SIM Card problem, help? - T-Mobile HTC One (M7)

I have my HTC One since release and it has been working flawless, However, after I updated to 4.3 I began to notice that my LTE speed was getting slower, now I can't even access the internet anymore without using wifi. Calling and texting works fine. On the top right it has 4g LTE with 3 to 4 bars but no internet access.
I put in my dad's SIM Card and it was working flawless. Is anyone else having this problem? How much will it cost my to get a new SIM Card?
Thank you.

b1969 said:
I have my HTC One since release and it has been working flawless, However, after I updated to 4.3 I began to notice that my LTE speed was getting slower, now I can't even access the internet anymore without using wifi. Calling and texting works fine. On the top right it has 4g LTE with 3 to 4 bars but no internet access.
I put in my dad's SIM Card and it was working flawless. Is anyone else having this problem? How much will it cost my to get a new SIM Card?
Thank you.
Click to expand...
Click to collapse
If you go to a T-Mo owned store, not a franchise, they generally replace them free. You can tell which stores are owned on their website.
Sent from my HTC One using Tapatalk

Related

[Q] No LTE Connection

For some reason I haven't been able to cnnect to LTE here in Olympia, WA. Works great 3-4 bars on my Nexus, anyone else around here having problems? Voice works fine, and I am getting full 4g signal.
Thanks
I'm in Seattle and getting fine LTE - maybe call VZW? Might need a new sim?
Sent from my SCH-I605 using xda premium
Forehead316 said:
For some reason I haven't been able to cnnect to LTE here in Olympia, WA. Works great 3-4 bars on my Nexus, anyone else around here having problems? Voice works fine, and I am getting full 4g signal.
Thanks[/QUOHad the same problem
went to settings
more settings
mobile networks
network mode
mine was defaulted to global
Click to expand...
Click to collapse
You're in oly there's your problem. .....I kid. If settings didn't work then yes sim card could be an issue. Don't think mine has dropped LTE since I got it. But I left the nw for the warm South.
I'm in Portland, and I have no 4G connection for some reason. I activated my phone online and it told me to use the sim card that was in my gnex. I've even tried to switch my preferences from global to CDMA/LTE but no go. I should have full bars where I'm at.
My phone just stays on 3G.
*EDIT*
Decided to call Verizon and activate the sim card that came w/ the Note and 4G is working so all is well. Kinda weird you have to activate a new sim each time you get a new phone...
I live in Puyallup WA and I have full bars 4G just like I had with my Galaxy Nexus and Razr Maxx. I used to get poor reception in big department stores with my GN, so far the Note 2 has gotten better reception in the same stores.
Sent from my SCH-I605 using xda premium

Anybody notice 4G issues?

