[Q] 4G cutting out since 6/4 - HTC Rezound

Ever since around the 4th my 4g has been acting up like crazy. I live in Hollywood so I don't think it's a verizon issue. Has anyone else been having problems? I'm thinking maybe it was from an app update with a glitch in it? My phone is totally stock but I have around 400 apps (I know, too many, I can't help it...) I've gone through all of the app permissions looking for an app that can change my network connections but no luck so far. I know this is kind of a shot in the dark but if anyone else had this happen and figured it out that would be great. I'm open to suggestions.
Sent from my ADR6425LVW using XDA

The My Verizon App was recently updated (and removed the homescreen widget, so I didn't update mine), so that might have something to do with the problem.
Does 3G work fine?

I have been having this same problem, so is a friend on another device. When we switch to 3g, 4g never returns unless airplane mode is cycled.

My my verizon app is up to date but I still have the data widget. I haven't updated the "location agent" one though. I'm not sure about the 3g working...the 4g symbol just comes and goes so fast I don't think the phone has time to switch onto 3g. It doesn't happen 24/7 but when it does it's like a non stop cycle of on and off (like an app struggling to do something)..
Sent from my ADR6425LVW using XDA

So my daughter just recorded a 10 min video on its a small world. Next time I check my phone I have no 3 or 4 g just bars. I don't think anything of it until I'm elsewhere and my wife has 4g and I don't. I cycle my 4g widgetsoid and get service. Screen off and on and no Vs again. Airplane mode, same problem. Finally I put it in airplane, powered it off and did a battery pull. It's fine now.

I've tried turning the phone off, fully restarting it, pulling the battery, and cycling through airplane mode but I haven't tried pulling the battery off after powering down while in airplane mode though (that was a mouthful). Maybe that's the magic combination... I'll give it a shot and see what happens, thanks. I'll post if it helps out or not.
Sent from my ADR6425LVW using XDA

Had the same issue sporadically. Only app I've added since then is Firefox beta but seriously doubt that is to blame.
Actually had this issue this morning for a bit, then resolved on its own.

I have been having the issue of my 4g randomly dropping, 3g not kicking on (just signal bars), and the 4g coming back when it feels like it.
I did a battery pull, cycling the 4g, airplane mode, etc. and still having the same issue.
This started around Verizon's useless upgrade.
Sent from the resounding Rezound

So far so good since I did a battery pull and let my phone fully boot while in airplane mode... Only time will tell..
Sent from my ADR6425LVW using XDA

I haven't had 4g since I rooted....so I am a little worried...

I also have had the worst 4g service the past week or so. I have a htc rezound and live in the suburbs of Detroit, MI. I have tried everything under the sun but cannot get it working. This is obviously a Verizon issue, because it started happening out of nowhere. I didn't download any nee apps or change any system settings. I don't understand why this is happening. I do not want a refurbed phone so I will not send mine in for a replacement. I'm sure that wouldn't even fix the issue. Verizon needs to get to work and figure this out.

akgstone said:
I also have had the worst 4g service the past week or so. I have a htc rezound and live in the suburbs of Detroit, MI. I have tried everything under the sun but cannot get it working. This is obviously a Verizon issue, because it started happening out of nowhere. I didn't download any nee apps or change any system settings. I don't understand why this is happening. I do not want a refurbed phone so I will not send mine in for a replacement. I'm sure that wouldn't even fix the issue. Verizon needs to get to work and figure this out.
Click to expand...
Click to collapse
try preforming a factory reset in bootloader. It has fixed my 4g issues

Check settings
jwp1223 said:
I haven't had 4g since I rooted....so I am a little worried...
Click to expand...
Click to collapse
My 4G is fine and I'm rooted and running a custom ROM (Ineffabilis 1.4).
Have you checked if 4G is enabled in your settings?
(Search for 4G toggle in the Play Store)
Some people reported that their phone disabled 4G in the settings for no reason.

