Of course, I have no insurance. I have half my devices insured, but since I dropped my iPhone 4 on concrete so many times and went on two years with no claims, I decided to take a risk this time. Bad decision.
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Oh Samsung. Haven't you bonded the display panel to the glass? I'd rather have to replace the glass (simple affair sometimes) than the display itself (I'm expecting around $250, when it's available).
You can see the damage under the glass, on the top right corner (where I think the phone fell first). The glass is intact. Phone doens't have A SINGLE SCRATCH. Nothing, nada. The case is just barely scratched, and although it's precisely where the elago has an opening, the metal band behind it is mint.
However after a brief greening tint when I could see it's still responding to touch, I went to settings blindly, etc. It answers call, lock and unlock fine. Just the display under the glass is chattered, you can clearly see if you look at the right spot/angle (about 1/2 in long).
It fell from, what 3ft?. It's my laundry room. I was coming from the garage with groceries, dropped the phone over the counter, I turn around and it fell. Using the thin elago case (the same type used on my iPhone4).
Oh man. Waiting on a display to show on ebay and I'll do the replacement myself. Nothing for the i717 yet. Suggestions welcome (other than use an otterbox case (are you f*ing kidding me?) or buy insurance next time (I know that and I take full responsibility for it), re: repair shop, dealers, etc.
I mean are there any other options? Should I take to the AT&T store/Samsung and claim it should have survived such a fall? Looks like a lot of Samsung devices are prone to break behind the gorilla glass, so maybe they know about it and they don't care.
Correct me if im wrong but you do have 30 days to add insurance. Now morally may not be right but i think its still possible to call up and add it since phone just came out.
Sent from my SAMSUNG-SGH-I717 using XDA App
I know, thanks, but I can't do that. It's tempting, but it's not for me. I have to own up to my stupidity . I hope I can warn those who came from other phones...internally, it's fragile.
tx for the headsup Rip! sorry as well. makes me think harder on Ensquared insurance.
I got the Best Buy insurance on my Note, now I'm glad I did. I broke my Galaxy Nexus screen last week and I have no insurance on it, so I feel your pain!
same thing happened with my samsung captivate a couple of years ago but it died instantly ... no insurance.. i called ATT and begged for help..they did $125. for a new cappy at the time... i just told them i dropped it ..can you help...
You might have some luck getting it repaired at a local AT&T Device Support Center...couldn't hurt to give them a call.
http://www.att.com/esupport/article.jsp?sid=KB91429&cv=820#fbid=UH8WAkSshwW
Ensquared was offering the $58 for 1 year with a 30 day waiting period for claims. I got it. I never waste money on insurance, but they cover theft and loss. I would do that if I were you and just wait it out. They're insurance. That's what we pay them for. I wouldn't say immoral, Just business that they offer.
randaddy said:
You might have some luck getting it repaired at a local AT&T Device Support Center...couldn't hurt to give them a call.
http://www.att.com/esupport/article.jsp?sid=KB91429&cv=820#fbid=UH8WAkSshwW
Click to expand...
Click to collapse
Thanks sent. I called them, got the local office, he said what they do is to replace one phone for another under warranty. In my case, he called "pressure crack on the display", is not covered.
sashusmom said:
Ensquared was offering the $58 for 1 year with a 30 day waiting period for claims. I got it. I never waste money on insurance, but they cover theft and loss. I would do that if I were you and just wait it out. They're insurance. That's what we pay them for. I wouldn't say immoral, Just business that they offer.
Click to expand...
Click to collapse
How much is the deductible?
sashusmom said:
Ensquared was offering the $58 for 1 year with a 30 day waiting period for claims. I got it. I never waste money on insurance, but they cover theft and loss. I would do that if I were you and just wait it out. They're insurance. That's what we pay them for. I wouldn't say immoral, Just business that they offer.
Click to expand...
Click to collapse
I've just got the att insurance, which claims a 24hr replacement for loss. Not sure how they deal with fixable damages though. I'd better look into it
sashusmom said:
Ensquared was offering the $58 for 1 year with a 30 day waiting period for claims. I got it. I never waste money on insurance, but they cover theft and loss. I would do that if I were you and just wait it out. They're insurance. That's what we pay them for. I wouldn't say immoral, Just business that they offer.
Click to expand...
Click to collapse
I have had them in the past, never used though.
However, I know they can ask for your wireless bill. If you don't use your phone, THAT phone, for 30 days, it will show. Then they might decline coverage, and you're going to have a lot of free time to fight it. Totally possible, but not for me.
Plus, it's 58 plus deductible, I think it's $75? So I'd be looking at $125+30 days (plus uncertainty), versus $250 for the replacement and the satisfaction of doing the right thing yourself?
The only bad thing on my plan is that the display is not available anywhere I looked. It'll take a month to get my hands in one, I fear (esp. if shipped from Korea).
The same thing happened to my friends Razr Maxx...glass is fine but screen underneath broke...i hate getting insurance but it looks like i might have to sign up for ensquared.
If you are a long-time customer they may still help. I've never had insurance. Had a phone about 7 years ago that just suddenly stopped working in the middle of a call. Called them up to see what they could do, they replaced it for $50. Exactly a year later in almost the same place my wife's phone stopped working (dropped in water very briefly, didn't trigger the water exposure strip). Called them up again, replaced her phone for $50. I think they forced me to re-up for 2 years each time. I vaguely remember thinking the 2nd time that it wasn't really a 2-year extension since we already had an additional year because of my phone replacement.
Can't hurt to call and ask. I've had the same account since 1994 so I'm sure that helped.
---------- Post added at 04:48 PM ---------- Previous post was at 04:43 PM ----------
RipplingHurst said:
However, I know they can ask for your wireless bill. If you don't use your phone, THAT phone, for 30 days, it will show. Then they might decline coverage...
Click to expand...
Click to collapse
So you move your sim to an old phone and use that for a month. I've already tried my new sim in my old phone since my old phones ARE my insurance plan (to get me through until I can get a subsidized phone again) and it works fine. So they could never prove you didn't use your damaged phone by looking at your bill.
I don't think so, just two years in my case, and currently I have my tablets insured by squaretrade (via ebay). But thanks, it pays to be a loyal customer sometimes.
There's doing the right thing, and then there's doing the right thing cause it's the right thing to do.
Big business does not always do the right thing. And we, the consumer, suffer the consequences and price hikes.
Since you can still do the ATT insurance, go for that. They made 4 billion in profits this year. Just one way for the consumer to fight back. Just my opinion. Good luck in your quest for a fix.
diomed said:
I got the Best Buy insurance on my Note, now I'm glad I did. I broke my Galaxy Nexus screen last week and I have no insurance on it, so I feel your pain!
Click to expand...
Click to collapse
I did the same! I'll never buy another phone directly from AT&T again!
Sorry to see that. I was just thinking this morning I should cancel my Black Tie protection and get my $170 back. Now I'm thinking I won't be doing that.
u921333 said:
Correct me if im wrong but you do have 30 days to add insurance. Now morally may not be right but i think its still possible to call up and add it since phone just came out.
