Related
my girlfriends heros touch screen has stoped responding for instance if i press menu i can press scenes but while im in scenes and select a new one i cant press done i have to use the scroll ball... anyone had anything like this??
any help greatly appreciated
thanks
It happened to mine, the only thing you can do is send it back. It sucks but the screen is faulty.
Send her round with it........... I'll see if I can help
Seriously though, buggered screen I'm afraid..
Had the same problem. Sent it in for a repair and got it back in 10 days.
I've got the same problem!!! I used to say that it was the best phone I've ever used but my mind is changed! :S
Same problem here. I can type with the top and middle of the screen, but the bottom is less responsive/sometimes non-responsive, and backspace doesn't work. Dave Hagenaars: Did you have to pay for the repair?
Aslong as it's under warranty HTC will repair it for nothing. It seems it's a fairly common fault. It come's back with a sticker asking you not to leave the phone in your pocket whilst sat down. Bless them.
liam08 said:
Aslong as it's under warranty HTC will repair it for nothing. It seems it's a fairly common fault. It come's back with a sticker asking you not to leave the phone in your pocket whilst sat down. Bless them.
Click to expand...
Click to collapse
same problem here, i need put it back everything to stock before going to t-mobile shop. did u go to t-mobile shop or u just called them? thanks in advance
My touchscreen works fine when holding it upright, but when the phone is laying down it gets really unresponsive. Anyone else having this issue?
Since it works sometimes, I'm guessing it must be software issue...
Hey,
Sometimes my HTC Hero acts weird.
Sense starts to jump between 2 screens (as if I'm constantly giving it input) when I'm doing nothing.
Also sometimes a press anywhere on the screen makes the phone think I'm pressing something at the bottom.
And last but not least, sometimes when I try to type something I lose the function of both the bottom left and right part of the screen, meaning I can't use backspace, the L, P, A and other various keys that reside there.
Does anyone also have these problems?
Is this hardware related or can I hope that this problem is solved with the 2.0/2.1 update?
Mine does the same
It happens to me as well, and i bought it abroad so no repair for me
Also - mine does the CRAZIEST thing - i can move the screen without touching it!! This is crazy - i just hover the finger above it and i can move the desktop left to right ("feature" only available when teh screen starts to jerk around)
I have no idea what to do - it drives me crazy - all my presses are wrong, and some dont work at all!!
I have figured a "way" to make it normal for a while, i just press the end key to close the screen and then turn it on again and it kinda, kinda, works again.
anybody there knows whats is the fault? if its software or hardware?, anyway i sent mine for repair and still waiting.
It's a hardware issue, no doubt. I have experienced all the issues described in the last 3-4 posts. Will have to send it in for repair after christmas - but I'll probably have to get back to the original firmware first.
percypogi said:
same problem here, i need put it back everything to stock before going to t-mobile shop. did u go to t-mobile shop or u just called them? thanks in advance
Click to expand...
Click to collapse
Got it from phones4u mate. Took it in.
if you have a screen protector sticker try changing it, I did so and did make real difference
msehome said:
if you have a screen protector sticker try changing it, I did so and did make real difference
Click to expand...
Click to collapse
well i took off the screen protector, and still pretty the same issue. anyway but now atleast it's under repair. so waiting for the phone i hope to get it before xmas.
I have a dead spot around the O and L key when typing messages in the landscape position.
Should I back-up my phone and remove all private data when getting it repaired?
had a sticker - same thing
i removed mine as well - and same thing.
talked to HTC - but they dont have a repair place in Israel - so i will have to send it abroad to the UK maybe for repair.
I still dont understand - if this is a hardware issue - how does it fix it for a short while when i press the "end" key, and re-open the phone.
if the hardware was defective it should always happen and wont be "fixed" for a short while.
Same problem, dont believe it is hardware
Got the same problem when i update to another rom LOX or Hikari.
