I recently purchased a second hand Xperia Z2, and after about two weeks I discovered a shatter in the back. (I'm not sure when it broke because it was in a case.) Since that happened, I've had a closer look at the rear glass and I'm trying to work out whether it is original, or whether it has been replaced with a non-genuine back cover.
I've read through a number of posts discussion genuine vs non-genuine, and here is what I've noticed:
In favour of being genuine:
1. It has a SONY logo
2. The camera lens is actually a separate piece glued on to the case.
In favour of being fake:
1. The LED flash doesn't line up very well with the hole
2. There was no shatter-proof film (so far as I could tell): once the back broke, there was glass dust coming off all over the case and sharpish edges were exposed. It didn't all fall apart or anything, though.
I imagine I could tell if I actually pulled the back off, because the adhesive would probably be a giveaway. (It looks like the ones on eBay don't have the fine edge of adhesive, but rather have adhesive all over the place) but I'd rather not do that. At least, not unless I have a pretty good reason to check further.
Photo of lens/flash is attached.
Anyone have insights or thoughts? (Apart from "you're a klutz". I know that already). If you've got an XZ2 with an original back and want to post a pic of your flash alignment with the hole, I'd be curious to see it. Photos of the lens arrangement would be interesting too because my one looks a bit different to the one here - on mine the silver goes all the way to the edge, on that one it looks like the ring ends before the glued region. A lot like this one purchased from eBay.
Cheers!
(The follow-up question is: if it is a non-genuine replacement back, but I was the one to break it within a couple of weeks of getting the phone - despite it being in a cover - is it reasonable to go after the seller about it)
It seems to be a duplicate one. Its a little misaligned + the transparent glass covering the flash contains small-small rings.
The Writings part(20.7 MP...) is a little brighter than the actual. I don't know if u have used flash while taking this pic.
Th3DON said:
It seems to be a duplicate one. Its a little misaligned + the transparent glass covering the flash contains small-small rings.
The Writings part(20.7 MP...) is a little brighter than the actual. I don't know if u have used flash while taking this pic.
Click to expand...
Click to collapse
Nope, no flash, so I think you're right. Well spotted on the small rings on the flash too.
Pity it seems to be impossible to get a real 'genuine Z2 glass back' to replace it with.
I recently replaced my back with non-original parts, but mine is white color. So what I could notice, is that on original cover all of the grey text was a bit brighter. The fake part has noticeably darker text.
The silver ring around the camera looks like a fake plastic, what also seems to be the same in your case. + when I use the flashlight I can definitely see a square shape, but this one may be just in white models.
So I would say, based on your photo, 80% that it's a fake, especially when the led is badly aligned (even in my fake back panel it aligns well).
Sent from Xperia Z2
Luckily not from an iPhone = Yesterdays technology at tomorrows prices
This is 100% fake back plate, flash has no rings, plate color is too black, letters are too bright and printed on the glass and not inside the glass like on the original back plate. This is tue cheapest back plate you can get on ebay but there are good back plates that are almost identical to original Sony bp but are priced higher than 10 euro.
vo4LG said:
Nope, no flash, so I think you're right. Well spotted on the small rings on the flash too.
Pity it seems to be impossible to get a real 'genuine Z2 glass back' to replace it with.
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Click to collapse
i got originals here in belgium but they costs me 50€ each :/ fake ones are often quite thin and only cost 10-15€.
They break sometimes after 1 hour sometime 6 days.
goodluck If its not made of glass, than often its thinner and youl feel an edge on the back of your phone
Thanks for the help everyone! Now I just need to decide whether to complain to the seller and try to return the device or not.
And that's why buying second hand phones is hit and miss I guess. Gah.
vo4LG said:
Thanks for the help everyone! Now I just need to decide whether to complain to the seller and try to return the device or not.
And that's why buying second hand phones is hit and miss I guess. Gah.
Click to expand...
Click to collapse
I would return it if he didn't mentioned it in his auction.
Btw is your phone waterproof (pressure sensor test)?
Sent from Xperia Z2
Luckily not from an iPhone = Yesterdays technology at tomorrows prices
mr.loverlover said:
I would return it if he didn't mentioned it in his auction.
Btw is your phone waterproof (pressure sensor test)?
Sent from Xperia Z2
Luckily not from an iPhone = Yesterdays technology at tomorrows prices
Click to expand...
Click to collapse
It wasn't mentioned in the auction. Unfortunately I didn't notice until 32 days after sale, so the ebay guarantee doesn't apply *frustrated*.
