Can someone explain to me the customer service levels at Verizon? I've been dealing with 4G data connection problems since the beginning of June. I decide to finally create a support ticket on July 3rd and again on July 11th (the first ticket was marked completed).
Every time I contact support for an update, they proceed to go through the same basic troubleshooting steps even though I gave them my case number already. Then they go through the "We're sorry for your ...." script and politely tell me that the network team is looking into it and it will be 3 to 5 days.
So, where to I go from here? I've contacted 6 different CS reps because no one previously followed up with me. Who or what is higher up than the network team?
The short term solution today was activate my old Incredible....aarrgh! My frustration level is at it's peak. Do I have any other choices besides wait and cross my fingers?
BSquaredB2 said:
Can someone explain to me the customer service levels at Verizon? I've been dealing with 4G data connection problems since the beginning of June. I decide to finally create a support ticket on July 3rd and again on July 11th (the first ticket was marked completed).
Every time I contact support for an update, they proceed to go through the same basic troubleshooting steps even though I gave them my case number already. Then they go through the "We're sorry for your ...." script and politely tell me that the network team is looking into it and it will be 3 to 5 days.
So, where to I go from here? I've contacted 6 different CS reps because no one previously followed up with me. Who or what is higher up than the network team?
The short term solution today was activate my old Incredible....aarrgh! My frustration level is at it's peak. Do I have any other choices besides wait and cross my fingers?
Click to expand...
Click to collapse
Why can't you just use CDMA (3g) only on your Rezound? I have 4g turned off on my Rezound to save battery. Or are you having issues with both 3g and 4g?
kzoodroid said:
Why can't you just use CDMA (3g) only on your Rezound? I have 4g turned off on my Rezound to save battery. Or are you having issues with both 3g and 4g?
Click to expand...
Click to collapse
I can use 3g, but that isn't why I bought the Rezound. My specific issue with 4g is that it drops completely and randomly when using various apps that have GPS enabled (Facebook, G+, Foursquare, etc...). Shouldn't 4g drop to 3g or 1x if 4g isn't available? Since I'm waiting for Verizon anyway, I'll change it to see if it helps.
The messed up part is that the exact same thing is happening to my wife's Rezound too. We bought them together a few months ago and for the 1st month everything worked great! Verizon confirmed that we live in a 4g area so that isn't the problem.
it is the software radio on the phone. You probably live in a low signal level area. The phone is constantly trying to decide if it should be in 3g or 4g. You should root and try different radios. Calling CS is about useless in my opinion
Mine does the same exact thing, it's definitely frustrating. It used to switch to 3g just fine, but it doesn't anymore. How is it a software issue if it worked fine before? I didn't change anything, I even did a factory reset.
Set your phone to LTE, CDMA or LTE w/voice under phone settings
Type *#*#4636#*#* in your dialer to access this menu
Sent from my PG86100 using Tapatalk 2
My thunderbolt did this, my girlfriends rezound does it, and my rezound does it but not as often or I don't notice. I'm on viperRez s-on and 2.11 boot and I haven't noticed it however when my rezound was stock I noticed it.
I think it's an issue with Verizon. They sent me a new thunderbolt and sim card and I still had the same issue.
Sent from my ADR6425LVW using Tapatalk 2
BSquaredB2 said:
I can use 3g, but that isn't why I bought the Rezound. My specific issue with 4g is that it drops completely and randomly when using various apps that have GPS enabled (Facebook, G+, Foursquare, etc...). Shouldn't 4g drop to 3g or 1x if 4g isn't available? Since I'm waiting for Verizon anyway, I'll change it to see if it helps.
The messed up part is that the exact same thing is happening to my wife's Rezound too. We bought them together a few months ago and for the 1st month everything worked great! Verizon confirmed that we live in a 4g area so that isn't the problem.
Click to expand...
Click to collapse
Its supposed to go from 4g to 3g if there is no 4g signal. I have no use for 4g as I'm on wifi 90% of the time so I turned it off. Since both your phones do it I would say its a signal issue from the tower and not a phone issue. Verizon's LTE network has had some issues and all the bugs aren't worked out yet. Personally I would rather use the Rezound in CDMA only mode than the Incredible, its just an all around better phone.
This happens to me too (I'm completely stock) and it's really bothering me now. I went in to Verizon and they have me a new SIM last weekend but that didn't fix it. I know it's the phone cuz I'll be at work, home, wherever i know for a fact i have 4g. Doesn't drop to 3g, just cuts in and out. and it happens randomly (or so I thought ) but GPS activity does likely because I JUST did a hard reset after calling VZW yesterday and had no problems until I opened up Google maps.
I keep holding out for ICS hoping that'll fix it.
Side note: when I asked the rep about a release date, she said she couldn't find anything on the rezound!
