[Q] Amazon Fire PW98VM stuck on FIRE logo - Fire HD 6 and 7 Q&A, Help & Troubleshooting

Trying to help a young lady at work. Her overseas military bf got her son a Fire HD6. He played with it a while and brought it back with just the FIRE logo displaying. If you turn it off and back on it goes to Amazon logo then FIRE, and that's it.
I tried holding the volume down and power buttons and it turns off, when you turn it on it does same thing.
I held the power button for 30seconds, waited a few seconds and turned it back on, same result. I put it on the original charger for over an hour and then repeated the process with same results.
If I plug it into my computer (Win7 64) it sees it as MTP USB and attempts to install drivers but fails.
I called Amazon and they wanted to know the order number and registered account and such just to troubleshoot the darn thing.
Any ideas would be appreciated.

I met the same problem.
My fire hd 6 is also on the loop of logo.
I've tried to connect it with factory cable to PC, but won't work.
Is there anyone have any suggestion?

touchtaz said:
Trying to help a young lady at work. Her overseas military bf got her son a Fire HD6. He played with it a while and brought it back with just the FIRE logo displaying. If you turn it off and back on it goes to Amazon logo then FIRE, and that's it.
I tried holding the volume down and power buttons and it turns off, when you turn it on it does same thing.
I held the power button for 30seconds, waited a few seconds and turned it back on, same result. I put it on the original charger for over an hour and then repeated the process with same results.
If I plug it into my computer (Win7 64) it sees it as MTP USB and attempts to install drivers but fails.
I called Amazon and they wanted to know the order number and registered account and such just to troubleshoot the darn thing.
Any ideas would be appreciated.
Click to expand...
Click to collapse
tcc8tjj said:
My fire hd 6 is also on the loop of logo.
I've tried to connect it with factory cable to PC, but won't work.
Is there anyone have any suggestion?
Click to expand...
Click to collapse
Same issue here. Is there a way to maybe do a Hard reset??
Anyone have any input on this???

yeah, still no luck here either..

Related

Help with Bricked G-Tablet

Hello,
I was wandering if my tablet is hosed or not because of the following information after I tried to install early preview
of ICS and I have opened it. I have taken to a repair shop but they would touch because 'they think it is a software issue.' Software would not cause the followine:
A:My Tablet will not turn on.
B:My Tablet is not seen by my pc(I have tried every plug)
C:Master reset button does not do anything
D:When I try to run APX, it says that there are no usb connected.
E:When I either try to charge with/without dock, it will charge for about 30mins max then the charge light will shut off.
F:Windows does not recognize my tablet when connected to my PC.
barakisbrown said:
Hello,
I was wandering if my tablet is hosed or not because of the following information after I tried to install early preview
of ICS and I have opened it. I have taken to a repair shop but they would touch because 'they think it is a software issue.' Software would not cause the followine:
A:My Tablet will not turn on.
B:My Tablet is not seen by my pc(I have tried every plug)
C:Master reset button does not do anything
D:When I try to run APX, it says that there are no usb connected.
E:When I either try to charge with/without dock, it will charge for about 30mins max then the charge light will shut off.
Click to expand...
Click to collapse
Perhaps you have been here but this site helped me out many times.
http://viewsonic-gtablet-for-dummies.webs.com/
See this post.
I would use this thread if my tablet could actually turn on. I have tried to see if it will show up in APX mode.
Have you checked to see if you are actually just in APX mode?
There won't be a thing on the tablet screen, will look like it's off (no color change of the black "off" getting lighter from being "on", etc..).
If you were able to nvflash before, have you tried nvflashing again?
Just as a test, plug the tablet up to your PC (that you have used nvflash on before....so we know your USB config is valid for the Gtablet), go ahead and hold the volume - down and then press power for just a second. Now try to nvflash the device.
My tablet was stuck in an APX boot only process for a LONG time (about 9 months). I could nvflash it with different ROMS to test, just couldn't power it off because once I did....it appeared to never come on again. Reset button did nothing, Power button did nothing, screen was just "off" black period. I could still nvflash....
barakisbrown said:
I would use this thread if my tablet could actually turn on. I have tried to see if it will show up in APX mode.
Click to expand...
Click to collapse
You should go through those links a bit more carefully. Watch that youtube video for a start.
I got home after school and tried all suggestions and I still could not get it into apx mode. I watched the youtube video but I could not get my computer to recognize it like it does in the video.
If you've checked your USB cable
and done the HW reset procedures in the posts correctly
and also tried the nvflash on Linux
and if the tablet still doesn't go into APX mode,
then you might have truly bricked your gtab.
They say it is unbrickable--but, really, it is not.
You got an SOD. Fosser warned people that tried the ICS alpha about this. The only thing you can do is unscrew the back and press the reset button on the mainboard. If that don't work... sorry you killed your Gtab.
Thanks for the help
Well,
It does look like I really did brick my tablet because I have TRIED everything. I knew what I was getting myself into when I flashed it.
barakisbrown said:
Well,
It does look like I really did brick my tablet because I have TRIED everything. I knew what I was getting myself into when I flashed it.
Click to expand...
Click to collapse
You could try installing Ubuntu on a spare computer, and see if Ubuntu detects your gtab. Ubuntu does not need apx drivers. All you have to do is plug in USB open a terminal and type lsusb and hit enter. You will need to attempt to put your tablet into apx mode with power and volume down first. Doing it through Ubuntu will eliminate the possibility of a driver error.
Sent from my Nexus S using XDA App
I already had similar situation. Used power consuming USB HDD to train my battery.
After 24h - my G-tab is back