Doing a pressure sensor test, the pressure does go up so it is still fully sealed (which I'm pretty surprised about, to be honest). Still, if it were submerged there would be forces on the camera lens etc that just pressing on it doesn't create, so I'm still not going to try to drown it =) Probably pretty safe for a rinse though.
If I can't sort it out with the seller, I might just buy a new back, remove the lens etc from the new one, put a thin coat of epoxy resin over the broken one and sandwich the new one onto it. Hopefully having two layers will increase the strength (if not the prettiness).
vo4LG said:
It wasn't mentioned in the auction. Unfortunately I didn't notice until 32 days after sale, so the ebay guarantee doesn't apply *frustrated*.
Doing a pressure sensor test, the pressure does go up so it is still fully sealed (which I'm pretty surprised about, to be honest). Still, if it were submerged there would be forces on the camera lens etc that just pressing on it doesn't create, so I'm still not going to try to drown it =) Probably pretty safe for a rinse though.
If I can't sort it out with the seller, I might just buy a new back, remove the lens etc from the new one, put a thin coat of epoxy resin over the broken one and sandwich the new one onto it. Hopefully having two layers will increase the strength (if not the prettiness).
Click to expand...
Click to collapse
Wow. It's still water resistant. In my case the glue was so bad, that my back panel got opened so I had to use some normal glue to make it stick. I replaced the back myself, so If I were you I wouldn't touch the back panel if you don't have any problems with it.
Sent from Xperia Z2
Luckily not from an iPhone = Yesterdays technology at tomorrows prices
Thanks to everyone who responded!
One last favour: just doing a minor battle over PayPal claim that the back is not original. It would be great if someone could just take a few snaps of the back of their phone with original glass (especially if it can include the detail of the lens and flash lens, which seem to be the most obvious differences between the Sony and non-Sony rear glass). I've got plenty of stock/review photos, but it would be really helpful to have a couple which are 'real' pics rather than stock ones.
Many thanks =)
vo4LG said:
Thanks to everyone who responded!
One last favour: just doing a minor battle over PayPal claim that the back is not original. It would be great if someone could just take a few snaps of the back of their phone with original glass (especially if it can include the detail of the lens and flash lens, which seem to be the most obvious differences between the Sony and non-Sony rear glass). I've got plenty of stock/review photos, but it would be really helpful to have a couple which are 'real' pics rather than stock ones.
Many thanks =)
Click to expand...
Click to collapse
Hope this helps, my point and shoot is out of batteries.
You can also point out the 20.7Mpix and G lens writing it is printed inside the glass and the cover is supposed to be blueish expecially when wet, like a shine trough effect.
Related
Hi all,
Ok, so i've had a small disaster. As you probably guessed already i've dropped my phone. I thought the story was quite amusing (or just plain unfortunate!) so i'll you tell that before I ask for some advice!!
I got myself a white Galaxy S2 on upgrade through Vodafone. Gorgeous piece of kit so I ordered myself a nice case and screen protector to keep it nice and tidy.
Unfortunately the case got 'lost in the post' and as such the phone was unprotected. So, with some foresight I ordered a plain white cheap one off eBay (£2 inc. postage) just to see me through the 3-5 days I needed before the case I wanted was resent.
However what was sent what not white at all - it was the most hideous case with a rather disgusting floral effect all over it. I was going out for a night in town and had no choice, I had to take it with me.
Unfortunately later that eve I was stood at the bar, and my phone went off. So to save any embarrassment I slid the phone out of it's hideous case, and proceeded to read the message. Then it happened. The slippery son of a ***** jumped out of my hand, bounced off my foot and hit the deck.
It only has a couple of dings in the chrome bezel (the chrome effect rubbed off in two places to reveal black (the plating is obviously really thin)) - everything else was ok. Phew. But i'm still gutted and annoyed with myself
So, lesson learnt. I should have left the disgusting garish floral case on and it would have saved my phone. It was only 'de-sheathed' for a second and I managed to drop it, classic.
As a temporary solution, I coloured in the affected areas of the bezel with a silver permanent marker, and used some clear nail varnish over the top to stop the pen coming off. It seems to work well actually, and it looks much better than the black marks.
So, to my question - how do I change the chrome bezel for a new one?
I have read many threads, and watched many videos, and it looks to me like a nightmare job (eg as well as taking off the back and all components, you have to prise off the screen which is glued on, disconnect digitiser, etc). Can anyone confirm this, or has anyone tried it?
