I really want to get this phone. My situation is that my contract doesn't end until next year but my yearly upgrade is 7/1 when and how will i be able to get the phone for $199?
Keep Waiting... LOL
Sent from my PC36100 using XDA Premium App
You can get it in the 1st of July If you have an upgrade then.
Sent from my PC36100 using XDA App
lol just wait a few weeks.
i'd reccomend just waiting a couple of weeks, however....
If you really want to try and push it call: (877) 775 4886
It's the sprint customer service line that i've had the best luck with, they seem really nice.
Say you really want to get the EVO 3d, and want to get your upgrade moved up. Sometimes they say yes, sometimes they say no. They moved mine up from september to june.
Just hang up and call back if they say no, try a couple of times and you'll eventually get a rep that will move it for you.
Be persistent it took me 3 calls but they did it at no cost. At first they wanted me to buy out of my contract but I kept calling. My upgrade was january. Good luck
I would just wait 7 days.... I only pushed for two of my upgrades because they were August and next year.
wow we have the same upgrade day! lol i was wondering about this also. so is it 199.99 even though it's only a 1 year upgrade?
efan3719 said:
wow we have the same upgrade day! lol i was wondering about this also. so is it 199.99 even though it's only a 1 year upgrade?
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I'm 90% sure that the yearly upgrade ($75 off) only takes 75 off the original price the store is selling it for. So if its $599, you get it for $524 if you're at 1 year. The 2 year upgrade people (And 1 year gold) are getting extras off that 1 years can't get, or the 2 years would be paying 449 for the phone.
Feel free to correct me if I'm wrong... Someone who works with sprint or RS or BB may know better.
efan3719 said:
wow we have the same upgrade day! lol i was wondering about this also. so is it 199.99 even though it's only a 1 year upgrade?
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No, it will be much more expensive with a 1 year upgrade. However, lots of people (including myself) have had luck calling the number GreenKnight posted to get their full (2 year) upgrade early. Most people are saying to wait because it seems like the key to getting moved up is already having your one year upgrade available. As always Your Milage May Vary.
Call the number. My one year wasn't until August and I got it pushed up for a full upgrade.
i havent tried the number but i did do that thing where you pm'd that dude at the sprint user forums and he forwarded it to someone who would help get you an early upgrade but they said that since my upgrade came in july that it was not eligible for that.... :/
My 75$ upgrade eligability isn't until 7/1 as well but I called last Thursday said no . So i hanged up and tried sprint chat and they upgraded me to full discount....
Sent from my PC36100 using XDA App
i was just given the $75 upgrade not long ago and i was suppose to get my full upgrade in march 2012. I called sprint and told them im tired of my pos phone and asked them to move my upgrade or im leaving...the supervisor I spoke to instantly gave me the upgrade. I checked 10 minutes after getting off the phone with him and it was there.
and its not like i did a dishonest thing. Im getting an Evo 3D and they get my money for another 2 years. win win situation.
snarebum said:
i was just given the $75 upgrade not long ago and i was suppose to get my full upgrade in march 2012. I called sprint and told them im tired of my pos phone and asked them to move my upgrade or im leaving...the supervisor I spoke to instantly gave me the upgrade. I checked 10 minutes after getting off the phone with him and it was there.
and its not like i did a dishonest thing. Im getting an Evo 3D and they get my money for another 2 years. win win situation.
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Well you manipulated your way, unfairly, into an early upgrade, so if that doesn't bother you, then you are good to go. But, they are getting their money so w/e i guess.
eder6301 said:
My 75$ upgrade eligability isn't until 7/1 as well but I called last Thursday said no . So i hanged up and tried sprint chat and they upgraded me to full discount....
Sent from my PC36100 using XDA App
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what exactly did you say? if you dont mind me asking. there are all sorts of stories about getting nice stuff from sprint if you say the right thing to the right person...
Greenkknight101 said:
i'd reccomend just waiting a couple of weeks, however....
If you really want to try and push it call: (877) 775 4886
It's the sprint customer service line that i've had the best luck with, they seem really nice.
Say you really want to get the EVO 3d, and want to get your upgrade moved up. Sometimes they say yes, sometimes they say no. They moved mine up from september to june.
Just hang up and call back if they say no, try a couple of times and you'll eventually get a rep that will move it for you.
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wowowowowow I called your number and the rep reset my eligibilty just like that. i'm getting the 3d for 199 sweet!