Sent from my SAMSUNG-SGH-I717 using XDA App
Click to expand...
Click to collapse
You are correct but they inspect the device prior to adding...at least that's what they've done to me.
Sent from my SAMSUNG-SGH-I897 using Tapatalk
Check with your home/renters insurance agent you may be covered under that policy and realize it.
Check with the credit card you used to purchase it, they may have it under that.
Related
I just recently received a replacement G1 from T-mobile. I opened it up and woo-hoo! It came with rc29 on it. Two hours later, I dropped it on the floor and cracked the screen It can now only receive phone calls. I won't go into how unbelievably pissed off I am!
I will, however, sell the phone to someone who knows how to and/or has the resources available to fix the screen. The phone is brand new. Just needs a replacement screen. If anyone would be interested in buying my G1, or alternatively knows where I can get a replacement screen, then please let me know.
Call up Tmo and tell them is this someones idea of a sick joke? Tell them it came broken and see if they will replace it?
I think ebay might have g1 parts. Also there is a professional service manual for the G1 that tells you how to take apart a G1 the correct way.
EDIT:
http://forum.xda-developers.com/showthread.php?t=468673 Click on the first link in the OP. Open the PDF file and goto page 18. From there it will tell you how to take apart your G1.
I did a quick search for the LCD product number 60h00152-00M and only one website came up for a screen but cost $230. Ebay had something but was from Hong Kong for $75. Its all up to you really. Good luck anyways.
Sistum Id said:
Call up Tmo and tell them is this someones idea of a sick joke? Tell them it came broken and see if they will replace it?
I think ebay might have g1 parts. Also there is a professional service manual for the G1 that tells you how to take apart a G1 the correct way.
Click to expand...
Click to collapse
I called T-mobile. They told me that I signed for the phone, saying that it was in receivable condition.
I have looked all over the web. Nobody has replacement screens...yet. The only thing that I could find was HTC. They will repair the phone for the LOW LOW cost of only $238.00. What a steal. I guess I will just have to wait until HTC releases repair parts for the phone.
should've added the insurance, waited a couple days, then made a claim. now they know its already broke.
How Much???
How much are you willing to sell your phone for, or is there anything you would be willing to trade for it?
scottbob said:
How much are you willing to sell your phone for, or is there anything you would be willing to trade for it?
Click to expand...
Click to collapse
I would consider a trade. What did you have in mind?
I also have a cracked screen G1. I'm in Spain and need to buy a new screen or a faulty G1 with working screen to repair it by myself.
Broken G1
spacemonkey333 said:
I would consider a trade. What did you have in mind?
Click to expand...
Click to collapse
Are you in need of another phone at the moment? if you would like you can email me directly if you would prefer to continue this not in a forum. [email protected]
spacemonkey333 said:
I called T-mobile. They told me that I signed for the phone, saying that it was in receivable condition.
Click to expand...
Click to collapse
Call and ask for a supervisor. NOBODY opens the boxes and plastic bags while the UPS guy stands there. If he's like my UPS guy, by the time I've managed to read who it's from, the truck has vanished.
-Mc
Sistum Id said:
Call up Tmo and tell them is this someones idea of a sick joke? Tell them it came broken and see if they will replace it?
I think ebay might have g1 parts. Also there is a professional service manual for the G1 that tells you how to take apart a G1 the correct way.
EDIT:
http://forum.xda-developers.com/showthread.php?t=468673 Click on the first link in the OP. Open the PDF file and goto page 18. From there it will tell you how to take apart your G1.
I did a quick search for the LCD product number 60h00152-00M and only one website came up for a screen but cost $230. Ebay had something but was from Hong Kong for $75. Its all up to you really. Good luck anyways.
Click to expand...
Click to collapse
Thanks a lot for the info. The store you are mentioning is only shipping to Canada and USA. I live in Sweden however and would like to know what store on Ebay you are referring to.
I searched both pn and sku on ebay and it turns out nothing.
My glass is cracked and the screen works most of the time. Only difference is that I often have to place the thumb flat instead of just simply pointing with my fingertip on it otherwise it won't register.
razor1394 said:
Thanks a lot for the info. The store you are mentioning is only shipping to Canada and USA. I live in Sweden however and would like to know what store on Ebay you are referring to.
I searched both pn and sku on ebay and it turns out nothing.
My glass is cracked and the screen works most of the time. Only difference is that I often have to place the thumb flat instead of just simply pointing with my fingertip on it otherwise it won't register.
Click to expand...
Click to collapse
Sounds like you may just need this part:
http://www.iphonerepairparts.com/proddetail.php?prod=G1FaceplateBlk&review=add
Yes it looks like exactly what I need. However It's still the same store that only ships to US and Canada only. It seems that the store is using three different url:s
https://www.cellulardr.com/
www.cellphone-repair-shop.com
www.iphonerepairparts.com/
I will try and check if they can make an exception and ship to Sweden.
razor1394 said:
Yes it looks like exactly what I need. However It's still the same store that only ships to US and Canada only. It seems that the store is using three different url:s
https://www.cellulardr.com/
www.cellphone-repair-shop.com
www.iphonerepairparts.com/
I will try and check if they can make an exception and ship to Sweden.
Click to expand...
Click to collapse
Do you have anyone here that can ship it to you? I know that would be a major pain, but might be your best option. Also, I would consider contacting them and asking for an exception. They probably don't ship overseas because of all the phony deals out there.
No I don't think so. I have some relatives there but I don't have any contact with them. I mailed cellulardr yesterday but I have still not gotten an answer.
What I have done now is to remove all the glass from the digitizer. I got to know the device a little more. The digitizer is made out of soft plastic and is loose on top of the lcd. The glass is attached strongly to the digitizer. After removing all the glass with a sharp knife I have noticed that the double adhesive is very hard to remove and it gets dirty quickly. I have tried softly with some chemicals but it doesn't help so much and I'm not sure if it can destroy the digitizer. The LCD is totally fine. The digitizer should work as well but as the surface is full of "crap" It's hard to register anything. It registers better on the back of the digitizer where the surface is clear. I have been looking around for plexi and normal glass. I can't find the correct thickness but It's probably because I've been looking in non glass professional stores. I'm going to check at a glass expertise. All I need is some kind of double adhesive and a correct fit of glass/plexiglass. I think plexi would be best. It's strong but it scratches however it can be prevented with a screen protector. When I started the operation I removed the display protector and I noticed that the glass where it was most hardly hit was almost pulverized. I don't think I will be putting on normal glass again.
The glass is 1mm thick on everything except the edges. On the edges It's much thinner as it needs to stay inside the device and not fall out.
edit:
I placed an order for the armor case and crystal slip case as well on Boxwave. I don't know which I'll like the most.