Sent from my ADR6425LVW using xda app-developers app
Thanks for all the support and suggestions! For what it's worth, I'm completely stock and have done a factory reset twice. The thing that I haven't tried is to replace the SIM. I know that is a hit-or-miss solution, but at least I'll be able to cross that off my list when the CS rep calls back.....
The only other thing (I think) I can do is unlock/root/load an ICS ROM and hope that it fixes the 4g issue. I'm assuming a different radio is included with the ROM.
Thanks again...
I have a similar issue. My rezound is completely stock and worked fantastic when I first got it. I live in a high signal 4G area, and get 4-5 bars at all times. Since the beginning of June, my 4G just goes off randomly. Sometimes repeatedly to where its annoying and I put my phone back in my pocket. My phone has never switched from 4G to 3G, its just 4G 4-5 bars to nothing with 4-5 bars. I'd say if i'm using my phone, it happens 30+ times or more a day. Doesn't matter where in town I am. I've contacted verizon on several occasions (I know, a dead end road) and they told me there are no service interruptions in my area and they would call me back (of course, they didn't call me back). I consistently get 30-40Mbps on speedtest wherever I am. If i'm in the basement of my home in a certain spot, it drops to maybe 12-15Mbps.
Its been rather frustrating since I can barely use my phone when it acts up like this. Hoping the new OTA fixes the radios - then I'll probably dabble with CM9 (or 10 if its out by then). But until then, i'll just stay frustrated.
To answer you question, ask to speak with tier 2 support. These folk a lot more tech savvy than the average CS Rep.
hfdpop said:
To answer you question, ask to speak with tier 2 support. These folk a lot more tech savvy than the average CS Rep.
Click to expand...
Click to collapse
Thanks, but I'm currently speaking to tier 2. In the realm of support, I'm not doubting they have skills, but I'm curious as to where my problem goes next. The 5 tier 2 reps have gone through the basics each time I called. The key words are, " I called". I would assume that notes would be made so everyone was on the same page for support.
So they all have told me that they were waiting for the network guys to give them an update. I think that means I got put into a large queue and they will get to me when they get to me.
Sent from my ADR6425LVW using Tapatalk 2
Update: This morning my Tier 2 rep said that the network team updated the trouble ticket. They have tested all of the towers in my area and everything looks good (of course). They also have added my ticket to a parent ticket that is being sent to HTC, because this is a known problem with some Rezound phones. Being pessimistic, I really think smoke is being blown up my **** but what am I going to do?! Pointing fingers usually goes nowhere.....
Per my Rep., my options are to wait for an HTC software update or they will replace the phones with another "like new" Rezound. The like new part freaks me out after reading all the messed-up-phones-sent-back posts from our forums, but there might be a chance that a replacement fixes the problem. Should I wait it out or get the replacement?
Press 0 and it will direct you to talk with a person. Learned that trick a while ago and works almost everywhere.
sshaar said:
I have a similar issue. My rezound is completely stock and worked fantastic when I first got it. I live in a high signal 4G area, and get 4-5 bars at all times. Since the beginning of June, my 4G just goes off randomly. Sometimes repeatedly to where its annoying and I put my phone back in my pocket. My phone has never switched from 4G to 3G, its just 4G 4-5 bars to nothing with 4-5 bars. I'd say if i'm using my phone, it happens 30+ times or more a day. Doesn't matter where in town I am. I've contacted verizon on several occasions (I know, a dead end road) and they told me there are no service interruptions in my area and they would call me back (of course, they didn't call me back). I consistently get 30-40Mbps on speedtest wherever I am. If i'm in the basement of my home in a certain spot, it drops to maybe 12-15Mbps.
Its been rather frustrating since I can barely use my phone when it acts up like this. Hoping the new OTA fixes the radios - then I'll probably dabble with CM9 (or 10 if its out by then). But until then, i'll just stay frustrated.
Click to expand...
Click to collapse
they should really implement fastdormancy for 4G LTE because on 3G, theres a power state called CELL&URA_pch which doesn't use any data but it is able to keep a connection to the network.
I was also told there will be a software update to fix the 4G dropping issues and I was told that verizon is aware of the problem, and so is HTC. If its the same thing that was on the ICS leak, are the people running ICS leaks or roms based on these leaks having the same reception issues? I've been curious about this but rarely get on to post, i'm guilty of lurking.
sshaar said:
I was also told there will be a software update to fix the 4G dropping issues and I was told that verizon is aware of the problem, and so is HTC. If its the same thing that was on the ICS leak, are the people running ICS leaks or roms based on these leaks having the same reception issues? I've been curious about this but rarely get on to post, i'm guilty of lurking.
Click to expand...
Click to collapse
I just flashed a co-worker's phone today with the latest ICS RUU that leaked and his data dropping issues are gone completely, for what it's worth.
PhantomApollyon said:
I just flashed a co-worker's phone today with the latest ICS RUU that leaked and his data dropping issues are gone completely, for what it's worth.
Click to expand...