Everything was fine for a couple days then all of a sudden it started acting up again...I have a feeling it's the new draw something free app...maybe..
Sent from my ADR6425LVW using XDA

Lol apps do NOT cause data to cease or "hang". It appears to be Verizon as I have been having 4g issues on stock gb and ics.
Sent from my ADR6425LVW using XDA

Same issues here (multiple ROMs). 4G has been sporadic or non-responsive and 3G is about as bad. Started a couple weeks ago. I have tried hard resets, ROMs, firmware updates, etc and nothing.
Good to see I'm not the only one.
Any other Verizon devices that can confirm this?

richii0207 said:
Lol apps do NOT cause data to cease or "hang". It appears to be Verizon as I have been having 4g issues on stock gb and ics.
Sent from my ADR6425LVW using XDA
Click to expand...
Click to collapse
oh, right, I knew that (not really ), thanks.
Sent from my ADR6425LVW using XDA

Ok, so I've had the issue that the OP is talking about since I got the phone like 5 days ago. Since I wasn't rooted (and still aren't) I decided to call Verizon about the issue. I've talked to multiple Verizon techs and after they had me do basic steps, like checking wireless networks settings. Nothing they told me I hadn't tried myself already prior to calling them. I even got a replacement BRAND NEW rezound and sim card and am still having the same issue. I have decided to try and figure it out myself and have been running various logcats to try and narrow the issue down. Problem is I don't really know how to read these logs too well. If there was someone who has more knowledge in reading logcat logs id be happy to upload or send them to you if you think you can help. Any help in resolving this issue would be awesome as Verizon seems to be unaware of the issue up until now and I would like to resolve it before I root. I'm going to give them a call tonight and explain some of my findings to see if they can give anymore input or get me to a higher lvl tech.
Sent from my ADR6425LVW using Tapatalk 2

richii0207 said:
Lol apps do NOT cause data to cease or "hang". It appears to be Verizon as I have been having 4g issues on stock gb and ics.
Sent from my ADR6425LVW using XDA
Click to expand...
Click to collapse
According to my findings, it very well could be. I'm thinking it may have something to do with vznavigator. But don't quote me on that as from what I said before, I don't know how to read logcats too well.
Sent from my ADR6425LVW using Tapatalk 2

Yeah I'm still having issues. There must be something going on with verizon? I haven't dealt with logging yet but I'll look into it and see what happens.
Sent from my ADR6425LVW using XDA

Related

[Q] 4G issues after root

After Rooting this device i am having issues holding a 4G connection. My aera 4G is the best in the country according to verzion. Before root no issues after root only 3G. Could this be caused by the radio change during root? Anyone else with this issue?
I thought I had as I seemed to always have 4g in my office but noticed it was on and off today.. My thought wasnt that I rooted, but rather was watching the phone and little things like signal strength all day. I even switched over to lte only and evrc.b.
Maybe more tb's are hogging the signal
There's plenty of 4G flakiness going on, rooted or not. My 4G performance is identical to what it was pre-root. Usually it's great, sometimes it seems to just fade away to 1xRTT and stay there for a while. No amount of reboots or airplane modes will fix it. My phone did the exact same thing on Friday at my office (pre-root) and did it yesterday at the shopping center (post-root).
There's a couple of threads where this is mentioned/discussed already, you might want to search them out, there might be more information that helps you get a handle on the problem.
Starting to wish I never made the change to Verizon. Never had issues with T-Mobile 4G...
Sent from my ADR6400L using XDA Premium App
Jaywan said:
Starting to wish I never made the change to Verizon. Never had issues with T-Mobile 4G...
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
I hated T-Mobile when I had them... Never had 4g tho so can't say anything. My TB has ONLY been Post-root. I've had times where it shows mobile data as on and i have nothing coming thru. This was on the Stock Rooted. Now im on VirusROM and it seems to be a bit/alot better, i can't really test until school 2moro tho.

