tl;dr - TB is losing connectivity, almost no 4G, do I flash new radio? Which one? (post sounds less ignorant)
Out of nowhere I started to experience some really crippling internet & data issues. To be fair, I'm running CM7.1.1 which says that it has some known data issues, but I think these are a bit much.
I started to lose 4G connectivity completely - the symbol will show up on the screen, but just won't connect to anything. If I change the network mode to CDMA / EvDo it usually will pick up 3G at OK speeds, and will usually have 2-3 bars for regular cell coverage. 3G will work in and out, in for the most part. 4G I have managed to get up for about an hour, and now I can't get it at all.
Previously, I had a few disconnect issues but I'd reboot and everything would fix up quickly. I've done about 15-20 reboots in the past three days to no avail.
I figured that it might have something to do with radios... I spent a solid half hour or so researching flashing RUU's (how to, problems, etc.) and there is a LOT of conflicting information. Would flashing a new RUU help my issue? I think that it might... I'm currently on baseband 1.39.00.0627r (From the 1.70.605.0 RUU), and the latest is MUCH more recent.
I'd love some help / advice with if I should flash a new radio, which one, and if there is anything beyond the regular flashing / warnings that I need to worry about. Also, should I flash both LTE & CDMA separately? The names of the zip files are the same...one at a time? probably a noob question?
Hope this wasn't a repost of something, but I did a search first and couldn't see anything quite the same as this. Googled as well.
Cheers
Try ThunderShed it is much more up to date than the version you're running.
Sent from my ADR6400L using Tapatalk 2
Thanks! If I flash a new radio is it going to wipe the device anyway? I wouldn't mind keeping my current setup, but if it's going to wipe there's no reason NOT to just upgrade to ThunderShed.
No. Try the radio that came with the newest ota. That's the one I'm using and it is working well.
Sent from my ADR6400L using Tapatalk 2
Those didn't help much at all... I'm just going to flash ThunderShed and I'll bet anything I'm going to have better luck with that!
Exact samething started to happen with me except I'm running liquid gingerbread 3.2. Out of nowhere. My wife's thunderbolt gets great 4g connection but mine only 3g. I flashed latest radio but no dice. Wonder what's going on. I'm about to reset.
Sent from my HTC ThunderBolt using XDA
I've had the same problem twice before.
First off, I normally use only around 4GB of data a month, except during months that I have to travel. I never, ever tether (too risky).
In December 2011, I went to go visit some family over the Christmas/New Year's break. They rarely use the internet, so they opted for a cheap dialup home connection. Luckily for me though, the area was covered by LTE. In order to keep myself occupied, I streamed some Netflix, Hulu, Youtube, and other videos to my phone. After around 20GB of usage, 4G and 3G just died. Despite me changing around from CDMA Only to CDMA Only (PRL) to LTE, I was only able to pick up 1x. Flashing new radios didn't fix it, flashing new ROMs didn't fix it, leaving the battery out overnight didn't fix it, travelling an hour away to another family member's house (different tower) didn't fix it, getting a new SIM card didn't fix it, getting escalated to Tier 3 support didn't fix it, completely formatting the phone and installing official RUUs didn't fix it. I spent about a week trying to diagnose the problem, and was about to just use my insurance to get a replacement. Put my phone in the charger one night, went to bed, woke up, and 4G and 3G were back, about exactly 7 days after it first went down. Very odd, but I just chalked it up to a system glitch.
However, the same thing happened again in May 2012. Again, I visited my family and watched videos streamed to my phone to keep me occupied. About 10GB into the month, I had to leave for a trip to the other side of the country. While there, I had some downtime a couple of evenings to watch some movies. At 15GB, a similar thing happened. I was unable to connect to 4G, but 3G (albeit terrible connection) and 1x (faster and more reliable than 3G actually) worked fine. I thought that maybe the tower I was connected to was just experimenting with 4G before officially flipping the switch. However, no matter where I went, I was still restricted to 3G and 1x. After a 2000 mile flight back home, I was still restricted to terrible 3G and 1x. Again, after about a week, the problem went away and I was able to get on 4G again.
So, either my phone gets finicky when I have a lot of data usage, or Verizon likes to temp. ban 4G users who use lots of data in a short period of time.
You, my friend, were being throttled. That is exactly what happens when you get throttled.
Sent from my ADR6400L using Tapatalk 2
My data usage was less if anything. You sound like you were getting throttled, I wasn't... mine are just obnoxious connectivity issues.
I flashed (and am still working on) Thundershed now, it's a beautiful ROM - I'd recommend to anyone running CM7.1.1 on TB to just switch over... it's the same thing (base CM9) and you get ICS as well which seems to have increased the performance anyway.
There were other annoying bugs with the TB build of CM7.1.1 such as the inability to have headphones in the phone while talking (people just couldn't hear you) and some weird proximity sensor issues on phone calls.
Hopefully this new ROM is going to take care of the issues that previously annoyed me... the TB is a great phone and I'm glad I'm going to be able to get the most out of it now.
Thanks for the tip off to that ROM, disconecktie!
Yea its a fantastic rom. I ran sheds stuff on the Eris for around 2 years and if it wasn't for him that device would have died quick.
Sent from my ADR6400L using Tapatalk 2
And now you're running this on your TB? Yeah, seems like the dev community over there really has a lot of respect... he's active and does bug fixes too, really great stuff. Cheers
He's a great dev but you wont see him on xda. People over here pissed him off. I didn't like 1.5 much but the fixes he brought to 1.6 made this rom awesome again.
Sent from my ADR6400L using Tapatalk 2
As far as ur radio issue I was having the exact same problem yesterday and I live in the southern California area. My girl was perfect 3g on her dinc, I couldn't get any data at all and when I did, only 3g. Killed my battery quick too cuz it kept having to reconnect. Quite annoying, seems to b better today tho. Could of been just an off day. It was weird too cuz i finally shelled out for a rezound battery and that was my first day experience. Lol I thought it was the battery till today when its been solid all day. Running gsb 3.3b btw with imos kernel.
