maybe i missed a sprint press release or something but my upgrade date was 5/1/2013 after i got the lte on release day. just looked last night my date is now jan 1 2014. gonna call sprint as soon as i have a couple hours to waste ugh.
edit you guys might want to check yours, my mom just called and hers has been reset from oct. this year to oct. 2014. she hasnt renewed her contract or gotten a new phone in 2+ years as shes still rocking a og epic.
Yup, mine is 1/1/14 also. I received my LTE on launch day also. Aren't the upgrades every two years? With that said, wouldn't our updates be around May of 2014?
Sent from my EVO LTE using xda app
Mine is actually showing an earlier end date. June instead of October.
Sent from my EVO using xda app-developers app
if you used your upgrade on release date it should be in 2014...now if you just bought the phone straight up ...that doesn't affect your upgrade date
I got the same thing. I called and complained enough to finally get to someone high enough that will let me upgrade on the date that it originally said. I'll be getting the next EVO for sure.
Called and they said they have no record of my upgrade lol
sent from my LTEVO
I took pictures of their website saying my upgrade was in June next year because I knew it was a mistake. No dice trying to get them to change it back though. Have to wait till February 2014 now
Sent from my EVO using xda app-developers app
Mine and my moms also got reset to 1/1/14.... We got the evo lte on launch day also..... 384 days from now....
-Cupper- said:
Mine and my moms also got reset to 1/1/14.... We got the evo lte on launch day also..... 384 days from now....
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Mine says 11/1/13
just called on my moms account which is out of contract and hasnt used an upgrade since she got the epic 2+ years ago. 3 csrs and 2 supervisors and 2 and a half hours later they will not reset it to oct 2012 that it was, only resolution that was offered was when she was 6-8 months to the upgrade date she could buy out the rest of her contract and her upgrade would be reset. sprint just lost my parents over this since my pops was actually gonna get her a new phone with her upgrade for xmas.
whats funny is my wife and daughters line which were upgraded to a gs3 and ip5 on launch days have upgrade dates of 5/1/13.
I would assume that this is due to the discontinuation of the Sprint Premier program, which allowed people of certain tiers of plans to get upgrades earlier than the normal two years. They killed this program about 5 months ago (shortly after our EVO release, convenient isn't it), so everyone who previously had early upgrades got hosed.
o0adam0o said:
Mine is actually showing an earlier end date. June instead of October.
Sent from my EVO using xda app-developers app
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Got my on launch day as well. Mine shows 2/1/2014
My husband and I both pre-ordered in May and ours are 1/1/2014.
This post (and the entire thread) might prove illuminating.
Related
Hey everyone, I realize this thread is VERY common but I have a good question. I have a line that I upgraded in March and received $60 off my bill. I DID NOT use the phone upgrade though. Come April 1st will I lose this upgrade for the unsubsidized phone or can I wait for the EVO 3D and use it then?
Danke!
how ong have you been a customer? how much are you paying for your plan?
You'll still have your full upgrade after april 1st, after you use it then you are boned for two years, if your payment amount isn't great enough. Got that from a sprint rep. Hope this helps.
Edit: just talked to sprint and sad to say, after april first, you will revert to a two year upgrade. Sucks!
Sent from my twopointthree heroc using XDA App
I talked to a sprint rep on the phone (someone in India) and basically told her that if they didn't give me the upgrade I would leave sprint for AT&T. I had AT&T before, no problem going back to them if they do a bait and switch on me. If you're polite and thoughtful, they probably will help you.
They transferred me to an American woman (probably because she was more experienced to handle people cancelling, most likely was retention), and she was able to make sure my upgrade would be transferred over. If it doesn't happen tomorrow, I'm switching carriers
Samzebian said:
I talked to a sprint rep on the phone (someone in India) and basically told her that if they didn't give me the upgrade I would leave sprint for AT&T. I had AT&T before, no problem going back to them if they do a bait and switch on me. If you're polite and thoughtful, they probably will help you.
