Hi there,
Not really a big phone guy however I do work for a service provider and recently purchased a demo device. I didn't realize that it would be so hard to restore the OS to have no demo content, so I went to a Microsoft store and the guy there told me that Nokia Care Suite would do the trick... and it looks like it will; but here's the problem
The program doesn't recognize the device. So I tried two things, Zune recognized but said there was an error, Windows Support tool said the same.
I power the phone on holding the power+camera button until the connect to pc image comes up. So I open the product support tool but nothing shows up, ever. I've tried this about 10 times now.
My PC is Windows 7 SP1 64bit
Help?
Thanks
Also, I already checked this thread: http://forum.xda-developers.com/showthread.php?t=1457341 but still nothing
After installing nokia care suite, you must install WinUsbDrivers (x86 or x64) found in C:\Program Files (x86)\Nokia\Nokia Care Suite\Drivers
When installed just run care suite, then product support tool and wait until phone loads (no download mode etc. required, just turn the phone on and unlock to homescreen) worked perfectly for me
yBefro the
Still nothing.
I guess this phone is just a dud.
have you tried hard reset?
http://www.hard-reset.com/nokia-lumia-800-hard-reset.html
I have, and it works for about a minute until the phone begins to automatically re-install all demo content.
When I plug the phone in my computer makes a noise and recognizes it, when I go to the USB mass storage icon in the quicklaunch section it shows RM-810 Lumia 800. But it still won't show up in my computer or in product care suite.
Related
Hi guys!
Like my brother said: if they don't know it at XDA, there is simply not a solution yet. And having tried a lot of options myself, your expertise is wanted!
How it all began:
I wanted to update my Lumia, so used CAB sender. Fine so far, but there was a bug (no keyboard) so I wanted to repair with Zune. Didn't work, it said it was impossible to repair to the previous version (code 80180083). And since it didn't started up now anymore, it bricked.
Looking for a solution, my laptop OS (Windows Vista 32-bit) didn't recognized my phone anymore as Nokia Lumia 800, but simply as 800. And now, it only recognises my phone as Unkown Device (Qualcomm CDMA Technologies MSM). And Windows does not detects a proper driver for this thing. Tried Nokia USB Connectivity, WindowsUSB and the drivers belonging to Nokia Care Suite but nothing gets it done.
View attachment 1231319
I thought I found the solution with NSS, but I dont get the option below which says Nokia Connection Cable, because yet again: no phone can be found!
View attachment 1231326
Or course I tried also with Nokia Care Suite, but yet again: the laptop can't recognise the brick! Although Windows does notices I put something in the USB port and it sees the Qualcomm device.
Hard reset
Not possible, since I will get a 3 second vibration followed by 3 seconds nothing and then half-a-second vibration.
Putting phone on
If I try, it will give the 3 second start-up vibration which connects to Windows Vista (using the typical sound) shortly followed by the half-a-second vibration (and a triple-short disconnect sound on Windows).
As you guys can understand, I am in quite a bad situation now. Since the phone is bought in my home country The Netherlands and I currently live in Melbourne Australia, I hope to prevent sending it back home at any costs.
So what do you think: is this one permanently bricked, or is it still possible with a specific driver to fix this? Seems to me it's purely a communication/connection problem between my laptop and my phone, but I run out of options to try..
You could try downloading Windows Phone Support Tool from Microsoft.
Turn on your phone by pressing on and the Camera button at the same time, it should then enter flash mode (release power on buzz but keep holding the camera button). When it's in flash mode you can try and get Windows Phone Support Tool to repair the phone for you.
Thank you for your reply!
I tried it before, and this is the message I got:
Communicating with device. Please wait for Recover button to be enabled.
Support Tool version 4.8.2345.0
The tool had difficulty communicating with your device. Please check your device connection and make sure you followed the instructions above. Try recovery again and if the problem persists please contact technical support.
No devices were found.
Click to expand...
Click to collapse
The problem seems to be that there is absolutely nothing is installed on my phone. Therefore, the connection with my phone fails over-and-over. Doesn't matters which program I use. I am almost sure that there is a connection fail between the computer and my phone. I tried it at some other laptops but at every laptop it says 'Qualcomm CDMA Technologies MDM'. But not a single program (NSS/NCS/Phoenix/Windows Phone Support Tool) can make an actual connection with the phone, so it must be driver related.
When I try to turn it on, it starts up but then puts itself off, like if its out of energy. It doesn't charges though. What do you think: driver related or battery related?
