Need help regarding the HSBC Mobile Banking app (UK) - Android Q&A, Help & Troubleshooting

Hopefully this is in the right forum... But I am using the HSBC Banking app and recently moved over to this Digital Security key they are offering. Today I updated the ROM on my phone and it has stopped recognising the password as correct and won't allow me to log in, I'm guessing it stored a file somewhere on my phone and now that file is missing? Dunno...
Anyway, fortunately I took a full system backup before updating so hopefully i'll be able to restore to that and it will start working again, but my question is for anyone that has been in this situation too, is there a way that in the future I can avoid this? Is there a file I can backup or something that anyone knows of? I tried using Titanium and restoring the apk data but that didn't do the job either.
It's going to be really annoying if I have to ring HSBC everytime I update my phone :/
So thanks for reading everyone and thanks for any help!

Hello there,
Did you find a solution to your problem ?
I have the exact same issue with HSBC secure key connection and the fact that doing a full update of a ROM disconnect the password/login of this HSBC app. And the only solution is to call them back to reset the password -> really annoying.
Have you try a back up app ? And restoring the data afterward ?
Cheers,
Nicolas

NoufyNouf said:
I have the exact same issue with HSBC secure key connection and the fact that doing a full update of a ROM disconnect the password/login of this HSBC app. And the only solution is to call them back to reset the password -> really annoying.
Have you try a back up app ? And restoring the data afterward ?
Click to expand...
Click to collapse
That won't work. I've taken a full backup of app+data with Titanium Backup and restored it after doing a ROM update. It works for other banking apps but not for HSBC - automatically the login gets invalidated and you need to call HSBC to get the digital secure key reactivated on the new ROM.