Sent from my ADR6400L using xda premium
.SoFLy. said:
My data usage was less if anything. You sound like you were getting throttled, I wasn't... mine are just obnoxious connectivity issues.
I flashed (and am still working on) Thundershed now, it's a beautiful ROM - I'd recommend to anyone running CM7.1.1 on TB to just switch over... it's the same thing (base CM9) and you get ICS as well which seems to have increased the performance anyway.
There were other annoying bugs with the TB build of CM7.1.1 such as the inability to have headphones in the phone while talking (people just couldn't hear you) and some weird proximity sensor issues on phone calls.
Hopefully this new ROM is going to take care of the issues that previously annoyed me... the TB is a great phone and I'm glad I'm going to be able to get the most out of it now.
Thanks for the tip off to that ROM, disconecktie!
Click to expand...
Click to collapse
Tshed isn't cm9. Its themed cm7.
Sent from my ADR6400L
.19 radios
I'm running Thundershed 1.6 w/ imo lean 184 6.2.1 using the .19 radios and other than having the GSM and LTE options ALL available to choose from, I'm having no issues at all. The 605.9 radios are very stable too. Hope this helps!
I suspect Verizon was working on the network for the past week or so. I had issues too, nothing big and I saw a few posts on AC where people had issues too. It seems to have resolved itself now.
I am in southern Cali too having the.same issue 4G goes in and out, 3g is solid I don't think I am near anywhere 4gigs...
Sent from my ADR6400L using XDA
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similar problem
Hello all. First post. I'm a noob. Watched the video.
I see this post is 3 months old.
I'm having similar issues at home in Tyler, TX (we have 4G). One day my Verizon thunderbolt signal drops to 1X or nothing at all as far as data. This happens for several days. Verizon creates a ticket and calls me 2 days later to tell me it's not them. I travel to northern Kentucky (cincinnati area) to visit my son. Issue follows me to Kentucky. I root phone but am still using stock rom b/c I don't have a clue what I'm doing!
I travel to Dallas and my phone is healed. Blazingly fast. I can't keep up with it - it's so awesome. I decide I like this piece of crap after 1 year of hating it.
I travel home to Tyler today. I'm back to 1X or nothing at all.
Questions: So do I flash a rom with a different radio??? Is that how I can get a better signal? Scared straight b/c I have an E-key app that I use to get me into homes (home inspector) and I can't afford to have that app not work.
Thanks in advance
Bruce Noob
jbt816 said:
Hello all. First post. I'm a noob. Watched the video.
I see this post is 3 months old.
I'm having similar issues at home in Tyler, TX (we have 4G). One day my Verizon thunderbolt signal drops to 1X or nothing at all as far as data. This happens for several days. Verizon creates a ticket and calls me 2 days later to tell me it's not them. I travel to northern Kentucky (cincinnati area) to visit my son. Issue follows me to Kentucky. I root phone but am still using stock rom b/c I don't have a clue what I'm doing!
I travel to Dallas and my phone is healed. Blazingly fast. I can't keep up with it - it's so awesome. I decide I like this piece of crap after 1 year of hating it.
I travel home to Tyler today. I'm back to 1X or nothing at all.
Questions: So do I flash a rom with a different radio??? Is that how I can get a better signal? Scared straight b/c I have an E-key app that I use to get me into homes (home inspector) and I can't afford to have that app not work.
Thanks in advance
Bruce Noob
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Click to collapse
I live in overton tx and I don't have that problem. Maybe try getting a new sim. You may also check to make sure the golden tabs on the back of your phone are in good shape and make contact with the gold pads on the battery cover.
Sent from my Thunderbolt using Tapatalk 2
Related
Ever since that data outage from 3 weeks ago, me and my wife's thunderbolts have had issues holding 3g/4g connections. The phones willswitch all the way from 4g to no data connection at all during various points in the day. I've tried the mr1 through mr2.5 radios and the issues haven't gone away. Talked to Verizon tech support multiple times and they said they've opened up a trouble ticket to see if its the network or our phones. We stay around Aurora and naperville which are full 4g areas but have had problems in multiple towns. So just wondering if anyone in the Chicago land area or the country for that matter is experiencing the same thing since that outage from a few weeks back.
For reference, I'm running cm7 with mr2 and mr2.5 on my wife's phone. But like I said I've tried different radios already.
Sent from my ThunderBolt using XDA App
You both are running CM7? Does this happen if you are stock?
Is Aurora / Naperville full 4g? I know going north towards Kenosha I lose 4g around Waukegan
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connection perfectly stable in north side of chicago. i would simply return the phone to stock and exchange it. maybe a bad sim card. do you have problems sticking only to 3g? or does that work pefectly?
Its been acting up since before I installed cm on our phones. They haven't been the same since the data outage. We've had cm for about a week or so and before that we were running mr1 and mr2 with basic root.
Sent from my ThunderBolt using XDA App
If the phone is fine no need to exchange it just get a new sim. I got thunderbolts for my gf and her brother yesterday and their 4g seemed perfectly stable as I was rooting them the only thing I noticed was it did take a little for 4g to kick in after toggling via lte onoff
Sent from my ThunderBolt using XDA Premium App
sg1dan said:
connection perfectly stable in north side of chicago. i would simply return the phone to stock and exchange it. maybe a bad sim card. do you have problems sticking only to 3g? or does that work pefectly?
Click to expand...
Click to collapse
3g runs fine. And all of naperville and Aurora are 4g. North Aurora is not as far as I know. And I thought about the sim being bad but I don't think that's very likely for 2 phonesphones
Sent from my ThunderBolt using XDA App
Hey rygel411, does this sound like your situation?
