I've had my Evo LTE since launch, and have had call issues since the beginning. I came from the OG Evo, and knew Sprint had bad coverage in some areas around me; but this has been much much worse. I would say 4 out 5 calls drop immediately upon connection. I will have half or more signal when I call and as soon as it connects it drops off and I look and there are 0 bars. Oh, I'm also not in a town which has the updated network/LTE. I had done the HTC Unlock immediately, so I was nervous about trying to take my phone back. But thanks to this amazing guide, I can get it back to stock. Has anyone else had issues like this fixed by getting a new phone?
My main question is who do I take it back to? I have the BB Black Tie insurance, so I was thinking that would be easiest/quickest exchange. But I wasn't sure how they would react since there is nothing visibly wrong with the phone. And I'm sure as soon as I get in Best Buy it will work flawlessly .
are you in an area that is currently undergoing Network vision updates? In my area (Chicago suburbs), sprint acknowledged that the NV upgrades were causing problems.
I constantly get "no data connection" when I have 3 bars (not roaming) :/
have try doing a service reset? ##72786#
HTC EVO LTE
iamkoza said:
are you in an area that is currently undergoing Network vision updates? In my area (Chicago suburbs), sprint acknowledged that the NV upgrades were causing problems.
Click to expand...
Click to collapse
No, I'm in Oklahoma and we don't even have a date for the upgrades yet .
luisrod03 said:
have try doing a service reset? ##72786#
Click to expand...
Click to collapse
I have not. I'm assuming it's okay to do this running S-Off and custom Rom (CM10)?
I have also noticed terrible 3G speeds, much much worse than my OG Evo.
stewie63 said:
No, I'm in Oklahoma and we don't even have a date for the upgrades yet .
I have not. I'm assuming it's okay to do this running S-Off and custom Rom (CM10)?
I have also noticed terrible 3G speeds, much much worse than my OG Evo.
Click to expand...
Click to collapse
yeah its ok....the ##72786# it's going to reset your data and voice...as soon as you put the ##72786# on your phone is going to ask for the msl enter it then press menu and reset....your phone is going to reboot and run the hands-free activation...just let it run and test it out see if it works
HTC EVO LTE
What part of Oklahoma?
Sent from my EVO using xda app-developers app
Tulsa
I'm in north okc and have the exact same issue. I've been in numerous lengthy phone calls with sprint about this and I'm on my second phone to no avail. My girls phone is the same. This phone does not like the okc area whatsoever. I remember my 3d was the same. I am currently at the point of leaving sprint for this. I love this phone but its driving me crazy. And let's not get into peak hours data drop.... I'm so frustrated with sprint right now.
Sent from my EVO using Tapatalk 2
Well, I think I'm going to go back full stock tomorrow and run it by a Sprint repair store. Guys in IRC channel recommended I have them check my radios. I work with a guy who has a Samsung on Sprint and doesn't have great signal, but better than mine! I'm so torn right now, I know if i switched to Verizon I'd have great LTE signal all over town, but I wanted to support Sprint and see if they could fix their network. Now I'm regretting it but stuck in contract. But then again if I were to switch, there aren't really any phones I'm interested in on Verizon...
I love this phone but, I am.pissed and tired of repair stores, and sprint technical, and supervisors, and credits. They can see that most of my disconnects are device related and still won't switch me to another device or something. I really don't even want to switch. But, I totally believe its network being upgraded and this device is designed for something other than what's offered in my area.
Sent from my EVO using Tapatalk 2
lawnguy said:
I love this phone but, I am.pissed and tired of repair stores, and sprint technical, and supervisors, and credits. They can see that most of my disconnects are device related and still won't switch me to another device or something. I really don't even want to switch. But, I totally believe its network being upgraded and this device is designed for something other than what's offered in my area.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
Send it in to htc and have them fix it. They warranty it for a year.
I had one that dropped calls but my second one is perfect.
Well, I'm going to try to get to the Sprint store later this afternoon. Will update here with result. If it's just their **** network, think they might let me out of contract if I ***** enough? If they do, then where do I go? I freaking love this phone, but if it can't make phone calls I can't keep it...
--Update--
I went to a Sprint store on Saturday to see what they said. As soon as I mentioned dropped calls and crappy speeds he started apologizing. Evidently they have begun the network update in Oklahoma, which means that a lot of towers are down or not at normal capacity. He said this has been going on most of the year and that the network should be back at normal capacity by the end of the year. He also said he had heard LTE by June-July of 2013, but was just a rumor. He reset my profile and PRL and said it might help. I'm going to stick it out as of now and hope they can produce a solid LTE network. I do really love Sprint and their fight for unlimited data, just hope they keep it up.
