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Had the Photon for 29 days, installed the Maintenance Release 5 and continued to have the no audio on calls and random reboot issues. Based on the actions of the phone the last few days that I had it I came to a few conclusions.
When the no audio happened if I hit the mute button the audio would be there and I could hear the call just fine. I noticed that after a no audio call if I attempted to go into call history and click the person who just called and attempted to call the phone would always reboot. This lead me to conclude ( and I would appreciate it if someone who post some thoughts ) that no audio indicates the software has encountered problems and is no longer stable. The actions of the buttons are reversed and the system is on the verge of crashing. Any further action after the call will result in a system reboot. This leads me to believe the OS is prone to not being stable for whatever reason. Why this occurs is unknown.
I noticed that when the phone was flat on my desk, sometimes hooked up to power source, sometimes not, the phone would reboot on it's own. This indicated that even without user intervention the phone OS would become unstable, crash and reboot. What causes this is unknown.
I have since returned the phone to Sprint for a full refund with no restocking fee ( I suspect their technician was able to duplicate the no audio).
While the phone was fast, had a lot of storage space, great reception and great clarity the unstable OS caused me to return it.
Sounds like a hardware problem. I have yet to have a reboot and after the update, I have yet to get a muted call.
Sent from my MB855 using XDA App
LouieGrandie said:
Had the Photon for 29 days, installed the Maintenance Release 5 and continued to have the no audio on calls and random reboot issues. Based on the actions of the phone the last few days that I had it I came to a few conclusions.
When the no audio happened if I hit the mute button the audio would be there and I could hear the call just fine. I noticed that after a no audio call if I attempted to go into call history and click the person who just called and attempted to call the phone would always reboot. This lead me to conclude ( and I would appreciate it if someone who post some thoughts ) that no audio indicates the software has encountered problems and is no longer stable. The actions of the buttons are reversed and the system is on the verge of crashing. Any further action after the call will result in a system reboot. This leads me to believe the OS is prone to not being stable for whatever reason. Why this occurs is unknown.
I noticed that when the phone was flat on my desk, sometimes hooked up to power source, sometimes not, the phone would reboot on it's own. This indicated that even without user intervention the phone OS would become unstable, crash and reboot. What causes this is unknown.
I have since returned the phone to Sprint for a full refund with no restocking fee ( I suspect their technician was able to duplicate the no audio).
While the phone was fast, had a lot of storage space, great reception and great clarity the unstable OS caused me to return it.
Click to expand...
Click to collapse
I had the reboot spam last night and the phone is completely face palmed.
Photon 4G, I really wanted to like you, instead you have given me the tross!
My Photon is perfect! No problems after OTA.
Sent from my MB855 using XDA App
newalker91 said:
There are two problems at hand here, user error and malfunctioning hardware. You should know full well that if you are having issues such as rebooting upon laying the phone down with a charger that something isn't soldered properly in the phone. Swapping it would alleviate this issue. With the final build (CM5) being available in SBF form, along with two very stable and powerful roms, very few people are having any issues of updated properly. It's unfortunate to see another user put this phone down instead of working through the issues, but I guess android isn't for everyone.
Click to expand...
Click to collapse
User error? Really? Note I said I had the CM5 installed and still had the no audio issues. And since when does having the action of the mute button on a call being reversed happen as a result of something not being soldered properly? Note that the reboot happened when the phone was on the charger and when it was not. When it was laying flat and when I was holding it upright and looking through the contact list. I like Android just fine. Had an Evo for a year but upgraded because it lacked internal storage space. I plan on going to the Galaxy SII in a few weeks and last I read that's an Android phone.
LouieGrandie said:
User error? Really? Note I said I had the CM5 installed and still had the no audio issues. And since when does having the action of the mute button on a call being reversed happen as a result of something not being soldered properly? Note that the reboot happened when the phone was on the charger and when it was not. When it was laying flat and when I was holding it upright and looking through the contact list. I like Android just fine. Had an Evo for a year but upgraded because it lacked internal storage space. I plan on going to the Galaxy SII in a few weeks and last I read that's an Android phone.
Click to expand...
