so, i used to run a verizon franchise store for 2 years. we prided ourselves on excellent customer service, and just treating people great overall. i know what a headache corporate stores are, and how incompetent corporate employees tend to be, so when i worked there, i made myself fully aware of all aspects of each phone, and i helped people immensely.
i've had so many bad experiences at corporate stores, but today trumped them all.
so i ordered online, and all i had to literally do was go there on my lunch hour at work, let them activate it, then i would leave. that's it. it was paid for, and i was gonna do the ESN swap myself (bc i have unlimited data, and put it on another line.)
there's like 3 people in there. in front of me was this dumbass girl who took 15 minutes to decide if she wanted a white or black iphone. then, she spent 10 more minutes trying to get her parents on the phone to approve the upgrade. so by now, it's like 12:30. i have an hour lunch until 1, and i'm hoping it'll be dunzo in a few minutes.
i get called up, i tell him im just picking up, he gets it, activates it. i say, "don't do anything like put on screen protectors for me, just power it up please so it activates and then i can go, because i've got to be back to work at 1." he's like, sure no problem.
we activate it, great! i do one last screen test......bam. dust and dead pixels under the screen. i was like, you HAVE to be kidding me. so i say, man i'm incredibly sorry to have to do this, but look, there's problems with this screen. can we do an exchange?
he's like oh let me see...and he looks and can't see the issues at all. so he brings it to his manager. his manager spends time staring at it and is like, "there's absolutley NOHTING wrong with that phone. don't do an exchange." and i overhear this..i'm like um k..guy comes back, says "yeah sorry, we can't see it." i go, "man look, it's right there. see that speck of black? dead pixel. see those other specs? dust under the screen." he's like, oh..let me show him again.....
so he shows the manager, and this seriously goes on for 20 minutes. he kept saying "There's nothing wrong with that screen; there's no dead pixels. i have PERFECT vision, and there's nothing wrong wtih it."
so i walk over, and i go "look, pal, i have 20/20 vision. i've had phones with dead pixels before, and hell, my DNA right now has a dead pixel. i'm NOT living with antoher $600 device with dead pixels again, when i should be gettinga perfect device." and he's getting all mad at ME because i want a flawless screen. REALLY GUY?!
he keeps saying there's nothing wrong, and he has perfect vision. i'm going, "WHY would i make this up!?!? i JUST got the phone minutes ago, and saw a defect. WHY would i lie about a defect right in front of you? WHAT do i have to gain!? NOTHING!"
so he's all pissy and goes "ok whatever, this is a busy store, i have a busy store to run, i can't be sitting here looking at phones all damn day, just swap it out, i don't care." i say, okay thanks! lol...and then i ask the guy i was dealing with, so i can return this at any verizon store, not just this one, in case something is wrong with the next one right? he's like yea, but i mean, you only get 1 return and that's it. i'm like, seriously? what if it's defective? and the manager overhears and butts in with his 2 cents: "oh well, you know, we can't have you sitting here going through ALL of our stock and opening ever phone just to see if you found one you LIKE." i laughed and walked away.
seriously? what an ass. and THAT man was a manager of a corporate verizon store.
it then took like 20 more minutes JUST for them to swap it out. seriously. another 20 minutes to swap phones. at this point, i'm late back to work, and now i had to use MY OWN personal time from work because i was over a half hour late because these arrogant people wouldn't simply admit the customer was always right, which was our standard motto at my franchise store.
yet another reason to deal with the local businesses rather than going to corporate verizon; these people don't know a thing, and they don't care about a thing you want. you goto a small business franchise, and they actually care, because it's THEIR business.
so yeah, if you're ever in NJ, don't go to the Howell store on Route 9!
sorry for the book, but i had to vent
jayochs said:
so, i used to run a verizon franchise store for 2 years. we prided ourselves on excellent customer service, and just treating people great overall. i know what a headache corporate stores are, and how incompetent corporate employees tend to be, so when i worked there, i made myself fully aware of all aspects of each phone, and i helped people immensely.
i've had so many bad experiences at corporate stores, but today trumped them all.
so i ordered online, and all i had to literally do was go there on my lunch hour at work, let them activate it, then i would leave. that's it. it was paid for, and i was gonna do the ESN swap myself (bc i have unlimited data, and put it on another line.)
there's like 3 people in there. in front of me was this dumbass girl who took 15 minutes to decide if she wanted a white or black iphone. then, she spent 10 more minutes trying to get her parents on the phone to approve the upgrade. so by now, it's like 12:30. i have an hour lunch until 1, and i'm hoping it'll be dunzo in a few minutes.
i get called up, i tell him im just picking up, he gets it, activates it. i say, "don't do anything like put on screen protectors for me, just power it up please so it activates and then i can go, because i've got to be back to work at 1." he's like, sure no problem.