Dropped Calls
I, too, have had terrible luck with calls dropping with this phone. I was on the OG EVO and did not have these issues at all. From looking at this site s4gru.com I do not believe that my area (Indy) should be under any network updating as of yet. However, it also looks like Oklahoma should not be, either - so maybe they started early
In the end...my old EVO did not have issues up to the day I upgraded, and the new EVO has had issues since day 1. I do not believe this is a network issue, but more of a hardware/radio/phone design issue. I hoped the newest updates (including radio) would help, but I am still dropping calls way too often.
Related
I am coming from an Evo 4G. My apartment has always had sub par reception on sprint but now with the Evo 3D it is becoming irritating. In the same places I had 3G, I now am roaming. In a place where I had 2-3 4G bars, I have barely 1. I have tried updating my prl, my profile. One thing that I will note is that 4G on the 1 reported bar is about as good as the 3 bars on the old Evo. However 3G reception is definitely not very good overall.
My question - as I approach the one month I have had this phone, I wonder if I should:
A. Exchange the phone for another 3D. Has anyone heard of reception issues related to hardware? How has this device compared for everyone to the old Evo as far as reception? Do I have a dud?
B. Return it and get an original Evo.
C. Something else - call sprint ask for airwave or something like that.
I appreciate any advice anyone has. Thanks in advance.
My radio bars do show a tad lower, but I havent really noticed any issues.
I am willing to be some future PRL updates will help this.
My OG Evo was the same around launch time too
Had the same issue vs my old Eris on Verizon. Sprint reset the network which helped some, but I wound up manually changing the PRL to a USCellular one. Gained 4 bars.
Sent from my PG86100 using XDA Premium App
so PRL updates meaning non-sprint developer created? so 2 votes in favor of waiting it out?
berardi said:
I am coming from an Evo 4G. My apartment has always had sub par reception on sprint but now with the Evo 3D it is becoming irritating. In the same places I had 3G, I now am roaming. In a place where I had 2-3 4G bars, I have barely 1. I have tried updating my prl, my profile. One thing that I will note is that 4G on the 1 reported bar is about as good as the 3 bars on the old Evo. However 3G reception is definitely not very good overall.
My question - as I approach the one month I have had this phone, I wonder if I should:
A. Exchange the phone for another 3D. Has anyone heard of reception issues related to hardware? How has this device compared for everyone to the old Evo as far as reception? Do I have a dud?
B. Return it and get an original Evo.
C. Something else - call sprint ask for airwave or something like that.
I appreciate any advice anyone has. Thanks in advance.
Click to expand...
Click to collapse
C.airwave
Sent from my PG86100 using XDA App
ultra78721 said:
C.airwave
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
crap I just noticed it requires Broadband ISP already - I don't have internet at my place - does that mean i can't do anything?
berardi said:
crap I just noticed it requires Broadband ISP already - I don't have internet at my place - does that mean i can't do anything?
Click to expand...
Click to collapse
Have some friends with different carriers test your area, see which is stronger and use their PRL. That's what I did, told that to the Sprint rep while getting my MSL and he liked the idea (I did hint I would leave if I couldn't get a better signal).
Sent from my PG86100 using XDA Premium App
berardi said:
I am coming from an Evo 4G. My apartment has always had sub par reception on sprint but now with the Evo 3D it is becoming irritating. In the same places I had 3G, I now am roaming. In a place where I had 2-3 4G bars, I have barely 1. I have tried updating my prl, my profile. One thing that I will note is that 4G on the 1 reported bar is about as good as the 3 bars on the old Evo. However 3G reception is definitely not very good overall.
My question - as I approach the one month I have had this phone, I wonder if I should:
A. Exchange the phone for another 3D. Has anyone heard of reception issues related to hardware? How has this device compared for everyone to the old Evo as far as reception? Do I have a dud?
B. Return it and get an original Evo.
C. Something else - call sprint ask for airwave or something like that.
I appreciate any advice anyone has. Thanks in advance.
Click to expand...
Click to collapse
Had the exact same issue and well I returned mine this last Sunday and got a new 3d and well it's better so far. Last week Sprint updated prl over the air and it worked for a minute and then it was back to roaming, dropping calls, battery draining like crazy, sensitive power button. I know it's only Monday but I have not dropped one call or went into roaming yet.
MattC74 said:
Had the exact same issue and well I returned mine this last Sunday and got a new 3d and well it's better so far. Last week Sprint updated prl over the air and it worked for a minute and then it was back to roaming, dropping calls, battery draining like crazy, sensitive power button. I know it's only Monday but I have not dropped one call or went into roaming yet.
Click to expand...
Click to collapse
That's great. Wow
What did u say to get it switched without the run around ? They gave u new not refurbished right? Did you take it to the store you bought it at or call in?
ianoob said:
Have some friends with different carriers test your area, see which is stronger and use their PRL. That's what I did, told that to the Sprint rep while getting my MSL and he liked the idea (I did hint I would leave if I couldn't get a better signal).