Click to collapse
What he means is that you didn't even bother to have sprint replace this phone for you. You settled, thinking it was a software problem. Which any user here would most likely come to the conclusion after reading your post that it wasn't. Random reboots like that would have sent me back directly to the sprint store demanding another phone. Companies make bad batches, and stores get those bad batches. The fact is you just settled for a phone that was working sub par. I have gone through 3 phones, all with different problems, but I don't settle. They give you that 30 days for a reason.
Would you do the same thing had you went to best buy and bought a computer from them that did the same thing? Random reboots, no sound, etc etc....
Mine as well as most others phones on here work perfect, maybe the random force close from an app or something, but I don't get any muted calls, random reboots, and if I did you better bet I wouldn't settle for it.
Good luck to you in Samsung land.
-DJ
Sent from my MB855 using xda premium
funny...Ive had no problems before or after the ota...the phone is stable as a rock...call quality is outstanding, no dropped calls like my old EVO..but im not sure the issues is random hardware problems per phone
This is killing me as I real think the photon hardware wise is one the all around best out...
Moto need to get off over their attuned about software... officially unlock the dam phone release the dam Kernel asap and let great independent software talent write and fix bugs for great hardware and so so code
Just do not think Moto puts the time in on thier code that then need too...
The only problem I've had with this phone was no audio a few times. After updating to 45.2.5, that problem has now been resolved. Photon is running like a champ.
Djspinister said:
What he means is that you didn't even bother to have sprint replace this phone for you. You settled, thinking it was a software problem. Which any user here would most likely come to the conclusion after reading your post that it wasn't. Random reboots like that would have sent me back directly to the sprint store demanding another phone. Companies make bad batches, and stores get those bad batches. The fact is you just settled for a phone that was working sub par. I have gone through 3 phones, all with different problems, but I don't settle. They give you that 30 days for a reason.
Would you do the same thing had you went to best buy and bought a computer from them that did the same thing? Random reboots, no sound, etc etc....
Mine as well as most others phones on here work perfect, maybe the random force close from an app or something, but I don't get any muted calls, random reboots, and if I did you better bet I wouldn't settle for it.
Good luck to you in Samsung land.
-DJ
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
I did get a replacement phone and I experienced the same symptoms on both of them.
I do have information that confirms that Motorola was aware of the reboots and that MR5 was supposed to fix this. I did have MR5 on here.
I had an atrix before having this and put Alien Build 4. I was floored by the battery life and the ROM and device was rock solid.
I have a brick at the moment. This became a brick after rebooting loop similar to not wiping the davlik cache before a boot. It was stock. I was going to unlock and root to see if it helped the battery life.
I had been more excited about this phone than almost any other one. I have been a beta tester of Motorola devices, but I believe this one may have been pushed out the door a little too early.
I am glad people have this working well and I am glad for them. I will still love this phone even though I have experienced issues. It easily could have been a bad batch that is triggered by certain circumstances.
After the update - my silent call issue was 100% fixed. Maybe you need to a do a factory reset? I do that after all major OS updates.
Jeff_in_LA said:
After the update - my silent call issue was 100% fixed. Maybe you need to a do a factory reset? I do that after all major OS updates.
Click to expand...
Click to collapse
That would be nice to be able to do that. I repeatedly flashed with RSLite/Fastboot more times than a single person on a drunken night in Vegas.
I will continue to apply forced love to my phone. When keeping it real goes wrong...
SnoopDawg said:
That would be nice to be able to do that. I repeatedly flashed with RSLite/Fastboot more times than a single person on a drunken night in Vegas.
I will continue to apply forced love to my phone. When keeping it real goes wrong...
Click to expand...
Click to collapse
Haha, yea man that is great. Have you gotten your brick fixed? Let me know if you haven't, i'm sure there is a way to get it back. Have yet to brick a device. I would be amazed if you have, especially Android.
Sent from my MB855 using xda premium
SnoopDawg said:
That would be nice to be able to do that. I repeatedly flashed with RSLite/Fastboot more times than a single person on a drunken night in Vegas.
I will continue to apply forced love to my phone. When keeping it real goes wrong...
Click to expand...
Click to collapse
You must have never flashed a galaxy s phone with odin....talk about frustrating lol
Sent from my Motorola Photon 4g
coldblooded79 said:
You must have never flashed a galaxy s phone with odin....talk about frustrating lol
Sent from my Motorola Photon 4g
Click to expand...
