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A lot of people, after running Revolutionary, have been getting the "Error 16, Switch ____ " automated message when calling any number but Sprint Customer Support. This is a 100% definite fix for the problem. The good news is that it's an easy fix. The bad news is that the fix has to be done on Sprint's side:
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A) Listen to the Error message, and at the end of the message you should be transferred to a special department that specifically deals with and fixes this error message. They'll work their magic in less than 5 minutes and then your phone should go through Hands Free Activation and work correctly.
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B) If at the end of the Error message you don't get transferred, call the normal 888 Sprint Customer Support number from a different phone Option 1 (for English) -> Option 4 -> Option 4. Tell Tech Support to do a "CHLS Refresh". After they do that, do a Restart on your phone. Hitting "Turn Off" from the power menu will just put it to sleep. After your phone restarts, it should go through Hands Free Activation correctly and update the Profile and PRL.
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C) If your phone doesn't go into Hands Free Activation, download "MSL Reader" from the Market to get your MSL code, or just ask the tech on the phone for it. Then, open up the dialer on your 3D and punch in ##786#. Hit Menu -> Reset. Type in your MSL. Your phone will reboot and go through activation. After that you should be good. Try and make a test call.
Hopefully that helps! If a mod could sticky this, that'd be great.
[CLICHE]Please hit Thanks if I fixed your problem![/CLICHE]
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A tech support person named Dawn and I found the fix last night when we couldn't get the number for the "special department". If you're curious as to why some people don't get transferred after the error message, it's because they're on an Employee referral plan, which are treated as employee accounts (Everything Plus plans). Those accounts go to call centers in Texas and Virginia only, while the "Error 16 department" is in Maryland.
Much appreciated for taking your time to write this buddy!
Like my help? Thank me
Called Sprint. The tech was very nice, but didn't really what error 16 was. Went through pulling out the battery and updating the profile, but neither method worked. It wasn't until I told him about the CHLS refresh that I read on the internet. He knew exactly what it was and went ahead and did it for my phone. Volia! the phone was able to dial out again! Thank you for all your help!
By the time I called today (about 5 PM) the rep I spoke to laughed as she guessed why I was calling today before even asking for any account info. She did the refresh immediately, So it appears that word is spreading of at least how to fix the "issue"...
Thanks for the tip ! having the sam issues here. already got my MSL code, but my problem is when I dial ##768# nothing happens just like a refresh of my dialer history .. also tried ##778# and and that brings up the Reverse Logistech support and i press Menu and reset on that and it says restore factory default so I went ahead and tried that and it rebooted and reset and the hands free setup activation did come on for that and so did the auto profile and prl update as soon a I booted back in but still a no go... im using the new Synergy evo 3d rom
any idea why ##768# seems to be inactive for me? thanks
Fixed it, you must have your phone off and the battery out for the fix to work. It didn't work for me the first time as I had to call from my phone, then pulled the battery.
Happily rooted now with tether.
Because I'm a moron. It's ##786#
Product F(RED) said:
A lot of people, after running Revolutionary, have been getting the "Error 16, Switch ____ " automated message when calling any number but Sprint Customer Support. This is a 100% definite fix for the problem. The good news is that it's an easy fix. The bad news is that the fix has to be done on Sprint's side:
--------------
A) Listen to the Error message, and at the end of the message you should be transferred to a special department that specifically deals with and fixes this error message. They'll work their magic in less than 5 minutes and then your phone should go through Hands Free Activation and work correctly.
--------------
B) If at the end of the Error message you don't get transferred, call the normal 888 Sprint Customer Support number from a different phone Option 1 (for English) -> Option 4 -> Option 4. Tell Tech Support to do a "CHLS Refresh". After they do that, do a Restart on your phone. Hitting "Turn Off" from the power menu will just put it to sleep. After your phone restarts, it should go through Hands Free Activation correctly and update the Profile and PRL.
--------------
C) If your phone doesn't go into Hands Free Activation, download "MSL Reader" from the Market to get your MSL code, or just ask the tech on the phone for it. Then, open up the dialer on your 3D and punch in ##786#. Hit Menu -> Reset. Type in your MSL. Your phone will reboot and go through activation. After that you should be good. Try and make a test call.
Hopefully that helps! If a mod could sticky this, that'd be great.