McHale said:
Call and ask for a supervisor. NOBODY opens the boxes and plastic bags while the UPS guy stands there. If he's like my UPS guy, by the time I've managed to read who it's from, the truck has vanished.
-Mc
Click to expand...
Click to collapse
They won't even let you, when I had a phone shipped to me I asked the FedEx guy if I could open it and inspect it first, he told me no. When you sign off, you only agree that the package is in acceptable condition, and it's assumed the phone didn't break inside a perfect package.
Ebay now has the lcd screens for 80 bucks here:
http://cgi.ebay.com/HTC-Android-G1-...temQQimsxZ20090117?IMSfp=TL090117114010r29871
Its not the LCD but the digitizer that I need. Ans shipped to the UK.
If anyone is wondering what would happen if a car drove over your G1 I can tell you
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I should point out that it still works in every way, even the touch screen.
Mr_dev said:
Its not the LCD but the digitizer that I need. Ans shipped to the UK.
If anyone is wondering what would happen if a car drove over your G1 I can tell you
Click to expand...
Click to collapse
Here is a link to the digitizer. It is $170.00. They really stick it to the G1 users!!!
http://www.cellphone-repair-shop.com/G1FaceplateDigitizerBlk.htm
Cheers. But as the poster above pointed out that site only ships to the continental USA. You can get digitizers for iphones much cheaper so hopefully its just a matter of time before demand is such that the prices for a g1 digitizer become more reasonable.
Mr_dev said:
Cheers. But as the poster above pointed out that site only ships to the continental USA. You can get digitizers for iphones much cheaper so hopefully its just a matter of time before demand is such that the prices for a g1 digitizer become more reasonable.
Click to expand...
Click to collapse
Exactly. However I saw a question in the faq where the store said it could ship to Japan. Still no mail from them. There is also a request of shipping a replacement part to Greece which was denied. I have mailed HTC (again) and asked if they can repair it. Last time they forwarded me to Anovo but they don't seem to be able to repair it.
By the time I have replaced my digitizer the G2 is out.
My wife and I will be looking to renew our unlimited contract and we're going with the rezound. Since replacing these phones (as a result of loss or damage) is becoming increasingly expensive, I'm looking to see which vendor has the best insurance package. Can anyone shed some light on what's available? I don't mind spending an extra $50 for the device (for example Best Buy at $300 vs. Amazon at $250) if the insurance will protect us better.
What insurance has the community gone with to minimize replacement expenses in the case of a lost, stolen or broken device? And please don't say "just don't lose or drop your phone."
Thanks!
JTF2007 said:
My wife and I will be looking to renew our unlimited contract and we're going with the rezound. Since replacing these phones (as a result of loss or damage) is becoming increasingly expensive, I'm looking to see which vendor has the best insurance package. Can anyone shed some light on what's available? I don't mind spending an extra $50 for the device (for example Best Buy at $300 vs. Amazon at $250) if the insurance will protect us better.
What insurance has the community gone with to minimize replacement expenses in the case of a lost, stolen or broken device? And please don't say "just don't lose or drop your phone."
Thanks!
Click to expand...
Click to collapse
I just was doing some research about this also since I was not happy with my experience with Asurion. After looking around I found "Securranty" that insures phones also. Doesn't matter to them where you buy the device. They claimed on the call with me they will still warranty an unlocked phone. The price seemed fair and I couldn't find anything bad about the company while digging around which seemed crazy. Couple things that should be noted is they are fairly new so they just started retailing insurance like 2 years ago. Probably why there isn't much feedback on their service. Also they do have deductibles that should be looked at (the size of the deductible depends on the claim). You can find all that info on their website. I have never used this company before but I am insuring my Rezound through them.
you should look into squaretrade as well.
I know this might not be the most cost effective choice and I'm still open to change but... I use Verizon's full insurance coverage (mostly through Asurion) because if I have mechanical failure, I can just bring it to a Verizon store and get a replacement on the spot (at least that's my understanding).
As for loss/theft, I have to depend on Asurion. I have had one experience with them many years ago and it was fine. Although, I don't know my deductible but I'm sure it's high.
That's my arrangement now.
Best Buy has black tie. Kind of like Asurion but no deductible.
Shahaed said:
Best Buy has black tie. Kind of like Asurion but no deductible.
Click to expand...
Click to collapse
What is the monthly payment?
nrfitchett4 said:
you should look into squaretrade as well.
Click to expand...
Click to collapse
Ok, I checked Squaretrade. It looks like $124 for two years for any Android phone. That's $5.17/month. I am paying $7/month so that's a $1.84 savings. It pans out to saving about $44 over 2 years.
That's a reasonable savings but ... it says it pays for 100% of repairs. Where do you get a phone repaired? (I hope that's not too stupid of a question)
PaulQ602 said:
Ok, I checked Squaretrade. It looks like $124 for two years for any Android phone. That's $5.17/month. I am paying $7/month so that's a $1.84 savings. It pans out to saving about $44 over 2 years.
That's a reasonable savings but ... it says it pays for 100% of repairs. Where do you get a phone repaired? (I hope that's not too stupid of a question)
Click to expand...
Click to collapse
Yea, but it also says 100$ replacement fee, which means if you replace it once, your paying the same for 2 replacements through verizon. So technically you aren't saving any money... just food for thought.
---------- Post added at 01:27 AM ---------- Previous post was at 01:25 AM ----------
Coverage Details
2 years of coverage: The SquareTrade Smartphone warranty covers your Smartphone for up to 2 years, starting on the date of purchase.
Covered Issues: Both accidents (e.g., broken screen or other damage through drops AND liquid damage including full immersion) and out-of-warranty normal use failures (e.g.,hardware failures or malfunctions) are covered. We do not cover loss, theft, willful damage or damage occurring through gross misuse.
Deductible: A $99 Deductible applies to all claims.
Repair or Replacement: Based on what happened to your Smartphone, we will let you know if it's suitable for repair, otherwise we will arrange a replacement option.
Older Smartphone: This coverage is restricted to Smartphones purchased in the last 30 days. Older Smartphones can still be covered through the SquareTrade App.
Our 5-day service guarantee: We will replace OR fix and ship back your Smartphone within 5 business days of receiving it at the depot. If it takes longer, let us know and we'll be happy to refund the cost of your warranty.
Warranty Terms & Conditions
SquareTrade Android Warranties are underwritten by Wesco Insurance Company, an AmTrust Group Insurance Company rated A (Excellent) by A.M. Best.
This is strait from their page. It says they don't cover lost or stolen phones either. I would stay away from them and try with securranty. They seem to be a better deal. Or stay with asurion.
I think that fact that Securranty says they will replace an unlocked phone is a big deal and should be a consideration. I'm not positive but from what I could find the other companies don't say they will do that.
There are a lot of coupons for squaretrade that will save you 30%. Just google it.
drynyks said:
I think that fact that Securranty says they will replace an unlocked phone is a big deal and should be a consideration. I'm not positive but from what I could find the other companies don't say they will do that.
Click to expand...