1) Boot phone up fresh full reboot
2) Phone grabs a 3g/4g signal instantly and holds it for several hours fine
3) Randomly when you power on the display, you are missing a 3g/4g icon but have full bars
4) Checking under Wireless Network settings, Mobile Networks is OFF and WON'T turn on
5) Reboot solves the problem or Wait approx 2-4 hours and it solves itself randomly without doing anything
Does this sound like your situation? No 3g/4g icons and no data connection, and unable to turn data back on without a reboot or waiting a long time? Cuz if so this is exactly what happens to me and I live in central NJ. I always get perfect 3G signal on all my phones, even in my house. And my data speeds are generally good; 1500-3000kbps on 3G.
I am running MR2 Das BAMF Gingerstripped with Imoseyon's 3.4.0 GB Kernel. It IS related to Gingerbread, as my girlfriends Thunderbolt running full stock does not see this issue at all.
Similar but not exactly, both phones were acting up before I had gingerbread on them
Sent from my ThunderBolt using XDA App
I am in the western suburbs (Oak Park, River Forest) and I don't have any issues at all along the I-88 corridor out to Route 59. That's about as far into Naperville as I drive. 4G the whole way, no dropped calls.
DaRkL3AD3R said:
Hey rygel411, does this sound like your situation?
1) Boot phone up fresh full reboot
2) Phone grabs a 3g/4g signal instantly and holds it for several hours fine
3) Randomly when you power on the display, you are missing a 3g/4g icon but have full bars
4) Checking under Wireless Network settings, Mobile Networks is OFF and WON'T turn on
5) Reboot solves the problem or Wait approx 2-4 hours and it solves itself randomly without doing anything
Does this sound like your situation? No 3g/4g icons and no data connection, and unable to turn data back on without a reboot or waiting a long time? Cuz if so this is exactly what happens to me and I live in central NJ. I always get perfect 3G signal on all my phones, even in my house. And my data speeds are generally good; 1500-3000kbps on 3G.
I am running MR2 Das BAMF Gingerstripped with Imoseyon's 3.4.0 GB Kernel. It IS related to Gingerbread, as my girlfriends Thunderbolt running full stock does not see this issue at all.
Click to expand...
Click to collapse
I'm in Chicago and I do have this same problem from time to time. Over the last couple days it has been better but still happens
davidbudd1 said:
I'm in Chicago and I do have this same problem from time to time. Over the last couple days it has been better but still happens
Click to expand...
Click to collapse
Just wondering but are you on MR2? Because if anything its either that or the ROM, and I am more or less thinking its the radio. Could be why we didn't see this radio OTA yet.
DaRkL3AD3R said:
Just wondering but are you on MR2? Because if anything its either that or the ROM, and I am more or less thinking its the radio. Could be why we didn't see this radio OTA yet.
Click to expand...
Click to collapse
I'm on 2.5, not sure of it's radio related or their network because I had Zero problems before with this configuration.
I was on 2.5. Then I downloaded the cm7 update that dropped a couple of hours ago and I was getting horrendous speeds with it, barely 1mbps. So I downgraded to mr2 and now I'm back between 7 and 13. I'm thinking about downgrading to the froyo radio and installing the cm7 compatible version with it.
Sent from my ThunderBolt using XDA App
I was in Chicago this past weekend and noticed that my data was spacing out a lot. My GF on an un-rooted Tbolt was fine the whole weekend as best as I could tell.
I am on Sense 3.0 MR 2.5 Radio.
clintonroche said:
I was in Chicago this past weekend and noticed that my data was spacing out a lot. My GF on an un-rooted Tbolt was fine the whole weekend as best as I could tell.
I am on Sense 3.0 MR 2.5 Radio.
Click to expand...
Click to collapse
This is exactly my finding, just in New Jersey instead of Chicago. I would like to see explicit details on what exactly happens when you folks lose your data connection, and what happens when you try to toggle certain settings (ie - plane mode, mobile network, etc)
Especially one particular detail. When you lose your data connection, is there a 1x icon in the notification bar, or are there NO icons next to your signal. That will determine if we're having a connection problem to Verizon, or if our ROM's/Radio's are the culprit.
DaRkL3AD3R said:
This is exactly my finding, just in New Jersey instead of Chicago. I would like to see explicit details on what exactly happens when you folks lose your data connection, and what happens when you try to toggle certain settings (ie - plane mode, mobile network, etc)
Especially one particular detail. When you lose your data connection, is there a 1x icon in the notification bar, or are there NO icons next to your signal. That will determine if we're having a connection problem to Verizon, or if our ROM's/Radio's are the culprit.
Click to expand...
Click to collapse
I have the same exact problem as the OP. I live in Wheaton, work in Carol Stream and go to Chicago every weekend because my girlfriend lives there. 4G and 3G CONSTANTLY go in and out when trying to use them. The 4G icon diappears and then reappears. It doesn't switch over to 3G or 1X. The icon just disappears, displays full bars for a second in grey, 4G icon comes back in grey with 1-2 bars in grey and then goes green after 10-20 seconds or so. It's so ****ing annoying.
I'm running the latest CM7 build with 0223r radio. I've tried MR2 and MR 2.5 and have no luck. It's driving me nuts. It's not CM7 either. I was running rooted stock and it was doing the same thing.
I was getting symptoms like it was shutting on and off. Mine works fine with no changes in the Tampa area.
BAMF THUNDERBOLT
dbisch said:
I have the same exact problem as the OP. I live in Wheaton, work in Carol Stream and go to Chicago every weekend because my girlfriend lives there. 4G and 3G CONSTANTLY go in and out when trying to use them. The 4G icon diappears and then reappears. It doesn't switch over to 3G or 1X. The icon just disappears, displays full bars for a second in grey, 4G icon comes back in grey with 1-2 bars in grey and then goes green after 10-20 seconds or so. It's so ****ing annoying.
I'm running the latest CM7 build with 0223r radio. I've tried MR2 and MR 2.5 and have no luck. It's driving me nuts. It's not CM7 either. I was running rooted stock and it was doing the same thing.
