Won't answer incoming calls - Touch Pro CDMA

Has anyone else had this problem and/or found a solution? I have searched the threads but haven't seen anyone mention it. I have the Sprint TP and when I have an incoming call pressing the onscreen or hardware button does nothing to answer the phone. I can press a million times, but the phone doesn't pick-up. Any help would be appreciated.

Do you have stock ROM?
Have you tried soft and hard resets?
If it is stock and have tried hard reset, time for replace.

I dont know if you posted on PPC Geeks too, but someone over there was having the same problem. I had this problem as well, and it would only happen when a data connection was established. I just had to hard reset because I couldn't find any type of fix for it.

Yeah, I also posted on ppcgeeks. I think the problem is with Diamond Tweaks. Apparently it does something that changes the amount of time it take to stop a data connection when a call is coming in. Not sure which of the "Tweaks" that I changed made that a problem. eenieMINI directed me to this post that is supposed to hold a solution:
http://forum.ppcgeeks.com/showpost.php?p=458469&postcount=1

This fix will make your data connection always on

^^ no it wont...but it is the fix...I had the same problem.

I tried the cab file that was part of the thread in ppc geeks mentioned above and I am still having the problem. I do not have any tweaks on my phone, just the stock ROM and emoze, so that I can have push for my gmail.
I am a complete novice and would appreciate any help that can be offered with this. Also, when I disconnect emoze my phone works perfectly, so I know that it is the problem. I have contacted emoze but they have not answered.

pdane said:
I tried the cab file that was part of the thread in ppc geeks mentioned above and I am still having the problem. I do not have any tweaks on my phone, just the stock ROM and emoze, so that I can have push for my gmail.
I am a complete novice and would appreciate any help that can be offered with this. Also, when I disconnect emoze my phone works perfectly, so I know that it is the problem. I have contacted emoze but they have not answered.
Click to expand...
Click to collapse
u need to use phm regedit and make sure that key in ppcgeeks is still set to #777

sidwin said:
u need to use phm regedit and make sure that key in ppcgeeks is still set to #777
Click to expand...
Click to collapse
OK, now what is phh regedit and where do I get it? Is it a self explanatory program or is there a users guide that I can read somewhere? Sorry for the complete lack of competence

I had this problem start manifesting itself when I installed Advanced Configuration (originally made for the Diamond) and tried everthing to fix it. Even setting all the settings back to default and removing the app didn't fix it. The only true fix was to do a hard reset. I havent had the problem ever since and have been using a registry editor to make the changes I wanted to do through Advanced Configuration Tool. I think because it's not 100% made for the Raphael it's making registry changes that don't necessarily apply to our phones. I dunno, that's my speculation.

I thought the directions on ppcgeeks was
straight forward. Go back to the link posted above and follow the directions. I would suggest printing them first id you are nervous. This was my first only reg edit (so far).

coolguy949 said:
I had this problem start manifesting itself when I installed Advanced Configuration (originally made for the Diamond) and tried everthing to fix it. Even setting all the settings back to default and removing the app didn't fix it. The only true fix was to do a hard reset. I havent had the problem ever since and have been using a registry editor to make the changes I wanted to do through Advanced Configuration Tool. I think because it's not 100% made for the Raphael it's making registry changes that don't necessarily apply to our phones. I dunno, that's my speculation.
Click to expand...
Click to collapse
I had the same problem on the Touch Pro and on my previous Touch. Once Advanced Configuration was installed, I had major problems answering phone calls. Hard reset (and not reinstalling Advanced Config) solved the problem.