They transferred me to an American woman (probably because she was more experienced to handle people cancelling, most likely was retention), and she was able to make sure my upgrade would be transferred over. If it doesn't happen tomorrow, I'm switching carriers
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I think that I'm going to call and try that. I have been with sprint for a while, not ten years but about 5, and I have waited on my upgrade since Nov for a better device to come out. I don't want to cancel and don't want to play the add a line/cancel a line game so I will try this. Thanks
windriff18 said:
You'll still have your full upgrade after april 1st, after you use it then you are boned for two years, if your payment amount isn't great enough. Got that from a sprint rep. Hope this helps.
Edit: just talked to sprint and sad to say, after april first, you will revert to a two year upgrade. Sucks!
Sent from my twopointthree heroc using XDA App
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looks like were all hearing mixed things....
i just got off the phone with sprint (india) and after 15 minutes and lots of hold, we came to the conclusion that while i am currently sprint premier, i will only qualify for premier silver after tomorrow.... normally that means every year i get $75 for an upgrade, and $150 every 22 months
but since i will be eligible for an upgrade (in june) under current premier qualifications, i will NOT lose that upgrade come evo 3d time.... but that AFTER i upgrade this time, i will change over to the new color system, and will only be eligible for $75 in june 2012, and $150 in april 2013.
i hope this helps people understand the situations
tl;dr : current premier upgrade = youll retain until after your next upgrade , then becomes silver or gold premier
Yes...there are many conflicting stories...i too am in the same situation. Basically my friend and sprint told me to upgrade and then return the upgrade and go back to my old phone. He told me that usually it will reset you back to eligible. I'm not sure if its going to work but if not I can always raise hell All who are eligible now and got word that you will "retain" eligibility please post your results after April 1. I will update once i return the phone.
jdmtsx said:
Yes...there are many conflicting stories...i too am in the same situation. Basically my friend and sprint told me to upgrade and then return the upgrade and go back to my old phone. He told me that usually it will reset you back to eligible. I'm not sure if its going to work but if not I can always raise hell All who are eligible now and got word that you will "retain" eligibility please post your results after April 1. I will update once i return the phone.
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well if i go june whatever to upgrade to an evo3d after i preorder it.....i will raise all ****ing hell if sprint tells me i am not eligible....i will get an upgrade
minieod said:
looks like were all hearing mixed things....
but since i will be eligible for an upgrade (in june) under current premier qualifications, i will NOT lose that upgrade come evo 3d time.... but that AFTER i upgrade this time, i will change over to the new color system, and will only be eligible for $75 in june 2012, and $150 in april 2013.
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I was told that I would lose my early upgrade on April 1st, so I would have to wait until my 2 yrs is up in November in order to get the discount.
i was told today by a sprint rep, That you shouldn't lose your upgrade. The change will start after u upgrade, then the two year or one year thing should start.
I received a letter from Sprint. I sent an email asking about the change and how long I've been with the company. I don't have the letter on my phone so I can't post it but paraphrasing it said that as of now (beginning of March when I got the letter) I would be eligible for a full upgrade June 1 (used an upgrade on my evo on launch day 6/4/2010). As of April 1 I would be reverted to premier silver status and would no longer be eligible for an upgrade. As of September 1 of this year I will reach 10 years with sprint and be switched to premier gold and receive yearly upgrades. When the pre-order date for the evo 3d is announced I'm going to try and get that changed. As of now though, according to the letter, I'm not eligible till 9/1.
It definitely seems that people are getting conflicting information. The letter I received is the same information that someone on the evo forum who works for sprint retentions gave.
Sent from my PC36100 using XDA App
The whole new Sprint Premiere thing is a little out in left field if you ask me. But it is much better than what Verizon is doing to everyone.
As for my upgrade I have been holding off on my upgrade since Oct 2010.
So I am sitting on a 150.00 credit to my Evo 3d.
My poor Evo 4g will feel so alone.
Which reminds me I need to goto sprint today and yell at them about my LG Optimus I put on my plan recently. (They didn't give me the line transfer credit, nor my 100.00 mail in rebate for the phone.)
Wonder why there would be different responses? Don't all of the sprint reps get the same info? Got a different response, myself, between the first day of ctia and when I posted...
Sent from my twopointthree heroc
I actually received a response back from my e-mail as well as a phone call from a an Account Services Specialist from Sprint and they offered to extend the upgrade until my contract ends. They definitely confirmed though that if you were Premier Silver before, you will lose the early upgrade until you qualify for Premier Gold.
