Is Sony listening! - Sony Tablet S

found this while i was looking around;
"Early last month, it was revealed to much outcry that the Transformer Prime had a locked bootloader. Angry customers took to the forums to vent and started a petition to get Asus to change its stance. And just 24 hours later, that's what happened, with Asus promising an unlock tool down the road.
Today Asus delivered, with the unlock tool hitting the TP's support site"
http://www.androidpolice.com/topics/phones-devices/
Thanks Sony for not being there.
D.

With Sony being the way they are I can't see it happening. They don't want people to mess around with their software. I don't understand what the problem would be cause if they unblocked it and let people do what they want with their own tablets, then I reckon sales would sore which is what they really want.

Vinny1967 said:
With Sony being the way they are I can't see it happening. They don't want people to mess around with their software. I don't understand what the problem would be cause if they unblocked it and let people do what they want with their own tablets, then I reckon sales would sore which is what they really want.
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Well, I would be happy if we were to start a petition -- but let's be honest here. We are not even 1/6th of the number of users using the Transformer Prime. In fact the Transformer tablet series is almost a runaway success for the company. They have vast number of users compared to us.
We are literally the bottom of the barrel here. We might as well get used to it and at least try to salvage something with our own efforts (bounties and the good posters of this board), but there is one moral of the story here: Never again choose a tablet based on what seems to be a unique function and design. Sadly numbers simply translate to more XDA support. Tablet S will soon be off the market, and Sony is to blame for killing it.

grcd said:
well, i would be happy if we were to start a petition -- but let's be honest here. We are not even 1/6th of the number of users using the transformer prime. In fact the transformer tablet series is almost a runaway success for the company. They have vast number of users compared to us.
We are literally the bottom of the barrel here. We might as well get used to it and at least try to salvage something with our own efforts (bounties and the good posters of this board), but there is one moral of the story here: Never again choose a tablet based on what seems to be a unique function and design. Sadly numbers simply translate to more xda support. Tablet s will soon be off the market, and sony is to blame for killing it.
Click to expand...
Click to collapse
+10000000000000
And to think I let my wife talk me out of the Galaxy Tab... ****in Chuck Norris!

really
grcd said:
Well, I would be happy if we were to start a petition -- but let's be honest here. We are not even 1/6th of the number of users using the Transformer Prime. In fact the Transformer tablet series is almost a runaway success for the company. They have vast number of users compared to us.
We are literally the bottom of the barrel here. We might as well get used to it and at least try to salvage something with our own efforts (bounties and the good posters of this board), but there is one moral of the story here: Never again choose a tablet based on what seems to be a unique function and design. Sadly numbers simply translate to more XDA support. Tablet S will soon be off the market, and Sony is to blame for killing it.
Click to expand...
Click to collapse
I love my Sony. It has a few quirks and Sony is not known for being helpful, but I love it.

I have both a Tablet S and a Galaxy 10.1, I love my sony and it's unique features. But due to the utter lack of support the sony has been reduced to my kids use and I primarly use the samsung.
Sent from my ADR6350 using Tapatalk

grcd said:
Well, I would be happy if we were to start a petition -- but let's be honest here. We are not even 1/6th of the number of users using the Transformer Prime. In fact the Transformer tablet series is almost a runaway success for the company. They have vast number of users compared to us.
We are literally the bottom of the barrel here. We might as well get used to it and at least try to salvage something with our own efforts (bounties and the good posters of this board), but there is one moral of the story here: Never again choose a tablet based on what seems to be a unique function and design. Sadly numbers simply translate to more XDA support. TabletS will soon be off the market, and Sony is to blame for killing it.
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Click to collapse
Man to be honest i bought sony because of his price (Got a promotion in Portugal ), the magazine shape, good performance and a great screen image.
We are a small sony s tablet community but really great people here, always helping each other and discover new things.
In this moment i don't need a new rom, because the current is fine, I can do all the things i want, and i'm waiting sony ics.. But maybe with a new rom we can get a better performance, but root was a great discover
I like sony s size too, transformer is bigger and less portable, sony have great dimensions, not too big, not too small, just perfect to take everywhere

I agree its pointless to devote resources to ROM until ICS comes out.
BL unlock on the other hand, I assume the work can be carried across (does ICS change the Bootloader/recovery?)

Related

A question to first generation prime owners on xda....

