrive today. I'm using clear tpu right now.
Sent from my LM-V600 using Tapatalk
Click to expand...
Click to collapse
Mine should be here Sunday, my phone will be bare till then. I could've waited till I go.... Yea right, I wasn't waiting!
ROE_HUNTER said:
Mine should be here Sunday, my phone will be bare till then. I could've waited till I go.... Yea right, I wasn't waiting!
Click to expand...
Click to collapse
I ordered that as well, because it will arrive soonest, but I'd rather clear. Why put a black case on a white phone. I usually get several cases anyway.
ROE_HUNTER said:
So I ordered this case so I would have something to put on it until my dual screen case arrives. It was the only one that could be here this weekend. The screen protectors I ordered are a month out on Amazon. On ATT you get the phone, then register on LG site to get the dual screen case, 3-6 weeks delivery, sadness.
https://www.amazon.com/dp/B0841G1YBZ/ref=cm_sw_em_r_mt_dp_U_vDqFEb8Q6C4T8
Click to expand...
Click to collapse
I ordered my clear TPU off ebay for that very reason of long ship times. Did find a wet install protector that will be here Sunday tho. That's what I like anyway, not glass.
bilbo60 said:
I ordered that as well, because it will arrive soonest, but I'd rather clear. Why put a black case on a white phone. I usually get several cases anyway.
Click to expand...
Click to collapse
Agreed, that's why I'm going clear and it'll be here Sunday. But I did find another on Amazon (July delivery so not ordering now) that is that glitter movement one. Clear with silver glittery hearts. Think when this country gets back to normal I'll order that, I just need protection before I start using it. That thing is heavy! Coming from a G8, it's quite a bit heavier, and larger than I'm used to ATM lol not risking it. Have had in my possession 2 days and haven't even turned it on. Lol
pre4speed said:
I ordered my clear TPU off ebay for that very reason of long ship times. Did find a wet install protector that will be here Sunday tho. That's what I like anyway, not glass.
Click to expand...
Click to collapse
The screen protectors I ordered had an April 23 ETA, but they shipped today, will be here Saturday
ROE_HUNTER said:
The screen protectors I ordered had an April 23 ETA, but they shipped today, will be here Saturday
Click to expand...
Click to collapse
Nice! I wrote IQ Shield to see if/when they have plans to release protectors for this device. "at this time we don't know if we'll release protection for this device" well boo on you IQ Shield. I've had them on every device since they went full curved screens (back to what, the V20? Altho that curve wasn't as severe as these latest devices, still a flat protector refused to stick) and actually dropped my G8 down a set of three concrete steps. Protector took every ding, and screen still flawless. Slap another one on and done. Glass protector would have shattered first step and screen on second and third lol
ROE_HUNTER said:
Mine should be here Sunday, my phone will be bare till then. I could've waited till I go.... Yea right, I wasn't waiting!
Click to expand...
Click to collapse
Tired out the new case. The side leave a gap between the glass protector. I might stick to the TPU case until something better.
Also. There's no 4 corners to protect the camera.
Sent from my LM-V600 using Tapatalk
x1tymez said:
Tired out the new case. The side leave a gap between the glass protector. I might stick to the TPU case until something better.
Also. There's no 4 corners to protect the camera.
Click to expand...
Click to collapse
Ah very good to know. Thanks for the insight. Still waiting on my clear TPU case, seems to be stuck in IN for now lol.
pre4speed said:
Agreed, that's why I'm going clear and it'll be here Sunday. But I did find another on Amazon (July delivery so not ordering now) that is that glitter movement one. Clear with silver glittery hearts. Think when this country gets back to normal I'll order that, I just need protection before I start using it. That thing is heavy! Coming from a G8, it's quite a bit heavier, and larger than I'm used to ATM lol not risking it. Have had in my possession 2 days and haven't even turned it on. Lol
Click to expand...