Sent from my PG86100 using XDA Premium App
Click to expand...
Click to collapse
Verizon is strongest but if I take that PRL then I wont have Sprint 4G will I?
Also how would you load the other PRL?
Thank you!
I had the power button sensitivity issue - where the button presses momentarily caused the power menu to come up instead of going into sleep mode. So I took that phone into Sprint yesterday and they gave me a new phone, within 30 days. Any replacement should be a new phone and not a refurbished one within the initial 30 days of purchase.
Point being is that they new phone to me doesn't pick up a signal as well as the other Evo 3D that I had. We have an Airave at work and the old phone would have max bars and crystal clear, today first day with the new phone was at about 2 or so bars and the one phone call was very well lets just say not so crystal clear.
Recommend you take the phone back and ask them to test it. They can test the phone for you, and worst case swamp it out for you. Don't recommend PRL hacks since those tend to get people kicked out of Sprint due to excessive roaming.
berardi said:
Verizon is strongest but if I take that PRL then I wont have Sprint 4G will I?
Also how would you load the other PRL?
Thank you!
Click to expand...
Click to collapse
Sprint 4G is on a different radio than data/voice, WiMax vs CDMA/1Rxx.
If you search for say "carrier name" PRL July 2011, you should be able to find a current file. Download the file, open QPST Service Programming, click the tab "Roam" and put the file location in "Preferred Roaming". A full tutorial at http://forum.xda-developers.com/showpost.php?p=15158246&postcount=1
weidnerj said:
Recommend you take the phone back and ask them to test it. They can test the phone for you, and worst case swamp it out for you. Don't recommend PRL hacks since those tend to get people kicked out of Sprint due to excessive roaming.
Click to expand...
Click to collapse
Great idea - I think I will do this
berardi said:
That's great. Wow
What did u say to get it switched without the run around ? They gave u new not refurbished right? Did you take it to the store you bought it at or call in?
Click to expand...
Click to collapse
Told them it was dropping calls like crazy which it was and the rep said well lets get you a new one. Yeah got a new one from the same store.
berardi said:
I am coming from an Evo 4G. My apartment has always had sub par reception on sprint but now with the Evo 3D it is becoming irritating. In the same places I had 3G, I now am roaming. In a place where I had 2-3 4G bars, I have barely 1. I have tried updating my prl, my profile. One thing that I will note is that 4G on the 1 reported bar is about as good as the 3 bars on the old Evo. However 3G reception is definitely not very good overall.
My question - as I approach the one month I have had this phone, I wonder if I should:
A. Exchange the phone for another 3D. Has anyone heard of reception issues related to hardware? How has this device compared for everyone to the old Evo as far as reception? Do I have a dud?
B. Return it and get an original Evo.
C. Something else - call sprint ask for airwave or something like that.
I appreciate any advice anyone has. Thanks in advance.
Click to expand...
Click to collapse
I don't think you have a dud. Rather than bars, what are your actual speeds using something like Speed Test from the Market. I've had well....more than 3 of these E3D's, lol, and only 1 got half-ass decent speeds out of the box. With some re-provisioning and data reset methods in the General section I got all of them to set up correctly on the network.
So... About 4 days ago, I noticed that I couldn't connect to 4G anymore, but 3G works fine. Now I've always had full signal 4G where I live because there's a tower just down the block by the Sprint store. I can connect and I even get an I.P. address, but there's no data getting through. You can imagine how many times I went to recovery, cleared data, wiped, re-flashed, all the while thinking it was the ROM that had problems.
The answer came to me in the form of my younger brother. He has the Evo Shift and also had been having issues with his 4G. Now his phone is stock, so that ruled out the ROM being the issue (thank GOD I thought I somehow screwed my WiMax). So he tells me there was a power outage about 4 days ago at around 3am, since then he hasn't been able to connect.
What I'm thinking is- IT'S BEEN 4 DAYS... You guys here who work at Sprint, do you think a small power outage can bork the 4G network for 4 days?
And if so, how come it hasn't affected the 3G network as well?
Maybe It's another issue altogether...
Sprint actually has 4G?
Zoidpilot said:
So... About 4 days ago, I noticed that I couldn't connect to 4G anymore, but 3G works fine. Now I've always had full signal 4G where I live because there's a tower just down the block by the Sprint store. I can connect and I even get an I.P. address, but there's no data getting through. You can imagine how many times I went to recovery, cleared data, wiped, re-flashed, all the while thinking it was the ROM that had problems.
The answer came to me in the form of my younger brother. He has the Evo Shift and also had been having issues with his 4G. Now his phone is stock, so that ruled out the ROM being the issue (thank GOD I thought I somehow screwed my WiMax). So he tells me there was a power outage about 4 days ago at around 3am, since then he hasn't been able to connect.