Related

questions after upgrading to WM6

1. A2DP icon missing
I want to re-direct skype audio to my bluetooth earphone. How can I do that?
2. I can not login MSN/windows alive though skype can login without any problem via WIFI. Seems MSN try to get online through different connection setting? how/where can I define the connection setting for MSN?
3. Phone module die without any sign. All incoming call is diverted to voice mail automatically until soft reset. As if the phone is switched off.
(I am not sure whether this is WM6 related)
this means you might miss important call without any sign!
Does anybody have same experience?
1) I dont think that was ever a default thing? Did you install something and forget? have a cooked rom? There are A2DP solutions in this forum, "Use the Search luke."
2) No, its shagged. I installed the windowslive50.cab file I had on universal, it works now.
3) No idea, mine works fine. Hard reset? Check your sim?
I can get online with my WLM but it does sometimes take a resync of the whole account to do it.
Skype did say (unless changed recently) that they were still working on transferring calls to bt headsets. Which means, currently, that it does not work through anything other than headphones and the mic on the phone.
Comm Manager
Hello,
It is possible to change the green color from the Comm Manager ?
Thanks
French Keyboard
I have upgraded my french Advantage and all is OK apart for keyboard layout. On my old Universal (also french keyboard) I had changes the registry for hklm/software/oem/qwerty layout to 1040C (hex) and it had worked.
On the advantage this does not seem to change anything, any ideas?
Also has anyone got integrated VoIP working? I have used a CAB file from Universal to activate it and SIP Config Tool to do the set up but it does not allow me to select VoIP from today menu.
Anyone got this set up and working? Integrated VoIP is the reason I upgraded to WM6!
Messenger Etc....
Live Messenger stops working correctly after a soft reset. Initially it works fine. Contacts show as offline, although they are still able to contact me and vice-versa.
As far as I can ascertain push email still functions correctly.
I cannot confirm whether this is related to MS's side (rather than the program) as I haven't had chance to check if anyone else experiences the same problems.
Have tried installing the separate CAB file but I am subsequently told that I do not have the necessary permissions (or something like that).
This comes from tests on a T-Mobile branded Ameo (not the brand new one I'm selling, if anyone decides to cross-check!)
I haven't come across any other problems. Seems a bit less laggy than the original T-Mobile ROM, loads up web pages slightly faster too it seems.
No other issues as yet.
Ive had no probs at all since installing the messenger cab.
Still using it now.
Do we know what version of WLM is on this new ROM?
I've pulled \windows\wlmmessenger.exe to desktop and looked at the Version tab...10.6.28.2700 is what comes out.
Pyrofer - can you do the same on your cabbed version and let me know what the version number says? Not always an accurate guide but worth a shot. Also the digital signature is 3rd May 07.
Cheers
Ant
EDIT - never mind, just seen ur post in general Athena tab...10.6.0026.1400
I wonder what is different? If anything? I also wonder whether this is actually a final release of the ROM that's just been leaked early, as WLM is a pretty central component to web using Athena owners (myself very much included) and for it not to work after a soft reset...hmm.
Hi royalmail,
I've got exactly the same problem you mention about the phone.
I was unable to answer calls.
So I belive you've use the second file to upgrade to WM6 (HTC001 ... with ipl...).
You have to go back to WM5 WWE using the last ROM posted in the Athena upload folder in the XDA FTP. After flashing your Athena to WM5, Use the first ROM posted (the one with a readme file included).
And voila! No problem at all since I've done it this morning, everything works fine!
Hope this helps!
Hi Thibale,
I flashed with the t-mobile version. the phone dead only once so far, though i am not sure it's caused by WM6. Anyway, thx for sharing your info.
royalmail said:
1. A2DP icon missing
I want to re-direct skype audio to my bluetooth earphone. How can I do that?
2. I can not login MSN/windows alive though skype can login without any problem via WIFI. Seems MSN try to get online through different connection setting? how/where can I define the connection setting for MSN?
3. Phone module die without any sign. All incoming call is diverted to voice mail automatically until soft reset. As if the phone is switched off.
(I am not sure whether this is WM6 related)
this means you might miss important call without any sign!
Does anybody have same experience?
Click to expand...
Click to collapse
See if this helps
http://www.silentservices.de/btIO.html
Also, read through the forum regarding some of your other issues.
Try to disable your GPRS and see if your calls start coming through.
Pyrofer said:
Ive had no probs at all since installing the messenger cab.
Still using it now.
Click to expand...
Click to collapse
Thanks for all the input.
@Pyrofer, could u upload yr WLM5.cab here? thanks in advance.

