Hi, I have a galaxy s9+ 965F and I was running a T-Mobile sim, the phone was working fine for about a week now all of a sudden when I boot the phone up it's saying invalid Sim please enter code PUK. Can anyone enlighten me on what happened to my phone and is there anything I can do to get it back working? I've called T-Mobile and they gave me the PUK but it doesn't accept it, I've called samsung and they send me right back to TMobile.
mackentosh said:
Hi, I have a galaxy s9+ 965F and I was running a T-Mobile sim, the phone was working fine for about a week now all of a sudden when I boot the phone up it's saying invalid Sim please enter code PUK. Can anyone enlighten me on what happened to my phone and is there anything I can do to get it back working? I've called T-Mobile and they gave me the PUK but it doesn't accept it, I've called sams
ung and they send me right back to TMobile.
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Try seeing if the sim card isn't seated correctly. You can do this easily... Power off the phone, remove the sim card tray and making sure it's in the tray correctly. Then reinsert the sim card try and power on the phone.
If that doesn't help then for what ever reason the phone became sim locked, so you need to contact the carrier whom the phone came from and ask them for the code.
T-Mobile won't be able to give you that code unless the phone came from them. I would be careful not to enter the incorrect PUK code in to many times in case it ends doing some sort of hard lock or disables the sim card.
scottusa2008 said:
Try seeing if the sim card isn't seated correctly. You can do this easily... Power off the phone, remove the sim card tray and making sure it's in the tray correctly. Then reinsert the sim card try and power on the phone.
If that doesn't help then for what ever reason the phone became sim locked, so you need to contact the carrier whom the phone came from and ask them for the code.
T-Mobile won't be able to give you that code unless the phone came from them. I would be careful not to enter the incorrect PUK code in to many times in case it ends doing some sort of hard lock or disables the sim card.
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Thanks but I fixed it, wasn't as bad as I thought it was
mackentosh said:
Thanks but I fixed it, wasn't as bad as I thought it was
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how did you fix this?
S9ROOT said:
how did you fix this?
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go to tekhd detonator page and follow trouble shootings instructions
Sent from my SM-G965F using Tapatalk
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Hi everyone.
I'm hoping someone can help me. I recently recieved my X10 and was setting everything to my liking when i accidentaly entered the wrong pin in the security section. Now it's telling me "SIM card PUK-locked" i'm a bit stuck.
At no point have i tried to put the PUK in so my sim can't be completely fried and infact i don't know where to put the PUK in because there's no option for it.
I'd rather not have to get a new sim card (Like the nice lady at Vodafone customer services suggested) so i'm hoping someone can solve my problem? Thanks in advance to anyone who can assist
do you have the PUK unlock code? it should be on the plastic tab that came with the sim card. You might be able to recover that way, otherwise the only other way is a new sim
I have got a PUK code i just don't have anywhere to type the code into. Only option i've got is to make an emergency call and i even tried putting it in there LoL
you can always take the sim card to a phone you know how to get to the puk code unlock with don it many times with phones where I didn't knew how to get the puk into it
Thanks, I had been thinking about that. Unfortunately i'm at work and don't have access to another phone and won't for a good few hours. Thought there might have been a way around it.
you work alone ?
last time I just borrowed the nearest guys phone and put in my sim and typed in the puk and that was it
For instance i've been reading up on another android that you had to goto "Emergency Call" and then type in ** and then a code before entering your PUK before it gets accepted. thougth there may have been something similar involved here.....
I do work alone in my office / workshop LoL. I have some staff on the front kiosk but they can't help. One doesn't believe in mobile phones and thinks there terrible things, another never carries hers with her and the third doesn't part with hers for even a second. Strange bunch
Oh i have to wait 5 minutes between posts, didn't notice that LoL.
Ok i managed to get it sorted by switching phones in the end. Thanks for the help guys. Very muchly appreciated.
Just to answer the question. In the manual there's a guide:
**05*[PUK-code]*[new PIN-code]*[new PIN-code]#
See now i actually tried that but it didn't work i ended up just swapping phones and sure enough it let me deal with the problem. How odd. Thanks though
Did same thing, puk locked, got an unlock code straight away on the phone from my provider (orange UK), and he tried to help me put it in but it seems there is no way on the/my x10 handset. I had to put the sim in a different handset (my old P1) and then enter puk code to unlock the sim.
More for faq.
need your help seriously
Hey there I am currenly using sony xperia go and i don't how it is suddenly asking \puk code and even if i have it, i have no keypad to enter it i have only emergency call.... i tried putting my sim in another device but my sim is not detected, please help
mail me at [email protected] am waiting for your reply
Hi, I'm new to the forums and new to unlocking phones. But I wanted to unlock my vibrant, I have my unlock and unfreeze codes but when I put a different sim card in it just tells me to call customer care and gives me no option to put in an unlock code. Can anyone tell me what I'm doing wrong?
Different sim card have to be from different service provider like at&t.
This is first time I hear that unlocking option won't appear after installing different sim card !
I tried using a net 10 trac fone sim card, since I read from other people on here they said it would work. but when i put it in and start the phone i can use my phone but when I go to the call screen it says "sim card crash - Please contact customer service". So Im gonna try an at&t card(with data plan) from my friend hopefully it works. Also I have another question like I said Im new to this stuff. If I still use my tmobile sim card can I still connect to at&t's internet/data?