Click to collapse
I thought about waiting for the case, but just couldn't do it. I have never used a phone without a case, so it does feel kind of wierd, but I'll manage till Sunday, then the longer wait starts on the dual screen case. Why couldn't ATT bundle it with the phone like T-Mob? Ugh
I used to house my LG phones in cases made by TetDed. They are really just thin, molded shells covered with soft and grippy dead cow skin (real leather). Sadly, they didn't make a case for the G8 (either of them). I have emailed trying to convince them to make some for the V60.
dgduris said:
I used to house my LG phones in cases made by TetDed. They are really just thin, molded shells covered with soft and grippy dead cow skin (real leather). Sadly, they didn't make a case for the G8 (either of them). I have emailed trying to convince them to make some for the V60.
Click to expand...
Click to collapse
I used to use encased hard shells on my phone, slide in and clip to hold together. Then when I got the G8, they didn't make one for it, and this V60 is so new that there aren't alot of options yet. Not even an Otterbox defender!
x1tymez said:
Tired out the new case. The side leave a gap between the glass protector. I might stick to the TPU case until something better.
Also. There's no 4 corners to protect the camera.
Click to expand...
Click to collapse
Got the case today, and must say I like it. Fits snug and has a good feel. I was expecting far less!
ROE_HUNTER said:
Got the case today, and must say I like it. Fits snug and has a good feel. I was expecting far less!
Click to expand...
Click to collapse
Are you using screen protector?
Sent from my LM-V600 using Tapatalk
I dropped my tablet and cracked the glass on the display. Besides the crack in the outer glass, the display and touch input both work just fine.
I've noticed replacement glass on Amazon for about twenty bucks. A local repair place says that doesn't do the job; the display needs to go to a place that can refurbish the display and laminate new glass, at a cost of about $175 USD, with another $110 for the shop to remove and replace the display.
Is this legit? If it really is that complicated, does anybody know of a reliable shop that will just do the whole job my mail, hopefully for less money?
Thanks.
rlmesq said:
I dropped my tablet and cracked the glass on the display. Besides the crack in the outer glass, the display and touch input both work just fine.
I've noticed replacement glass on Amazon for about twenty bucks. A local repair place says that doesn't do the job; the display needs to go to a place that can refurbish the display and laminate new glass, at a cost of about $175 USD, with another $110 for the shop to remove and replace the display.
Is this legit? If it really is that complicated, does anybody know of a reliable shop that will just do the whole job my mail, hopefully for less money?
Thanks.
Click to expand...
Click to collapse
Your better of selling the tablet and taking the hit and pick up a new one, as it's a huge job replacing the glass only!
Also, the screens alone are £300+ and you can't get any local shop to replace the glass only, as you need specialist tools it's no small task but if you’re looking to repair it, the quote you been quoted is pretty fair!
I know it’s too late but why on earth didn’t you purchase a case for your tablet? I’ve got the supcase on my Tab S6 LTE amount of times mine has gone flying across the room I would have had a shattered display and shattered rear glass but thanks to the case not a mark or crack!
N1NJATH3ORY said:
Your better of selling the tablet and taking the hit and pick up a new one, as it's a huge job replacing the glass only!
Also, the screens alone are £300+ and you can't get any local shop to replace the glass only, as you need specialist tools it's no small task but if you’re looking to repair it, the quote you been quoted is pretty fair!
I know it’s too late but why on earth didn’t you purchase a case for your tablet? I’ve got the supcase on my Tab S6 LTE amount of times mine has gone flying across the room I would have had a shattered display and shattered rear glass but thanks to the case not a mark or crack!
Click to expand...
Click to collapse
I have a case. It was a hard drop.
Sent from my SM-T867U using Tapatalk
Sorry for you. In case it is only a single crack - have you thought of only putting a protective glass above it? That way it is sealed and might be less visible. Maybe you want to share a picture.
corwin_amber said:
Sorry for you. In case it is only a single crack - have you thought of only putting a protective glass above it? That way it is sealed and might be less visible. Maybe you want to share a picture.
