Verizon Canceled My Pre-Order - Verizon Galaxy Note 3 General

I pre-ordered my note 3 on Sept 6th like a lot of you. However I am porting over my number from Sprint. Port orders are good for 30 days and then get canceled. When my port order was canceled, so was my phone pre-order. This all happened yesterday Oct 6th. I was on the phone with Verizon order support at 7 a.m. this morning to find all this out. The guy was very helpful, explained what had happened and reordered for me, but now I'm not sure where I'm at in line. He said he was working with a supervisor to bump my order status due to this issue and me not being notified. If I had not been checking my order every few days, I would not have known.
Just a word of caution for anyone porting your number!

Connert said:
I pre-ordered my note 3 on Sept 6th like a lot of you. However I am porting over my number from Sprint. Port orders are good for 30 days and then get canceled. When my port order was canceled, so was my phone pre-order. This all happened yesterday Oct 6th. I was on the phone with Verizon order support at 7 a.m. this morning to find all this out. The guy was very helpful, explained what had happened and reordered for me, but now I'm not sure where I'm at in line. He said he was working with a supervisor to bump my order status due to this issue and me not being notified. If I had not been checking my order every few days, I would not have known.
Just a word of caution for anyone porting your number!
Click to expand...
Click to collapse
Wouldn't it just be easier to go to the store on Thursday?

suzook said:
Wouldn't it just be easier to go to the store on Thursday?
Click to expand...
Click to collapse
I did think about that but with all the "Backorder" online talk over the weekend, I thought I'd be better off voicing my frustration and having them overnight it to me. I have 13 more lines to move from Sprint and I wanted to let them know this is not the way to earn my business.

Sorry to hear that you lost your place in line but, on the other hand, happy to see someone jump ship from Sprint to Verizon. Made that move myself a few years ago when Verizon offered unlimited data and took advantage of the recent subsized upgrade without losing unlimited.

Please keep all conversation to orders and shipping to oldest thread available here http://forum.xda-developers.com/showthread.php?p=46056171
Thank you for your future cooperation. Thread closed
Have a great day!

Related

Asus transformer prime available at office depot huryy!!