Wiping and going back to Modaco 3.0 and everything is perfect again. Have the feeling that it has also something to do with the radio images
Maybe also something to do in which order the roms and radio's are updated. Still testing but got the same problem. Reverting back to my modaco 3.0 nandroid and everything works again.
For me this is the stable version where the bottom line works:
Firmware: 1.5
Radio: 63.18.55.06EU_6.35.06.18
Kernel:2.6.27-mck-teknologist-1.9
Build:Modaco Custom Rom 3.0 Core, SSH
Softwareversion:1.0.0A6288
Gdoll said:
Got the same problem when i update to another rom LOX or Hikari.
Wiping and going back to Modaco 3.0 and everything is perfect again. Have the feeling that it has also something to do with the radio images
Maybe also something to do in which order the roms and radio's are updated. Still testing but got the same problem. Reverting back to my modaco 3.0 nandroid and everything works again.
For me this is the stable version where the bottom line works:
Firmware: 1.5
Radio: 63.18.55.06EU_6.35.06.18
Kernel:2.6.27-mck-teknologist-1.9
Build:Modaco Custom Rom 3.0 Core, SSH
Softwareversion:1.0.0A6288
Click to expand...
Click to collapse
I have a similiar problem on my Hero. Did you find a solution to it?
What's weird is that it isn't constant. It comes and goes.
But when flashing the cya mod with 2.1 my phone was stuck on the enter sim card code screen.. Could not press OK to continue.
Problem is stated in the thread name.
Sometimes (1 out of 10-20), after hitting the power button, I can't unlock my phone, because touchscreen respond to touches in a very weird way. I'm trying to pull out the ring (HTC default screen locker), but it just quickly jumping all over the screen, even though I'm just holding my finger on it, not moving. Luckily sometimes it unlocks, but I can't do anything because of this issue. Solution is extremely simple - double hit the power button, yes, that simple. Anyway, this crap is very annoying.
Any help?
Stock ROM 1.20.401.8, GSM version, no root.
Adiost said:
Problem is stated in the thread name.
Sometimes (1 out of 10-20), after hitting the power button, I can't unlock my phone, because touchscreen respond to touches in a very weird way. I'm trying to pull out the ring (HTC default screen locker), but it just quickly jumping all over the screen, even though I'm just holding my finger on it, not moving. Luckily sometimes it unlocks, but I can't do anything because of this issue. Solution is extremely simple - double hit the power button, yes, that simple. Anyway, this crap is very annoying.
Any help?
Stock ROM 1.20.401.8, GSM version, no root.
Click to expand...
Click to collapse
This is an issue with several CDMA models, on any rom, and regardless of if you're rooted or not. I actually returned my phone because of this problem, only to get it again a day later.
I believe it's a multitouch issue, i'm not sure why this happens though.
By chance do you have a release phone? (Being right when it came out?)
Akasa Fox said:
This is an issue with several CDMA models, on any rom, and regardless of if you're rooted or not. I actually returned my phone because of this problem, only to get it again a day later.
I believe it's a multitouch issue, i'm not sure why this happens though.
By chance do you have a release phone? (Being right when it came out?)
Click to expand...
Click to collapse
Umm, I got GSM version, I bought it in french Orange store just a couple weeks ago.
Part number: 99HNJ007-00
I've had the same problem. Took mine in today to a Sprint store where they ran some tests and told me they couldn't fix it and are shipping out a replacement tomorrow.
Adiost said:
Umm, I got GSM version, I bought it in french Orange store just a couple weeks ago.
Part number: 99HNJ007-00
Click to expand...
Click to collapse
Not sure why this is happening, I was thinking it was just an isolated release model case. Strange that it's happening across both models though.
Can not always hang up calls it disconncts the call and beep beep around 10 sec then hang up screen disapears, must also ask my screen has been come hypersensitve after i put a cheap screen shield and i have not removed the old one.
have someone else Experiencing the same issues.
I'm gussing you're running .510? I had the same problem, but that's been solved in 532.
LordManhattan said:
I'm gussing you're running .510? I had the same problem, but that's been solved in 532.
