How many times would you allow a single customer to return an Evo3d before you finally said:
"Get the F**k out of my store, and don't let the door hit you in the ass?"
Because after listening to all these people complain, and talk about being on their 6th or 7th phone, I just gotta ask:
Hom much of this crap should a retailer have to put up with?
Just Curious.
R WE NOT PHONES?!?
Sent from my 3DeeVo
mazook98 said:
How many times would you allow a single customer to return an Evo3d before you finally said:
"Get the F**k out of my store, and don't let the door hit you in the ass?"
Because after listening to all these people complain, and talk about being on their 6th or 7th phone, I just gotta ask:
Hom much of this crap should a retailer have to put up with?
Just Curious.
R WE NOT PHONES?!?
Sent from my 3DeeVo
Click to expand...
Click to collapse
would depend i would more then likely do it as often as i had to cause i wouldnt want to loose my job; but if i could depending on what the problem was. id get fed up and kick them out over a little light leakage and ****. i know people have OCD but get over it get some meds lol smoke a bowl something.
I just find it hard to believe your phone could be a defect after so many times. That is frickin ridiculous. I call BS on alot of them. I would lose my job real quick I can tell you that.
Sent from my 3rd Dimension of Evolution
mattfmartin said:
I just find it hard to believe your phone could be a defect after so many times. That is frickin ridiculous. I call BS on alot of them. I would lose my job real quick I can tell you that.
Sent from my 3rd Dimension of Evolution
Click to expand...
Click to collapse
I not to ocd I have light leak paint missing from the captive buttons and a titled screen , I returned one and examined six in total and this was the best one so as picky as these guys are I'm not surprised
Sent from my PG86100 using XDA App
mattfmartin said:
I just find it hard to believe your phone could be a defect after so many times. That is frickin ridiculous. I call BS on alot of them. I would lose my job real quick I can tell you that.
Sent from my 3rd Dimension of Evolution
Click to expand...
Click to collapse
+10. I would HATE to deal with EVO3D customers, because, for every one I was assigned to help, there would be a much higher probability that I would be losing my job that day.
"What's that you say? A dust speck?... Oh, no, wait...A dead PIXEL you say? And you've come back to return it HOW many times?"...
<<quick look around for heaviest, heavable gadget, and nearest escape route, after calculating amount of emergency $ saved. > >
R WE NOT PHONES?!?
Sent from my 3DeeVo
mcmikecruz1 said:
I not to ocd and I'm living with light leak paint missing from the captive buttons and a titled screen , I returned one and examined six in total and this was the best one so as picky as these guys are I'm not surprised
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
How do you cope?
What would you consider the toughest part of your day?
When you were a child, did you ever imagine that this kind of thing could happen to you?
R WE NOT PHONES?!?
Sent from my 3DeeVo
mazook98 said:
How do you cope?
What would you consider the toughest part of your day?
When you were a child, did you ever imagine that this kind of thing could happen to you?
R WE NOT PHONES?!?
Sent from my 3DeeVo
Click to expand...
Click to collapse
Fuk off lol
Maybe I shouldn't if said living with
I have those issue and really don't care along with a warmer color screen than my friends our the one at my local sprint store . Like I said I'm not surprised
Sent from my PG86100 using XDA App
The true complaint I would be cool with is stuff under the screen and a dead pixel light leak peg get over it and tilted screen also get over it unless it effects the phone or something lol
Sent from my PC36100 using XDA Premium App
I'd be okay with one phone return, maybe two (if both were legitimate reasons), but if you come in a 3rd time for the same phone then I'd probably hand you to another employee. If it's giving you that many problems, then you probably shouldn't be using an Android phone to begin with.
I worked at Best Buy and I never cared tbqh. My manager also never cared. Said it was the manufacturer's fault for having issues in the first place and it's better to just do the exchange so the customer will be happy.
I remember one guy got his EVO 4G replaced 6 times. I did the exchange for him each time, I didn't care as long as they were in their 30 days.
I think I would have to ask the person "Dude, you are on your >3rd phone. If you have so many problems, why do you keep buying it?"
I mean honestly, if you are so unlucky as to get 6-7 "defective" phones in a row, perhaps it is a sign from God you are not meant to have this phone. Get your money back and move the hell on. But before you move on, come on to XDA to ***** about it...then move on.
Honestly, I would never have more than 2 bad phones. First one...yeah, I can see it and I would exchange it. Second phone is bad...screw it, I would get my money back and wait for something else I like.
I've only returned my phone once. Only because it came shipped with a crack in the screen. Not cool. Stupid former employer. >_> (that would be UPS)
Sent from my PG86100 using XDA App
I've been getting a new htc phone from sprint every year for as long as I can remember, 8 years?
Not one return or repair.