I called that number and I got 2 of my lines a full upgrade but I wonder I'm running sprint lovers on my current evo will that be enough or should I unroot?
Related
just looking for some tips or something..
I have an upgrade on April 3rd..how can i get it sooner?...I was wondering how I can persuade a Verizon rep into giving it to me now, (or when TB comes out) anyone ever accomplish this? or is there no way they would do that?
trentonw said:
just looking for some tips or something..
I have an upgrade on April 3rd..how can i get it sooner?...I was wondering how I can persuade a Verizon rep into giving it to me now, (or when TB comes out) anyone ever accomplish this? or is there no way they would do that?
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Click to collapse
1) Good luck on the early upgrade. My NE2 is due in May. If it works for you, send him my way
2) If the TBolt release date keeps slipping you and I will both be able to use our upgrades
-Frank
Yeah probably March 17th.
Sent by my Droid Incredible
I did it when my OS went out on blackberry storm and when my HTC Incredible's display got sweat behind it. I was also having signal issues with the HTC. Now I have a Facinate (my third) with all kinds of issues and am hoping to get it swapped out too. The bottom line is... I don't think they will swap out phones without you having major documented issues with your current phone. I'm very lucky that I have a great Verizon store by me and understanding reps. Just my 2 cents. Heck, who knows!!? It doesn't hurt to ask! I Good luck!
Sent from my SCH-I500 using XDA App
lol....thanks for the input...if it doesn't come out till 3/17 I probly won't even bother...i was thinking out was going to come out this week!...
Sent from my DROIDX using XDA App
The buy back program at BB.ends Feb 26th and its stated on their site so that means it is the 24th.
Don't listen to the other forums they lie for attention
Sent from my HTC Incredible using XDA App
Someone on here awhile back suggested getting your upgrade date moved forward under the guise of wanting to order an iPhone, then since it is changed in the system, get the Thunderbolt instead.
trentonw said:
just looking for some tips or something..
I have an upgrade on April 3rd..how can i get it sooner?...I was wondering how I can persuade a Verizon rep into giving it to me now, (or when TB comes out) anyone ever accomplish this? or is there no way they would do that?
Click to expand...
Click to collapse
If you want to get the T-Bird before your upgrade date, you can buy it new by adding another line to your account -- $10. (The price of the T-Bird is the same whether you're upgrading or buying it new.) After you buy, go to Verizon store and switch the phone numbers so your current number is on the T-Bird. Once your upgrade date is passed, cancel the extra line. You'll pay $10 extra for a couple of months, but you'll have the new T-Bird.
This may sound shady, but it's perfectly legit if you think about it. And no, they won't move up your upgrade date.
I spoke to a rep on the phone yesterday and asked about the same thing (my upgrade is on 4/8). She told me that the most they can move your upgrade date is 30 days. So I suggest calling them on 3/3 and asking them about it.
Kevo58 said:
If you want to get the T-Bird before your upgrade date, you can buy it new by adding another line to your account -- $10. (The price of the T-Bird is the same whether you're upgrading or buying it new.) After you buy, go to Verizon store and switch the phone numbers so your current number is on the T-Bird. Once your upgrade date is passed, cancel the extra line. You'll pay $10 extra for a couple of months, but you'll have the new T-Bird.
This may sound shady, but it's perfectly legit if you think about it. And no, they won't move up your upgrade date.
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Aren't they going to require a data package on the new line, and require keeping the data on the old line as well?
Each line with a smart phone needs a data plan.
Sent by my Droid Incredible
jbh00jh said:
Each line with a smart phone needs a data plan.
Sent by my Droid Incredible
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I keep an old flip phone just to use as a third line phone..... but yes you need to have a data plan with every smartphone and I think you need a phone on every line.
Before Verizon changed their upgrade rules, you were able to upgrade after 13 months on a 2yr contract. If it was on a family plan, it had to be the main line. I was able to do this every since the BB Tour came out. I got an Eris 4 months later at the discounted price. I did this when the D2 came out as well. Now it took me calling back and forth until I got a cool rep and did it for me. Each rep had their reasons why they couldnt and why the others did it for me werent supposed to. To get the D2, took me 3 days of trying of about 3-8 calls a day. I upgrade on that time, 11 months early. When I called today, I was told, wont be happening anymore because of their new policy.