we activate it, great! i do one last screen test......bam. dust and dead pixels under the screen. i was like, you HAVE to be kidding me. so i say, man i'm incredibly sorry to have to do this, but look, there's problems with this screen. can we do an exchange?
he's like oh let me see...and he looks and can't see the issues at all. so he brings it to his manager. his manager spends time staring at it and is like, "there's absolutley NOHTING wrong with that phone. don't do an exchange." and i overhear this..i'm like um k..guy comes back, says "yeah sorry, we can't see it." i go, "man look, it's right there. see that speck of black? dead pixel. see those other specs? dust under the screen." he's like, oh..let me show him again.....
so he shows the manager, and this seriously goes on for 20 minutes. he kept saying "There's nothing wrong with that screen; there's no dead pixels. i have PERFECT vision, and there's nothing wrong wtih it."
so i walk over, and i go "look, pal, i have 20/20 vision. i've had phones with dead pixels before, and hell, my DNA right now has a dead pixel. i'm NOT living with antoher $600 device with dead pixels again, when i should be gettinga perfect device." and he's getting all mad at ME because i want a flawless screen. REALLY GUY?!
he keeps saying there's nothing wrong, and he has perfect vision. i'm going, "WHY would i make this up!?!? i JUST got the phone minutes ago, and saw a defect. WHY would i lie about a defect right in front of you? WHAT do i have to gain!? NOTHING!"
so he's all pissy and goes "ok whatever, this is a busy store, i have a busy store to run, i can't be sitting here looking at phones all damn day, just swap it out, i don't care." i say, okay thanks! lol...and then i ask the guy i was dealing with, so i can return this at any verizon store, not just this one, in case something is wrong with the next one right? he's like yea, but i mean, you only get 1 return and that's it. i'm like, seriously? what if it's defective? and the manager overhears and butts in with his 2 cents: "oh well, you know, we can't have you sitting here going through ALL of our stock and opening ever phone just to see if you found one you LIKE." i laughed and walked away.
seriously? what an ass. and THAT man was a manager of a corporate verizon store.
it then took like 20 more minutes JUST for them to swap it out. seriously. another 20 minutes to swap phones. at this point, i'm late back to work, and now i had to use MY OWN personal time from work because i was over a half hour late because these arrogant people wouldn't simply admit the customer was always right, which was our standard motto at my franchise store.
yet another reason to deal with the local businesses rather than going to corporate verizon; these people don't know a thing, and they don't care about a thing you want. you goto a small business franchise, and they actually care, because it's THEIR business.
so yeah, if you're ever in NJ, don't go to the Howell store on Route 9!
sorry for the book, but i had to vent
Click to expand...
Click to collapse
Sorry you had to go through that bro. Is your new one defect free? How did you notice the dust under the screen on the first one?
Sent from my LG-D800 using xda premium
WizeGuyDezignz said:
Sorry you had to go through that bro. Is your new one defect free? How did you notice the dust under the screen on the first one?
Sent from my LG-D800 using xda premium
Click to expand...
Click to collapse
i saw black marks..and then the dead pixel was a perfect black square.
my new one seems to be fine. you noticing that home screen lag at all? i bet the verizon version is bloated down to all hell. can't wait for root.
Hey, you said lovely experience in the title. I was expecting a positive story! I've been deceived!
jayochs said:
i saw black marks..and then the dead pixel was a perfect black square.
my new one seems to be fine. you noticing that home screen lag at all? i bet the verizon version is bloated down to all hell. can't wait for root.
Click to expand...
Click to collapse
That sux. Nope, no home screen lag at all for me on AT&T.
The only lag I'm getting is from SwiftKey as I posted in the other thread. It's mostly when I'm in Hangouts with the keyboard up and I press the home button. Hangouts will close but SwiftKey stays on the screen for a few seconds.
Sent from my LG-D800 using xda premium
I am glad u got ur lg g2 but I feel ur pain. I don't even try to deal with stores. They have no clue no matter what store from what provider u go. And I think no offense the Verizon lg G2 version isn't as good looking as the international or att version. But that is just my opinion. Enjoy ur g2. I THINK LG DEVICES are very good as of late and sadly underrated. I personally use lg since probably the last 2 years exclusive. It started with the lg 4x HD to the optimus g to the g pro. All very great devices. I am still not sure if I wanna get the G2 since non removable battery and storage always make me kinda turn away from devices. Nothing is more annoying to send or exchange a devices just because the battery went bad. But like I know myself I probably gonna get the G2 sooner then later lol
Sent from my LG-E980 using xda app-developers app
yeah i wont lie the appearance isn't as nice.. but i really like the phone. honestly I ordered online and all I had to do was pickup in store... so it shouldn't have been the headache that it was lol
Sent from my LG G2 using Tapatalk 4
Wow. I would def call customer service on those guys. I have been through the same thing with an Incredible that had a green screen. Sorry mate!