Click to expand...
Click to collapse
i only see this problem while tethering. if i try too many connections (open windows at same time) the 4g disappears for a second or two then it comes back. other than that (chicago north side) my 4g has been flawless. never switched to 3g either.
mobile connection issues on HTC Thunderbolt
Hi,
Did anyone ever figure out connection issues with HTC Thunderbolt? I have the exact issue that DaRkL3AD3R discussed in July.
My Thunderbolt just started doing almost the identical thing as he posted. Can't get on internet unless I wait, boot, whatever - almost identical to what you stated. Connection seems to be connected but it is not. I am new to "messing" around with my phone but this cuased me to root and boot but still on the Gingerbread os. It is driving me batty! It started about Mar 25 or so and I thought booting would help. Do you know if it may be the radio and are there other versions I can try? Someone mentioned new PRI version? Thanks for any pointing in the right direction!
Having major 4G Speed and connectivity issues today. Started at my home in Glendale and is continuing to be an issue with where I work in Scottsdale.
Just curious if i'm the only one. Was running BAMF Sense 3.0, switched back to a Nandroid GingerRemix 2.1, and even swapped Radios and went to a Froyo Nandroid but still no 4G love.
Hoping i'm not the only one. Any other Phoenix-area residents plz chime in.
Bump. There's a ton of AZ people in this forum. Am I seriously the only one with issues. Making me nervous folks.
I don't live in AZ, but i'm having the same issue as you. My 3G is not working at all. All of the sudden it dropped and I have flash a different radio and even reinstall bamf 3.0 fresh again and no 3G at all.
I'm up at about the 101 and I17 and my 4G has been solid everytime I've looked at it. I've been fairly busy today so I haven't been on it all day though
59th and Bell
Running strong so far. No issues with 2g, 3g or LTE
CM7 1.2 with MR2.5
Call Verizon customer service (*611 from a Verizon phone) and they will fix it for you. I've had this problem before in Tallahassee with 4G and its an easy fix if you call them.
Sent from my ADR6400L using XDA Premium App
Solid 4g signal here in Avondale.
XD) said:
Call Verizon customer service (*611 from a Verizon phone) and they will fix it for you. I've had this problem before in Tallahassee with 4G and its an easy fix if you call them.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
What was the fix they offered you? I did a battery pull last night and made sure my battery cover was in place fully and it seemed like it was working for a few hours, but today it's back to crap.
It's connecting to 4G, but all i get is data Up and not Down (you can see the arrows blinking, and the Up arrow is the only one blinking). I've tried all three MR2 Radios (original MR2, MR2.5, and official OTA MR2) and I get the same sh!t on all three of them.
What gives!?
kuwlness said:
What was the fix they offered you? I did a battery pull last night and made sure my battery cover was in place fully and it seemed like it was working for a few hours, but today it's back to crap.
It's connecting to 4G, but all i get is data Up and not Down (you can see the arrows blinking, and the Up arrow is the only one blinking). I've tried all three MR2 Radios (original MR2, MR2.5, and official OTA MR2) and I get the same sh!t on all three of them.
What gives!?
Click to expand...
Click to collapse
I was having the exact same problem with the up arrow only on, but I called them and they told me to remove my battery and 4G card for 10 seconds, and maybe they did something on their end, but when I put it back in it worked perfectly. I've had 10+ different times when the internets stopped working on my Tbolt, but the customer service was able to solve it every time, strange that it didn't work for you. Hope your 4G starts working again soon, I know how annoying it can be when it randomly stops working :/
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I've made references to this in Q&A, so apologies if you've read this already.
Simply put, my mobile data does not work on this phone. What I'm finding is if I leave a WiFi network or go to/from Sprint to roaming data, the hand-off to cellular data never happens as one of three things invariably occurs:
a) Mobile Data is stuck in 'turning on...' and thus I have no signal at all;
b) I have signal but no throughput (the up/down arrows never light up and I get no data connection);
c) the phone just reboots.
So basically if I change my network state, I can't go back until I reboot. Toggling Mobile Data does nothing in any of these instances. Now I expect holes in the software during a device release, but not holes you can drive a truck through. If anyone is experiencing the same issue or has any ideas, I'd love to hear them. If it's not solved by the end of my 14-day rescission period, this thing is done for.
I had this same exact problem. Update your profile and PRL. That fixed it for me but I dunno if that will fix the problem permanently. Might be a hardware defect but I hope it was just a prl/profile issue.
Sent from my EVO using Tapatalk 2
I've tried updating my profile and PRL and unfortunately that did nothing, and moments ago I gave up and called Customer Care to reactivate my OG EVO.
Of course, 30 seconds after that was all done the representative told me there's an EVDO data issue/outage that has been persistent in Philadelphia since the 22nd. You'd think they'd tell their store reps this valuable information, but such is not the case. I'm going to try running some tests on my OG EVO for comparison's sake and see how much truth they're telling me before I put the LTE back in the box and tell Sprint where they can shove it.
I have noticed some quirkyness with the WiFi/3g handoff on the phone on stock and viperROM. I am in the Philly market too, possibly the issue.
Sent from my EVO using Tapatalk 2
It's becoming unbearable. I lose my 3g connection about 3 times a day. But today, it's lost it about 20 times and that's no exaggeration. It's lost mobile data at least 5 times in the last hour. HTC has got to do something about this.
Sent from my EVO using xda premium
So I reactivated my OG EVO and sure enough, 3G data speeds are nothing short of awful in the 19103 area (~6KB/sec on average), compared to the 19106 area a mile or so away -- there's definitely an EVDO issue in the area. However, the OG EVO is not exhibiting the same WiFi/roaming hand-off issues that the EVO LTE is; that has to be a software issue specific to the phone. Seeing as I frequently walk in and out of various WiFi blankets throughout the city several times every day, this bug is a deal-breaker for me.