Related

[Q] process com.android.systemui has stopped

Hu guys,
i was googling for some hours but couldnt find a soltuion to this. Everytime i install ANY app on my new sgs2 and reboot I get the following error message:
The application Status Bar (process com.android.systemui) has stopped unexpectedly. Please try again.
I get the message twice and then the bar is gone. When i dont press force close I see the bar just working perfectly in the background.
Only solution is factory reset, but as soon i install apps (no matter which) i start getting the same problems.
Thinking of returning the phone
Marcie
Can you post what's in the 'About Phone's screen, what network you're using and where you bought your phone.
Sent from my GT-I9100 using Tapatalk
Try a reflash as i only got that problem when i pushed systemui.apk and didnt reboot straight after. Sounds like a corruption somewherw
Sent from my GT-I9100 using XDA Premium App
the problem was when ever i made the inital configuration i ticked the box to sync my google config. my google config was from my old sgs1 which must have corrupted my phone. i reset the phone and unticked the google config option and i dont have the problem anymore.
Ahhh!!! I got the same problem!!! Is there any way to fix this? Anyone?
marcie82, i'm having the same problem and your post was the only post I found that addresses the issue. When you wrote that you've reset your phone, did you mean you reflashed it?
I just got the same phone from amazon.. and it worked fine when i first opened it but then the task bar disappeared..
i reset it back to original factory settings.. it's downloading my old apps now.. i'll keep on debugging this thing until something comes up
A buddy of mine had a similar issue, for him it was com.android.phone that kept randomly crashing, sometimes mid-call and thereby terminating the call.
We tried factory reset and other things as well, nothing helped.
So we ended up re-flashing the FW (he was on KE2 and we flashed a stock KE7), that is now ~2 weeks ago and he never had any crashes anymore since then.
So, long story short, try reflashing (a maybe newer) FW with odin, factory once more (if the ROM doesn't do it while flashing) and see if it gets any better.
Also check the CSC setting, we set it to generic XEU after the flash - use w/e suits your region/FW.
installing applications
i noticed that as soon as i go to google market and click on the 'my apps' button.. it starts downloading all the apps i previously purchased automatically.. is there a way to prevent that from happening?
Settings -> Privacy
"Back uo my data" and "Automatic restore"
untick at least the auto-restore, or the auto-backup too, maybe that helps.
I got both disabled by default (first thing I set after a wipe) and it never tried to restore my apps by itself (yay for AppBackupAndRestore ).
could it be a specific application?
debugging progress: i noticed that it's not installing *any* app that causes this task bar thing disappearing (at least not in my case):
i restored my phone to factory default.. then i disabled my automatic restore and defaults. then i installed only one app from my very long list of apps. (for some reason i had to do it from my 3g connection and not wifi.. but that's a different problem)..
anyways i installed it and it worked just fine! i restarted my phone just to make sure and the task bar is still there!
i'm gonna go through my apps ans install them one by one.. i know it's a painstaking process but hey i gotta give back to the android community
A
A trick I used in a similar situation was the following :
Use Titanium Backup. U make a backup of the application that has the problem. Then u wipe the data of this application and then u restore the data.
For me that trick miraculoussly solved that problem ...
http://forum.xda-developers.com/showthread.php?t=1162680
Had the same problem with not working phone/contacts, freezing like "process com.android.phone - Force Close" etc.
I realized the error happens only after upgrading for example to KG, than after a short period making a backup of the whole system, downgrading to KF, then restoring with Titanium Backup.
It restores the whole system, including settings, and accounts and so on. This might be the problem. It seems nobody realized that the MODEM and PHONE is upgraded too, so there might be some components not compatible with earlier versions.
Solution: restore only user apps & data, not the system settings. Use a separate app for SMS, call logs, contacts or calendar. Do a cache wipe and then a fact reset from MENU+UP+POWER (restore menu), then reinstall your choice of firmware, restore user apps&data with Titanium or anything preferred, then enter/restore everything else manually. No problem when upgrading.
Tested, had 3 sleepless nights, but works for me.
Noob in need of androidized kindle help!
Hey ya'll,
I just rooted and downloaded ics4 onto my kindle. It was working great all day and I used the gba emulator for android and everything.
Now, for some reason I keep getting the error "unfortunately, system UI has stopped working".The tool bar on the bottom of the screen with the home and back buttons aren't even there anymore. I have rebooted and gone into TWRP and done a system reboot and everything yet that keeps happening. Why do you think that is ?
caused by Titanium
hlaja said:
Had the same problem with not working phone/contacts, freezing like "process com.android.phone - Force Close" etc.
I realized the error happens only after upgrading for example to KG, than after a short period making a backup of the whole system, downgrading to KF, then restoring with Titanium Backup.
It restores the whole system, including settings, and accounts and so on. This might be the problem. It seems nobody realized that the MODEM and PHONE is upgraded too, so there might be some components not compatible with earlier versions.
Solution: restore only user apps & data, not the system settings. Use a separate app for SMS, call logs, contacts or calendar. Do a cache wipe and then a fact reset from MENU+UP+POWER (restore menu), then reinstall your choice of firmware, restore user apps&data with Titanium or anything preferred, then enter/restore everything else manually. No problem when upgrading.
Tested, had 3 sleepless nights, but works for me.
Click to expand...
Click to collapse
I am sure the problem caused by restore system data by Titanium. I have tried four times today. Factory reset and flash and restore. Only when I restore system data caused this problem.
Why resurrect a two year old thread?
For information, restoring apps WILL NOT cause instability......restoring data ESPECIALLY data from system apps WILL.
RULE OF THUMB......
If you are upgrading your android OS (eg...ICS to JB).....
DO NOT restore system app data....ever
For user apps....if the app runs as soon as you open it, you *should* be ok to re-install the data.
If the app requires the downloading of 'additional files' on first run, DO NOT re-install as this data is likely to be OS version specific......
My wife says I'm a phone geek....She's probably right
Due to an update of an Xposed module, I had badly corrupted my systemui. The phone was totally unusable, and I could only press the OK button notifying the stopped event at startup.
Lucky me, I still had not updated to 4.4.3. Via Skipsoft Android Toolkit I updated to the last Android release, and my systemui got fixed. I did not choose to do a complete wipe, so I actually maintained my previous apps. In relation to root, I did not loose it, but I had to reinstall SuperSU to get the non-official apps working again.
I hope this helps somebody else in my same condition, with no need to do a system wipe!
com.android.systemui stops working when battwry gets less then 16 %
Hi guys ,
Can anyone upload the system ui file for android KitKat?
I tried all things to fix "Unfortunately com.android.system ui. Has stopped working when battery gets lower then 16% so I think I should replace the system ui file from system app folder
Hey everyone, I just had this same problem pop up onto my phone while I was checking my messages. Ive never rooted my Motorola Droid Razr HD and the power button is jammed at the moment as well. Is there a way around this problem or is this phone done for?
Maybe you should try increasing the heapsize in the build.prop file, the no. of notifications in the status bar causes this crash. if you want to know more about the heapsize etc. google for this crash in cyanogenmod fourms.

