Toshiba TG01 replacement question - TG01 General

Hi,
I bought a Toshiba TG01 from Orange on 19th Feb and have unlocked it to the O2 network. The call quality is crap and it freezes... Is it true that I can get a replacement phone from Orange with my original receipt?
Kind Regards,
Oliver

oliverjh said:
Hi,
I bought a Toshiba TG01 from Orange on 19th Feb and have unlocked it to the O2 network. The call quality is crap and it freezes... Is it true that I can get a replacement phone from Orange with my original receipt?
Kind Regards,
Oliver
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Pay as you go? If so, you only get a 1 month warranty from orange, then its down to the Toshiba warranty. Have you tried a rom with radio 1600, because that solved a lot of my call quality problems

InsertNameHere said:
Pay as you go? If so, you only get a 1 month warranty from orange, then its down to the Toshiba warranty. Have you tried a rom with radio 1600, because that solved a lot of my call quality problems
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Nope, 12 month warranty from Orange. Under the Sale of Goods act, Orange cannot defer support to the manufacturer

for first 28 days return to orange shop. After this they exchange replacement handset at your address. Arrange through customer sevices. The courier picks up shell only (no battery, back or box) so it is not checked for simlock. However I would advise you to top up and/or use the orange sim you purchased with the phone before calling customer services.

Related

my vodafone 1605 vpa dead

hello
I was in the trip in England and bought a device of exit poll: vodafone compact iii ( vodafone1605 ) and when I returned to my national I live in Israel, i only used it for 29 days before it started playing up. everything on the handset worked perfectly but until the 29th day. it just wouldnt turn on anymore.(Of course that tried to upgrade the device without to examine if it cid-lock )
I approached the importer of HTC in my country and he told me that they are not repair in the device of vodafone these only of htc and because on me to turn to Vodafone.
To the something there is an idea I live in Israel and can't arrive at England what I can do?
Tried to do number 6 from here:http://wiki.xda-developers.com/index.php?pagename=Hermes_UpgradeProblems#problem3
but the device is unwilling to work simple dead
Why don't you phone Vodafone UK and see what they suggest? They probably send the phones back to HTC for repair anyway so maybe they could arrange for you to send it to HTC directly.
Thanks for the attempt to help
yesterday I spoke with delegate vodafone uk on the phone +447836191191 In his words because must bring the device directly to them and it's impossible to send the device in the registered mail
There is an other solution because I will not mean to traveler soon to England
Try Vodafone Business Customer Services: +44 8700 746 464. As long as you tell them you use the phone for work purposes they will accept you as a business customer.
For me they always do a next day replacement of handset (by courier - with the courier picking up the old handset at the same time). Perhaps if you have a friend in the UK you can send your phone to them and then get Vodafone to send the courier to their address?

Have Orange UK pulled the TG01

Hi all I have had 4 TG01s since November, everyone has had problems with call quality, but also activesync/mobile device centre connectivity , spurious resets ,poor battery life ..................
I was told yesterday that TG01 is no longer available due to software problems.
Can anyone confirm this?
Advice.
If you do call orange to change your phone make sure that the call is logged in the same way, I.E Call quality . this way after 3 changes you may be offered a different phone. (my last call was logged as "known software fault" even though the fault was call quality grrrrrr!)
Toshiba have updated the radio stack, update your TG01 and it'll be fine.
And yes, Orange have pulled the TG01,
They do still have some new boxed stock though. The 'different model replacement's they offered me were a HTC Hero, HTC Touch 3G Jade, and some LG or other. I said it should be a SE X10 but they said no....
Stamp your feet and you'll get a brand new TG01 not someone else's returned unit.
M.S
Mysterious Stranger said:
They do still have some new boxed stock though. The 'different model replacement's they offered me were a HTC Hero, HTC Touch 3G Jade, and some LG or other. I said it should be a SE X10 but they said no....
Stamp your feet and you'll get a brand new TG01 not someone else's returned unit.
M.S
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where they offering the phones for free or extra funds?