Click to collapse
I never had anything I couldn't recover from ODIN even a partial flash(or even if it reset before it could finish flashing). I rooted both Epic 4G and Droid Charge with Odin. Just flashed a couple of Samsung Moments last week but they didn't require ODIN.
My phone will boot sometimes so it won't even stay booted. Doesn't matter what I do to it.
Djspinister - It will boot but not stay booted, it just reboots. I haven't ever had a bad flash that I couldn't recover from. I have flashed Windows Mobile devices, iOS devices that were eventually jailbroken. I have flashed several times right before going out to eat dinner only to have it fully recovered before the food came out. This just has to be a bad phone. It is a brick phone.
SnoopDawg said:
I never had anything I couldn't recover from ODIN even a partial flash(or even if it reset before it could finish flashing). I rooted both Epic 4G and Droid Charge with Odin. Just flashed a couple of Samsung Moments last week but they didn't require ODIN.
My phone will boot sometimes so it won't even stay booted. Doesn't matter what I do to it.
Djspinister - It will boot but not stay booted, it just reboots. I haven't ever had a bad flash that I couldn't recover from. I have flashed Windows Mobile devices, iOS devices that were eventually jailbroken. I have flashed several times right before going out to eat dinner only to have it fully recovered before the food came out. This just has to be a bad phone. It is a brick phone.
Click to expand...
Click to collapse
You can't hold volume down and get to rsd? fastboot? anything? Even try holding down volume down while putting battery in, I heard someone got away from brick that way...
Djspinister said:
What he means is that you didn't even bother to have sprint replace this phone for you. You settled, thinking it was a software problem.
Good luck to you in Samsung land.
Click to expand...
Click to collapse
After reading on numerous other sites of people on their 3rd or 4th Photon and still suffering from the same problem I decided not to bother. As for Samsung, before the Evo I had two Samsung products that were absolute rocks for me. Solid with no issues and performed well. Using a Samsung Instinct right now.
My Photon is 100% trouble free. Calls are clear, battery lasts, etc.
Te only real issue is that I do not love the bluish tint on the LCD. Anyone know how to alter the gamma?
Sent from my MB855 using XDA App
I upgraded from an EVO on Friday. My new Photon began crashing and doing the no audio on Saturday. I exchanged it at the Sprint store later that day and have had no issues with the second Photon. I really like the Photon much better than the EVO.
Has no one else been told in the Sprint store that you can only exchange once and then you're stuck with the device???? They told me they only allow future exchanges through warranty (i.e., Motorola will ship me a new one...no in-store exchanges).
Is this just wrong information?
Erislover said:
Has no one else been told in the Sprint store that you can only exchange once and then you're stuck with the device???? They told me they only allow future exchanges through warranty (i.e., Motorola will ship me a new one...no in-store exchanges).
Is this just wrong information?
Click to expand...
Click to collapse
Thats BS!!!! e-mail me at [email protected] and I will send YOU the e-mail I sent Sprint. Not only did I get my 3rd phone, my bill is cleared until October!!! The girls name and number will be in my e-mail!
Hi guys.
My phone shuts down at random moments. I can boot it up again by holding the power button for about 10 seconds. Sometimes, not always, the phone feels hot and batterylife dropped. I have been struggling with this problem ever since i got this phone. I hoped to solve it with installing a new kernel and rom. I am now on Slimbean 3.1.0. The phone was initially on XLQ6 4.0.4. This didn't change anything, unfortunately.
I have also tried:
- removing external SD
- placing a new battery (which has no room to move, in case anyone suggests the battery might be moving)
- wiping caches
The strange thing is that my friend has bought his i9100 together with mine in the same order. He is also on XLQ6 and is experiencing the same issues. Less often than me, however.
My smalband is still on XLQ6. Is it possible that this causes my problems? Or is it more likely that my friend and me simply bought phones from a bad batch or something (hardware related)? I really don't want to send back my phone. That is my absolute last resort.
EDIT: Problem solved! Installing the application "Load Monitor" and enabling the "wake lock" function has done the trick. No more shutdowns or reboots!
Anyone?
2 devices with the same issue?
I'd be at the store where I bought it right now.
I will do that when I am absolutely sure that it is hardware related. However, if anyone has a potential solution I would really like to solve this issue myself.