Sent from my VS980 4G using Tapatalk 2
I had a horrible experience getting mine. I went to exchange my Motorola x for the g2 in a corporate store. They told me I had already done an exchange which I had on one of my lines. But the exchange I was doing wasn't on that line. So they told me I couldn't do it, and so I call customer care and they tell me that the system is saying I exchanged the phone when I switched two devices already on my account. So she says she's correcting the issue and the woman is on break and to come back in a half hour. So I wait a half hour and come back to the store about 45 minutes after and surprise! No fix. So I leave again empty handed and go to the store I originally wanted to go to. The customer service rep I called on the way told me to bring both phones on both lines to the store so I did. Turns out I get there and it took them literally 5 minutes to do the transaction and I didn't need my other line's phone. Absolutely ridiculous.
Sent from my VS980 4G using Tapatalk 4
---------- Post added at 04:41 PM ---------- Previous post was at 04:40 PM ----------
Everybody at Verizon is full of crap
Sent from my VS980 4G using Tapatalk 4
No TL;DR version?
pmoradi2002 said:
No TL;DR version?
Click to expand...
Click to collapse
TL;DR:He gets his G2, notices dead pixel while in store, tries to get replacement. Representative asks manager about exchange but manager denies black pixel and says phone is fine. After much debate and dispute, user gets a new LG G2.
pdpfortune said:
TL;DR:He gets his G2, notices dead pixel while in store, tries to get replacement. Representative asks manager about exchange but manager denies black pixel and says phone is fine. After much debate and dispute, user gets a new LG G2.
Click to expand...
Click to collapse
bam! thanks lol
yeah pretty much the manager was an asshat who didn't know what he was talking about, and was clearly blind despite saying "I HAVE PERFECT VISION" like 5 times. what a total douchebag. lol
typical verizon, i'll never be a verizon customer ever again. i dont care what their lte coverage is. just a terrible company.
So the dust issue makes me wonder - is the screen not infused like Samsung's?
Damn, that sucks! I picked up my G2 yesterday at a corporate AT&T store and was in and out within 10 minutes. Got a perfect, unwrapped G2 precious. They didn't even break the sim card from its plastic. Maybe it helped that I entered the store and said, "I want a G2 at full retail price, nothing else." Easily the most flawless buying experience for a most flawless phone
bryanhayn said:
Damn, that sucks! I picked up my G2 yesterday at a corporate AT&T store and was in and out within 10 minutes. Got a perfect, unwrapped G2 precious. They didn't even break the sim card from its plastic. Maybe it helped that I entered the store and said, "I want a G2 at full retail price, nothing else." Easily the most flawless buying experience for a most flawless phone
Click to expand...
Click to collapse
Similar here. Went in, upgraded a family member's line for my phone despite it being a non-LTE phone. Was in and out in 15 minutes. Couldn't have asked for a better experience especially after going to Best Buy and having the guy tell me that the line getting upgraded would be disconnected because it didn't have a LTE SIM card.
jayochs said:
yeah i wont lie the appearance isn't as nice.. but i really like the phone. honestly I ordered online and all I had to do was pickup in store... so it shouldn't have been the headache that it was lol
Sent from my LG G2 using Tapatalk 4
Click to expand...
Click to collapse
You would think it shouldn't be so a headache. But I honestly don't know why so much uneducated ppl work for cellphone companies. Like when I went to Verizon here by me today and they wanted to tell me to rather get a droid or S4 or wait for the freaking iPhone 5s. Hell no. I am with Att anyway. Yeah I know we can debate about what network is the best but that isn't the point. I was there to just look for myself on how different the Verizon version is and I didn't like it as much but that isn't the point either. It just makes me mad they wanna push u to something else and there r many ppl not as educated on phones like you and me and they will go with that the rep tells them and miss out on the best phone to date. It is a shame.
Sent from my LG-E980 using xda app-developers app
Went to a different Verizon store today to exchange my G2 and had a great experience. It took awhile, but the agent saw the issue I was experiencing and agreed that it was worth replacing (random brightness dim/brightening). Sadly, the new one has the same issue. He even agreed with me that the back of the phone was awful. Rare to find such an honest salesman @ VZW.
My old phone got really hot as well and this one doesn't get half as hot, so I may still keep it.
Sent from my VS980 4G using Tapatalk 2
Jodiuh said:
Went to a different Verizon store today to exchange my G2 and had a great experience. It took awhile, but the agent saw the issue I was experiencing and agreed that it was worth replacing (random brightness dim/brightening). Sadly, the new one has the same issue. He even agreed with me that the back of the phone was awful. Rare to find such an honest salesman @ VZW.
My old phone got really hot as well and this one doesn't get half as hot, so I may still keep it.
Sent from my VS980 4G using Tapatalk 2
Click to expand...
Click to collapse
The display adjust the brightness automatically.
Sent from my LG-E980 using xda app-developers app
This happens with auto brightness off.
