I've had my Atrix 4g for about 10 days, never rooted or bootunlocked or anything like that, it's still 100% retail from AT&T. I've just made phone calls and fiddled with a few apps.
Today I had the bright idea to plug my old tmobile sim card into it thinking it'd boot right up and I could go into the settings and copy off some of my old contact numbers, I could always do it on older less than smartphones. Well it came up asking for a Sim network Unlock PIN. I didn't know what that was so I just took it out and put my old AT&T sim back into the phone, thinking it was just a failed endevour and that I would just go on about my business like it had never happened.
Well upon booting with the activated sim card the phone came with and the one I've been using... Much to my dismay, it's STILL asking for a Sim network Unlock PIN, I haven't the slightest idea what that is and I can't get past it unless I boot the phone up with no BP, then I can get into android and fiddle around on my wifi and do that kinda stuff but the Network Provider bars won't light up, it's like it has no idea who my cell provider is even though the at&t sim card is in it!
I'm at a loss, I called AT&T and I went into their store, but the most they could do for me was give me an 8 digit pin that didn't work and I found something on motorola's site that said something like 4digits of 1's and that doesn't unlock it either. They even gave me a new sim card at the store, and it's still asking for the Sim Network Unlock PIN. It's as if MOTOBlur has went ass up I did a factory reset after the new sim card, and yet it's still asking. I haven't the slightest idea what to do. AT&T said they'd just replace the phone and of course I'd probably be out of a phone for a couple weeks.
I'd be glad to try some troubleshooting if someone is willing to work with me.
Matt
bring your phone to a local at&t store and ask for a replacement.
Luckily they dont' have any in stock as they only have the atrix 2 in stock nowadays, so once again without for a couple weeks
Ya, I didn't think anyone would be able to help me here, other posts relating to this topic have gone unsolved as well worth a shot I guess.
It was posted elsewhere flashing a different carriers radio and then unlocking worked. Then the user was able to flash the newest radio for his carrier.
Sent from my MB860 using Tapatalk
I would love to flash, but I don't suppose I'd get another try if I accidentally flashed the wrong file...
I just wish I could flash it back to the way it was when it first came out of the AT&T box the other day...
I found someone who had a tmobile account and had them call for me using my imei number and they've requested an unlock code from motorola, so I'm going to wait for that and see what happens...
I still feel like there should be some kind of way to flash back to an original firmware someone might be able to copy off from an out of the box at&t atrix.
Are you sure you're not looking at the Motoblur account login?
positive, says Input Sim Network PIN and it stays resident regardless what sim is inserted.
It is kind of funny how the factory reset doesn't actually reset it back to factory conditions
eylusion said:
It is kind of funny how the factory reset doesn't actually reset it back to factory conditions
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Click to collapse
All factory reset does is wipe the data partition, which would put it back in a "factory like" state.
I'm getting a bit frustrated... I have unlocked and rooted the phone and now I"m trying to unlock the SIM so that I can give it to my wife to use with a European Sim Card. I've googled, read and read and so far I've done the following:
1. Placed the European SIM into the phone (that I used in my old TMobile phone to date)
2. Was presented with "Enter sim network unlock pin"
3. Called AT&T and obtained the "unlock code".
I tried that code 3 times so far. After spending a fair amount of time with ATT support on the phone they believe that the "pin" is different from the "code". Btw, the unlock number was confirmed to me by ATT support folks twice... I rechecked the IMEI number twice... and I"m stuck... what do I do? Is there a difference?
Btw, I tried it under CM7 and AOKP
Thanks
SIM vs Carrier Unlock
There is definitely a difference between Carrier unlocking and SIM unlocking. I was steered wrong by AT&T the first time I asked. Essentially, they gave me a code that would allow me to override being locked out of my SIM card (to access phone numbers, etc) as a result of entering the SIM password wrong. This was NOT what I wanted.