[CLICHE]Please hit Thanks if I fixed your problem![/CLICHE]
---------------------------------------------------------
A tech support person named Dawn and I found the fix last night when we couldn't get the number for the "special department". If you're curious as to why some people don't get transferred after the error message, it's because they're on an Employee referral plan, which are treated as employee accounts (Everything Plus plans). Those accounts go to call centers in Texas and Virginia only, while the "Error 16 department" is in Maryland.
Click to expand...
Click to collapse
They didn't do a CHLS refresh. . .didn't know what it was, but she did do a refresh. . and I THINK it worked. I did a test call. . .and then I made a call. but someone called me right after, and i believe that it rang once. . .and then all of a sudden I had a voice mail from them. . .MAYBE I accidentally sent the call to voice mail. . .I shall find out with more testing. . but for right now. .. I thank you!!!
Is there any way that this error can be resolved withOUT calling up Sprint, like via MSL hacking, and forcing it to HFA?
Is this possibly Sprint's way of detecting root? I had to call to fix this error too and the rep mentioned this is a new security feature on the network. Just can't find any info on this new security.
It took three calls to Sprint to get this done on my phone. It seems there is a small window of opportunity in which the phone must be turned off when the change is directed to the phone.
After the third attempt, all is good in the hood.
Thanks for the info, I have a good suspicion that without specifically asking for THAT refresh this might have been a much more drawn out process.
Id like to add that I had the same problem after rooting. No calls or texts were failing error 97 class 3. I called sprint and preformed the above steps and got me fixed in a few mins. About a week later (and several roms) my texts started failing again with errors 97 class 3 and error 64 class 2. I called sprint again and they got me all fixed up,(for now anyways.) Has anyone else experienced problems after their first call/fix to sprint.
str8upx said:
Id like to add that I had the same problem after rooting. No calls or texts were failing error 97 class 3. I called sprint and preformed the above steps and got me fixed in a few mins. About a week later (and several roms) my texts started failing again with errors 97 class 3 and error 64 class 2. I called sprint again and they got me all fixed up,(for now anyways.) Has anyone else experienced problems after their first call/fix to sprint.
Click to expand...
Click to collapse
Never heard of those errors dude.
The refresh is actually a CHLR refresh, you also want to ask them to refresh OMA-DM which will push the reprogramming through the network for your device.
Edit: Also if you want to try to fix it without calling TSS or ATS then try a profile update. If that doesn't work then do the ##RTN#. For it to work you will need your MSL. Once you enter there ##RTN# press the menu key and hit reset, I believe it is. RTN works because it is a reset that actually wipes the programming out of the phone as well as resetting the device. It does completely wipe the phone. Consider yourselves warned.
Sent from my PG86100 using XDA Premium App
str8upx said:
Id like to add that I had the same problem after rooting. No calls or texts were failing error 97 class 3. I called sprint and preformed the above steps and got me fixed in a few mins. About a week later (and several roms) my texts started failing again with errors 97 class 3 and error 64 class 2. I called sprint again and they got me all fixed up,(for now anyways.) Has anyone else experienced problems after their first call/fix to sprint.
Click to expand...
Click to collapse
I got this error out of nowhere today. I rooted a while back and had no issues. Today I tried to send a text and got the error 97 class 3. Then I tried a call and got the error 16. I didn't change anything on my phone today prior to getting the error.
I'll try the steps in the first post here and see if it works. I hope this isn't an error that will periodically recur after fixing it!
rtmeikle said:
I got this error out of nowhere today. I rooted a while back and had no issues. Today I tried to send a text and got the error 97 class 3. Then I tried a call and got the error 16. I didn't change anything on my phone today prior to getting the error.
I'll try the steps in the first post here and see if it works. I hope this isn't an error that will periodically recur after fixing it!
Click to expand...
Click to collapse
Yep, it worked! Thanks for this thread.
Has anyone else experienced what I did, where this error just pops up out of no where?
Thanks!
It just happened to me today after flashing CeanROM 2.5, however the phone worked for over a day after the flash then I got the error out of no where today. Strange, but a call to Sprint fixed it.
Maybe they detect a phone provisioning and triggers this "error 16"
product f(red) said:
a lot of people, after running revolutionary, have been getting the "error 16, switch ____ " automated message when calling any number but sprint customer support. This is a 100% definite fix for the problem. The good news is that it's an easy fix. The bad news is that the fix has to be done on sprint's side:
--------------
a) listen to the error message, and at the end of the message you should be transferred to a special department that specifically deals with and fixes this error message. They'll work their magic in less than 5 minutes and then your phone should go through hands free activation and work correctly.