[Q] T-Mo US Warranty Question

The touch screen on my HD2 has died, the screen turns on, but does not respond to any touch. At first it was just the end button, now the whole thing is dead.
Anyhow, my question is that I bought this phone full price on eBay brand new (It's the T-Mobile version).
How would I go about this to get a replacement?
Do I contact HTC or T-Mo?
Also, I don't have a receipt of the original purchase from the seller, would this be an issue at all?
Thanks guys.
I've no experience with T-Mobile but this should be helpful to you.
From what I see, you just need to contact HTC directly for warranty claims for US T-Mobile branded devices. If you lack a proof of purchase, contact your seller immediately, but I believe HTC will honour warranties based on production date of that unit.
Hey,
Just contact HTC and they will be able to fix it. If you tell them you bought it from ebay they will just look at the warranty left on the product, and if there is warranty left then they will repair for free, only have to pay for shipping charges to repair shop.
And like cliffordlee said they look at it based on production date so proof of purchase isn't necessary. My HD2 broke too, same thing, and i bought it from ebay as well.
Luckych
ok. I`m from Bulgaria, Europe.
3 weeks ago I sended my device for repair. Now it's ok, but they returnd the device with new mainboard, and now - the device is SIM LOCKED!
more than a week I'm waiting for the unlock code, and it's still not here
So, be carefull about this if your device is now unlock. Main was unlock too, befor sending.
Another thing. When I received the devise it went on customs. HTC service were writen 500$ on the package and I had to pay CUSTOM FEE 20%
Good luck

[Q] Unlocking an O2 Mozart help

I have just got myself a new HTC 7 Mozart and it is locked to O2 UK
I tried various locations including eBay to get an unlock code for it and none seem to be able to get a code for my IMEI.
I got myself a Rebel Sim II with the programmer and programmed the sim to the 1.3 beta and still no joy, just won't come up with service, just has the circle with the line through it in top left.
Any ideas how I can get this phone unlocked as I want to use it with my Virgin mobile sim.
where did you purchase the handset from? contract..
https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset Unlocking Form
It is brand new on a contract with O2.
Ill try that link and see what they say.
Thanks
I recently purchase HTC Mozart on Pay n Go and filled the form for unlocking. when did you hear about unlocking after sumbitting that form?
I got my reply from O2 and they unlocked it without any problems.
Got my code after 5 days of submitting the form.
Thanks chetzy
Apparently for people with a contract on O2 they will do it for free, just as long as you honour your contract term.
Pay and go customers they may only do it after 1 year after you have registered the phone or it may possibly cost £15 which they will take from your credit which you will need to have available on your sim. If you didn't buy the phone direct from O2 they may not do it.
Thanks for the update. I bought it from O2 store and the store people assured me that it will be unlocked within 28 days and £15 will be deducted from your pay go balance. so let's see. thanks again.

So where can I buy one in the UK?