Click to collapse
Thats promising news at least :good:
BSquaredB2 said:
Thanks, but I'm currently speaking to tier 2. In the realm of support, I'm not doubting they have skills, but I'm curious as to where my problem goes next. The 5 tier 2 reps have gone through the basics each time I called. The key words are, " I called". I would assume that notes would be made so everyone was on the same page for support.
So they all have told me that they were waiting for the network guys to give them an update. I think that means I got put into a large queue and they will get to me when they get to me.
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
BSquaredB2 said:
Update: This morning my Tier 2 rep said that the network team updated the trouble ticket. They have tested all of the towers in my area and everything looks good (of course). They also have added my ticket to a parent ticket that is being sent to HTC, because this is a known problem with some Rezound phones. Being pessimistic, I really think smoke is being blown up my **** but what am I going to do?! Pointing fingers usually goes nowhere.....
Per my Rep., my options are to wait for an HTC software update or they will replace the phones with another "like new" Rezound. The like new part freaks me out after reading all the messed-up-phones-sent-back posts from our forums, but there might be a chance that a replacement fixes the problem. Should I wait it out or get the replacement?
Click to expand...
Click to collapse
Generally speaking this seems to very much be a software issue and unless it's truly a defective device I doubt getting a replacement would fix it. Here's what you do:
1. Flash the latest ICS RUU that leaked for the Rezound, NO you can't go back to the old firmware/software without a lot of work but it doesn't matter if you end up getting it replaced anways
2. Set up everything again and see how it goes
3. If you still have an issue, get the replacement
IF that doesn't fix the issue, your not unlocked, your not S-OFF, so your warranty still stands. It's not like your "NEW" device was doing very well anyways so I wouldn't let a replacement device bother you. I didn't read this whole thread but hopefully I'm not the first person to re-iterate this- "NEW" is just a matter of documentation and the fact that a product is new doesn't mean it's better or will work better than a refurbished device. I personally have had several refurbished devices over the years that worked just fine...much better then the new ones did.
Related
Background: I have been very disappointed with the battery life and signal strength of my Eris since day one. While at work my battery would die every day by one or two oclock. However at home on the weekends, my battery would last for two days, no problem. I decided the problem was the fact that while at work, my signal was slim to none and mostly none, and the phone was constantly searching for signal and killing the battery.
I chose Verizon as my carrier based on the fact that all the corporate phones on the site where i work were Verizon, and all had excellent coverage everwhere on the 4200 acre site. I placed several calls to Vzn cust. ser. and finally was sent a new Eris in case the problem was with the phone. It wasn't.
On Wednesday, I called again to complain and was put through to an excellent Tech support rep. and I mentioned the fact that the site corporate phones all used Vzn and had since it was Alltel. Apparently a lightbulb went off in her head at that moment. She asked if any previous CS reps had mentioned a Hybrid PRL. I said nope. This PRL allows the use of Alltel towers if they are closer than the nearest Vzn tower.
She pushed the PRL to my phone and within 30 mins, I had 3 and 4 bars in my office where i had zero before. And my battery meter didnt move for the rest of the day.
Bottom line. If you are experiencing pour signal and short battery life, Call Vzn and ask for the Hybrid PRL. it just might help you too.
Sorry for the long post. but this has given me a completely different phone and I definetly wanted to share.
05
Wow, I may have to give them a call.
Sent from my Eris using the XDA mobile application powered by Tapatalk
05swtc said:
Background: I have been very disappointed with the battery life and signal strength of my Eris since day one. While at work my battery would die every day by one or two oclock. However at home on the weekends, my battery would last for two days, no problem. I decided the problem was the fact that while at work, my signal was slim to none and mostly none, and the phone was constantly searching for signal and killing the battery.
I chose Verizon as my carrier based on the fact that all the corporate phones on the site where i work were Verizon, and all had excellent coverage everwhere on the 4200 acre site. I placed several calls to Vzn cust. ser. and finally was sent a new Eris in case the problem was with the phone. It wasn't.
On Wednesday, I called again to complain and was put through to an excellent Tech support rep. and I mentioned the fact that the site corporate phones all used Vzn and had since it was Alltel. Apparently a lightbulb went off in her head at that moment. She asked if any previous CS reps had mentioned a Hybrid PRL. I said nope. This PRL allows the use of Alltel towers if they are closer than the nearest Vzn tower.
She pushed the PRL to my phone and within 30 mins, I had 3 and 4 bars in my office where i had zero before. And my battery meter didnt move for the rest of the day.
Bottom line. If you are experiencing pour signal and short battery life, Call Vzn and ask for the Hybrid PRL. it just might help you too.
Sorry for the long post. but this has given me a completely different phone and I definetly wanted to share.
05
Click to expand...
Click to collapse
wow....
fyi all you had to do was open your phone dialer and hit *228 option 2 and let it run its the same thing if im not mistaken
Kodiakco said:
Wow, I may have to give them a call.