Click to expand...
Click to collapse
unfortunately not im running also .532 c6833 version. even had a black screen today just Before a call have not other choice to reset it with the red button.
LennartL said:
unfortunately not im running also .532 c6833 version. even had a black screen today just Before a call have not other choice to reset it with the red button.
Click to expand...
Click to collapse
try to repair your phone with PC Companion, do like if you want to update then it say your phone is already up to date, then on the same window you have the option to repair. Never had this problem with the phone, maybe a firmware bug. Repair wipe totally the internal memory, so think about make a backup if you need.
So this is probably the 3rd thread I've made for this device.
After returning my first Z2, I got this one a few (maybe 4 to 5) days ago and now I'm having issues with it. First time, the screen froze at my lock screen pattern entry; no response whatsoever but the LED light was blinking as I had a notification. I had to hold volume up + power button to soft reset. In the same day (today) I've just had to reset it again for the second time but this time, the power button would not wake the screen! No matter what I clicked, it would not work so I had to press volume up + power again till it vibrated 3 times and reset. I'll be going back to return the phone tomorrow and getting my third Z2! Anyone else having issues or anyone have any ideas as to why it's/what is happening?
Thanks in advance for any responses
EDIT: Are there any built in logs I can have a look at or anything of that sort to determine what went wrong?
Devzz said:
So this is probably the 3rd thread I've made for this device.
After returning my first Z2, I got this one a few (maybe 4 to 5) days ago and now I'm having issues with it. First time, the screen froze at my lock screen pattern entry; no response whatsoever but the LED light was blinking as I had a notification. I had to hold volume up + power button to soft reset. In the same day (today) I've just had to reset it again for the second time but this time, the power button would not wake the screen! No matter what I clicked, it would not work so I had to press volume up + power again till it vibrated 3 times and reset. I'll be going back to return the phone tomorrow and getting my third Z2! Anyone else having issues or anyone have any ideas as to why it's/what is happening?
Thanks in advance for any responses
EDIT: Are there any built in logs I can have a look at or anything of that sort to determine what went wrong?
Click to expand...
Click to collapse
Is your phone bone stock at the moment? (locked BL, no root, stock rom, stock kernel)
I had the issue initially - the phone wouldn't wake up a couple of times a day and I'd have to soft reset. But I was rooted with a custom kernel, etc. and learning to use the tools for Sony phones (coming from Samsung phones). But now it's perfectly stable. In my case, I suspect it was a combination of how I was flashing things,etc.
Otherwise, completely stock, i don't recall the phone freezing. Have you done a complete wipe and repair via SUS or PC Companion?
prazvt said:
Is your phone bone stock at the moment? (locked BL, no root, stock rom, stock kernel)
I had the issue initially - the phone wouldn't wake up a couple of times a day and I'd have to soft reset. But I was rooted with a custom kernel, etc. and learning to use the tools for Sony phones (coming from Samsung phones). But now it's perfectly stable. In my case, I suspect it was a combination of how I was flashing things,etc.
Otherwise, completely stock, i don't recall the phone freezing. Have you done a complete wipe and repair via SUS or PC Companion?
Click to expand...
Click to collapse
Hey, yeah the phone is pure stock. I've not messed around with the software nor downloaded anything I shouldn't have. I've not done a complete wipe and repair but I'm thinking about factory resetting. Obviously this is not a hardware issue but I don't want to have to keep resetting my phone twice a day because that is stupid. Hopefully it was a one off and I guess I'm not too bothered but I may go in store tomorrow and just see if they will replace it. Silly reason to do so, I know, but I guess I'm within my rights if the phone isn't working properly. What do you think?
Devzz said:
So this is probably the 3rd thread I've made for this device.
