Does anyone else's sgs2 have a noticeable gap between the touchscreen glass and the aluminum bezel? Mine has a very noticeable one on the entire left side and bottom. The top and right sides are flush with the bezel. It looks like the glass wasn't cut to spec.
I want to get an idea of how widespread this is. Best buy didn't want to exchange it, and I could probably live with it if I can find a way to keep the dust out.
this is the first of this problem that I've heard. My bezel is flush against the glass. Pesonally, I wouldn't live with it. I would try to exchange it. Even if that means calling AT&T directly.
elhippo said:
Does anyone else's sgs2 have a noticeable gap between the touchscreen glass and the aluminum bezel? Mine has a very noticeable one on the entire left side and bottom. The top and right sides are flush with the bezel. It looks like the glass wasn't cut to spec.
I want to get an idea of how widespread this is. Best buy didn't want to exchange it, and I could probably live with it if I can find a way to keep the dust out.
Click to expand...
Click to collapse
Mine is flush... If you have a moment, please stop in at any AT&T store and see the unit(s) on the display rack mine and my two colleagues here at work have their unit's GLASS flush with Bezel... No visible nor noticable gap...
elhippo said:
Does anyone else's sgs2 have a noticeable gap between the touchscreen glass and the aluminum bezel? Mine has a very noticeable one on the entire left side and bottom. The top and right sides are flush with the bezel. It looks like the glass wasn't cut to spec.
I want to get an idea of how widespread this is. Best buy didn't want to exchange it, and I could probably live with it if I can find a way to keep the dust out.
Click to expand...
Click to collapse
Mine isn't uniform all the way around. The gap at the top of my phone increases going from left to right, looking at the phone.
It's a small difference, but I do see it capturing dust in the short time I've had it, about 3 weeks.
Thanks for the quick replies. I'm a little hesitant on exchanging because there is always the risk of getting a phone with even more defects.
But at least now I know it's not normal so I don't feel bad when trying to persuade Best buy to let me exchange.
Mine seems flush. If it isnt that much of a hassle would you post a picture of the gap? Im really interested to see it lol.
NascarFastcar said:
Mine seems flush. If it isnt that much of a hassle would you post a picture of the gap? Im really interested to see it lol.
Click to expand...
Click to collapse
Same here on my end.
Attached are pictures of my bezel-to-glass gap. As you can see, it's collecting a lot of dust in the 3 weeks I've had it. And this is with a case too.
I'm about to head out to Best Buy. Wish me luck!
elhippo said:
Attached are pictures of my bezel-to-glass gap. As you can see, it's collecting a lot of dust in the 3 weeks I've had it. And this is with a case too.
I'm about to head out to Best Buy. Wish me luck!
Click to expand...
Click to collapse
Good luck!!!
No luck. They wouldn't let me exchange because it was functionally okay. Oh well, at least I tried.
At this point I can live with it. The Atrix had many more build quality issues than this phone anyways.
elhippo said:
No luck. They wouldn't let me exchange because it was functionally okay. Oh well, at least I tried.
At this point I can live with it. The Atrix had many more build quality issues than this phone anyways.
Click to expand...
Click to collapse
Seeing as you're within your 30 day return policy, why don't you just return it then rebuy it? bit of a pain in the ass but might be worth it if it bothers you enough.
Sent from my ATT GS2
avengeryarr said:
Seeing as you're within your 30 day return policy, why don't you just return it then rebuy it? bit of a pain in the ass but might be worth it if it bothers you enough.
Sent from my ATT GS2
Click to expand...
Click to collapse
if it bothers him he just said it's collecting dust
Check in the i9100 threads for this issue and see if they found HOW TO RETURN IT. I know I read the same issues in there a long time ago.
Sent From My KICKASS CM7 AT&T SGS2
elhippo said:
Does anyone else's sgs2 have a noticeable gap between the touchscreen glass and the aluminum bezel? Mine has a very noticeable one on the entire left side and bottom. The top and right sides are flush with the bezel. It looks like the glass wasn't cut to spec.
I want to get an idea of how widespread this is. Best buy didn't want to exchange it, and I could probably live with it if I can find a way to keep the dust out.
Click to expand...
Click to collapse
One of my many Infuses had this. It was horrific. The AT&T manager gave me hell and claimed he couldn't see it but I pressed and he eventually caved and exchanged it for me.
Hell take it right to samsung, I would bring it right to them if no one else gives a replacement.
There are several issues. The one most people notice is that by design there is a 1 mm gap between the screen and the bezel. This was designed this way as with many phones because the screen expands and contracts in the heat, so there has to be a little play for it to move. It's normal. Some phones it's more noticeable, and the material they use seems to collect dust a bit more than other phones. I have 2 SGSII ATT versions and 1 SGSII International and all 3 seem to be dust magnets above the earpiece and on the left and right sides in the 1mm gap.
This is completely normal though. If you want a phone without a bezel, get an iPhone, hehe
elhippo said:
No luck. They wouldn't let me exchange because it was functionally okay. Oh well, at least I tried.
At this point I can live with it. The Atrix had many more build quality issues than this phone anyways.