Sent from my VS980 4G using Tapatalk 2
Related
Hey Guys,
Just curious to see if anyone else is in the same situation. My first Eris was ok for a few months, but began to slow down and the touchscreen wasn't working well, so VZW shipped me a replacement. Immediately after swapping, the replacement's touchscreen was unresponsive, so I had another one shipped out, and I got it Monday. That phone is the one I have now, and it keeps overheating and dying within three hours. Replacement #4 comes on Friday.
At this point, I'm sick of these things. A phone should just work. I know the Eris was the lower-end model, but at the time it was all I could get. Today when speaking to the girl she did mention that I could purchase another 'like-new' phone, though I'd have to pay for it. The original Motorola Droid was the most expensive at $289.00. Has anyone had enough issues with this phone to get them to send you a new phone for free? I don't want to overpay for a replacement model that's already been used. My warranty expires soon as well, so I need to resolve the issue fast. I've seen success stories of some people getting new Incredibles sent to them, can any of you share how? I'd like to think that Eris #4 will work, but I'm skeptical at this point. Apparently Verizon's 'rigorous re-certification process' isn't so rigorous after all. It would be cheaper to switch networks and get a new Android phone, but it's not an option because I'm on a plan with my family.
Thanks!
Just call them and when they offer to send you another eris, tell them you simply dpnt want another eris because all the others didn't work. Keep at them, get a little angry, threaten to leave the network, and if all else fails, ask to speak to a supervisor.
Sent from my Motorola Droid 2 with Squidly 2.3.20
I think I got the only good one
Going on 10 months with the same Eris. And I have beat the hell out of it. Broke the digitizer and performed open-eris surgery.
My wife's Eris had a bad trackball after 6 months. VZW replaced and has been good ever since.
Sent from my CELB_3.7 ERIS using XDA App
Only issue is the trackball for me, and if i push down to the bottom right of it the TB works fine. Other than that, she has been a champ.
11 months for me, though mine has started to act very strange and has stopped doing some things.
Sent from my Tazz Vanilla
Well, I called Verizon today because the GPS module must have been bad. It was their signal that something was wrong when I couldn't boot the phone into safe mode, so I should be getting my Incredible tomorrow! It's been good guys... sort of lol
I have had the phone since November last year and beat the living hell out of it and it still works, I have a 4 and 2yo at home and they love to play with daddy's phone
newell23 said:
I have had the phone since November last year and beat the living hell out of it and it still works, I have a 4 and 2yo at home and they love to play with daddy's phone
Click to expand...
Click to collapse
Same boat here. Got it day one and its still awesome. Didnt root til july cause i be scared, lol. My kids love playing games and looking at photos. Im glad i didnt jump ship and get a fascinate. As long as we have ppl like Punk Kaos and others putting out awesome roms ill stay with the eris!!!!! KGB!!!!!
i'm surprised they're still replacing erises with erises. You'd think they'd run out and have to give dincs out instead.
As long as there's Windex, there'll be "new" old Eris's!
wierdo124 said:
i'm surprised they're still replacing erises with erises. You'd think they'd run out and have to give dincs out instead.
Click to expand...
Click to collapse
So am I. It took a lot of pushing for me to get them to give me an Incredible. Like I said, the fact my Eris didn't go into safe mode helped, but also the first rep I got just simply didn't want to deal with me, so instead of forwarding me to their supervisor they bounced me to another rep. I actually wasn't angry with them at all - I was being downright polite.
gehrc said:
So am I. It took a lot of pushing for me to get them to give me an Incredible. Like I said, the fact my Eris didn't go into safe mode helped, but also the first rep I got just simply didn't want to deal with me, so instead of forwarding me to their supervisor they bounced me to another rep. I actually wasn't angry with them at all - I was being downright polite.
Click to expand...
Click to collapse
Same, that is the key! Be polite to the rep, but be pissed at the phone. Also, if you dont need to send your eris back, (I didn't as they just offered me an early upgrade), be sure to send it in for the 132 credit!
mech_egr said:
Same, that is the key! Be polite to the rep, but be pissed at the phone. Also, if you dont need to send your eris back, (I didn't as they just offered me an early upgrade), be sure to send it in for the 132 credit!
Click to expand...
Click to collapse
That is a good point. Remember you are talking to a human and you can voice being upset without being rude. That goes a long way
How many times would you allow a single customer to return an Evo3d before you finally said:
"Get the F**k out of my store, and don't let the door hit you in the ass?"
Because after listening to all these people complain, and talk about being on their 6th or 7th phone, I just gotta ask:
Hom much of this crap should a retailer have to put up with?
Just Curious.
R WE NOT PHONES?!?
Sent from my 3DeeVo
mazook98 said:
How many times would you allow a single customer to return an Evo3d before you finally said:
"Get the F**k out of my store, and don't let the door hit you in the ass?"