What I'm thinking is- IT'S BEEN 4 DAYS... You guys here who work at Sprint, do you think a small power outage can bork the 4G network for 4 days?
And if so, how come it hasn't affected the 3G network as well?
Maybe It's another issue altogether...
Click to expand...
Click to collapse
4G is WiMax and 3G is EVDO so one getting knocked out might not affect the other....also, if they haven't had reports about that particular tower, they might not know to fix it.
To the poster above: if your not going to be helpful, don't post.
Sent from my Google Nexus S using xda premium
That sucks man. I'm blanketed in supposedly 4g service and can't get it neither. I wanna go take a dump on one of their towers.
Can a power outage kill 4G? Certainly. Cell towers work like many other electronic devices, and are still prone to things getting shorted (Even if there are several layers of protection to try and stop that). I would honestly recommend calling tech about it and seeing if the towers near you have any posted outages, or at least report the issue.
They likely cannot fix the issue unless they know about it, and if everyone presumes everyone else will report the issue; it may never get reported.
Rayne Jarre said:
Can a power outage kill 4G? Certainly. Cell towers work like many other electronic devices, and are still prone to things getting shorted (Even if there are several layers of protection to try and stop that). I would honestly recommend calling tech about it and seeing if the towers near you have any posted outages, or at least report the issue.
They likely cannot fix the issue unless they know about it, and if everyone presumes everyone else will report the issue; it may never get reported.
Click to expand...
Click to collapse
I'll call tomorrow and bother someone over at the local sprint. I'm just wondering how did the 4G go out and not the 3G network. Oddly enough I also noticed the 3G network is slightly faster now... i.e. - I could never watch HD movies on Youtube without having the 4G on, now since of course I can't connect I tried on 3G and it didn't skip a beat. Maybe breathing too much spray paint fumes is making me crazy
The 4G sits on a separate tower from the Sprint tower's as the 4G is provided via Clear.
Noiro said:
The 4G sits on a separate tower from the Sprint tower's as the 4G is provided via Clear.
Click to expand...
Click to collapse
Gotcha
Sent from my Shooter 3D
First off phone is awesome! I do have a pre order for an s3 from best buy though, so I will be running stock for at least 29 days and putting the phone through its paces. I came from Verizon and the service was overpriced for what I was getting but data speeds were great most of the time. I can deal with this on sprint by using WiFi more which is in abundance on long island. I know sprint is upgrading service, but did I make a mistake leaving Verizon?
If you have access to wifi at home and work you should be good. This is a great phone
Sent via XDA Premium
No... I'm skeptical about these changes to the network, but I think Sprint is doing the right thing.
davwman said:
First off phone is awesome! I do have a pre order for an s3 from best buy though, so I will be running stock for at least 29 days and putting the phone through its paces. I came from Verizon and the service was overpriced for what I was getting but data speeds were great most of the time. I can deal with this on sprint by using WiFi more which is in abundance on long island. I know sprint is upgrading service, but did I make a mistake leaving Verizon?
Click to expand...
Click to collapse
Not sure if your reference to the "29 Days" is to the trial period of the phone before committing to it. On Sprint, it has been reduced to 14 Days.... just thought I would throw that out there if you thought you had 30 days to decided if you wanted to keep the phone or not.
I'm referring to best buys policy on the phone not the service
You made the right choice - unlimited data; cheaper prices; network vision upgrade in progress.
The key is wifi. If you have access to it then you be fine. Sprints customer service is by far better then Verizon. By the way, sprints data isnt as bad as most make it out to be. I wont use it for things like downloading roms or watching videos on netflixs or YouTube. But for radio apps and normal emailing and web browsing i think you'll be fine, i know i am.
Sent from my EVO using xda premium
Thanks for the responses.
eXplicit815 said:
No... I'm skeptical about these changes to the network, but I think Sprint is doing the right thing.
Click to expand...
Click to collapse
The only thing I am concerned about is their quickness to implement the changes. Once all the tower get the software upgrade, it will be legit. They went this route because had they stuck with wimax it would have meant building a LOT more towers... LTE means updating the existing ones, getting 3 or 4 times the range, and maybe building a few more in necessary areas.
Their initial plan was just simply to be the first to have true 4G... which they did successfully. But in my opinion it nipped them in the ass because as soon as everybody got their LTE implemented, it blew the balls off sprint's low range, high spectrum network, and made their "4G" look like a joke.
They are fools, but so is anybody who outrightly decides to go with them knowing their history and then complains about it. Jeez i get so sick of reading threads "o ma you'll never guess what sprint did to me!!!!" .... like stfu and blame yourself for signing the contract.
anyways, little bit of a rant, but once they get LTE up and running it will be nice, and they will. every single place there is a 4g tower, there will be LTE. and in the mean time, more towers will go up.