------------------
Extra added info: when I try to flash Rainbow os-new with NSS, I get this message:
Checking file selection...Done.
Looking for NAND disk...Not found.
Are you sure you have development Qcom loader ?
Click to expand...
Click to collapse
What does that means?
Some more info about using NSS in an attempt to try flashing my phone
(Command: Flashing > WP7 Tools > Write OS)
Checking file selection...Done.
Looking for NAND disk...Not found.
Are you sure you have development Qcom loader ?
----------------------------------------------------
(Command: Flashing > WP7 Tools > P**** FS)
Looking for NAND disk...Not found.
Things to check:
1. Is the phone connected?(Plug to the USB)
2. Is it in the correct mode?(Try to switch to OSBL mode)
3. Have you installed the Qcom loader ?(Use the Install button)
Preparing update...Done.
------------------------------------------
(Command: Flashing > WP7 Tools > Install)
Init connection...Phone not found!
Does this shows a battery problem? I have had battery problems before with my phone, but I guess that when I try to flash (even with the extra add to NSS) it should ignore any battery level. Or should I screw it open, try it again and see if it will work then?
If it's finding it as an 800 that means it's finding it (it finds mine as an 800 when I've played with it too much).
When you enter flashing mode via camera button, do you not get the image of the phone connected to a PC on the phone?
I had that in the beginning, but those days are long gone.. I don't know how it happened that I don't get that back anymore. Perhaps because my phone doesn't boots itself completely, but falls out of its boot program. Nothing visible on screen
Today I tried to update my 800 with the tool provided by wphacker, however after 2 successful upgrades the tool fails to push the third and last update: basically the phone goes into download mode but no progress bar appears and after a minute or so it reboots, with and update error message showing up, asking me to connect to Zune, while the Seven-Eighter displays the message "complete with error code 80180048". Now when I launch Zune and look for updates it says the phone already has the latest version of the firmware installed, 7.10 (8783). I've tried to do this on 3 different PCs but no way. What do you guys think, you got any idea why this is happening? Will I still be able to get the update from Zune whenever it's released for my country variant? I'd try to update via Nokia Care Suite but that software never really seemed to work with my device, it just says "device not supported", I have no idea why. Any hints?
vnvman said:
Today I tried to update my 800 with the tool provided by wphacker, however after 2 successful upgrades the tool fails to push the third and last update: basically the phone goes into download mode but no progress bar appears and after a minute or so it reboots, with and update error message showing up, asking me to connect to Zune, while the Seven-Eighter displays the message "complete with error code 80180048". Now when I launch Zune and look for updates it says the phone already has the latest version of the firmware installed, 7.10 (8783). I've tried to do this on 3 different PCs but no way. What do you guys think, you got any idea why this is happening? Will I still be able to get the update from Zune whenever it's released for my country variant? I'd try to update via Nokia Care Suite but that software never really seemed to work with my device, it just says "device not supported", I have no idea why. Any hints?
Click to expand...
Click to collapse
Hey
You probably forgotten to install the NCS Drivers. Both Winx86 & Winx64 driver installers may be found into C:\Program Files\Nokia\Nokia Care Suite\Drivers.
Let's try to do it from the scratch...
1. Uninstall both Zune, Nokia Care Suite (and its components aka Connectivity Cable Driver and Winx?? Drivers), UpdateWP (i forgot the right name, but I refer to the component that's installed when you use seveneighter). Reboot your computer.
2. Install Nokia Care Suite (if you need a link just look for Nokia Care Suite at Softpedia). Install the Winx?? Drivers as well.
3. Open "Product Support Tool For Store".
4. Plug in your device (instert PIN if you have one). Your device should be at least recognized.
5. File/Open Product. Insert the RM from your Lumia.
6. Tools/Firmware Download. Insert your model # (if not set) and click Check Online.
7. Click Download to get the files.
8. Once finished downloading, click Programming/Recovery. (WARNING: it will wipe EVERYTHING from your device)
9. Unplug your device as soon as PSTFS report Finished (optional).
10. Uninstall Nokia Care Suite and its components (optional, but prevents problems between Zune and your device).
11. Install Zune.
After all (supposing it worked), check your phone. It may already be in 7.8, if its ROM was found by Nokia Care Suite. Otherwise just check for updates with Zune and you may be fine
FlavioV said:
Hey
You probably forgotten to install the NCS Drivers. Both Winx86 & Winx64 driver installers may be found into C:\Program Files\Nokia\Nokia Care Suite\Drivers.