Because after listening to all these people complain, and talk about being on their 6th or 7th phone, I just gotta ask:
Hom much of this crap should a retailer have to put up with?
Just Curious.
R WE NOT PHONES?!?
Sent from my 3DeeVo
Click to expand...
Click to collapse
would depend i would more then likely do it as often as i had to cause i wouldnt want to loose my job; but if i could depending on what the problem was. id get fed up and kick them out over a little light leakage and ****. i know people have OCD but get over it get some meds lol smoke a bowl something.
I just find it hard to believe your phone could be a defect after so many times. That is frickin ridiculous. I call BS on alot of them. I would lose my job real quick I can tell you that.
Sent from my 3rd Dimension of Evolution
mattfmartin said:
I just find it hard to believe your phone could be a defect after so many times. That is frickin ridiculous. I call BS on alot of them. I would lose my job real quick I can tell you that.
Sent from my 3rd Dimension of Evolution
Click to expand...
Click to collapse
I not to ocd I have light leak paint missing from the captive buttons and a titled screen , I returned one and examined six in total and this was the best one so as picky as these guys are I'm not surprised
Sent from my PG86100 using XDA App
mattfmartin said:
I just find it hard to believe your phone could be a defect after so many times. That is frickin ridiculous. I call BS on alot of them. I would lose my job real quick I can tell you that.
Sent from my 3rd Dimension of Evolution
Click to expand...
Click to collapse
+10. I would HATE to deal with EVO3D customers, because, for every one I was assigned to help, there would be a much higher probability that I would be losing my job that day.
"What's that you say? A dust speck?... Oh, no, wait...A dead PIXEL you say? And you've come back to return it HOW many times?"...
<<quick look around for heaviest, heavable gadget, and nearest escape route, after calculating amount of emergency $ saved. > >
R WE NOT PHONES?!?
Sent from my 3DeeVo
mcmikecruz1 said:
I not to ocd and I'm living with light leak paint missing from the captive buttons and a titled screen , I returned one and examined six in total and this was the best one so as picky as these guys are I'm not surprised
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
How do you cope?
What would you consider the toughest part of your day?
When you were a child, did you ever imagine that this kind of thing could happen to you?
R WE NOT PHONES?!?
Sent from my 3DeeVo
mazook98 said:
How do you cope?
What would you consider the toughest part of your day?
When you were a child, did you ever imagine that this kind of thing could happen to you?
R WE NOT PHONES?!?
Sent from my 3DeeVo
Click to expand...
Click to collapse
Fuk off lol
Maybe I shouldn't if said living with
I have those issue and really don't care along with a warmer color screen than my friends our the one at my local sprint store . Like I said I'm not surprised
Sent from my PG86100 using XDA App
The true complaint I would be cool with is stuff under the screen and a dead pixel light leak peg get over it and tilted screen also get over it unless it effects the phone or something lol
Sent from my PC36100 using XDA Premium App
I'd be okay with one phone return, maybe two (if both were legitimate reasons), but if you come in a 3rd time for the same phone then I'd probably hand you to another employee. If it's giving you that many problems, then you probably shouldn't be using an Android phone to begin with.
I worked at Best Buy and I never cared tbqh. My manager also never cared. Said it was the manufacturer's fault for having issues in the first place and it's better to just do the exchange so the customer will be happy.
I remember one guy got his EVO 4G replaced 6 times. I did the exchange for him each time, I didn't care as long as they were in their 30 days.
I think I would have to ask the person "Dude, you are on your >3rd phone. If you have so many problems, why do you keep buying it?"
I mean honestly, if you are so unlucky as to get 6-7 "defective" phones in a row, perhaps it is a sign from God you are not meant to have this phone. Get your money back and move the hell on. But before you move on, come on to XDA to ***** about it...then move on.
Honestly, I would never have more than 2 bad phones. First one...yeah, I can see it and I would exchange it. Second phone is bad...screw it, I would get my money back and wait for something else I like.
I've only returned my phone once. Only because it came shipped with a crack in the screen. Not cool. Stupid former employer. >_> (that would be UPS)
Sent from my PG86100 using XDA App
I've been getting a new htc phone from sprint every year for as long as I can remember, 8 years?
Not one return or repair.
For my wife too.
mswlogo said:
I've been getting a new htc phone from sprint every year for as long as I can remember, 8 years?
Not one return or repair.
For my wife too.
Click to expand...
Click to collapse
guess you didnt have a touch pro then huh? dear god those things were probably a financial disaster for all involved. loved it though!