Service seems good so far been streaming Pandora with no buffering but Sirius xm buffers like a sob
Well, its a sad day. Returned the evo lte due to constant roaming and data drops and weak signal, For a photon. huge downgrade, but at least the photon gets constant data at a respectful speed for me. Im really disappointed about this situation and hope my galaxy s3 pre order comes in right away so I could give it a shot, if not ill go back to the evo lte and hope radio updates help it. Never been this disappointed before over a phone because i really was enjoying the other aspects of it. Photon will at least get wimax in my area. are the data drops and lack of signal reception due to hardware issues with the lte?
Sent from my MB855 using xda premium
Can someone explain to me the customer service levels at Verizon? I've been dealing with 4G data connection problems since the beginning of June. I decide to finally create a support ticket on July 3rd and again on July 11th (the first ticket was marked completed).
Every time I contact support for an update, they proceed to go through the same basic troubleshooting steps even though I gave them my case number already. Then they go through the "We're sorry for your ...." script and politely tell me that the network team is looking into it and it will be 3 to 5 days.
So, where to I go from here? I've contacted 6 different CS reps because no one previously followed up with me. Who or what is higher up than the network team?
The short term solution today was activate my old Incredible....aarrgh! My frustration level is at it's peak. Do I have any other choices besides wait and cross my fingers?
BSquaredB2 said:
Can someone explain to me the customer service levels at Verizon? I've been dealing with 4G data connection problems since the beginning of June. I decide to finally create a support ticket on July 3rd and again on July 11th (the first ticket was marked completed).
Every time I contact support for an update, they proceed to go through the same basic troubleshooting steps even though I gave them my case number already. Then they go through the "We're sorry for your ...." script and politely tell me that the network team is looking into it and it will be 3 to 5 days.
So, where to I go from here? I've contacted 6 different CS reps because no one previously followed up with me. Who or what is higher up than the network team?
The short term solution today was activate my old Incredible....aarrgh! My frustration level is at it's peak. Do I have any other choices besides wait and cross my fingers?
Click to expand...
Click to collapse
Why can't you just use CDMA (3g) only on your Rezound? I have 4g turned off on my Rezound to save battery. Or are you having issues with both 3g and 4g?
kzoodroid said:
Why can't you just use CDMA (3g) only on your Rezound? I have 4g turned off on my Rezound to save battery. Or are you having issues with both 3g and 4g?
Click to expand...
Click to collapse
I can use 3g, but that isn't why I bought the Rezound. My specific issue with 4g is that it drops completely and randomly when using various apps that have GPS enabled (Facebook, G+, Foursquare, etc...). Shouldn't 4g drop to 3g or 1x if 4g isn't available? Since I'm waiting for Verizon anyway, I'll change it to see if it helps.
The messed up part is that the exact same thing is happening to my wife's Rezound too. We bought them together a few months ago and for the 1st month everything worked great! Verizon confirmed that we live in a 4g area so that isn't the problem.
it is the software radio on the phone. You probably live in a low signal level area. The phone is constantly trying to decide if it should be in 3g or 4g. You should root and try different radios. Calling CS is about useless in my opinion
Mine does the same exact thing, it's definitely frustrating. It used to switch to 3g just fine, but it doesn't anymore. How is it a software issue if it worked fine before? I didn't change anything, I even did a factory reset.
Set your phone to LTE, CDMA or LTE w/voice under phone settings
Type *#*#4636#*#* in your dialer to access this menu
Sent from my PG86100 using Tapatalk 2
My thunderbolt did this, my girlfriends rezound does it, and my rezound does it but not as often or I don't notice. I'm on viperRez s-on and 2.11 boot and I haven't noticed it however when my rezound was stock I noticed it.
I think it's an issue with Verizon. They sent me a new thunderbolt and sim card and I still had the same issue.
Sent from my ADR6425LVW using Tapatalk 2
BSquaredB2 said:
I can use 3g, but that isn't why I bought the Rezound. My specific issue with 4g is that it drops completely and randomly when using various apps that have GPS enabled (Facebook, G+, Foursquare, etc...). Shouldn't 4g drop to 3g or 1x if 4g isn't available? Since I'm waiting for Verizon anyway, I'll change it to see if it helps.
The messed up part is that the exact same thing is happening to my wife's Rezound too. We bought them together a few months ago and for the 1st month everything worked great! Verizon confirmed that we live in a 4g area so that isn't the problem.
Click to expand...
Click to collapse
Its supposed to go from 4g to 3g if there is no 4g signal. I have no use for 4g as I'm on wifi 90% of the time so I turned it off. Since both your phones do it I would say its a signal issue from the tower and not a phone issue. Verizon's LTE network has had some issues and all the bugs aren't worked out yet. Personally I would rather use the Rezound in CDMA only mode than the Incredible, its just an all around better phone.