Absolutely no data connection

Ok wtf!? last night im was chilling playin some black ops and all the sudden my 4g icon was gone when i had check my phone after a text. its been a day now and i still have absolutely no data connection. i called verizon and they said theres no outage in my area (metro detroit). ive tried flashing plenty of radios since and still no data. im starting to get a wee bit butt hurt because i needs my data son! could i have possibly killed the antenna some how? anyone else ever experience this?
Put it in airplane mode. Tben out. Sometimes that helps, try a battery pull? All else fails bring it in and replaced
sent from my thunderbolt running CL3ANTH3ROY, using the XDA premium app
hydRoponic chRonic said:
Ok wtf!? last night im was chilling playin some black ops and all the sudden my 4g icon was gone when i had check my phone after a text. its been a day now and i still have absolutely no data connection. i called verizon and they said theres no outage in my area (metro detroit). ive tried flashing plenty of radios since and still no data. im starting to get a wee bit butt hurt because i needs my data son! could i have possibly killed the antenna some how? anyone else ever experience this?
Click to expand...
Click to collapse
I've had periods where my Tbolt didn't want to connect to LTE or EVDO for a long time. It generally fixed itself after enough time. Usually way less than a day though. I'm close enough I could probably take a look at it. See if it's your phone or if mine does the same thing.
justavillain said:
Put it in airplane mode. Tben out. Sometimes that helps, try a battery pull? All else fails bring it in and replaced
sent from my thunderbolt running CL3ANTH3ROY, using the XDA premium app
Click to expand...
Click to collapse
tried both. neither worked
loonatik78 said:
I've had periods where my Tbolt didn't want to connect to LTE or EVDO for a long time. It generally fixed itself after enough time. Usually way less than a day though. I'm close enough I could probably take a look at it. See if it's your phone or if mine does the same thing.
Click to expand...
Click to collapse
where abouts are you located? im in roseville. ive been all around today for work (clinton twp, detroit, harper woods and st clair shores) and no connection in either of them areas.
could it be that ive been flashing a stupid amount of roms/radios lately? im SERIOUSLY getting butt hurt because my gal keeps sending me what she calls "naughty pics" and im not able to download them!
thanks for the quick response from the boths of yous.
I'm in St. Louis, lost 4g this afternoon. Only 1x now. Could be Verizon, and nothing at all on your end. This is the first time I haven't had 4g since I got my bolt in May.
If its not Verizon, you could pull your sim for about 10 min, then pop it back in and power up the phone.
courtesy of my bolt and tapatalk
hydRoponic chRonic said:
tried both. neither worked
where abouts are you located? im in roseville. ive been all around today for work (clinton twp, detroit, harper woods and st clair shores) and no connection in either of them areas.
could it be that ive been flashing a stupid amount of roms/radios lately? im SERIOUSLY getting butt hurt because my gal keeps sending me what she calls "naughty pics" and im not able to download them!
thanks for the quick response from the boths of yous.
Click to expand...
Click to collapse
I'm down in Toledo at the moment. Things are working fine here. Only problem was the outage last night for a couple hours. Changed ROMs and radios since then, too, with no issue.
http://www.pcworld.com/businesscenter/article/226664/lte_outage_irks_users_dents_verizons_reputation.html
It's been widespread since Tuesday night.
courtesy of my bolt and tapatalk
im mean NO DATA! nothing at all. no 1x,3g or 4g
weather widget is from when i restored the rom, it wont update
edit. did a sim pull for 10 mins and vuala 1x pops up then changes to 3g. about 10 seconds later BOOM! nothing... im gonna try a sim pull for like an hour and see what happens with that. shouldnt be any difference but its worth a shot.
This could be many things, most likely you'll need a new SIM, youll need to unroot and restore stock, go into VZW, they'll give you a new one.
delivered via Zeus' finger
I'm in the same boat! Randomly lost all data a day or 2 ago. Tried everything soo far. Assumed my sim card is dead But people say it's a network problem. I get 3g in Rev.A mode. But nothing in normal mode. I'm pissed. Willing to try a new sim card but not unrooting my phone just for a sim. What would happen if you brought a rooted phone into Verizon. I just want a sim. Would they deny you service? Or put a note on your account stating your phone has been rooted and to void your warranties?
Last time I went to the store I knew more about the phone than all three reps combined. I doubt they would even know its rooted.
Put my phone in LTE mode and got 4g back finally.
courtesy of my bolt and tapatalk
ILMF said:
Last time I went to the store I knew more about the phone than all three reps combined. I doubt they would even know its rooted.
Put my phone in LTE mode and got 4g back finally.
courtesy of my bolt and tapatalk
Click to expand...
Click to collapse
Yeah, I know. But my phone doesn't look stock one bit. Custom splash, custom boot animation, sense 3.0, gingerbread 2.3.4, custom lock ring, glowing data icons, etc.... Etc..
THUNDEROID said:
Yeah, I know. But my phone doesn't look stock one bit. Custom splash, custom boot animation, sense 3.0, gingerbread 2.3.4, custom lock ring, glowing data icons, etc.... Etc..
Click to expand...
Click to collapse
If you were returning it, yeah, then I'd go back to stock. But, for a sim swap, you can power it off, and pull the sim for them, they won't even notice it when it boots. Unless of course your boot sound is F*** Verizon or something
courtesy of my bolt and tapatalk
im convinced its my phone. went into verizon today and the reps tbolt was working fine both 3g and 4g. we did a sim swap and still nothing although, i did get like 2 mins of 4g love about 3 hours after the sim swap but then right back to nothing after it downloaded some pics from texts.
does this have anything to do with it?
i need some help here
spent an hour on the phone with Verizon and they said the netowrk in my area was fine. After all was done and said they are shipping me a new sim. Today when I woke up my phone had a data connection. I haven't shut it off or anything since the tech call.
OP
On the APN screen did you try menu/reset to default?
Sent from my ADR6400L using XDA App
brenick said:
OP
On the APN screen did you try menu/reset to default?
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
yep. it changes to "VZWINTERNET" but once i back out it goes right back to disabled.
verizon is sending me a new phone on monday, they said i just have unroot the phone i have now.
Welp I just copied eveything from the "vzwinternet" apn and made a new one and it worked...
Sent from my ADR6400L using XDA App