I just got one from office depot,will recieve in 30 of dec.hurry!!
Edit: jan 06 delivery date lol but its ok for me better that nothing!
Edit :Sorry guys sold out!!! Better luck next time
Sent from my iPhone
erick0423 said:
I just got one from office depot,will recieve in 30 of dec.hurry!!
Sent from my iPhone
Click to expand...
Click to collapse
Good stuff 3 day delivery too bad i already got mine lol
Thanks! Ordered mine. The Chat rep said I should receive it on January 5. No way to expedite shipping. See below:
Richard: Please know that since the item is delivered from the different warehouse locate, the order status is " 3 Days Delivery Pending ". However the order will be delivered on Thursday, January 5, 2012 08:30 AM - 05:00 PM
My take on this is that "different warehouse locale" means that it's coming directly from ASUS, which is why he couldn't expedite the shipping.
Well while I was chatting they went out of stock. I was trying to see if I could pay extra for quicker shipping. I had one in my cart and everything. FML lol
sold out!!!! doh
ReaderLee said:
Thanks! Ordered mine. The Chat rep said I should receive it on January 5. No way to expedite shipping. See below:
Richard: Please know that since the item is delivered from the different warehouse locate, the order status is " 3 Days Delivery Pending ". However the order will be delivered on Thursday, January 5, 2012 08:30 AM - 05:00 PM
My take on this is that "different warehouse locale" means that it's coming directly from ASUS, which is why he couldn't expedite the shipping.
Click to expand...
Click to collapse
Did you ask what color?
Sent from my iPhone
Don't get your hopes up on the OD order. I ordered back on the 12/21 and was told I'd get it on the 27th. Not happening. I just finished chatting with a rep and didn't get much more:
Chat Transcript
Please wait while we find an agent to assist you...
You have been connected to Steve.
Steve: Hi Don
Steve: Good morning
Steve: I am glad to assist you with your concern.
Me: Good morning
Steve: We apologize for the inconvenience.
Steve: May I have the order number
Me: xxxx
Steve: Thanks, let me check on the order
Steve: I am sorry the item is out of stock as of now and we do not have the restocking date updated with us
Steve: I would request you to get back to us with 2-3 business days as our warehouse team is working hard on its availability
Me: I chatted with a CSR just prior to ordering and she told me that it would definitely ship out and I'd receive it on the 27th. She was very confident about it so I went ahead and ordered it.
Me: Clearly she was mistaken. What can be done about this?
Steve: We sincerely apologize for the inconvenience caused
Steve: Please get back to us with 2-3 business days as our warehouse team is working hard on its availability
Me: Can I have some sort of credit applied due to the misinformation I was given?
Me: So far you're the 3rd rep I've chatted with and each has asked me to check back in 2-3 days. I'm losing confidence in that answer, unfortunaly.
Steve: Please know that due to low stock the item has to be shipped from a different location and so it is taking time to get to the ware house near to your location and it should be in stock within 2-3 business days
Me: I understand, but that is NOT what I was told when I ordered it. I was told that it WAS in stock and that it would ship in time for me to receive on the 27th. When I placed the order I again chatted with a rep who told me to wait 2-3 days for the status to be updated. Now you're telling me that it's NOT in stock but that I should still wait 2-3 days for more information. I know it's not your fault, but I need a better result then "check back in 2-3 days"--simply because apparently I have not been given accurate information from the very beginning.
Steve: I will escalate the issue to the higher authority and they will get back to you within 4 business hours with the exact delivery details
Steve: May I have your contact phone number
Me: sure thing. It's xxxxx
Steve: Thanks, please give me a moment while I escalate the issue
Me: Thanks, Steve
Steve: Thank you so much for your patience.
Steve: I have escalated the issue
Steve: Is there anything else that I can assist you with?
Me: Thank you, Steve.
Me: That's it. I appreciate your help with this.
erick0423 said:
Did you ask what color?
Sent from my iPhone
Click to expand...
Click to collapse
Under Product Details it says "TF201-B1-GR", the "GR" at the end means it is gray.
Out of stock now, however.
I bet some 19 year old is going to call you and be like "check back with us in 2-3 days" lol. Good luck!
lol, could be Doeboy, but at this point, I'm ordering where I can in the hopes that one of my orders comes in. Lets just hope I don't get three emails at once that all say "your order has shipped" before I can cancel the other ones!
wannatp said:
Under Product Details it says "TF201-B1-GR", the "GR" at the end means it is gray.
Out of stock now, however.
Click to expand...
Click to collapse
I guess thats the only color they have.hopefully we dont have any issue with this unit,this would be my second asus prime.
Sent from my iPhone
ReaderLee said:
lol, could be Doeboy, but at this point, I'm ordering where I can in the hopes that one of my orders comes in. Lets just hope I don't get three emails at once that all say "your order has shipped" before I can cancel the other ones!
Click to expand...
Click to collapse
I Hear that I have several preordered too. Guess we could always sell extra on ebay to make up for cost if unable to cancle an order.
i was able to order one, delivery date of 1/5. Hopefully it gets delivered and hopefully its grey
Johnday29 said:
I Hear that I have several preordered too. Guess we could always sell extra on ebay to make up for cost if unable to cancle an order.
Click to expand...
Click to collapse
Do you have a sheet with all your pre-order info in one place to start mass cancelling if necessary, too!!?? As soon as I have a tracking number from somebody...
wannatp said:
Under Product Details it says "TF201-B1-GR", the "GR" at the end means it is gray.
Out of stock now, however.
Click to expand...
Click to collapse
Did they charge ur card for your order? They charge mine already
Sent from my iPhone
erick0423 said:
Did they charge ur card for your order? They charge mine already
Sent from my iPhone
Click to expand...
Click to collapse
my card has a pending transaction but the money has not been deducted yet.
effingpace said:
my card has a pending transaction but the money has not been deducted yet.
Click to expand...
Click to collapse
Wtf my money has been deducted on my bank already..so meaning i have this one for sure
Sent from my iPhone
op can you update your original post to "sold out" so people don't get excited for nothing now since it is sold out.
doeboy1984 said:
op can you update your original post to "sold out" so people don't get excited for nothing now since it is sold out.
Click to expand...
Click to collapse
There you go update sorry im just new here
Sent from my iPhone
Back in stock at Office Depot as of right now.