This happens to me too (I'm completely stock) and it's really bothering me now. I went in to Verizon and they have me a new SIM last weekend but that didn't fix it. I know it's the phone cuz I'll be at work, home, wherever i know for a fact i have 4g. Doesn't drop to 3g, just cuts in and out. and it happens randomly (or so I thought ) but GPS activity does likely because I JUST did a hard reset after calling VZW yesterday and had no problems until I opened up Google maps.
I keep holding out for ICS hoping that'll fix it.
Side note: when I asked the rep about a release date, she said she couldn't find anything on the rezound!
Sent from my ADR6425LVW using xda app-developers app
Thanks for all the support and suggestions! For what it's worth, I'm completely stock and have done a factory reset twice. The thing that I haven't tried is to replace the SIM. I know that is a hit-or-miss solution, but at least I'll be able to cross that off my list when the CS rep calls back.....
The only other thing (I think) I can do is unlock/root/load an ICS ROM and hope that it fixes the 4g issue. I'm assuming a different radio is included with the ROM.
Thanks again...
I have a similar issue. My rezound is completely stock and worked fantastic when I first got it. I live in a high signal 4G area, and get 4-5 bars at all times. Since the beginning of June, my 4G just goes off randomly. Sometimes repeatedly to where its annoying and I put my phone back in my pocket. My phone has never switched from 4G to 3G, its just 4G 4-5 bars to nothing with 4-5 bars. I'd say if i'm using my phone, it happens 30+ times or more a day. Doesn't matter where in town I am. I've contacted verizon on several occasions (I know, a dead end road) and they told me there are no service interruptions in my area and they would call me back (of course, they didn't call me back). I consistently get 30-40Mbps on speedtest wherever I am. If i'm in the basement of my home in a certain spot, it drops to maybe 12-15Mbps.
Its been rather frustrating since I can barely use my phone when it acts up like this. Hoping the new OTA fixes the radios - then I'll probably dabble with CM9 (or 10 if its out by then). But until then, i'll just stay frustrated.
To answer you question, ask to speak with tier 2 support. These folk a lot more tech savvy than the average CS Rep.
hfdpop said:
To answer you question, ask to speak with tier 2 support. These folk a lot more tech savvy than the average CS Rep.
Click to expand...
Click to collapse
Thanks, but I'm currently speaking to tier 2. In the realm of support, I'm not doubting they have skills, but I'm curious as to where my problem goes next. The 5 tier 2 reps have gone through the basics each time I called. The key words are, " I called". I would assume that notes would be made so everyone was on the same page for support.
So they all have told me that they were waiting for the network guys to give them an update. I think that means I got put into a large queue and they will get to me when they get to me.
Sent from my ADR6425LVW using Tapatalk 2
Update: This morning my Tier 2 rep said that the network team updated the trouble ticket. They have tested all of the towers in my area and everything looks good (of course). They also have added my ticket to a parent ticket that is being sent to HTC, because this is a known problem with some Rezound phones. Being pessimistic, I really think smoke is being blown up my **** but what am I going to do?! Pointing fingers usually goes nowhere.....
Per my Rep., my options are to wait for an HTC software update or they will replace the phones with another "like new" Rezound. The like new part freaks me out after reading all the messed-up-phones-sent-back posts from our forums, but there might be a chance that a replacement fixes the problem. Should I wait it out or get the replacement?
Press 0 and it will direct you to talk with a person. Learned that trick a while ago and works almost everywhere.
sshaar said:
I have a similar issue. My rezound is completely stock and worked fantastic when I first got it. I live in a high signal 4G area, and get 4-5 bars at all times. Since the beginning of June, my 4G just goes off randomly. Sometimes repeatedly to where its annoying and I put my phone back in my pocket. My phone has never switched from 4G to 3G, its just 4G 4-5 bars to nothing with 4-5 bars. I'd say if i'm using my phone, it happens 30+ times or more a day. Doesn't matter where in town I am. I've contacted verizon on several occasions (I know, a dead end road) and they told me there are no service interruptions in my area and they would call me back (of course, they didn't call me back). I consistently get 30-40Mbps on speedtest wherever I am. If i'm in the basement of my home in a certain spot, it drops to maybe 12-15Mbps.
Its been rather frustrating since I can barely use my phone when it acts up like this. Hoping the new OTA fixes the radios - then I'll probably dabble with CM9 (or 10 if its out by then). But until then, i'll just stay frustrated.
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they should really implement fastdormancy for 4G LTE because on 3G, theres a power state called CELL&URA_pch which doesn't use any data but it is able to keep a connection to the network.
I was also told there will be a software update to fix the 4G dropping issues and I was told that verizon is aware of the problem, and so is HTC. If its the same thing that was on the ICS leak, are the people running ICS leaks or roms based on these leaks having the same reception issues? I've been curious about this but rarely get on to post, i'm guilty of lurking.
sshaar said:
I was also told there will be a software update to fix the 4G dropping issues and I was told that verizon is aware of the problem, and so is HTC. If its the same thing that was on the ICS leak, are the people running ICS leaks or roms based on these leaks having the same reception issues? I've been curious about this but rarely get on to post, i'm guilty of lurking.