In my opinion if you are here on xda you have general knowledge about android, rooting, multiple devices and development in general. I also believe that you probably know the tech industry decently well and follow the lifeline of a multitude of devices including android..So i pose this question to all you brand new xda prime owners...
Why would you buy a first generation transformer prime when you know it will probably have major defects that will be corrected in the second generation? I find it ridiculous that you complain about all these problem like you didnt know there would be hiccups in both design and software. We all know that when a new device launches the chances of it being "perfect" are slim to none in the first generation. This is why we wait until the second generation so all the flaws of the first are corrected.
So why is it when ever a new device launches all you smart, educated and sensible xda members turn into ignorant, over-enthusiastic tech noobs that blow their money on a device they end up RMA'ing within the first week? Does all your experience with new devices just fly out the window when ever a new one is launched? I honestly would like to know because i really do not understand...
...just wondering
What an extremely interesting thread start!
I just want to thank you for this very interesting question and I hope it's plenty of them to come! THANK YOU THANK YOU THANK YOU!
[/irony]
There s a very simple answers to that.
We buy early product cause we love new stuff and are ready to pay the annoyance of returning 3 defective units just to be able to test those ourself.
Thoses issues have to be raised somewhere, by people that know what they re talking about: that's XDA.
Manufactures will also try to fix up known problems without thousands of rma send-ins. And "if" there would be a different model, i could imagine that they would completly remove the gps hardware - for example....
For me, the prime is a great step forward. I sold my TF101. Yes, its still far from beeing perfect, but thats just like the TF101 was at the beginning...
kokusho said:
There s a very simple answers to that.
We buy early product cause we love new stuff and are ready to pay the annoyance of returning 3 defective units just to be able to test those ourself.
Thoses issues have to be raised somewhere, by people that know what they re talking about: that's XDA.
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Click to collapse
...while i see what your trying to say i dont agree. Im pretty sure on every thread i have read members here are not happy having to return defective units. Im pretty sure they would have preferred getting a good one the first time. Unfortunatey that leads back into my original question of why buy a first generation in the first place?
thomascook said:
Manufactures will also try to fix up known problems without thousands of rma send-ins. And "if" there would be a different model, i could imagine that they would completly remove the gps hardware - for example....
For me, the prime is a great step forward. I sold my TF101. Yes, its still far from beeing perfect, but thats just like the TF101 was at the beginning...
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Exactly my point! I own an original transformer and knew that the first generation would have problems. This is why i bought one after a couple months. Although i realy wanted one when it first came out i knew it was not smart. Sure enough, withing the first week i start hearing about power button issues, gps signals issues and keyboard dock issues.
Now dont get me wrong, the prime is amazing leap forward in tech and android. But my problem is not with the prime itself but with people buying the product literally the day its launched without allowing time for asus to fix any problems that come up.
I would expect people not really versed is android and tech, not members here on xda, to be early adopters and complaining about not getting simple functions like gps to work.
For me its a combination of awesome specs on paper, and the chance to get a unit that IS perfect (apparently there are some! )
Sokonomi said:
For me its a combination of awesome specs on paper, and the chance to get a unit that IS perfect (apparently there are some! )
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Haha true the specs do look awesome, but from the reports im seeing no one has a unit that is completely free of the gps issue. This is a complete design flaw that is currently being corrected for the second generation.
Well, based on Asus history, there won't really be a 'second generation Prime'. Next generation prime will be their next Transformer, possibly released in second half of this year.
The only difference so far has been the very first Primes that were recalled due to WiFi antennae issues. That's the only change we'll see.
Of course I may be wrong, but it is very unlikely that Asus will redesign current Prime's to work better with GPS and have less screen issues. It just isn't what they have done in the past.
That is not completely true. I bought first generation of GTAB 7, GTAB 10.1 and Galaxy Note among many other things in the past. I dont recall any hardware defects. Maybe some firmware or software glitches. Companies do through tests, prototypes and final tests before releasing products. We know that in business sciences every few units in the production line ( the first and the last ones) tend to be defective due to human faults. Tiredness, lack of attention, etc... That is said, this is the first time a company as big as Asus released a product without noticing that metal can prevent GPS signals. That is a first time in the recent past.
kristovaher said:
Well, based on Asus history, there won't really be a 'second generation Prime'. Next generation prime will be their next Transformer, possibly released in second half of this year.
The only difference so far has been the very first Primes that were recalled due to WiFi antennae issues. That's the only change we'll see.
Of course I may be wrong, but it is very unlikely that Asus will redesign current Prime's to work better with GPS and have less screen issues. It just isn't what they have done in the past.
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Thats not true at all. Based on asus history they probably will have a second generation. Look at the original transformer. The dock was completely changed from the b50 models to the b60 to address the power drain issue ( could not be fixed with OTA update on models before). ALso to address the power button issue the design was tweaked in later models to avoid power button failures
peare said:
That is not completely true. I bought first generation of GTAB 7, GTAB 10.1 and Galaxy Note among many other things in the past. I dont recall any hardware defects. Maybe some firmware or software glitches. Companies do through tests, prototypes and final tests before releasing products. We know that in business sciences every few units in the production line ( the first and the last ones) tend to be defective due to human faults. Tiredness, lack of attention, etc... That is said, this is the first time a company as big as Asus released a product without noticing that metal can prevent GPS signals. That is a first time in the recent past.
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Click to collapse
Im not sure about the galaxys as i have not owned any but im sure there were defects on some of their units as well. Yes you were probably one of the lucky consumers to purchase a product first generation and not have an issue. But you yourself just awknowledged that flaws are seen at the beginning and end of production lines. SO why would you take the risk of buying a first generation when you know thats when you are most likely to get a defective unit? Thats my question...
Its kinda like when you meet a woman .... you would do almost anything to get in her knickers ... regardless of her defects and instabilities.
After time you notice the defects and they start to piss you off ... the initial buzz you got subsides a bit untill a new update / model comes out that sets you off again ...
Tis the lure of something you dont have m'lad ... the grass is always greener on the other side n all that.
P.S. ... my mrs will never read this lol
Danny-B- said:
Its kinda like when you meet a woman .... you would do almost anything to get in her knickers ... regardless of her defects and instabilities.
After time you notice the defects and they start to piss you off ... the initial buzz you got subsides a bit untill a new update / model comes out that sets you off again ...
Tis the lure of something you dont have m'lad ... the grass is always greener on the other side n all that.
P.S. ... my mrs will never read this lol
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Click to collapse
Hahahahaha awesome post. Almost woke my mrs up reading this. But right you are sir...right you are!
thomascook said:
And "if" there would be a different model, i could imagine that they would completly remove the gps hardware - for example....
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Click to collapse
No they won't. Google requires GPS.
I buy first generation anything, then I buy second generation, then third, etc etc. It's all about having the latest and greatest to me, and money is no object. I frankly don't care about some of these issues, nor ***** about them. The prime is still an amazing tablet, and if I need GPS I use my phone. I will never use a tablet for GPS.
For me, I will always have the best that's out.
chugger93 said:
I buy first generation anything, then I buy second generation, then third, etc etc. It's all about having the latest and greatest to me, and money is no object. I frankly don't care about some of these issues, nor ***** about them. The prime is still an amazing tablet, and if I need GPS I use my phone. I will never use a tablet for GPS.
For me, I will always have the best that's out.
Click to expand...
Click to collapse
Then why do you have the HTC EVO Shift 4G? That's not a really new phone..
chugger93 said:
I buy first generation anything, then I buy second generation, then third, etc etc. It's all about having the latest and greatest to me, and money is no object. I frankly don't care about some of these issues, nor ***** about them. The prime is still an amazing tablet, and if I need GPS I use my phone. I will never use a tablet for GPS.
For me, I will always have the best that's out.
Click to expand...
Click to collapse
uh huh...so you buy 3 generations of the same device? Cant argue with frivolousness...
JoeyLe said:
Then why do you have the HTC EVO Shift 4G? That's not a really new phone..
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haha good point
pierrekid said:
In my opinion if you are here on xda you have general knowledge about android, rooting, multiple devices and development in general. I also believe that you probably know the tech industry decently well and follow the lifeline of a multitude of devices including android..So i pose this question to all you brand new xda prime owners...
Why would you buy a first generation transformer prime when you know it will probably have major defects that will be corrected in the second generation? I find it ridiculous that you complain about all these problem like you didnt know there would be hiccups in both design and software. We all know that when a new device launches the chances of it being "perfect" are slim to none in the first generation. This is why we wait until the second generation so all the flaws of the first are corrected.
So why is it when ever a new device launches all you smart, educated and sensible xda members turn into ignorant, over-enthusiastic tech noobs that blow their money on a device they end up RMA'ing within the first week? Does all your experience with new devices just fly out the window when ever a new one is launched? I honestly would like to know because i really do not understand...
...just wondering
Click to expand...
Click to collapse
Android, meet Pierre, because you clearly haven't met yet. Android doesn't have a "perfect" device. Perfect means old and antiquated. Apple makes perfect devices that are always technologically behind for the sake of "stability".
If you have watched the progression of Android you will know that they don't really make "second-generation" devices. It's always onward and upward with newer CPUs and GPUs and SoCs and FMLs .
"What we've got here is (a) failure to communicate". You are right that we on XDA are not the normal consumer. We are not who companies ::cough:Apple:cough::, excuse me, market their "perfect" devices to. In fact, for the sake of rooting/unlocking we rely on imperfections so the best among us can open our devices and let the games begin.
Technically, the Prime is a second generation device as it is the second of it's line. Following the original Transformer. TF201, meet your slower overweight older brother TF101. We love him just as much as you ::cough:bull****:cough::. As such I was certainly expecting this device to be exactly on par or better than the TF101 in every single regard. It is supposed to be better, faster, stronger and it fails in the better and the stronger. The biggest problem is that these problems should have been caught in the design phases.
I get the image of some incredulous electrical engineer looking around the table during R&D just waiting for someone to say "Hey ****tards, ALUMINUM BLOCKS RF FFS". I imagine this was a colossal blunder caused by group diffusion of responsibility allowed to go so far that ASUS had no way out. The initial supply issues were likely due to the real world tests showing the mistake. They decided to ship the device out and pray that they made enough money from people who didn't notice the problems. This seems unlikely in some regards, but I look at what happened. I pray that my limited understanding, I used to work as and electrician so I know more about light switches than chipsets, is wholly incorrect and they can fix this stuff in software. I don't suspect the bluetooth killing wifi can be attributed to bounce back from the aluminum rear panel but that doesn't rule it out.
Basically what has happened here is not the growing pains of bleeding edge technology. We are seeing a major fiasco that will go down in history. It will be listed in some book one day next to the iPhone Deathgrip.
EDIT: To be clear, I couldn't give two ****s about GPS. I use maps on the tablet to look things up when I have and idea where they are and need to manipulate the map, but I have my phone and a Garmin unit for navigation. The tablet is too big and beautiful to waste on GPS anyway. My problem is that I cant use it to play music on my car stereo via Google Music because the second I turn on bluetooth my WiFi tethered from my Galaxy Nexus fails within 2 minutes at the longest. This is while the Original transformer works in the same condition for hours. Unacceptable.
JoeyLe said:
Then why do you have the HTC EVO Shift 4G? That's not a really new phone..
Click to expand...
Click to collapse
keyboard says it all