W/e you decide to do, you have a better chance of doing it over the phone as the rules are different for them than retail. I have to wait until July, so I feel your pain. =( But it will be the first time I have ever used my new every 2 cuz I have never waited this long before, lol.
fire n ice said:
I spoke to a rep on the phone yesterday and asked about the same thing (my upgrade is on 4/8). She told me that the most they can move your upgrade date is 30 days. So I suggest calling them on 3/3 and asking them about it.
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Nice! Thanks for sharing.
Sent from my DROIDX using XDA App
.looks like I'll most likley be getting a tb soon...i don't like the price tag though....300wtf. 50 mail in rebate makes me feel better...whatever hah..and once I know ok satisfied with the tb ill sell my dx....
Sent from my DROIDX using XDA App
This information was good to know, I have the upgrade on the same date (4/3) but I'm not going to bother pulling strings until an exact release date is announced. How exactly did you convince Verizon to move your upgrade date? I'm just curious which number I should call when it gets announced so I can try to negotiate with them.
I just went through the 611 on my phone and selected the upgrade option. When the rep answered, I straight up asked lol. The only catch is you have to call within the 30 days of your upgrade. You can't move your upgrade date until then.
trentonw said:
just looking for some tips or something..
I have an upgrade on April 3rd..how can i get it sooner?...I was wondering how I can persuade a Verizon rep into giving it to me now, (or when TB comes out) anyone ever accomplish this? or is there no way they would do that?
Click to expand...
Click to collapse
by the way things are going now your contract will be up by the time the phone comes out.
psycho_maniac said:
by the way things are going now your contract will be up by the time the phone comes out.
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yeah its not looking good
**** I just *****ed about my phone .. told them I wanted a different one...im only sux months into my new contract and ill have a tb when ever they decide to release the damn thing lol
sent from my super fast battery draining droid x
Hey everyone, I realize this thread is VERY common but I have a good question. I have a line that I upgraded in March and received $60 off my bill. I DID NOT use the phone upgrade though. Come April 1st will I lose this upgrade for the unsubsidized phone or can I wait for the EVO 3D and use it then?
Danke!
how ong have you been a customer? how much are you paying for your plan?
You'll still have your full upgrade after april 1st, after you use it then you are boned for two years, if your payment amount isn't great enough. Got that from a sprint rep. Hope this helps.
Edit: just talked to sprint and sad to say, after april first, you will revert to a two year upgrade. Sucks!
Sent from my twopointthree heroc using XDA App
I talked to a sprint rep on the phone (someone in India) and basically told her that if they didn't give me the upgrade I would leave sprint for AT&T. I had AT&T before, no problem going back to them if they do a bait and switch on me. If you're polite and thoughtful, they probably will help you.
They transferred me to an American woman (probably because she was more experienced to handle people cancelling, most likely was retention), and she was able to make sure my upgrade would be transferred over. If it doesn't happen tomorrow, I'm switching carriers
Samzebian said:
I talked to a sprint rep on the phone (someone in India) and basically told her that if they didn't give me the upgrade I would leave sprint for AT&T. I had AT&T before, no problem going back to them if they do a bait and switch on me. If you're polite and thoughtful, they probably will help you.
They transferred me to an American woman (probably because she was more experienced to handle people cancelling, most likely was retention), and she was able to make sure my upgrade would be transferred over. If it doesn't happen tomorrow, I'm switching carriers
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I think that I'm going to call and try that. I have been with sprint for a while, not ten years but about 5, and I have waited on my upgrade since Nov for a better device to come out. I don't want to cancel and don't want to play the add a line/cancel a line game so I will try this. Thanks
windriff18 said:
You'll still have your full upgrade after april 1st, after you use it then you are boned for two years, if your payment amount isn't great enough. Got that from a sprint rep. Hope this helps.
Edit: just talked to sprint and sad to say, after april first, you will revert to a two year upgrade. Sucks!