Click to collapse
I think you might be thinking about warranty service, not insurance. I've never had a problem with insurance replacing something that wasn't covered under warranty service(water, physical damage, etc).
I've gotten Square Trade for other items, never had to file a claim, but for phones they barely cover anything and with their deductible I don't think it's worth it at all. I was going to go without rather than get theirs.
I might sign up for Securranty though. I've never actually lost or broken a phone so I'm hesitant to bother with insurance, but considering this is $650 to replace and I only paid a penny I might do it. Looked into Assurion and seems you have to sign up within 30 days from purchase date, I don't remember seeing that at the time of purchase. With Securranty you have up until 90 days before mfr warranty runs out but if you get accidental damage or loss/theft there's a waiting period for that.
Also, you should be able to find a coupon online for Securranty for about 10-15% off if they are still valid and working.
I spoke to Securranty today, and signed up after speaking to them for about 15 minutes. Two years cost me $150, and they gave me a coupon code for 15% off, bringing two years down to 122. They've got an A rating from the Better Business Bureau, and you can cancel anytime. They told me they'll warranty a rooted phone no problem, and showed it to me in writing on their website. As for deductibles, if there's a warranty issue related to hardware, there's no deductible and you get unlimited claims of this type. Plus, if you have 3 of the same claims for the same problem, you're eligible to have it replaced with a different phone. If you damage your phone, or even fully submerse it in water, the deductible is $50, and you are limited to 3 of these a year. If you lose your phone, or it's stolen, the deductible is $145, and you only get one of these, but that's not a problem for me, since I've never lost a phone. Just some information for those interested.
Evo4gLI said:
If you damage your phone, or even fully submerse it in water, the deductible is $50, and you are limited to 3 of these a year.
Click to expand...
Click to collapse
According to the Securranty website under their FAQ's>Claims FAQ>How much is my deductible?:
Accidental Damage and Handling claims (ADH): $50
Full Immerision Deductible: $145 <<-- Submerse in water
Loss and Theft claims (LT): $145
I do my business at TCC- The Cellular Connection. They have locations throughout the country so I'm sure there is one near you. Being its a third party store, they set their own prices...often offering a discount on a phone if you buy their insurance , which is $99 for two years....no monthly bill. The deductible for a NEW phone is only $40...promised brand new...when I shattered my DINC's screen, I got a brand new DINC2(*fantasizing about what future 4G HTC phone I will get for 40 bucks in the future ). The insurance covers everything, from water damage, lost/stolen/broken screen. Another thing I like about TCC is I can wheel and deal! lol...go ahead, cut em down on a cell phone case!
They also do price comparisons which is cool...I got the nexus on launch day for $185 after telling them about amazon's price...and when I exchanged the nexus for the rezound, they kept the price and simply sent me on my way with the rezound...no restocking fee either :]
to find a location - http://www.ecellularconnection.com/
not2gutta said:
I do my business at TCC- The Cellular Connection. They have locations throughout the country so I'm sure there is one near you. Being its a third party store, they set their own prices...often offering a discount on a phone if you buy their insurance , which is $99 for two years....no monthly bill. The deductible for a NEW phone is only $40...promised brand new...when I shattered my DINC's screen, I got a brand new DINC2(*fantasizing about what future 4G HTC phone I will get for 40 bucks in the future ). The insurance covers everything, from water damage, lost/stolen/broken screen. Another thing I like about TCC is I can wheel and deal! lol...go ahead, cut em down on a cell phone case!
They also do price comparisons which is cool...I got the nexus on launch day for $185 after telling them about amazon's price...and when I exchanged the nexus for the rezound, they kept the price and simply sent me on my way with the rezound...no restocking fee either :]
to find a location - http://www.ecellularconnection.com/
Click to expand...
Click to collapse
I know where a couple of those are around here. I thought they were affiliated with Sprint though. Guess I was wrong. Seems like a good deal though for sure! I might swing in one tomorrow and see what all they offer. It would be nice to switch all 4 of my lines away from Assurion. $400 up front would be nice to cut, especially when I am paying what $6.99 * 4 * 24 = $671. Does it carry over to your next device? I don't plan to have a Rezound in 2014, just saying, lol.
not2gutta said:
I do my business at TCC- The Cellular Connection. They have locations throughout the country so I'm sure there is one near you. Being its a third party store, they set their own prices...often offering a discount on a phone if you buy their insurance , which is $99 for two years....no monthly bill. The deductible for a NEW phone is only $40...promised brand new...when I shattered my DINC's screen, I got a brand new DINC2(*fantasizing about what future 4G HTC phone I will get for 40 bucks in the future ). The insurance covers everything, from water damage, lost/stolen/broken screen. Another thing I like about TCC is I can wheel and deal! lol...go ahead, cut em down on a cell phone case!
They also do price comparisons which is cool...I got the nexus on launch day for $185 after telling them about amazon's price...and when I exchanged the nexus for the rezound, they kept the price and simply sent me on my way with the rezound...no restocking fee either :]
to find a location - http://www.ecellularconnection.com/
Click to expand...
Click to collapse
Hm... they're not in my area. I emailed them to ask if I can get insurance through them.
feralicious said:
Hm... they're not in my area. I emailed them to ask if I can get insurance through them.
Click to expand...
Click to collapse
Not in Phoenix either. :-(
...Sent from my Tab
Crazy, there are 6 stores in South Bend/Mishawaka alone, lol.
I work for best buy mobile and can give you some information on our insurance. Gonna give you the good and the bad since no insurance is perfect.
-$9.99 a month
-No deductible ever
-Unilimited number of claims
-Loaner phone issued when phone is out to service
-Covers the battery, physical, water damage and wear and tear.
-Does not cover cosmetic damage (things that don't affect the functionality of the phone, like scuffs or scratches on the device)
2 options when your phone is broken:
A) Do what is called "Rapid Exchange" where a replacement phone is sent. This replacement phone can be a new one, a refurbished one, or a phone another customer returned because they didn't like it, it gave them issues, etc. There is absolutely no way to tell what kind of phone you will get. Your replacement phone arrives within 4 business days, 98% of the time. 9 out of 10 times, the replacement phone has no issues and you can't even tell it's refurbished. But I have seen bad phones come back.
B) You can ask for your phone to be repaired. This can take anywhere from 2-5 weeks, but the good thing is you will get your phone back, not a replacement phone. Keep in mind you do have a loaner phone during this time, but there is no guarantee this phone will even be a smartphone.
Since there is no deductible, Best Buy doesn't cover loss or theft, you have to be able to bring the phone into the store. Also, technically speaking and according to the legal terms and conditions, it is possible for a phone to be "too damaged" to be accepted under the insurance. The definition of "too damaged" depends on who's working and what mood they're in. Also, most best buys won't accept your phone if it's obviously rooted (i.e. de-sensed). Try to restore it before taking it in. Those are my 2 cents, PM with any specific questions.