Please close this thread

They released this tablet knowing it had issues, they rushed this tablet to the market and most of us feel cheated! Where is the "Persistent Perfection"? It is their company motto! We need to do this to get them to realize their mistakes!
We can all agree that this tablet is plagued with issues, Big or Small; Noticeable or Not; Software or Hardware; Customer Support or Communication.
Known issues we need to stand up for! Whether you experience them or not!:
BLUETOOTH INCOMPATIBLE WITH WIFI!
WEAK/SLOW WIFI!
GPS NON FUNCTIONING!
SCREEN BLEED!
MELTING/OVERHEATING CHARGERS
UNKNOWN SERIAL #'s!
RANDOM LOCKUPS/REBOOTS!
LESS THAN ACCEPTABLE SUPPORT!
HORRIBLE QUALITY CONTROL!
TERRIBLE RMA EXPERIENCES!
DEAD PIXELS!
DUST UNDER YOUR SCREEN!
ETC!
Then to top it all off they are now dedicating all their resources to multiple new tablets (7000t 3000t, 3g prime, Memo, and the Padphone), instead of doing what is right and fixing the first one!
THE GOAL IS TO ATTACK UNTIL THEY RELEASE SOME SORT OF REPLACEMENT/REFUND/EXCHANGE PROGRAM!
We need YOU to Tweet, Comment, and Sign the Petition
AS MUCH AS POSSIBLE
Comment!
Comment their other pages!
Twitter!
Sign the Petition! ( I need someone to write up a really good petition letter that gets sent to 16 different emails each time someone signs the petition! PM me it and post in here!)
TWEET Something Along the Lines of THIS!
@Asus FIX OUR TABLETS! Where is the "Persistent Perfection"? Where is the Quality control? #transformerprime #liar http://bit.ly/xZseum
WE HAVE WON THIS WAR BEFORE!
I really hope you're trolling or you're a sad little dude...
clouds5 said:
I really hope you're trolling or you're a sad little dude...
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No this is serious!
The last operation worked! its getting us the boot loader unlock tool!
Is this the official kick off World?
Sent from my Transformer Prime TF201 using xda premium
You need to learn how to approach companies like asus on problems... this is just rude and disrespectful. I'm an "unhappy" customer but I'm not going to act like you.
ilostmypistons said:
Is this the official kick off World?
Sent from my Transformer Prime TF201 using xda premium
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HUH? lol?
This thread is not to be laughed at! just because you are not experiencing issues doesnt mean the first 150k primes sold are not!
Hyflex said:
You need to learn how to approach companies like asus on problems... this is just rude and disrespectful. I'm an "unhappy" customer but I'm not going to act like you.
Click to expand...
Click to collapse
IT WORKED WITH THE BOOTLOADER!
You guys obviously where not here for that! got a response from asus within 48 hours
In some way I don't think it was mostly their falt but ours since we were already rushing them. They did delay the sales because of the quality but demand was to big on our side. People wanted the device knowing it had problems and now most of them are fighting that they didn't pay much attention to the tablet. Even though we wanted it the way it was....... But every body has their views.
How many people agree?
Sent from my Transformer Prime TF201 using xda premium (with problems but still love it)
Just wow, seriously, if you're not happy with your prime then return it, there are plenty of primes like mine that work perfectly.
Sent from my Transformer Prime TF201 using xda premium
JustinFields95 said:
Just wow, seriously, if you're not happy with your prime then return it, there are plenty of primes like mine that work perfectly.
Sent from my Transformer Prime TF201 using xda premium
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Click to collapse
Shut up some of us are out of our return window! and are you not unhappy that they will be releasing versions with fixed GPS and other stuff!
The bootloader thing was completely different, this is way too far, and its worded like a spoiled teenage rant.
What really annoys me is that I see you "OP" genuinely trying to help bring these problems to light and get Asus to do the right thing and fix this debacle of a product. But instead I see trolls trollin your thread. Lame.
I applaud you for your outcry. This really needs Asus's FULL attention. Not just Gary and a few other employees. I have a feeling Asus is going to proceed with the release of the TF700t and leave the TF201 in the dust. If I was Asus I would carefully take a look at what went wrong with the TF201 and figure out how to fix it. Instead of releasing a new product. If these problems aren't fixed by Tuesday I am returning my Prime and dock and going with an iPad 3 or maybe a TF700t. Most likely an iPad 3. I really hope Asus comes through in the next 72 hours.
Try not to get upset with fellow TF201 owners. I guarantee their tone will change once the TF700t arrives with no problems. We are all on the same team.
Danny-B- said:
The bootloader thing was completely different, this is way too far, and its worded like a spoiled teenage rant.
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The bootloader was the same thing!
They had no right to LOCK something we purchased
It was not a cellphone purchased on contract!
This is unacceptable for a company as big as Asus to have this horrible of quality control!
Sky gunner thank you!
Where are the compesations given to other countries outside of the U.S.?
skygunner27 said:
Where are the compesations given to other countries outside of the U.S.?
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Click to collapse
Idk but thank you so much
these guys do not see an undermining company like we do!
No problem. I am here to help.
I know that I have only been a member of this thread for a short while. But I have enjoyed/found most people here to be informitive and entertaining.
Not only is Asus causing me to second guess my 5th TF201 & dock purchase by way of a full refund return, they are alienating me from participating in this wonderful forum full of members with similar interests. After my 5th Prime I'm gone from XDA/Asus.
I really hope it doesn't come down to this.
Ok guys, i feel ya. It sucks getting a faulty product especially over and over. No argument there.
But these issues are only present in a small percentage of Primes. And most of them only apply to artificial situations. For instance wifi: I have a a ~16 Mbps connection. What if my wifi drops to 8 Mbps for some seconds while watching youtube? I wont even notice. So for 95% of Prime users those wifi "issues" dont exist. Me included even though i get pretty steady results.
Minor screen bleed is present on almost all IPS panels even your precious ipads (you should get one, they are perfect devices, will never have problems and last 100 years - sry irony took over ). And again, the only place you notice screen bleed is on startup screen or if your in complete darkness looking at a black page and turning IPS+ on.
So the amount of people that have gone through several primes is very very small. Even here on XDA most people dont experience these issues in a way that the device becomes less fun or even unusable.
By logic the amount of people that will sign this petition and send some spam mail will never be enough to actually achieve something. Sorry man
The bootloader thing was something completely different. Companies locking up bootloaders is something that affects every freakin Android user. So i'm pretty sure there were many people that didnt even plan on buying a prime signing that petition. The same way i have signed the HTC petition and will sign every single one about locking bootloaders of Android devices. Plus, i'm almost certain ASUS already planned it when the petition started.
Again it sucks buying and waiting for such a product and then having a faulty device. Happened to everyone once... But all you can do is, return it and hope for getting a working replacement. Buying another product, or waiting for the next Transformer model from ASUS.
And btw when i read TF700T will have no issues, all i can say is lol. Its like saying the world will end in 2012. Wait... Maybe the two things are linked in some higher plan we dont understand yet!!!??? I think i'm on to something here...
skygunner27 said:
No problem. I am here to help.
I know that I have only been a member of this thread for a short while. But I have enjoyed/found most people here to be informitive and entertaining.
Not only is Asus causing me to second guess my 5th TF201 & dock purchase by way of a full refund return, they are alienating me from participating in this wonderful forum full of members with similar interests. After my 5th Prime I'm gone from XDA/Asus.
I really hope it doesn't come down to this.
Click to expand...
Click to collapse
Awhh We must have lost so many members to this section of the fourm when it first came out!
clouds5 said:
So the amount of people that have gone through several primes is very very small. Even here on XDA most people dont experience these issues in a way that the device becomes less fun or even unusable.
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Click to collapse
I agree. Most of the TF201 returns I heard about from customer service at my local Bestbuy were transactions that resulted in a full refund not exchange. Most people would return and move on to iPad 3, TF700t etc......
Do you really believe that after this mess of a release Asus is gonna release another defective product? I don't think so. I'm sure Asus's legal department/engineering is working together to provide a "Asus Inspiring Innovation Persistent Perfection" product with the release of the TF700t.
While I'm not quite as zealous as the OP, I do feel that ASUS needs to address the issues listed above. They undoubtedly knew there were pretty severe engineering issues with the prime before release if not, then quite soon thereafter. The weak wifi and nonexistent GPS are unquestionable. The other QA problems are more or less expected
Sent from my MB855 using Tapatalk