Hi I used to have the S3, obviously I have the Note2, I notice that the location of work in nyc area had constant 4G all day. Now it bounces 3G most of the time. So what I did it checked mobile networks from global to LTE..
Is that right or should I leave it to global. When on global it searches for a better signal all the time. Maybe my sim card is bad??
Are there any issues with the radio, baseband, software issues?
Maybe my phone has an issue with the antenna?
I actually in fact live in NYC as well (downtown manhattan to be specific) and in my area, when i start to drive out, I bounce to 3G then eventually to 4G. Its everytime I drive out. Not sure if its the path or something .Doesn't really bother me because I shouldn't be using this beast while driving but just noticed if that helps.
Great to hear from you, neighbor! Yes some odd reason the phone bounces in & out 3G then 4G. Its annoying....But I thought it was just me.
Sent from my Portable SCH-I605
torqtube said:
Great to hear from you, neighbor! Yes some odd reason the phone bounces in & out 3G then 4G. Its annoying....But I thought it was just me.
Click to expand...
Click to collapse
I live in Florida and I was noticing my phone jump from 4g to 3g and back yesterday while at home where I normally have solid 4g.
I found the opposite. Cincinnati Ohio tho but my 4G is rock solid on my note II and was ehhhhh on my GSIII
Sent from my SCH-I605 using xda app-developers app
Glad to hear I'm not alone...I was ready to bring the phone back.
I guess the Samsung phones don't have a great antennas. My partner has a Motorola Bionic, his phone is 4G, all day. Other partner has a Rezound his is 3G but full signal strength.
We have the same signal bars strength wise. But his is 4G mine is 3G.
Sent from my Portable SCH-I605
Outside of Philly and my phone was randomly going into 3G the other night. I think it's network related as I restarted and had 4G back.
imnuts said:
Outside of Philly and my phone was randomly going into 3G the other night. I think it's network related as I restarted and had 4G back.
Click to expand...
Click to collapse
Yes I too had to restart the phone and I would get 4G.
Wouldn't that be an issue with the sim card at that point? I wouldnt think its the phone because the sim is what recognizes Verizon LTE networks?
Cirrect me if I'm wrong, I want to figure this out.
Sent from my Portable SCH-I605
Restarting causes the phone to re-authenticate with the network. Picking up 4G again is likely just luck of the draw. If a local tower (or towers) are having problems, you may keep 4G until there is an issue, then it'll disappear again until you swap towers, toggle airplane mode, or restart the phone. Without talking to VZW though, there is no telling if it is a network issue, or a device issue. Given the number of people that have seen problems recently though, I'm going to go with network issue.
I have 4G issues as well, seems just a day or so after rooting. I haven't seen 4G since; I've restarted several times, pulled sim card, put in airplane mode. I think I need the "get a new sim card" fix. I am rooted but no roms installed; does anyone know should I go full stock before walking into the store and asking for a new card? Or will I be ok since it's only rooted?
I had 4g issues this morning and this evening (in boston); reboots restored but i have no doubt this is verizon crap; my razr periodically had the same issue. At work i had no 4g issues. Drives me batty - I think the only fix is for at&t to record these issues and start using them in advertisements
Xaxxas said:
I have 4G issues as well, seems just a day or so after rooting. I haven't seen 4G since; I've restarted several times, pulled sim card, put in airplane mode. I think I need the "get a new sim card" fix. I am rooted but no roms installed; does anyone know should I go full stock before walking into the store and asking for a new card? Or will I be ok since it's only rooted?
Click to expand...
Click to collapse
Ok..I just replaced my sim from Verizon. They told me there was a bad batch of sims. So they gave me the 2nd batch. Please don't quote me, because that guy was a sales person who tries to sell me everything in the store...lol
I will let everybody know within a day or two.
Sent from my Portable SCH-I605
when i have lte issues I'll throw my phone in airplane mode for a couple seconds, then take it off. works most of the time for me.
sent from my rooted SAMSUNG GALAXY NOTE 2...
I'm no longer having issues, in fact I'm now seeing 4g in areas that were only 3g before. I think it was just network related.
EDIT: See you got it sorted out. Sorry for the bump.
I've noticed over the past few days that I've really been bouncing around a lot. Seems to go through phases.