For my wife too.
mswlogo said:
I've been getting a new htc phone from sprint every year for as long as I can remember, 8 years?
Not one return or repair.
For my wife too.
Click to expand...
Click to collapse
guess you didnt have a touch pro then huh? dear god those things were probably a financial disaster for all involved. loved it though!
Yeah I would have lost my job after the second return.. LOL
Dead Pixel - Exchanges Unlimited as this is a true defect
Major Light Leakage - Same as above
Other Major Issues - Crooked LCD, No Power, etc. - Same as above
Now on to the bull**** issues -
Very Minor Light Leakage - No exchange... Return if you wish or contact HTC
Dust - Unless the screen is totally blocked off.. Same as above
Screen not as big as 4g evo - Same as above
Battery die to fast - Its a dual core phone .. duhhh
My mom said its too expensive - Get the **** out the store
4G does not work everywhere - So use 3g
3D picture does not come out of the phone - Man **** this **** I quit after I slap u.
Yeah fire me already because it would not be pretty.
DomSim said:
guess you didnt have a touch pro then huh? dear god those things were probably a financial disaster for all involved. loved it though!
Click to expand...
Click to collapse
+1. I had a touch pro. So many problems.
Sent from my PG86100 using XDA App
So, you are all complaining about having something to do at work.....
It's called job security my friends.
The phone does appear to have some quality control issues such as dead pixels, screen crooked enough that it interferes with the blackout, and maybe a loose button here and there, BUT...
Unfortunately I've seen people returning the phone for what I believe are software issues that will be fixed with (hopefully the next) OTA. Things like the camera freezing, green tint in some camera shots, wifi signal dropping, and the phone going crazy when you plug something into the headphone jack are all software related and exchanging the phone will just land you another one with the same problems. In fact, some problems are intermittent so you may think the new one is fine and then somehow "broke" later. Even a weak radio signal and yellow screen could be software.
You can't expect the average consumer to know whether or not a problem is hardware or software though. To them, they were sold a product that simply doesn't work properly. So they take it back. They want it, but they want it to work, so they exchange it. That's not really a consumer issue: it's an issue for HTC. I'm not making light of software issues either, because those are interpreted as defects just like hardware problems. This is really an issue with HTC. IMHO, they released a product that was clearly not quite ready for prime time.
Mike
im a former radioshack employee and i gotta admit... these pplz come with the weirdest problems ever and the craziest stories to get them phones exchanged, mysefl im on my 3rd evo3d, my first one lost 4g completely, second one lost screen sensitivity and it was pressing letters by itself so im in my third one so far is good, so if they are within the 30 days i will exchange it as long as they have a real problem with it, one day i had a guy coming with the phone wanting an exchanged the phone was all scratched up and when we told him we cant cause of the scratches he said it wasnt his fault, that it was raining and the water scratched his phone lmaoooo ... see what i say lolz
I want whatever I spend my hard earned money on to work as expected to. Why should people settle for mediocre build design or software ? I don't care if I have to exchange an item 10 times, if I am paying for it and I'm within a return grace period, you bet I'm going to make sure I'm satisfied with my item.
Sent from my PG86100 using XDA Premium App
Related
I've been getting random reboots.
3 times since I got it. Since yesterday this thing has been freezing and locking up and just frustrating the crap out of me.
I haven't taken any ota cause I want root.
Thanks for any input.
Sent from my PG86100 using XDA Premium App
Take the OTA
Root was achieved on a device that already had the ota. I took it and my phone works great.
Sent from my PG86100 using XDA Premium App
the reccomendation, however, is to not take any further OTAs. I personally am not taking any... because I don't know if the new hboot prevents a downrev to the eng hboot.
edufur said:
the reccomendation, however, is to not take any further OTAs. I personally am not taking any... because I don't know if the new hboot prevents a downrev to the eng hboot.
Click to expand...
Click to collapse
Yeah I would wait until s-off. Root will be here soon try a factory reset
Can s-off come out and play? You run but you can't hide
I'd rather be guaranteed root than an ota. I'd try a hard reset first.
Damn. Too late. But I got the ota that made the phone disappear from the lock screen so I think I'm safe. I wont take anymore.
Sent from my PG86100 using XDA Premium App
The ota has nothing to do with the freezing. I had the ota and the same thing kept happening to me. I took My phone back and got a new one. This time I didn't take the ota and I don't have any issues. I think some of the phones are just buggy. If you have a 3vo then you have one out of the first batch. HTC makes great phones, but they don't always get it right. Remember how buggy the TP and the TP2 were.
I got one of the phones with no dead pixels and stuff. I don't wanna risk taking it back and getting one even worse.
After the ota things feel much better. Let's see if the same thing happens. If it does, any ideas what to do? Wait for root and put a better rom? Or get it replaced?