'Google Talk authentication failed' error

I just got my Atrix yesterday, I seem to have the issue where it wont successfully log in to google talk which also means that I cant download apps. I've tried making a new account which also failed to work. Are there any ideas out there for how I could fix it?
Can anybody help me?
I had the same problem and figured out that it was Droid Wall keeping Gtalk from connecting. Make sure Talk can access the network freely.
Sent from my Nexus S using XDA Premium App
Real solution
Gibsonflyingv said:
I just got my Atrix yesterday, I seem to have the issue where it wont successfully log in to google talk which also means that I cant download apps. I've tried making a new account which also failed to work. Are there any ideas out there for how I could fix it?
Click to expand...
Click to collapse
After cloning a samsung gio s5660 through a CWM backup I started experiencing the same issue. Heres What REALLY happens.
Google authenticates you in their services trought unique "keys" which are automatically generated upon system installation / factory reset, so if you clone your device or install a rom which has these "keys" pre-installed, obviously, your rom will only autheticate you in google servers if your phone is the only one using the service at that given time... Upon failure, your phone assumes to be the one who's wrong, and google servers won't autheticate you until you either tell your phone he is not wrong (by deleting the data from play store, which resets its status and errors) or you change the "keys". SO, what can we learn from this? deleting the play store data IS a temporary solution, and won't solve a thing. Let's delete the duplicated keys shall we?
Navigate with your favourite folder explorer on your android (I use X-plore, you can tell me anything, there's nothing better) to the following directory:
- "(root)/data/data/com.google.android.gsf"
Now you have two real options, either you may delete the all folder, which was the perfect solution for me, since my rom is prepared to re-create it upon phone restart and new keys will be generated, OR, you might want to just delete the contents of app_sslcache inside com.google.android.gsf whish are THE KEYS I HAVE BEEN TALKING ABOUT THIS ALL TIME, YEEEIHHHH and reboot your phone...
Needless to say, take a nandroid backup before you do any of this...
Thank me later
For those who remember me from symbian s60v3 phones, yes, it is me, I'm back, and I've moved to the droid world, it's much better indeed
Let me just say, I have no idea why this thread was moved or resurrected. Whoever did so was about a year and a half too late. Please close/delete this thread.

[Q] "ussd code running"

I have a problem on my Galaxy S3, running android 4.1.1 on Vodafone network in the UK. It is not rooted.
I want to make sure the phone is unlocked before buying a sim card for use in France
Using the stock dialer, "*#7465625#" gives me "ussd code running" followed by "Unknown command".
Looking around elsewhere, others have blamed it on Mobile Tracker, which as far as I can see, I don't have. The only solution I have seen is a factory reset, which is a scary prospect for me, not having any idea what that entails. And then reinstalling apps one by one until the culprit is found. I have also seen comments about ussd security issues. I am slowly heading out of my depth here (I know my way round windows quite well, but phones are unknown territory for me,).
I am hoping some clever souls on this forum might be able to help. Is this a known, and solved, problem? Or is a factory reset my best bet?
If I have to reset, I know where the reset is in the menu system - on the same page as a checked box saying backup. So...does does the back up happen automatically or when I press reset or have I got it completely wrong? If not, which files do I need to save away from the phone? What happens to things like contacts I can remove the external SD card, so that won't be an issue. How do I reinstall the apps, particularly the ones I have already paid for?
I have spent most of the afternoon tried to get a handle on this and my head is spinning now.
Any help at all, would be very warmly received.
Polly
1st solution : root your phone, very easy procedure then you can flash the same stock ROM from sammobile.com to become unrooted again without wiping/resetting your phone.
2nd solution: download APPSAVER from market for free, then you can save all the applications you have downloaded but not the DATA (for example you can save the game itself but not the progress you have achieved)
as for the contacts, go to the contacts folder - menu import/export - export to usb storage and voila all your contacts will be written in a single file that you can import after you reset your phone
as for SMS, you can download "SMS Backup & Restore" from market for free to backup then restore your SMSs
after you perform the above, go to Settings - Back up and reset - Factory data reset and your phone will be back as you received it.
On the other hand if the phone is locked you can always unlock it using Voodoo S3 on the Play Store, it can sim-unlock your device if you're rooted of course.
Great reply, thank you!
Rooting...a bit loth to do that while still under guarantee and at my level of experience. One day I will get hold of an old phone and try it with that first.
Appsaver - what a brilliant app, thank you again. If it is one particular app that is the problem (and that is the sense that I get from elsewhere), then I can use this to back up my apps, uninstall them all, check for the ussd error. If it has disappeared, then reinstall apps one at a time until the error reappears. If it hasn't disappeared, then I can go the reset route, after backing up contacts and SMS.
Thank you so much for your help.
Polly
the code *#7465625# doesn't work on Jelly Bean anymore..
v2leech said:
the code *#7465625# doesn't work on Jelly Bean anymore..
Click to expand...
Click to collapse
Ah. The more I try to read up on this, it feels the more lost I get.
How do I check whether the phone is unlocked...borrow someone's micro sim card?