Sprint has discontinued their 14-day early upgrade

Just spoke with a Sprint CSR (and her supervisor) on the phone who informed me that she could not move my June 1 upgrade date up by 14 days any more due to the policy being changed on May 17th. It's perfect (well, imperfect) timing for those of us with June 1 upgrade dates. I was told there was absolutely nothing they could do. I've preordered the phone through Best Buy but apparently won't be able to get it until June 1, assuming that Best Buy even gets the EVO LTE by then... Anybody else out there with June 1 upgrade dates that have been able to move up their eligibility date?
You can buyout whatever is left of your contract in your case it's like 20 bucks or maybe less. I forget what sprint calls it now.
I literally just got off the phone with them, mine should be changed to today within the hour. The rep I spoke to is calling me back in an hour to verify it was changed. Be nice, be persistent. I've been working on this for about 2 weeks and I've made about a dozen calls.
My upgrade was 6/1, what I heard was the policy was being changed as of 6/1 so I think you were lied to. I also told them I've been having a lot of random issues with my phone.
Sebrina said:
You can buyout whatever is left of your contract in your case it's like 20 bucks or maybe less. I forget what sprint calls it now.
Click to expand...
Click to collapse
Yeah I had heard about that... I think it's $20 times the number of months remaining in your contract but with a minimum of $100. I'm on the phone with them now (on hold) and according to ISN if my account was notated before the 17th that I wanted an early upgrade they'll still honor it. I had called on the 10th and the 11th so we'll see what they can do. Of course this is all moot if BB doesn't get the phone before June 1!
phsteve said:
Yeah I had heard about that... I think it's $20 times the number of months remaining in your contract but with a minimum of $100. I'm on the phone with them now (on hold) and according to ISN if my account was notated before the 17th that I wanted an early upgrade they'll still honor it. I had called on the 10th and the 11th so we'll see what they can do. Of course this is all moot if BB doesn't get the phone before June 1!
Click to expand...
Click to collapse
That's not true at all and I don't think those prices are right either, friend on another forum had 4 1/2 months left he got out with 45 bucks.
ausch30 said:
I literally just got off the phone with them, mine should be changed to today within the hour. The rep I spoke to is calling me back in an hour to verify it was changed. Be nice, be persistent. I've been working on this for about 2 weeks and I've made about a dozen calls.
Click to expand...
Click to collapse
Cool, good to know. I think I got an unlucky supervisor the first time I called but now that I have called back with the original date I called they might be more receptive... I'll keep y'all posted. Being nice is definitely important but sometimes difficult! Haha doing my best.
Sebrina said:
That's not true at all and I don't think those prices are right either, friend on another forum had 4 1/2 months left he got out with 45 bucks.
Click to expand...
Click to collapse
Haha I meant to hit "quote" instead of "thanks" but now you get a free thanks! I just remember reading the $100 minimum somewhere, not sure where. Now that I looked it up I think you're right.
Anyway, Telesales said they will notate the account and that when I pick up the phone from Best Buy they will honor the early upgrade since I had called about it before 5/17 originally. Apparently they can only move the upgrade up at the time of an actual sale, so I'll just have to have faith that they'll put it through at Best Buy's request.
phsteve said:
Cool, good to know. I think I got an unlucky supervisor the first time I called but now that I have called back with the original date I called they might be more receptive... I'll keep y'all posted. Being nice is definitely important but sometimes difficult! Haha doing my best.
Click to expand...
Click to collapse
Let us know how it goes.
I originally called CS a couple weeks ago and they told me to call 1-800-Sprint1 and they could change it or I could go into a corporate store and have it done. Called Thursday and they said I'd have to order it through tele-sales for them to change the date. Went into my local corporate Sprint store and they told me they can't do it, I'd have to do it at a 3rd party store. Went into Best Buy and they told me they can't do that, I'd have to do it through Sprint. Called Sprint again, a couple times and at this point I had totally lost my cool.
I went to Delaware this weekend to visit Dogfish Head brewery and allow myself some time to relax. I called this morning and she told me I had to order through tele-sales and that the 4G LTE was not available to either order or pre-order. Just called back this afternoon and the guy I talked to said it would be changed within the hour. I just checked and it's not updated yet so we'll see what happens.
Sometimes it is tough to stay calm and be nice but in the end it does pay off, good luck.
I think you lucked out. I called yesterday and they changed my upgrade date up. One account was 6/1/2012 the other was 12/1/2012. And my airave was 2/1/2013.
All three was pushed up a year and in return all three is now eligible.
I just talked to her calmly, stating I want upgrade phone to Evo lte but didn't want to wait til upgrade time. I told them I want to show support with all the turmoil going on and want an upgrade to show my devote and support to HTC/sprint. She puts me on hold for about a min and return with an "ok" we will change your eligibility under one condition, pay for the activation fee. I tried to get around that, but no go. Well still happy I get to move the date up
shizume said:
I think you lucked out. I called yesterday and they changed my upgrade date up. One account was 6/1/2012 the other was 12/1/2012. And my airave was 2/1/2013.
All three was pushed up a year and in return all three is now eligible.
I just talked to her calmly, stating I want upgrade phone to Evo lte but didn't want to wait til upgrade time. I told them I want to show support with all the turmoil going on and want an upgrade to show my devote and support to HTC/sprint. She puts me on hold for about a min and return with an "ok" we will change your eligibility under one condition, pay for the activation fee. I tried to get around that, but no go. Well still happy I get to move the date up
Click to expand...
Click to collapse
I just got a call back and they said it was done. Checked my account and it now shows my upgrade as of 5/1. I have an Airave as well, they are always listed as a full upgrade.
ausch30 said:
I went to Delaware this weekend to visit Dogfish Head brewery and allow myself some time to relax. I called this morning and she told me I had to order through tele-sales and that the 4G LTE was not available to either order or pre-order. Just called back this afternoon and the guy I talked to said it would be changed within the hour. I just checked and it's not updated yet so we'll see what happens.
Sometimes it is tough to stay calm and be nice but in the end it does pay off, good luck.
Click to expand...
Click to collapse
They have the best brewery tour! And free beer to boot! I love Dogfish Head.
I guess it just depends on who you get if they'll actually move your upgrade date up without a sale... She said she would move it up today if I ordered through Sprint but since I was ordering through Best Buy she said that they would move up the date whenever I went in to pick up my preorder. She assured me that she would notate my account and that I wouldn't have any problems, so hopefully she's right.
A bit of info thatvhas always helped me is ..call Retentions for any issues..no waiting on hold or pressing options. They just pick up the phone first ring..if anyone can gget it done for you its them ..18777754886
phsteve said:
They have the best brewery tour! And free beer to boot! I love Dogfish Head.
I guess it just depends on who you get if they'll actually move your upgrade date up without a sale... She said she would move it up today if I ordered through Sprint but since I was ordering through Best Buy she said that they would move up the date whenever I went in to pick up my preorder. She assured me that she would notate my account and that I wouldn't have any problems, so hopefully she's right.
Click to expand...
Click to collapse
Good to hear, hopefully you'll be able to get it done. Now the issue is Sprint/Best Buy/Radio Shack/Wirefly. Wirefly says they'll be shipping in 2-3 weeks but it's the cheapest. I always get my phones from Radio Shack because I hate Best Buy and there's always less people in there so I can get in and out faster. The problem is I have a feeling that due to the customs issue Sprint stores might be the first to have them available. I just want it ASAP.
I called and they said they could move mine. But this was last week.
Sent from my iPhone with the bigger Gee Bees.
I tried a couple times to get mine bumped up from 6/1 with no success. I then talked to a rep from retentions and it took 5 minutes on the phone and within and hour my account reflected the change.
Sent from my PG86100 using XDA
ausch30 said:
I literally just got off the phone with them, mine should be changed to today within the hour. The rep I spoke to is calling me back in an hour to verify it was changed. Be nice, be persistent. I've been working on this for about 2 weeks and I've made about a dozen calls.
Click to expand...
Click to collapse
I did that and the rep actually called me back when I did it, only took 30 min in my case
Sent from my ICS Evo 4g using Forum Runner
Just got the upgrade done on my account today $45 (10/12) and it was $115 (6/13). Call retentions direct 8777754886 took 5min. Got no where with customer service.
Sent from my Evo3D using Tapatalk 2
Got scared when I read this thread, so I called up sprint, talked to account services, and they told me I'm good to go with upgrading early from my 3D (that I've had since launch day). Took all of 30 seconds, and didn't hear a word about no longer doing early upgrades. Good one guys, almost had me ready to go pillage and plunder the sprint HQ. Lol
mmmdieselfumes said:
Got scared when I read this thread, so I called up sprint, talked to account services, and they told me I'm good to go with upgrading early from my 3D (that I've had since launch day). Took all of 30 seconds, and didn't hear a word about no longer doing early upgrades. Good one guys, almost had me ready to go pillage and plunder the sprint HQ. Lol
Click to expand...
Click to collapse
Nice. I'm curious how do you qualify for an upgrade with your 3d? Don't you have to wait 22 months? Or did you get the last of the Premiere program 1-year upgrades?
mmmdieselfumes said:
Got scared when I read this thread, so I called up sprint, talked to account services, and they told me I'm good to go with upgrading early from my 3D (that I've had since launch day). Took all of 30 seconds, and didn't hear a word about no longer doing early upgrades. Good one guys, almost had me ready to go pillage and plunder the sprint HQ. Lol
Click to expand...
Click to collapse
You're lucky, for me it was a major hassle and I didn't want to pre-order until it was approved and now it's too late. Just gotta wait now for the official release, get there early, and hope there are some left.
phsteve said:
Nice. I'm curious how do you qualify for an upgrade with your 3d? Don't you have to wait 22 months? Or did you get the last of the Premiere program 1-year upgrades?
Click to expand...
Click to collapse
I got the 3D on launch day as well. I'm sure his was, just as mine is, the last premier yearly upgrade. I'm gonna miss my full upgrade every year.