[Q] HDX will not boot

Strangest thing - Kindle Fire HDX with 80% charge suddenly won't turn on. Tried holding down power button to force it off and then turn back on, but nothing... Tried power button and volume down, nothing...
Tried charging for several hours, still nothing.
Any other ways to try and power it on or reset it back to original condition?
I tried plugging it in over USB, but Win 7 just says it can't find a driver for "qhsusb bulk"
Wow, don't take my word for it but that sounds similar to omap4440 on the second gens, not saying its hard bricked but if I had to take a guess at what that device is abbreviating it would be Qualcomm high security USB, like the Qualcomm processor the kindle hdx has, a snap dragon with some kind of high security(locked boot loader). I have no idea if I'm right but its just a guess and a shot in the dark so I'd wait for other opinions, I just find this interesting so I thought I'd throw my two cents in.
Sent from my Amazon Kindle Fire HD using xda app-developers app
This just happened to me. Had it for less than 2 weeks. I had filled up its memory to near full capacity when I figured that I needed to clear out room. Plugged it into my PC and started to delete photos, about 4Gbs worth. After a few seconds of clearing memory, the Kindle began rebooting. I did this 5-6 times, very slowly deleting these photos. The Screens then conks out. Won't respond to power button reboot. According to Device Manager, it's recognized as QHSUSB_BULK, but it doesn't have the drivers installed.
timdg5 said:
Strangest thing - Kindle Fire HDX with 80% charge suddenly won't turn on. Tried holding down power button to force it off and then turn back on, but nothing... Tried power button and volume down, nothing...
Tried charging for several hours, still nothing.
Any other ways to try and power it on or reset it back to original condition?
I tried plugging it in over USB, but Win 7 just says it can't find a driver for "qhsusb bulk"
Click to expand...
Click to collapse
Try copying down the lines on the device's properties in the device manger under the details tab on hardware id's. Might be able to find a matching driver for it based on its vid and paid online with a Google search. Also share them here to plz as I am curious.
Sent from my Amazon Kindle Fire HD using xda app-developers app
Wont Turn On
timdg5 said:
Strangest thing - Kindle Fire HDX with 80% charge suddenly won't turn on. Tried holding down power button to force it off and then turn back on, but nothing... Tried power button and volume down, nothing...
Tried charging for several hours, still nothing.
Any other ways to try and power it on or reset it back to original condition?
I tried plugging it in over USB, but Win 7 just says it can't find a driver for "qhsusb bulk"
Click to expand...
Click to collapse
I am having this exact same issue. I downloaded numerous episodes of prime TV content that would come close to the max capacity of my 64GB Kindle HDX 7". This morning I went to turn it back on and now it will not turn back on. Pluggin it in to the USB on my computer shows a driver not found with the "qhsusb bulk" showing as well.
Darkpyr0 said:
This just happened to me. Had it for less than 2 weeks. I had filled up its memory to near full capacity when I figured that I needed to clear out room. Plugged it into my PC and started to delete photos, about 4Gbs worth. After a few seconds of clearing memory, the Kindle began rebooting. I did this 5-6 times, very slowly deleting these photos. The Screens then conks out. Won't respond to power button reboot. According to Device Manager, it's recognized as QHSUSB_BULK, but it doesn't have the drivers installed.
Click to expand...
Click to collapse
I have declared it bricked. Since it's still new, Amazon was able to replace the device, no fuss.
Does this seem like its hitting both the 7" and 8.9" HDX or just the 7inch?
froze on my 8.9" as well
Montisaquadeis said:
Does this seem like its hitting both the 7" and 8.9" HDX or just the 7inch?
Click to expand...
Click to collapse
It happened on my 8.9" HDX. Mine was not from filling the storage - I had only installed a few books the first few hours I had it. Next morning it was dead. Sent it back to Amazon and am waiting for replacement, but they are out so will have to wait a few weeks for replacement.
Bad internal memory?
Sent from my XT907 using xda app-developers app
SnegovikRZN said:
Hi! If you tablet is bricked, you can make factory reset with adb! This is working!
Code:
adb reboot recovery
After choose factory reset.
Code:
adb reboot bootloader
- this is command reboot in fastboot
I tested it and it working! Sorry for my English, I am from Russia
Click to expand...
Click to collapse
This should work for people who are bricked.
I had this issue on my 7" after only 2 days...tried Amazon's suggested 'remedies' to no avail, and then called their support who basically put me through similar tasks, also with no joy. Finally declared it a lost cause and they overnighted me a replacement (Saturday delivery!)...I've had the replacement now for a little over a week, without incident, so far (knock on wood).
How do you do the adb commands if you can't turn on the device?
vividexstance said:
How do you do the adb commands if you can't turn on the device?
Click to expand...
Click to collapse
You can't.