Click to expand...
Click to collapse
Sorry to hear that mate
Mines is exact same way...I've noticed the dust build up and I tried to deal with it thinking it was a flaw on all the devices...now u got me peekin out of it every few mins
Sent from my SAMSUNG-SGH-I777 using XDA App
Don't use that as an excuse.. If they wont take it back Samsung will.. Just call the Samsung 800 number and get a RMA - explain there is a problem in the case integrity, If they say NO, then you have a free shot when it does screw up for any reason. Just make themPUT IT IN WRITING in an email and explain why they are denying the RMA. Once in writing, you have them by the ... if anything does happen to the display at all..
MakAttak said:
Don't use that as an excuse.. If they wont take it back Samsung will.. Just call the Samsung 800 number and get a RMA - explain there is a problem in the case integrity, If they say NO, then you have a free shot when it does screw up for any reason. Just make themPUT IT IN WRITING in an email and explain why they are denying the RMA. Once in writing, you have them by the ... if anything does happen to the display at all..
Click to expand...
Click to collapse
Hehe so aggressive... its such a small issue and they all have the issue, some people just exaggerate the seriousness.
Sent from my SAMSUNG-SGH-I777 using xda premium
Related
Reason i ask is, i recently swapped out my first GNote for a second to see if the replacement would get better benchmark numbers and on the second day of ownership i managed to scratch the screen. I remember that Megiures has a plastic polish to remove scratches from convertible top windows that are plastic. Versus taking this one back for a new one (BB black tie), I wanted to try and remove the scratches.
Any thoughts or experiences you may have is welcomed.
Thanks!
Sent from my SAMSUNG-SGH-I717 using XDA
The screen is glass. I doubt a plastic polish would do much of anything. I don't remember where but there was a glass polish posted somewhere that apparently works well.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
Gorilla glass is a alkali-aluminosilicate glass, which is just fancy talk for chemically treated glass, so any plastic methods may or may not work, depending on how they work. I came from the Samsung Vibrant which has GG and I remembered this thread on XDA. It’s far beyond just a small scratch and the fix isn’t perfect, but it shows what can be done. There are down sides to doing this obviously.
As for the swap, I’ve ran into the same situation before and encountered snags. I went to exchange BB for a palm phone for a BB. The palm I had wouldn’t connect to BT in my car, refused to sync regularly, and a host of other problems. Well it has a small knick in the corner so they said they couldn’t exchange it for a BB. So I told them fine, I want a new one because this one doesn’t work right. They upheld their end of the bargain and did the exchange. I walked outside, attempted to connect to BT which I knew it would fail as it was a known issue, and took it right back in and said “id like to exchange this unscratched like new phone for a BB”. They had no room to move because I was following the rules this time. So moral of the story, you may have to exchange for a new Note then trade for a BB based on the new unscratched note not performing. It’s a long PITA, and be ready to argue about those restocking charges that AT&T love to charge.
Chief Geek said:
Gorilla glass is a alkali-aluminosilicate glass, which is just fancy talk for chemically treated glass, so any plastic methods may or may not work, depending on how they work. I came from the Samsung Vibrant which has GG and I remembered this thread on XDA. It’s far beyond just a small scratch and the fix isn’t perfect, but it shows what can be done. There are down sides to doing this obviously.
As for the swap, I’ve ran into the same situation before and encountered snags. I went to exchange BB for a palm phone for a BB. The palm I had wouldn’t connect to BT in my car, refused to sync regularly, and a host of other problems. Well it has a small knick in the corner so they said they couldn’t exchange it for a BB. So I told them fine, I want a new one because this one doesn’t work right. They upheld their end of the bargain and did the exchange. I walked outside, attempted to connect to BT which I knew it would fail as it was a known issue, and took it right back in and said “id like to exchange this unscratched like new phone for a BB”. They had no room to move because I was following the rules this time. So moral of the story, you may have to exchange for a new Note then trade for a BB based on the new unscratched note not performing. It’s a long PITA, and be ready to argue about those restocking charges that AT&T love to charge.
Click to expand...
Click to collapse
I think he meant BB as in Best Buy, not Blackberry, not that it really matters. And thanks for posting the link to that thread, I knew it was around one of the galaxy forums, just didn't remember which one.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
welchertc said:
I think he meant BB as in Best Buy, not Blackberry, not that it really matters. And thanks for posting the link to that thread, I knew it was around one of the galaxy forums, just didn't remember which one.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
Click to expand...
Click to collapse
Ahh, I see, just assumed the Black Tie was a recent BlackBerry release, I avoid best buy at all costs so I'm not up on their lingo.
dakleenupman said:
Reason i ask is, i recently swapped out my first GNote for a second to see if the replacement would get better benchmark numbers and on the second day of ownership i managed to scratch the screen. I remember that Megiures has a plastic polish to remove scratches from convertible top windows that are plastic. Versus taking this one back for a new one (BB black tie), I wanted to try and remove the scratches.
Any thoughts or experiences you may have is welcomed.
Thanks!
Sent from my SAMSUNG-SGH-I717 using XDA
Click to expand...