Prophet WM6 problems

Is any Prophet version of WM6 that has no problems with loosing e-mails,WLM seetings, GPRS settings... and with seeing SD cards?
alinchioveanu said:
Is any Prophet version of WM6 that has no problems with loosing e-mails,WLM seetings, GPRS settings... and with seeing SD cards?
Click to expand...
Click to collapse
Well i do not have any of your problems.. So i think you are doing something wrong.. The problem with E-mail, WLM and GPRS settings is probably because you use the stylus to soft reset the phone. This makes the phone lose all its settings. Therefore i would suggest you use a program like PsShutXP. This program can soft reset like when you use the stylus, but it writes your changes to the registry before it resets, which makes your phone not loose your settings.. I had the same problem like you untill i began using psshutxp.
You could also just make a clean shutdown as soon as you have done your changes. Just hold the shut down button until a warning comes up, and then answer yes.. Then turn back on..
RE
What about WM6 stop responding. You have to use the pen for reset. This will may cause loosing those settings. This is not an acceptable solution. I use soft reset programs and it is true but othewise...
I have to reinstall everithing all the time. I'm loosing my patience. No one is able to remedy that problem?
Da9L said:
Well i do not have any of your problems.. So i think you are doing something wrong.. The problem with E-mail, WLM and GPRS settings is probably because you use the stylus to soft reset the phone. This makes the phone lose all its settings. Therefore i would suggest you use a program like PsShutXP. This program can soft reset like when you use the stylus, but it writes your changes to the registry before it resets, which makes your phone not loose your settings.. I had the same problem like you untill i began using psshutxp.
You could also just make a clean shutdown as soon as you have done your changes. Just hold the shut down button until a warning comes up, and then answer yes.. Then turn back on..
Click to expand...
Click to collapse
alinchioveanu said:
What about WM6 stop responding. You have to use the pen for reset. This will may cause loosing those settings. This is not an acceptable solution. I use soft reset programs and it is true but othewise...
I have to reinstall everithing all the time. I'm loosing my patience. No one is able to remedy that problem?
Click to expand...
Click to collapse
Hi guys,
I am sure that you all know about MS WIndows, if you push the reset button on your computer, the running application and data will be lost.
Do the same with ur PDA, Just close your application after you used it (using task manager or something else), so if it is freeze your data still available in your PDA.
I hope it might be helped.
sorry if i have mistaken
alinchioveanu said:
What about WM6 stop responding. You have to use the pen for reset. This will may cause loosing those settings. This is not an acceptable solution. I use soft reset programs and it is true but othewise...
I have to reinstall everithing all the time. I'm loosing my patience. No one is able to remedy that problem?
Click to expand...
Click to collapse
I haven't seen anyrom yet that lets you be able to do this. But just make your changes (GPRS settings, WLM settings and more) and then shut down the device and after that turn it on again. Then you cant lose those settings.. And if it freezes, use the stylus, the settings that you have changed before the normal shutdown will still be saved.
RE
I know that but with one single notification... On PDA, mail is everytime opened and cannot be closed. Once you reset the device, will loose mail settings. All the data setting in your mail are stored in "cemail.vol". This cannot be saved because is opened all the time.
tb146 said:
Hi guys,
I am sure that you all know about MS WIndows, if you push the reset button on your computer, the running application and data will be lost.
Do the same with ur PDA, Just close your application after you used it (using task manager or something else), so if it is freeze your data still available in your PDA.
I hope it might be helped.
sorry if i have mistaken
Click to expand...
Click to collapse
alinchioveanu said:
I know that but with one single notification... On PDA, mail is everytime opened and cannot be closed. Once you reset the device, will loose mail settings. All the data setting in your mail are stored in "cemail.vol". This cannot be saved because is opened all the time.
Click to expand...
Click to collapse
do you any application to close the application ? because if i use task manager, i can see the running application on my PDA, it is just a theory since i never use my PDA to open the email.
Cheers