Achtendertig said:
I will do that when I am absolutely sure that it is hardware related. However, if anyone has a potential solution I would really like to solve this issue myself.
Click to expand...
Click to collapse
Same with me. change from 4.0.4 WLPT to 4.0.4 WLPY but problem still presists.
Does anyone know if changing smalband (if that is possible?) could make a difference? Because that is the only similarity to the original state of my phone. A lot of AT&T users in the USA experienced the same problems also with 4.0.4. However, nobody can come up with a solution.
Achtendertig said:
Does anyone know if changing smalband (if that is possible?) could make a difference? Because that is the only similarity to the original state of my phone. A lot of AT&T users in the USA experienced the same problems also with 4.0.4. However, nobody can come up with a solution.
Click to expand...
Click to collapse
If it is heating near the camera, it's facing death soon.
If it is new and warranty isn't voided, why not flashing the carrier ROM and get a new one?
gastonw said:
If it is heating near the camera, it's facing death soon.
If it is new and warranty isn't voided, why not flashing the carrier ROM and get a new one?
Click to expand...
Click to collapse
Because I don't like to lose my phone for a couple of weeks. And I prefer to fix these things myself. I have seen so many topics about this on XDA and Google. There must be a solution to it.
Is it possible that these problems are caused by my modem? That is the only unchanged thing since I have had this phone.
I might have found a possible solution. I've read something on a Dutch forum about sim-cards causing these issues. So I have placed a new sim-card and the problem hasn't appeared in the last 3 days. Before that, the problem was occuring about 3-6 times in one day. It's too early to say this has solved my problem, but it definitely made a difference so far. If it keeps functioning perfectly for the next couple of days I will close this topic.
Symptoms were merely reduced. Phone still shuts down approximately each 2 days. Much better than it was before though. Why would a sim-card change reduce, but not solve the problem? This is starting to hurt my brain.
Achtendertig said:
Symptoms were merely reduced. Phone still shuts down approximately each 2 days. Much better than it was before though. Why would a sim-card change reduce, but not solve the problem? This is starting to hurt my brain.
Click to expand...
Click to collapse
You may experience sleep of death. What WiFi chipset do you have? I had the same issue on a Murata Wi-Fi chipset.
Yup, Murata chipset. I've googled some more on SoD. I have now installed an app called "Load Monitor" and enabled Wake Lock in preferences. This should prevent the phone from going into deep sleep, apparantly.
Some portugal carrier had a problem with lte sim card or something like that.
I really don't see how a sim card can actually mess with a phone.
Maybe the enabling of some features screws it up.
Sent from the little guy
Achtendertig said:
Yup, Murata chipset. I've googled some more on SoD. I have now installed an app called "Load Monitor" and enabled Wake Lock in preferences. This should prevent the phone from going into deep sleep, apparantly.
Click to expand...
Click to collapse
In my case Samsung Service Team replaced the motherboard. My new MB has a Samsung Electronics wifi chipset. Two weeks now and no SoD.
That sounds good. However, ever since I have installed Load Monitor my phone runs fine. It drains approximately 40% of my entire battery, but it lasts easily until the end of the day.
But again, I shouldn't get too excited. Sim-card change seemed to work in the first few days as well.
Will be continued...
It has been over a week since I have installed Load Monitor. My phone hasn't shut down once. Problem appears to be solved! I hope more people will read this topic, because I have seen a lot of desperate people during my search to a solution.
The only disadvantage is the battery usage of the application. I now have approximately 40-50% at the end of the day instead of 60-70%.
Achtendertig said:
It has been over a week since I have installed Load Monitor. My phone hasn't shut down once. Problem appears to be solved! I hope more people will read this topic, because I have seen a lot of desperate people during my search to a solution.
The only disadvantage is the battery usage of the application. I now have approximately 40-50% at the end of the day instead of 60-70%.
Click to expand...
Click to collapse
Unistall it.
Sent from the little guy
gastonw said:
Unistall it.
Sent from the little guy
Click to expand...
Click to collapse
Because?
Mo' juice yo.