Click to collapse
I've done some research on this and there's really no way to remove visible glass scratches. HOWEVER, often times if the scratch isn't too deep your average screen protector will 'seal' the scratch (fill it with the thin film of adhesive coating that most of them come with). I imagine this would also be true of the glass type protectors.
It depends on how deep the scratch is, but when I put a hairline scratch on my iPhone 4 a good clear screen protector 'erased' it and I'd forgotten it was there until I pulled it off recently.
billzilla2000 said:
I've done some research on this and there's really no way to remove visible glass scratches. HOWEVER, often times if the scratch isn't too deep your average screen protector will 'seal' the scratch (fill it with the thin film of adhesive coating that most of them come with). I imagine this would also be true of the glass type protectors.
It depends on how deep the scratch is, but when I put a hairline scratch on my iPhone 4 a good clear screen protector 'erased' it and I'd forgotten it was there until I pulled it off recently.
Click to expand...
Click to collapse
The reason it seems to fill it is actually quite the oppisite. A small scratch is actually difficult to see. It's when it collects dirt and grime that it really starts screaming at you. Buy cleaning the screen (always first step in applying SP), you are effectivly minimizing the gunk in it, then preventing any future gunk plus applying a surface for eyes to gravitate to rather then the scratch. This helped alot on my ipod touch which saw alot of abuse getting passed around to the wife and other people playing with it in the living room.
Chief Geek said:
Gorilla glass is a alkali-aluminosilicate glass, which is just fancy talk for chemically treated glass, so any plastic methods may or may not work, depending on how they work. I came from the Samsung Vibrant which has GG and I remembered this thread on XDA. It’s far beyond just a small scratch and the fix isn’t perfect, but it shows what can be done. There are down sides to doing this obviously.
As for the swap, I’ve ran into the same situation before and encountered snags. I went to exchange BB for a palm phone for a BB. The palm I had wouldn’t connect to BT in my car, refused to sync regularly, and a host of other problems. Well it has a small knick in the corner so they said they couldn’t exchange it for a BB. So I told them fine, I want a new one because this one doesn’t work right. They upheld their end of the bargain and did the exchange. I walked outside, attempted to connect to BT which I knew it would fail as it was a known issue, and took it right back in and said “id like to exchange this unscratched like new phone for a BB”. They had no room to move because I was following the rules this time. So moral of the story, you may have to exchange for a new Note then trade for a BB based on the new unscratched note not performing. It’s a long PITA, and be ready to argue about those restocking charges that AT&T love to charge.
Click to expand...
Click to collapse
Thanks for the info. Unfortunately I will not be doing what was suggested on that post. For all that, I might as well just return and exchange.
Sent from my SAMSUNG-SGH-I717 using XDA
dakleenupman said:
Thanks for the info. Unfortunately I will not be doing what was suggested on that post. For all that, I might as well just return and exchange.
Sent from my SAMSUNG-SGH-I717 using XDA
Click to expand...
Click to collapse
No offense to you, or anything, but that seems EXTREMELY unethical to switch out a $600 phone just because you scratched it... there's no reason to return it, you are the one that scratched it....
pl0xn00b said:
No offense to you, or anything, but that seems EXTREMELY unethical to switch out a $600 phone just because you scratched it... there's no reason to return it, you are the one that scratched it....
Click to expand...
Click to collapse
Lots of people on here for some reason think AT&T owes them an exchange for their own ignorance.
Chief Geek said:
The reason it seems to fill it is actually quite the oppisite. A small scratch is actually difficult to see. It's when it collects dirt and grime that it really starts screaming at you. Buy cleaning the screen (always first step in applying SP), you are effectivly minimizing the gunk in it, then preventing any future gunk plus applying a surface for eyes to gravitate to rather then the scratch. This helped alot on my ipod touch which saw alot of abuse getting passed around to the wife and other people playing with it in the living room.
Click to expand...
Click to collapse
Cleaning prior to applying a SP is good advice, but I'm not talking about grime in a scratch. You can see some glass scratches regardless of dirt (whether it's on the surface in good light or deep enough to see with the display on).
After the screen is cleaned, the adhesive coating of the screen protector fills the small furrow so your eye doesn't see the light being diffracted by the edges that have been etched (scratched) into the glass. The general concept is used to 'fix' larger glass cracks and chips with epoxy/resin when replacing the whole thing is not possible or worthwhile.
pl0xn00b said:
No offense to you, or anything, but that seems EXTREMELY unethical to switch out a $600 phone just because you scratched it... there's no reason to return it, you are the one that scratched it....
Click to expand...
Click to collapse
I completely agree with you. But since im paying Best Buy per month for accidental coverage snd they offer it full well knowing things like this occur, ill gladly get my moneys worth.
Sent from my SAMSUNG-SGH-I717 using XDA
I've been using my Note since I got it in March of this year. I didn't purchase a case as I had my iPhone 3GS for close to 3 years and never had an issue dropping it or damaging it.