Sent from my Eris using the XDA mobile application powered by Tapatalk
Click to expand...
Click to collapse
No need to, http://forum.xda-developers.com/showthread.php?t=673661
Anything else we can try then for us californians?
that map is outdated.. alltell had coverage for CA.
Wow Framework!! way to split information into two different threads so that every thing in confusing. Thats why new members ask so many questions, because our information is spread all over the place. I would think that your thread could have been put with mine and all the information would have been in one spot.
05
DS36 said:
wow....
fyi all you had to do was open your phone dialer and hit *228 option 2 and let it run its the same thing if im not mistaken
Click to expand...
Click to collapse
This is incorrect.
see the link to other thread for reasons why.
Hmmm i see now thanks for pointing that out
Schyzm said:
This is incorrect.
see the link to other thread for reasons why.
Click to expand...
Click to collapse
im actually running the hybrid prl just flashed it a few days ago and it works great went from one bar inside to three bars steady now
i read on another post on xda that you should try to update your prl every two months or so using option 2 in *228 which i found a little suspect
05swtc said:
Wow Framework!! way to split information into two different threads so that every thing in confusing. Thats why new members ask so many questions, because our information is spread all over the place. I would think that your thread could have been put with mine and all the information would have been in one spot.
05
Click to expand...
Click to collapse
lol, wow. It's better when its spread, and why would it be confusing? He explained it and displayed it better so I don't know what you are talking about.
Hello Friend Citizen! You have come to this thread because your 3g is not working correctly. You may have a 1x lock or even no data at all. It is important that you follow these steps:
1. DO NOT PANIC
2. DO NOT DECIDE TO BADMOUTH A ROM/RADIO/KERNEL ETC. (its not their fault. Honestly!)
3. Breathe.
4. See step 1.
Now that we've gone that far, let me first say that VZW is having network issues. Due to these issues, they have been causing phones in different areas and even random phones (not always your friends in the same area) to lose 3g. This is affecting the Fascinate as well as the ThunderBolt, the PALM PRE and many other verizon 3g and 4g phones.
On the offchance that it is actually a modem problem, simply backup your rom and restore to stock via odin. Test out your 3g and if it is still lost, relax and restore your rom and wait for VZW to get their act together.
You can use the DL09 package in this thread to test the stock radio.
http://forum.xda-developers.com/showthread.php?t=1044474
Probably not the correct place to post this, but great thread
yeah, mine literally went out in the last 30 minutes, tried *228 option 1 and after rebooting nothing changed....but now according to the network *228 is "not a valid number"
anyone want to conspire about how this could be a part of implementing the "if you're rooted we will deny you data access" drama that was floating around recently?
Nahh...
Double-checked with a coworker who also has a Fascinate. Bone-stock DL09 and she has no data right now, as well.
I've gone back to DL09 several time running stock, unlock, non-root...and 3G still wacked.
Let it OTA update to ED01 stock (took damn 3 hours) and still wacked
Took it to verizon store to show them a vanilla stock ED01 with 3G issue. They confirmed the hardware was hosed and will be sending me a new one.
I also went to the Verizon store an hour ago to have my phone looked at. The rep called a tech and apparently he said that my phone wasn't receiving any data from their side. So he reset my data and wamo.. pages are loading, the market works, and I'm still on dl09 modem. Going to flash EC01 and see what happens. Definintly something wrong on their side of this.
any links to the data outage information?
smilepak said:
I've gone back to DL09 several time running stock, unlock, non-root...and 3G still wacked.
Let it OTA update to ED01 stock (took damn 3 hours) and still wacked
Took it to verizon store to show them a vanilla stock ED01 with 3G issue. They confirmed the hardware was hosed and will be sending me a new one.
Click to expand...
Click to collapse
I don't think it's the hardware, Verizon is having confirmed data issues. Their 4G network went down earlier today and all devices fell back to 3G, which is now having issues. Mine actually came back a little while ago only to disappear again....it's a flaky network at this point. The guy at the Verizon store doesn't have the ability to assure you your hardware is hosed. That was opinion.
On the phone with a tech right now. Let's see what they can do for me.
On the phone with a tech right now. Let's see what they can do for me.
Click to expand...
Click to collapse
Let me know.. I'm tempted to take my device in to vzw..
Sent from my SCH-I500 using Tapatalk
With my coworker having the same issue on her untouched DL09, tech support believes it to be a network issue.
He escalated a ticket and hopefully will call back soon.
I'm on 1x on my tunda bowl.
Sent from my ADR6400L using XDA App
just took a poll in the office out of the 5 devices I checked 2 are stuck on 1x (a fasc and a tunabolt). The other three (2 fasc and one inc) are fine.
weird how random it is... all 5 devices are rooted, rom'ed etc..
3G is starting to come back for me. Its sketchy and slow but before as soon as it would pop up if I tried to use it it would flake out. Now it works most of the time but its like its really under a heavy load.