My EVO is NOT Out for Delivery...

For those of you who pre-ordered and whose orders aren't out for delivery (not being delivered today), what's your story?
I pre-ordered 5/7 around 2PM central time.
My tracking number shows delivery in Lexington.
I've received no shipping email from Sprint. My order status says "in progress".
I called Sprint and they said my phone just says it's "back-ordered".
Let's cry on each others' shoulders.
Theories:
1.) Sprint didn't keep enough stock on-hand to fulfill all pre-orders.
2.) Warehouse workers collapsed from exhaustion yesterday evening and not all phones were shipped out together. They'll ship today and we'll have them tomorrow.
3.) God hates us.
Edit: Yay ISN!
http://forum.xda-developers.com/showpost.php?p=26507280&postcount=1088
Inside.Sprint.Now said:
for those that show a status of delivered but don't have your device...
99.999% of the time this will actually update will all the info once it's actually scanned for the actual delivery.
However.... *if* you're in that .001% for which this isn't the case.. and your status hasn't updated by 4 or 5 today, send me a message, as we have an internal process setup as of today to handle these 'super expedited' and to bypass the 'backorder' status that you'll get if you go through a regular process to have it corrected/resent. Remember, this is for those rare scenarios only, please, I don't want to send 50 people to process, LOL... but i do expect a couple *may* need it.
so give it some hours.. but if you need it, there is an expedited process in place to handle these issues and still get you a device asap.
Click to expand...
Click to collapse
john1028 said:
For those of you who pre-ordered and whose orders aren't out for delivery (not being delivered today), what's your story?
I pre-ordered 5/7 around 2PM central time.
My tracking number shows delivery in Lexington.
I've received no shipping email from Sprint. My order status says "in progress".
I called Sprint and they said my phone just says it's "back-ordered".
Let's cry on each others' shoulders.
Theories:
1.) Sprint didn't keep enough stock on-hand to fulfill all pre-orders.
2.) Warehouse workers collapsed from exhaustion yesterday evening and not all phones were shipped out together. They'll ship today and we'll have them tomorrow.
3.) God hates us.
Click to expand...
Click to collapse
oh dear
good luck
Did anyone else in the No EVO crew get an email like this?
Dear [me],
Thank you for choosing Sprint!
In order to complete your request it was necessary to assign a new order number and cancel the original order.
Your recent Sprint order ai-cpcc-[numbers] has been cancelled and replaced with Sprint order DM14-O-[numbers].
We apologize for the inconvenience.
You may track the status of your new order number at www.sprint.com/myorder [doesn't work as of now]
Our goal is to provide you with the highest level of customer service possible. We thank you for your interest in Sprint and look forward to serving you in the future.
Should you have any questions regarding your order, you can contact us at 866-789-8292 during the following business hours:
Monday to Friday 8:00 am EST to 11:00 pm EST
Saturday & Sunday 9:00 am EST to 9:00 pm EST
Thank you for business,
Sprint Order Support
Please retain a copy of this email for your records.
Click to expand...
Click to collapse
im pretty sure UPS decided to play with my phone instead of delivering it to me. LOL
john1028 said:
Did anyone else in the No EVO crew get an email like this?
Click to expand...
Click to collapse