After returning my first Z2, I got this one a few (maybe 4 to 5) days ago and now I'm having issues with it. First time, the screen froze at my lock screen pattern entry; no response whatsoever but the LED light was blinking as I had a notification. I had to hold volume up + power button to soft reset. In the same day (today) I've just had to reset it again for the second time but this time, the power button would not wake the screen! No matter what I clicked, it would not work so I had to press volume up + power again till it vibrated 3 times and reset. I'll be going back to return the phone tomorrow and getting my third Z2! Anyone else having issues or anyone have any ideas as to why it's/what is happening?
Thanks in advance for any responses
EDIT: Are there any built in logs I can have a look at or anything of that sort to determine what went wrong?
Click to expand...
Click to collapse
hi mate , could you please give us your update on this thread ? http://forum.xda-developers.com/showthread.php?t=2757544
Let us know about the batch and what problems you'hv been facing
Thank you
shaf46 said:
hi mate , could you please give us your update on this thread ? http://forum.xda-developers.com/showthread.php?t=2757544
Let us know about the batch and what problems you'hv been facing
Thank you
Click to expand...
Click to collapse
Hey Shaf, thanks for the suggestion. I've just posted there now so you can see all the issues I've had with this particular device so far. What do you think I should do - as in should I go in and see if they will exchange it or should I wait for the .69 firmware to roll out?
Devzz said:
Hey Shaf, thanks for the suggestion. I've just posted there now so you can see all the issues I've had with this particular device so far. What do you think I should do - as in should I go in and see if they will exchange it or should I wait for the .69 firmware to roll out?
Click to expand...
Click to collapse
i would wait for the firmware to come out but if you paid for it and under a warranty then go and change it and look out for the physical issues before receiving another one as one it is software issue its fine but like i say under warranty ? you paid for it ? then change it
shaf46 said:
i would wait for the firmware to come out but if you paid for it and under a warranty then go and change it and look out for the physical issues before receiving another one as one it is software issue its fine but like i say under warranty ? you paid for it ? then change it
Click to expand...
Click to collapse
I only bought it a few days ago and manufacturer's warranty is 12 months here I think I'll keep it and see if a firmware update helps because it is perfect hardware wise and I won't be happy if they give me a new one and it has gaps etc. Would you happen to know if the new update helps with the camera/overheating issue?
Devzz said:
I only bought it a few days ago and manufacturer's warranty is 12 months here I think I'll keep it and see if a firmware update helps because it is perfect hardware wise and I won't be happy if they give me a new one and it has gaps etc. Would you happen to know if the new update helps with the camera/overheating issue?
Click to expand...
Click to collapse
my friend, go to setting factory reset the phone as new , format your sd card as new or buy a new one
then re set up the phone, don't install unnecessary apps or games
i don't know yet but ill wait for officials ones im scared of bricking my phone :#
shaf46 said:
my friend, go to setting factory reset the phone as new , format your sd card as new or buy a new one
then re set up the phone, don't install unnecessary apps or games
i don't know yet but ill wait for officials ones im scared of bricking my phone :#
Click to expand...
Click to collapse
Yeah I'll factory reset if it happens again! Haha yeah I've not done anything to it simply because this is my first non-nexus phone since the Nexus S! Can't risk anything happening Thanks again for all your help Shaf, appreciate it! :highfive:
Devzz said:
Yeah I'll factory reset if it happens again! Haha yeah I've not done anything to it simply because this is my first non-nexus phone since the Nexus S! Can't risk anything happening Thanks again for all your help Shaf, appreciate it! :highfive:
Click to expand...
Click to collapse
haha no worries mate, im here to help people
and keep us update
sony xperia is a really nice phone but its like a ferrari :3 so you need to take care of it and clean it every time just like a baby :')
shaf46 said:
haha no worries mate, im here to help people
and keep us update
sony xperia is a really nice phone but its like a ferrari :3 so you need to take care of it and clean it every time just like a baby :')
Click to expand...
Click to collapse
So it looks like I've got a faulty Ferrari just had to reset it again for a third time! Not sure what the reason is but again the power button would not respond and the screen would not wake.
Devzz said:
So it looks like I've got a faulty Ferrari just had to reset it again for a third time! Not sure what the reason is but again the power button would not respond and the screen would not wake.