WI-FI GPS ISSUES COPY OF EMAIL SENT TO HEAD OFFICE IN Taiwan

From: Gregory Lee Joplin
To: "godwin_yan "jonney_shih "Jerry_Shen
Sent: Tuesday, April 3, 2012 10:18 PM
Subject: Re: Transformer Prime
Dear Mr Yan,Mr Shih,Mr Shen
I'm very sorry that you chose to not answer my email re the WI-Fi/GPS issues that continue to plague the Prime Tablet and I'm glad I decided to return mine. I feel your lack of interest in my concerns as a consumer mean you do not value me or the quality of the product you bring to the international market. So much for your mission statement(“Passion for Technology, Focus on Quality, Long-Term Relationships and Perseverance”.It's only a matter of time before people in the forums(Prime/Xda Developers will realize this truth also and that the magic software update that they continue to be promised will not fix the Wifi/Gps issues. This is why the Transformer Infinity 700 is going to be released.After the Prime I'm not waiting around you had your chance for another consumer and chose to ignore me.
There are plenty of new tablets coming out this year which can match the Infinity specifications the Acer Iconia Tab A 700
is one of them.
As I said in my first email I REALLY WANTED the Asus Transformer Prime.
I'm considering sharing my Prime experience by posting this this email in the forums.
Yours truly.,
Gregory Lee Joplin
From: Gregory Lee Joplin
Sent: Friday, March 30, 2012 9:57 PM
Subject: Transformer Prime Concerns Case #1654881
To:
Jerry Shen, Godwin Yan, Jonney Shih
*
Re Transformer Prime TF201Case #1654881
*
I tried getting my case #1654881 resolved through Mr Hai Trat through emails and telephone calls with no success and totally unacceptable answers to my situation. I also tried through your head office in Ontario Canada and was put on hold.
As a last resort I'm going to the top and hoping you will look after me through ASUS’s mission statement states: “Passion for Technology, Focus on Quality, Long-Term Relationships and Perseverance”.* It's only a matter of time before people in the forums(Prime/Xda Developers will realize this truth also and that the magic software update that they continue to be promised will not fix the Wifi/Gps issues. This is why the Transformer Infinity 700 is going to be released.After the Prime I'm not waiting around you had your chance for another consumer and chose to ignore me.
There are plenty of new tablets coming out this year which can match the Infinity specifications the Acer Iconia Tab A 700
is one of them.
As I said in my first email I REALLY WANTED the Asus Transformer Prime.
I'm considering sharing my Prime experience by posting this this email in the forums.
Yours truly.,
Gregory Lee Joplin
*
*Here is my situation:
*
I recently purchased (within the last 90 days) the 32GB version of the Transformer Prime in Victoria, BC Canada from Staples and paid $600 and I was looking forward to getting the keyboard and getting a lot of use out of it. Instead of this I had nonexistent GPS in that I couldn't get a decent/accurate reading from my apartment. I live in a one bedroom apartment in a small building with no large buildings around. All I wanted was the location of my apartment and it could not do that. I had NO INTENTION of using it as a GPS unit in my car. Mr Hai Trat (ACI) answer to this question was GPS on the Prime has been removed from Marketing sheets so getting great accuracy will not occur if you purchase a Prime.* At this point it will not be up to par for this function unfortunately. I attach that email for your reference.
*
The Wi-Fi was not strong and varied strength even at a distance of less than 10 feet.* Mr Hai Trat’s answer to this was for the Wifi/BT strength/symptoms the newer iterations perform better, however they will not be as great as our Prior TF101.* I believe this is because of the antenna redesign we had with the Prime.* I have tested the new C3 batches and getting good download speeds within 15 feet of our routers.* Anything passed will degrade quite significantly. I also attach that email for your reference.*
*
These are totally unacceptable answers in that I'm been told the product is not up to par and the previous model TF-101 has better download speeds. This makes no sense at all that an older model preforms better. *Besides the problems are due to the metal back on the Prime and these issues will not be fixed with software updates, this is where the new Asus Infinity 700 when released will solve these problems as it has a plastic strip on the back.* Mr Hai Trat confirms this in his email, (I believe this is because of the antenna redesign we had with the Prime)* What is the point of a $600 Wi-FI only tablet with lousy Wi-Fi and Gps problems* I ended up returning it to Staples.You are doing software updates on a regular basis but these do not address the WI-Fi/Gps issues at all.
*
Thanks for your time and I look forward to your response as I really want an Asus transformer prime that has the quality you talk about in your mission statement and lives up to its specifications.* My alternative plan is the just announced Acer A-510 or the A-700 the Lenova K2 when its released and than the Infinity A700 providing it works according to specifications.* I WANT NOTHING TO DO WITH APPLE PRODUCTS.
What I'm asking for is an Asus Transformer Prime that has a proper plastic panel along the top in the back so that WI-Fi/Gps/ can work fully the way they are intended to and download speeds that are better than the previous model TF-101* in other words a Prime that lives up to and matches the its specifications.this is what I want* just like your mission statement says Focus on Quality, Long-Term Relationships and Perseverance”.
I look forward to your response.
*
Yours truly.,
Gregory Lee Joplin
*
*
Here is a copy of the last email I sent to Hai Trat
JR. Technical Product Manager
*
From: Gregory Lee Joplin
Sent: Tuesday, March 27, 2012 4:51 PM
To: Hai Trat (ACI)
Subject: Re: Transformer Prime Concerns Case #1654881
*
Hi Hai
Its really important that you answer my questions as this will determine whether I wait for the infinity 700 or get the Acer A700 or the Lenovo K2.
Re The prime
1/ has the gps been disconnected?
2/Does the Gps function to find your current location?(ie home/wifi spot in Coffee Shop or on street)
(I'm not talking about using the Gps in a car at all)
3/ As the WiFi signal strength/problems been fixed at all withe the various updates?
There is so much contradiction on Blogs/forums I HAVE NO IDEA who to believe.
I would really prefer to get the 64gb prime along with the dock from Staples as I can get a good deal but on the other hand I expect gps/wifi to function really well for the price I would be paying.
I know the infinity is going to cost more and the Gps/Wifi will be better and it will have a higher resouloution screen and cost about a $100 more.
(I REALLY DO NOT WANT TO SPEND THIS EXTRA MONEY!!!
So Hai please tell me the answers to the above questions
You have never lied to me so i trust your opinion.
*
*
Thanks
Greg
*
From: "" <Hai_Trat
To: joplin_gl
Sent: Tuesday, March 27, 2012 5:05 PM
Subject: RE: Transformer Prime Concerns Case #1654881
*
Dear Gregory,
*
Yes, sorry I was out of office for some time.
*
Here is the answers as best as I can provide them for you.
*
1)***** GPS on the Prime has been removed from Marketing sheets so getting great accuracy will not occur if you purchase a Prime.* At this point it will not be up to par for this function unfortunately.
2)***** Yes, it will still function as an A-GPS (Assisted GPS) as long as the condition of keeping an active Wi-Fi and using it within the scope of Google Maps occurs.* All our testing has confirmed accuracy to be within 100 meters.* But this is mostly because of wi-fi location and not for GPS itself.
3)***** For the Wifi/BT strength/symptoms the newer iterations perform better, however they will not be as great as our Prior TF101.* I believe this is because of the antenna redesign we had with the Prime.* I have tested the new C3 batches and getting good download speeds within 15 feet of our routers.* Anything passed will degrade quite significantly.
*
I am not sure if I answered your question on the Infinity.* But it has not been declared for an official release on North American shores.* I am anticipating closer to the end of the year before it gets released.* But this may change as we have executive management from headquarters in Taiwan change info on release dates, I do not determine this.* When the time comes and more details emerge for the Infinity Pad for North America, I can let you know.
*
I do want to say that I would prefer to keep our customers but this is the best info I can provide to let you use for our tablets for making a good purchasing decision.
*
*
Thanks,
Hai Trat
JR. Technical Product Manager
Inspiring Innovation.Persistent Perfection
Oh god, not another one of these threads.
detta123 said:
Oh god, not another one of these threads.
Click to expand...
Click to collapse
What..did the thread title mislead you?
I don't think he should've posted this. lol. If true, this blows all the doors on Infinity pad. Letter said there is no confirmation on an American shore release. plus it said if it were to release here, it won't be till the end of the year. DANG!
I would think alot who were waiting on Infinity pad should be disappointed reading this. I don't get significant drop offs of download speeds past 15ft. from router..lol.
Seems like he purposely left some info out though. Especially in regards to the announcement coming up. Which would affect some of his statements in there regarding the prime and how it would perform on certain tasks.
I've seen some people with newer models post they don't have the wifi/BT drop off issue. That's with using BT headset to stream audio while using tablet to stream movie or video through wifi. Someone in another thread basically summed up what's happening though. Anytime a manufacturer goes with a single chip that has wifi and Bluetooth on it, its liable to suffer that issue. Manufacturers do this to cut down on costs. When they use a seperate chip for wifi and Bluetooth, it hardly suffers from issue or not at all. Most companies now are using the single chip design. we already know, from FCC report, that the new 300 model has the single chip design and it specifically states that wifi/BT can't operate together, so simultaneous mode not needed. Other phones and tablets suffer from same issue. Its dependent on whether the wifi/BT is on the shame chip or sharing the same antennae.
micaman said:
What..did the thread title mislead you?
Click to expand...
Click to collapse
Nothing misleading.
I think alot of people like myself are just making the best of what we have. Asus will not rectify the situation and most of us are outside of return policy, so we just try to live with the problems. Once this tablet breaks (wont be long, im sure.....) then I will either cash in my warranty or sell my replacement online, take my losses and move on.
Its kind of like if you have a bad disease and are trying to move on with your life but someone keeps saying "aww man, really sucks you have XXXX disease huh?"
Thats my 2 cents atleast, but I do share your concerns.
Sent from my Transformer Prime TF201 using Tapatalk