Stock Messaging App Wont Open and Phone wont Turn on with Micro Sd Inserted

Hey everyone my i9100 has been giving me a lot of issues over the past few months.
It all started in December when my phone shut down when on a call and would not reboot. The phone also would not charge. After using compressed air to blow out the charging port and the battery connection it still would not start. I then removed the memory card and it started. Since then every time I insert a memory card the phone will not boot.
Now fast forward to this morning and I realize that my stock android messaging app is refusing to open with the error code "process com.android.mss has stopped unexpectedly. Please try again"
I tried to clear the cache of both contacts and messaging but this option is greyed out.
I am now trying to find an app that can do a comprehensive backup of my data before I reset the phone.
Can anyone give me some advice as to how to solve these issues on the i9100? Any idea what is the most ideal application to do a complete backup to a PC? Of note is the fact that I have a lot of data in my text messages and in the app note everything. Everything else I can take care of my simply copying and pasting the files to my computer.
I also cannot seem to find where recordings done with the app Voice Recorder found on the site tokasiki are stored on the phone.
The phone is rooted and running stock android 2.3.4 baseband i9100UHKG4
Thanks in advance for your assistance.
Mezzi said:
Hey everyone my i9100 has been giving me a lot of issues over the past few months.
It all started in December when my phone shut down when on a call and would not reboot. The phone also would not charge. After using compressed air to blow out the charging port and the battery connection it still would not start. I then removed the memory card and it started. Since then every time I insert a memory card the phone will not boot.
Now fast forward to this morning and I realize that my stock android messaging app is refusing to open with the error code "process com.android.mss has stopped unexpectedly. Please try again"
I tried to clear the cache of both contacts and messaging but this option is greyed out.
I am now trying to find an app that can do a comprehensive backup of my data before I reset the phone.
Can anyone give me some advice as to how to solve these issues on the i9100? Any idea what is the most ideal application to do a complete backup to a PC? Of note is the fact that I have a lot of data in my text messages and in the app note everything. Everything else I can take care of my simply copying and pasting the files to my computer.
I also cannot seem to find where recordings done with the app Voice Recorder found on the site tokasiki are stored on the phone.
The phone is rooted and running stock android 2.3.4 baseband i9100UHKG4
Thanks in advance for your assistance.
Click to expand...
Click to collapse
Backup using Kies.. If u can run apps ur phone, backup everything using the app "super backup" and copy its folder alone into the pc.. It wil hav al the files..
Factory Reset ur phone later.
Upgrade the phone to Official to 4.1.2 JB using odin or upgrade any other Custom ROM and hopefully it wil work.. A friend o mine experienced a similar prob wit the memstick and the update helped. Maybe the ROM in it is corrupted somehow. Hope this helps u! Good luck
Hi dudders007 thanks for your reply I successfully updated to JB using Keis but the messaging app still wont open. This time the message is "Unfortunately messaging has stopped"
What could be the issue?
Probably you updated you phone without wiping. Try to downl from gp app sms backup and try to backup all sms to your gmail account with this app. And after that do a full wipe or factory reset but without wiping yours int memory.
Wysłane z mojego GT-I9100 przy użyciu Tapatalka