A few weeks ago I took a picture and it didn't look real good. I opened other pictures I had taken previously and they looked much sharper. I looked into settings and everything looked normal. I looked at the camera window and noticed it was scratched and dirty looking. I tried cleaning it but that didn't do anything.
I contacted Samsung and was told this is physical damage and I need to pay to get this fixed.
I'm not one to try and get everything fixed for free but in this case I think it's a poor design of the camera window as it isn't caved in and sticks out and can get scratched by having the phone rest on it's back. I think this is the normal way to place the phone when I'm not using it.
I would like to know if you guys think this is a poor design or if I'm the one who messed it up ? I know I could of bought a case and this would of never happened but I think if a phone needs a case to keep this from happening then Samsung should supply the case or worn you that you need one. My iPhone 3GS with no case never had an issue with the camera window getting scratched.
If you think this should be covered under warranty how should I convince Samsung as they tell me it's not.
Thanks for your time.
Just hard brick it and return it in for warranty. That's how most folks nowadays do it.
Sent from my SAMSUNG-SGH-I747 using xda premium
I can't speak for your phone, but I never use a case on any phone. My phones go through hell, very dusty and harsh environment (custom cabinet maker / installer). I have never had a problem with my camera lense cover. And I'm the guy who walks in the office and does the toss slide on the desk with my phone. But one thing I'm very good about is nothing ever goes in the pocket with my phone. Change, keys, lighter, none of that. But as hard as they try to make sure everything they produce is of the same quality, there are exceptions that slip through the cracks.
I love my note!
21productionz said:
I can't speak for your phone, but I never use a case on any phone. My phones go through hell, very dusty and harsh environment (custom cabinet maker / installer). I have never had a problem with my camera lense cover. And I'm the guy who walks in the office and does the toss slide on the desk with my phone. But one thing I'm very good about is nothing ever goes in the pocket with my phone. Change, keys, lighter, none of that. But as hard as they try to make sure everything they produce is of the same quality, there are exceptions that slip through the cracks.
I love my note!
Click to expand...
Click to collapse
I always put in my pockets with nothing in my pockets. I will admit I do put it on the counter when I'm at a bar and may move it around on the counter but I still think a 600 dollar phone shouldn't have the camera window flush where it can get scratched.
I sent Samsung an email telling them I find this unacceptable and that this should of never happened and it's not because I'm careless. If they expect us to use a case then supply it with the phone or maybe tell us to never put the phone on it's back as the camera window may get scratched. Guess if they still expect me to pay to get the window changed I will have to learn how to hard brick the phone.
I love my Note and changed because I liked the bigger screen and having a better camera than my iPhone 3GS. I've dealt with Samsung for an issue with my TV and it was pretty hard to get things resolved. Now I have an issue with one of there phones and it seems to be an issue again. My 3GS had an issue with the sensor called Apple got an appointment at an Apple store got there 15 minutes later I was out with a new phone. The new phone had the power supply burn up. Same scenario call got to the Apple store 15 minutes later out with a new phone. That being said I prefer Android over iOS but for customer service Samsung is way behind Apple.
Thanks for the replies. Will keep yo posted on the reply from Samsung to my latest email.
That's your bad my camera is fine and I've had it since pre-order. No case either.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
I hate to say this but "IF it had a case, this probabaly would've never happend". The HTC one X camera bulges out and so far there isn't a lot of complaints about the camera lense getting scraped. Claiming that it was poorly designed is just a bad excuse.
-Once you go NOTE, you'd say 4 inches a Joke
[Lady]: "How do you carry that huge phone in your pocket?"
[Note User]: "I'm used to having huge stuff in my pants"
I never touch my lens with anything but a micro-cloth (plus it's in a fairly thick case, so sliding it around isn't an issue), and even then I got a scratch on it straight through the middle the first week I had the phone. But it's not noticeable in pictures. You'd REALLY have to screw up the lens to be able to see anything in a picture, the focal point is so far away from the lens...
EDIT: You may be able to just find a replacement lens and fix it yourself. I did that on a prior phone when the lens cracked from being dropped.
The camera is just that lens with a ribbon cable that connects it to the mainboard. Its not too hard to remove. I have seen replacements for other phones available.
Thanks for the replies. All I know my pictures look grainy now and when I look at the lens/window it's dull looking and I can't get it back clear. If I messed this up I would like to know how I did this as I have done nothing different with my Note compared to my 3GS. Will look into trying to fix this myself as paying 75-100 to get this done by the Samsung service center is expensive. I could understand if I did something stupid to mess it up but as far as I know I didn't.
DS1969 said:
I've been using my Note since I got it in March of this year. I didn't purchase a case as I had my iPhone 3GS for close to 3 years and never had an issue dropping it or damaging it.
A few weeks ago I took a picture and it didn't look real good. I opened other pictures I had taken previously and they looked much sharper. I looked into settings and everything looked normal. I looked at the camera window and noticed it was scratched and dirty looking. I tried cleaning it but that didn't do anything.
I contacted Samsung and was told this is physical damage and I need to pay to get this fixed.
I'm not one to try and get everything fixed for free but in this case I think it's a poor design of the camera window as it isn't caved in and sticks out and can get scratched by having the phone rest on it's back. I think this is the normal way to place the phone when I'm not using it.