having problem when trying to enble Wifi and Bluetooth after upgrading to WM 6

I believe most people face this problem. I hv no solution to it, but I personally believe this is not a hardware prob and it can be solved. Hope to start this thread so everyone can discuss this together and come up with something.
got this from other thread...
bull_do3er said:
put registry editor shortcut in \windows\startup
put wififix.reg in \Program Files
all this does is set the HTCPreloadwifi=1 everytime i need to reset my device. i think the problem is the value was resetted to 0 everytime you reset your device. That's why the wifi doesnt work. not sure if this works for everyone. but for me its working nearly everytime.
Click to expand...
Click to collapse
is this a good idea?
Pehaps it is useful to give some more specific details. Indeed there are several users that run in to these problems, but many more (including myself) never experienced any misbehaviour whatsoever. There must be a difference somewhere.....
i faced the prob which when u set the HTCPreloadwifi to 1, it revert back to 0 after soft reset. then i found that this is actually bcoz of the file "WiFiInit", which is in the startup. so i removed it from the startup, set the HTCPreloadwifi to 1, then power off and on it instead of soft reset (soft reset might work, just play safe.)
rondol1 said:
Pehaps it is useful to give some more specific details. Indeed there are several users that run in to these problems, but many more (including myself) never experienced any misbehaviour whatsoever. There must be a difference somewhere.....
Click to expand...
Click to collapse
rondol1, will you stay here in this thread. who knows, we might spot the difference between your "working" device and our "half-working" device. appreciate that.
The point is, I never changed anything after flashing the ROM and WIFI works right away. I have noticed that with WEP encryption enabled things don't go that smooth. Without security OR with WPA enabled, I don't experience any problems with WIFI. About Bluetooth, I really don't use it, only to connect my TomTom GPS receiver and that give no problem whatsoever. But that comparison isn't fair, cos the TomTom app takes care of it by itself, without the general WM6 settings.
Perhaps it's good to mention that I use the latest WM6 builds, I red your post in some threads from older ROM's too. Could be that those earlier release had more bugs on this point.
i'm using Fantastic Mobiz v2.0b4....actually wanna to load up other new wm6, but instead of avoiding, i think we shd try to solve the problem..
anyway, i am thinking about whether there is anything wrong with the registry that caused the prob, or any 3rd party software that is interrupting the bluetooth's functioning. is there any way to "compare" the registries?
I don't know, but I hardly use any 3d-party software. And about solving the probs on early WM6 builds: isn't that a Microsoft job? If there is a problem in the OS, we don't gonna solve it by changing some regs!
rondol1 said:
I don't know, but I hardly use any 3d-party software. And about solving the probs on early WM6 builds: isn't that a Microsoft job? If there is a problem in the OS, we don't gonna solve it by changing some regs!
Click to expand...
Click to collapse
haha...ya...but i meant a cooked version of wm6. the developer might hv added something which works on his but not on others. any assumption hv to take into consideration. i guess that is how most probs are solved.
seems like no one patronize this thread...ahah , anyway i will still try to update what i've discovered until the next version of rom is up. who knows, people might be desperate and found this thread. i just hope someone will join in the discussion or i will look like a bloody fool who participates in my own thread.
right now, i insert btdwake and btlauncher to my startup folder. it works most of the time (not sure it works bcoz of the files that i put in the startup folder).
i still think that it might be a registry problem. will compare the registry with a working set's one of these days.
I've got also a problem when trying to enble Wifi, what you've done exactly? Does it works?
Gaexu said:
I've got also a problem when trying to enble Wifi, what you've done exactly? Does it works?
Click to expand...
Click to collapse
hi Gaexu. well...it is easy to make things work, but problem lies on the steps that make them work. enabling my wifi is fine, but not perfect.
I suppose your prob is when u go to comm manager, click on the "Wlan", then u see the radar (loading), after that, nothing happened, the icon still show the grey icon with the cross.
steps:
1.)first you gotta remove a file called "WiFiInit" from \windows\startup\ folder.
2.)next, go to the registry using PHM Registry Editor. go to HKLM\Comm\TNETWLN1\Parms, there are 2 reg dwords - "HTCPreloadStatus" and 'HTCPreloadWifi". change their value to "1".
3.)power off the device and on it back.
the reason to remove "WiFiInit" from startup is bcoz it seems to cause "HTCPreloadStatus" value to revert back to "0" after a soft reset. actually i've remove a few more things from startup, but i dun think there is any "linkage".
sorry about this, but don't expect the wifi to be enabled as easy before upgrading (at least not for me). to enable the wifi for the first time (after you soft reset everytime), go to comm manager, click on WLAN. then the radar thingy comes out, rotate a few round and disappear. while it is rotating, observe the "G" on top, it changes to the wifi icon and revert back to the "G". that means wifi is detected. click on WLAN again, and same thing will happen. now, push the on/off button to black out the screen(standby mode) and turn on again. wifi comes alive.
i am too long winded. this is my first time in my life typing more than 6 lines in a forum. do let me know if it doesn't work. good luck.
Thanks for your help
The Wifi works, but just for about 30seconds or 1minute... then it turns off
does anyone know this problem?
I will try it again and again,
thanks
Gaexu said:
Thanks for your help
The Wifi works, but just for about 30seconds or 1minute... then it turns off
does anyone know this problem?
I will try it again and again,
thanks
Click to expand...
Click to collapse
hv u change the value in the registry?
Yes, "HTCPreloadStatus" and 'HTCPreloadWifi" have the decimal value 1.
HTCResumeWifi = 0
I will retry it with another network (not the one from my University) maybe it works...
Gaexu, so how's your bluetooth? working perfectly?
i looked through the registry and found that many of the bluetooth keys are incomplete after comparing with other devices...but i need to extract more info from a workin prophet...
Hi scarymoviesg
Now my Wifi works perfekt (not with the one from the University but with all the others)
Thanks a lot!!!!!
Gaexu said:
Hi scarymoviesg
Now my Wifi works perfekt (not with the one from the University but with all the others)
Thanks a lot!!!!!
Click to expand...
Click to collapse
glad that it works... anyway...how's ur bluetooth?is it work?