Sent from my PG86100 using XDA Premium App
well.. FML cuz i am going on my 4th evo shortly LOL..
1st. lockups... returned store.
2nd. lockups.. + OTA.. store called me a liar.. called telesales. easy retunrn.
3rd.. while still in 2nd phone posession, 3rd phone wont charge. lol. red green blinking.
4th.. waiting to be delivered.
also, what i have noticed.. ever since my 1st phone, the quality of each SLCD has been subpar to the first one. the whites are warm and the image is not as sharp.
I walked in a local sprint store and they had 2 on display.. one was sharp like my original one and the other was warm and not as sharp..
WTF is up with quality control HTC?????
I'm hoping I don't end up like you LOL.
Sent from my PG86100 using XDA Premium App
Newklearx3 said:
I'm hoping I don't end up like you LOL.
Sent from my PG86100 using XDA Premium App
Click to expand...
Click to collapse
Took my phone back with one problem, got home with 2 extra problems that I didn't have on the first one LOL. FML
Sent from my PG86100 using XDA Premium App
DataDork said:
well.. FML cuz i am going on my 4th evo shortly LOL..
1st. lockups... returned store.
2nd. lockups.. + OTA.. store called me a liar.. called telesales. easy retunrn.
3rd.. while still in 2nd phone posession, 3rd phone wont charge. lol. red green blinking.
4th.. waiting to be delivered.
also, what i have noticed.. ever since my 1st phone, the quality of each SLCD has been subpar to the first one. the whites are warm and the image is not as sharp.
I walked in a local sprint store and they had 2 on display.. one was sharp like my original one and the other was warm and not as sharp..
WTF is up with quality control HTC?????
Click to expand...
Click to collapse
So I guess the person I spoke to is full of ****. I called Sprint yesterday to get a replacement and I was told once you replace the phone during the first 30 days, you cannot get another replacement. I see he is a liar since you already got 3.
It's not YOUR fault if the phone came defective.
Sent from my PG86100 using XDA Premium App
this 4th phone better be pristine..
1) no locks
2) is able to charge
3) sharp. clear white colors
or else, im calling sprint again and will order as many damn evo3ds before my 30 day is up .. i shouldnt have to go through so many to be happy like i was for the first 24 hours of my first 3d.
dozebeats said:
so i guess the person i spoke to is full of ****. I called sprint yesterday to get a replacement and i was told once you replace the phone during the first 30 days, you cannot get another replacement. I see he is a liar since you already got 3.
Click to expand...
Click to collapse
honestly, eff the store reps.. They are rude, dont care and wont return it more than once.
now with that being said, i told the store rep who would not return my phone to get customer service on the line.
10 min later, my new evo was on the way.. little did i know it was another defective evo..
this monring, i called and said, HI. im on my 3rd defective evo.. HELP! .. the lady was very nice and understanding. she got me another one.
the stores suck!!!!!!!!!!! the telesales and tech support are amazing!
DataDork said:
honestly, eff the store reps.. They are rude, dont care and wont return it more than once.
now with that being said, i told the store rep who would not return my phone to get customer service on the line.
10 min later, my new evo was on the way.. little did i know it was another defective evo..
this monring, i called and said, HI. im on my 3rd defective evo.. HELP! .. the lady was very nice and understanding. she got me another one.
the stores suck!!!!!!!!!!! the telesales and tech support are amazing!
Click to expand...
Click to collapse
It was Sprint customer service that I spoke to. Took me 3 different people to finally send me a replacement. The first two were telling me I needed to go into a Sprint store to have the moron tech in the back "look" at it. I know the phone is having problems, I dont need this guy to tell me that. What also pissed me off was my friend telling me he was on the phone with them for 10 minutes and had a new phone on the way. I kept getting the run and around and wanted to choke someone. Customer service is definitely good, but they have a few morons here and there.
My phone suffers from the not sleeping issue, so I asked customer support about replacing it. I asked what would happen if the replacement I got also ended up being defective, and they told me that I could get it replaced again.
I'm just scared of getting one that's worse than what I have. The sleep issue is the only big problem. My screen is also slightly rotated and is a little warmer in colors, but those aren't tooooo major. No dead pixels or anything. I just hope my replacement has no issues at all. I can deal with the warmer colors on the screen, but that's as far as I'd want it to go.
Now after two hard resets my phone is stuck in 3D mode. After wiping ENTIRE phone twice my camera won't work LOL. Weird thing is, soon as I hit camera there's just a black screen, then I switch over to 3D it puts my ENTIRE rom in 3D. I'm not joking. The homescreen and everything is doubled and fuzzy like the 3D is stuck. Im so disappointed with this phone I don't what to say......screw the 3rd phone man I don't even want a third one. P.S I'm typing this on the new 3D feature the xda app has that I wasn't aware of :rolls eyes:
Pissed.......