I would like to know if you guys think this is a poor design or if I'm the one who messed it up ? I know I could of bought a case and this would of never happened but I think if a phone needs a case to keep this from happening then Samsung should supply the case or worn you that you need one. My iPhone 3GS with no case never had an issue with the camera window getting scratched.
Thanks for your time.
Click to expand...
Click to collapse
Hi, perhaps you should look into getting a replacement lens from ebay.
Here's a link:
http://www.ebay.com/itm/OEM-SAMSUNG...795739?pt=PDA_Accessories&hash=item20c9df1c9b
If you think this should be covered under warranty how should I convince Samsung as they tell me it's not.
DS1969 said:
Thanks for the replies. All I know my pictures look grainy now and when I look at the lens/window it's dull looking and I can't get it back clear. If I messed this up I would like to know how I did this as I have done nothing different with my Note compared to my 3GS. Will look into trying to fix this myself as paying 75-100 to get this done by the Samsung service center is expensive. I could understand if I did something stupid to mess it up but as far as I know I didn't.
Click to expand...
Click to collapse
You obviously did if it's not an issue for anyone else...
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Otterbox. Period.
Sent from my SAMSUNG-SGH-I717 using xda premium
Yes ....otterbox ....
Mine has been very effective ....g
I don't really like cases but I went with the otterbox commuter and I love it. You might want to look into a case once you fix the camera.
My outside silver bezel was scratched from dropping and it also has the camera window. Not to hard to replace. Just need to undo screws and something to pry it off. Found part on eBay.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
If you've been relegated to spending money to fix it or getting a warranty replacement, maybe try to polish it first, it has worked for me in the past with similar issues. I don't know if its a polycarbonate lense, but automotive stuff always helped me. Meguiars plastiX is the stuff I've used with reasonable success, at least with plastic parts. Maybe trying something like that will help clear it up, if the scratching isn't too deep anyway.
I am going to try this tonight.. as i also have a very very beat up camera window and mines been in a case from day 1. but its in my pocket with countless other things. i am going to try and hand polish it and if that fails low speed dremel with a polish wheel and some polish creme lololol worst that happens is i screw it up.. i've got a spare note anyways. I'll try and post some before an after pictures.
EDIT:
after looking at the protective shell its just plastic and not even attached to the camera. you can buy the replacement lens cover here for $5 and its 9 screws to change it out
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=140854323974
That's what I did. Hardest part is popping off the piece. I used something called an orange stick (plastic wedge thing). Its very easy though, hope it works out for you.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
ukguy115 said:
That's what I did. Hardest part is popping off the piece. I used something called an orange stick (plastic wedge thing). Its very easy though, hope it works out for you.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Click to expand...
Click to collapse
If u take the phone apart so the back is off 9 screws and a case opener tool. you can bend those tabs straight and the piece falls right out. drop the new one in and bend the tabs down and done.
If you take some paper and roll it up and put it on either side of the camera when you're snapping the back cover on it will make it pop up enough to stick out a bit further than the camera cover but not so far as to stop it from locking all the clips on the cover. When you put it back down after that the camera cover doesn't touch the table.
Curious how everyone else's phones have been holding up so far. The back of my phone is covered in little specks, which appear to be from pitting and minor surface scratches. It's very disappointing since I've had my phone permanently in a case since I've had it. I'm wondering if the metal is just so soft that little vibrations while in the case is causing marks.
I'm hoping there's a way I can get them out but seeing as it has a brushed finish, I don't see it being all that easy.
That's indeed pretty surprising (marks with a case on). I would think the only way this would be possible, is if there was some grit or sand between the case and the device. If this were in fact true, I can see it rubbing on the finish over time (as others here have also mentioned). Even so, the scratches would probably just be in isolated areas, not for the back to be covered in scratches, unless there was grit captured everywhere inside the case. Which is very unlikely, as you would have noticed that.
The other possibility is scratches from a hard plastic case (you haven't mentioned what kind you have). Again, this is something that some folks on here have observed. But folks have mentioned scratches in a few isolated locations (like the edges) not covering the back.
I have had a cheap soft TPU case on my M8 for a month and a half, and not a single visible scratch on the back, that I can find.
The dirt/sand certainly makes sense. But I've repeatedly taken out the case and cleaned it, and it appears like I'm getting more of these. The case, is a soft tpu clear case.
Further, I only rarely use this case once a day for an hour when I go to the gym. The rest of the time my phone sits in my leather pouch, which I KNOW there's no way that's scratching it.
It certainly shouldn't be getting marked up like this from such careful use. I'll try to post pics later.
Sorry for the linked images. You can download them to see full size. It's very difficult to capture up close. But you can see the specks all ordier the phone.
Sent from my HTC One_M8 using XDA Free mobile app
Anyone? I'm wondering if there's a defect in my casing and if I should ask for a new one or not. Combined with my letters falling out my resale value is definitely going to hurt by this.