[Q] LTE Help

Hi. I just got the Z2 last week and I need some help with my LTE set up.
1. I am using my nano Sim from my HTC One M8.
2. I downloaded the att file for internet settings
3. Network Mode - LTE (Preferred)
3. The icon reads LTE
Looks like everything is working, but when I run a speed test I get terrible results. Like 0.5 mbps bad.
I have tested in various locations,but always get bad results.
Any ideas?
Thanks!
Green1534 said:
Hi. I just got the Z2 last week and I need some help with my LTE set up.
1. I am using my nano Sim from my HTC One M8.
2. I downloaded the att file for internet settings
3. Network Mode - LTE (Preferred)
3. The icon reads LTE
Looks like everything is working, but when I run a speed test I get terrible results. Like 0.5 mbps bad.
I have tested in various locations,but always get bad results.
Any ideas?
Thanks!
Click to expand...
Click to collapse
LTE isn't all it's cracked up to be .. I got an LTE sim to try recently in a large city. It turned out that H+ was actually faster , LTE was 1-2Mb, H+ was 7-8Mb , however in a less populated area I got LTE upto 20Mb. It's still down to the network in the end.
Thanks for the reply defsix. I tested on h+ also. Same results at 0.5 Mbps.
I know it comes down to coverage, but LTE is good in my area. I tested my wife's iPhone and got about 5 mbps at the same time I got 0.5.
That's why I'm not sure if I don't have something set up right.
So if I am getting the LTE icon is it just bad luck?
Green1534 said:
Thanks for the reply defsix. I tested on h+ also. Same results at 0.5 Mbps.
I know it comes down to coverage, but LTE is good in my area. I tested my wife's iPhone and got about 5 mbps at the same time I got 0.5.
That's why I'm not sure if I don't have something set up right.
So if I am getting the LTE icon is it just bad luck?
Click to expand...
Click to collapse
I'm assuming you have the correct settings on your phone ? Network settings etc.
Did you call AT&T to register the IMEI of the phone to provision it?
I've heard from several folks on att that you have to call them to set it up.
Drop by an AT&T store to see if you can get a new SIM card. Yours maybe outdated such that the newer one which could have newer information to support other towers.
I'm actually to change my SIM card up because one area I usually go to is a bit weak and they did look at my SIM card info and told me mine was an older one and try getting a new one.
If you did all the updates on the phone it shouldn't even show LTE but 4G instead. From my understanding one of the updates broke the LTE symbol so it doesnt show anymore. Mine never says it and I live in an LTE Att area.

[Q] MediaPad Honor X1 no bueno on T-Mobile Phoenix. No Internet.