I called back, and specifically requested a Carrier Unlock (for using other companies' SIMs), and they then made good on this request. You will need an active SIM from another carrier to get the job done, but if you specify your request to them, hopefully they will get it together. Another option is to buy a code at the numerous online re-sellers, but like I said, AT&T gave me mine for no cost. Good luck to you!
tobnddl said:
There is definitely a difference between Carrier unlocking and SIM unlocking. I was steered wrong by AT&T the first time I asked. Essentially, they gave me a code that would allow me to override being locked out of my SIM card (to access phone numbers, etc) as a result of entering the SIM password wrong. This was NOT what I wanted.
I called back, and specifically requested a Carrier Unlock (for using other companies' SIMs), and they then made good on this request. You will need an active SIM from another carrier to get the job done, but if you specify your request to them, hopefully they will get it together. Another option is to buy a code at the numerous online re-sellers, but like I said, AT&T gave me mine for no cost. Good luck to you!
Click to expand...
Click to collapse
Thanks, unfortunately they keep sticking by their guns and claiming that the code they're providing me with is the proper one.....
Don't try too many times, after maybe 5, not sure, you can permanently lock your phone. It is a security measure.
You nay already know, but hate for you to mess up your phone.
I'm still convinced that there's no way AT&T or anyone else would be able to tell you remotely what the code is.
When you buy new SIMs, they come inside a credit card-shaped piece of plastic. On that card itself (not the sim), there's two spots: one for a PIN and one for a PUK. The PIN is needed because the new SIM defaults to being locked as a security feature. Every time you turn off the phone, the SIM locks itself. Once unlocked, however, you can go into a phone's SIM settings and leave it unlocked permanently for any phone.
You need to find the card that originally came with the SIM.
Chrism suggested not to attempt the wrong pin too many times. It won't lock your phone, it will lock the sim and then require you to enter the PUK code.
I still wonder if it is the phone. When you enter the code, then you can use any sim card. He wants to unlock the phone to work with a different carriers sim I believe.
His problem is with the phone, not with the sim, is it?
Could be wrong.
tobnddl said:
There is definitely a difference between Carrier unlocking and SIM unlocking. I was steered wrong by AT&T the first time I asked. Essentially, they gave me a code that would allow me to override being locked out of my SIM card (to access phone numbers, etc) as a result of entering the SIM password wrong. This was NOT what I wanted.
I called back, and specifically requested a Carrier Unlock (for using other companies' SIMs), and they then made good on this request. You will need an active SIM from another carrier to get the job done, but if you specify your request to them, hopefully they will get it together. Another option is to buy a code at the numerous online re-sellers, but like I said, AT&T gave me mine for no cost. Good luck to you!
Click to expand...
Click to collapse
I believe this is correct. Also, if you are entering the carrier code, and enter it wrong a specified number of times,i'm pretty sure it can lock your phone. I have unlocked well over a dozen, and have always been warned about it....
chrism.brunner said:
I still wonder if it is the phone. When you enter the code, then you can use any sim card. He wants to unlock the phone to work with a different carriers sim I believe.
His problem is with the phone, not with the sim, is it?
Could be wrong.
Click to expand...
Click to collapse
Reread the OP. The phone is already unlocked and rooted. That means that technically yes, he can use any sim card on his phone.
However, not all sims are sold unlocked. As I mentioned before, it's not uncommon to buy a prepaid sim outside of the US (like the OP's Euro sim) and be asked to enter the sim pin upon start up.
If you reread the OP, you'll see that he's describing exactly what I'm talking about. I've had to do this a handful of times on a handful of unlocked phones.
Regarding locking the device, again, the OP phone is already unlocked so locking the actual phone due to entering the incorrect pin is impossible. It would be the sim that would be locked (since the phone is asking for the sim pin) and could only be restored by entering the PUK. I've had to do this a couple of times myself for people who had forgotten their sim pin but still had their original card info at home. Once you enter the PUK, it works again.
i would Spend the 20 or 30 buck online and get a diifferent code
Sent from my MB860 using Tapatalk
Regarding post #8
I agree with post #9 as well.
Maybe so, not my experience though. He has unlocked the bootloader and rooted. He has not carrier unlocked. I don't think that they are the same, but you could very well be right. Thanks. At least we are all trying to help him out.
That sim seems to already be unlocked if he has been using it in a T-Mobile phone to date. His ATRIX is still network locked.
OP. Let us know please. Now I am curious.