Viewsonic VSD220 - hardbricked

I unfortunately hard bricked my VSD220 the other day while trying to upgrade the android system. Bit of a noobie at this and learnt the hardway. The problem I have now is that the unit powers on but i get a totally black screen and a small panel saying "waiting" this disappears and then after a minute or so the unit powers off.
I have tried a number of flash tools using ADB and the device is not located. I cannot get into boot mode on this device as it has only a power button.
Apart from using this as a fishing sinker is there any other flash tools I might be able to use to do a lazarus on this thing and bring it back from the dead?
When plugged into the PC and turned on it is not recognized.
I have tried the Nexus root tool kit and Odin but Odin cannot located the adb for the device. cheers.
Exactly same thing happened to me but I wasn't trying anything weird on it, It happened while doing a factory reset (from android settings) and it just went off in the middle of factory resetting so now the only thing that works is plugging in a HDMI input so it works as a TV but still shows the "waiting..." box for a while and then nothing.. I also connected it to the router lan port using a pc-to-router lan cable and I can see the send/receive lights blink for some seconds and then go off (both in tv and in router), lights blink again after about 30/40 secs.. so I'm guessing this is a bootloop restarting the android part and keeping the HDMI working?.
****ing vsd220 I hate it, if you are reading this, don't buy one. It will be VERY troublesome to me having to send it to retailer for warranty coverage because of my geographic location.. I will appreciate feedback on the subject
Also Matt57 did your screen come with a CD/DVD? I have read other samsung screen models being able to recover with a external usb-dvd-r device and the DVD included with the screen (a kind of boot recovery helper). If this one came with the cd I don't have it, so if you got one, please make an iso and upload.
Matt57 said:
I unfortunately hard bricked my VSD220 the other day while trying to upgrade the android system. Bit of a noobie at this and learnt the hardway. The problem I have now is that the unit powers on but i get a totally black screen and a small panel saying "waiting" this disappears and then after a minute or so the unit powers off.
I have tried a number of flash tools using ADB and the device is not located. I cannot get into boot mode on this device as it has only a power button.
Apart from using this as a fishing sinker is there any other flash tools I might be able to use to do a lazarus on this thing and bring it back from the dead?
When plugged into the PC and turned on it is not recognized.
I have tried the Nexus root tool kit and Odin but Odin cannot located the adb for the device. cheers.
Click to expand...
Click to collapse
vsd220 bricked
gattytto said:
Exactly same thing happened to me but I wasn't trying anything weird on it, It happened while doing a factory reset (from android settings) and it just went off in the middle of factory resetting so now the only thing that works is plugging in a HDMI input so it works as a TV but still shows the "waiting..." box for a while and then nothing.. I also connected it to the router lan port using a pc-to-router lan cable and I can see the send/receive lights blink for some seconds and then go off (both in tv and in router), lights blink again after about 30/40 secs.. so I'm guessing this is a bootloop restarting the android part and keeping the HDMI working?.
****ing vsd220 I hate it, if you are reading this, don't buy one. It will be VERY troublesome to me having to send it to retailer for warranty coverage because of my geographic location.. I will appreciate feedback on the subject
Also Matt57 did your screen come with a CD/DVD? I have read other samsung screen models being able to recover with a external usb-dvd-r device and the DVD included with the screen (a kind of boot recovery helper). If this one came with the cd I don't have it, so if you got one, please make an iso and upload.
Click to expand...
Click to collapse
Sorry mate, no I did not get a CD/DVD with it.