So this data dropping thing is normal, huh?

My phone has randomly started dropping data, and from the hints I gather around the forum this is a normal thing? Or is it a hardware problem? My phone didn't do it the first couple weeks I had it, and now it seems like a regular occurrence.
If You're talking about 4g data, that's happened with every single 4g phone I've ever used.
Mine drops 4G constantly. It is really beginning to piss me off...
jmorton10 said:
If You're talking about 4g data, that's happened with every single 4g phone I've ever used.
Click to expand...
Click to collapse
Never happened to me with my Thunderbolt, except when LTE was totally down.
tekhna said:
Never happened to me with my Thunderbolt, except when LTE was totally down.
Click to expand...
Click to collapse
My buddy has a Thunderbolt and he always has 4G, I used to have 4G everywhere, but not anymore...
TB13 said:
My buddy has a Thunderbolt and he always has 4G, I used to have 4G everywhere, but not anymore...
Click to expand...
Click to collapse
It's weird because the data speeds on the Rezound (by speedtest) blow the Thunderbolt away, yet it seems to have these more basic connectivity problems.
I've never lost 4G actually.
Never lost 4G unless it was an outage.
Sent from my ADR6425LVW using xda premium
I lost data for most of the day....I still don't think its working right after flashing 3 different roms
Sent from my ADR6425LVW using XDA App
Has everyone who is losing 4g taken the radio upgrade? I really don't drop 4g/lte ever, but when I go inside my job it sometimes switches to 3g but it's almost an instant switch after the radio update.
Sent from my ADR6425LVW using XDA App
I've never dropped data on the Rezound. Unlike the GNex I used to have that couldn't hold a data connection.
Well I jynxed myself, I had posted a few hours ago I've never had any problems and surely enough, my 4G was still connected with full bars but just stopped responding until I went into airplane mode and back out. I don't know what that was about but I'm mostly fine.
I Am Marino said:
Well I jynxed myself, I had posted a few hours ago I've never had any problems and surely enough, my 4G was still connected with full bars but just stopped responding until I went into airplane mode and back out. I don't know what that was about but I'm mostly fine.
Click to expand...
Click to collapse
I used to have that happen all of the time. Even had it happen w/ my Samsung phones on Sprint. Basically the upload arrow would stay lit, the download would stay off, and it would just sit there.
So far I haven't had it since the OTA. *crosses fingers*
That's what I have to do, but for some reason can't get 3g
I Am Marino said:
Well I jynxed myself, I had posted a few hours ago I've never had any problems and surely enough, my 4G was still connected with full bars but just stopped responding until I went into airplane mode and back out. I don't know what that was about but I'm mostly fine.
Click to expand...
Click to collapse
Sent from my ADR6425LVW using XDA App
I drop it occasionally but it is likely due to bad service.
Normally very reliable here, but had one day last weekend, and again today seemingly that things were flaky. Had the 3g randomly drop out. When it was up I would see the upload arrow going full speed ahead but no down, and couldn't surf. Connection would drop and start again and could surf. Horrible speed test results.
So my issue from yesterday persisted and a mms wouldnt even send this morning. Tried airplane mode but when coming out of it the radio wouldnt come back on seemingly. Rebooted and all is well again. Weird. Cant be hardware if a reboot fixes id think.
tekhna said:
Never happened to me with my Thunderbolt, except when LTE was totally down.
Click to expand...
Click to collapse
I had a Thunderbolt and it dropped constantly. With the Rezound , I've had very minimal data drop and have yet to see 1G since removing LTE On/Off.
KORM via the beast known as the Rezound.
Well, my data is perfect again, so im guessin vzn 3g was down or something n nvr told anybody. Cuz my aunt's eris wasnt gettin data