Yay, another exciting thread like this! Thanks for posting! OMG!
teh_lorax said:
Yay, another exciting thread like this! Thanks for posting! OMG!
Click to expand...
Click to collapse
OMG! thanks for replying!
benefit14snake said:
Nothing misleading.
I think alot of people like myself are just making the best of what we have. Asus will not rectify the situation and most of us are outside of return policy, so we just try to live with the problems. Once this tablet breaks (wont be long, im sure.....) then I will either cash in my warranty or sell my replacement online, take my losses and move on.
Its kind of like if you have a bad disease and are trying to move on with your life but someone keeps saying "aww man, really sucks you have XXXX disease huh?"
Thats my 2 cents atleast, but I do share your concerns.
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
S
So what you are saying is that the OP should have been sympathetic to your feelings?
teh_lorax said:
Yay, another exciting thread like this! Thanks for posting! OMG!
Click to expand...
Click to collapse
Funny, I was thinking the same of your response. OMG!
thank you for posting this. its disappointing to see the response. i think asus has little concern for end users.
yes, I'd like to thank Joplin for this as well. I think he did most of us a service, as I did not recceive an official response from Asus yet (Thanks SmartAssPhone for the idea). It confirms what most of us surmise, either you get a great router and repeater or else you are SOL. BT and Wifi are crap as well. Oh well. Glad I picked up the Squaretrade warranty. All I can hope now is that the dock works with the 700 and it works up to par. If not, I'll move on to something different. One of these days one of these companies is going to do us right - with working components, great screen, great brightness, great wifi and bt, and great support. Until then, bah.
micaman said:
S
So what you are saying is that the OP should have been sympathetic to your feelings?
Funny, I was thinking the same of your response. OMG!
Click to expand...
Click to collapse
No, what I am saying is people should just move on enjoy it while they can and speak with their pockets. Emails (rarely) work on a corporation like this. I could care less and I really shouldn't talk for other people but I am done with Asus. Period.
I will play with my toy until it breaks and then buy a different manufacture.
What's probably going through his head is: well, its just one customer there is 6 billion more. Idk.
Sent from my Droid Razr using Tapatalk
benefit14snake said:
No, what I am saying is people should just move on enjoy it while they can and speak with their pockets. Emails (rarely) work on a corporation like this. I could care less and I really shouldn't talk for other people but I am done with Asus. Period.
I will play with my toy until it breaks and then buy a different manufacture.
What's probably going through his head is: well, its just one customer there is 6 billion more. Idk.
Sent from my Droid Razr using Tapatalk
Click to expand...
Click to collapse
I get it, you're frustrated (I have some issues with the tablet myself) but no need to attack OP. Had the email response from Asus been positive like "free upgrade to TF700" members would be lined up to thank his ass. So is your issue with the OP for sending and posting the email or with the response from ASUS?
Think about it.
I'll throw in my two cents, but its just my opinion. I have owned devices from a handful of different Android manufactures: Motorola, Samsung, Asus, etc and with each device there was ALWAYS problems and each manufacturer got scolded just as Asus is now. I learned a while ago that it really IS NOT THAT BAD, and what happens here is a PSYCHOLOGICAL ISSUE. Sounds a bit far fetched, I know, but trust me (the guy with less than 10 posts), unless your device is completely fubared you are just making it out to be worse than it really is.
What happens is, you get a new shiney toy that is extremely over priced. You feel guilt for spending so much money, but you justify it to yourself. You get on the forums to read up about your newly aquired device, only to see all types of complains from other users. You get to thinking, maybe I made a mistake, maybe spending this much money on this device was a mistake. You franticly look through your device to see if you have the same problem. If you find that your device shares a similar problem, then you are eager to justify to yourself that you did in fact make a mistake. ZOMG Wifi is only getting 30mbs down, while your ISP doesn't even provide 15mbs down.
But look, there are some really messed up devices out there and sometimes these types of posts are warranted. But, just remember, nothing is perfect, and regardless of what you might think the Prime is an amazing device.
robproctor said:
I'll throw in my two cents, but its just my opinion. I have owned devices from a handful of different Android manufactures: Motorola, Samsung, Asus, etc and with each device there was ALWAYS problems and each manufacturer got scolded just as Asus is now. I learned a while ago that it really IS NOT THAT BAD, and what happens here is a PSYCHOLOGICAL ISSUE. Sounds a bit far fetched, I know, but trust me (the guy with less than 10 posts), unless your device is completely fubared you are just making it out to be worse than it really is.
What happens is, you get a new shiney toy that is extremely over priced. You feel guilt for spending so much money, but you justify it to yourself. You get on the forums to read up about your newly aquired device, only to see all types of complains from other users. You get to thinking, maybe I made a mistake, maybe spending this much money on this device was a mistake. You franticly look through your device to see if you have the same problem. If you find that your device shares a similar problem, then you are eager to justify to yourself that you did in fact make a mistake. ZOMG Wifi is only getting 30mbs down, while your ISP doesn't even provide 15mbs down.
But look, there are some really messed up devices out there and sometimes these types of posts are warranted. But, just remember, nothing is perfect, and regardless of what you might think the Prime is an amazing device.
Click to expand...
Click to collapse
there it is in a nutshell. very well stated. thanks for this post(I ran out for the day till it resets).
nobody gives two ****s about your whiny emails. take your device back if you don't like it
knives of ice said:
nobody gives two ****s about your whiny emails. take your device back if you don't like it
Click to expand...
Click to collapse
nobody gives two ****s about your whiny replys. don't read the thread if you don't like it.
See how it works?
robproctor said:
I'll throw in my two cents, but its just my opinion. I have owned devices from a handful of different Android manufactures: Motorola, Samsung, Asus, etc and with each device there was ALWAYS problems and each manufacturer got scolded just as Asus is now. I learned a while ago that it really IS NOT THAT BAD, and what happens here is a PSYCHOLOGICAL ISSUE. Sounds a bit far fetched, I know, but trust me (the guy with less than 10 posts), unless your device is completely fubared you are just making it out to be worse than it really is.
What happens is, you get a new shiney toy that is extremely over priced. You feel guilt for spending so much money, but you justify it to yourself. You get on the forums to read up about your newly aquired device, only to see all types of complains from other users. You get to thinking, maybe I made a mistake, maybe spending this much money on this device was a mistake. You franticly look through your device to see if you have the same problem. If you find that your device shares a similar problem, then you are eager to justify to yourself that you did in fact make a mistake. ZOMG Wifi is only getting 30mbs down, while your ISP doesn't even provide 15mbs down.
But look, there are some really messed up devices out there and sometimes these types of posts are warranted. But, just remember, nothing is perfect, and regardless of what you might think the Prime is an amazing device.
Click to expand...
Click to collapse
From getting into quite a few debates on this subject about several devices, I have come to the conclusion (opinion) that there are two types of people involved in these debates.
1) Your average working guy. he either saves up quite a bit of money or is buying a tool (not a toy) that he plans to make good use of.
and
2) People with a large amount of disposable income who buy something like the Prime as a toy or a status symbol.
In the first case we have someone who expects to receive the value they paid for, either because it cost them a relatively large amount, or because they bought a tool to serve a purpose or purposes.
When it doesn't work these people feel they have not gotten good value for their money or are unhappy that the tool they purchased does not do what it was advertised to do. In either case they feel defrauded. In most cases they want the tool and would like to see the manufacturer actually FIX the problem so the product works as advertised.
In the second case you have, IMO, people with more dollars than sense who bought a toy or a status symbol and they don't really care if it performs to the advertised spec or not as long as they can play with it a bit (till the next new shiney comes out, pretty much like children) or so they can hold it up to their friends for the "cool factor" (actual functionality not required).
Personally, I hold the second case as at least partially responsible for the problem. If more customers (I am NOT some brainless consumer, thankyouverymuch!) stood up and *****ed at the manufacturer until the manufacturer made things right, the manufacturer would be less likely to release shoddy merchandise in the future. And if retailers had to (by law) eat the cost of returns they'd be less likely to carry merchandise from manufacturers with shoddy reputations.
So you can either be a sheeple (i.e. consumer) and continue to get fleeced by slipshod design/manufacturing/testing processes from shoddy companies, or you can stand up and let 'em know this behavior is unacceptable.
And as for you whiney Prime (or insert device here for other XDA forums) fanbois/fangurls, the thread title is pretty clear. If this type of thread triggers your angst or vapours or whatever your issue is, stay out.
cool story bro...
now be gone from the prime forums.. enough bad wifi threads here. go wine on apple forums.
Sent from my Inspire 4G using XDA
micaman said:
I get it, you're frustrated (I have some issues with the tablet myself) but no need to attack OP. Had the email response from Asus been positive like "free upgrade to TF700" members would be lined up to thank his ass. So is your issue with the OP for sending and posting the email or with the response from ASUS?
Think about it.
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Click to collapse
Attacking the OP? I didn't think I attacked anyone. Just expressing my views just like anyone else on this forum. If I did "attack" someone, I am truly sorry.
Sent from my Transformer Prime TF201 using Tapatalk