When I leave a wifi area I've noticed it takes a very long time to pick up 3G. It was nearly instant on my E4GT.
I just had the same issue with my mobile connection. Updating my profile and PRL seemed to do the trick. Changing from wi-fi to mobile also takes over a minute...
change your phone from cdma/lte mode to cdma mode, did the trick for a few friends of mine.
I've also been having the same issues. My phone will just drop 3G and go to roaming or no signal at all constantly. I also live in the Philly area so I'm hoping since we're in the second wave to get LTE that its just Sprint working on the network but I'm starting to suspect that we have a serious problem with our phones. Im on my second phone & a few different ROMS including stock & I've been having the problem since pre relase while my wife's Samsung E4GT has had no issues.
Edit
Well I took the advice from another thread and switched from CDMA/LTE to CDMA only & I haven't had any issues with my 3G dropping or with the WiFi to 3G handoff. Don't know if that fixed the problem or if Sprint just isn't working on the towers today.
Sent from my EVO using Xparent ICS Blue Tapatalk 2
Okay this is starting to piss me off. I loose 3G service anytime I unlock the phone. In my house I can not keep a call connected to save my life, even though I have 4 bars. My 3G just looses signal. Its not when I switch from WiFi. It just does it on its own.
The first thing I tried was to turn the CDMA/LTE to just CDMA, tested this for 2 days nothing. I updated both Profile and PRL.... nothing.
I am really tempted to walk into a Sprint store and through down because this is unacceptable. And this happened to my first EVO LTE, so I returned it within my 14 days, got a second one and its doing the same thing. I thought well maybe its because I am in the Chicago Subbards but I have been in 2 other states and I have the same issue.
Anyone know of a fix or when HTC will actually fix their newest phone? I mean come on really guys, how is this okay?
EDIT:
Also, I tried turning off NFC and that doesn't help either.
And is anyone else's EVO get REALLY hot?
Cherokee4Life said:
Okay this is starting to piss me off. I loose 3G service anytime I unlock the phone. In my house I can not keep a call connected to save my life, even though I have 4 bars. My 3G just looses signal. Its not when I switch from WiFi. It just does it on its own.
The first thing I tried was to turn the CDMA/LTE to just CDMA, tested this for 2 days nothing. I updated both Profile and PRL.... nothing.
I am really tempted to walk into a Sprint store and through down because this is unacceptable. And this happened to my first EVO LTE, so I returned it within my 14 days, got a second one and its doing the same thing. I thought well maybe its because I am in the Chicago Subbards but I have been in 2 other states and I have the same issue.
Anyone know of a fix or when HTC will actually fix their newest phone? I mean come on really guys, how is this okay?
EDIT:
Also, I tried turning off NFC and that doesn't help either.
And is anyone else's EVO get REALLY hot?
Click to expand...
Click to collapse
Have the same issue on 2 diffrent EVO lte's . I heard it could be towers or the software on the phone . I think its the pho e because I've heard the s3 dosnt have these issues .
Sent from my EVO using xda premium
same problem here
started a thread over on the sprint site here
http://community.sprint.com/baw/message/445385#445385
I thought it was the towers as well, but I been in 3 states the exact same issue...
Im in naperville and im waiting for lte to be up and running before I buy the Evo lte...my brother is having the same problems as you...looks like another month before its ready...patiently waiting...hang in there
Sent from my HTC Evo 4G using xda premium
As of today, dead. Voice is ok. 3G is gone. (Philly)
Im in lexington sc and for about a week now my data (which i had inside my house just fine) has been out almost completely and i have called 3 times and got 3 different reasons on why this is. Now last night they tell me that there is NO eta on when it will return????? WTF! This better be a LTE thing. If not this is getting out of control fast... They said id be credited for the outage, well data is 50% of what we pay for. This is unacceptable sprint...
Say if it is a software issue shouldn't most people have this issue ?
Sent from my EVO using xda premium
probably, depending on which software/firmware version you're running. I think it's more specifically related to the radio version/fw vs the towers causing it. it seems more and more like i get varied results depending on where i'm at. always the same end result, just the behavior in how long 3g stays connected varies.
I have been dealling with the same issues. I was driving and my data went out. Can't get data only if I connect to a WiFi, I tried everything. I am on the latest firmware, prl, ect. I got it back yesterday about 5 hours later but as soon as I go to an area with no service it will not come back. (Voice and text work fine) I am still without data since Noon today. I know I have 3G because my old Epic 4G is working fine. I even flashed the radio again and flashed the whole firmware again. Still doesn't work. I am about to take it back and get the Samsung....
Can someone explain to me the customer service levels at Verizon? I've been dealing with 4G data connection problems since the beginning of June. I decide to finally create a support ticket on July 3rd and again on July 11th (the first ticket was marked completed).
Every time I contact support for an update, they proceed to go through the same basic troubleshooting steps even though I gave them my case number already. Then they go through the "We're sorry for your ...." script and politely tell me that the network team is looking into it and it will be 3 to 5 days.
So, where to I go from here? I've contacted 6 different CS reps because no one previously followed up with me. Who or what is higher up than the network team?
The short term solution today was activate my old Incredible....aarrgh! My frustration level is at it's peak. Do I have any other choices besides wait and cross my fingers?
BSquaredB2 said:
Can someone explain to me the customer service levels at Verizon? I've been dealing with 4G data connection problems since the beginning of June. I decide to finally create a support ticket on July 3rd and again on July 11th (the first ticket was marked completed).
Every time I contact support for an update, they proceed to go through the same basic troubleshooting steps even though I gave them my case number already. Then they go through the "We're sorry for your ...." script and politely tell me that the network team is looking into it and it will be 3 to 5 days.
So, where to I go from here? I've contacted 6 different CS reps because no one previously followed up with me. Who or what is higher up than the network team?
The short term solution today was activate my old Incredible....aarrgh! My frustration level is at it's peak. Do I have any other choices besides wait and cross my fingers?
Click to expand...