Short story: Best Buy no longer allows "3 lemons = new phone". One of the best benefits of their insurance plan is gone...
Long story:
About 2 months ago. My girlfriend decided she wanted her latest Evo 4G (already a refurb from Best Buy.) turned in for another because of the screen separation issue that started to creep up slowly. We took it in under our Black Tie Insurance plan which, at that point, we loved. showed them the issue, got it shipped off. Few days later, got one in return. As soon as I saw the phone, I could tell this one was having the same issue I just returned the other phone for. I instantly told them that this one was going to do the same thing and wanted it returned, before even activating it. They said OK, shipped back again. (2 times now.) few days later, the other comes in. I check the screen...and **** you not, screen was doing the exact same thing. I had written down the previous serial just to make sure they weren't 'effing with me. nope, they didn't match. So, I show them, they are wishy washy about it but take it back and left huge notes in capital letters "SCREEN COMING UP, DO NOT SEND ONE LIKE THIS". So, we wait again. (3 phone.) Few days later, get the call. Go in, look at phone... and as SOON as she opens the box, without even taking off the protective film I could tell it was screwed up. Not only was the bottom left hand corner coming up, like all the others. The whole bottom half of the phone was coming off. I verbally digressed "Are you ****ting me?" showed them the phone and they instantly go "Oh wow." it was that bad. I ask about the new phone policy and how I've had to ship these out 3 times, this being the forth. They state "We don't get new evo's anymore" I go "That's fine, a phone of equal value will work. She says she wouldn't mind a Design 4G, looking over specs, I personally feel it comes out as less than equal value, but she's fine with it. They state they don't have the policy anymore and it was removed at the beginning of the year. I, rather upset, state I've been dealing with this crap since November and just because I missed 3 crappy refurbs before their cut off shouldn't mean I have to suffer. Her suggestion? try Sprint. yeah. it's past 1 year, so that's a laughable suggestion... also, given that I'm paying you for insurance!. I asked to speak to the manager who suggested the same thing!. try sprint or keeping spinning the roulette wheel for a decent refurb. My only real option was the roulette wheel. This time, the Manager left notes, put a ticker on the glass of the phone with a huge ARROW pointing to the bottom of the phone that read "DO NOT SEND ANOTHER LIKE THIS EVER." Then, on the paperwork, stated my many attempts, how disappointed he was and how this next one better be checked multiple times before being shipped.
So, we picked up her phone tonight... all "seems" OK so far, guess I get to wait and see if the screen starts coming up or not.
I love how they just want to have a green light to do a sloppy job and not get hit with the consequence of it.
I personally will never again buy their insurance, after one of my old phones ended spending 3 trips and 5 months in their repair center ...
BB: good to buy, not support.....
Sent from my PG86100 using Tapatalk
megabiteg said:
I love how they just want to have a green light to do a sloppy job and not get hit with the consequence of it.
I personally will never again buy their insurance, after one of my old phones ended spending 3 trips and 5 months in their repair center ...
BB: good to buy, not support.....
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
They are not good for support on **** I refuse to get insurance or black tie for almost any of their stuff. Their policies are awful and apparently they don't notify you of change which should be illegal
Sent from my PC36100 using xda premium
Well if they aren't going to give you a brand new phone, just keep sending the broken ones back and keep trying. Eventually they will realize it's costing them more in shipping costs than it would to just give you a new phone. Maybe try going to another Best Buy as well.
And I know exactly what you are talking about. I made a claim with Asurion in December, and it took 4 refurb evo's, that were all bad, and then they finally gave me a new 3D. The first two had screen separation, with one of them the glass was actually completely separated, like I could take my finger and lift the entire glass off the phone. The other two both had a broken vibrator out of the box, and both of them had two of the four touch button lights that weren't lighting up at all. I really can't believe they actually ship these phones out to people like this without a simple look-over to find issues like this.
Oh, how I love Sprint's TEP. My phones get fixed or replaced, no questions asked.
Does the HTC warranty start over with the "new" device you received? I mean it's a new to you device replaced under a repair, so I was just curious?
KB112 said:
Does the HTC warranty start over with the "new" device you received? I mean it's a new to you device replaced under a repair, so I was just curious?
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Click to collapse
..... That's an Interesting thought.. I have no idea if that's the case or not.
KB112 said:
Does the HTC warranty start over with the "new" device you received? I mean it's a new to you device replaced under a repair, so I was just curious?
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Click to collapse
Last year when Sprint finally gave me a new Evo after 5 bad refurbs, they told me the warranty would be 90 days OR the remainder of the 1 year from the original phone purchase date, whichever comes first.
sitlet said:
Last year when Sprint finally gave me a new Evo after 5 bad refurbs, they told me the warranty would be 90 days OR the remainder of the 1 year from the original phone purchase date, whichever comes first.
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Click to collapse
That sounds like a pretty standard policy. I figured that might be the case.
Sent from my PG86100 using xda premium
I know at sprint sometimes is a game of chance on refurbished units back on the EVO days I had to swap my 2month old phone out due to blue spots in the screen they wouldn't fix it. Lol pain dealing with refurbished units sometimes you get lucky other times it is a gamble .
Lol I would rather keep my original phone and just repair it my self lol.
lol, im glad this post is here because i actually have some clarification and this applies to me.
so i dropped my 3vo in water the other day for a split second, and it dried out just fine. this was about 2 weeks ago. i wasnt having issues at all until yesterday. apparently the digitizer is screwed so being an employee at best buy, i knew i had coverage and i bought the BTP out right so i had plenty of replacements. i took it in, and my buddy took a look at it and he confirmed the screen was wonky. but then he said it was rooted, and that they dont accept that. so of course i went outside and smahed the phones screen to bits to where both the inner and outer layer of the screen were shattered and you couldnt see the screen at all.
anyways, what i am getting at...
if the phone has water damage, or any type of replacement issues they pretty much rip the phone out and the only thing brand new you get back is the shell of the phone and they replace whatever is messed up.
but if the phone screen is completely shattered it is a instant replacement with a new phone, which is good because it "shouldnt" be a refurb. this is a new policy that is actually inside info.
PatrickHuey said:
lol, im glad this post is here because i actually have some clarification and this applies to me.
so i dropped my 3vo in water the other day for a split second, and it dried out just fine. this was about 2 weeks ago. i wasnt having issues at all until yesterday. apparently the digitizer is screwed so being an employee at best buy, i knew i had coverage and i bought the BTP out right so i had plenty of replacements. i took it in, and my buddy took a look at it and he confirmed the screen was wonky. but then he said it was rooted, and that they dont accept that. so of course i went outside and smahed the phones screen to bits to where both the inner and outer layer of the screen were shattered and you couldnt see the screen at all.
anyways, what i am getting at...
if the phone has water damage, or any type of replacement issues they pretty much rip the phone out and the only thing brand new you get back is the shell of the phone and they replace whatever is messed up.
but if the phone screen is completely shattered it is a instant replacement with a new phone, which is good because it "shouldnt" be a refurb. this is a new policy that is actually inside info.