Yeah I would have lost my job after the second return.. LOL
Dead Pixel - Exchanges Unlimited as this is a true defect
Major Light Leakage - Same as above
Other Major Issues - Crooked LCD, No Power, etc. - Same as above
Now on to the bull**** issues -
Very Minor Light Leakage - No exchange... Return if you wish or contact HTC
Dust - Unless the screen is totally blocked off.. Same as above
Screen not as big as 4g evo - Same as above
Battery die to fast - Its a dual core phone .. duhhh
My mom said its too expensive - Get the **** out the store
4G does not work everywhere - So use 3g
3D picture does not come out of the phone - Man **** this **** I quit after I slap u.
Yeah fire me already because it would not be pretty.
DomSim said:
guess you didnt have a touch pro then huh? dear god those things were probably a financial disaster for all involved. loved it though!
Click to expand...
Click to collapse
+1. I had a touch pro. So many problems.
Sent from my PG86100 using XDA App
So, you are all complaining about having something to do at work.....
It's called job security my friends.
The phone does appear to have some quality control issues such as dead pixels, screen crooked enough that it interferes with the blackout, and maybe a loose button here and there, BUT...
Unfortunately I've seen people returning the phone for what I believe are software issues that will be fixed with (hopefully the next) OTA. Things like the camera freezing, green tint in some camera shots, wifi signal dropping, and the phone going crazy when you plug something into the headphone jack are all software related and exchanging the phone will just land you another one with the same problems. In fact, some problems are intermittent so you may think the new one is fine and then somehow "broke" later. Even a weak radio signal and yellow screen could be software.
You can't expect the average consumer to know whether or not a problem is hardware or software though. To them, they were sold a product that simply doesn't work properly. So they take it back. They want it, but they want it to work, so they exchange it. That's not really a consumer issue: it's an issue for HTC. I'm not making light of software issues either, because those are interpreted as defects just like hardware problems. This is really an issue with HTC. IMHO, they released a product that was clearly not quite ready for prime time.
Mike
im a former radioshack employee and i gotta admit... these pplz come with the weirdest problems ever and the craziest stories to get them phones exchanged, mysefl im on my 3rd evo3d, my first one lost 4g completely, second one lost screen sensitivity and it was pressing letters by itself so im in my third one so far is good, so if they are within the 30 days i will exchange it as long as they have a real problem with it, one day i had a guy coming with the phone wanting an exchanged the phone was all scratched up and when we told him we cant cause of the scratches he said it wasnt his fault, that it was raining and the water scratched his phone lmaoooo ... see what i say lolz
I want whatever I spend my hard earned money on to work as expected to. Why should people settle for mediocre build design or software ? I don't care if I have to exchange an item 10 times, if I am paying for it and I'm within a return grace period, you bet I'm going to make sure I'm satisfied with my item.
Sent from my PG86100 using XDA Premium App
I'm glad to see how much progress has been made on the after market software front. Really.
But I want to get a 3vo I'm content with before I void my warranty.
I went to the store today to do my second exchange. The first one went through smoothly but the employees in the store today were being hardasses.
This replacement 3vo has somewhat severe light leakage occurring in the bottom bezel. The capacitive menu button is discolored. And the screen is even more crooked than my last 3vo.
I still took it in stride until I realized the tilt of the screen was causing issues with the digitizer.
I consider all these issues to be manufacturer's defects. The manager I spoke with today says he recognizes them as design features of the phone.
I drove 90minutes there and back to the nearest Sprint repair center only to be told off by an asshole.
I'll have to try somewhere else on Monday.
Just getting this off my chest, please excuse my ranting.
Sent from my PG86100 using XDA Premium App
rlaw said:
I'm glad to see how much progress has been made on the after market software front. Really.
But I want to get a 3vo I'm content with before I void my warranty.
I went to the store today to do my second exchange. The first one went through smoothly but the employees in the store today were being hardasses.
This replacement 3vo has somewhat severe light leakage occurring in the bottom bezel. The capacitive menu button is discolored. And the screen is even more crooked than my last 3vo.
I still took it in stride until I realized the tilt of the screen was causing issues with the digitizer.
I consider all these issues to be manufacturer's defects. The manager I spoke with today says he recognizes them as design features of the phone.
I drove 90minutes there and back to the nearest Sprint repair center only to be told off by an asshole.
I'll have to try somewhere else on Monday.
Just getting this off my chest, please excuse my ranting.
Sent from my PG86100 using XDA Premium App
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I just have to ask. Okay, so you go to the store to exchange the phone. They exchange it, regardless of being hard-asses or not. Why did you even leave the store without checking it from top to bottom, inside and out? I know they powered it up because they have to do that to activate it on your line. And even IF the battery in the new one was dead, why didn't you say "hey, can I use the old battery long enough to test this thing out since I've had problems?"
Sorry for my rant, but it is getting so tiring to come here to read about development and support and it is just thread after thread of people pissing and moaning about problems with the hardware. People pissing and moaning about exchanging their phone 3, 5, and even 7 or more times. I mean really? WTF is wrong with people that you actually would continue to try and get a phone after supposedly getting 7 defective ones in a row?