Sent from my twopointthree heroc using XDA App
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looks like were all hearing mixed things....
i just got off the phone with sprint (india) and after 15 minutes and lots of hold, we came to the conclusion that while i am currently sprint premier, i will only qualify for premier silver after tomorrow.... normally that means every year i get $75 for an upgrade, and $150 every 22 months
but since i will be eligible for an upgrade (in june) under current premier qualifications, i will NOT lose that upgrade come evo 3d time.... but that AFTER i upgrade this time, i will change over to the new color system, and will only be eligible for $75 in june 2012, and $150 in april 2013.
i hope this helps people understand the situations
tl;dr : current premier upgrade = youll retain until after your next upgrade , then becomes silver or gold premier
Yes...there are many conflicting stories...i too am in the same situation. Basically my friend and sprint told me to upgrade and then return the upgrade and go back to my old phone. He told me that usually it will reset you back to eligible. I'm not sure if its going to work but if not I can always raise hell All who are eligible now and got word that you will "retain" eligibility please post your results after April 1. I will update once i return the phone.
jdmtsx said:
Yes...there are many conflicting stories...i too am in the same situation. Basically my friend and sprint told me to upgrade and then return the upgrade and go back to my old phone. He told me that usually it will reset you back to eligible. I'm not sure if its going to work but if not I can always raise hell All who are eligible now and got word that you will "retain" eligibility please post your results after April 1. I will update once i return the phone.
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well if i go june whatever to upgrade to an evo3d after i preorder it.....i will raise all ****ing hell if sprint tells me i am not eligible....i will get an upgrade
minieod said:
looks like were all hearing mixed things....
but since i will be eligible for an upgrade (in june) under current premier qualifications, i will NOT lose that upgrade come evo 3d time.... but that AFTER i upgrade this time, i will change over to the new color system, and will only be eligible for $75 in june 2012, and $150 in april 2013.
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I was told that I would lose my early upgrade on April 1st, so I would have to wait until my 2 yrs is up in November in order to get the discount.
i was told today by a sprint rep, That you shouldn't lose your upgrade. The change will start after u upgrade, then the two year or one year thing should start.
I received a letter from Sprint. I sent an email asking about the change and how long I've been with the company. I don't have the letter on my phone so I can't post it but paraphrasing it said that as of now (beginning of March when I got the letter) I would be eligible for a full upgrade June 1 (used an upgrade on my evo on launch day 6/4/2010). As of April 1 I would be reverted to premier silver status and would no longer be eligible for an upgrade. As of September 1 of this year I will reach 10 years with sprint and be switched to premier gold and receive yearly upgrades. When the pre-order date for the evo 3d is announced I'm going to try and get that changed. As of now though, according to the letter, I'm not eligible till 9/1.
It definitely seems that people are getting conflicting information. The letter I received is the same information that someone on the evo forum who works for sprint retentions gave.
Sent from my PC36100 using XDA App
The whole new Sprint Premiere thing is a little out in left field if you ask me. But it is much better than what Verizon is doing to everyone.
As for my upgrade I have been holding off on my upgrade since Oct 2010.
So I am sitting on a 150.00 credit to my Evo 3d.
My poor Evo 4g will feel so alone.
Which reminds me I need to goto sprint today and yell at them about my LG Optimus I put on my plan recently. (They didn't give me the line transfer credit, nor my 100.00 mail in rebate for the phone.)
Wonder why there would be different responses? Don't all of the sprint reps get the same info? Got a different response, myself, between the first day of ctia and when I posted...
Sent from my twopointthree heroc
I actually received a response back from my e-mail as well as a phone call from a an Account Services Specialist from Sprint and they offered to extend the upgrade until my contract ends. They definitely confirmed though that if you were Premier Silver before, you will lose the early upgrade until you qualify for Premier Gold.
I was eligible april 1st and thats when the premier program changed so I lost my upgrade and so I called sprint yesterday about my status and after 5 mins they agreed to change my status within 24 hours... they changed my upgrade status in less than 3 hours... but after i get the 3d i'm screwed for 22 months... but I'm getting the best buy buy back program so I will get like $300 or so back when i trade in to make up for not being able to upgrade yearly then I can just buy a new phone at regular price...
I just checked my account and I'm good to upgrade in Nov. I like what I see with the 3d but I think I'm going to hold out for the next big thing. Funny thing is my wifes line (secondary) got upgraded back in Oct thru wirefly but on the sprint site it still shows her eligible for an upgrade. We live in SD so when we got evos we had to change our numbers to a different state to activate them. I wonder if that eligibility is false. Lol I'm going to try to get her the 3d with it to see what happens.