Click to expand...
Click to collapse
Now, this is an issue mate don't play with it leave it, if you got guarantee, claim it please
shaf46 said:
Now, this is an issue mate don't play with it leave it, if you got guarantee, claim it please
Click to expand...
Click to collapse
Hey mate, sorry late reply! I rang the place I bought the phone from and they said if I can't reproduce the problem they cannot replace it as I have no proof so I'm waiting for it to happen again as I have no clue what is going wrong!
Devzz said:
Hey mate, sorry late reply! I rang the place I bought the phone from and they said if I can't reproduce the problem they cannot replace it as I have no proof so I'm waiting for it to happen again as I have no clue what is going wrong!
Click to expand...
Click to collapse
i don't why sellers are *****y , when you buy something they open their mouth and smile at you when its not working properly you become their worst enemy next time mate do a video when it lags / freeze, and show it to them it will shut their mouth
shaf46 said:
i don't why sellers are *****y , when you buy something they open their mouth and smile at you when its not working properly you become their worst enemy next time mate do a video when it lags / freeze, and show it to them it will shut their mouth
Click to expand...
Click to collapse
Haha, to think I'm gonna be working for them next month! Yeah I'll have to record all problems from now until them give me a working phone. I saw the .402 OTA was available from today in Europe so I'll wait for that to roll out before making any rash decisions about returns
Devzz said:
So this is probably the 3rd thread I've made for this device.
After returning my first Z2, I got this one a few (maybe 4 to 5) days ago and now I'm having issues with it. First time, the screen froze at my lock screen pattern entry; no response whatsoever but the LED light was blinking as I had a notification. I had to hold volume up + power button to soft reset. In the same day (today) I've just had to reset it again for the second time but this time, the power button would not wake the screen! No matter what I clicked, it would not work so I had to press volume up + power again till it vibrated 3 times and reset. I'll be going back to return the phone tomorrow and getting my third Z2! Anyone else having issues or anyone have any ideas as to why it's/what is happening?
Thanks in advance for any responses
EDIT: Are there any built in logs I can have a look at or anything of that sort to determine what went wrong?
Click to expand...
Click to collapse
I was having issues with mine freezing especially while using the camera.
- Sent From My Xperia Z2 On Bell
acheney1990 said:
I was having issues with mine freezing especially while using the camera.
- Sent From My Xperia Z2 On Bell
Click to expand...
Click to collapse
Ah man. In a way I'm glad to see I'm not alone at least! For some reason mine is mostly random but I've kind of noticed it happens after I pull the charger out. Have you tried to go in and exchange it? If it's the camera causing it, it seems easily reproducible.
@shaf46
Hey Shaf, sorry to bother you mate. I just don't understand what is wrong with this phone! My estimated time on with stamina mode is down to 1 day a few hours again. It is a brand new phone I only got it yesterday. Is it the way I am charging it or is it just buggy software? I don't have any apps I don't need and even tap to wake is off. The battery works normally I guess although it is draining a bit fast (5% in 20 minutes while using it) but I don't understand what could be causing this to happen!
Devzz said:
@shaf46
Hey Shaf, sorry to bother you mate. I just don't understand what is wrong with this phone! My estimated time on with stamina mode is down to 1 day a few hours again. It is a brand new phone I only got it yesterday. Is it the way I am charging it or is it just buggy software? I don't have any apps I don't need and even tap to wake is off. The battery works normally I guess although it is draining a bit fast (5% in 20 minutes while using it) but I don't understand what could be causing this to happen!
Click to expand...
Click to collapse
It's happened to me once where the phone wouldn't switch on after sleeping, turned on after about 2mins, but only when I received my magnetic charger and started charging with it. Not sure if the magnetic charger is the problem since I only had that problem once and never happened since.
Are you charging it with a magnetic charger?