Then, to make matters worse, you get people on here *****ing about the people constantly *****ing about the problems they have...these are the worst.
This site is called "XDA Developers" - not "XDA Complainers"
Well. I did have them turn it on.
I had the last one exchanged for a dead pixel, that's the deal breaker for me.
I don't expect a perfect phone, just one I'm happy enough with.
I'm pretty free going. I didn't expect the digitizer issues with this one, that's a deal breaker.
Sent from my PG86100 using XDA Premium App
^^^^^agree. If you were nieve enough to leave the store without checking the phone for problems, then that's your fault.
On the other hand, they are manufacturers defects. Try calling CSL and telling them about it. When I had a problem with my 3D, after having problems with my local Sprint store, they emailed my a work order for me to take my phone into the Sprint store. I printed it out, took it, and my phone into the store, and they fixed it.
But I cannot believe you left the store without checking the phone...
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rlaw said:
Well. I did have them turn it on.
I had the last one exchanged for a dead pixel, that's the deal breaker for me.
I don't expect a perfect phone, just one I'm happy enough with.
I'm pretty free going. I didn't expect the digitizer issues with this one, that's a deal breaker.
Sent from my PG86100 using XDA Premium App
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But again, why didn't YOU test it? You've been on these forums. You've seen all the tears being shed pretty much daily. Why would you ever leave the store without testing it. IF I had a problem with my phone, I would have said very simply to the Sprint person, "I'm not leaving the store until we find one phone without any defects."
But...then again...I've never had a defective phone yet...so I've never had to test this theory out in real life.
After i had mine replaced due to front facing camera failure i tested it to no end before i left. Fool me once shame on you fool me twice shame on me. This is your second evo? Shame on you.
Sent from a blazing fast 1.8 GHZ Evo 3D.
i have one dead pixel, maybe 2, right next to each other on the top most part of the screen.. and i dont care enough to return it, everything else is fine on it.
i understand if you are a perfectionist, but as some of the other posters said, we kinda dont care too much any more. too many people complaining. you should be posting this on the sprint customer support forums so those store employees get fired!!!!
I've gotten tests to check my pc monitors so I googled to find something for an Android phone (Rezound will be my first) and came up with several options, a few apps and some methods without using an app.
Apps I found were:
Dead Pixel Test
Dead Pixel Tester
Dead Pixel Detect
Any recommendations on these or other methods?
Antutu Tester. You can text pixels, battery and touch points I believe.
Ask Xoxigenboy, he actually has a dead pixel and can probably verify which ones work.
AtLemacks said:
Ask Voxigenboy, he actually has a dead pixel and can probably verify which ones work.
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on my screen the dead pixel is red. you can't realky see it during the day, but at night it stands out when the background is dark(if you have a dark wallpaper, watching a video)
I'm currently waiting outside a Verizon store for them to open & hopefully they'll be able to see it.
but basically, an easy way to check is to set a really dark background(preferbly just black), set the display to auto & wait till you are somewhere with low light. any red dots and its exchange time.
Did they do the exchange there for you? I've never been able to swap a device right at the store, they always overnight it, so I just call now lol.
Thanks everyone... I'm anxiously awaiting my phone to check it all out.
AtLemacks said:
Did they do the exchange there for you? I've never been able to swap a device right at the store, they always overnight it, so I just call now lol.
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they told me that since it was purchased elsewhere(best buy mobile) that id have to go there for the exchange.... which I figured, just hoped they'd do it there at verizon. although, since best buy allows an exchange within 30 days I think I am going to hold on to this one a bit longer(then will exchange on like day 29 or 30).
You are probably better off not fighting holiday shoppers anyways, lol.
AtLemacks said:
You are probably better off not fighting holiday shoppers anyways, lol.
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Verizon chick rep told me there were like 5 accidents by the mall today LOL. I shoulda hit on her cause she had huge tits, but I was more interested in my phone LOL. Then some blonde customer was next to me and shes was like omigawd what are you getting. I just looked at her and stared with a blank expression on my face. Considering she was also buying the Rezound which was in my hand.. DERP!
I just met my girlfriend of 8 months parents today (She/they are from Boston). I took them to Granite City for dinner and I didn't think how idiotic of an idea it was until I started driving that direction. I avoid the Mishawaka commercial area like the ****ing plague and I remembered why 45 minutes into my 9 mile drive.
nice. topic went from dead pixels to holiday traffic.
------------------------------------------------------------
"hey billy can you help me install this radiator?"...
5 minutes later...
"billy... did i ever tell you you have the most beautiful blue eyes"...
w00t
zetsumeikuro said:
Verizon chick rep told me there were like 5 accidents by the mall today LOL. I shoulda hit on her cause she had huge tits, but I was more interested in my phone LOL. Then some blonde customer was next to me and shes was like omigawd what are you getting. I just looked at her and stared with a blank expression on my face. Considering she was also buying the Rezound which was in my hand.. DERP!