Sent from my PC36100 using XDA Premium App
My upgrade was in Feb and I still havent used it because I'm waiting for the Evo 3D. I was told that I would lose it after April 1st, but I asked to speak to a surpervisor because I was suppose to be Gold anyways because my plan was always over $89.99. So once they looked at my account they changed me to Gold and put my upgrade for april 1. I was happy. I also called the sales people to change the website to reflect my upgrade and they did. Anyone of yall can be Gold member by staying on a plan over $89.99 for 3 months. if you do it now then you can get the Evo 3D by June. If the plan u have now is $69.99 call them and they can change it to a plan over $89.99 so you can get the upgrade in time. The customer rep I spoke to looked at my account and I've had the simply everything plan for months. It was only in March that I went down to $69.99. So that put me to the silver premier. So what they did is back dated it to reflect that March was also Simply everything. They helped me big time cuz I didnt want to lose my upgrade. Call and do the same. I always tell them to note the account and I even talk to a supervisor because I tell them that the story changes everytime I speak to someone different. I hope this info helps all of yall who lost their upgrade but I fought to keep mine. To be a Gold member just stay on a plan over $89.99 for 3 months.
add me to the list.
in January it said "150$ OFF on May 1st, 2011."
now..."75$ OFF on May 1st, 2011, 150$ off on March 1st, 2012"
FFFFFFFFUUUUUUUUUUUUU
Nrre said:
add me to the list.
in January it said "150$ OFF on May 1st, 2011."
now..."75$ OFF on May 1st, 2011, 150$ off on March 1st, 2012"
FFFFFFFFUUUUUUUUUUUUU
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Give Sprint a call or e-mail them and they'll most likely work with you like they did with me and i'm sure others.
ydoucare said:
Give Sprint a call or e-mail them and they'll most likely work with you like they did with me and i'm sure others.
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nope.... only if you had a note on your account about it, or if you had your upgrade before april 1st.
I just got of the phone with josh from sprint. I called up thinking I would have to beg for my upgrade back. He said well actually sir from now until june 30th all premier members can get a full upgrade with a new 2 year contact. I will be heading to the sprint store at 4, and will update then.
Sent From My Evo
interesting.... awaiting update.
Would this include silver
evo on cm7
There was a post on Phandroid about a week or so ago, stating a guy on Sprintusers.com was reinstating the upgrade for those who dropped from Gold to Silver with the new change. I headed over there and sent him a PM and got mine back.
bwcorvus said:
I just got of the phone with josh from sprint. I called up thinking I would have to beg for my upgrade back. He said well actually sir from now until june 30th all premier members can get a full upgrade with a new 2 year contact. I will be heading to the sprint store at 4, and will update then.
Sent From My Evo
Click to expand...
Click to collapse
You must have missed this thread
Absolutely fantastic customer service from Sprint!
There are a lot of people that got their upgrades pushed up, including myself, because of the number that was called in the first post. Seems like a direct customer retention line.
Give it a shot, let us know how it goes. I am almost certain they will bump your upgrade date. It is a hassle free 5-10 minute call.
Phone number worked with no hassle. Probably wasn't on the phone more than 3-4 minutes and called me back 5 minutes laster to tell me that it had taken effect.
Keeping that number saved in my address book.
Struck out on the number. Am a premier member with a 12 month upgrade coming in early September. Tried to get it manually overridden and they said no.
Will try again later.
Yea I know about calling them, that's why I called them today...
Sent From My Evo
Update:
Basically they said since so many people are b*tching about upgrades anyone that ask and meets these requirements will get the $150 upgrade before june 30.
You must be a silver or gold member.
Must have already one year done on your current contact.
You must ask for the upgrade to be reset.
The stores can't do it, just dail *2
They are giving $150 credit on top of that for the current evo, but you would have to give then that now..he said it could come down before the 3d comes out.
Sent From My Evo
Just spoke with a Sprint CSR (and her supervisor) on the phone who informed me that she could not move my June 1 upgrade date up by 14 days any more due to the policy being changed on May 17th. It's perfect (well, imperfect) timing for those of us with June 1 upgrade dates. I was told there was absolutely nothing they could do. I've preordered the phone through Best Buy but apparently won't be able to get it until June 1, assuming that Best Buy even gets the EVO LTE by then... Anybody else out there with June 1 upgrade dates that have been able to move up their eligibility date?
You can buyout whatever is left of your contract in your case it's like 20 bucks or maybe less. I forget what sprint calls it now.