I would think that to access AT&T's network services, you would need to have the AT&T sim installed in the phone.
You have to put different sim card other than T-Mobile to get unlock code screen !
The_wolf88 said:
You have to put different sim card other than T-Mobile to get unlock code screen !
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Dude WOLF, not to be rude but if you read I put a NET 10 TRAC Fone sim in, not a t-mobile.
anyways on a better note. I finally have it unlocked! I put in a friends boost mobile sim, Screen popped up and put the code in. sweet.
MoMo Galaxy s said:
Also I have another question like I said Im new to this stuff. If I still use my tmobile sim card can I still connect to at&t's internet/data?
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Nope...you'd need to put in an AT&T SIM that's tied to an AT&T account with a data plan.
So i got my unlock pin from T-Mo but it always says my pin is incorrect. I have had them send it to me twice and it still doesn't work. Do I have to run a stock rom or something?
I unlocked mine from quick sense, just put different carrier Sim in when phone when asked for code, entered, restarted all was fine
raiden9250 said:
I unlocked mine from quick sense, just put different carrier Sim in when phone when asked for code, entered, restarted all was fine
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Yeah i did all that but it didn't work
TramainM said:
Yeah i did all that but it didn't work
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if you try three times and still doesn't unlock, you cant unlock it anymore using a serial number. so if you have tries 3 times and all were unsuccessful then forget about it. call tmobile ask for a replacement phone and unlock the new one they will send u.
Felinos11 said:
if you try three times and still doesn't unlock, you cant unlock it anymore using a serial number. so if you have tries 3 times and all were unsuccessful then forget about it. call tmobile ask for a replacement phone and unlock the new one they will send u.
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Its not even prompting me for unlock code though.
don't need a new phone just a new sim card. same thing happened to me and all i did was use a brand new sim fresh from the card and it asked for unlock then boom. Now i can use it on almost any gsm provider.
I recently purchased a locked 920 that has a sim card issue. I knowingly bought the phone broken since I was getting it for a good price (70$).
Either way, every time you put the phone in, it displays a message stating that the sim card is missing or invalid. Some forums told me to put a piece of tape under the sim card tray before putting in the sim card , but it didn't work unfortunately...
I need help on finding the part to replace my phone. I'll try opening it up later to see if one of the contacts are bent.
rizi7654321 said:
Without unlocking the phone it won't accept any unofficial sim card.
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I know that. Unfortunately it doesn't prompt me with an option to enter the unlock code when I open the phone with the new sim card inside.
gstavaris said:
I know that. Unfortunately it doesn't prompt me with an option to enter the unlock code when I open the phone with the new sim card inside.
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the pins in the sim card slot are likely broken. this is a common issue with this phone if someone used a sim card adapter inside of it.
Need help with this one... I just bought the phone from someone on Facebook. Well phone is unlocked and when I put my att sim card in it says inserted sim and restarts but still says no sim when it restarts. I called Sony and they told me to hook it to computer and download the software again so I did and it still has the same problem. I put my wife sim card it it it will read that there's a sim card inserted but will never give me cell service. I don't know what else to do. Please if anyone knows what I could try please let me know.. Thanks
kennygiles29 said:
Need help with this one... I just bought the phone from someone on Facebook. Well phone is unlocked and when I put my att sim card in it says inserted sim and restarts but still says no sim when it restarts. I called Sony and they told me to hook it to computer and download the software again so I did and it still has the same problem. I put my wife sim card it it it will read that there's a sim card inserted but will never give me cell service. I don't know what else to do. Please if anyone knows what I could try please let me know.. Thanks
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Check your mobile network - access point name....does it have any APN service option....
Yeah, do what Martin wrote, and also try yet another SIM card. If it detected your wife's SIM, then it's probably not a hardware issue. May I ask how old your SIM is?
The SIM tray on the Ultra is also one of the worst designed trays in the history of time, so be 100% sure that you've put it in correctly.
The sim is only maybe 6 months old.. I am going to go in the morning and see about another sim. Maybe it will work.
kennygiles29 said:
The sim is only maybe 6 months old.. I am going to go in the morning and see about another sim. Maybe it will work.
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Okay, so it's definitely not the SIM card, but the phone did detect your wife's SIM, so I'm not sure what the issue could be
I will post what I find out tomorrow when I take it to att tomorrow
OK so I took the phone to my phone provider and got a new sim and it works great now. But when I make a call on it the screen goes black and can't turn it back on until the phone hangs up even if the phone is nowhere near my face. I have looked to maybe keeping the phone on during call but there is no setting for that. I have read a few forms about this and there's only stuff about screen protector or cases which I am not using either of them. Please if anyone know something about this please help.. Thanks
kennygiles29 said:
OK so I took the phone to my phone provider and got a new sim and it works great now. But when I make a call on it the screen goes black and can't turn it back on until the phone hangs up even if the phone is nowhere near my face. I have looked to maybe keeping the phone on during call but there is no setting for that. I have read a few forms about this and there's only stuff about screen protector or cases which I am not using either of them. Please if anyone know something about this please help.. Thanks
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1. What Android version do you have installed?
2. Are you using a screen protector?