So, I just purchased a MediaPad Honor X1 (3G Only model 7D-501u). My carrier is T-Mobile and I am located in a refarmed/modernized area (Phoenix, AZ). Unfortunately, my MediaPad is not functioning on T-Mobile. I get a 3G signal (and even H+), but cannot get any internet data. I have tried all the APNs (epc.tmobile.com, fast.t-mobile.com, and all recommended combinations in between). But still, no data! I have mobile data enabled, tried both network mode=3G and 3G preferred, tried updating stock firmware to Android 4.4, then back again (couldn't deal with the large font size), still nothing. Voice calls are very inconsistent, most of the time failing before a connection is even made. I tried 3 different SIM chips, and even a brand new one that T-Mobile provided for me, no go.... I have a call into tech support and waiting for some assistance (not that they can help me at this point).
Phone/internet works on 2G/Edge when hardset in the Network Mode, but that is just too slow to feasibly use. Thought it might be a radio problem, but I've tried two AT&T SIMs and Internet 3G/H+ fires right on up with no problems. So good news if you are on AT&T and wan't a MediaPad X1. I got around 4-5 Mbps download..Plenty fast. But I really don't want to switch to AT&T.
Don't think I have any options at this point. I'm trying to communicate with the store in China I purchased it from, but you can imagine how that is going
I love this device. Really! I would definitely keep this as a full-time daily device if I can get this working. The build quality is fantastic (except for this problem of course), screen is great, battery is great, and it's really compact for a 7 inch screen. But.....it doesn't work on the Uncarrier!!
I'll see if the T-Mobile Engineers have any suggestions, and if that doesn't have any positive results, which I'm sure it won't, I will have to try and either get a refund or sell it online! (Any AT&T customers want a good deal on a beautiful 7 inch phablet?)
Sorry for the length of this. Anyone have any experience with this issue, or maybe can anyone out there in Phoenix area validate if their's is working on T-Mobile?
Thanks.
P.S. I have a Huawei Ascend Mate 2....Sweeeeeet device. Love it! But unfortunately it seemed to get smaller the longer I had it. It was time to upgrade to a bigger screen. Anyone else have that problem with your devices shrinking on you, lol?
I'm in the Cincinnati area and haven't had any data all day
Sent from my SM-G900T using XDA Free mobile app
people211 said:
I'm in the Cincinnati area and haven't had any data all day
Sent from my SM-G900T using XDA Free mobile app
Click to expand...
Click to collapse
You on T-Mobile? I received my MediaPad 3 days ago, never been able to get data yet. I'm assuming at this point I never will and am close to moving on. What has your experience been so far overall with the MediaPad?
CaveCreeker said:
You on T-Mobile? I received my MediaPad 3 days ago, never been able to get data yet. I'm assuming at this point I never will and am close to moving on. What has your experience been so far overall with the MediaPad?
Click to expand...
Click to collapse
Yeah I'm on tmobile, but don't have a media pad. I was searching to see if anyone mentioned any data issues on tmobile on xda and found your post. The issue might just be tmobile, not the hardware because I found a lot of people saying the same thing on tmobile' s Facebook page. I also had the icon show up, but no data.
Sent from my SM-T320 using XDA Free mobile app
people211 said:
Yeah I'm on tmobile, but don't have a media pad. I was searching to see if anyone mentioned any data issues on tmobile on xda and found your post. The issue might just be tmobile, not the hardware because I found a lot of people saying the same thing on tmobile' s Facebook page. I also had the icon show up, but no data.
Sent from my SM-T320 using XDA Free mobile app
Click to expand...
Click to collapse
Good to know. I have a ticket in with a T-Mobile Engineer. Should hear back within the next day or so. I will keep you informed of what I am told. My wife has my old Verizon Samsung Note 2 on T-Mobile and it's been working fine. It would also be using the 3G 1900 Mhz frequency. So you would think if the Note 2 Internet is working right now on T-Mobile, my 3G Mediapad X1 should work too. But it doesn't
MediaPad X1 no Internet with T-Mobile wifi hotspot
So on top of not being able to get internet with my T-Mobile SIM insert into my Mediapad, I'm also not able to get Internet when I have my Mate 2 setup as a wifi hotspot and the Mediapad using a wifi connection to the hotspot. Unable to browse to any sites. The Mediapad does get internet while connected via wifi to home router. How strange is that! Again, AT&T SIM works fine.
same problem in Tampa fl
CaveCreeker said:
So, I just purchased a MediaPad Honor X1 (3G Only model 7D-501u). My carrier is T-Mobile and I am located in a refarmed/modernized area (Phoenix, AZ). Unfortunately, my MediaPad is not functioning on T-Mobile. I get a 3G signal (and even H+), but cannot get any internet data. I have tried all the APNs (epc.tmobile.com, fast.t-mobile.com, and all recommended combinations in between). But still, no data! I have mobile data enabled, tried both network mode=3G and 3G preferred, tried updating stock firmware to Android 4.4, then back again (couldn't deal with the large font size), still nothing. Voice calls are very inconsistent, most of the time failing before a connection is even made. I tried 3 different SIM chips, and even a brand new one that T-Mobile provided for me, no go.... I have a call into tech support and waiting for some assistance (not that they can help me at this point).
Phone/internet works on 2G/Edge when hardset in the Network Mode, but that is just too slow to feasibly use. Thought it might be a radio problem, but I've tried two AT&T SIMs and Internet 3G/H+ fires right on up with no problems. So good news if you are on AT&T and wan't a MediaPad X1. I got around 4-5 Mbps download..Plenty fast. But I really don't want to switch to AT&T.
Don't think I have any options at this point. I'm trying to communicate with the store in China I purchased it from, but you can imagine how that is going
I love this device. Really! I would definitely keep this as a full-time daily device if I can get this working. The build quality is fantastic (except for this problem of course), screen is great, battery is great, and it's really compact for a 7 inch screen. But.....it doesn't work on the Uncarrier!!
I'll see if the T-Mobile Engineers have any suggestions, and if that doesn't have any positive results, which I'm sure it won't, I will have to try and either get a refund or sell it online! (Any AT&T customers want a good deal on a beautiful 7 inch phablet?)
Sorry for the length of this. Anyone have any experience with this issue, or maybe can anyone out there in Phoenix area validate if their's is working on T-Mobile?
Thanks.
P.S. I have a Huawei Ascend Mate 2....Sweeeeeet device. Love it! But unfortunately it seemed to get smaller the longer I had it. It was time to upgrade to a bigger screen. Anyone else have that problem with your devices shrinking on you, lol?
Click to expand...
Click to collapse
I have metro pcs ( T-Mobile) had good bandwidth 6\8 MBS but won't stay connected metro put in APN settings witch may it very stable but now only get 20 k witch sucks but always have signal if you get APN settings should solve problem ,metro supports x1