I was eligible april 1st and thats when the premier program changed so I lost my upgrade and so I called sprint yesterday about my status and after 5 mins they agreed to change my status within 24 hours... they changed my upgrade status in less than 3 hours... but after i get the 3d i'm screwed for 22 months... but I'm getting the best buy buy back program so I will get like $300 or so back when i trade in to make up for not being able to upgrade yearly then I can just buy a new phone at regular price...
I just checked my account and I'm good to upgrade in Nov. I like what I see with the 3d but I think I'm going to hold out for the next big thing. Funny thing is my wifes line (secondary) got upgraded back in Oct thru wirefly but on the sprint site it still shows her eligible for an upgrade. We live in SD so when we got evos we had to change our numbers to a different state to activate them. I wonder if that eligibility is false. Lol I'm going to try to get her the 3d with it to see what happens.
Sent from my PC36100 using XDA Premium App
My upgrade was in Feb and I still havent used it because I'm waiting for the Evo 3D. I was told that I would lose it after April 1st, but I asked to speak to a surpervisor because I was suppose to be Gold anyways because my plan was always over $89.99. So once they looked at my account they changed me to Gold and put my upgrade for april 1. I was happy. I also called the sales people to change the website to reflect my upgrade and they did. Anyone of yall can be Gold member by staying on a plan over $89.99 for 3 months. if you do it now then you can get the Evo 3D by June. If the plan u have now is $69.99 call them and they can change it to a plan over $89.99 so you can get the upgrade in time. The customer rep I spoke to looked at my account and I've had the simply everything plan for months. It was only in March that I went down to $69.99. So that put me to the silver premier. So what they did is back dated it to reflect that March was also Simply everything. They helped me big time cuz I didnt want to lose my upgrade. Call and do the same. I always tell them to note the account and I even talk to a supervisor because I tell them that the story changes everytime I speak to someone different. I hope this info helps all of yall who lost their upgrade but I fought to keep mine. To be a Gold member just stay on a plan over $89.99 for 3 months.
add me to the list.
in January it said "150$ OFF on May 1st, 2011."
now..."75$ OFF on May 1st, 2011, 150$ off on March 1st, 2012"
FFFFFFFFUUUUUUUUUUUUU
Nrre said:
add me to the list.
in January it said "150$ OFF on May 1st, 2011."
now..."75$ OFF on May 1st, 2011, 150$ off on March 1st, 2012"
FFFFFFFFUUUUUUUUUUUUU
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Give Sprint a call or e-mail them and they'll most likely work with you like they did with me and i'm sure others.
ydoucare said:
Give Sprint a call or e-mail them and they'll most likely work with you like they did with me and i'm sure others.
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nope.... only if you had a note on your account about it, or if you had your upgrade before april 1st.
I really want to get this phone. My situation is that my contract doesn't end until next year but my yearly upgrade is 7/1 when and how will i be able to get the phone for $199?
Keep Waiting... LOL
Sent from my PC36100 using XDA Premium App
You can get it in the 1st of July If you have an upgrade then.
Sent from my PC36100 using XDA App
lol just wait a few weeks.
i'd reccomend just waiting a couple of weeks, however....
If you really want to try and push it call: (877) 775 4886
It's the sprint customer service line that i've had the best luck with, they seem really nice.
Say you really want to get the EVO 3d, and want to get your upgrade moved up. Sometimes they say yes, sometimes they say no. They moved mine up from september to june.
Just hang up and call back if they say no, try a couple of times and you'll eventually get a rep that will move it for you.
Be persistent it took me 3 calls but they did it at no cost. At first they wanted me to buy out of my contract but I kept calling. My upgrade was january. Good luck
I would just wait 7 days.... I only pushed for two of my upgrades because they were August and next year.
wow we have the same upgrade day! lol i was wondering about this also. so is it 199.99 even though it's only a 1 year upgrade?
efan3719 said:
wow we have the same upgrade day! lol i was wondering about this also. so is it 199.99 even though it's only a 1 year upgrade?
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I'm 90% sure that the yearly upgrade ($75 off) only takes 75 off the original price the store is selling it for. So if its $599, you get it for $524 if you're at 1 year. The 2 year upgrade people (And 1 year gold) are getting extras off that 1 years can't get, or the 2 years would be paying 449 for the phone.