Sent from my PG86100 using XDA Premium App
That sucks man..shame since once you get a good one its a pretty amazing phone.. I love it more and more every day ..but US early adopters usually get the ****ty ones
I'm lucky. No problems yet.
It seems that HTC has done it again... I know the possibility for defects are possible when mass producing anything, but my new EVO 3D display is crooked. Though it may be slight, once it is noticed you can't stop seeing it every time you use the phone. Went to Sprint corp store and with much hesitation from the manager, I was able to get them to exchange the phone. The only bad thing is, my new phone also has a slight lean to it (though better than the previous.) Really disappointed with HTC
Yup didnt notice it for weeks then one day i noticed it and i was like wow!
Sent from my Dual Core HTC 3vo 3d
Dang. I was just hoping it was me...
I think I got it to but its very slight scared to return and be even more messed up Idk what's wrong with the people who make the screen for the EVO
Sent from my PG86100 using XDA Premium App
Didnt notice it till yesterday!!! Fuuuudge
Sent from my PG86100 using XDA Premium App
I noticed the same thing on mine although I dint notice to I carefully looked
Maybe it was designed like that for better viewing 3d angles
Is the version 3 the same thing?
Dunno what u guys are talkin about mine is 02 hardware no crooked ness to it.
What do you mean the display is crooked? pic?
http://forum.xda-developers.com/showthread.php?t=1139284&highlight=tilted+screen
Theres pics somewhere in that thread
ninja984 said:
http://forum.xda-developers.com/showthread.php?t=1139284&highlight=tilted+screen
Click to expand...
Click to collapse
oops, sorry bout the double posts.
ninja984 said:
http://forum.xda-developers.com/showthread.php?t=1139284&highlight=tilted+screen
Theres pics somewhere in that thread
Click to expand...
Click to collapse
Those pics illustrate it perfectly...I had no idea wtf everyone was talking about.
Well, I'm happy to say that I'm on my 2nd E3D and I've got yet another perfect unit. Thank god.
no tilt here
Mine is slightly crooked. I took it to best buy for the exchange and the replacement had a less crooked screen and a dead pixel. I kpt my original phone and don't even notice it Amy mote.
tapa tapa tapa
daneurysm said:
Those pics illustrate it perfectly...I had no idea wtf everyone was talking about.
Well, I'm happy to say that I'm on my 2nd E3D and I've got yet another perfect unit. Thank god.
Click to expand...
Click to collapse
You bought another one? What brought you back?
tapa tapa tapa
Damn it...thanks to the picture I notice it now.
Not like its a huge deal...I notice it but I can't get my brother to see it.
mlin said:
You bought another one? What brought you back?
tapa tapa tapa
Click to expand...
Click to collapse
The fact that the NS4G (despite having an equal-or-better meter) dropped and bounced even more calls....which sucks, cuz that screen and camera are awesome...even though it feels cheap. It was fast...mega fast for a 1single core...roms a plenty...AOSP to the core...everything I wanted except a god damned signal.
It's nice to have a weighty phone in my pocket again...reminds me that I have a phone in my pocket at all times, lol.
It's good to be back. Lessons learned, etc etc etc. Plus that puts me that much closer to unlock day....and I'll probably trade this up ($350 trade in value) for an Nprime when it comes out--unless Samsung manages to bungle yet another radio.
I have version 0002 and my screen is fine. Man, I keep reading about all the problems you guys have and I think I understand what is happening. When you guys order your phones or go into a store to get one, they run a retinal scan on you to identify you as an XDA user and then get your phones from the reject bin or something.
I mean statistically speaking, there is no fricken way so many of you could have so many problems. It would mean like 1 out of 3 phones are defective or something.
ExploreMN said:
I have version 0002 and my screen is fine. Man, I keep reading about all the problems you guys have and I think I understand what is happening. When you guys order your phones or go into a store to get one, they run a retinal scan on you to identify you as an XDA user and then get your phones from the reject bin or something.
I mean statistically speaking, there is no fricken way so many of you could have so many problems. It would mean like 1 out of 3 phones are defective or something.
Click to expand...
Click to collapse
LOL!
I have a version 2 hardware phone and the screen is perfect.
Between myself and my friend, we have four Evo 3D's, all 0002 hardware and all four have the crooked screen. The worst part about the crooked screen is that it throws off the touch, especially toward the bottom edge of the screen. When you touch a part of the screen, the touch point is actually off just a little because the digitizer where you touch is straight but the LCD underneath is a little off.
From what I've seen, only 20% to 30% (at most) of the 0002 units have a straight screen. The majority are crooked.
Mike
****, I got it. I never noticed it before. I wish I never started reading this thread. Probably would of never of seen it. Maybe its in my head. But it does look like its kind of tilted to the right in portrait position. Is that what yall have?