Sent from my SCH-I500 using XDA Premium App
So I guess this is what its like to be on att with an iphone. Or maybe I am just holding my phone wrong.
Sent from my SCH-I500 using Tapatalk
its a 4g problem which is a different spectrum than 3g i have a feeling its a rooted phone acknowledgment verizon is scanning for and then locking out data as they assume we are tethering free and taking up too much data communication ive called tech support they didnt confirm any of this however no outages in my area and have rebooted and updated settings to my device from there end so ill let ya know if it worked ... currently back to stock with froyo update that took 2 hours to download at 1x wtf... i hope im just being paranoid..
ilprobu2 said:
its a 4g problem which is a different spectrum than 3g i have a feeling its a rooted phone acknowledgment verizon is scanning for and then locking out data as they assume we are tethering free and taking up too much data communication ive called tech support they didnt confirm any of this however no outages in my area and have rebooted and updated settings to my device from there end so ill let ya know if it worked ... currently back to stock with froyo update that took 2 hours to download at 1x wtf... i hope im just being paranoid..
Click to expand...
Click to collapse
Where's that guy that was screaming this prediction all over android enthusiast forums everywhere? Is he taking credit? Lol
Sent from my SCH-I500 using XDA Premium App
ilprobu2 said:
its a 4g problem which is a different spectrum than 3g i have a feeling its a rooted phone acknowledgment verizon is scanning for and then locking out data as they assume we are tethering free and taking up too much data communication ive called tech support they didnt confirm any of this however no outages in my area and have rebooted and updated settings to my device from there end so ill let ya know if it worked ... currently back to stock with froyo update that took 2 hours to download at 1x wtf... i hope im just being paranoid..
Click to expand...
Click to collapse
Your foil hat is crooked.
Besides that, there is not just a 4G problem. Sorry to disappoint ya.
ilprobu2 said:
its a 4g problem which is a different spectrum than 3g i have a feeling its a rooted phone acknowledgment verizon is scanning for and then locking out data as they assume we are tethering free and taking up too much data communication ive called tech support they didnt confirm any of this however no outages in my area and have rebooted and updated settings to my device from there end so ill let ya know if it worked ... currently back to stock with froyo update that took 2 hours to download at 1x wtf... i hope im just being paranoid..
Click to expand...
Click to collapse
no its not. its the same thing. there is no functioning 4g network in the world. the "4g" that the networks are feeding us is just a slightly increase bandwidth aloted to certian phones. 4g is a gigabit network and requires different hardware in the towers. the load of crap that the networks are shoveling as "4g" is basiclly the same as you calling your cable company and increasing your cable modem speed. they are simply increasing the landline bandwidth to allow for increased use.
the problem comes from vzw not properly anticipating bandwidth demands after "4g" was launched.
Honestly I lost my 3G while messing around in the **772. I ended up just calling tech. They had to remove what ever identifys me on there 3g network. Then reactivate.. in seconds my 3g became active.... Though the tech was confused to why I was showing me roaming.... and yes data roaming was unchecked and system select set to home... But never the less I'm good now.....
Sent from my SCH-I500 using XDA Premium App
So... About 4 days ago, I noticed that I couldn't connect to 4G anymore, but 3G works fine. Now I've always had full signal 4G where I live because there's a tower just down the block by the Sprint store. I can connect and I even get an I.P. address, but there's no data getting through. You can imagine how many times I went to recovery, cleared data, wiped, re-flashed, all the while thinking it was the ROM that had problems.
The answer came to me in the form of my younger brother. He has the Evo Shift and also had been having issues with his 4G. Now his phone is stock, so that ruled out the ROM being the issue (thank GOD I thought I somehow screwed my WiMax). So he tells me there was a power outage about 4 days ago at around 3am, since then he hasn't been able to connect.
What I'm thinking is- IT'S BEEN 4 DAYS... You guys here who work at Sprint, do you think a small power outage can bork the 4G network for 4 days?
And if so, how come it hasn't affected the 3G network as well?
Maybe It's another issue altogether...
Sprint actually has 4G?
Zoidpilot said:
So... About 4 days ago, I noticed that I couldn't connect to 4G anymore, but 3G works fine. Now I've always had full signal 4G where I live because there's a tower just down the block by the Sprint store. I can connect and I even get an I.P. address, but there's no data getting through. You can imagine how many times I went to recovery, cleared data, wiped, re-flashed, all the while thinking it was the ROM that had problems.
The answer came to me in the form of my younger brother. He has the Evo Shift and also had been having issues with his 4G. Now his phone is stock, so that ruled out the ROM being the issue (thank GOD I thought I somehow screwed my WiMax). So he tells me there was a power outage about 4 days ago at around 3am, since then he hasn't been able to connect.