Sent from my HTC One_M8 using XDA Free mobile app
Haven's seen anyone else complain about this. Its especially weird, since you have a case on the phone. I can only guess the finish is delaminating or falling off, regardless if any external wear/contact is present or not.
I'd say its a warranty issue, between this and the letters coming off. But you won't get a new one. AT&T's policy is that you get a refurb after 14 days of purchase. And I've heard mixed reports on the refurbs (on past devices). Some are indistinguishable from new; while others are beat up, or may even have some hardware issues that weren't fixed properly.
A refurb is exactly what I'm afraid of. I don't want to trade in a phone with cosmetic issues for one with potentially worse issues. Any way of getting them to send a new one? AT&T has been nothing short of great for me in the past but Idk about getting a new phone replacement.
Sent from my HTC One_M8 using XDA Free mobile app
cgibsong002 said:
Any way of getting them to send a new one? AT&T has been nothing short of great for me in the past but Idk about getting a new phone replacement.
Click to expand...
Click to collapse
Its not in their policy. But you can always ask . . . than complain, kick and scream, etc.
Its also not in their policy to let folks switch to another brand/model. But I've seen that happen when folks complain enough. Highlight how long you've been a customer, if you have multiple lines, etc. Not sure if they have ever sent out brand new phones for warranty claims. But it sure doesn't hurt to try.
Just thought I'd add, I'm having the exact same issue with the Google Play Edition in a clear TPU case too! Were you using a Spigen case by any chance?
evandunkel said:
Just thought I'd add, I'm having the exact same issue with the Google Play Edition in a clear TPU case too! Were you using a Spigen case by any chance?
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Wow, strange, mine too, exact same case. I took the case off the other day to clean it, it was looking nasty, and sure enough there was like some kind of grit in there. I bet that's what's doing it. Of course that's the least of my worries, it fell out of my pocket and I ran this thing over with my tractor, and crushed the side so far that I had to pry out the volume buttons, they were stuck, lol, had tire marks across the screen even. This thing is a tough phone!
hack14u said:
Wow, strange, mine too, exact same case. I took the case off the other day to clean it, it was looking nasty, and sure enough there was like some kind of grit in there. I bet that's what's doing it. Of course that's the least of my worries, it fell out of my pocket and I ran this thing over with my tractor, and crushed the side so far that I had to pry out the volume buttons, they were stuck, lol, had tire marks across the screen even. This thing is a tough phone!
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Haha, very nice. Good to hear it'll survive a tractor lol. I feel like I should leave a review on that case. It seems to be flawed if it's allowing grit in. I'd consider my use quite typical, not near any sand or dirt. I'm pretty sure that lost me $100 in resellability.
Just opened my brand new S6 Edge from T-Mobile and the screen has about 6 small scratches and 1 decent scratch on the top left of the screen.
You can barely feel them with your finger but if you hold it on an angle you can seem them.
On the phone with T-Mobile to have them send me a replacement.
On a side not this phone is beautiful. The display is AMAZING!!
jimmydigital00 said:
Just opened my brand new S6 Edge from T-Mobile and the screen has about 6 small scratches and 1 decent scratch on the top left of the screen.
You can barely feel them with your finger but if you hold it on an angle you can seem them.
On the phone with T-Mobile to have them send me a replacement.
On a side not this phone is beautiful. The display is AMAZING!!
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Pictures or it didn't happen
Brava27 said:
Pictures or it didn't happen
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Could you be any more nerdy???
I don't have time to take pictures and was just putting this out there to warn people to look closely at their screen.
The 6 or so little scratches I found are very light but absolutely there.
T-Mobile is overnighting me a replacement.
For the record it was a S6 Edge in black 32GB
I just checked my black 128gb one and it has a perfect screen,
jimmydigital00 said:
Could you be any more nerdy???
I don't have time to take pictures and was just putting this out there to warn people to look closely at their screen.
The 6 or so little scratches I found are very light but absolutely there.
T-Mobile is overnighting me a replacement.
For the record it was a S6 Edge in black 32GB
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Why would you post something without any proof?
Brava27 said:
Why would you post something without any proof?
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Proof!!!
Why the eff would I need to have proof? You do not make any sense. Stop posting your nerdisms. HAHA
Just letting people know to check their screens under a bright light to make sure there are no scratches.
My phone does.
Even if I wanted to take a picture it would be hard to capture anyway. They are very fine small scratches.
jimmydigital00 said:
Could you be any more nerdy???
I don't have time to take pictures and was just putting this out there to warn people to look closely at their screen.
The 6 or so little scratches I found are very light but absolutely there.
T-Mobile is overnighting me a replacement.
For the record it was a S6 Edge in black 32GB
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jimmydigital00 said:
Proof!!!
Why the eff would I need to have proof? You do not make any sense. Stop posting your nerdisms. HAHA
Just letting people know to check their screens under a bright light to make sure there are no scratches.
My phone does.
Even if I wanted to take a picture it would be hard to capture anyway. They are very fine small scratches.
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You do not belong on XDA, please leave.
Yup.. Pics, or it never happened
Sent from my D6503 using XDA Free mobile app
Why is it so hard to believe his phone arrived with a few scratches? Every company has a few defects slip through QC.