Sent from my 3rd Dimension of Evolution
I'm not trying to bash the phone or troll so please don't violate my thread.
I'm looking to get the Evo 3d tomorrow but reading over this forum, one would think this phone has pretty bad quality control. I've heard about tilted screens, dust under the screen, dead pixels, loose buttons, yellow tinted images etc.
Every phone has its issues and there will always be some phones that should have ended up in the reject bin that somehow get shipped out but I'm worried that the Evo 3d may be worse than usual. Does this seem to be the case or are these issues simply being exaggerated on this forum?
Thanks
poweroutlet said:
I'm not trying to bash the phone or troll so please don't violate my thread.
I'm looking to get the Evo 3d tomorrow but reading over this forum, one would think this phone has pretty bad quality control. I've heard about tilted screens, dust under the screen, dead pixels, loose buttons, yellow tinted images etc.
Every phone has its issues and there will always be some phones that should have ended up in the reject bin that somehow get shipped out but I'm worried that the Evo 3d may be worse than usual. Does this seem to be the case or are these issues simply being exaggerated on this forum?
Thanks
Click to expand...
Click to collapse
No loose buttons or anything of the nature on my device , so far so good, and yeah they always find something wrong with the phone , you should been last year for the EVO 4G forums were hammer about it last year, just get the device and judge it on your own terms after 3 weeks if you think is no for you just get another device which most likely will have some problems too, I do recomend insurance tho cause you never know what could happen
Sent from my PG86100 using Tapatalk
poweroutlet said:
I'm not trying to bash the phone or troll so please don't violate my thread.
I'm looking to get the Evo 3d tomorrow but reading over this forum, one would think this phone has pretty bad quality control. I've heard about tilted screens, dust under the screen, dead pixels, loose buttons, yellow tinted images etc.
Every phone has its issues and there will always be some phones that should have ended up in the reject bin that somehow get shipped out but I'm worried that the Evo 3d may be worse than usual. Does this seem to be the case or are these issues simply being exaggerated on this forum?
Thanks
Click to expand...
Click to collapse
No trolling...
Don't judge a phone by its forums. Simple as that. If you do, every phone looks like its riddled without issues. People go to forums looking for answers about issues with the phone. Just get one. If you happen to have one of the issues (check before leaving the store) just hand it back over and ask for another. It really is that easy. That's what I did. I got one without issues first time though. But I went through a standard checklist I have in my head before leaving the store.
Sent from my PG86100 using Tapatalk
Well the tilted screen is nothing, I am a perfectionist, and Im able to get over the slightly and barely noticable tilted screen. In fact I didnt notice till people complained about it. the loose 2d 3d button is also no biggie. Yellow tinted screen? I dont think you would realize you had it unless its next to a blue tinted screen in which case you may prefer the blue over the yellow, but alone it make no difference.
Unfortunately alot of is true I replaced one for stuck green pixels and this ones screen has a slight tilt , a tiny missing spec of paint bye the menu button and light bleed at the bottom . Lots of folks here would return it for just one of these issues but I can live with it not a big Deal unless your putting it under the microscope .
I say inspect it well before you leave the store and if nothing jumps out at you don't look for it
Sent from my PG86100 using XDA App
This same issue keeps me from buying one. I am off contract and would like to buy one off of eBay because they run for about 350 NIB there but I am afraid to get a bad one.
But also granted as some posters said the og evo also had problems during release as well. Maybe it's best to wait until they get through the first gen releases
Sent from my PC36100 using Tapatalk
it is no worse than any other phone that i have been a part of.. there are always bad eggs in a batch, you just pray you dont get one.. when the hero came out forever ago, it had the dust under the screen issues, i know people that had all kinds of issues with the orig evo.. the problem in the 3d forum is you are getting a lot of very vocal people, all coming from multiple devices.. and there is a lot of ignorace floating around too.. as well as people are looking for things not to like since we dont have permenant root yet..
i personally have no issues with the phone, i know several other people who have it as well, and they have no issues.. i wouldnt worry about it, if you get one with an issue, take it back..
felacio said:
No trolling...
Don't judge a phone by its forums. Simple as that. If you do, every phone looks like its riddled without issues. People go to forums looking for answers about issues with the phone. Just get one. If you happen to have one of the issues (check before leaving the store) just hand it back over and ask for another. It really is that easy. That's what I did. I got one without issues first time though. But I went through a standard checklist I have in my head before leaving the store.
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
+1 this.
I'm on my 2nd completely perfect E3D. I went through a bunch trying to find one with a good radio and couldn't. They all suck...but not as bad as the Samsung radios...trust me. It is likely that it is mostly cosmetic in nature anyway.