Let's try to do it from the scratch...
1. Uninstall both Zune, Nokia Care Suite (and its components aka Connectivity Cable Driver and Winx?? Drivers), UpdateWP (i forgot the right name, but I refer to the component that's installed when you use seveneighter). Reboot your computer.
2. Install Nokia Care Suite (if you need a link just look for Nokia Care Suite at Softpedia). Install the Winx?? Drivers as well.
3. Open "Product Support Tool For Store".
4. Plug in your device (instert PIN if you have one). Your device should be at least recognized.
5. File/Open Product. Insert the RM from your Lumia.
6. Tools/Firmware Download. Insert your model # (if not set) and click Check Online.
7. Click Download to get the files.
8. Once finished downloading, click Programming/Recovery. (WARNING: it will wipe EVERYTHING from your device)
9. Unplug your device as soon as PSTFS report Finished (optional).
10. Uninstall Nokia Care Suite and its components (optional, but prevents problems between Zune and your device).
11. Install Zune.
After all (supposing it worked), check your phone. It may already be in 7.8, if its ROM was found by Nokia Care Suite. Otherwise just check for updates with Zune and you may be fine
Click to expand...
Click to collapse
Thanks for the tips, I'm downloading NCS right now. Not really in mood for wiping the phone right now tho, but I'll definitely go that way in a couple weeks or so I still haven't gotten anything from Zune. However I'll install this and see if it solves my connection issues with the Seven-Eighter, or at least actually detects my phone this time. Thanks again, I'll report back if it works
Edit: So I downloaded NCS and it works now. Btw I couldn't resist so I updated...everything went fine but now I gotta take myself some time to reinstall everything :S
vnvman said:
Thanks for the tips, I'm downloading NCS right now. Not really in mood for wiping the phone right now tho, but I'll definitely go that way in a couple weeks or so I still haven't gotten anything from Zune. However I'll install this and see if it solves my connection issues with the Seven-Eighter, or at least actually detects my phone this time. Thanks again, I'll report back if it works
Edit: So I downloaded NCS and it works now. Btw I couldn't resist so I updated...everything went fine but now I gotta take myself some time to reinstall everything :S
Click to expand...
Click to collapse
You're welcome glad I helped ya
I did reinstall 7.5 to my Lumia yesterday just to update via seveneighter (because of reasons lol)
btw did you update using NCS itself? or you needed to pass by zune?
I updated via NCS, however I had to use the refurbish option because update didn't seem to work, it kept losing connection when going into download mode. No big deal. Since I was at it I also changed the software to the Italian CV, it was CV Spain by default because my Lumia is imported, so everything is perfect now. I really like the new layout, finally all I need is just a glance away, no need to swipe up and down anymore
When I plugin my Lumia 920 to a Win8 64bit PC I get an error 'USB device not recognised'. I've tried the following but with no luck:
- Changed the USB cable
- Tried a different USB port including one on the back
- Used a different PC (Win8 32bit & OSX on a MBP)
- Restarted the phone whilst connected
- Checked for Updates with the phone connected (both on phone and PC)
- Removed the 'Upperfilters' registry entry
- Installed the Windows Phone 8 app (both desktop and metro)
- Installed the Nokia PC Suite
- Reinstalled Windows
- Reset the phone (Factory restore)
The phone seems to charge ok via USB but never connects. It doesn't even appear in Device Manager so there's no drivers for me to remove and/or update. The EventLog says 'PnPDriverNotFound'. Anyone got an idea of what could be wrong?
@MrJamesMoore
Is your phone a true Lumia in the respect that it has a factory ROM and is not a developer model or other? Sounds to me like the PC is not able to identify the phone as a Lumia and does not know what it actually is and therefore does not know what driver to load for it.
Hmmm, this is interesting...
U might want to try installing Nokia Care Suit. After instllation complete go to the installation folder, and head to the Drivers directory. U have several drivers there, install everything, and then try to connect it.
Solarenemy68 said:
Is your phone a true Lumia in the respect that it has a factory ROM and is not a developer model or other? Sounds to me like the PC is not able to identify the phone as a Lumia and does not know what it actually is and therefore does not know what driver to load for it.
Click to expand...