--------------
b) if at the end of the error message you don't get transferred, call the normal 888 sprint customer support number from a different phone option 1 (for english) -> option 4 -> option 4. Tell tech support to do a "chls refresh". After they do that, do a restart on your phone. Hitting "turn off" from the power menu will just put it to sleep. After your phone restarts, it should go through hands free activation correctly and update the profile and prl.
--------------
c) if your phone doesn't go into hands free activation, download "msl reader" from the market to get your msl code, or just ask the tech on the phone for it. Then, open up the dialer on your 3d and punch in ##786#. Hit menu -> reset. Type in your msl. Your phone will reboot and go through activation. After that you should be good. Try and make a test call.
Hopefully that helps! If a mod could sticky this, that'd be great.
[cliche]please hit thanks if i fixed your problem![/cliche]
---------------------------------------------------------
a tech support person named dawn and i found the fix last night when we couldn't get the number for the "special department". If you're curious as to why some people don't get transferred after the error message, it's because they're on an employee referral plan, which are treated as employee accounts (everything plus plans). Those accounts go to call centers in texas and virginia only, while the "error 16 department" is in maryland.
Click to expand...
Click to collapse
when i called cs, they asked me for my number. My number is under boost not sprint. Please help me to get this done.
resueman said:
when i called cs, they asked me for my number. My number is under boost not sprint. Please help me to get this done.
Click to expand...
Click to collapse
Then you'd have to call Boost. I can't help you out if you're not on Sprint. Sorry. It's not that I don't want to, it's that I don't know how Boost operates.
I put the TeamHackSung ICS 6.5 rom on my Fascinate, and have found that if I dial *228, once the call connects I'm left without a dial pad...and thus can't access the activation process.
Anyone else notice this, or is it just me?
tap the home key, phone icon, return to call in progress, then the dial pad icon. its a known glitch on ics roms.
Didn't work. After pressing home and then the phone icon, I tried both "Return to call in progress" and "Use touch tone keypad", but both just returned me to the call without a dial pad nor button to bring it up.
actually dont hit return to call in progress, just select use touchtone keypad...you might have to do it twice.
droidstyle said:
actually dont hit return to call in progress, just select use touchtone keypad...you might have to do it twice.
Click to expand...
Click to collapse
No, still not getting it. After hitting home and then the phone button, my screen shows three choices: Use touch tone keypad, Return to call in progress, and Add call. The first two just return me to the keypad-less call in progress. "Add call" does in fact give me a keypad, but the tones it generates are not heard by the call in progress. I tried hitting "1" and then the call button from this point, but it just went back to my home screen. I then had to hit the phone button, either of the first two options to get back to the activation call, and then the "Back" button to hang up.
If I don't hang up in time, my phone gets completely deactivated...no phone or 3G capability, meaning that I can't even dial #228, never mind pressing "1" after dialing it, but fortunately rebooting the phone restored the activation.
I've never been able to use *228 on any MTD rom. It does all the same stuff you mentioned. So long as your connection is working, I wouldn't worry about it.
atomD21 said:
I've never been able to use *228 on any MTD rom. It does all the same stuff you mentioned. So long as your connection is working, I wouldn't worry about it.
Click to expand...
Click to collapse
Thanks, I feel reassured. Hopefully *228 activation won't ever be needed again.
Yeah but Option 2 from *228 is a good thing. You have two options, but I'm only going to bring up one since it's the easiest.
*22890 ---> This will program/activate your phone.
*22891 ---> This will update your roaming capabilities.
No need to hit other buttons after dialing. Let it finish, and reboot your phone.
Excellent!
OhioYJ said:
Yeah but Option 2 from *228 is a good thing. You have two options, but I'm only going to bring up one since it's the easiest.
*22890 ---> This will program/activate your phone.
*22891 ---> This will update your roaming capabilities.
No need to hit other buttons after dialing. Let it finish, and reboot your phone.
Click to expand...
Click to collapse
Someone wrongfully told me *22899... Awesome to know the right one now.thanks
Sent from my SCH-I500 using xda premium
I've always used *22899. No problems.
Sent from my SCH-I500 using XDA App
the entity said:
I've always used *22899. No problems.