I'm not trying to light a match here because I am a new member, is it really xda's thing to asuume everything negative posted without pictures means there lying.
Maybe I'm old, (I am) but I always thought forums were about a community for help and support and a way for people with like minded interests to come together. If that's the case I imagine I should just stay a lurker taking advantage of the developers Roms and not offering any input or help to others.
Bit of a sad world we live In if this is how we now define a community.
Guess I just still live in a different time.
I believe. I've had the same issue with Samsung and Other companies in the past. Just one of those things that can happen during assembly. Good thing is that they will replace it because it's a manufacturer defect.
Anyway thanks for the heads up. Good to know to look for this when I go get mine on the 10th.
Sent from my iPhone using Tapatalk
Brava27 said:
You do not belong on XDA, please leave.
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and dumbass comments like that are the reason so folks have actually left, or are afraid to post useful info... because they are ridiculed by those who have nothing better to do.
Core618 said:
and dumbass comments like that are the reason so folks have actually left, or are afraid to post useful info... because they are ridiculed by those who have nothing better to do.
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If you actually followed the conversation, you would see that the member threw insults at me for no apparent reason. So I guess if you believe that is allowed and permitted, then by all means....
My replacement is scratched up as well.. wtf
Same problem here. About half a dozen small hairline scratches in mine (128GB black). Not a huge deal, but I'm paying almost a grand for this phone, so I want it to be perfect.
Got a replacement coming, so hopefully it's alright. If not, I may just exchange it for the normal S6. Might be a manufacturing problem with the curved screen.
There is another thread in the general section with several people reporting the same problem. Not sure if samsung or tmobile is to blame but it is clearly a problem.
My phone actually had scratches on the back and light bleed by the bottom left corner. Im on the phone with tmobile but they are telling me the system wont recognize my phone's imei, possibly due to the phone not being officially released yet. They want me to order a new phone and return this one, and I will be credited. Wtf how are you guys getting phones overnighted? I reported the damage one the 2nd full day and according to the rep there is a three day grace period for damaged or defective goods.
lpforte said:
My phone actually had scratches on the back and light bleed by the bottom left corner. Im on the phone with tmobile but they are telling me the system wont recognize my phone's imei, possibly due to the phone not being officially released yet. They want me to order a new phone and return this one, and I will be credited. Wtf how are you guys getting phones overnighted? I reported the damage one the 2nd full day and according to the rep there is a three day grace period for damaged or defective goods.
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I wouldnt accept that answer I called T-Mobile and they ordered a new one and shipped it overnight for free. They tried to charge me for shipping and I said no way.
jimmydigital00 said:
I wouldnt accept that answer I called T-Mobile and they ordered a new one and shipped it overnight for free. They tried to charge me for shipping and I said no way.
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Too late. I was just so frustrated that I followed their instructions. I ordered one with next day shipping and was told my original order would be completely refunded, including shipping costs. So it will be a wash in the end, but I probably won't get the new phone until tomorrow and I am not sending this one back until I get the other one.
I will say that my phone came with a small scratch by the multitasking button but at this point I don't care. I was mad at first but I hate calling to complain.
My 32GB black one came yesterday (4/2) with overnight shipping and it had a couple of scratches on the screen and top bezel. Not deep enough to affect viewing on the display but noticeable when the screen is off and you see the phone in certain angles under lights.
Like the previous poster mentioned, the scratches are not all in one direction or in a pattern. Mine happen to go diagonally on different parts of the phone. I am guessing it is because the plastic front and back glass protector it ships in is not fully attached to the phone. It's like a plastic sleeve with a open top and bottom so the phone has a little room to slide around against the plastic as the box is thrown around delivery trucks. Mine came in a shipping envelope instead of a box so even the box with the phone in it had room to move around as it went through UPS.
These initial scratches are not a deal breaker for me for now though. The more concerning part is that it appears there has been no improvement in terms of anti-scratching/Mohs scale with Gorilla Glass 4. So my concern is how the phone will hold up over time without a screen protector if it was scratched so easily before I even got it.
LG G5 painted in plastic coating?
Jerry rig everything video shows alot of proof.
Most of the professional reviewers are scared to speak the truth. Why? Are you scared of LG?
It is a die-cast aluminium body which then has the antennas placed on the outside (because the signals wouldn't get through the metal) there is then a primer to help the paint bond to the aluminium and cover up the antennas. They then use a microdised finish over the top which is effectively a metallic paint.
It's not plastic it's just not been machined and anodised. They were going for a different take on the metal body that could allow them to hide the antennas.
alexp999 said:
It is a die-cast aluminium body which then has the antennas placed on the outside (because the signals wouldn't get through the metal) there is then a primer to help the paint bond to the aluminium and cover up the antennas. They then use a microdised finish over the top which is effectively a metallic paint.
It's not plastic it's just not been machined and anodised. They were going for a different take on the metal body that could allow them to hide the antennas.
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A diffrent take lol. That plastic coating pretty much negates the need of having metal in a phone. Just make it out plastic if ythats all ill feel when holding it !