Busy signal type noise after making a call.

Sometimes as I'm making a call and am disconnected due to poor service or hanging up too quickly, my phone will get almost a busy signal. It won't stop until I've rebooted the phone. I'm rooted on viperrom but it happened even when I was 100% stock. Any ideas on what's causing it or a possible fix? Thanks!!
Sent from my EVO using XDA
I got that too before I was rooted
Have you had it again Lou?
Sent from my EVO using XDA
I have had this happen once just this weekend.
Sent from my EVO using XDA
Bumping. would like some light shed on this issue
Not sure this really helps, but I have seen this twice recently. Its quite annoying, though I can't complain otherwise. I thought my of evo was a good device, this thing is awesome and its still stock!
Sent from my EVO using XDA
I can confirm that my wife's phone has been doing this too, and hers is not rooted. I suspect it's a software issue, but the fact that it doesn't stop, when you shut down the phone, makes me wonder if it's deeper. I'm trying to decide what to do, because I was about to cancel the insurance, but not if i need it to replace a defective phone :/
jiber said:
Sometimes as I'm making a call and am disconnected due to poor service or hanging up too quickly, my phone will get almost a busy signal. It won't stop until I've rebooted the phone. I'm rooted on viperrom but it happened even when I was 100% stock. Any ideas on what's causing it or a possible fix? Thanks!!
Sent from my EVO using XDA
Click to expand...
Click to collapse
Are you using S-Off?
Stock rooted, happened to me a couple times, it is quite frustrating
Sent from my htc_jewel using xda app-developers app
This happens to me more than twice a day. Almost all calls placed from my house give me this tone. I'm past my 14 days, so I cannot return it for the sgs3. I honestly do not want to return the phone, but this is just ridiculous. Random 3g dropouts, an annoying tone on 50% of calls, and my phone will become unusually sluggish throughout the day. All of these problems are fixed with a reboot. It happens on stock and vipermod. I'm not sure about aokp or cm9. I cannot place a call with either of them. Anyway, I cannot believe a fix has not been released by htc/sprint. The xda community already has a fix for wallet. Sprint and HTC need to do something. My next purchase will be a nexus phone, after 5 HTC devices.
Wiretap
Poorly implemented federal wiretap. Go about your business as usual.
I got my phone on release date and never once had that happen until tonight. I noticed my signal was jumping in and out of roaming and everytime I tried to make a call, roaming or not, it did the busy signal thing. I called Sprint and they were looking into an issue with the tower I pull from. The same tower has gone down 4 times in the past 8 months, and everytime it goes down it is 3-4 days without service for us, it is getting really annoying.
Definitely not an HTC or evo specific issue. Had this happen to me a few times and the wife's s3 and a viper in the last few days
Turn off the roam guards. I had this same problem when I was on vacation. Once the roam guards are off you will be able to connect and not get that annoying busy signal.
Sent from my EVO using Tapatalk 2
I made a thread on this not knowing this one was existing.... I believe I pinpointed it only happens when and if u place the call your signal bars drop to none at that exact moment it does something within the modem and cause this tone of death I call it....
Nothing fixes it but a reboot.
HTC BETTER REALIZE THEY ARE PISSIN PEOPLE OFF, THEY BETTER FIX THE SIGNAL Issue before people return this thing..other than that love the phone..
I truly believe half of it has to do with slow network and weak towers Sprint is just trying to catch up after all these years
Sent from my EVO using xda app-developers app
I'm getting them also with every Rom I have tried. I'm on the EVO 4g lte. I have asked about this problem a lot and no one seems to answer.
sent from my EVO 4G LTE
nate.spangler said:
Definitely not an HTC or evo specific issue. Had this happen to me a few times and the wife's s3 and a viper in the last few days
Click to expand...
Click to collapse
one_love_420 said:
Turn off the roam guards. I had this same problem when I was on vacation. Once the roam guards are off you will be able to connect and not get that annoying busy signal.
Click to expand...
Click to collapse
My phone is doing this with the roam guard off, and when I have 6/6 or 5/6 bars. Service at my house is very spotty, and 5 out of 7 calls will fail. In areas that I have good service about 50% of calls fail. I never had this problem with my EVO 3d, and my father has never had this issue with his EVO 4g. I'm ready to take this phone back. It's ridiculously annoying, and the only way to fix the issue is to reboot the phone. Also, I'm frequently not receiving calls in areas where I should be getting "good" service. This is obviously an issue with both HTC and Sprint.
On top of this issue, I keep nit getting phone calls. My wife calls me twice everytime she calls and the first one almost never rings. Who knows how many calls I don't receive in a day.
Sent from my EVO using xda premium
durandetto said:
On top of this issue, I keep nit getting phone calls. My wife calls me twice everytime she calls and the first one almost never rings. Who knows how many calls I don't receive in a day.
Click to expand...
Click to collapse
Same here. I've had a few clients tell me they've been trying to get a hold of me, which is a bad thing. Anyway, I contacted Sprint, and the rep told me to take it to a corporate store to swap phones -- something I don't really want to do. She informed me that this issue is not widespread, however, I've been reading about the issue on a few different forums.
Edit: for some strange reason I haven't had this problem in a day or two. Hopefully it stays this way.