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
Seems to drop the call on me
Sent from my SCH-I500 using xda premium
You can always do *228,,,,,2 The commas are pauses. The screen will say that the updated roaming was not successful, but the message says it is. You can also replace the 2 with a 1 to do activation (however it's not needed if you have data as others have suggested).
http://exzacklyright.blogspot.com/2012/02/over-air-programming-ota-verizon.html
I did it, I got it to work.
awedel said:
You can always do *228,,,,,2 The commas are pauses. The screen will say that the updated roaming was not successful, but the message says it is. You can also replace the 2 with a 1 to do activation (however it's not needed if you have data as others have suggested).
Click to expand...
Click to collapse
I used this way by setting the (*228,,,,1,,,555-555-5555#,,,,5555#) all of the numbers I needed to push, I made into a contact. Then I just pushed the contact.
OhioYJ said:
Yeah but Option 2 from *228 is a good thing. You have two options, but I'm only going to bring up one since it's the easiest.
*22890 ---> This will program/activate your phone.
*22891 ---> This will update your roaming capabilities.
No need to hit other buttons after dialing. Let it finish, and reboot your phone.
Click to expand...
Click to collapse
awedel said:
You can always do *228,,,,,2 The commas are pauses. The screen will say that the updated roaming was not successful, but the message says it is. You can also replace the 2 with a 1 to do activation (however it's not needed if you have data as others have suggested).
Click to expand...
Click to collapse
Did you see my post on the first page, it seems easier.
I did see your post, but that option doesn't work for my phone for whatever reason.
My phone doesn't receive calls when I've used data on my phone, like launching gmail. I have to make an outgoing call or reboot to get calls to come thu. Once I use data again, calls won't come thru. Even a factory reset hasn't resolved the issue. Any idea?
It seems my phone doesn't switch back to voice once I've used data unless I make an outgoing call or reboot.
Sprint has been no help on this issue.
Thanks in advance.
it always helps to offer more info like rooted or unrooted, what derivative (stock, custom stock, custom aosp) s-off (hboot 1.12 only) or unlocked
sorry. just running stock, not rooted
have you tried to reprovision your phone
om4 said:
have you tried to reprovision your phone
Click to expand...
Click to collapse
is there an easy way to get the msl code?
"The steps are as follows: using your phone dial pad dial ##3282#
Select edit mode and enter you device's msl code. Go to Data Profile then press menu and choose 'restore". Your phone will reboot and reprovision upon reboot."
sorry sorry it slipped my mind to list the steps, the neighbors do this rodeo crap on the weekends but once a month they do one whole week and I get no sleep. its really been screwing with me
if you call sprint and ask for it they technically have to give it to you. or you can use cdma workshop
rotorrocket said:
is there an easy way to get the msl code?
"The steps are as follows: using your phone dial pad dial ##3282#
Select edit mode and enter you device's msl code. Go to Data Profile then press menu and choose 'restore". Your phone will reboot and reprovision upon reboot."
Click to expand...
Click to collapse
did the reprovision now I have no data connection. Tried a factory reset and still no connection. Under settings it says "mobile network - disconnected" although I have it on. confused:
rotorrocket said:
is there an easy way to get the msl code?
"The steps are as follows: using your phone dial pad dial ##3282#
Select edit mode and enter you device's msl code. Go to Data Profile then press menu and choose 'restore". Your phone will reboot and reprovision upon reboot."
Click to expand...
Click to collapse
rotorrocket said:
did the reprovision now I have no data connection. Tried a factory reset and still no connection. Under settings it says "mobile network - disconnected" although I have it on. confused:
Click to expand...
Click to collapse
Sprint was able to get me back online. Hopefully the reprovision solved my issue. THanks
Sometimes updating your profile can leave things screwed up, did you update your profile before the issues started? I had a similar problem once after updating my profile, called cs and immediately asked them to escalate the issue but the lady on the other end would not, she pushed 4 profiles before giving up and escalating my call. If you can always escalate the call, 1st tier reps are peons
om4 said:
Sometimes updating your profile can leave things screwed up, did you update your profile before the issues started? I had a similar problem once after updating my profile, called cs and immediately asked them to escalate the issue but the lady on the other end would not, she pushed 4 profiles before giving up and escalating my call. If you can always escalate the call, 1st tier reps are peons
Click to expand...
Click to collapse
I always do ##72786# to fix any major data connectivity issues.