Unable to answer the phone most of the time.

I'm on a 5060 build using the Kitchen. I have HTC Home, S2U2, and anything else that was defaulted in the settings from the basekit.
I had the same problem on DCD 3.0.1 and nue 5054 and 5059. I was told it was advanced config, so I reflashed 5059 without AC, then 5060 without it. The device worked great yesterday, but this morning I couldn't answer the phone again.
I had found something that added a change soft key setting to the systems tab, I installed that and changed the setting to messaging instead of calendar, and that's when the issue returned, so I figured it was something to do with the that. I did a hard reset but the issue still remains. My next resort is a re-flash, but I really don't want to go through all that if I can avoid it.
clamknuckle said:
I'm on a 5060 build using the Kitchen. I have HTC Home, S2U2, and anything else that was defaulted in the settings from the basekit.
I had the same problem on DCD 3.0.1 and nue 5054 and 5059. I was told it was advanced config, so I reflashed 5059 without AC, then 5060 without it. The device worked great yesterday, but this morning I couldn't answer the phone again.
I had found something that added a change soft key setting to the systems tab, I installed that and changed the setting to messaging instead of calendar, and that's when the issue returned, so I figured it was something to do with the that. I did a hard reset but the issue still remains. My next resort is a re-flash, but I really don't want to go through all that if I can avoid it.
Click to expand...
Click to collapse
What do you mean you cannot answer your phone?
The calls don't go through, you cannot use the send key, what's up?
I press the answer softkey or the hardware key, and it doesn't work most of the time. It will mute the ringer, but will not answer the call.
This has been discussed elsewhere in this forum and on brand X. I also had a problem with the phone not answering. If you believe what they say....and I've tried it and it seems to be working for me now......reload a ROM without Advanced Config. This seems to be the common thread to the problem....Now my calls answer almost immediately. Try it...see if it solves the problem
I did that. My 5060 build didn't have AC in it at all.
Do you have SPB Pocket Plus installed? I had the same problems, but it hasn't returned since I uninstalled PocketPlus...
Nope. No SPB. Only default 5060 basekit and HTC home/S2U2.
I've actually gone ahead and re-flashed back to Sprint 3.35, which sucks because I really really liked the 6.1 threaded SMS, but a phone that I can't answer doesn't really do me any good.
I'll just have to wait for an official 6.1 I guess.
clamknuckle said:
Nope. No SPB. Only default 5060 basekit and HTC home/S2U2.
I've actually gone ahead and re-flashed back to Sprint 3.35, which sucks because I really really liked the 6.1 threaded SMS, but a phone that I can't answer doesn't really do me any good.
I'll just have to wait for an official 6.1 I guess.
Click to expand...
Click to collapse
the new PocketCM comes with threaded text..
A little update.
The GPRS_bye_if_device_off registry hack is what was causing me not to be able to answer my phone. It was supposed to improve battery life.
I had ran no2chem 5060 for a few weeks without it happening, then went to DCD 3.0.4 and it didn't happen until last night, I tried that hack. Sure enough, after the reboot, that hack is what did it. I was doing this hack just to test that theory so had a back up. I restored it and now the phone works properly again.