Click to expand...
Click to collapse
*runs up flight of stairs to smash screen*
Sent from my HTC Evo 3D using xda premium
eXplicit815 said:
Oh, how I love Sprint's TEP. My phones get fixed or replaced, no questions asked.
Click to expand...
Click to collapse
Wait, can you tell me some about TEP's current policies? I chose bestbuy but I'm probably going to switch when I get my new phone. Last time I called about TEP was 3 years ago, so...
-Does TEP still charge $100 for broken phones?
-Does TEP give new or refurbished phones?
-If refurbished, is it at the store or does it take 20 years to arrive?
-With TEP, do they replace it no questions asked?
I knew bestbuy's prices were jacked up like **** but now the insurance... really...
Thanks
---------- Post added at 09:40 PM ---------- Previous post was at 09:37 PM ----------
PatrickHuey said:
lol, im glad this post is here because i actually have some clarification and this applies to me.
so i dropped my 3vo in water the other day for a split second, and it dried out just fine. this was about 2 weeks ago. i wasnt having issues at all until yesterday. apparently the digitizer is screwed so being an employee at best buy, i knew i had coverage and i bought the BTP out right so i had plenty of replacements. i took it in, and my buddy took a look at it and he confirmed the screen was wonky. but then he said it was rooted, and that they dont accept that. so of course i went outside and smahed the phones screen to bits to where both the inner and outer layer of the screen were shattered and you couldnt see the screen at all.
anyways, what i am getting at...
if the phone has water damage, or any type of replacement issues they pretty much rip the phone out and the only thing brand new you get back is the shell of the phone and they replace whatever is messed up.
but if the phone screen is completely shattered it is a instant replacement with a new phone, which is good because it "shouldnt" be a refurb. this is a new policy that is actually inside info.
Click to expand...
Click to collapse
Thank you so much. I hate having to wait a month before they replace the phone.
yousefak said:
Wait, can you tell me some about TEP's current policies? I chose bestbuy but I'm probably going to switch when I get my new phone. Last time I called about TEP was 3 years ago, so...
-Does TEP still charge $100 for broken phones?
-Does TEP give new or refurbished phones?
-If refurbished, is it at the store or does it take 20 years to arrive?
-With TEP, do they replace it no questions asked?
I knew bestbuy's prices were jacked up like **** but now the insurance... really...
Click to expand...
Click to collapse
As far as I know they only charge the fee if there is physical damage, water damage, or if it lost or stolen. If you take the phone to a corporate store with a repair center they will fix it for free and if it cannot be fixed then it is replaced with a refurbished phone. Personally I used to work for both companies and I think that TEP is much better than best buy's insurance policy.
Sent from my PG86100 using Tapatalk
The back of my tablet looks like sh*t now. It looks like it's just a sticker. Asked Asus if I could just a replacement mailed to me. Haven't heard back yet.
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Mine is an aluminium sticker inset into a carved out portion of the aluminum back piece.
flyingwolf said:
Mine is an aluminium sticker inset into a carved out portion of the aluminum back piece.
Click to expand...
Click to collapse
Good description of it.
Hope they can just send me a sticker replacement. Shouldn't be too much to ask.
wifesabitch said:
Good description of it.
Hope they can just send me a sticker replacement. Shouldn't be too much to ask.
Click to expand...
Click to collapse
Hopefully so. I lost a rubber foot on my keyboard dock (must've scraped off when pulling out of my backpack). I submitted an electronic inquiry thru the support site about getting a replacement (or two, or three). They wanted me to fill out an RMA form to move forward. There's no way I'm sending my keyboard dock in for a rubber foot. Stay tuned.
Well...looks like I'm sh*t out of luck.
Just got off the phone with Asus and they said I had to RMA it. He said they "can't" ship parts out to customers. Which is really ridiculous because nothing is stopping them from doing so. They just choose not to.
I even told the guy, it's CHEAPER for them just to throw a replacement sticker in an envelop but they won't do it. F*ckers.
Think I should just pick the rest of the logo off because it doesn't look good the way it is now. :/
wifesabitch said:
Well...looks like I'm sh*t out of luck.
Just got off the phone with Asus and they said I had to RMA it. He said they "can't" ship parts out to customers. Which is really ridiculous because nothing is stopping them from doing so. They just choose not to.
I even told the guy, it's CHEAPER for them just to throw a replacement sticker in an envelop but they won't do it. F*ckers.
Think I should just pick the rest of the logo off because it doesn't look good the way it is now. :/
Click to expand...
Click to collapse
That is stupid. I would take a picture and attach it to an email. Maybe you can get lucky?
But I would go online and look for a Transformer logo sticker. That or just an Android sticker. Maybe if you peel it off and clean it with rubbing alcohol to remove all the adhesive it won't look so bad. Just some ideas..
I would use a razor to remove the rext (to pick up the edge and peel it), use a mild cleaner to clean the good off, then fill int in with a nice dark paint and wife off the excess, would look nice with a pearl smoke I think.
wifesabitch said:
Well...looks like I'm sh*t out of luck.
Just got off the phone with Asus and they said I had to RMA it. He said they "can't" ship parts out to customers. Which is really ridiculous because nothing is stopping them from doing so. They just choose not to.
I even told the guy, it's CHEAPER for them just to throw a replacement sticker in an envelop but they won't do it. F*ckers.
Think I should just pick the rest of the logo off because it doesn't look good the way it is now. :/
Click to expand...
Click to collapse
Well, you could just put one of these stickers on, then send the pic to ASUS
http://www.amazon.com/Apple-Vinyl-Decal-Sticker-White/dp/B004MGTIS8
But seriously, I'm sure their legal beagles have the logo under tight control...They don't want those stickers showing up on "knock-off" items. Just think of how pissed they'd be if they found one on an IPad
Bob
It is messed up that they would not just send out another sticker. Several others have posted some good ideas. Make your own logo and stick it on your prime.
Though I do like the the Apple Logo Idea.
Sent from my Transformer Prime TF201 using Tapatalk 2
jaycustom said:
That is stupid. I would take a picture and attach it to an email. Maybe you can get lucky?
But I would go online and look for a Transformer logo sticker. That or just an Android sticker. Maybe if you peel it off and clean it with rubbing alcohol to remove all the adhesive it won't look so bad. Just some ideas..
Click to expand...
Click to collapse
I did that the first time, but I tried again. Just fired off another e-mail hoping someone else reads it and helps out.
flyingwolf said:
I would use a razor to remove the rext (to pick up the edge and peel it), use a mild cleaner to clean the good off, then fill int in with a nice dark paint and wife off the excess, would look nice with a pearl smoke I think.
Click to expand...
Click to collapse
Good idea, will probably resort to that.
robertg9 said:
But seriously, I'm sure their legal beagles have the logo under tight control...They don't want those stickers showing up on "knock-off" items. Just think of how pissed they'd be if they found one on an IPad
Bob
Click to expand...