...and those other ones I had them open up and turn on? All perfect in all of the ways that are typically mentioned as fubar on this forum. The only thing I noticed was vary levels of screen-tilt. Nothing major. I'm anal about stuff like that, but, I didn't even find any of them distracting...though I did make it a point to take one without any.
That's how forums are. When I went looking for a new truck I looked around, 95% of the people there are people who just had **** luck...the other 99.5% of the people who purchased these trucks had none of those problems. But, when you get something and it performs as expected you don't tell everyone about it--but when something is screwed up you tell everybody.
Same for my current apartment. I read on all the rental sites and you would think this place was a vermin infested ghetto that had piss-smell in the hallways, ceilings caving in, holes in walls and daily knife fights in the parking lot....even though it they are actually the luxury apartments with every amenity...I have not once seen "garbage in all the halls all the time" that was mentioned, nor have I ever once "smelled them smoking drugs" in the stairwells. The dumpsters are never "over flowing with trash" and not only is the parking lot not "full constantly i have to park a mile away from my house" as stated by many people, there is in fact 4-5 times more parking than tenants....
When I ran a computer repair shop it seemed obvious that compaq couldn't make a computer that ran to save their goddamned life...cuz I only saw the broken ones.
Complainers complain because they got something that doesn't work how they thought it would/is supposed to. You can't blame them for being upset and loud...but the vast majority all got something that does exactly what it is supposed to (for the most part) so has no need to go on and on about it.
Ide do craigslist not ebay ide have to see it my friend at radio shack let me inspect 2 the first time and three the next they all had (dust ?) Under the screen . So I've got the best of five and have the issues mentioned above
Sent from my PG86100 using XDA App
All valid concerns. I don't think the phone has bad quality control, just some really minor stuff that perfectionists (xda-ists) notice. When you go to the store, ask them to take it out of the box and tell them you want to inspect the screen BEFORE it is activated. Don't let them tell you they can't power it up without activating it. That's not true. If you see it first, you can judge for yourself.
Mike
Here's a tip launch the camera app on 3d and cover the lens to make the screen black . The first one slipped bye because the Green specs where only visible on 3d weird I know . Didn't notice till I watched the stupid green lantern movie
Sent from my PG86100 using XDA App
Thanks for the responses.
I plan to ask the sprint store to let me inspect the phone before activating. I should be able to check for dead pixels easily along with loose buttons. To be honest I can't even notice the tilted screen from the pictures posted here and I certainly didn't notice it on the evo 3d on display at the sprint store. I hope I get a good unit.
An awesome phone
I guess I'm lucky -- hardware-wise, my 3D seems perfect.
Firmware-wise, I could give you a list of (mostly minor) areas where IMHO the 3D is a step backward from the EVO 4G. However, I acquired my 4G only in January of this year, by which time HTC and Sprint must have ironed out most or all of the issues. With a few more OTA updates the 3D should be unstoppable.
For me, the speed of the new CPU and Sense 3.0 are reason enough to get the 3D. When you go to test the phone, check out the new weather app, for example -- sweet!
jasmithers said:
I guess I'm lucky -- hardware-wise, my 3D seems perfect.
Firmware-wise, I could give you a list of (mostly minor) areas where IMHO the 3D is a step backward from the EVO 4G. However, I acquired my 4G only in January of this year, by which time HTC and Sprint must have ironed out most or all of the issues. With a few more OTA updates the 3D should be unstoppable.
For me, the speed of the new CPU and Sense 3.0 are reason enough to get the 3D. When you go to test the phone, check out the new weather app, for example -- sweet!
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Yeah, I'm not too terribly worried about software issues. For that we have HTC which will probably address most issues with OTAs and also the great community here to offer further support.
I am on my second... First one was perfection except 3g reception was non-existent. This one has much better reception, but all the hard buttons are mushy and non responsive and the ****ing 2D/3D button rattles like a banshee. None of these were issues in first one. Looks like I am gonna chance a third try tomorrow.
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Quality control on these phones is aweful. I've been through 3 in 4 days. I would have had my 4th today but I'm sick of returning phones. First phone took green pics. 2nd one took blotchy pics and the cameras were not even close to being centered properly and my 3rd and current one is having problems with the screen becoming unresponsive.
I was the first person in my town to own a EVO 4g and that phone was awesome from day one.
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I agree with what most of you guys have said. To add to that tho, I think with anything tech related, the people with problems are only a small minority, and because they do have problems they're gonna be the loudest, and that's all you'll ever hear esp. on a site like this. It's like eating out at a restaurant. I'm betting money that 9 times out of 10 you're more likely to go out of your way to write a novel online abt a restaurant you got horrible service from, than you are to even think abt reviewing the restaurant at all if you got average service. So I would say that you see more complaint threads because the majority of us with good EVO's don't start threads abt how average our EVO's are. Although if people do have legit problems, by all means they should be allowed to let the world know. It just sucks when their problems come from them being OCD, then it really is like a bad apple spoiling the barrel or however that saying goes.