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I just flashed a co-worker's phone today with the latest ICS RUU that leaked and his data dropping issues are gone completely, for what it's worth.
PhantomApollyon said:
I just flashed a co-worker's phone today with the latest ICS RUU that leaked and his data dropping issues are gone completely, for what it's worth.
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Thats promising news at least :good:
BSquaredB2 said:
Thanks, but I'm currently speaking to tier 2. In the realm of support, I'm not doubting they have skills, but I'm curious as to where my problem goes next. The 5 tier 2 reps have gone through the basics each time I called. The key words are, " I called". I would assume that notes would be made so everyone was on the same page for support.
So they all have told me that they were waiting for the network guys to give them an update. I think that means I got put into a large queue and they will get to me when they get to me.
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BSquaredB2 said:
Update: This morning my Tier 2 rep said that the network team updated the trouble ticket. They have tested all of the towers in my area and everything looks good (of course). They also have added my ticket to a parent ticket that is being sent to HTC, because this is a known problem with some Rezound phones. Being pessimistic, I really think smoke is being blown up my **** but what am I going to do?! Pointing fingers usually goes nowhere.....
Per my Rep., my options are to wait for an HTC software update or they will replace the phones with another "like new" Rezound. The like new part freaks me out after reading all the messed-up-phones-sent-back posts from our forums, but there might be a chance that a replacement fixes the problem. Should I wait it out or get the replacement?
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Generally speaking this seems to very much be a software issue and unless it's truly a defective device I doubt getting a replacement would fix it. Here's what you do:
1. Flash the latest ICS RUU that leaked for the Rezound, NO you can't go back to the old firmware/software without a lot of work but it doesn't matter if you end up getting it replaced anways
2. Set up everything again and see how it goes
3. If you still have an issue, get the replacement
IF that doesn't fix the issue, your not unlocked, your not S-OFF, so your warranty still stands. It's not like your "NEW" device was doing very well anyways so I wouldn't let a replacement device bother you. I didn't read this whole thread but hopefully I'm not the first person to re-iterate this- "NEW" is just a matter of documentation and the fact that a product is new doesn't mean it's better or will work better than a refurbished device. I personally have had several refurbished devices over the years that worked just fine...much better then the new ones did.
I'm stunned at the constant complaints... I believe half of.. everyones issues are due to screwin around and f"n up their phones ,not reading stickies ,,rules , not.knowing...compatibility
The other half is probably defective devices NOT all of us have issues I've had none
The 122.651.3 has bettered the performance no WiFi 3g drop
Great battery from day 1 anyways !!
Root went well on this update providing you follow closely to the procedure.
This device is top notch
Has the s3 spanked
Sent from my EVO using xda app-developers app
My text messages aren't going through and I keep getting an error. I sure hope I am doing something wrong in sending text messages to anyone and everyone on my list.
Network issues.
Welcome to Sprint
I really haven't tinkered with much of anything on my phone and I find the most recent OTA to be MUCH MUCH buggier than the previous version. Before the update I never had Sense crash or any other programs crash. Now they happen once or twice a week (sometimes several in a day). Add that to the fact that I am not S-OFF and I have a loathing hatred for this most recent update.
Rxpert said:
Network issues.
Welcome to Sprint
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I've been with sprint for as long as I can remember and this is the first instance where my text messages have stopped working for more than a few hours. It's the second day and I'll probably go to the sprint store and see what they say about it. It could be my phone. We'll see
JManekia said:
I've been with sprint for as long as I can remember and this is the first instance where my text messages have stopped working for more than a few hours. It's the second day and I'll probably go to the sprint store and see what they say about it. It could be my phone. We'll see
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Sprint is in the middle of a huge overhaul and theres a LOT of strain on it right now
If updating prl/profile doesnt work get your radio checked. If the radio is fine its sprints network
Rxpert said:
Sprint is in the middle of a huge overhaul and theres a LOT of strain on it right now
If updating prl/profile doesnt work get your radio checked. If the radio is fine its sprints network
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Thanks for the tips. Is there any way I can check the radio myself with some sort of an app or should I just take it to sprint store?
Rxpert said:
Network issues.
Welcome to Sprint
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Sorry, but I'm not convinced that my text, roaming and dropped call issues are solely due to the upgrade. You guys can keep screaming that all you want. And I'm not saying that there aren't instances where that's the case. My wife has a shift and isn't experiencing these issues. I've also read about other evo owners with two phones or other sprint phones in their household -- none of which are displaying the same problems.
Again, I'm not saying the network upgrade isn't causing any issues, but it's a bit aggravating to see people post that in every thread containing an issue that can even remotely be attributed to the upgrade like it's gospel.