[Q] Smartbook surfer tablet stuck in boot loop

Hello all. I have a Smartbook Surfer 360 mn 10u. It went a bit haywire recently so I reset it using the desktop options. Since then, when I power up, all I get is a blank screen followed by the jelly pad logo and that's how it stays.
I've opened the back and disconnected the battery. I reconnected and let it charge before powering up, but the same thing happens. I've tried connecting it to my laptop with an a-a USB cable but the laptop doesn't install the drivers.
Does anyone have any suggestions as to what else I could try?
I would really appreciate some guidance as this is driving me nuts !!
Many thanks
zaphod_bb said:
Hello all. I have a Smartbook Surfer 360 mn 10u. It went a bit haywire recently so I reset it using the desktop options. Since then, when I power up, all I get is a blank screen followed by the jelly pad logo and that's how it stays.
I've opened the back and disconnected the battery. I reconnected and let it charge before powering up, but the same thing happens. I've tried connecting it to my laptop with an a-a USB cable but the laptop doesn't install the drivers.
Does anyone have any suggestions as to what else I could try?
I would really appreciate some guidance as this is driving me nuts !!
Many thanks
Click to expand...
Click to collapse
power it up and then wait for long hours about 4 or more hours to boot just wait
then if still not working remove the battery and wait 20 seconds after that plug in the charger without the battery then wait for 20 seconds again after that
remove the charger then put your battery in your device and then plug in the charger then power it up
Boot loop problems
cedie said:
power it up and then wait for long hours about 4 or more hours to boot just wait
then if still not working remove the battery and wait 20 seconds after that plug in the charger without the battery then wait for 20 seconds again after that
remove the charger then put your battery in your device and then plug in the charger then power it up
Click to expand...
Click to collapse
Hi Cedie,
Thanks for that. Unfortunately this has not resolved the issue. Is there anything else I could try? As i mentioned, I have tried connecting it to my laptop to see if I can access it from there but. When I plug it in it starts installing the drivers, but then fails.
Is it safe to say it's for the scrapheap or is there anything more drastic I try?
Many thanks
zaphod_bb said:
Hi Cedie,
Thanks for that. Unfortunately this has not resolved the issue. Is there anything else I could try? As i mentioned, I have tried connecting it to my laptop to see if I can access it from there but. When I plug it in it starts installing the drivers, but then fails.
Is it safe to say it's for the scrapheap or is there anything more drastic I try?
Many thanks
Click to expand...
Click to collapse
turn it on for long hours