Failed to Restore Whatsapp Database after migrating from STOCK to LineageOS 14.1

I'm struggling with something that never happened to me, I'm unable to restore my database to my recently upgraded Samsung J3 2016 - is running LineageOS 14.1 now
The phone was running stock Android 5.1.1, version J320FXXU0AQI1, nothing fancy here.
Made some research about what ROM to use and decided to upgrade to LineageOS 14.1, I'm really sick and tired of Google spying my steps, my contacts and the number of times i take a piss every day, and so on. Right now I don't have any Google account associated with the mobile (could this be the problem, since this is a custom ROM?)
Everything ran smoothly, backed up my contacts, call logs, SMS, pictures and the ENTIRE Whataspp folder. This method always worked fine on several phones I've upgraded or simple swapped equipment to a more up-to-date hardware. Everytime worked like a charm, restored logs, contacts and so on, in what it concerns to Whatsapp i simply moved the ENTIRE folder to the new phone (or upgraded phone), installed the Whatsapp app and is just straight forward for the app to ask me for a SMS code to activate the software and then asked me to restore my backed up database. It has been very simple so far, but not this time:
When it reachs the point to detect and restore my database Whatsapp states that can find one Database from 1970 (???? WTF) with 0 bytes, and after that it fails to restore my data (not strange, 0 bytes is no data). I've already tried earlier versions of Whataspp, tried different databases (there are 7 in my folder, i don't believe all of them are corrupted). I'm reaching 0 ways to explore. BTW, i dont use Google drive to store my backups because its enough for Google to know how many times i take a piss everyday, i rather have the backups with me, on my phone (thanks any way Google), but the files are safe in my desktop and on my phone for now, inaccessible so far but their're there.
Can any one point me some way to try to revive my database? Just a note, i have an older phone that still have Whatsapp there, i didn't erased it, maybe it's there something of interest for this situation?
Thanks so much in advance for everyone that can help, any hint can be helpful.
Update!
I've managed to get another phone, exactly the same, Samsung J3 201 J320F.
I've sent my whatsapp folder to the phone, signed in to my google account, installed whatasapp and, like 98% of the times my backup is ok and is restored. Now I have two phones:
1- one with Whataspp working fine (the one with Stock ROM 5.1.1 J320FXXU0AQI1
2- another one, the main phone, where i want to put my whataspp backup working but it simply doesnt work (previous post). Everything elese is settled and working just fine. Maybe whatasapp doesnt like Custom ROMs??
So, I'm sure that my backups are fine, right now I have access to anything that i may need i guess. I don't believe that Im the first person not beeing able to restore whataspp backups in LineageOS.
Please help
New developments.: I've installed Ressurection 5.8.5, the latest available for this phone. It runs ok, but Whataspp problem is still there, the backup is marked to have 0Kb, somehow Whataspp simple doesn't want to recover my backup if I'm using a custom firmware (I receive a warning about no support from them if I have problems at the beginning of the startup process).
So far this method didn't work (Whatsapp shows my Backup with 0Kb):
1) Copy your latest crypt 12 file to /sdcard/WhatsApp/Databases/
2) Install / Activate WhatsApp
3) WhatsApp will retrieve the key from their server and restore your backup.
I've tried this method that appeared to have some success in same cases. Followed everything but no luck, Whataspp detects a 0Kb backup also.
Meanwhile I still don't believe that I'm the very 1st person that this happens, I'm still very impressed with this. If the OP thinks I'm in the wrong Topic please feel free to move it to the right place, maybe there I'll have better luck.
Not that I have much knowledge in that direction, but the issue sounds more like it is about the file than Whatsapp itself. Maybe some permission issue? If you use a filemanager app like total commander, can it read the file fully? I found a topic that had 0 byte filesize issue and a simple reboot apparently fixed it.
musschrott said:
Not that I have much knowledge in that direction, but the issue sounds more like it is about the file than Whatsapp itself. Maybe some permission issue? If you use a filemanager app like total commander, can it read the file fully? I found a topic that had 0 byte filesize issue and a simple reboot apparently fixed it.
Click to expand...
Click to collapse
Hello musschrott, and thanks for replying.