What I'm thinking is- IT'S BEEN 4 DAYS... You guys here who work at Sprint, do you think a small power outage can bork the 4G network for 4 days?
And if so, how come it hasn't affected the 3G network as well?
Maybe It's another issue altogether...
Click to expand...
Click to collapse
4G is WiMax and 3G is EVDO so one getting knocked out might not affect the other....also, if they haven't had reports about that particular tower, they might not know to fix it.
To the poster above: if your not going to be helpful, don't post.
Sent from my Google Nexus S using xda premium
That sucks man. I'm blanketed in supposedly 4g service and can't get it neither. I wanna go take a dump on one of their towers.
Can a power outage kill 4G? Certainly. Cell towers work like many other electronic devices, and are still prone to things getting shorted (Even if there are several layers of protection to try and stop that). I would honestly recommend calling tech about it and seeing if the towers near you have any posted outages, or at least report the issue.
They likely cannot fix the issue unless they know about it, and if everyone presumes everyone else will report the issue; it may never get reported.
Rayne Jarre said:
Can a power outage kill 4G? Certainly. Cell towers work like many other electronic devices, and are still prone to things getting shorted (Even if there are several layers of protection to try and stop that). I would honestly recommend calling tech about it and seeing if the towers near you have any posted outages, or at least report the issue.
They likely cannot fix the issue unless they know about it, and if everyone presumes everyone else will report the issue; it may never get reported.
Click to expand...
Click to collapse
I'll call tomorrow and bother someone over at the local sprint. I'm just wondering how did the 4G go out and not the 3G network. Oddly enough I also noticed the 3G network is slightly faster now... i.e. - I could never watch HD movies on Youtube without having the 4G on, now since of course I can't connect I tried on 3G and it didn't skip a beat. Maybe breathing too much spray paint fumes is making me crazy
The 4G sits on a separate tower from the Sprint tower's as the 4G is provided via Clear.
Noiro said:
The 4G sits on a separate tower from the Sprint tower's as the 4G is provided via Clear.
Click to expand...
Click to collapse
Gotcha
Sent from my Shooter 3D
I'm stunned at the constant complaints... I believe half of.. everyones issues are due to screwin around and f"n up their phones ,not reading stickies ,,rules , not.knowing...compatibility
The other half is probably defective devices NOT all of us have issues I've had none
The 122.651.3 has bettered the performance no WiFi 3g drop
Great battery from day 1 anyways !!
Root went well on this update providing you follow closely to the procedure.
This device is top notch
Has the s3 spanked
Sent from my EVO using xda app-developers app
My text messages aren't going through and I keep getting an error. I sure hope I am doing something wrong in sending text messages to anyone and everyone on my list.
Network issues.
Welcome to Sprint
I really haven't tinkered with much of anything on my phone and I find the most recent OTA to be MUCH MUCH buggier than the previous version. Before the update I never had Sense crash or any other programs crash. Now they happen once or twice a week (sometimes several in a day). Add that to the fact that I am not S-OFF and I have a loathing hatred for this most recent update.
Rxpert said:
Network issues.
Welcome to Sprint
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I've been with sprint for as long as I can remember and this is the first instance where my text messages have stopped working for more than a few hours. It's the second day and I'll probably go to the sprint store and see what they say about it. It could be my phone. We'll see
JManekia said:
I've been with sprint for as long as I can remember and this is the first instance where my text messages have stopped working for more than a few hours. It's the second day and I'll probably go to the sprint store and see what they say about it. It could be my phone. We'll see
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Sprint is in the middle of a huge overhaul and theres a LOT of strain on it right now
If updating prl/profile doesnt work get your radio checked. If the radio is fine its sprints network
Rxpert said:
Sprint is in the middle of a huge overhaul and theres a LOT of strain on it right now
If updating prl/profile doesnt work get your radio checked. If the radio is fine its sprints network
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Thanks for the tips. Is there any way I can check the radio myself with some sort of an app or should I just take it to sprint store?
Rxpert said:
Network issues.
Welcome to Sprint
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Sorry, but I'm not convinced that my text, roaming and dropped call issues are solely due to the upgrade. You guys can keep screaming that all you want. And I'm not saying that there aren't instances where that's the case. My wife has a shift and isn't experiencing these issues. I've also read about other evo owners with two phones or other sprint phones in their household -- none of which are displaying the same problems.
Again, I'm not saying the network upgrade isn't causing any issues, but it's a bit aggravating to see people post that in every thread containing an issue that can even remotely be attributed to the upgrade like it's gospel.
Sent from my EVO using Tapatalk 2
If you're complaining about SMS issues, missed calls, dropped calls, ect...
Go get your radio tested. It takes 30 minutes at a sprint store. You don't even have to unroot it. Hell, tell them its rooted so they don't mess with the software.
I may try bringing it in tomorrow.