FIXED: Answer button doesn't answer, data connection turns off after call

EDIT:
earthtodigi said:
Yes, this is a known issue with Advanced Config, perhaps some other apps as well. Try this fix.
http://forum.ppcgeeks.com/showthread.php?t=40427
Click to expand...
Click to collapse
That post fixed my problem, as well as fixed the problem which the data connection turns off after a call.
Hey guys, sup?
I have a huge problem with my TELUS Touch Pro. Great phone, but just one problem...
Whenever somebody calls me, I can't answer the phone. The onscreen "Answer" button doesn't work, the Talk button doesn't work, pressing the Select button doesn't work...pressing the headphone button does, but sometimes my headphones are in my pocket, or sometimes they're not with me at all!
The only way I can answer them is by ignoring the call, and calling them back. It sucks big time.
Anybody have a solution? And no, I'm not hard-resetting my phone. It started doing this for my first call, so I'm pretty sure it's not my fault.
HEEAAALLLPPP!!!
Is this the stock ROM?
Do you have BT on and connected?
Mine started doing that yesterday. I did a hard reset and so far everythings back to normal. Still do not know what it was tho
I just had my TP replaced and the new one did the same thing, I did not notice until a few days later as I use a bluetooth headset and pushing the answer key on the headset worked. I had to RTN the device to make it work properly. Have not had a problem since. it has been aabout a week and a half.
Sometimes I've noticed this happens when my memory is tied up elsewhere, ie media player or something. Try soft resetting your phone every morning that might help clear it up.
I have had this happen with me on my Titan which I recently traded in for my Touch Pro, and also on my Touch Pro. I noticed it coincided with installing iGo8 GPS software on both. A hard reset was the only way I found to fix it. Uninstalling the software did not do the trick. I could be wrong about the software title I am blaming, but I have everything reloaded on my phone except that, and all is well. I do have a Slide To Answer incoming call screen now with the MightyRom 4.9.5 rom installed, maybe this is a work around, don't know for sure. If anyone else has more feedback, let me know. I would love to find a fix for it so I can use my GPS software.
Mine started doing this crap last night. I reinstalled the S2A cab and just let it go.
I am starting to think it might just be the telus network being a boatload of suck. Mine does it with the stock rom without any programs loaded from time to time. I am thinking it must be the tower failing to acknowledge that you want to answer the call, so the phone keeps ringing becuase it sees there is an incoming call but the tower ignores that you are trying to answer it. This is just my guess based on what I have read about CDMA, I wonder if any GSM users have the same issue.....
Do any of you have Advanced Configuration installed? This is what caused this problem for mine and my brother's TP. Uninstalling didn't fix it. Had to hard reset.
Yes, this is a known issue with Advanced Config, perhaps some other apps as well. Try this fix.
http://forum.ppcgeeks.com/showthread.php?t=40427
earthtodigi said:
Yes, this is a known issue with Advanced Config, perhaps some other apps as well. Try this fix.
http://forum.ppcgeeks.com/showthread.php?t=40427
Click to expand...
Click to collapse
I can tell you that this will more than likely fix this for you. Mine was doing the same thing, applied this, done and shut! Good luck.
OMG OMG OMG thanks!!!! That also fixed the problem where it ended the data connection after the call.
Sorry I took so long, I THOUGHT I was subscribed to the thread...
Thanks again!

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