I literally just got off the phone with them, mine should be changed to today within the hour. The rep I spoke to is calling me back in an hour to verify it was changed. Be nice, be persistent. I've been working on this for about 2 weeks and I've made about a dozen calls.
My upgrade was 6/1, what I heard was the policy was being changed as of 6/1 so I think you were lied to. I also told them I've been having a lot of random issues with my phone.
Sebrina said:
You can buyout whatever is left of your contract in your case it's like 20 bucks or maybe less. I forget what sprint calls it now.
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Yeah I had heard about that... I think it's $20 times the number of months remaining in your contract but with a minimum of $100. I'm on the phone with them now (on hold) and according to ISN if my account was notated before the 17th that I wanted an early upgrade they'll still honor it. I had called on the 10th and the 11th so we'll see what they can do. Of course this is all moot if BB doesn't get the phone before June 1!
phsteve said:
Yeah I had heard about that... I think it's $20 times the number of months remaining in your contract but with a minimum of $100. I'm on the phone with them now (on hold) and according to ISN if my account was notated before the 17th that I wanted an early upgrade they'll still honor it. I had called on the 10th and the 11th so we'll see what they can do. Of course this is all moot if BB doesn't get the phone before June 1!
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That's not true at all and I don't think those prices are right either, friend on another forum had 4 1/2 months left he got out with 45 bucks.
ausch30 said:
I literally just got off the phone with them, mine should be changed to today within the hour. The rep I spoke to is calling me back in an hour to verify it was changed. Be nice, be persistent. I've been working on this for about 2 weeks and I've made about a dozen calls.
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Click to collapse
Cool, good to know. I think I got an unlucky supervisor the first time I called but now that I have called back with the original date I called they might be more receptive... I'll keep y'all posted. Being nice is definitely important but sometimes difficult! Haha doing my best.
Sebrina said:
That's not true at all and I don't think those prices are right either, friend on another forum had 4 1/2 months left he got out with 45 bucks.
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Haha I meant to hit "quote" instead of "thanks" but now you get a free thanks! I just remember reading the $100 minimum somewhere, not sure where. Now that I looked it up I think you're right.
Anyway, Telesales said they will notate the account and that when I pick up the phone from Best Buy they will honor the early upgrade since I had called about it before 5/17 originally. Apparently they can only move the upgrade up at the time of an actual sale, so I'll just have to have faith that they'll put it through at Best Buy's request.
phsteve said:
Cool, good to know. I think I got an unlucky supervisor the first time I called but now that I have called back with the original date I called they might be more receptive... I'll keep y'all posted. Being nice is definitely important but sometimes difficult! Haha doing my best.
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Let us know how it goes.
I originally called CS a couple weeks ago and they told me to call 1-800-Sprint1 and they could change it or I could go into a corporate store and have it done. Called Thursday and they said I'd have to order it through tele-sales for them to change the date. Went into my local corporate Sprint store and they told me they can't do it, I'd have to do it at a 3rd party store. Went into Best Buy and they told me they can't do that, I'd have to do it through Sprint. Called Sprint again, a couple times and at this point I had totally lost my cool.
I went to Delaware this weekend to visit Dogfish Head brewery and allow myself some time to relax. I called this morning and she told me I had to order through tele-sales and that the 4G LTE was not available to either order or pre-order. Just called back this afternoon and the guy I talked to said it would be changed within the hour. I just checked and it's not updated yet so we'll see what happens.
Sometimes it is tough to stay calm and be nice but in the end it does pay off, good luck.
I think you lucked out. I called yesterday and they changed my upgrade date up. One account was 6/1/2012 the other was 12/1/2012. And my airave was 2/1/2013.
All three was pushed up a year and in return all three is now eligible.
I just talked to her calmly, stating I want upgrade phone to Evo lte but didn't want to wait til upgrade time. I told them I want to show support with all the turmoil going on and want an upgrade to show my devote and support to HTC/sprint. She puts me on hold for about a min and return with an "ok" we will change your eligibility under one condition, pay for the activation fee. I tried to get around that, but no go. Well still happy I get to move the date up
shizume said:
I think you lucked out. I called yesterday and they changed my upgrade date up. One account was 6/1/2012 the other was 12/1/2012. And my airave was 2/1/2013.
All three was pushed up a year and in return all three is now eligible.