Z2 tablet death

Hi I'm really hoping someone can help me. I received a Sony z2 tablet spg521. I was told it was new but it would not power on or charge, and the charge light would sometimes blink red. Well I got the fixed or so I thought by doing a soft reset and then pc companion...sounded simple but spent a couple days trying to be successful. Sometimes my computer would recognize it sometimes it wouldn't.... Any way I finally got it out the blue dont know what the difference was I was just happy it finally worked... I then fully charged...yadayada and used it flawlessly for about a week... It would turn on and off, battery held charge like its supposed to, everything seemed to work.....then I went to power off but hit the restart by mistake....no there is no power again and this time it will not do a soft reboot.....no light ever....computer will not recognize ever....I have been trying off and on for a few days.....among-est my research to try to correct it seems like this is very common....when i shut it off the battery was over 50%..so how can something work fine then just die like this??? Ive seen that sometimes with sony if you disconnect the battery and the reconnect this will work... does anyone know? does anyone have any advice before I take apart this cherry tablet to try the battery thing???
I would really appreciate any insight as I have fixed many of my own problems and for others from advice on this site. Have a wonderful day and thank you!!! :silly:
ok today i tried to use flash-tool that Ive read about on this site....when it asked to plug n device computer recognized it and red light came on, but flash-tool did not recognize it....torn between letting it set and seeing what happens or trying to get the flash-tool to work, I chose the flash-tool...bad mistake when I went to try to reconnect and see if the FT would see it..it was no longer recognized by the computer and no light but computer did say USB device not recognized and not installed correctly.....now I already have the right drives so now Im really confused..tried a couple more times with same results and then once again nothing...no light no soft reset no recognized at all by computer not even not recognize USB....so disappointing loved the tab but this is insane that sony does this as its not user error but sony error and they dont even man-up and try to make it like you dumb or something....will try again..when i calm...
reset the device by pressing power+volume(up or down) for several seconds. It seems like a toasted one, possibly caused by putting magnetic charger on wrong polarity.
Thank you yes Ive tried all kinds of resets I have found...I agree seems fried but I would not know how. I have not used a magnetic charger...only the regular sony one that came with it....
So last few days I have tried off and on again....now computer recognizes by making noise when connected and disconnected but does not show up...PCC does not recognize it.....flashtool says its connected in log but when it asks for it to be plugged in it never leaves the screen telling you how to connect....when I try to connect the charge light comes on for about 4-5 secs then turns off....still no vibrate when try to reset still no light when plugged to a charger.....I want to get another one but I am scared this will happen again....gonna chuck this one as if time is money then I have well exceed the worth in time... I only got this because some time ago a sony z1 came my way and I so love it...i recently upgraded to z3.....i have a lg pad but screen got broke so I got the sony tab....maybe Ill just fix the lg
perrytallirico said:
So last few days I have tried off and on again....now computer recognizes by making noise when connected and disconnected but does not show up...PCC does not recognize it.....flashtool says its connected in log but when it asks for it to be plugged in it never leaves the screen telling you how to connect....when I try to connect the charge light comes on for about 4-5 secs then turns off....still no vibrate when try to reset still no light when plugged to a charger.....I want to get another one but I am scared this will happen again....gonna chuck this one as if time is money then I have well exceed the worth in time... I only got this because some time ago a sony z1 came my way and I so love it...i recently upgraded to z3.....i have a lg pad but screen got broke so I got the sony tab....maybe Ill just fix the lg
Click to expand...
Click to collapse
Mine is kinda toasted and this is how it works. Whenever I have a problem, I have to reset by pressing power + volume up, as soon as I hear three vibrations, I turn it on by pressing power button. Otherwise this tablet will just repeat sony logo and no boot. If you have bought one "NEW" make sure to return or replace it. If you want to enter fastboot mode, repeat the resetting routine and pressing power button to turn on, but also right after that or even simultaneously press volume up to enter fastboot mode with usb cable inserted, or volume down to enter flash mode. either way, your unit is toasted and sony sucks.
Well, I have the same problem, and isn't fun. Just very extreme rare cases it turns on the screen charging the battery, but doesn't turn on sadly
I did a happy boot today after 3-4 months off with several times trying turn it on, and did all the tricks from all treats about SOD
Last weekend I did a full charge from deep red to green light and battery animation on screen at start, but no luck.
I put it back in the box
This weekend I got some visitors, one of them asked about the tab, told him it didn't work and showed to him
Pressed the power button and to my WERY BIG surprise, it vibrate and turned on as nothing was wrong
The battery was only 54% after one week off. it received a update (264) and I installed as normal, turned off and on again as normal and happy I was
Sent from my SGP521 using XDA Free mobile app
DDz_1888 said:
Mine is kinda toasted and this is how it works. Whenever I have a problem, I have to reset by pressing power + volume up, as soon as I hear three vibrations, I turn it on by pressing power button. Otherwise this tablet will just repeat sony logo and no boot. If you have bought one "NEW" make sure to return or replace it. If you want to enter fastboot mode, repeat the resetting routine and pressing power button to turn on, but also right after that or even simultaneously press volume up to enter fastboot mode with usb cable inserted, or volume down to enter flash mode. either way, your unit is toasted and sony sucks.
Click to expand...
Click to collapse
thank you

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