Click to collapse
Sure, but it's one person, one logo. Hell, just send me the "A" and the "S" part.
I apologize, my spelling was atrocious.
wow they wouldn't send out replacements in your region? that sucks dude.
Their service in Australia seems to be better, I have had asus send out replacement bits (rare monitor screws, notebook parts, mobo i/o shields, etc) for various products freely for products within warranty a number of times. Anything like that which would have a near $0 value they should be willing to ship it out.
Mine did as well. Not sure I am willing to go through the rma process.
Too bad these can't be sourced on any parts sites. I would happily pay for a replacement rather than replace the tablet.
Stav
I'm an officially finished with this issue and dealing with customer support. And I'm also, finished with Asus.
I decided to fire off another e-mail hoping to get someone else respond and help me out. The reply was a standard, "you can RMA it", "here's the link..." and "you can check out the estore" which doesn't even offer this. No where did he respond to my question.
So I tried the live chat, that still doesn't work, haha
Next I tried just calling, the first customer service agent spoke very poor English and I couldn't get anywhere with so I asked to speak with a supervisor/manager.
This guy I could understand better and he had an understanding what the problem was. We are getting somewhere now. Too bad he didn't help. I was told I could send it in for an RMA and they would GIVE ME AN ESTIMATE, haha. It was "cosmetic" and it shouldn't fall off so it's not covered under the warranty. Seriously.
I told him that if he was serious, they lose a loyal customer as I have Asus two motherboards, two monitors, a router, even a bluetooth adapter to go with my Prime and keyboard and I will never buy anything from them again. He said they'd look into the policy. haha
Losing a customer over a $0.02 sticker and postage. Geniuses over there.
Decided to give it ONE more shot and use their "escalation mail box" and here is their response:
I have taken a look into your case and I apologize for the inconvenience in this case. However please be advised that the call agents were correct in that we do not have the part for that unit. unfortunately we will not be able to address that part unless we replace the whole LCD cover and we will have to charge for the part as it is not defective. I understand your frustration, however please be advised that this is our policy.
Click to expand...
Click to collapse
Maybe I'm crazy but the back logo is NOT suppose to come off that easy, hell, I've TRIED to take off the rest because it look like sh*t now and I can't do it. Need to get a razor blade or something.
Can't believe they won't help me. Done with Asus FOREVER.
This is the kind of **** that asus needs to fix
qwertylesh said:
wow they wouldn't send out replacements in your region? that sucks dude.
Their service in Australia seems to be better, I have had asus send out replacement bits (rare monitor screws, notebook parts, mobo i/o shields, etc) for various products freely for products within warranty a number of times. Anything like that which would have a near $0 value they should be willing to ship it out.
Click to expand...
Click to collapse
Asus is a strange company. They do things either extraordinarily well or they do things extraordinarily stupid. We know which one this is. Losig a customer, and getting egg on their face in a public forum like this over what the dude said: a $.02 sticker and postage. Pure genius that.
Whats worse is he didn't get this from one CSR, or from one manager. He got it across the board, even through the escalation channel. I understand if the part is not available and does not have a stock number. This is where someone GETS OFF THEIR ASS and makes some calls and FINDS THE DAMN THING from production, and gets it out to the customer. Not where people keep quoting "Policy" and looking into "Policy" WTF?
Nor is Asus alone in this stuff. I worked for IBM for 8 years, and to get a $85 DIMM out to a multi-million dollar customer required staff meetings, going through multiple conference calls, committee, and I kid you not almost 3 MONTHS of arguing who (as in what department of the 6000 departments was going to pay for the stupid thing.
Sigh, it's that kind of thing when companies get to a certain size. Making even a simple thing happen takes an act of God. I feel for the OP. and I agree. Leave Asus and their POLICIES and buy elsewhere
Dropped it already.. fml
Sent from my HTC6435LVW using Tapatalk 2
Did you get insurance?
Yeah but the deductable blows... Wife wasn't feelin me spendin to buy it in the first place,now another 100 2 days later.
Doghouse status..Lol
Think I'm getting a new one? Doubt they have refurbs this soon...no?
Sent from my HTC6435LVW using Tapatalk 2
Oldsteel68 said:
Yeah but the deductable blows... Wife wasn't feelin me spendin to buy it in the first place,now another 100 2 days later.
Doghouse status..Lol
Think I'm getting a new one? Doubt they have refurbs this soon...no?
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
They will if you send yours back. That's a bummer man. Mine just fell out of my pocket, so I had a little heart attack. Thank God for soft carpets though.
djak250 said:
They will if you send yours back. That's a bummer man. Mine just fell out of my pocket, so I had a little heart attack. Thank God for soft carpets though.
Click to expand...
Click to collapse
I mean think my replacement will be new or refurb?
Sent from my HTC6435LVW using Tapatalk 2
Oldsteel68 said:
I mean think my replacement will be new or refurb?
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
It hasn't been out long enough to be a refurb.
adrynalyne said:
It hasn't been out long enough to be a refurb.
Click to expand...
Click to collapse
That's what I was thinkin too. Sweet.
Sent from my HTC6435LVW using Tapatalk 2
Is it posible to get a photo from your device? Sorry for the disease , but am planning to get this DNA
Oldsteel68 said:
Yeah but the deductable blows... Wife wasn't feelin me spendin to buy it in the first place,now another 100 2 days later.
Doghouse status..Lol
Think I'm getting a new one? Doubt they have refurbs this soon...no?
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
They have to give you a brand new unit the first 30 days after owning the purchase. After that, you'll get a Refurb.
Oldsteel68 said:
That's what I was thinkin too. Sweet.
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
Of course, that can be a bane too. I've seen Assurion make my mom wait until refurbs came into stock.
Noooo.. I feel ya bro. Thats my worst nightmare. My poor poor GNex was put through the ringer, last thing I wanna do is see cracks on this screen.
Maybe its a blessing because this ones been having an issue with WiFi 4g handoff.
Sent from my HTC6435LVW using Tapatalk 2
Did you purchase it with a credit card? Amex has 90 day accidental damage protection. Some Visas and Mastercards also offer accidental damage protection. Might at least cover the deductible.
Sent from my Nexus 7 using xda app-developers app
xenakis said:
Did you purchase it with a credit card? Amex has 90 day accidental damage protection. Some Visas and Mastercards also offer accidental damage protection. Might at least cover the deductible.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Yeah visa. Awesome thanks for the tip. Will look into that.