I just talked to her calmly, stating I want upgrade phone to Evo lte but didn't want to wait til upgrade time. I told them I want to show support with all the turmoil going on and want an upgrade to show my devote and support to HTC/sprint. She puts me on hold for about a min and return with an "ok" we will change your eligibility under one condition, pay for the activation fee. I tried to get around that, but no go. Well still happy I get to move the date up
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I just got a call back and they said it was done. Checked my account and it now shows my upgrade as of 5/1. I have an Airave as well, they are always listed as a full upgrade.
ausch30 said:
I went to Delaware this weekend to visit Dogfish Head brewery and allow myself some time to relax. I called this morning and she told me I had to order through tele-sales and that the 4G LTE was not available to either order or pre-order. Just called back this afternoon and the guy I talked to said it would be changed within the hour. I just checked and it's not updated yet so we'll see what happens.
Sometimes it is tough to stay calm and be nice but in the end it does pay off, good luck.
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They have the best brewery tour! And free beer to boot! I love Dogfish Head.
I guess it just depends on who you get if they'll actually move your upgrade date up without a sale... She said she would move it up today if I ordered through Sprint but since I was ordering through Best Buy she said that they would move up the date whenever I went in to pick up my preorder. She assured me that she would notate my account and that I wouldn't have any problems, so hopefully she's right.
A bit of info thatvhas always helped me is ..call Retentions for any issues..no waiting on hold or pressing options. They just pick up the phone first ring..if anyone can gget it done for you its them ..18777754886
phsteve said:
They have the best brewery tour! And free beer to boot! I love Dogfish Head.
I guess it just depends on who you get if they'll actually move your upgrade date up without a sale... She said she would move it up today if I ordered through Sprint but since I was ordering through Best Buy she said that they would move up the date whenever I went in to pick up my preorder. She assured me that she would notate my account and that I wouldn't have any problems, so hopefully she's right.
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Good to hear, hopefully you'll be able to get it done. Now the issue is Sprint/Best Buy/Radio Shack/Wirefly. Wirefly says they'll be shipping in 2-3 weeks but it's the cheapest. I always get my phones from Radio Shack because I hate Best Buy and there's always less people in there so I can get in and out faster. The problem is I have a feeling that due to the customs issue Sprint stores might be the first to have them available. I just want it ASAP.
I called and they said they could move mine. But this was last week.
Sent from my iPhone with the bigger Gee Bees.
I tried a couple times to get mine bumped up from 6/1 with no success. I then talked to a rep from retentions and it took 5 minutes on the phone and within and hour my account reflected the change.
Sent from my PG86100 using XDA
ausch30 said:
I literally just got off the phone with them, mine should be changed to today within the hour. The rep I spoke to is calling me back in an hour to verify it was changed. Be nice, be persistent. I've been working on this for about 2 weeks and I've made about a dozen calls.
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I did that and the rep actually called me back when I did it, only took 30 min in my case
Sent from my ICS Evo 4g using Forum Runner
Just got the upgrade done on my account today $45 (10/12) and it was $115 (6/13). Call retentions direct 8777754886 took 5min. Got no where with customer service.
Sent from my Evo3D using Tapatalk 2
Got scared when I read this thread, so I called up sprint, talked to account services, and they told me I'm good to go with upgrading early from my 3D (that I've had since launch day). Took all of 30 seconds, and didn't hear a word about no longer doing early upgrades. Good one guys, almost had me ready to go pillage and plunder the sprint HQ. Lol
mmmdieselfumes said:
Got scared when I read this thread, so I called up sprint, talked to account services, and they told me I'm good to go with upgrading early from my 3D (that I've had since launch day). Took all of 30 seconds, and didn't hear a word about no longer doing early upgrades. Good one guys, almost had me ready to go pillage and plunder the sprint HQ. Lol
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Nice. I'm curious how do you qualify for an upgrade with your 3d? Don't you have to wait 22 months? Or did you get the last of the Premiere program 1-year upgrades?
mmmdieselfumes said:
Got scared when I read this thread, so I called up sprint, talked to account services, and they told me I'm good to go with upgrading early from my 3D (that I've had since launch day). Took all of 30 seconds, and didn't hear a word about no longer doing early upgrades. Good one guys, almost had me ready to go pillage and plunder the sprint HQ. Lol
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You're lucky, for me it was a major hassle and I didn't want to pre-order until it was approved and now it's too late. Just gotta wait now for the official release, get there early, and hope there are some left.
phsteve said:
Nice. I'm curious how do you qualify for an upgrade with your 3d? Don't you have to wait 22 months? Or did you get the last of the Premiere program 1-year upgrades?