Sent from my EVO using Tapatalk 2
I called up sprint customer service and they were able to refresh it and after rebooting, my phone is able to send and receive text. Can't say it was the phone's fault, so so far this phone has served me well:fingers-crossed:
Yep, pretty odd that my network problems started the same day I bought this phone. Op, Your is working great. Good for you but please don't treat the rest of us as retards. This is my 6th android device. Only one of them wasn't on sprint network. That's only phones I didn't include tablets laying around the house. Nook colors and kfs for the kids and wife.
Sent from my EVO using xda premium
For those not aware...the EVO LTe is set up out of the box to work on LTE and Enhanced CDMA (for lack of better term/knowledge) Also know as Network Vision, or the upgrades.
In cases where an older phone connects and the EVO LTE does, I have confirmed the EVO LTE is connecting to a network type called ehrpd. This network is not yet active in most cities. The older device confirmed to be connected to CDMA and receiving normal 3g.
This is the reasoning behind changing the network mode to cdma only, as many of us have seen that it forces the phone on to CDMA and not ehrpd.
I hhonestly have no idea what I am doing, but this is what I have found in my hours of testing side by side with older devices. From what I can tell every LTE device Sprint carries has this issue, but the other devices appear to lack the ability to switch.
There are also other issues that can contribute to texts and data.
This theory also works in reverse. If I am in an LTE area and on cdma only data and texts are wonky and I have to switch back.
Moral of the story...handoff could be seriously jacked up. I remember Verizon and ATT having similar issues during buildout. You would think someone had figured it out by now.
Sent from my EVO using xda app-developers app
Dudes Sprint is upgrading 38000 towers its common sense that your going to have some connection issues and aside from that people living in high populated areas if one of the towers goes down for the upgrade the other ones are going to have way more traffic hence your problems......... I'm pretty sure that's right? And also if you if you can make calls and not receive calls or text but still have data your on data only o. O
Sent from my EVO using Tapatalk 2
chriswbush said:
Dudes Sprint is upgrading 38000 towers its common sense that your going to have some connection issues and aside from that people living in high populated areas if one of the towers goes down for the upgrade the other ones are going to have way more traffic hence your problems
Sent from my EVO using Tapatalk 2
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This
Yawn.
Sent from my EVO using Tapatalk 2
A lot of the data/sms/call signal issues can be attributed to the current state of network upgrades, though it's obviously impossible to say 100%. In my experience, the network-related things have worked fine from day 1 (July 19th). That said, I have noticed actual system bugs. For example there was a time when I was using Talk (I hardly ever SMS anymore, Talk is way better IMO) and the text in the app became just a jumbled mess of pixels. Took a reboot to fix but it was still weird. And a friend of mine who got his Evo LTE a couple of weeks before me, his phone just started spontaneously overheating all of a sudden yesterday. We suspect a rogue app getting stuck in a loop, but still that's not a good sign; it should have been caught by the OS and at least thrown up a message to kill the offending application. Again, a reboot fixed it but I'm not really keen on that being an actual solution as opposed to a temporary workaround.
00mred00 said:
For those not aware...the EVO LTe is set up out of the box to work on LTE and Enhanced CDMA (for lack of better term/knowledge) Also know as Network Vision, or the upgrades.
In cases where an older phone connects and the EVO LTE does, I have confirmed the EVO LTE is connecting to a network type called ehrpd. This network is not yet active in most cities. The older device confirmed to be connected to CDMA and receiving normal 3g.
This is the reasoning behind changing the network mode to cdma only, as many of us have seen that it forces the phone on to CDMA and not ehrpd.
I hhonestly have no idea what I am doing, but this is what I have found in my hours of testing side by side with older devices. From what I can tell every LTE device Sprint carries has this issue, but the other devices appear to lack the ability to switch.
There are also other issues that can contribute to texts and data.
This theory also works in reverse. If I am in an LTE area and on cdma only data and texts are wonky and I have to switch back.
Moral of the story...handoff could be seriously jacked up. I remember Verizon and ATT having similar issues during buildout. You would think someone had figured it out by now.
Sent from my EVO using xda app-developers app
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This makes the most sense of anything I've ever heard. If sprint would have said cdma2 or something, I wouldn't have had the opinion I did in yesterday's post.
Thanks
Sent from my EVO using xda premium
yamaford said:
This makes the most sense of anything I've ever heard. If sprint would have said cdma2 or something, I wouldn't have had the opinion I did in yesterday's post.
Thanks
Sent from my EVO using xda premium
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If you want to run your own tests, I use network signal info, open signal maps and an app called "network" to find all of this.
I forward everything I find up the chain of command at Sprint but not sure where it goes or what comes out of it
Sent from my EVO using xda app-developers app
I've had my Evo LTE since launch, and have had call issues since the beginning. I came from the OG Evo, and knew Sprint had bad coverage in some areas around me; but this has been much much worse. I would say 4 out 5 calls drop immediately upon connection. I will have half or more signal when I call and as soon as it connects it drops off and I look and there are 0 bars. Oh, I'm also not in a town which has the updated network/LTE. I had done the HTC Unlock immediately, so I was nervous about trying to take my phone back. But thanks to this amazing guide, I can get it back to stock. Has anyone else had issues like this fixed by getting a new phone?