Pesetio said:
It's happened to me once where the phone wouldn't switch on after sleeping, turned on after about 2mins, but only when I received my magnetic charger and started charging with it. Not sure if the magnetic charger is the problem since I only had that problem once and never happened since.
Are you charging it with a magnetic charger?
Click to expand...
Click to collapse
Did you manage to sort it out? No I'm using the standard charger provided but after charging it last night, the estimation of battery time in stamina mode has come down significantly. The estimation assumes stamina mode is not on but it is turned on in my notification bar. This time yesterday the estimate was at ~5 days.
Hi everyone. Thank you for reading.
I am posting for help with a friend's phone. I, personally, have an S3 on Sprint and haven't had much experience with T-Mobile phones. He has rooted his S5 (T-Mobile, obviously) using galaxys5root.com (I'm now not fond of that site due to his bad experiences that consistently happen) and has not put a new ROM on yet. It has been successfully rooted for several weeks, but today he went to text someone a response and the screen went black, and the blue notification light breathes. It also does a light vibrate, like when you are turning it on. He's getting a replacement anyway, but we want to unroot it before sending in the defective device. I'm wondering (and to my knowledge it seems like) if it's a boot loop. Nothing shows up on the screen at all, not even the back light is coming on. I have yet to connect it to Odin to see if anything comes up. I'm just seeing if this has happened to anyone else and if they have figured out a way to resolve it. My suspicion is that there's a problem with either the boot sector or the recovery sector, as it does not go into recovery.
Any insight would be much appreciated. Thanks again!
caderyn19 said:
today he went to text someone a response and the screen went black, and the blue notification light breathes. It also does a light vibrate, like when you are turning it on.
Click to expand...
Click to collapse
It sounds like the LCD display has gone bad if the vibration and blue light function normally but you cannot see anything ever.
When they get the new device you might want to suggest that they follow the rooting instruction in this forum on XDA instead of going to a website to do it. Just my opinion.
We are thinking the LCD is bad as well, it just feels like a boot loop because the light vibration keeps happening (I forgot to mention that). Sometimes the blue light will go out and the phone will vibrate lightly and then the blue other starts breathing. It's just repeating that non-stop. I had to pull the battery.
As for him rooting through here, I told him to with his S4 and S5 but he didn't listen. The S4 took a crap, and now the S5 took a crap. I told him I think it's that site. The method is correct but who knows where those flash files come from... I've never had any issues rooting through here, just an occasional reset here and there, nothing as major as this.
caderyn19 said:
We are thinking the LCD is bad as well, it just feels like a boot loop because the light vibration keeps happening (I forgot to mention that). Sometimes the blue light will go out and the phone will vibrate lightly and then the blue other starts breathing. It's just repeating that non-stop. I had to pull the battery.
As for him rooting through here, I told him to with his S4 and S5 but he didn't listen. The S4 took a crap, and now the S5 took a crap. I told him I think it's that site. The method is correct but who knows where those flash files come from... I've never had any issues rooting through here, just an occasional reset here and there, nothing as major as this.
Click to expand...
Click to collapse
Normally, even in a boot loop you see the initial Galaxy splash screen when it first starts booting. Then you see it over and over again. If you see nothing, it normally means the LCD is bad and unfortunately it's the most expensive part of the phone.
Good Luck with it.
If I've been helpful, please hit the thanks button.
That's what I figured... Thanks for your help! (I hit the button )
caderyn19 said:
That's what I figured... Thanks for your help! (I hit the button )
Click to expand...
Click to collapse
Wouldn't surprise me if the device is rebooting itself trying to fix a hardware fault. Might be detecting the LCD has stopped forcing itself to reboot.
But yeah, stick to XDA from now on We are good people here Welcome to the family!
Lol I've been part of the family for years now... I've always come here first for any android help, and have always found just what I'm looking for!
caderyn19 said:
Lol I've been part of the family for years now... I've always come here first for any android help, and have always found just what I'm looking for!
Click to expand...
Click to collapse
Well get your friend over here too!
Sent from my SM-G900T using Tapatalk