[Q] 4G connection but no data

For the past 4 days or so my phone has been able to "connect" to the 4G network but I cannot receive data over it. However when I switch the phone to 3G only data works flawlessly. Calls and SMS works fine but the browser and any apps that use data say no connection. The connection icon is grey instead of blue.
I've been running CM7.1 on the thunderbolt just fine for months but I decided to use another ROM just to be sure. Put thundershed 1.6 on today and for a while 4G worked but it died again. was using radios 1.48.00.0906w_1, 0.01.78.0906w_1. Thought it may be a problem with those so I flashed the just-released 1.49.00.0406w_1, 0.01.79.0331w_1. No change.
I've gone through all the other troubleshooting steps too, hard/soft reset, battery pull. reseat SIM card, toggle airplane mode, switch off the LTE radio, etc. Called verizon and they confirmed I have a recent PRL.
Anybody have thoughts as to how I can fix this?
i've been getting in and out data connection with the newest radio on my thunderbolt atm...i'm starting to wonder if its the phone itself
I don't think its anything we can fix ourselves. So many people are having problems similar to this that it must be verizon. I had exactly the same problem you are talking about and I can get it to straighten out by turning airplane mode and taking it back out.
Sent from my ADR6400L using Tapatalk 2
disconnecktie said:
I don't think its anything we can fix ourselves. So many people are having problems similar to this that it must be verizon. I had exactly the same problem you are talking about and I can get it to straighten out by turning airplane mode and taking it back out.
Sent from my ADR6400L using Tapatalk 2
Click to expand...
Click to collapse
I really hope it is verizon and not my phone, but I've talked to them probably 3 times in the past 2 days and no one has even hinted that they are having network problems.
So right now I guess I just have to wait it out. Man I hate streaming music over 3g...
-Nex
Update on the situation - My 4G data is back after about a week.
Looks like I was temp banned from Verizons 4G for using too much of my unlimited plan. Can anyone confirm this happening to other people?
Thats what I suspect at least, it could be a coincidence and their 4G tower in my area was broken for almost exactly a week.
-Nex

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