Sent from the little guy
I'm hoping you guys can help. Been a long time lurker here and am going to be buying my Note 2 at the end of the month. But my wife purchased one the day after Christmas, and since the new ota update in January, her N2 has been freezing a lot. Sometimes you can get it to turn back on, but than it freezes and reboots on its own. Most of the time she has to do a battery pull to get it to come back on. It happens about 5 times a day.
Verizon had her factory reset it, but it still has the persistent problem. Best Buy took a look at it and they couldn't figure it out. She is hoping we can figure it out before we have to send it back in, which would suck because she would be without a phone that she needs for work for a week. Not to mention Best Buy and Verizon stated that if it does need to be replaced, that it would be with a refurbished one. Which I am not at all too happy about that. Hoping you guys can help me out.
Gunny223 said:
I'm hoping you guys can help. Been a long time lurker here and am going to be buying my Note 2 at the end of the month. But my wife purchased one the day after Christmas, and since the new ota update in January, her N2 has been freezing a lot. Sometimes you can get it to turn back on, but than it freezes and reboots on its own. Most of the time she has to do a battery pull to get it to come back on. It happens about 5 times a day.
Verizon had her factory reset it, but it still has the persistent problem. Best Buy took a look at it and they couldn't figure it out. She is hoping we can figure it out before we have to send it back in, which would suck because she would be without a phone that she needs for work for a week. Not to mention Best Buy and Verizon stated that if it does need to be replaced, that it would be with a refurbished one. Which I am not at all too happy about that. Hoping you guys can help me out.
Click to expand...
Click to collapse
I'm thinking it's an app she has installed most likely also power saving modes not on is it? Tell her to root it and all her troubles will go away
shawnx1 said:
I'm thinking it's an app she has installed most likely. Tell her to root it and all her troubles will go away
Click to expand...
Click to collapse
I tried to get her to root, but this is her first android device, she's had nothing but the Iphones prior and is nervous about doing stuff like that. It started after the last ota update, and the only recent app she downloaded was Unblock Me. Since then all this has been happening, and we already uninstalled Unblock Me suspecting that was the culprit. I have it on my phone with no problems.
yes, she does have power saving mode on
Gunny223 said:
yes, she does have power saving mode on
Click to expand...
Click to collapse
turn it off and see if it helps. that strange behavior is most likely caused by an app. Can you screen shot or list what apps she has on her phone?
Yeah I'm thinking it's power saving mode turn it off see if she can make it through a day without it freezing. You don't need power saving on a note 2 battery life is great without it unless your wife is like most females and always forgets to charge her phones
Sent from my SCH-I605 using Tapatalk 2
Here's the list of apps she has downloaded. She hasn't downloaded anything recently except for that Unblock Me and the ota update. She said since yesterday Verizon had her factory reset the phone. She reinstalled all her apps, and it still kept freezing. When in froze this afternoon and it shut down(didn't reboot), she took it strait to Best Buy to have them look at it.
The guy fiddled with it, and it was freezing and rebooting on him as he was messing with settings. He told her it probably needed to be sent in. She doesn't want a refurbished phone if they replace this one, so we are trying to figure it out. But since that visit, the phone has not froze on her. Weird.
Should we uninstall all the apps and install one by one each day to see which may be causing it?
Did you turn power saving off and it still freezing?
Sent from my SCH-I605 using Tapatalk 2
when I checked it, it was already off. I know she had it on, but don't know if the BB guy turned it off or if it was turned off by the factory reset.
If it's still freezing with power save off then I would factory reset it then install the apps that she must have for day to day use. Then give it a day and install the other apps she wants.
Sent from my SCH-I605 using Tapatalk 2
shawnx1 said:
If it's still freezing with power save off then I would factory reset it then install the apps that she must have for day to day use. Then give it a day and install the other apps she wants.
Sent from my SCH-I605 using Tapatalk 2
Click to expand...
Click to collapse
This. Factory reset is your last option other than rooting (and flashing a custom OS) or sending it in.
Sent from my SCH-I605 using xda premium
ChaoticWeaponry said:
This. Factory reset is your last option other than rooting (and flashing a custom OS) or sending it in.
Sent from my SCH-I605 using xda premium
Click to expand...
Click to collapse
I totally agree. :good:
Phones normally only freeze when the ram runs out. Is there any app misbehaving and sucking up all the ram?