Feel free to correct me if I'm wrong... Someone who works with sprint or RS or BB may know better.
efan3719 said:
wow we have the same upgrade day! lol i was wondering about this also. so is it 199.99 even though it's only a 1 year upgrade?
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No, it will be much more expensive with a 1 year upgrade. However, lots of people (including myself) have had luck calling the number GreenKnight posted to get their full (2 year) upgrade early. Most people are saying to wait because it seems like the key to getting moved up is already having your one year upgrade available. As always Your Milage May Vary.
Call the number. My one year wasn't until August and I got it pushed up for a full upgrade.
i havent tried the number but i did do that thing where you pm'd that dude at the sprint user forums and he forwarded it to someone who would help get you an early upgrade but they said that since my upgrade came in july that it was not eligible for that.... :/
My 75$ upgrade eligability isn't until 7/1 as well but I called last Thursday said no . So i hanged up and tried sprint chat and they upgraded me to full discount....
Sent from my PC36100 using XDA App
i was just given the $75 upgrade not long ago and i was suppose to get my full upgrade in march 2012. I called sprint and told them im tired of my pos phone and asked them to move my upgrade or im leaving...the supervisor I spoke to instantly gave me the upgrade. I checked 10 minutes after getting off the phone with him and it was there.
and its not like i did a dishonest thing. Im getting an Evo 3D and they get my money for another 2 years. win win situation.
snarebum said:
i was just given the $75 upgrade not long ago and i was suppose to get my full upgrade in march 2012. I called sprint and told them im tired of my pos phone and asked them to move my upgrade or im leaving...the supervisor I spoke to instantly gave me the upgrade. I checked 10 minutes after getting off the phone with him and it was there.
and its not like i did a dishonest thing. Im getting an Evo 3D and they get my money for another 2 years. win win situation.
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Well you manipulated your way, unfairly, into an early upgrade, so if that doesn't bother you, then you are good to go. But, they are getting their money so w/e i guess.
eder6301 said:
My 75$ upgrade eligability isn't until 7/1 as well but I called last Thursday said no . So i hanged up and tried sprint chat and they upgraded me to full discount....
Sent from my PC36100 using XDA App
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what exactly did you say? if you dont mind me asking. there are all sorts of stories about getting nice stuff from sprint if you say the right thing to the right person...
Greenkknight101 said:
i'd reccomend just waiting a couple of weeks, however....
If you really want to try and push it call: (877) 775 4886
It's the sprint customer service line that i've had the best luck with, they seem really nice.
Say you really want to get the EVO 3d, and want to get your upgrade moved up. Sometimes they say yes, sometimes they say no. They moved mine up from september to june.
Just hang up and call back if they say no, try a couple of times and you'll eventually get a rep that will move it for you.
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wowowowowow I called your number and the rep reset my eligibilty just like that. i'm getting the 3d for 199 sweet!
I called that number and I got 2 of my lines a full upgrade but I wonder I'm running sprint lovers on my current evo will that be enough or should I unroot?
Ok I will have been with Sprint for 10 years on July 4th of this year and I will become a Premier Gold customer, now normally every July (last year I got my EVO July 10th) I can upgrade my phone.
So my question is will I automatically be eligible for my Premier Gold upgrade ($150 off) come July 10th since I have already done a year of my contract. Or will I have to wait until NEXT July to upgrade?
I would think you would eligible this year
Call Sprint and ask them for a one time upgrade since you should have been eligible for the full $150 come July 4th. I have done this and so have many others.
DozeBeatS said:
Call Sprint and ask them for a one time upgrade since you should have been eligible for the full $150 come July 4th. I have done this and so have many others.
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They should do that without hesitation. But to answer your original Q, I would think without a doubt you would get that upgrade on the 10 year date. But call and ask to get it early. I was only 1 year in my contract of my HTC Hero that I replaced with the Shift in Jan, and they reset my upgrade to full without any issues, so I don't see why they wouldn't for you. Or you can call and try to do that for another line and just wait for the primary line to become eligible next week.
wardfan220 said:
They should do that without hesitation. But to answer your original Q, I would think without a doubt you would get that upgrade on the 10 year date. But call and ask to get it early. I was only 1 year in my contract of my HTC Hero that I replaced with the Shift in Jan, and they reset my upgrade to full without any issues, so I don't see why they wouldn't for you. Or you can call and try to do that for another line and just wait for the primary line to become eligible next week.