Click to collapse
Why can't you just use CDMA (3g) only on your Rezound? I have 4g turned off on my Rezound to save battery. Or are you having issues with both 3g and 4g?
kzoodroid said:
Why can't you just use CDMA (3g) only on your Rezound? I have 4g turned off on my Rezound to save battery. Or are you having issues with both 3g and 4g?
Click to expand...
Click to collapse
I can use 3g, but that isn't why I bought the Rezound. My specific issue with 4g is that it drops completely and randomly when using various apps that have GPS enabled (Facebook, G+, Foursquare, etc...). Shouldn't 4g drop to 3g or 1x if 4g isn't available? Since I'm waiting for Verizon anyway, I'll change it to see if it helps.
The messed up part is that the exact same thing is happening to my wife's Rezound too. We bought them together a few months ago and for the 1st month everything worked great! Verizon confirmed that we live in a 4g area so that isn't the problem.
it is the software radio on the phone. You probably live in a low signal level area. The phone is constantly trying to decide if it should be in 3g or 4g. You should root and try different radios. Calling CS is about useless in my opinion
Mine does the same exact thing, it's definitely frustrating. It used to switch to 3g just fine, but it doesn't anymore. How is it a software issue if it worked fine before? I didn't change anything, I even did a factory reset.
Set your phone to LTE, CDMA or LTE w/voice under phone settings
Type *#*#4636#*#* in your dialer to access this menu
Sent from my PG86100 using Tapatalk 2
My thunderbolt did this, my girlfriends rezound does it, and my rezound does it but not as often or I don't notice. I'm on viperRez s-on and 2.11 boot and I haven't noticed it however when my rezound was stock I noticed it.
I think it's an issue with Verizon. They sent me a new thunderbolt and sim card and I still had the same issue.
Sent from my ADR6425LVW using Tapatalk 2
BSquaredB2 said:
I can use 3g, but that isn't why I bought the Rezound. My specific issue with 4g is that it drops completely and randomly when using various apps that have GPS enabled (Facebook, G+, Foursquare, etc...). Shouldn't 4g drop to 3g or 1x if 4g isn't available? Since I'm waiting for Verizon anyway, I'll change it to see if it helps.
The messed up part is that the exact same thing is happening to my wife's Rezound too. We bought them together a few months ago and for the 1st month everything worked great! Verizon confirmed that we live in a 4g area so that isn't the problem.
Click to expand...
Click to collapse
Its supposed to go from 4g to 3g if there is no 4g signal. I have no use for 4g as I'm on wifi 90% of the time so I turned it off. Since both your phones do it I would say its a signal issue from the tower and not a phone issue. Verizon's LTE network has had some issues and all the bugs aren't worked out yet. Personally I would rather use the Rezound in CDMA only mode than the Incredible, its just an all around better phone.
This happens to me too (I'm completely stock) and it's really bothering me now. I went in to Verizon and they have me a new SIM last weekend but that didn't fix it. I know it's the phone cuz I'll be at work, home, wherever i know for a fact i have 4g. Doesn't drop to 3g, just cuts in and out. and it happens randomly (or so I thought ) but GPS activity does likely because I JUST did a hard reset after calling VZW yesterday and had no problems until I opened up Google maps.
I keep holding out for ICS hoping that'll fix it.
Side note: when I asked the rep about a release date, she said she couldn't find anything on the rezound!
Sent from my ADR6425LVW using xda app-developers app
Thanks for all the support and suggestions! For what it's worth, I'm completely stock and have done a factory reset twice. The thing that I haven't tried is to replace the SIM. I know that is a hit-or-miss solution, but at least I'll be able to cross that off my list when the CS rep calls back.....
The only other thing (I think) I can do is unlock/root/load an ICS ROM and hope that it fixes the 4g issue. I'm assuming a different radio is included with the ROM.
Thanks again...
I have a similar issue. My rezound is completely stock and worked fantastic when I first got it. I live in a high signal 4G area, and get 4-5 bars at all times. Since the beginning of June, my 4G just goes off randomly. Sometimes repeatedly to where its annoying and I put my phone back in my pocket. My phone has never switched from 4G to 3G, its just 4G 4-5 bars to nothing with 4-5 bars. I'd say if i'm using my phone, it happens 30+ times or more a day. Doesn't matter where in town I am. I've contacted verizon on several occasions (I know, a dead end road) and they told me there are no service interruptions in my area and they would call me back (of course, they didn't call me back). I consistently get 30-40Mbps on speedtest wherever I am. If i'm in the basement of my home in a certain spot, it drops to maybe 12-15Mbps.
Its been rather frustrating since I can barely use my phone when it acts up like this. Hoping the new OTA fixes the radios - then I'll probably dabble with CM9 (or 10 if its out by then). But until then, i'll just stay frustrated.
To answer you question, ask to speak with tier 2 support. These folk a lot more tech savvy than the average CS Rep.
hfdpop said:
To answer you question, ask to speak with tier 2 support. These folk a lot more tech savvy than the average CS Rep.
Click to expand...
Click to collapse
Thanks, but I'm currently speaking to tier 2. In the realm of support, I'm not doubting they have skills, but I'm curious as to where my problem goes next. The 5 tier 2 reps have gone through the basics each time I called. The key words are, " I called". I would assume that notes would be made so everyone was on the same page for support.
So they all have told me that they were waiting for the network guys to give them an update. I think that means I got put into a large queue and they will get to me when they get to me.
Sent from my ADR6425LVW using Tapatalk 2
Update: This morning my Tier 2 rep said that the network team updated the trouble ticket. They have tested all of the towers in my area and everything looks good (of course). They also have added my ticket to a parent ticket that is being sent to HTC, because this is a known problem with some Rezound phones. Being pessimistic, I really think smoke is being blown up my **** but what am I going to do?! Pointing fingers usually goes nowhere.....