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I got the 3D on launch day as well. I'm sure his was, just as mine is, the last premier yearly upgrade. I'm gonna miss my full upgrade every year.
Wondering if anyone has had this happen to them:
I have a family plan with 5 lines. All the lines are do up for 2 year upgrades. I went into BestBuy yesterday and upgraded my brothers line to the LTE for 60 with trade in. I checked sprint online and his contract was already showing updated with the contract detail locked in for 2 years.
I upgraded my line thru Walmart to the LTE about 2 weeks ago and my line is still showing with a $150 upgrade available. I checked through the Sprint online and through the automated line. Both say the same.
I am wondering if I can just go into BB and upgrade my line again and get another LTE...
Probably so. Same thing happened to me at best buy last year. I waited three months and it never showed the new contract locked in. I went to the sprint store a few months later and upgraded again with no issues.
Sent from my EVO using XDA
O.LPZ81 said:
Wondering if anyone has had this happen to them:
I have a family plan with 5 lines. All the lines are do up for 2 year upgrades. I went into BestBuy yesterday and upgraded my brothers line to the LTE for 60 with trade in. I checked sprint online and his contract was already showing updated with the contract detail locked in for 2 years.
I upgraded my line thru Walmart to the LTE about 2 weeks ago and my line is still showing with a $150 upgrade available. I checked through the Sprint online and through the automated line. Both say the same.
I am wondering if I can just go into BB and upgrade my line again and get another LTE...
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Same thing happened to my wife at Wal-mart. The upgrade is still showing as available for her. I'll think she'll hold onto it for next year though, she likes being able to get a new phone every year HAHA
-Cupper- said:
Sleep bug is starting to bother me now.... I'm not getting texts and calls until I turn the screen on
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Same thing happens last year after I upgraded my line on the 3d and got me another phone 2 months later
Sent from my EVO using Tapatalk 2
andrusk said:
Same thing happened to my wife at Wal-mart. The upgrade is still showing as available for her. I'll think she'll hold onto it for next year though, she likes being able to get a new phone every year HAHA
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compneo said:
Probably so. Same thing happened to me at best buy last year. I waited three months and it never showed the new contract locked in. I went to the sprint store a few months later and upgraded again with no issues.
Sent from my EVO using XDA
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Thanks for the reply. Here is my situation. I bought through Walmart and paid 170 and we went to Best Buy for my brothers and got his for 60 with OG Evo trade in. I was going to return my LTE to Walmart and go to best buy to get the 60 dollar deal becuase I have an extra EVO with a broken charging port that has been laying there for a while with no use.
But when I saw the my upgrade is still available I think im just going into Best Buy to try to upgrade another on my line and just sell my EVO LTE on Craigslist or something. I dont want to risk returning and losing out on the upgrade...
O.LPZ81 said:
Thanks for the reply. Here is my situation. I bought through Walmart and paid 170 and we went to Best Buy for my brothers and got his for 60 with OG Evo trade in. I was going to return my LTE to Walmart and go to best buy to get the 60 dollar deal becuase I have an extra EVO with a broken charging port that has been laying there for a while with no use.
But when I saw the my upgrade is still available I think im just going into Best Buy to try to upgrade another on my line and just sell my EVO LTE on Craigslist or something. I dont want to risk returning and losing out on the upgrade...
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Whatever your prerogative is man, go for it. I was tempted to do another upgrade on my wifes line and just sell the phone for cash, but alas, she wants to keep her upgrade for next year lol
It's gotta have something to do with the cahsiers doing the upgrades wrong. My wife and I both got our phones at Wal-mart, but mine shows the upgrade as used. Oh well
same thing happened to me through wal-mart. upgrade eligibility retained after buying at wal-mart. woot.
andrusk said:
Whatever your prerogative is man, go for it. I was tempted to do another upgrade on my wifes line and just sell the phone for cash, but alas, she wants to keep her upgrade for next year lol
It's gotta have something to do with the cahsiers doing the upgrades wrong. My wife and I both got our phones at Wal-mart, but mine shows the upgrade as used. Oh well
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Thinking of waiting for the Iphone 5 and flipping that one. Thinking I will make a bigger profit....