Thanks.
chrism.brunner said:
He has unlocked the bootloader and rooted. He has not carrier unlocked.
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Click to collapse
I still haven't read where the OP stated he unlocked the bootloader. Rooted, yes. When I read "unlocked," I take that as "Carrier unlocked" the way that googling "unlocked cell phone" would bring up unrestricted/debranded/etc. cell phones, not necessarily having anything to do with the status of the bootloader.
That said, the bit about him using the sim on his older tmobile phone made me assume one of two things: he either forgot the code he used for that phone or it's a bad sim.
Granted, not every carrier unlock code works but given that he was getting it directly from AT&T (and it was on their servers), it should work. My Atrix, for example, required a code off Motorola's servers and even then the first code worked perfectly.
Trust me, if the OP has gone through all this trouble and the only thing left is to try the SIM pin then... 1+1=?
With the ATRIX you usually unlock the bootloader first, but that would explain some confusion.
Hey, I'm not trying to argue or anything.
OP, what unlock did you perform?
This thread is seriously non reality based.
Neither rooting nor unlocking has anything to do with getting the subsidy unlock code that allows non-ATT sims to be used.
ATT can cerrtainly provide the vaild code, and has always done so for me (albeit after possibly a await time).
3rd parties MIGHT be able to provide the same code. YMWV.
There have been some reports (search) that with the wrong radio the unlock code does not take. So ithat might be a way to go.
Wow, we are going round and round. Good luck.
Use search!!
r.Huzar said:
I'm getting a bit frustrated... I have unlocked and rooted the phone and now I"m trying to unlock the SIM so that I can give it to my wife to use with a European Sim Card. I've googled, read and read and so far I've done the following:
1. Placed the European SIM into the phone (that I used in my old TMobile phone to date)
2. Was presented with "Enter sim network unlock pin"
3. Called AT&T and obtained the "unlock code".
I tried that code 3 times so far. After spending a fair amount of time with ATT support on the phone they believe that the "pin" is different from the "code". Btw, the unlock number was confirmed to me by ATT support folks twice... I rechecked the IMEI number twice... and I"m stuck... what do I do? Is there a difference?
Btw, I tried it under CM7 and AOKP
Thanks
Click to expand...
Click to collapse
Try THIS Thread---->Solved: Sim Unlock Fails With Valid Code
Sorry for taking so long to reply but for whatever reason I missed the email saying that there are replies. Anyways, lets recap
Phone is rooted and unlocked. I can run any ROM that I want and bootloader is unlocked.
The sim cards I am testing on (yes, plural) are not locked (as in they do not require a code).
I am trying to use a non ATT sim card (specifically I am trying TMobile EU) so that when I go traveling to EU again I can use the ATRIX with my local number that I keep rather then the ancient HTC windows phone that I have used to date....
I have made 4 attempts at unlocking so that means I am down to last one.....
About a week ago when I tried to use my phone it said no SIM card inserted. The SIM was in and unlocked as I had used the phone about an hour before without any problem. I rebooted the phone but still it said no SIM so I powered off, removed the SIM, cleaned it and tried again. Well after about an hour of messing around the phone started working normally again. I didn't do anything more about it and wrote it off as a glitch.
I woke up this morning looked at my phone at it was asking for my PUK unlock code. It seems as though the phone must have rebooted overnight or something and now it's asking for a PUK. Why would it do that? I can't unlock it as my copy of the PUK code has worn so I cannot see all the numbers any more so I'll have to go to my network provider.
My question what could be wrong with the phone that is starting to not recognise the SIM? The issue last week must have been a prelude to this and it's pointing to something failing in the hardware. Any ideas what can be causing this?
Did you flash any ROMs or Kernels? Because that may be the problem usually.
Sent from my GT-I9100 using xda premium
sunseaker said:
About a week ago when I tried to use my phone it said no SIM card inserted. The SIM was in and unlocked as I had used the phone about an hour before without any problem. I rebooted the phone but still it said no SIM so I powered off, removed the SIM, cleaned it and tried again. Well after about an hour of messing around the phone started working normally again. I didn't do anything more about it and wrote it off as a glitch.