Sent from my HTC6435LVW using Tapatalk 2
and this is exactly why I bought the bestbuy insurance, and not verizons. It cost $1 more, and you just bring in any part of your phone no matter how damaged it is, and they will take it, and ship one to you next-day air, for no extra cost or any kind of deductible. It covers EVERYTHING, even if it was your fault, they take it back, no questions asked. I highly recommend it. I cracked the screen on my gnex. I walked into the store, they don't even power on the device, they just pull out the battery and sim for you to keep, have you sign a form, and you will have your new phone in 1-2 days. Maybe if its new enough or popular enough they might just swap it out in the store, but im not sure about that.
rhettnis said:
and this is exactly why I bought the bestbuy insurance, and not verizons. It cost $1 more, and you just bring in any part of your phone no matter how damaged it is, and they will take it, and ship one to you next-day air, for no extra cost or any kind of deductible. It covers EVERYTHING, even if it was your fault, they take it back, no questions asked. I highly recommend it. I cracked the screen on my gnex. I walked into the store, they don't even power on the device, they just pull out the battery and sim for you to keep, have you sign a form, and you will have your new phone in 1-2 days. Maybe if its new enough or popular enough they might just swap it out in the store, but im not sure about that.
Click to expand...
Click to collapse
LOL, did they sell it to you as next day fed-ex? They lied!
Try 2-5 business days. I know, I have used Black Tie for two phones now.
If they don't have refurbs available, it can take even longer.
Thunderbolt took 30 days due to them screwing up.
Gnex # 1 took 4 days due to no refurbs available.
Gnex # 2 remains to be seen. I turned it in on Saturday.
They both have their advantages and disadvantages.
Black Tie costs more than Assurion by 2 dollars a month but has no deductible and does not limit returns. Assurion limits to two claims a year.
Black Tie does not cover theft or loss, while Assurion does.
Black Tie typically takes 2-5 days for a rapid exchange, but can take up to 30 days. In that case, they give you a new phone. Assurion does next day delivery via FedEx. Typically if refurbs are MIA, they go new. However they too can delay shipping if no refurbs are available (never had it happen by my mom did). You can also choose to be sent a different device instead of waiting for the replacements to come back in stock.
Assurion phones retain a warranty, whereas Black Tie refurbs do not (their words, not mine).
Black Tie is good for one year tops, whereas Assurion is tied to line and keeps going, and going, and going and...
rhettnis said:
and this is exactly why I bought the bestbuy insurance, and not verizons. It cost $1 more, and you just bring in any part of your phone no matter how damaged it is, and they will take it, and ship one to you next-day air, for no extra cost or any kind of deductible. It covers EVERYTHING, even if it was your fault, they take it back, no questions asked. I highly recommend it. I cracked the screen on my gnex. I walked into the store, they don't even power on the device, they just pull out the battery and sim for you to keep, have you sign a form, and you will have your new phone in 1-2 days. Maybe if its new enough or popular enough they might just swap it out in the store, but im not sure about that.
Click to expand...
Click to collapse
Crap I wish I knew this Saturday. ..
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adrynalyne said:
LOL, did they sell it to you as next day fed-ex? They lied!
Try 2-5 business days. I know, I have used Black Tie for two phones now.
If they don't have refurbs available, it can take even longer.
Thunderbolt took 30 days due to them screwing up.
Gnex # 1 took 4 days due to no refurbs available.
Gnex # 2 remains to be seen. I turned it in on Saturday.
They both have their advantages and disadvantages.
Black Tie costs more than Assurion by 2 dollars a month but has no deductible and does not limit returns. Assurion limits to two claims a year.
Black Tie does not cover theft or loss, while Assurion does.
Black Tie typically takes 2-5 days for a rapid exchange, but can take up to 30 days. In that case, they give you a new phone. Assurion does next day delivery via FedEx. Typically if refurbs are MIA, they go new. However they too can delay shipping if no refurbs are available (never had it happen by my mom did). You can also choose to be sent a different device instead of waiting for the replacements to come back in stock.
Assurion phones retain a warranty, whereas Black Tie refurbs do not (their words, not mine).
Black Tie is good for one year tops, whereas Assurion is tied to line and keeps going, and going, and going and...
Click to expand...
Click to collapse
This so much. I worked at Best Buy for years.
Their selling point is that it's "so quick", It's UPS ground from their 3rd party refurb company which at least used to be in Texas.
So it's 2-5 BUSINESS days.
And man if I had counted how many refurbs came back not working. My own phone went out 3 times (2 times because their refurbs had non functioning parts), my sister's iPhone went out from water damage, came back missing pixels. How does their quality check miss such things?
Best Buy tries to give you a "loaner phone" that they tout, what they don't tell you? It's $50 refundable deposit for a "feature phone", or $100 for a smartphone. What's worse? If you have unlimited, you have to go for their half destroyed "smart"phones circa 2008 LG. Probably won't come with a charger or they'll accuse you of keeping it and make you purchase a new one at around 60% markup to 'replace the one you stole', even if they clearly knew the loaner never had one to begin with. And that was working at a "more honest" Best Buy.
Your phone is shipped in a little box with barely any protective covering, if any sometimes. The usual packaging? Cardboard with tight plastic holding it in place. Would you treat your electronics like this? Well Best Buy does.
Assurion covers loss and theft. Yes you pay $100 deductible, but better than paying $599.99 + tax to replace a (ie: ) 2 mo old phone.
Assurion has true next day (my girlfriend after having her phone stolen, had a refurb literally next day, even on a weekend).
edit: typo fixes
afipanic said:
This so much. I worked at Best Buy for years.
Their selling point is that it's "so quick", It's UPS ground from their 3rd party refurb company which at least used to be in Texas.
So it's 2-5 BUSINESS days.
And man if I had counted how many refurbs came back not working. My own phone went out 3 times (2 times because their refurbs had non functioning parts), my sister's iPhone went out from water damage, came back missing pixels. How does their quality check miss such things?
Best Buy tries to give you a "loaner phone" that they tout, what they don't tell you? It's $50 refundable deposit for a "feature phone", or $100 for a smartphone. What's worse? If you have unlimited, you have to go for their half destroyed "smart"phones circa 2008 LG. Probably won't come with a charger or they'll accuse you of keeping it and make you purchase a new one at around 60% markup to 'replace the one you stole", even if they clearly knew the loaner never had one to begin with. And that was working at "more honest" Best Buy.
It's shipped in a little box with barely any protective covering, if any sometimes. The usual packaing? Cardboard with tight plastic holding it in place. Would you treat your electronics like this? Well Best Buy does.
Assurion covers loss and theft. Yes you pay $100 deductible, but better than paying $599.99 + tax to replace a (ie 2 mo old phone.
Assurion has true next day (my girlfriend agter having her phone stolen, had a refurb literally next day, even on a weekend).
Click to expand...
Click to collapse
Oh man. I forgot about the loaner phones! They tried to get me with this tiny LG Vortex for my Thunderbolt, and again for my Galaxy Nexus. I was sooo angry. I ended up getting a Thunderbolt loaner (with no deposit) back when the Thunderbolt fiasco happened, but that was because they dropped the ball, and I made a huge stink with corporate. I didn't even bother with the Gnex. Better to go phone-less than be stuck with that junk.
I remember seeing them unpacking my first Gnex replacement too. Just like you said, plastic wrapping on cardboard.
well this makes a good case for people getting a case lol