I got that email the first day of the pre-orders, because they needed to get some more information from me in order to port my number over from T-Mobile. For the duration of the pre-sale I had no order status and Gordon Ramsays method to see order details showed my phone as back ordered. I got various answers from Sprint's CSRs, but most indicated that my order was processing normally (I was pretty worried that something was screwed up with my order since I know better than to trust those guys). I got the MY UPS notification yesterday, and my order status finally updated with a tracking number and changed from back order to "in progress." Phone was delivered about an hour ago.
Just got off the phone with UPS, they said even though the website did now show my package was out for delivery, she confirmed it was placed on the truck this morning and is indeed out for delivery!!!! Going outside to wait now! LOL
rekphiv said:
Just got off the phone with UPS, they said even though the website did now show my package was out for delivery, she confirmed it was placed on the truck this morning and is indeed out for delivery!!!! Going outside to wait now! LOL
Click to expand...
Click to collapse
LLLLIIIIEEEESSS! UPS just told me they lied to me earliar, and my package will indeed not be delivered today, its just sitting in the warehouse chilling.....
Ouch
Sorry
sent from 2yr old Evo on ICS
i ordered mine the 15th, just an hour before they shut off the pre-order part and got mine today at 350pm
I got that also, I even had an e-mail at one point from the "My UPS" thing showing that it would arrive between 3:30 and 7 today, but it then showed it as delivered to Kentucky yesterday (it had my address to begin with)
same thing for me too. nothing on my end either. they changed my info too.
The worst part of all though is that I have no idea what is going on. Even people who ordered from best buy are getting their phones first and here we are without any idea what is going on. If I at least knew if it was coming tomorrow I can plan for it (I don't want it sitting on the porch all day for someone to walk off with), but as it is, I don't know what to do!
I think the effects of the customs thing is still screwing things up. Sprint believed they had enough phones to meet initial pre-order demand but they don't. Best buy stores aren't getting enough for their pre-orders. Wirefly and amazon, who knows?
We still haven't heard anything about a national launch date probably because they don't have enough stock to give corporate stores and partners. Customs is clearing shipments probably by the pallet and that's how slowly Sprint is receiving them.
We could see another gap of a week or two if customs is the hold-up again.
Sent from my PC36100 using Tapatalk 2
Did you get your phone?
Sent from my EVO using XDA
I got that same email!
But, an hour and a half before that I got an email that just said:
"YOUR ORDER HAS BEEN CANCELLED" with no explanation.
I actually felt better when I got the email below:
Dear [me],
Thank you for choosing Sprint!
In order to complete your request it was necessary to assign a new order number and cancel the original order.
Your recent Sprint order ai-cpcc-[numbers] has been cancelled and replaced with Sprint order DM14-O-[numbers].
We apologize for the inconvenience.
You may track the status of your new order number at
Our goal is to provide you with the highest level of customer service possible. We thank you for your interest in Sprint and look forward to serving you in the future.
Should you have any questions regarding your order, you can contact us at 866-789-8292 during the following business hours:
Monday to Friday 8:00 am EST to 11:00 pm EST
Saturday & Sunday 9:00 am EST to 9:00 pm EST
Thank you for business,
Sprint Order Support
Please retain a copy of this email for your records.
Yeah looks like our phones shipped last night.
Sent from my PC36100 using Tapatalk 2