My letter to ASUS for their excellent work and support on TF201

I already sent the letter to ASUS support. I hope to hear something back.
Dear Asus,
I have owned many consumer electronic devices and I must say, the TF201 is hands down the WORST piece of gadget I have ever owned. Nothing about it works and the worst part is, you are reluctant to help us to make it work.
For 10 months, we, the users, have been beta testing the TF201 so that you can develop better, improved products like the 700. We paid over 500 dollars to test products for you and receive no support. We have been through numerous ANR on simple tasks such as web browsing or playing a 2D game. Seriously? Is this what we paid 500 dollars for? Not only that, every subsequent firmware update did nothing to improve the product. Yet asus hasn't done much to help the situation. You provide the users with a half baked bootloader unlock tool that doesn't work for 50% of the users (check XDA). When asked to fix the bootloader unlock tool, ASUS says they dont support unlocking the device and can't do anything about it. Asus requested users to RMA their device to fix the bootloaded issue yet when the users get it back, there had been no change. No issues were addressed. Now we are stuck with a garbage firmware from ASUS that can’t even do the simplest things right and users can't even put a custom ROM to help make our experience better.
Two days ago, you released an OTA for jellybean which failed to update for about half the existing owners. Now when we check for the update, the tablet can't find it anymore and we are stuck with the same crappy 4.0.3 firmware. The devs are going above and beyond to modify the update file so it can work for everyone (check XDA) since asus is too lazy to upload the firmware on their support/download page. I got a question for you ASUS, can you do ANYTHING right? How much do you have to suck to screw up an OTA? I have used many android products from many vendors and NONE of them had nearly as many issues as the TF201. In the dev community it is called the bastard child. Many owners simply sold it at a loss or were successful at trading it at bestbuy for something else since Asus would not support them. You have the courage to charge customer $500+ for such a garbage device yet you provide this level of support? I understand problems happen and users are willing to cope with issues. But the least you could do is support your product by providing us with a functioning bootloader unlocker so the users that are having problems with the garbage firmware can at least use a custom firmware to make it useable again. We paid for this device and we expect some level of functionality such as browsing the web for the money we paid. At the very least, you can upload the new firmware on the support page so users who are having issues downloading the firmware (because some engineers can’t even make a functioning OTA) can at least manually upgrade to 4.1.
Overall, I must say, this tablet has done nothing more than frustrating me. Every time I go to use it, something goes wrong. I hope someone reads this email and feels guilty for charging upwards of $500 to deliver such subpar device to its consumers. At the very least, check out the XDA forum for TF201 and see how much time is being spent by users to simply get a straightforward OTA. Finally, if asus can’t deliver remotely what they promised, they should leave the tablet game for companies that know how to build a decent firmware or OTA.
Sincerely,
A disappointed customer
Given their track record, they will probably ignore it. I dont expect to hear anything back.
I have the same feelings as you, but post this on their facebook page or something if you want it to make some kind of impact. Here on XDA there are what, like 2 Asus marketing employees who occasionally come by?
Your opinion
I respect your right to have an opinion. I actually only come to this developers website to read productive opinions. Your opinion has no purpose here other than to fan the flames of your ire. It's useless for productive people and the moderators should delete your thread.
Yuhfhrh said:
I have the same feelings as you, but post this on their facebook page or something if you want it to make some kind of impact. Here on XDA there are what, like 2 Asus marketing employees who occasionally come by?
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Click to collapse
I already posted on their FB page. But they deleted it. So I emailed them directly. I am looking for Jony shi's email address so I can email him personally. I am pretty sure he has no clue how bad the team F'ed it up
I thought most people who had issues with the OTA had rooted their tablet and messed with it somehow. To me it seems like asus has made sure the update works for everyone who hasn't done anything to their prime and that it doesn't brick anyones tablet, and it seems many people are able to get their tablet back into a state such that they can install the update. I really don't think we could expect them to do much more.
Also I don't get why the download problems where so terrible, it's still only been two days since the first release and I think most people are able to get the update pretty quickly now.
And also note that not only did they get us jellybean quicker than most other devices, but they also fixed one of the biggest issues with the prime (ANR). The only thing I really am disappointed over is the lack of status updates leading up to the release.
whycali said:
I respect your right to have an opinion. I actually only come to this developers website to read productive opinions. Your opinion has no purpose here other than to fan the flames of your ire. It's useless for productive people and the moderators should delete your thread.
Click to expand...
Click to collapse
This kind of attitude of being quiet and trying to figure things out by ourselves is why ASUS can get away with it. No one brings it up. TF201 is probably the worst tablet out their for android in its price range and it has been 10 months and there have been no improvements. I am not whining, I am just stating something that is unfair. No matter how much the devs try, they can't unlock the prime unless ASUS does something. And most of us dont have hours to fiddle with something like OTA that should just work. So we SHOULD bring up the issue. I think more people should contact ASUS directly until something is done because clearly we can't solve the problem.
We deserve something better than a paperweight for $500.
eiriklf said:
I thought most people who had issues with the OTA had rooted their tablet and messed with it somehow. To me it seems like asus has made sure the update works for everyone who hasn't done anything to their prime and that it doesn't brick anyones tablet, and it seems many people are able to get their tablet back into a state such that they can install the update. I really don't think we could expect them to do much more.
Also I don't get why the download problems where so terrible, it's still only been two days since the first release and I think most people are able to get the update pretty quickly now.
And also note that not only did they get us jellybean quicker than most other devices, but they also fixed one of the biggest issues with the prime (ANR). The only thing I really am disappointed over is the lack of status updates leading up to the release.
Click to expand...
Click to collapse
I am stock unrooted. My download failed and my tablet can't find it anymore. And ASSUS is too busy watching porn and dont have the time to upload the firmware to their website.
applesuckz said:
This kind of attitude of being quiet and trying to figure things out by ourselves is why ASUS can get away with it. No one brings it up. TF201 is probably the worst tablet out their for android in its price range and it has been 10 months and there have been no improvements. I am not whining, I am just stating something that is unfair. No matter how much the devs try, they can't unlock the prime unless ASUS does something. And most of us dont have hours to fiddle with something like OTA that should just work. So we SHOULD bring up the issue. I think more people should contact ASUS directly until something is done because clearly we can't solve the problem.
We deserve something better than a paperweight for $500.
Click to expand...
Click to collapse
Although I agree with the sentiment (I too have a prime) i'm seriously fed up of coming on this forum and seeing people complain.
there are enough complaint threads already.
I am fortunate enough to have been able to unlock my device, but that in itself contains massive risks (I almost bricked mine a couple of weeks ago)
when trying to look for a solution to my partial brick, all I could find were complaint threads. even semi useful threads were full of complaints. this made the task very frustrating.