I woke up this morning looked at my phone at it was asking for my PUK unlock code. It seems as though the phone must have rebooted overnight or something and now it's asking for a PUK. Why would it do that? I can't unlock it as my copy of the PUK code has worn so I cannot see all the numbers any more so I'll have to go to my network provider.
My question what could be wrong with the phone that is starting to not recognise the SIM? The issue last week must have been a prelude to this and it's pointing to something failing in the hardware. Any ideas what can be causing this?
Click to expand...
Click to collapse
Please give more informationhone Model,Kernel,ROM...
Sorry should have given more information about the phone.
It's a UK GT-I9100 model running stock 2.3.4. I haven't flashed any Roms since updating to 2.3.4 over a year ago. I've been holding out for the UK Jellybean which I've just downloaded ready to go once I sort out this problem.
I think I read somewhere that moisture on the usb port may cause this problem but I can't find that any more and I'm not sure if I'm remembering it correctly either. Although, my phone has never been submerged or even got wet in the rain so I don't think it's moisture.
I just tried putting another SIM into the phone and it works fine. As soon as I put my SIM back in it asks for the PUK. I guess I'll need to go speak to my network provider. Would still like to know why I started having these SIM problems.
sunseaker said:
I just tried putting another SIM into the phone and it works fine. As soon as I put my SIM back in it asks for the PUK. I guess I'll need to go speak to my network provider. Would still like to know why I started having these SIM problems.
Click to expand...
Click to collapse
Dude,I think your SIM card got blocked.Go to your carrer provider,and ask them to unblock it
I went to my network provider and got the PUK and unlocked the SIM. I asked if they had blocked it or if had been blocked and they said no. They said I must have entered the SIM pin incorrectly which isn't the case as the phone was one and the SIM unlocked before I went to sleep. I put it into flight mode and the next morning when I looked at the phone it was asking for the PUK. That with the previous issue where the SIM wasn't being recognised points to something not quite right either with the hardware or software.
I'm going to be updating to 4.2.1 no that the UK version is available and see if the problems still continue.
Hi, I have a galaxy s9+ 965F and I was running a T-Mobile sim, the phone was working fine for about a week now all of a sudden when I boot the phone up it's saying invalid Sim please enter code PUK. Can anyone enlighten me on what happened to my phone and is there anything I can do to get it back working? I've called T-Mobile and they gave me the PUK but it doesn't accept it, I've called samsung and they send me right back to TMobile.
mackentosh said:
Hi, I have a galaxy s9+ 965F and I was running a T-Mobile sim, the phone was working fine for about a week now all of a sudden when I boot the phone up it's saying invalid Sim please enter code PUK. Can anyone enlighten me on what happened to my phone and is there anything I can do to get it back working? I've called T-Mobile and they gave me the PUK but it doesn't accept it, I've called sams
ung and they send me right back to TMobile.
Click to expand...
Click to collapse
Try seeing if the sim card isn't seated correctly. You can do this easily... Power off the phone, remove the sim card tray and making sure it's in the tray correctly. Then reinsert the sim card try and power on the phone.
If that doesn't help then for what ever reason the phone became sim locked, so you need to contact the carrier whom the phone came from and ask them for the code.
T-Mobile won't be able to give you that code unless the phone came from them. I would be careful not to enter the incorrect PUK code in to many times in case it ends doing some sort of hard lock or disables the sim card.
scottusa2008 said:
Try seeing if the sim card isn't seated correctly. You can do this easily... Power off the phone, remove the sim card tray and making sure it's in the tray correctly. Then reinsert the sim card try and power on the phone.
If that doesn't help then for what ever reason the phone became sim locked, so you need to contact the carrier whom the phone came from and ask them for the code.
T-Mobile won't be able to give you that code unless the phone came from them. I would be careful not to enter the incorrect PUK code in to many times in case it ends doing some sort of hard lock or disables the sim card.
Click to expand...
Click to collapse
Thanks but I fixed it, wasn't as bad as I thought it was
mackentosh said:
Thanks but I fixed it, wasn't as bad as I thought it was
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Click to collapse
how did you fix this?
S9ROOT said:
how did you fix this?
Click to expand...
Click to collapse
go to tekhd detonator page and follow trouble shootings instructions
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