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Well 2 of my lines were just upgraded 1 month ago so they are not gonna do anything for those and another is eligible right now for $150. I can't get the E3D until the 12th anyway so I'm not worried about getting my upgrade early I just want it by the 12th and I will if all goes right.
Jeremiah239 said:
Well 2 of my lines were just upgraded 1 month ago so they are not gonna do anything for those and another is eligible right now for $150. I can't get the E3D until the 12th anyway so I'm not worried about getting my upgrade early I just want it by the 12th and I will if all goes right.
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You can always use the upgrade for your other line and switch it over.
Follow the instructions posted here: http://slickdeals.net/forums/showthread.php?sduid=157729&t=3011929&highlight=sprint+evo+3d+150
I was able to get BOTH of my phones bumped to the full $150 upgrade with a 5 minute phone call.
DozeBeatS said:
You can always use the upgrade for your other line and switch it over.
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Yeah I plan on doing that if everting doesn't work out.
What you want to do is call up 888-927-2199 (Premier Customer Dept.) and ask for an Upgrade Override. I did it on Thursday and I was at the store Friday morning getting my 3VO. My two buddies did it on a Saturday and came out with 3Ds in a couple hours.
slapshot591 said:
What you want to do is call up 888-927-2199 (Premier Customer Dept.) and ask for an Upgrade Override. I did it on Thursday and I was at the store Friday morning getting my 3VO. My two buddies did it on a Saturday and came out with 3Ds in a couple hours.
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Yeah, my full upgrade was due to come up July 1st, but I called them on Thursday and they set it to June 1st so that I could get the E3D on launch day. Didn't take any hassling at all, they just agreed to it straight away.
Hey guys, got a question... Last June, my dad also got a 3D, under the family business account. (Which I'm not under. LOL) yesterday he called Sprint to ask what his upgrade date was, since he was told last year, that he can upgrade his phone once every year. Guess he had also checked a week ago and it said he was eligible as of June this year. Well, the rep told him yesterday there were changes to the policy, and business lines only get upgrades every 20 months which would mean April of 2013. They ended up telling him he's not due til June of 2013, which would be 22 months.
What the hell? On top of that, can't he still get one more upgrade since his original contract was only for a year and before the policy Change?
Thanks guys!
Sent From My Half Dead HTC Evo 3D, On The Now Network From Virgin Mobile?
Well,guess that's the case, but turns out, It's a corporate account, and he still gets yearly upgrades. On top of that, my mom convinced the rep to move the date to today! Looks like me and my dad will be picking up new LTEvos!
Sent From My Half Dead HTC Evo 3D, On The Now Network From Virgin Mobile?
So I noticed the other day that my main lines upgrade date is now the same day as the contract end date. They moved it back 4 months from what it was 2 months ago. I'm on unlimited data for 2 of my lines on the family share plan I think. Anyone else seeing this?
Sent from my ADR6425LVW using xda app-developers app
They did away with the 4 month early upgrades... You now upgrade on contract end date.
Can we get out of our contact because of this?
Sent from my s-off Rezound
Mine is till 4 months apart
NilsP said:
Mine is till 4 months apart
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Your two lines I take it? That won't change.
Verizon used to allow upgrades at 20 months. They got rid of that. It's now the full 24 months.
And to the one who asked if this gets you out if your contact the answer is no. The contract doesn't state you upgrade at 20 months.
I'm pretty sure I read the change only affects those whose contract ends on 1/1/14 or after.
Sent from my HTC Rezound running cm10.1
Phaded said:
Your two lines I take it? That won't change.
Verizon used to allow upgrades at 20 months. They got rid of that. It's now the full 24 months.
And to the one who asked if this gets you out if your contact the answer is no. The contract doesn't state you upgrade at 20 months.
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I don't know if anything is different when buying a phone from BestBuy vs Verizon but I bought my Rezound from BestBuy. I have printed paperwork that states I can upgrade my phone on a specific date which happens to be 4 months prior to the 2 year contract end date. I'm going to do some research but someone clearly changed the date that was given to me when I purchased the phone. It appears that this would allow me to get out of my contract if I wanted to.