By all means complain to Asus... but PLEASE enough with these threads and all of the thread jacking that is going on.. I want rid of my prime not because of performance, but because I can't read any thread in any section of the Prime forum without having to hear the same people complaining again and again.
I'm sorry if this seems confrontational, but I have seriously had enough of it!!
P.S. OP, please change the subject of this post to something more relevant like "My complaint letter to Asus ( Yet another complaint thread)"
applesuckz said:
This kind of attitude of being quiet and trying to figure things out by ourselves is why ASUS can get away with it. No one brings it up. TF201 is probably the worst tablet out their for android in its price range and it has been 10 months and there have been no improvements. I am not whining, I am just stating something that is unfair. No matter how much the devs try, they can't unlock the prime unless ASUS does something. And most of us dont have hours to fiddle with something like OTA that should just work. So we SHOULD bring up the issue. I think more people should contact ASUS directly until something is done because clearly we can't solve the problem.
We deserve something better than a paperweight for $500.
Click to expand...
Click to collapse
My point is that this post here is not that thing you claim to want. Nobody here works for asus and nobody here is looking for the opinion of the unhappy user. Its been done to death and is not an original thought.
People dont come to this site (or shouldnt) hoping the manufacturer is here to fix the problems they have.
I honestly don't know what you're trying to achieve here. First of all, this is what, the 14th thousand complaint thread OF THE DAY? We get it, you hate your device. Now be a big boy and sell the damn thing if you're so fed up with it. Second of all, if you want Asus to take your letter seriously, or read it without groaning like I did, don't use phrases like "how much do you have to suck" or "crappy, garbage firmware". If you expect Asus to respond professionally, I'd start by not sounding like a 12 year old boy that had his toy broken.
Jellybean's been out 2 days. TWO WHOPPING DAYS. If you can't access the update now I'd suggest you wait a week or two, because evidently you're not the only Prime user in the world. There are plenty of people who are also attempting to update their device, and mind I point out that many have gotten the new firmware and are quite happy with the result. There's no need to throw a fit simply because you weren't among the firsts in line.
Finally, don't complain about not being able to put custom ROMs on your device. That's not Asus' problem. We all know that unlocking the bootloader and flashing custom ROMs void the warranty. No one forced you to do it, and if you did it and borked your device, Asus has no obligation to fix it for you. I fully understand the risks of tampering with the firmware, and if tomorrow I flashed something new and bricked my Prime, I wouldn't go running to Asus and demand an answer.
I have my fair share of problems with the Prime, trust me. But this forum has brought whining to a whole new level.
sorry fellas i have to agree with op. and im not hatin on asus. i have a nexus seven and two high end asus laptops (though the keyboards are absolute ****) which i love. the prime is the biggest piece of **** ever sold to the american public. i mean really? you bottleneck the device by having horribly slow storage? and a device that is only wifi with **** wifi?
i took mine back to best buy today and recieved a 538 dollar credit. so it was made right by best buy. praise baby jesus that POS is gone and i didnt take a loss.
I wish i could get my money back for this POS from gamestop or asus. I shouldnt have to sell it for a loss because of asuses broken promises and lack of competence.
whycali said:
My point is that this post here is not that thing you claim to want. Nobody here works for asus and nobody here is looking for the opinion of the unhappy user. Its been done to death and is not an original thought.
People dont come to this site (or shouldnt) hoping the manufacturer is here to fix the problems they have.
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Click to collapse
I don't get it. While I do understand that Prime XDA forum is nothing but complaints (I wonder why...), you also have an option to not read any of them. But you continue to reply to majority of them... mock the individual... and say "blah blah blah"... just as useless as many other complaint threads as you put it.
And really?? Gary Key doesn't work for Asus? Asus_Tien doesn't work for Asus??
Same for my.deleate mesage and user....
Inviato dal mio GT-N7000 con Tapatalk 2
I actually do agree with whycali... we have too many thread complaining about the device... what is the point? does the number of threads make a difference to Asus?... if you have problems with the device, that's really bad luck, but use an existing thread instead of creating a new one... I rarely read these thread of complaints, but it's becoming really hard to find useful threads...
craigacgomez said:
I actually do agree with whycali... we have too many thread complaining about the device... what is the point? does the number of threads make a difference to Asus?... if you have problems with the device, that's really bad luck, but use an existing thread instead of creating a new one... I rarely read these thread of complaints, but it's becoming really hard to find useful threads...
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I agree... I almost didn't buy my prime because of all the negative things that have been said here. Thankfully I decided to make up my own mind and im glad i did. Best thing i have bought myself in awhile.
Thankfully im reporting non of the issue's that everyone else has been. maybe im Lucky or people are just blowing things out of proportion. Ive been using ASUS products for years and Ive never had problems with any of their products.... can't believe that their build quality has went down that much since the last computer i built which is still running fine today.
TANIS8585 said:
I agree... I almost didn't buy my prime because of all the negative things that have been said here. Thankfully I decided to make up my own mind and im glad i did. Best thing i have bought myself in awhile.
Thankfully im reporting non of the issue's that everyone else has been. maybe im Lucky or people are just blowing things out of proportion. Ive been using ASUS products for years and Ive never had problems with any of their products.... can't believe that their build quality has went down that much since the last computer i built which is still running fine today.
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Yes, I love this device... I've had no problems with anything so far... and it's the best device I've purchased...
I don't think their build quality has really gone down... cuz like you I've been using Asus products for a while...maybe it's just one of those devices.... something that every company faces...
craigacgomez said:
Yes, I love this device... I've had no problems with anything so far... and it's the best device I've purchased...
I don't think their build quality has really gone down... cuz like you I've been using Asus products for a while...maybe it's just one of those devices.... something that every company faces...
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Well as long as mine works perfectly it doesn't matter what anybody says.... just sad that i come on here to discuss what people are doing with their tabs and what cool things are being done and all i see is negativity.
out of every forum here on xda ive looked at this one for the prime seems to be the worst.
I get that the prime is not perfect and has its flaws, but what i really don't get is why people are upset about OTA problem^^
OTA's are supposed to work for stock devices, if you do stuff like rooting and modding you should be aware that OTAs might not work anymore. Yes even rooting and installing busybox will modify your system and may cause OTA problems.
I personally have no problems with my prime. Happy user since last January. And now it has jellay bean! <3 loving it so far
rosebud said:
Although I agree with the sentiment (I too have a prime) i'm seriously fed up of coming on this forum and seeing people complain.
there are enough complaint threads already.
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I'm personally fed up with people being fed up at seeing so many complaint threads. Be mad at Asus for selling us a crappy product and not supporting it. This product deserves to have an XDA thread chock full of complaint threads to remind people who see them what a garbage company Asus is.