Pre order thread

Mine was ordered on 2-29 and a rep today has told me that it will take 3 business days.
Anyone else have anything different?
I got an email mine will be here tomorrow.
I ordered mine at 8am on Feb. 23. My status online says "Orders will begin shipping the week of 3/7."
Ordered 2/23.
"Your order for the Samsung Galaxy S7 edge has been received. Orders will begin shipping the week of 3/7. Keep an eye out for a shipping email with your tracking information. Thank you for your patience."
The status online has changed 3 times for me. From shipping monday, then this week in 2-5 days. Now it says shipping the week of the 7th.
Obviously sprint can't figure out what they are doing. But what's new.
I have it on my hand atm. Good phone so far. Battery dropped quick when i first got out bit removed bloat and now it's about better.
Ok So I pre ordered the Galaxy S7 on the 23rd at a retail store. I called up sprint today to get a status check on my order. the order number i gave him from my receipt did not work, so i told him to look at my account he saw that i had pre ordered the phone, he let me know that since all pre orders come with gearVR my phone will be shipped on the 11th of March along with the gearVR to a sprint store. he said i should get a tracking number right before its going to get shipped
The rep I talked to on the 29th said the phones were getting shipped to them from ***** on the 4th and they would ship the 7th. FWIW. She also said the Gear VR was in stock and would ship the 29th LOL.
Sent from my SM-G928P using Tapatalk
ordered mine 3 days ago got it today S7 edge gold
Ordered mine on the 29th got it last night. Silver edge, Gear VR is on back order and ships by the 7th it says.
For everyone that got there phones already did you receive a email with tracking information or did it just show up ?
Ordered Mine from Verizon getting it NEVER! Lol probably next week....I hope.
Just chatted with a rep online. He says that they are back-ordered, but they'll be getting more in over the weekend and have them out next week. I sort of feel like a whiner because i'm not getting my phone earlier than I expected it. This process is making me act like a child. HAHA. If my order doesn't come early next week I'm going to throw an all-out man tantrum.
Information: for some reason sprint thinks that it's expectable to send out the phones that were purchased on 2/29 and 3/1 immediately , however who ever placed it on the 23rd we have to wait ! How does that make any since in hell??? I don't get it why are we the ones that are "backordered" ? We ordered nearly a week before them it's not fair that they are getting them , I complained and I suggest you do as well and let them know people are receiving it I received 30$ bill credit and a 30$ assessory because they agreeded and couldn't explain why mine wasn't sent even the person from the shipping department was confused !
They only give me a 15 dollar credit I order on the 24 and my bro order on 2/29 and has his phone I was piss I call everyday and everyday every sprint rep said something different smh
tmacgarris6727 said:
They only give me a 15 dollar credit I order on the 24 and my bro order on 2/29 and has his phone I was piss I call everyday and everyday every sprint rep said something different smh
Click to expand...
Click to collapse
Keep complaining over live chat and over the phone i was pissed too i don't get it ! Why does someone who ordered after mine is the one who gets it ??? it makes no sense to me, and even the order specialist (shipping department) didnt even understand. My assumptions is that sprint originally gave us the 3/7 deadline but if you noticed on 2/29 and 3/1 the statuses changed and the people who placed orders on those two days originally received a shorter shipping period . So to avoid any problems they just shipped it due to whatever your original shipping said to avoid any problems and we are the ones that got backordered.
viperblood said:
Keep complaining over live chat and over the phone i was pissed too i don't get it ! Why does someone who ordered after mine is the one who gets it ??? it makes no sense to me, and even the order specialist (shipping department) didnt even understand. My assumptions is that sprint originally gave us the 3/7 deadline but if you noticed on 2/29 and 3/1 the statuses changed and the people who placed orders on those two days originally received a shorter shipping period . So to avoid any problems they just shipped it due to whatever your original shipping said to avoid any problems and we are the ones that got backordered.
Click to expand...
Click to collapse
Bingo.... I work 2nd shift and missed the cutoff (was it noon on March 1st? Original date Sprint said to get ur phone first?) Saw people were getting there phones early..ordered around 2pm... Got my black edge almost exactly 72 hours later...had no idea it was coming..never had a tracking number
nick.farinas said:
Bingo.... I work 2nd shift and missed the cutoff (was it noon on March 1st? Original date Sprint said to get ur phone first?) Saw people were getting there phones early..ordered around 2pm... Got my black edge almost exactly 72 hours later...had no idea it was coming..never had a tracking number
Click to expand...
Click to collapse
I still don't understand, but hey it's whatever enjoy your phone :crying: :foreveralone:
Got mine today s7 edge silver.
Ordered on the first..
I ordered on the 25th, same status changes on the order page as you guys, no shipping info yet. Regular s7. Seems like edge orders have shipped first, I think I will hop on chat later and complain a little and try to get some clarification.