My main question is who do I take it back to? I have the BB Black Tie insurance, so I was thinking that would be easiest/quickest exchange. But I wasn't sure how they would react since there is nothing visibly wrong with the phone. And I'm sure as soon as I get in Best Buy it will work flawlessly .
are you in an area that is currently undergoing Network vision updates? In my area (Chicago suburbs), sprint acknowledged that the NV upgrades were causing problems.
I constantly get "no data connection" when I have 3 bars (not roaming) :/
have try doing a service reset? ##72786#
HTC EVO LTE
iamkoza said:
are you in an area that is currently undergoing Network vision updates? In my area (Chicago suburbs), sprint acknowledged that the NV upgrades were causing problems.
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No, I'm in Oklahoma and we don't even have a date for the upgrades yet .
luisrod03 said:
have try doing a service reset? ##72786#
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I have not. I'm assuming it's okay to do this running S-Off and custom Rom (CM10)?
I have also noticed terrible 3G speeds, much much worse than my OG Evo.
stewie63 said:
No, I'm in Oklahoma and we don't even have a date for the upgrades yet .
I have not. I'm assuming it's okay to do this running S-Off and custom Rom (CM10)?
I have also noticed terrible 3G speeds, much much worse than my OG Evo.
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yeah its ok....the ##72786# it's going to reset your data and voice...as soon as you put the ##72786# on your phone is going to ask for the msl enter it then press menu and reset....your phone is going to reboot and run the hands-free activation...just let it run and test it out see if it works
HTC EVO LTE
What part of Oklahoma?
Sent from my EVO using xda app-developers app
Tulsa
I'm in north okc and have the exact same issue. I've been in numerous lengthy phone calls with sprint about this and I'm on my second phone to no avail. My girls phone is the same. This phone does not like the okc area whatsoever. I remember my 3d was the same. I am currently at the point of leaving sprint for this. I love this phone but its driving me crazy. And let's not get into peak hours data drop.... I'm so frustrated with sprint right now.
Sent from my EVO using Tapatalk 2
Well, I think I'm going to go back full stock tomorrow and run it by a Sprint repair store. Guys in IRC channel recommended I have them check my radios. I work with a guy who has a Samsung on Sprint and doesn't have great signal, but better than mine! I'm so torn right now, I know if i switched to Verizon I'd have great LTE signal all over town, but I wanted to support Sprint and see if they could fix their network. Now I'm regretting it but stuck in contract. But then again if I were to switch, there aren't really any phones I'm interested in on Verizon...
I love this phone but, I am.pissed and tired of repair stores, and sprint technical, and supervisors, and credits. They can see that most of my disconnects are device related and still won't switch me to another device or something. I really don't even want to switch. But, I totally believe its network being upgraded and this device is designed for something other than what's offered in my area.
Sent from my EVO using Tapatalk 2
lawnguy said:
I love this phone but, I am.pissed and tired of repair stores, and sprint technical, and supervisors, and credits. They can see that most of my disconnects are device related and still won't switch me to another device or something. I really don't even want to switch. But, I totally believe its network being upgraded and this device is designed for something other than what's offered in my area.
Sent from my EVO using Tapatalk 2
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Send it in to htc and have them fix it. They warranty it for a year.
I had one that dropped calls but my second one is perfect.
Well, I'm going to try to get to the Sprint store later this afternoon. Will update here with result. If it's just their **** network, think they might let me out of contract if I ***** enough? If they do, then where do I go? I freaking love this phone, but if it can't make phone calls I can't keep it...
--Update--
I went to a Sprint store on Saturday to see what they said. As soon as I mentioned dropped calls and crappy speeds he started apologizing. Evidently they have begun the network update in Oklahoma, which means that a lot of towers are down or not at normal capacity. He said this has been going on most of the year and that the network should be back at normal capacity by the end of the year. He also said he had heard LTE by June-July of 2013, but was just a rumor. He reset my profile and PRL and said it might help. I'm going to stick it out as of now and hope they can produce a solid LTE network. I do really love Sprint and their fight for unlimited data, just hope they keep it up.
Dropped Calls
I, too, have had terrible luck with calls dropping with this phone. I was on the OG EVO and did not have these issues at all. From looking at this site s4gru.com I do not believe that my area (Indy) should be under any network updating as of yet. However, it also looks like Oklahoma should not be, either - so maybe they started early
In the end...my old EVO did not have issues up to the day I upgraded, and the new EVO has had issues since day 1. I do not believe this is a network issue, but more of a hardware/radio/phone design issue. I hoped the newest updates (including radio) would help, but I am still dropping calls way too often.