Click to expand...
Click to collapse
The crack is almost invisible and I can't even feel it, but it's annoying that it happened. A local repair shop is sending the screen in for refurbishing when they have several orders lined up.
Sent from my SM-T867U using Tapatalk
UPDATE: Sending it directly to Samsung turned out to be the best option. It was a total of $280, including an upgrade to two day shipping.
I dropped it off at UPS on Friday, it was received on Tuesday, and I got a notice that the repair was completed today (Thursday, Christmas Eve). Even with holiday delays, I should have it early next week.
At that rate, it's about the same price as a year of carrier insurance + deductible.
I had an "almost" successful trade-in from Samsung.com, I sent my S22U and they just received it yesterday. It has no cracks nor scratches at all, it is in prestine condition, I took pictures and videos before boxing it in. Then i received an email saying that the phone have "crack" on body and / screen! So they're going to charge me $155! I was so mad and I immediately called CS and i told them It has no cracks at all before before sending it. Good thing they have an easy to talk to CS. It was resolved immediately because I told them i took pictures and video of it right before i put on the box.
This was my 2nd trade-in nightmare, the 1st one was the Smartwatch trade-in, same thing. They said it has crack also. I wonder who really are checking these?
Samsung is notorious for doing this. Happens with repairs too and has been going on for years.
Many have reported similar experiences.
Another option on addition to taking pics of it is to let a FedEx rep examine the phone then photograph and box it there. ALWAYS insure the shipping for the new replacement price of the phone. Double box and pad/tape it up well.
blackhawk said:
Samsung is notorious for doing this. Happens with repairs too and has been going on for years.
Many have reported similar experiences.
Another option on addition to taking pics of it is to let a FedEx rep examine the phone then photograph and box it there. ALWAYS insure the shipping for the new replacement price of the phone. Double box and pad/tape it up well.
Click to expand...
Click to collapse
Yeah, i had to carefully wrapped it from the S23U shipping wraps / box and even installed my old case
Unreal! Samsung tried to do the same thing to me. Wanted to take $155.00 off the value of the Trade-in cause they said the screen was cracked. But i had removed all my accounts from the phone, factory reset it, packed it up in its original box, took pictures and wrote down the IEMI and Serial numbers. Phone was in MINT condition without even a scratch. So they quickly reversed course and gave me the full $500 trade-in value. But it's the first Trade-in where I have had a problem with them. They must have some seriously crooked people on payroll at their warehouses in Texas because obviously I am not the first one they have done this too.
My trade-in with Samsung Germany (S22U Exynos) went flawlessly (sent back with screen protector still on, in the original box). Is it an issue people in USA are often having with the trade-ins?
My S22U trade-in went perfectly too.
I'm in the UK and I actually traded in my 12GB/512GB SnapDragon S9080 which was a Hong Kong spec S22U (and cost me £300 less than the equivalent UK spec phone initially). I got £620 trade-in value for it.
I also only factory reset it as opposed to removing my Google Account first so that debunks that rumour too!
p.dixon0 said:
My S22U trade-in went perfectly too.
I'm in the UK and I actually traded in my 12GB/512GB SnapDragon S9080 which was a Hong Kong spec S22U (and cost me £300 less than the equivalent UK spec phone initially). I got £620 trade-in value for it.
I also only factory reset it as opposed to removing my Google Account first so that debunks that rumour too!
Click to expand...
Click to collapse
No rumor. If you factory reset from settings you should be ok. If you do the reset from the boot menu without removing your Google account FRP will be active.
Jaxom84 said:
My trade-in with Samsung Germany (S22U Exynos) went flawlessly (sent back with screen protector still on, in the original box). Is it an issue people in USA are often having with the trade-ins?
Click to expand...
Click to collapse
It could be in USA only, well at least, most likely
jhun80 said:
It could be in USA only, well at least, most likely
Click to expand...