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Don't need an app to see that you have more than your share of dead pixels.
-sigh- almost 4 weeks of ownership and already having an issue. I just noticed these 2 highly visible white dots (to the left) just above of the capacitive buttons on my lcd. Only visible on white background though but i call tmo and instructed me to get to a local store so they can have one of the reps to look at it before replacement (awesome). I'll take a pic of it later prior to visiting the store.
sorry for the image quality but here it is. I tried taking a few shots of and this happened to be the best shot. What do you guys think caused this?
i dont see it. use ms paint to circle them with red. i seriously dont see anything
I can see them. They look a bit like glares. I never seen this before. Hope you can get this replaced somehow.
Sent from my HTC_Amaze_4G using xda app-developers app
Would love to be updated on the progress of this
Sent from my HTC_Amaze_4G using xda app-developers app
ooooooohhhhhhhhhh i see this now. my friend has a large spot like this on his Evo 3d. comes from too much pressure being put there on the screen. at some point that part of the screen got pushed very hard.
Mine has the same issue! And this is one that I got via warranty exchange >_> There's no way in hell I'm paying another $10 for a warranty exchange, though.
`Ghost` said:
i dont see it. use ms paint to circle them with red. i seriously dont see anything
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yeah its those 2 highly visible glares or dot when you look really close to it.. i've taken it using my digital camera (which obviously takes crappy image btw) and although it may be hard to see by others on the monitor - it is really visible in person. I'm still a little confused as to how this developed.
`Ghost` said:
ooooooohhhhhhhhhh i see this now. my friend has a large spot like this on his Evo 3d. comes from too much pressure being put there on the screen. at some point that part of the screen got pushed very hard.
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i see - well sometimes i would place my phone right next to me while i sleep because i use it as an alarm clock and maybe perhaps i've rolled over it overnight???.. -shrugs- .. but come'on man i'm not that heavy..... lol
realitysconcierge said:
Would love to be updated on the progress of this
Sent from my HTC_Amaze_4G using xda app-developers app
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it's been taken care of and the replacement device is on its way... thankfully it was still covered by warranty. Not sure why it wouldn't be since i just got the phone 4 weeks ago lol
which leads me to my next question.... In regards to warranty that is. Is it worth it to add a PHP (Premium Handset Protection) bundle? I mean, i remember when it used to be $5.99 (i believe) and i just noticed after ordering a replacement device - Tmo added that feature on my plan. Current cost is $7.99 which is still not bad but is it really worth it shelling out 8 bucks for something that can be prevented? I'm pretty anal when it comes to protecting my device (thanks to protective TPU case) and i hardly drop it by accident. However, "****" does happen to anyone when you least expect it. What do you guys think?
It can be worth it in case something happens like theft or out of warranty. But generally they offer you crap and try to say it's comparable.
Did they say you still have option for insurance? Generally unless you get it when the phone was new you can't add it on later
Sent from my HTC_Amaze_4G using xda premium
Spastic909 said:
It can be worth it in case something happens like theft or out of warranty. But generally they offer you crap and try to say it's comparable.
Did they say you still have option for insurance? Generally unless you get it when the phone was new you can't add it on later
Sent from my HTC_Amaze_4G using xda premium
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That's what i'm thinking but no, the rep never said anything or made any suggestions as far as adding it on my plan. I check my account frequently and that was the only time i discovered that it was added the day the replacement transaction was made. However, she did mention that even though my device was still covered by warranty, i was charged with $20 for device exchange since i didn't have the PHP feature added to my plan versus $5 bucks if i had it. -shrugs- eh its whatever. Atleast i know i'll have a brand spanking new device in a couple of days and HOPEFULLY.. yes.. hopefully... the annoying screen bleed on the bottom (normal build issue) with the device won't have it. lol
i just started a 2 year with tmobile and got the amaze for free. im wondering if this was a bad idea. i dont like the one phone because it lacks a dedicated camera button and some other stuff I dont like about it (its too thin actually). worst case I cancel for 200 and use this phone on straight talk until a better phone comes out I can start a new 2 year with.
`Ghost` said:
i just started a 2 year with tmobile and got the amaze for free. im wondering if this was a bad idea. i dont like the one phone because it lacks a dedicated camera button and some other stuff I dont like about it (its too thin actually). worst case I cancel for 200 and use this phone on straight talk until a better phone comes out I can start a new 2 year with.
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that's a good point too... I too recently just switched from Individual plan to family plan (even though I'm the only one who's truly going to be using both devices) because i wanted this device (amaze) ever since its debut. Not a fan of One series either because of.. well.. a few things that i've come to expect on a high end device which lacks of... availability to expand storage, option to pull battery, dedicated cam shutter. To stay on point - isn't there a policy or something that after you cancelled your service there's a 1-3 month waiting period again before you can sign up???.. -shrugs-