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Simply put if you get it you'd better check it out before you even leave the store. HTC's QC on this phone was absolutely terrible. How they managed to miss the tons of phones with tilted screens is beyond me.
+10
i agree this tread
Optimus 3d have only battery problem= no problem
It seems like everyone at XDA has something in common. We are all OCD and we will find something wrong with almost everything.
To a normal person, not one issue here would have any effect on them or would they even know what we were talking about.
I'm glad to see how much progress has been made on the after market software front. Really.
But I want to get a 3vo I'm content with before I void my warranty.
I went to the store today to do my second exchange. The first one went through smoothly but the employees in the store today were being hardasses.
This replacement 3vo has somewhat severe light leakage occurring in the bottom bezel. The capacitive menu button is discolored. And the screen is even more crooked than my last 3vo.
I still took it in stride until I realized the tilt of the screen was causing issues with the digitizer.
I consider all these issues to be manufacturer's defects. The manager I spoke with today says he recognizes them as design features of the phone.
I drove 90minutes there and back to the nearest Sprint repair center only to be told off by an asshole.
I'll have to try somewhere else on Monday.
Just getting this off my chest, please excuse my ranting.
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rlaw said:
I'm glad to see how much progress has been made on the after market software front. Really.
But I want to get a 3vo I'm content with before I void my warranty.
I went to the store today to do my second exchange. The first one went through smoothly but the employees in the store today were being hardasses.
This replacement 3vo has somewhat severe light leakage occurring in the bottom bezel. The capacitive menu button is discolored. And the screen is even more crooked than my last 3vo.
I still took it in stride until I realized the tilt of the screen was causing issues with the digitizer.
I consider all these issues to be manufacturer's defects. The manager I spoke with today says he recognizes them as design features of the phone.
I drove 90minutes there and back to the nearest Sprint repair center only to be told off by an asshole.
I'll have to try somewhere else on Monday.
Just getting this off my chest, please excuse my ranting.
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Click to expand...
Click to collapse
I just have to ask. Okay, so you go to the store to exchange the phone. They exchange it, regardless of being hard-asses or not. Why did you even leave the store without checking it from top to bottom, inside and out? I know they powered it up because they have to do that to activate it on your line. And even IF the battery in the new one was dead, why didn't you say "hey, can I use the old battery long enough to test this thing out since I've had problems?"
Sorry for my rant, but it is getting so tiring to come here to read about development and support and it is just thread after thread of people pissing and moaning about problems with the hardware. People pissing and moaning about exchanging their phone 3, 5, and even 7 or more times. I mean really? WTF is wrong with people that you actually would continue to try and get a phone after supposedly getting 7 defective ones in a row?
Then, to make matters worse, you get people on here *****ing about the people constantly *****ing about the problems they have...these are the worst.
This site is called "XDA Developers" - not "XDA Complainers"
Well. I did have them turn it on.
I had the last one exchanged for a dead pixel, that's the deal breaker for me.
I don't expect a perfect phone, just one I'm happy enough with.
I'm pretty free going. I didn't expect the digitizer issues with this one, that's a deal breaker.
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^^^^^agree. If you were nieve enough to leave the store without checking the phone for problems, then that's your fault.
On the other hand, they are manufacturers defects. Try calling CSL and telling them about it. When I had a problem with my 3D, after having problems with my local Sprint store, they emailed my a work order for me to take my phone into the Sprint store. I printed it out, took it, and my phone into the store, and they fixed it.
But I cannot believe you left the store without checking the phone...
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rlaw said:
Well. I did have them turn it on.
I had the last one exchanged for a dead pixel, that's the deal breaker for me.
I don't expect a perfect phone, just one I'm happy enough with.
I'm pretty free going. I didn't expect the digitizer issues with this one, that's a deal breaker.
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Click to expand...
Click to collapse
But again, why didn't YOU test it? You've been on these forums. You've seen all the tears being shed pretty much daily. Why would you ever leave the store without testing it. IF I had a problem with my phone, I would have said very simply to the Sprint person, "I'm not leaving the store until we find one phone without any defects."
But...then again...I've never had a defective phone yet...so I've never had to test this theory out in real life.
After i had mine replaced due to front facing camera failure i tested it to no end before i left. Fool me once shame on you fool me twice shame on me. This is your second evo? Shame on you.
Sent from a blazing fast 1.8 GHZ Evo 3D.
i have one dead pixel, maybe 2, right next to each other on the top most part of the screen.. and i dont care enough to return it, everything else is fine on it.
i understand if you are a perfectionist, but as some of the other posters said, we kinda dont care too much any more. too many people complaining. you should be posting this on the sprint customer support forums so those store employees get fired!!!!