Google is penalizing people ordering Pixel 3 through Project Fi

Hi,
I though someone might find this information useful. I've ordered my two Pixel's 3 on October 10th and got the estimated delivery for December 12-13th. Today I started researching what delivery dates other are other people receiving. I couldn't find anyone with date for December so I opened a support case with Google. They told me that they have two different stocks - one for Google store and one for Project Fi. But I've checked again during the call and if I try to order from Google store phones with the same configuration and choosing Project Fi as an option I see that estimated delivery date is October 22th. They told me that they cannot fix it and I need to cancel and order again. I don't want to do this because it would require another credit inquiry. I think what is really going on is that they are penalizing people who order phone using a promotion from Project Fi that when you buy 2 phones you receive $799 discount. I wonder if someone has a similar situation. Is it legal?
Thanks,
Paul
skink123 said:
Hi,
I though someone might find this information useful. I've ordered my two Pixel's 3 on October 10th and got the estimated delivery for December 12-13th. Today I started researching what delivery dates other are other people receiving. I couldn't find anyone with date for December so I opened a support case with Google. They told me that they have two different stocks - one for Google store and one for Project Fi. But I've checked again during the call and if I try to order from Google store phones with the same configuration and choosing Project Fi as an option I see that estimated delivery date is October 22th. They told me that they cannot fix it and I need to cancel and order again. I don't want to do this because it would require another credit inquiry. I think what is really going on is that they are penalizing people who order phone using a promotion from Project Fi that when you buy 2 phones you receive $799 discount. I wonder if someone has a similar situation. Is it legal?
Thanks,
Paul
Click to expand...
Click to collapse
Cancel the order. Don't sweat the credit inquiry. They're nuts if they think you're going to wait nearly 2 months longer than anyone else.
bobby janow said:
Cancel the order. Don't sweat the credit inquiry. They're nuts if they think you're going to wait nearly 2 months longer than anyone else.
Click to expand...
Click to collapse
No, he would be nuts if he is saving $800 not to wait...
TonyTurboII said:
No, he would be nuts if he is saving $800 not to wait...
Click to expand...
Click to collapse
I thought he was saying he'd get the same deal. I might have read "same configuration" as one free device like the Fi order. If he's getting a free phone I'd wait too, that's an easy one. I also thought it was just the credit check he was worried about. Perhaps some clarification is in order.
I ordered a Pixel 3 on the 10th through Project-Fi, had an Estimated Delivery Date of Nov. 1-2nd. I fully expected Nov 1, but then I got the email saying it was shipped on the 16th! And I now have it in my hands. Got it yesterday afternoon. Definitely wasn't penalized, in fact I got it much quicker than expected which was awesome!
Excellent, now is your order including a second device with 799 Fi credit? That's what I want to do.

Categories

Resources