Sent from my EVO using Tapatalk 2
If you're complaining about SMS issues, missed calls, dropped calls, ect...
Go get your radio tested. It takes 30 minutes at a sprint store. You don't even have to unroot it. Hell, tell them its rooted so they don't mess with the software.
I may try bringing it in tomorrow.
Sent from my EVO using Tapatalk 2
I called up sprint customer service and they were able to refresh it and after rebooting, my phone is able to send and receive text. Can't say it was the phone's fault, so so far this phone has served me well:fingers-crossed:
Yep, pretty odd that my network problems started the same day I bought this phone. Op, Your is working great. Good for you but please don't treat the rest of us as retards. This is my 6th android device. Only one of them wasn't on sprint network. That's only phones I didn't include tablets laying around the house. Nook colors and kfs for the kids and wife.
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For those not aware...the EVO LTe is set up out of the box to work on LTE and Enhanced CDMA (for lack of better term/knowledge) Also know as Network Vision, or the upgrades.
In cases where an older phone connects and the EVO LTE does, I have confirmed the EVO LTE is connecting to a network type called ehrpd. This network is not yet active in most cities. The older device confirmed to be connected to CDMA and receiving normal 3g.
This is the reasoning behind changing the network mode to cdma only, as many of us have seen that it forces the phone on to CDMA and not ehrpd.
I hhonestly have no idea what I am doing, but this is what I have found in my hours of testing side by side with older devices. From what I can tell every LTE device Sprint carries has this issue, but the other devices appear to lack the ability to switch.
There are also other issues that can contribute to texts and data.
This theory also works in reverse. If I am in an LTE area and on cdma only data and texts are wonky and I have to switch back.
Moral of the story...handoff could be seriously jacked up. I remember Verizon and ATT having similar issues during buildout. You would think someone had figured it out by now.
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Dudes Sprint is upgrading 38000 towers its common sense that your going to have some connection issues and aside from that people living in high populated areas if one of the towers goes down for the upgrade the other ones are going to have way more traffic hence your problems......... I'm pretty sure that's right? And also if you if you can make calls and not receive calls or text but still have data your on data only o. O
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chriswbush said:
Dudes Sprint is upgrading 38000 towers its common sense that your going to have some connection issues and aside from that people living in high populated areas if one of the towers goes down for the upgrade the other ones are going to have way more traffic hence your problems
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This
Yawn.
Sent from my EVO using Tapatalk 2
A lot of the data/sms/call signal issues can be attributed to the current state of network upgrades, though it's obviously impossible to say 100%. In my experience, the network-related things have worked fine from day 1 (July 19th). That said, I have noticed actual system bugs. For example there was a time when I was using Talk (I hardly ever SMS anymore, Talk is way better IMO) and the text in the app became just a jumbled mess of pixels. Took a reboot to fix but it was still weird. And a friend of mine who got his Evo LTE a couple of weeks before me, his phone just started spontaneously overheating all of a sudden yesterday. We suspect a rogue app getting stuck in a loop, but still that's not a good sign; it should have been caught by the OS and at least thrown up a message to kill the offending application. Again, a reboot fixed it but I'm not really keen on that being an actual solution as opposed to a temporary workaround.
00mred00 said:
For those not aware...the EVO LTe is set up out of the box to work on LTE and Enhanced CDMA (for lack of better term/knowledge) Also know as Network Vision, or the upgrades.
In cases where an older phone connects and the EVO LTE does, I have confirmed the EVO LTE is connecting to a network type called ehrpd. This network is not yet active in most cities. The older device confirmed to be connected to CDMA and receiving normal 3g.
This is the reasoning behind changing the network mode to cdma only, as many of us have seen that it forces the phone on to CDMA and not ehrpd.
I hhonestly have no idea what I am doing, but this is what I have found in my hours of testing side by side with older devices. From what I can tell every LTE device Sprint carries has this issue, but the other devices appear to lack the ability to switch.
There are also other issues that can contribute to texts and data.
This theory also works in reverse. If I am in an LTE area and on cdma only data and texts are wonky and I have to switch back.
Moral of the story...handoff could be seriously jacked up. I remember Verizon and ATT having similar issues during buildout. You would think someone had figured it out by now.
Sent from my EVO using xda app-developers app
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Click to collapse
This makes the most sense of anything I've ever heard. If sprint would have said cdma2 or something, I wouldn't have had the opinion I did in yesterday's post.
Thanks
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yamaford said:
This makes the most sense of anything I've ever heard. If sprint would have said cdma2 or something, I wouldn't have had the opinion I did in yesterday's post.
Thanks
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If you want to run your own tests, I use network signal info, open signal maps and an app called "network" to find all of this.
I forward everything I find up the chain of command at Sprint but not sure where it goes or what comes out of it
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