Sent from my Genesis that does what Nintendon't
i have just fixed a long hard problem with my droid incredible 2 and FINALLY got the phone back to working with the kangdemnation v0.5. i am extremely worried and need help asap! HERE'S the problem: everytime i go to dial *228 from phone for activation and press send a message comes up saying"activation is in progress" BUT!..... I CANNOT GET MY DIAL PAD BACK TO PRESS ..."1".... TO ACTIVATE! ANYONE HAVE ANY IDEAS SO I CAN ACTIVATE MY PHONE? TIPS? ANYONE? PLEASE!!
NOTE:a pic comes up after *228 and says activation is in progress. but on that screen after dialing *228 it has 2 options below the message saying one of two options. i can either press retry*, or press the *speaker* button. but has no button to pull up keypad to activate phone. wth do i do??!! FML.
On Shostock 4 and StraightTalk. This is pretty annoying, been going on for quite some time, even before ST.
When it does go straight to my mailbox, it refuses to identify the stored password.
I was on Net10 for a month recently and had the same problem with the mail box. Net10 is another brand from the same company as Straight Talk. While I was on AT&T before switching to Net10, my voice mail would always connect without prompt. Then I went to Net10 for a month, and when I went back to AT&T, my voice mail still prompted me for the number. I found that there is a menu to change the settings. Apparently, this is a "so called" security feature. On AT&T I was able to disable the security feature so that my voice mail now works like it used to. I would bet that Straight Talk also has a similar configuration menu for voice mail, if you can find the instructions for it. If not, find the instructions for AT&T and maybe the prompts will be the same.
creepyncrawly said:
I was on Net10 for a month recently and had the same problem with the mail box. Net10 is another brand from the same company as Straight Talk. While I was on AT&T before switching to Net10, my voice mail would always connect without prompt. Then I went to Net10 for a month, and when I went back to AT&T, my voice mail still prompted me for the number. I found that there is a menu to change the settings. Apparently, this is a "so called" security feature. On AT&T I was able to disable the security feature so that my voice mail now works like it used to. I would bet that Straight Talk also has a similar configuration menu for voice mail, if you can find the instructions for it. If not, find the instructions for AT&T and maybe the prompts will be the same.
Click to expand...
Click to collapse
Yes, I know where it is (Phone, Settings). I just added the mailbox number to the dialing sequence, it's just annoying that you need to it.
Thanks!
sbi1 said:
Yes, I know where it is (Phone, Settings). I just added the mailbox number to the dialing sequence, it's just annoying that you need to it.
Thanks!
Click to expand...
Click to collapse
I wasn't referring to using speed dial to include the password after a pause and the # symbol, but doing it that way is actually more secure. Here are the instructions for turning the password on or off on AT&T:
By default, the password requirement is on when you set up your voicemail. For your security, we don't recommend turning the password requirement off.
Here's how to turn the voicemail password feature on or off:
1.Press and hold 1 or Voicemail key to call into the voicemail system from your wireless device.
2.If you have new messages, press the * key to skip to the Main Menu, otherwise go to Step 3.
3.Press 4 for Personal Options.
4.Press 2 for Administrative Options.
5.Press 1 for Password Options.
6.Press 2 to Turn Password On or Off, and then follow the prompts.
It seems that some people can access their ST voice mail without a password, but the official word is that the 'security feature" can not be turned off. I no longer have any way to test it.
creepyncrawly said:
I wasn't referring to using speed dial to include the password after a pause and the # symbol, but doing it that way is actually more secure. Here are the instructions for turning the password on or off on AT&T:
By default, the password requirement is on when you set up your voicemail. For your security, we don't recommend turning the password requirement off.
Here's how to turn the voicemail password feature on or off:
1.Press and hold 1 or Voicemail key to call into the voicemail system from your wireless device.
2.If you have new messages, press the * key to skip to the Main Menu, otherwise go to Step 3.
3.Press 4 for Personal Options.
4.Press 2 for Administrative Options.
5.Press 1 for Password Options.
6.Press 2 to Turn Password On or Off, and then follow the prompts.
It seems that some people can access their ST voice mail without a password, but the official word is that the 'security feature" can not be turned off. I no longer have any way to test it.
Click to expand...
Click to collapse
Entering the password is half the problem. Although it's annoying that it is asking for it now, my bigger issue is with entering the mailbox number. This is really inconvenient, especially when you drive and want to retrieve your messages.