-sigh- almost 4 weeks of ownership and already having an issue. I just noticed these 2 highly visible white dots (to the left) just above of the capacitive buttons on my lcd. Only visible on white background though but i call tmo and instructed me to get to a local store so they can have one of the reps to look at it before replacement (awesome). I'll take a pic of it later prior to visiting the store.
sorry for the image quality but here it is. I tried taking a few shots of and this happened to be the best shot. What do you guys think caused this?
i dont see it. use ms paint to circle them with red. i seriously dont see anything
I can see them. They look a bit like glares. I never seen this before. Hope you can get this replaced somehow.
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Would love to be updated on the progress of this
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ooooooohhhhhhhhhh i see this now. my friend has a large spot like this on his Evo 3d. comes from too much pressure being put there on the screen. at some point that part of the screen got pushed very hard.
Mine has the same issue! And this is one that I got via warranty exchange >_> There's no way in hell I'm paying another $10 for a warranty exchange, though.
`Ghost` said:
i dont see it. use ms paint to circle them with red. i seriously dont see anything
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Click to collapse
yeah its those 2 highly visible glares or dot when you look really close to it.. i've taken it using my digital camera (which obviously takes crappy image btw) and although it may be hard to see by others on the monitor - it is really visible in person. I'm still a little confused as to how this developed.
`Ghost` said:
ooooooohhhhhhhhhh i see this now. my friend has a large spot like this on his Evo 3d. comes from too much pressure being put there on the screen. at some point that part of the screen got pushed very hard.
Click to expand...
Click to collapse
i see - well sometimes i would place my phone right next to me while i sleep because i use it as an alarm clock and maybe perhaps i've rolled over it overnight???.. -shrugs- .. but come'on man i'm not that heavy..... lol
realitysconcierge said:
Would love to be updated on the progress of this
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Click to expand...
Click to collapse
it's been taken care of and the replacement device is on its way... thankfully it was still covered by warranty. Not sure why it wouldn't be since i just got the phone 4 weeks ago lol
which leads me to my next question.... In regards to warranty that is. Is it worth it to add a PHP (Premium Handset Protection) bundle? I mean, i remember when it used to be $5.99 (i believe) and i just noticed after ordering a replacement device - Tmo added that feature on my plan. Current cost is $7.99 which is still not bad but is it really worth it shelling out 8 bucks for something that can be prevented? I'm pretty anal when it comes to protecting my device (thanks to protective TPU case) and i hardly drop it by accident. However, "****" does happen to anyone when you least expect it. What do you guys think?
It can be worth it in case something happens like theft or out of warranty. But generally they offer you crap and try to say it's comparable.
Did they say you still have option for insurance? Generally unless you get it when the phone was new you can't add it on later
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Spastic909 said:
It can be worth it in case something happens like theft or out of warranty. But generally they offer you crap and try to say it's comparable.
Did they say you still have option for insurance? Generally unless you get it when the phone was new you can't add it on later
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Click to expand...
Click to collapse
That's what i'm thinking but no, the rep never said anything or made any suggestions as far as adding it on my plan. I check my account frequently and that was the only time i discovered that it was added the day the replacement transaction was made. However, she did mention that even though my device was still covered by warranty, i was charged with $20 for device exchange since i didn't have the PHP feature added to my plan versus $5 bucks if i had it. -shrugs- eh its whatever. Atleast i know i'll have a brand spanking new device in a couple of days and HOPEFULLY.. yes.. hopefully... the annoying screen bleed on the bottom (normal build issue) with the device won't have it. lol
i just started a 2 year with tmobile and got the amaze for free. im wondering if this was a bad idea. i dont like the one phone because it lacks a dedicated camera button and some other stuff I dont like about it (its too thin actually). worst case I cancel for 200 and use this phone on straight talk until a better phone comes out I can start a new 2 year with.
`Ghost` said:
i just started a 2 year with tmobile and got the amaze for free. im wondering if this was a bad idea. i dont like the one phone because it lacks a dedicated camera button and some other stuff I dont like about it (its too thin actually). worst case I cancel for 200 and use this phone on straight talk until a better phone comes out I can start a new 2 year with.
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Click to collapse
that's a good point too... I too recently just switched from Individual plan to family plan (even though I'm the only one who's truly going to be using both devices) because i wanted this device (amaze) ever since its debut. Not a fan of One series either because of.. well.. a few things that i've come to expect on a high end device which lacks of... availability to expand storage, option to pull battery, dedicated cam shutter. To stay on point - isn't there a policy or something that after you cancelled your service there's a 1-3 month waiting period again before you can sign up???.. -shrugs-