Most concerning part is the display assembly. So thin that you can see the pressure points when you select something. Maybe i am to demanding idk, but all the different phones over the years i have never experienced such thing.
FalconFX said:
A diffrent take lol. That plastic coating pretty much negates the need of having metal in a phone. Just make it out plastic if ythats all ill feel when holding it !
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You get the benefit of heat dissipation and rigidity/strength of the metal body instead of a plastic body.
alexp999 said:
You get the benefit of heat dissipation and rigidity/strength of the metal body instead of a plastic body.
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im pretty sure no one complained about such thing with S5/G4 and earlier devices that used full plastic builds. You are delusional my friend, they are missleading consumers, & then coming out with some bs excuse, "we are doing it differently, we didnt want to do what everyone else is doing" !
I'm not delusional, people just seem to have got it stuck in their heads it is basically a full plastic build. There is plastic in every metal phone, just of varying degrees.
I've no issue with the way they have constructed the phone. If you don't like it then don't buy it.
alexp999 said:
I'm not delusional, people just seem to have got it stuck in their heads it is basically a full plastic build. There is plastic in every metal phone, just of varying degrees.
I've no issue with the way they have constructed the phone. If you don't like it then don't buy it.
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i sure as hell won't buy it, i already bought the S7Edge, and it doesnt have any plastic, at least none that makes contact with my hands !
FalconFX said:
i sure as hell won't buy it, i already bought the S7Edge, and it doesnt have any plastic, at least none that makes contact with my hands !
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Great
So what you doing hanging around the G5 forum then? Bye troll.
alexp999 said:
Great
So what you doing hanging around the G5 forum then? Bye troll.
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i gotta see ppls experiences with the G5, its good to know how good the competition is doing this year , apparently there is none so far
I got the S7 Edge as well but was hanging around here to see if I liked the G5 as I still have one more jump until July with Tmobiles jump on demand.
Looks like I'll be waiting to see what the HTC 10 brings to the table.
Sent from my SM-G935T using Tapatalk
alexp999 said:
I'm not delusional, people just seem to have got it stuck in their heads it is basically a full plastic build. There is plastic in every metal phone, just of varying degrees.
I've no issue with the way they have constructed the phone. If you don't like it then don't buy it.
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I agree with you. Peoples' ignorance is funny to read on here lol.
Sent from my LG-H830 using Tapatalk
The truth is LG G5 is ugly phone compared to galaxy S7 edge. I even think HTC 10 will be better then LG G5.
Am sorry to say.
umbrokhan said:
The truth is LG G5 is ugly phone compared to galaxy S7 edge. I even think HTC 10 will be better then LG G5.
Am sorry to say.
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definetly, the chanfer might be too big, but still, they are fixing what was broken in previous gens, & there software is the top OEM skin out there, so yeah it will be a good competitor to the S7/Edge.
It's called paint people get over it, especially from your gs7s
trolls everywhere…
seriously… this device has not been shipped worldwide yet and people already start complaining about built quality. get a life.
i preordered my g5 including a free camera module and i'm proud of that decision so far.
all thats left is that they start shipping to germany.
I keep wanting to think that the GS7E is good lucking. Maybe it's just that I'm coming from the G3 but....it just seems too damn narrow! But to be honest, the biggest problem is that I can't play with the GS7E at any of the stores, they're all on demo mode...maybe I should go into another carrier's store where there's one I can actually demo. Can anyone tell me whether your carrier typically has its demo phones NOT on retail mode? I'm on sprint here (and still undecided between G5/GS7E/GS7).
umbrokhan said:
Ok thank you for reporting me. And thank you for calling me names and insulting me. Anything else you want to add?
Plus am not forcing you to read my comments. You choose to read them your self. So blame your self not me. You can click ignore button but still you want to read my comments.
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I per-ordered the G5 and got it Friday. I have had no issues with. This whole metal vs. plastic issue is a joke. Structurally speaking, this is great phone. They had to switch to the thin metal aluminum in the back because of the void between the back and the screen when you take out the battery. And when you do take the battery out, there's very little to no deflection.
I have an metal body iphone 5s for work and i hate it. This is so much better.
https://m.youtube.com/watch?v=1sONfxPCTU0
umbrokhan said:
Yeah am glad your happy with your new phone and you not insulting me like the other guy is.
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I'm not here to insult, just to inform on my experience thus far. However, i wish you wouldn't be commenting so negatively on this phone without using it for some considerable time. A 10 minute in-store demo use of the phone shouldn't count especially when you are looking for all the negatives. When i pick up a phone in the store i look for all the negatives first before the positives.
Like I said, the look and fell of this phone is great after 4 days of use. The main selling point for me was the removable battery and the camera. The battery seems like it's very easy to swap and the camera is superb. I took it to a show on Friday and the pictures where incredible especially in wide view. I'm sure the 7s takes better pictures, but i really like the wide angle.
I personally don't care for all the friends modules they're advertising.
Had i read your comments before i purchased the phone, i probably wouldn't have bought the phone. Let me know if you have any other questions and I'll be happy to answer.