I had some what i thought were random reboots the first few months with my N2. These I discovered were caused by carry the N2 in my back pocket of my jeans! Every time I bent down to pick something up or to tie my laces it would reboot!! I would just hear the start up noise comming from my pocket. Make sure she doesn't put it in her skinny-jeans back pocket.
Thanks for the suggestions guys! It froze again this morning, so we are going to factory reset and install apps one by one each day to see who the culprit is. Hopefully its an app doing this.
I have been experiencing EXACTLY that and hqve tried most of the remedies. However this only seems to happen at work which makes it somewhat difficult to actuwlly sot down and diagnose the problem.
Sent from my SCH-I605 using xda app-developers app
I have been reading about this issue from a lot of people with the s3 & note 2 on forums. I honestly think Samsung/Verizon sent out a bad OTA due to rushing to close the security loopholes. I refused the ota and found a way to permanently defer the update and have not experienced any reboots or freezing.
From my previous/recent experience Verizon will absolutely not help you at all, they are worthless 99% of the time. All they are able to do is tell you to factory reset it(if they know how) and have no actual clue how to fix the devices. They will even 'call' the software support for you but will still tell you to either factory reset or do a return. I am disgruntled after they destroyed 3 phones (Droid Incredible) in my family after pushing out horribly bugged OTAs that left the devices useless. I confronted them and they flat out refused to take ownership of their own software that they pushed out. I still feel like they should be sued over what happened.
Good Luck!
ohiwastedmylife said:
I have been reading about this issue from a lot of people with the s3 & note 2 on forums. I honestly think Samsung/Verizon sent out a bad OTA due to rushing to close the security loopholes. I refused the ota and found a way to permanently defer the update and have not experienced any reboots or freezing.
From my previous/recent experience Verizon will absolutely not help you at all, they are worthless 99% of the time. All they are able to do is tell you to factory reset it(if they know how) and have no actual clue how to fix the devices. They will even 'call' the software support for you but will still tell you to either factory reset or do a return. I am disgruntled after they destroyed 3 phones (Droid Incredible) in my family after pushing out horribly bugged OTAs that left the devices useless. I confronted them and they flat out refused to take ownership of their own software that they pushed out. I still feel like they should be sued over what happened.
Good Luck!
Click to expand...
Click to collapse
Yeah leave it to VZW to fix one thing and introduce a worst bug. I had a Motorola bionic that kept losing signal every 20 minutes or so then version sent out an update damn phone would drop signal every 30 seconds or not even connect to data. Basically rendering the phone useless. Worst part was Motorola had the bootloader locked down so tight there was no good development. At least we have good development for our note 2
Sent from my SCH-I605 using Tapatalk 2
shawnx1 said:
Yeah leave it to VZW to fix one thing and introduce a worst bug. I had a Motorola bionic that kept losing signal every 20 minutes or so then version sent out an update damn phone would drop signal every 30 seconds or not even connect to data. Basically rendering the phone useless. Worst part was Motorola had the bootloader locked down so tight there was no good development. At least we have good development for our note 2
Sent from my SCH-I605 using Tapatalk 2
Click to expand...
Click to collapse
Users should legitimately have a lawsuit case against Verizon. They are essentially forcing you to purchase a new device because of something they did. When I confronted them they straight up told me to buy a new device. Devices should work indefinitely theoretically and they are causing irreparable damage.
My note 2 was having major battery drain issues so I got my self back to pure stock like day 1 and I went ahead and updated with the ota so I will see if the random freezing / reboots pick up or not. I already noticed a keyboard bug where it pulls up a numerical only keyboard and wont allow me to type letters unless I reboot.
Did anyone solve this? I'm in the UK and very recently got my ota update. Since then I've been getting multiple daily resets and freezes. Can't say whether it's due to the ota update or some software I've been using, but the crashes are certainly pretty new and very annoying.
nemof said:
Did anyone solve this? I'm in the UK and very recently got my ota update. Since then I've been getting multiple daily resets and freezes. Can't say whether it's due to the ota update or some software I've been using, but the crashes are certainly pretty new and very annoying.
Click to expand...
Click to collapse
Same issue with mine on vodafone in Uk. I havent loaded any apps since ota update and keeps freezing. Had service centre reflash two days ago and it is still freezing etc.
Convinced now its the update.