Per my Rep., my options are to wait for an HTC software update or they will replace the phones with another "like new" Rezound. The like new part freaks me out after reading all the messed-up-phones-sent-back posts from our forums, but there might be a chance that a replacement fixes the problem. Should I wait it out or get the replacement?
Press 0 and it will direct you to talk with a person. Learned that trick a while ago and works almost everywhere.
sshaar said:
I have a similar issue. My rezound is completely stock and worked fantastic when I first got it. I live in a high signal 4G area, and get 4-5 bars at all times. Since the beginning of June, my 4G just goes off randomly. Sometimes repeatedly to where its annoying and I put my phone back in my pocket. My phone has never switched from 4G to 3G, its just 4G 4-5 bars to nothing with 4-5 bars. I'd say if i'm using my phone, it happens 30+ times or more a day. Doesn't matter where in town I am. I've contacted verizon on several occasions (I know, a dead end road) and they told me there are no service interruptions in my area and they would call me back (of course, they didn't call me back). I consistently get 30-40Mbps on speedtest wherever I am. If i'm in the basement of my home in a certain spot, it drops to maybe 12-15Mbps.
Its been rather frustrating since I can barely use my phone when it acts up like this. Hoping the new OTA fixes the radios - then I'll probably dabble with CM9 (or 10 if its out by then). But until then, i'll just stay frustrated.
Click to expand...
Click to collapse
they should really implement fastdormancy for 4G LTE because on 3G, theres a power state called CELL&URA_pch which doesn't use any data but it is able to keep a connection to the network.
I was also told there will be a software update to fix the 4G dropping issues and I was told that verizon is aware of the problem, and so is HTC. If its the same thing that was on the ICS leak, are the people running ICS leaks or roms based on these leaks having the same reception issues? I've been curious about this but rarely get on to post, i'm guilty of lurking.
sshaar said:
I was also told there will be a software update to fix the 4G dropping issues and I was told that verizon is aware of the problem, and so is HTC. If its the same thing that was on the ICS leak, are the people running ICS leaks or roms based on these leaks having the same reception issues? I've been curious about this but rarely get on to post, i'm guilty of lurking.
Click to expand...
Click to collapse
I just flashed a co-worker's phone today with the latest ICS RUU that leaked and his data dropping issues are gone completely, for what it's worth.
PhantomApollyon said:
I just flashed a co-worker's phone today with the latest ICS RUU that leaked and his data dropping issues are gone completely, for what it's worth.
Click to expand...
Click to collapse
Thats promising news at least :good:
BSquaredB2 said:
Thanks, but I'm currently speaking to tier 2. In the realm of support, I'm not doubting they have skills, but I'm curious as to where my problem goes next. The 5 tier 2 reps have gone through the basics each time I called. The key words are, " I called". I would assume that notes would be made so everyone was on the same page for support.
So they all have told me that they were waiting for the network guys to give them an update. I think that means I got put into a large queue and they will get to me when they get to me.
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
BSquaredB2 said:
Update: This morning my Tier 2 rep said that the network team updated the trouble ticket. They have tested all of the towers in my area and everything looks good (of course). They also have added my ticket to a parent ticket that is being sent to HTC, because this is a known problem with some Rezound phones. Being pessimistic, I really think smoke is being blown up my **** but what am I going to do?! Pointing fingers usually goes nowhere.....
Per my Rep., my options are to wait for an HTC software update or they will replace the phones with another "like new" Rezound. The like new part freaks me out after reading all the messed-up-phones-sent-back posts from our forums, but there might be a chance that a replacement fixes the problem. Should I wait it out or get the replacement?
Click to expand...
Click to collapse
Generally speaking this seems to very much be a software issue and unless it's truly a defective device I doubt getting a replacement would fix it. Here's what you do:
1. Flash the latest ICS RUU that leaked for the Rezound, NO you can't go back to the old firmware/software without a lot of work but it doesn't matter if you end up getting it replaced anways
2. Set up everything again and see how it goes
3. If you still have an issue, get the replacement
IF that doesn't fix the issue, your not unlocked, your not S-OFF, so your warranty still stands. It's not like your "NEW" device was doing very well anyways so I wouldn't let a replacement device bother you. I didn't read this whole thread but hopefully I'm not the first person to re-iterate this- "NEW" is just a matter of documentation and the fact that a product is new doesn't mean it's better or will work better than a refurbished device. I personally have had several refurbished devices over the years that worked just fine...much better then the new ones did.
I have noticed a good amount of threads popping up with people talking about signal issues, 3g/4g issues, connection issues or phone issues.
I was wondering if we could find out what the common factor here was and what fixes everyone has been using. I know that some people got new sim cars, problem solved. Some people restored to a full stock image via odin, problem solved. Reflashing the stock radio, problem solved.
So has anyone had any other solutions, issues or any other info regarding signal issues or anything relating to that?
Been through this with the Nexus, S3 and S4
The solution is to buy a Motorola RAZR or iphone.
Things that do not work -
Upgrading to the newest version of Android
Updating the Radio
Changing it to CDMA only
Lifting one leg up, putting one hand on your head and pointing your other hand due north
Attaching a sticker antenna to the back
Using some custom baked firmware
Reading posts from people who claimed they've solved the problem.
Using Bluetooth
Not using Bluetooth
Buying a special case
You can get a femtocell repeater if you are in an office or home where you get little reception but it won't help you on the road or just visiting a friend unless you want to set it up every place you are stationary.
In the end trying to fix the radio design flaw with a firmware update is about as useful as trying to fix a shattered TV screen by adjusting the brightness setting. If you read the radio issues on the Verizon Nexus and the Verizon S3 there are a lot of people claiming they solved it but in the end it still sucks.
I have zero issues with data on my s4 I'm on the east coast running clean rom 1.6.5 solid LTE everywhere..
boe said:
The solution is to buy a Motorola RAZR or iphone.