I want a handset only as I'm on Three but I was just wondering where I can get the handset? I cannot find any info anywhere for anything other than EE which suck with their crazy prices and low data caps. Also if I manage to get one will it support Three's eventual 4G release as they will be using 1800mhz?
Thanx.
Id be interested in picking up a yellow one.. My local phones4u had a demo one out but knew nothing about it :S
I emailed Stephen Elop directly about this, and to my surprise - he responded, all be it very vague.
I aired my concerns about the limited sale on EE - and asked if there were any options coming for SIM-FREE. I understand why his answer was vague, as I could be anyone at the end of the day.
But it doesn't look good for those of us wanting one without signing an EE contract in the UK anytime soon..
I'll just not buy one then, their loss :\
I have a yellow 920 on pre-order that due to arrive tomorrow with Phone4U. However, there is a lot of confusion about if these handsets are locked or not. I really don't want to use Orange / T-Mobile / EE as I am currently happy with Vodafone.
So funny how Nokia have released their best Smart Phone yet and most people cannot buy it. Firstly it is EE exclusive and they've said it will be until at least next year, secondly all handset only phones are locked to EE as well and thirdly EE prices are stupid and offer barely any data.
I would have been quite interested but WTF are Nokia doing?
I saw the Lumia 920 in Phones4U yesterday. Lovely looking phone but Nokia messed up. Personally for me I waited long enough for this phone to come out but with all the shenanigans around it I couldn't wait any longer. I hope you guys are happy with it. I went with the Note2 in the end. A truly amazing phone!
Sent from my GT-N7100 using xda app-developers app
Madness isnt it.
Quite fancied this phone to pair up with a Windows 8 setup, but they are making it impossible to obtain one.
It's the only WP8 of the bunch with a stand out feature.
Here in Germany where I live you can buy the Lumia 920 factory unlocked no problem.
This is where I ordered mine for example: https://www.handytick.de/handys/nokia/nokia-lumia-920-black.htm
They say that they ship outside of Germany on prior request only but maybe you can try to contact them and ask if they can ship the phone over to the UK.
Here is their email address so that you don't have to try navigating that German website: [email protected]
Hope that helps.
Regards,
karlmueller
p.s. I'm in no way associated with that website nor I'm getting any kind of money from them for "promoting" their site - I'm just trying to help
This is nuts. I fear that Nokia with the only 4G WP8 device on the UK market and with a killer camera & touchscreen are going to really muck up this launch.
For starters, if I'm paying £460 for a phone I don't want to be limited to a Red or Yellow one! I'm 6 months into a 24 month contract (on a GS3) and want to go back to WP. I want to future proof myself so 4G is a must but I want a phone I can sell easily if & when the next toy comes along. A Red Lumia locked to EE is none of those!!! I really do hope Phone4U will be selling unlocked phones and not just Red & Yellow one's. Otherwise I'll sadly end up sticking to my Galaxy S3
A bright red or yello phone just says 'mug me'
karlmueller said:
Here in Germany where I live you can buy the Lumia 920 factory unlocked no problem.
This is where I ordered mine for example: https://www.handytick.de/handys/nokia/nokia-lumia-920-black.htm
They say that they ship outside of Germany on prior request only but maybe you can try to contact them and ask if they can ship the phone over to the UK.
Here is their email address so that you don't have to try navigating that German website: [email protected]
Hope that helps.
Regards,
karlmueller
p.s. I'm in no way associated with that website nor I'm getting any kind of money from them for "promoting" their site - I'm just trying to help
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Is it definitely unlocked, no trick?
Peew971 said:
Is it definitely unlocked, no trick?
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I can't deff confirm it because I haven't received mine yet but since the auction on eBay where I bought it from (which was from that store) said that it is SIM free I'm pretty that it will be.
Besides that it's pretty normal here in Germany that you can buy almost all phones SIM free.
Regards,
karlmueller
hydzior said:
I've sended them an email about shipping their good to poland and no luck. I'll need to search somewhere else. Polish launch is at 15th of november and all preorders (first batch) are sold out here.
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This one on German eBay is a little bit more expensive but it says that it can be shipped within the entire EU (expect some excluded locations, but Poland isn't listed there):
http://www.ebay.de/itm/Nokia-Lumia-...dy-ohne-Vertrag-Smartphone-WLan-/390492880243
It also says that it's SIM free.
This was just the first one I came across when I tried to find a dealer that would ship to Poland though, there might be a cheaper one around too.
Just search for Lumia 920 on German eBay.de or search for sthg like "Lumia 920 bestellen" on Google and you might find some more offers.
If you can't find out what you need using Google Translator just post it here and I'll be happy to help with reading German.
Regards,
karlmueller
I'm looking to buy a Lumia 920 from UK, can anyone with the phone confirm if there is japanese support on the UK model? thanks
hydzior said:
Ok i've found a seller with imported phones from Germany :]. It should be at friday in my hands (white colour, sim free). 45 euros more expensive but i think it's worth it.
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Can you give us the details for this importer? I have a pre order in Germany but I don't have a clue when I might get it.
Phones4U have tweeted saying...
Phones 4u ‏@Phones4u
@cliffkgibson @PhoneDaz Hi Cliff, we're selling this handset SIM free at £449.95 from Friday in store. This will be locked to EE though. Liz
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Click to collapse
Phones 4u ‏@Phones4u
@mrcfield Hi Chris, this tweet was referring to the fact that Nokia have confirmed that our stores will receive Lumia 920's from Friday. Liz
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Phones 4u ‏@Phones4u
@jakwa1ker Hello, all stores should have received black & white Lumia 920's by Saturday yes! Thanks, Liz
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And also you can order a black one on their website on T-Mobile & Orange now! But pretty awful T-Mobile full monty handset price, it's more than the iPhone 5!!!!
Here is the link to T-Mobile tariffs - http://www.phones4u.co.uk/shop/shop_contract_details.asp?ItemKey=650613&NetKey=3#offer_details
So I went into my local P4U they are out of stock! It will take a couple of weeks for them to get them in, I was like your the only retailer to have it as you have exclusivity and EE the sales guy was like oh is it I didn't know that! Kmt, smh.
Sent from my HTC One X using Tapatalk 2
Nokia obviously don't want my money.
I already have an S3 on contract so I was looking to buy sim free but noooo, can't have that.
Can see Nokia going the way of the dinosaur soon.
will EE unlock it if you buy?
just wondering whether you could ask EE to unlock the phone for you, once you've purchased it and signed up to a contract?
wez_p said:
just wondering whether you could ask EE to unlock the phone for you, once you've purchased it and signed up to a contract?
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Only after you have registered the phone on a Pay&go sim and then wait 3 months.

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