Anyone know how to reflash to 4.1.1
Hi,
My Z4 just asked to update the ROM, and afterwards, the screen has areas that are no longer touch sensitive.
Is anyone else experiencing this issue?
Thanks for any ideas!
Jim
Have you tried rebooting, then opening the Diagnostics app and running the touch screen test? If there are still dead spots showing in the test, you might want to flag it to Sony support.
I'm not certain if it's a software or hardware issue, but I have found both pre and post-update, that the touchscreen occasionally becomes less responsive, to the point that trying to use a drag gesture doesn't work without the touch dropping out. This happens every couple of days, and I suspect it's to do with throttling as it coincides with very sluggish performance. Seems to resolve itself when left for a few minutes, or a reboot.
Yes! I thought it was just me. I have a tempered glass screen protector and removed it to confirm whether it was causing the issues. Also ran the diagnostics which ran just fine.
It seems to be perfectly fine after a reboot and then the longer you go the worse it gets.
Hoping that this is fixed in the 5.1.1 update whenever that happens.
The conditions that this occurs does seem extremely sporadic. After playing Star Wars Uprising for ~45 minutes yesterday morning, the touch screen failed to recognise any swipes or taps, to the point I had to force a restart with the power button to exit the game. After leaving the Z4 for 15 minutes, no issues at all.
Last night I managed to play the same game for over 90 minutes, and today for another 90 minutes with no problems at all.
I'm starting to think that it could be performance throttling, alternatively I have noticed the screen getting particularly warm above where the SOC sits. Could this temperature be affecting the screen sensitivity? Using CPU-Z I have found some of the sensors reporting around 70C, battery around 35C, though this is after running intensive games. I'm unsure if the upper temperature is normal for this type of chip or not.
Sent from my SGP771 using Tapatalk
I have the very same problem:
Tempered glass from IVSO and the original case from Sony.
Since the update the touchscreen is VERY unresponsive.
I removed the case (!) and it got better (seriously, WTF?).
Does it mean to remove the tempered glass will solve the problem?
But it was fine before upgrade to 251. Sony sucks...
我從使用 Tapatalk 的 SGP771 發送
I reset to factory settings, and that may have cleared it up... but I'm not positive.
I'll update this thread when I play with it some more.
Did anyone have success with removing the screen protector?
OK - I can confirm that a factory reset after the upgrade does not solve the problem. My tablet cannot pass the touch screen diagnostic.
2xmanman said:
Does it mean to remove the tempered glass will solve the problem?
But it was fine before upgrade to 251. Sony sucks...
我從使用 Tapatalk 的 SGP771 發送
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I removed the case, not the screen protector.
But some issues are left, so i hope for the next FW-Update...
An update:
I reached out to Sony's support group. They suggested downloading the PC companion app and having it reflash the .251. This does a factory reset.
This made the touchscreen response significantly worse.
My next step is to see if they will let me downgrade to the previous release, because the tablet was working flawlessly on that release.
Sony support says you can't downgrade to the previous rom. I found flashtool, but can't find the old rom to flash onto the tablet. Still looking...
Noticed the same thing after the update.. Hoping for a fix soon as it was flawless before the update.
Now simply browsing is annoying because it either misses swipes or registers them as longer swipes, causing the page I'm trying to read to scroll down super fast as if I flicked it when I actually scrolled slowly. :crying:
There is no update coming. Sony does not acknowledge that the problem exists.
Need more people to post on Sony offical forum, tell them this problem.
I'm hoping the .253 version helps this problem. It doesn't appear to be available for anyone yet.
jbresee said:
Sony support says you can't downgrade to the previous rom. I found flashtool, but can't find the old rom to flash onto the tablet. Still looking...
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Here is a complete tutorial about flashing any firmware on your Z4 tablet, even downgrade to an older one.
http://www.xperiablog.net/2015/03/1...peria-lollipop-using-xperifirm-and-flashtool/
I flashed Nordic version of 28.0.A.7.24 firmware and my touchscreen sensitivity is back to normal
If you have any questions about the flashing procedure feel free to ask.
I had this exact problem after updating to 224. Ran the Sony Pc companion program on my windows pc and did a full software restore on my z4. problem solved.
laggist said:
I had this exact problem after updating to 224. Ran the Sony Pc companion program on my windows pc and did a full software restore on my z4. problem solved.