Click to collapse
Yes that's what I was thinking. It was a promotional phone so maybe it's not a factory ROM? Is there a way to check? I guess more importantly, is there a way to install a factory ROM on it? I'm located in Australia if that matters. Everything else about the phone works great but not being able to transfer my full res videos off it is a pain.
Thanks for the reply!
@MrJamesMoore
miodrage said:
Hmmm, this is interesting...
U might want to try installing Nokia Care Suit. After instllation complete go to the installation folder, and head to the Drivers directory. U have several drivers there, install everything, and then try to connect it.
Click to expand...
Click to collapse
That didn't work either but thanks for the suggestion. Even with all the drivers installed the PC (and Care Suite) still can't see the phone; still get the USB not recognised error
Without being able to connect in anyway I guess it's impossible to flash the phone any put another ROM on?
Hmmpfff...
It is not a developer phone because they didn't have GSM radio in them, WiFi only. So that is out of the question.
I have one more suggestion, and if that fails, I would suggest u go to Nokia directly and ask what to do, maybe even a replacement.
So, try to find some1 with Win7 on his/her PC, and try to connect the phone. If that goes as it should,u can install win7 on ur PC and have a dual boot machine.
To check the info about ur phone u would have to connect it to Nokia Care Suit, however, that is not an option ATM.
My LG L9 Optimus P769BK (T-Mobile) is stuck on Boot Logo. Hard reset or any other reset procedure in this world does not recover the phone to a normal state.
History:
-I rooted the phone a few months ago in order to get rid of some of the bloatware
-Ever since adware/malware keeps coming which made my wife's life miserable
- I unrooted it but that didn't change anything, the malware now resides within system apps so the misery continues
-The USB drivers are installed and the connection shows three entries in Device Manager
-LGE Mobile USB Modem
-LGE Mobile USB Serial Port
-LGE Mobile Composite USB Device
These are shown only when the phone is in download mode (VolUp + USB Cable In)
The only software that communicates with the phone and recognizes the USB port connected (Com41) is the LG Flash Tool V1.8.1.
Unfortunately this software processes the first 80% successfully until the reset stage after which the phone get stuck at the bootup logo (non-responsive) and never finishes the started flashing process.
I just want to re-flash it with stock ROM for which I downloaded v20h_00.kdz and converted the other required DLL, FLS and BIN files.
I know this is an older model but it was seldom used and I don't want to trash it. Thanks for any response in advance.
PC Desktop: Windows 7, x32, Clean Installation just for this purpose
Update: OMAP driver added
I noticed that I was missing OMAP drivers that are specific for the TI chip this model uses and I did install them. Now the phone has a new entry in Device Manager as Portable Devices where two drives/partitions are listed (F:\ and G:\) These are visible while the phone is stuck on the boot LG logo. The LG Flashing tool still can't continue after the reset at 80% so there is no really any progress yet. Any clue anyone?
Problem solved
I finally solved my problem with LG-P769
I don't know why I couldn't succeed earlier but it turned out using a laptop is a bad idea. I tried Windows XP, Windows 7 and Windows 10. The final solution worked on my desktop with clean Windows 7. The solution was using the trick with Small HTTP server. I don't know why it didn't work earlier but it seems another thread gave me a little bit more details that I missed at the beginning (maybe the server settings)
Anyway, it seems that this phone model was long time forgotten since there was not a single reply to my original post except my two updates so it turned out I was just talking to my self loud, LOL.
Anyway, I would like to thank this forum for most advanced postings regarding the Android branch of cell phones. Regards to whoever found this interesting enough to read.
So i got my friends old Lumia 920 with Windows 8/8.1 installed on it but obviously it's not really used anymore and a lot of apps are already unsupported now. So i thought i'd try and install Android over the Windows OS.
Using WPInternals i flashed the phone with a .ffu file (RM-820 - i think!) that was listed under my phones specifications, used the program to flash the phone but just before it completes i get an error message saying the boot-loader wasn't unlocked properly and now the phone won't switch on, hold a charge or do anything at all. I have tried all button combinations for a soft & hard reset but the phone doesn't respond at all. I managed to get the phone connected to my desktop temporarily in Mass-Storage mode, but then the connection disappears and i can't access it.
I've seen so many posts about this problem and being able to 'flash' it back to normal or repair the issue..
can anybody recommend or explain a technique that would work?
Many thanks!
Hi,
is there any sign of reaction in the device manager, e.g. a Qualcomm_USB device or a Qualcom_COMx port?
Joachim