Click to collapse
Did a class-action against Samsung US got launched in the recent years? If many people are encountering that kind of stuff, I'm nearly surprised that it hasn't been done (yet?).
Small scratch below the camera, samsung called badly cracked and offered the same $155 charge.
I will never trade in with samsung again.
jhun80 said:
I had an "almost" successful trade-in from Samsung.com, I sent my S22U and they just received it yesterday. It has no cracks nor scratches at all, it is in prestine condition, I took pictures and videos before boxing it in. Then i received an email saying that the phone have "crack" on body and / screen! So they're going to charge me $155! I was so mad and I immediately called CS and i told them It has no cracks at all before before sending it. Good thing they have an easy to talk to CS. It was resolved immediately because I told them i took pictures and video of it right before i put on the box.
This was my 2nd trade-in nightmare, the 1st one was the Smartwatch trade-in, same thing. They said it has crack also. I wonder who really are checking these?
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Darn it. I had to rush out my shipment so I had no time to take photos or videos. I also didn’t have the phone box so I just put case and wrapped phone in bubble wrap in a tight box. Does have minor scratches on screen as I only used it with case and no screen guard but nothing else
harsh9101 said:
Darn it. I had to rush out my shipment so I had no time to take photos or videos. I also didn’t have the phone box so I just put case and wrapped phone in bubble wrap in a tight box. Does have minor scratches on screen as I only used it with case and no screen guard but nothing else
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If you don't use a screen protector it will likely get scratched.
Always keep the original box. When shipping place that in a sturdy box that's bigger and place bubble wrap all around it so it's not loose or in contact with the box, seal with tape.
Get a larger box and repeat.
ALWAYS fully insure the shipping. If prepaid make sure the issuer of the label is fully insuring YOUR phone! If in any doubt pay for the shipping yourself. Use FedEx or UPS, 2nd day is best.
harsh9101 said:
Darn it. I had to rush out my shipment so I had no time to take photos or videos. I also didn’t have the phone box so I just put case and wrapped phone in bubble wrap in a tight box. Does have minor scratches on screen as I only used it with case and no screen guard but nothing else
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If you didn't have the original phone box you were supposed to send it back in the S23u box.
harsh9101 said:
Darn it. I had to rush out my shipment so I had no time to take photos or videos. I also didn’t have the phone box so I just put case and wrapped phone in bubble wrap in a tight box. Does have minor scratches on screen as I only used it with case and no screen guard but nothing else
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They didn't asked for the video or picture when I called them. You should be fine... if in US, good luck!
jhun80 said:
They didn't asked for the video or picture when I called them. You should be fine... if in US, good luck!
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That's for your protection not theirs!
It strengthens your position if your insurance claim is disputed. Cover your six...
Got exactly the same issue.
My trade in S22 Ultra was in pristine condition.
I contacted support on chat and it took the representative less than five minutes to cancel the charge.
Did they actually checked?
Are they taking a chance that we are going people are going to suck it up and pay $155?
This is borderline fraudulent.
My trade in went down to 1$ value :-( It was originally 5$ so I'm not that disappointed
Seems like this is US problem mostly. My S22U went in... took Samsung 10 days to process and then I've got email that has been done. So my only complain could be lack or very minimal information provided of what is going on.
Paul_Deemer said:
If you didn't have the original phone box you were supposed to send it back in the S23u box.so you mean the shipping box or the actual Samsung s23 ultra packaging? Cause I just toss my S22 in the shipping box the s23 came in and deip the thing off at fed ex. I did keep my screen protector on it and I also left the case on. Got my full credit day before yesterday.
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The instructions for Samsung state to put the phone in the box nothing else. No cases, no accessories etc. Just the bare phone. And you put it in the S23U box and put the s23 box in the shipping box that it came in. At least that how you supposed to do it. I always have my original box so I put mine in the S22U box.