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I'm not sure whether is it because of root or Xposed, but after doing a factory reset, the touchscreen seems a bit more responsive. It is after rooting or installing xposed that the problem comes back up.
riveria said:
I'm not sure whether is it because of root or Xposed, but after doing a factory reset, the touchscreen seems a bit more responsive. It is after rooting or installing xposed that the problem comes back up.
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Ah, I also have intermittent touch problems. Until now I kept thinking it's because my finger is too cold or something, but I have it since upgrading to .224 also. Rooted and running Xposed v.85.1.
jelbo said:
Ah, I also have intermittent touch problems. Until now I kept thinking it's because my finger is too cold or something, but I have it since upgrading to .224 also. Rooted and running Xposed v.85.1.
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Yea, I kinda think it's either because of root or Xposed that's interfering with the touch sensors. But I'm kinda leaning onto to Xposed that's causing the problem.
The Zenfone 9 is a great little device. However, since today I have seen several automatic reboots of the device. Anyone else seeing this problem?
I haven't seen a reboot; any new app you've installed of late?
Good hint - I have installed one yesterday. Will uninstall and report back.
Unfortunately is still get 1-2 reboots a day. Not critical but annoying! Anyone else?
I'm on latest update and unlocked+rooted. Not a single unwanted reboot.
deepsync said:
Unfortunately is still get 1-2 reboots a day. Not critical but annoying! Anyone else?
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Are you on the latest update? Mine hasn't arrived yet, but I'm worried this issue will appear on mine.
balkce said:
Are you on the latest update? Mine hasn't arrived yet, but I'm worried this issue will appear on min
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Yes I am. No worries. Device is great. Just software.
Did a hard reset - problem persists. Not sure what the cause is - working with Asus support on it.
Hi, a friend of mine with a ZF9 has got reboot every night during charge (he uses slow charge, this night he'll try normal charge).
He had reboot even during daytime, he did a hard reset yesterday and for now everything is ok, but I'll update with new info in case of.
I've been having those reboots for weeks now. There is an official thread on the asus forums talking about it. There are more than a dozen people who have also reported it and from the looks of it, Asus hasn't found the source of the problem yet. Out of curiosity, in which country did you buy it? Are you rooted?
my version is a french version. I neither had any beta OS on it nor was it rooted. I wanted to provide Asus with Logs but they rather wanted the device for repair, now I'm waiting for its return.
I doubt this is a hardware issue though as the reboots did happen in cold state w/o any system activities ongoing. The only special thing on my setup was that I used two sim cards in parallel.
I did a hard reset and he problem remained. I also used slow charging.
I'm from Italy and the phone of my friend is not rooted and with bootlloader locked.
I heard my friend minutes ago, and from when he deactivated programmed charging the issue seems to have disappeared. Have you got programmed charging on?
Yes, I have the upload scheduled. But I'm beginning to suspect that the problem originates from a lot in Italy. I just asked you because I thought it was from there.
Love this phone but also having the same issue. Bought from Asus directly (US site) too. There's a whole thread of folks with the problem too on their forum:
ZenFone 9 randomly restarts
Hi all, I bought an Asus ZenFone 9 from the UK online store. I started to migrate the apps from my old phone to the zf9 and once I finished I started to use my new ZenFone 9 as my main phone. However, I noticed around 3 dso that when i wentato unplug a fter charging the phone it looked as if it...
zentalk.asus.com
sakun-ice said:
Yes, I have the upload scheduled. But I'm beginning to suspect that the problem originates from a lot in Italy. I just asked you because I thought it was from there.
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Try to deactivate it and report please ;-)
My friend hasn't got reboot since then for now, two days and a half ago.
My reboots do not happen while charging, FWIW. And they're always while the phone is idle (sitting on desk). I look up and see it's spontaneously rebooting...
I was having reboots on custom kernel, just updated to 32.2050.2050.34 without going custom kernel (still rooted) and have had no reboots yet.
Mine reboots while watching YouTube app, either with high brightness, while charging, or both. It seems to be less likely to happen if i clear cache from YouTube settings.
It typically doesn't happen in other apps. Phone is stock. EU version.
After testing for a few weeks, there is a good chance that the reboots on my device are due to Magisk (not modules)