Things that do not work -
Upgrading to the newest version of Android
Updating the Radio
Changing it to CDMA only
Lifting one leg up, putting one hand on your head and pointing your other hand due north
Attaching a sticker antenna to the back
Using some custom baked firmware
Reading posts from people who claimed they've solved the problem.
Using Bluetooth
Not using Bluetooth
Buying a special case
You can get a femtocell repeater if you are in an office or home where you get little reception but it won't help you on the road or just visiting a friend unless you want to set it up every place you are stationary.
In the end trying to fix the radio design flaw with a firmware update is about as useful as trying to fix a shattered TV screen by adjusting the brightness setting. If you read the radio issues on the Verizon Nexus and the Verizon S3 there are a lot of people claiming they solved it but in the end it still sucks.
Click to expand...
Click to collapse
Unfortunately this is very true, every other VZW Non-Samsung phone I've had hasn't exhibited this issue.
Motorola and Apple have had their share of radio/antenna issues as well.
Sent from my SCH-I545 using Tapatalk 4 Beta
I'm not really talking about comparing the signals to the iPhone or anything. I'm talking about finding a common denominator for the group of people that are suffering from signal, connectivity or phone loss on the s4.
dougmod said:
I'm not really talking about comparing the signals to the iPhone or anything. I'm talking about finding a common denominator for the group of people that are suffering from signal, connectivity or phone loss on the s4.
Click to expand...
Click to collapse
Trying to tie it all together with a common denominator is a logical fallacy. It would be akin to trying to find a common denominator for everyone in the world that has a chronic cough. The causal factor varies from case to case.
Sent from my SCH-I545 using Tapatalk 4 Beta
dougmod said:
I'm not really talking about comparing the signals to the iPhone or anything. I'm talking about finding a common denominator for the group of people that are suffering from signal, connectivity or phone loss on the s4.
Click to expand...
Click to collapse
The common denominator is we are on Verizon and have Samsung phones. If you want to go further, you could do a subset intersect and see we have the S4 on Verizon. It's like saying what is a common denominator for those people who have safety issues with the Chevy Corvair. It is a design flaw that only could be fixed by replacing the phone with a different model. Trust me, I went down this path with the Nexus and the S3 - magical firmware updates were dangled by fanboys saying they would come and fix the issue but the firmware updates came but they never fixed the issue.
If you want better signal, you could buy a different phone or get a femtocell repeater. TRUST me, I would love a magic bullet to fix the issue but there isn't one. On the plus side you'll get a ton of helpful posts from people saying they never have issues or you must be doing something wrong.
I dont know what is up with all ur phones, but my signal is much better than my old Galaxy Nexus/RAZR M. I am getting 2-3 more bars of 4G at work. At home it use to be only 3G, but now im getting at least 2 bars of 4G. I don't even turn on my WiFi anymore at home or work.
bars dont really mean much...
i have had some odd issues where i will be in home depot or grocery store trying to look something up and it will fail; market doesnt work, browser doesnt work. phone calls and texts (over gvoice so data) wont work.
the razM i had before this was solid. my GF still has the razrM and we were at grocery store other day and if you went the their app there was a coupon to add and the s4 was refusing all data again.
i had similar issues with an old HTC Dinc2 and it was then i started using an app "restart connections" to get data back but it doesnt fix the issue on the s4 i have. if i reboot the phone data comes back.
i have also twice now went to use gmaps and it it attempts to look up an address for 3-5 min and i finally restart the phone and go back in and find the address ASAP after reboot.
something funky is going on and i havent taken the time to try and look at syslogs yet...
i am running the stock MDK rom (rooted) on VZW
reception is odd
matt1733 said:
I have zero issues with data on my s4 I'm on the east coast running clean rom 1.6.5 solid LTE everywhere..
Click to expand...
Click to collapse
I'm in a difficult reception area in the middle of manhattan. Funny thing is that I almost always have 4G - even in my house. At the same time, I never have more than two bars of signal in my house. I have occasionally had trouble making calls (I think the tower I'm reaching is too busy), but once connected, no one has complained and dropped calls are rare.
I don't understand this and don't know whether to complain or not because although there are almost no bars, there is reception that is pretty good. So I've left well enough alone.
This phone gets decent reception for me. Dropping from 4g to 3g is new for me after coming from an htc rezound though. My rez NEVER dropped 4g in my city anywhere. Guess radios is the one thing htc can do right. My s4 drops to 3g in multiple areas sometimes. Hopefully Samsung keeps getting better with their radios and they'll have me as a customer for more years of they do
Sent from my SCH-I545 using Tapatalk 2
trekuhl said:
bars dont really mean much...
i have had some odd issues where i will be in home depot or grocery store trying to look something up and it will fail; market doesnt work, browser doesnt work. phone calls and texts (over gvoice so data) wont work.
the razM i had before this was solid. my GF still has the razrM and we were at grocery store other day and if you went the their app there was a coupon to add and the s4 was refusing all data again.
i had similar issues with an old HTC Dinc2 and it was then i started using an app "restart connections" to get data back but it doesnt fix the issue on the s4 i have. if i reboot the phone data comes back.
i have also twice now went to use gmaps and it it attempts to look up an address for 3-5 min and i finally restart the phone and go back in and find the address ASAP after reboot.
something funky is going on and i havent taken the time to try and look at syslogs yet...
i am running the stock MDK rom (rooted) on VZW
Click to expand...
Click to collapse
This is basically the same issue I have. Only a reboot/data toggle won't fix it. I had two bars(not that it means much, I didn't look at the db) and it kept saying it was communicating with the tower via the green/red up/down indicators, but I couldn't access any data services. I moved my car approximately 500 yards to the south and viola, data again. I don't get why I could make a call, but I couldn't access data.
That being said, it's still better than my Gnex for....well...everything. But I would say worse than my Rezound, Bionic.
i ended up flashing the modem with the ME7 version, while keeping the rest of the ROM on the original MDK. that was about amonth ago and i think ive only had to reboot 1-2 times because of data drop.