The prime is dead

Just one year after, the Prime development is dead. Two roms have been updated a month ago and much appreciated work on them. But that's about it. What was once the tablet of the future, Asus made it a flop, A $500 flop at that. How poor, I'll never buy another Asus tablet or PC again. I had mine since day one and have no problems with. I wish everyone could say that.
Thank you for your contribution. We definitely needed another one of these threads.
Long live the Prime!
Yes, as said before, this is the problem with people who jump on these forums and fill it with non-sense, gripe and make an atmosphere of uncertainty and unthankfulness.. Yes, thanks for the positive outlook indeed.
Sent from my Transformer Prime TF201 using xda app-developers app
This is not true. lilstevie and tux_mind are VERY close to perfecting an Ubuntu dual boot. Think about it, Volume Up to boot Android; Volume Down to boot Ubuntu. That would be the coolest thing in the history of things. This is what I have been waiting for since 2008. Sooo... STFU.
Prime is dead
Mine truly is----at ASUS RMA facility for the third time since purchase
first 2 times wif-bluetooth issue in shop for 1.5 months
this time green camera
Truly a 500$ 650 if you count the dock peice of c***
There are very few primes around in my country so i don't care if its dead, i have a special device and its working perfectly.
But i think my next tablet (i hope the prime works for a long time) will be one with a digitizer for pens. Like the galaxy note 10.1. In my situation i prefer that over a keyboard.
Long live the prime.
I've had mine since day one. Never had reason to complain about it at all. Two friends have bought them after seeing mine. Still use it every day. I wish I had two.
Sent from my Transformer Prime TF201 using Tapatalk HD
I really like mine it replaced my laptop ... i also like the build quality. Samsung plastics are not my kind of thing. Drawbacks are wifi performance and the system to connect tablet and keyboard could use some rethinking.
wifi performance
Thom4s said:
I really like mine it replaced my laptop ... i also like the build quality. Samsung plastics are not my kind of thing. Drawbacks are wifi performance and the system to connect tablet and keyboard could use some rethinking.
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I too had WIFI problems but since I purchased a MyFi (3G 4G) from Verizon I get 4 Bars where ever I go in my area.
andrewjt19 said:
Yes, as said before, this is the problem with people who jump on these forums and fill it with non-sense, gripe and make an atmosphere of uncertainty and unthankfulness.. Yes, thanks for the positive outlook indeed.
Sent from my Transformer Prime TF201 using xda app-developers app
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This person is entitled to their oppinion, and has valid points, just because you do not agree doesnt give you the right to be critical or condescending.
Sent from my Transformer Prime TF201 using XDA Premium HD app
I think that the Development is very slow mostly because around a 50% of users have their Bootloader locked, so lots of people couldn't use other roms, kernels or mods (and of course if a user wants to start a develop and has it's Prime locked, simply he can't).
I bought the tf201 a month ago because I didn't know anything about Bootloader, I thought that I could flash a kernel for OC or something similar. I try to unlock and I couldn't, and now I'm happy with it, because my tf201 died a week ago. When it returns from the RMA, I'll try to sell it. That's all, and this is the last ASUS tablet I'll buy.
louvass said:
Just one year after, the Prime development is dead. Two roms have been updated a month ago and much appreciated work on them. But that's about it. What was once the tablet of the future, Asus made it a flop, A $500 flop at that. How poor, I'll never buy another Asus tablet or PC again. I had mine since day one and have no problems with. I wish everyone could say that.
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I find it interesting as to how much people are influenced by the opinions and experiences of others. In one breath you say you'll never buy another Asus tablet again and in the next you say you've had your Prime for over a year and have had no problems with it.
jordache16 said:
I find it interesting as to how much people are influenced by the opinions and experiences of others. In one breath you say you'll never buy another Asus tablet again and in the next you say you've had your Prime for over a year and have had no problems with it.
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Let me help you out a little, jordache. I'm quite happy with my Prime. I've not had problems with it. I have several Wireless APs at my home, so it's saturated with signal. As a result, I've not had problems with the wifi. I've chosen not to Root or Unlock my Prime, so I've not had the headaches there that others have had. As the features go (HDMI, Micro-SD, SD, USB, additional battery in keyboard dock), the Prime is top notch. I'd still take it over an iPad any day of the week.
Having said all of that, Asus's post-sale hardware support is terrible. So terrible that I probably won't buy another Asus product. I managed to lose a couple of rubber feet on the dock. When I inquired about getting some replacement feet, Asus wanted me to do an RMA on the dock. I'm not impressed.
randalltroy said:
This person is entitled to their oppinion, and has valid points, just because you do not agree doesnt give you the right to be critical or condescending.
Sent from my Transformer Prime TF201 using XDA Premium HD app
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The original post in this thread is the equivalent to someone standing up in the middle of a conference on economics and yelling "I LIKE BANANAS".
Sure, they have every right to like bananas, but it isn't helpful, it's attention-seeking and is essentially pointless.
Go eat bananas if you like them. No one cares.
jordache16 said:
I find it interesting as to how much people are influenced by the opinions and experiences of others. In one breath you say you'll never buy another Asus tablet again and in the next you say you've had your Prime for over a year and have had no problems with it.
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That is correct because my bluetooth sucks, my wireless sucks and should be much better than it is. No other issues besides that. I was just stating a fact that there is not much development for the tablet anymore. That's all I was saying, take it the way you wish but we are all allowed opinions here. thank you
The truth of the matter IMO is that people have come to expect too much. It's the "where's my update" syndrome where people want something new ever other week. Things evolve so fast that yes, a one year old device is practically ancient history. And Asus supported this device for much longer and through many more updates than most other manufacturers do. Take my Motorola Droid 3....please! Seriously my Droid 3 was abandoned by Motorola almost as soon as it was released. My original Droid Came with Android 2.0 then it got 2.1 and 2.2 from Motorola and then 2.3.7 via Cyanogen Mod 7.2 but once on 2.x, always on 2.x. On the other hand on the Prime we went from 3.x to 4.0 to 4.1 and will probably see 4.2 which is really not bad at all. It should also be capable of running future versions of custom ROMs....if the developers keep working on it. But really we have to expect that they will eventually move on too. But these days a year is almost an eternity for a mobile device.
rorytmeadows said:
The original post in this thread is the equivalent to someone standing up in the middle of a conference on economics and yelling "I LIKE BANANAS".
Sure, they have every right to like bananas, but it isn't helpful, it's attention-seeking and is essentially pointless.
Go eat bananas if you like them. No one cares.
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Yes and another no brain response. I was just stating a fact.. don't like tough sh*t. I love my Prime, if I didn't I would have sold it long ago for something better. I was just stating that development has slowed down to a halt.. nothing to do with bananas !. Gezzzz
louvass said:
Yes and another no brain response. I was just stating a fact.. don't like tough sh*t. I love my Prime, if I didn't I would have sold it long ago for something better. I was just stating that development has slowed down to a halt.. nothing to do with bananas !. Gezzzz
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I don't see it so much as slowing down, more like we have got to the limits of what we can achieve with what we have.
When 4.2 arrives I'm sure you will see some more dev work going on and also there is cyanogenmod which updates nightly if you really want to update regularly.
There is only so much you can do based on the stock rom.
louvass said:
Yes and another no brain response. I was just stating a fact.. don't like tough sh*t. I love my Prime, if I didn't I would have sold it long ago for something better. I was just stating that development has slowed down to a halt.. nothing to do with bananas !. Gezzzz
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So lets get this straight, you "love" your Prime but you will not be buying another Asus product again. Can you please explain?

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