I've tried moving the database file, erase it, changing it's name and the android system allows me to do it, i think the file itself is free to be read by Whataspp, but your other tip, the permissions in system made me google around (even more..) about it and I found here on XDA this. : "The privacy protection in the drop down menu and the permission in the app settings." (credits to LegoTechniker). On the privacy protection is all ON but in the Permission is all OFF and Whataspp nor the System ask me to turn it ON and it can result on whatasapp reading files with 0Kb from 1970.
I'll give a try but only tomorrow because the code/phonecall from Whataspp have a 48h delay and keeps increasing everytime I try a different method to solve this issue.
musschrott, thanks again!
tomalamix said:
Hello musschrott, and thanks for replying.
I've tried moving the database file, erase it, changing it's name and the android system allows me to do it, i think the file itself is free to be read by Whataspp, but your other tip, the permissions in system made me google around (even more..) about it and I found here on XDA this. : "The privacy protection in the drop down menu and the permission in the app settings." (credits to LegoTechniker). On the privacy protection is all ON but in the Permission is all OFF and Whataspp nor the System ask me to turn it ON and it can result on whatasapp reading files with 0Kb from 1970.
I'll give a try but only tomorrow because the code/phonecall from Whataspp have a 48h delay and keeps increasing everytime I try a different method to solve this issue.
musschrott, thanks again!
Click to expand...
Click to collapse
For everyone and specially those who helped (musschrott).
This has worked for me: giving full permissions to Whataspp in "Settings - Privacy" and in "Settings - Applications" worked like a charm, you have to do it BEFORE you start Whatsapp.
Best regards to everyone and thanks once more!
Make sure the WhatsApp backup file is in internal storage, and rename the backup file to msgstore.db.crypt.
After upgrading to LineageOS 14.1,install WhatsApp.When asked to restore from backup,choose the "msgstore.db.crypt" file.
mango9 said:
Make sure the WhatsApp backup file is in internal storage, and rename the backup file to msgstore.db.crypt.
After upgrading to LineageOS 14.1,install WhatsApp.When asked to restore from backup,choose the "msgstore.db.crypt" file.
Click to expand...
Click to collapse
Yes,
Those are the basic steps, but BEFORE running Whatasapp for the 1st time you have to give permissions in the system to Whatsapp because these are all OFF and the system doesn't ask to turn them ON when the permission is needed, simply presents you a file with 0Kb from 1970 and that's it. Again, you have to do this BEFORE the 1st Whatsapp startup and everything should run well.
Best regards
My issue is I gave full write permissions but then it goes straight to the Google Drive restore and does not show my local backup.
When I followed this by Rahil:
https://www.reddit.com/r/whatsapp/comments/np2zjp
"So today I finally fixed the issue myself
Click to expand...
Click to collapse
Steps: 1)make sure you rename the database as it should be.
2)Install whatsapp
3)Insert your number when asked
4)Use Otp/code
5)Then the app will ask you for google drive permission ,click allow/ok
6)Then the app will ask for contact permission ,simply deny this permission (very important)
7)Then the app will ask for storage permission ,hit allow (very important)
8)Then you will see your local storage behind the popup saying allow google drive and crap You will need to press add account and have your fingers ready for instant tapping between add account and instant tapping restore button ,and out of 10-30 times doing this practice, you will luckily hit restore button, I know this sounds confusing, And I can make a tutorial video if you want ,this works 100%
9)once it is restored ,you will still see app asking google drive option, don't click skip (this will reset the app ,leading to nothing restored) , So when the app is asking to restore from google drive, close the app right away (very important)
10)open the app ,and the app will ask you to set name ,set your name ,and you'll see all your backup"
Click to expand...
Click to collapse
It works but then it shows my local backup as 0k and from 12/31/1969
This is Driving me wild and now I have to wait 12 hrs to try again. Has anyone solved this ridiculous error?
dpoverlord said:
My issue is I gave full write permissions but then it goes straight to the Google Drive restore and does not show my local backup.
When I followed this by Rahil:
https://www.reddit.com/r/whatsapp/comments/np2zjp
It works but then it shows my local backup as 0k and from 12/31/1969
This is Driving me wild and now I have to wait 12 hrs to try again. Has anyone solved this ridiculous error?
Click to expand...
Click to collapse
Did you find a solution to this? I have the exact same problem

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