Can't receive calls at 4g

I cannot receive calls at 4g.The phone for a moment switches to 3g in order to take the call but it doesn't stay there and returns to 4g.
Is there any way,maybe at engineering mode, to make it switch from 4g to 2g?
i noticed this , the second i call someone it drops to 3g straight away.
just putting it in my pocket it can drop to 3g.
so far im not to impressed with the phone.
Im finding the internet connection freezing constantly when i take it out of idle .
Not got 4g here in the UK working yet for data. Anyone else managed it?
[email protected] said:
Not got 4g here in the UK working yet for data. Anyone else managed it?
Click to expand...
Click to collapse
I'm 3 mobile in Ireland and 4g works. So should be no problem in the UK
Here in Finland, all calls are 2G or 3G because the 4G networks is data-only networks. I suppose the same thing applies to most operators in the world.
Worked out the reason 4g is not working. I am using sim 2 for the sim and sim 1 for a microsd 128gb. With sd card in - no 4g. With sim in sim1 I get 4g. Bit of a pain as I had planned to have great big sd card for my music etc but now thinking of dropping the sd card out.
[email protected] said:
Not got 4g here in the UK working yet for data. Anyone else managed it?
Click to expand...
Click to collapse
My mate has Three UK 4G working fine on his in the UK, not sure of any other networks
jotei66 said:
My mate has Three UK 4G working fine on his in the UK, not sure of any other networks
Click to expand...
Click to collapse
Yup, 4G working for me with Three.
Well it now says it is 4g although at home it never shows that. I live fairly remotely but not too remote and that excuse would not let it show 4g at home when I use the other slot (ie sim1 ) with the same sim.
So whether the sim 2 is not set up the same or not I am not sure
Even when my phone's says it's on 4g (the odd time) I'm not finding the speeds to match the claim .
Not sure this can be updated this is more of a hardware limitation .
So if you want to use a Micro SD card you can't have 4G? Am on 3 uk and have a 128GB Micro SD card. This will be a deal breaker for me if this is the case. No 4G on sim 2?
Here in Germany, it seems to work with 4G in Slot 2 (I just checked the speed, to check if it does not only pretend being on 4G) but when I start a call, it Drops to 3G. But Im not sure, if voice over 4G is active in my plan
Gesendet von meinem P9000 mit Tapatalk
Tetsuo1981 said:
So if you want to use a Micro SD card you can't have 4G? Am on 3 uk and have a 128GB Micro SD card. This will be a deal breaker for me if this is the case. No 4G on sim 2?
Click to expand...
Click to collapse
I'm on Telstra network in Australia. 128GB SD card in slot 1; SIM in slot 2. 4g works fine for data - speeds are legitimate 4g speeds. However, Iike so many other people, I don't seem to receive calls when the phone is registering 4G connection, so I've had to change the preferred network to 3G and effectively give up 4G.
Disappointing. Hope the next OTA fixes this AND the crappy GPS inaccuracy.
(Even with 20160715 build, my GPS constantly re-routes and gives false directions.)
Love the phone itself. But unhappy with persistent poor performance of GPS, fingerprints and 4G voice...

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