I can't find any videos of changing the bezel - they all seem to only go as far as taking off the back.
I've found a couple of sellers which sell the housing in white for only £20-30, so if it's an easy-ish job i'd have a stab at it. However i'm thinking I might as well just forget it ever happened and not be so precious about keeping the phone in A1 condition - it's a phone after all and it's going to encounter some scrapes now and then, even with a case on. And I plan on keeping it for 18 months anyway.
Opinions, anyone?
Cheers!
Movisman said:
Hi all,
Ok, so i've had a small disaster. As you probably guessed already i've dropped my phone. I thought the story was quite amusing (or just plain unfortunate!) so i'll you tell that before I ask for some advice!!
I got myself a white Galaxy S2 on upgrade through Vodafone. Gorgeous piece of kit so I ordered myself a nice case and screen protector to keep it nice and tidy.
Unfortunately the case got 'lost in the post' and as such the phone was unprotected. So, with some foresight I ordered a plain white cheap one off eBay (£2 inc. postage) just to see me through the 3-5 days I needed before the case I wanted was resent.
However what was sent what not white at all - it was the most hideous case with a rather disgusting floral effect all over it. I was going out for a night in town and had no choice, I had to take it with me.
Unfortunately later that eve I was stood at the bar, and my phone went off. So to save any embarrassment I slid the phone out of it's hideous case, and proceeded to read the message. Then it happened. The slippery son of a ***** jumped out of my hand, bounced off my foot and hit the deck.
It only has a couple of dings in the chrome bezel (the chrome effect rubbed off in two places to reveal black (the plating is obviously really thin)) - everything else was ok. Phew. But i'm still gutted and annoyed with myself
So, lesson learnt. I should have left the disgusting garish floral case on and it would have saved my phone. It was only 'de-sheathed' for a second and I managed to drop it, classic.
As a temporary solution, I coloured in the affected areas of the bezel with a silver permanent marker, and used some clear nail varnish over the top to stop the pen coming off. It seems to work well actually, and it looks much better than the black marks.
So, to my question - how do I change the chrome bezel for a new one?
I have read many threads, and watched many videos, and it looks to me like a nightmare job (eg as well as taking off the back and all components, you have to prise off the screen which is glued on, disconnect digitiser, etc). Can anyone confirm this, or has anyone tried it?
I can't find any videos of changing the bezel - they all seem to only go as far as taking off the back.
I've found a couple of sellers which sell the housing in white for only £20-30, so if it's an easy-ish job i'd have a stab at it. However i'm thinking I might as well just forget it ever happened and not be so precious about keeping the phone in A1 condition - it's a phone after all and it's going to encounter some scrapes now and then, even with a case on. And I plan on keeping it for 18 months anyway.
Opinions, anyone?
Cheers!
Click to expand...
Click to collapse
Sorry to hear...similar happened to my HTC Desire...however this should help...if you buy the kit off Ebay...
http://forum.xda-developers.com/showthread.php?t=1253969
0semaj0 said:
Sorry to hear...similar happened to my HTC Desire...however this should help...if you buy the kit off Ebay...
http://forum.xda-developers.com/showthread.php?t=1253969
Click to expand...
Click to collapse
Hi,
Thanks for the information - I had a look at this tutorial yesterday, and although it's very good, it looks like this person has replaced the entire led panel/digitiser/housing in one go, rather than just the housing?
My screen is just fine, so I only need to replace the housing part.
The hardest bit looks like separating the screen from the housing from what i've read, and this is what I can't find a tutorial for, only some images on youtube suggesting to use a hairdryer to help with the proceedings!!
Thanks
Movisman said:
Hi,
Thanks for the information - I had a look at this tutorial yesterday, and although it's very good, it looks like this person has replaced the entire led panel/digitiser/housing in one go, rather than just the housing?
My screen is just fine, so I only need to replace the housing part.
The hardest bit looks like separating the screen from the housing from what i've read, and this is what I can't find a tutorial for, only some images on youtube suggesting to use a hairdryer to help with the proceedings!!
Thanks
Click to expand...
Click to collapse
Yea, the link is for the whole unit, but would give you some pointers. I am not as familar with the Samsung build, but with the HTC I know that between the LCD housing and the LCD/digitiser itself is applied through adhesive (most phones are) that is put into a temperature oven for 10 minutes to soften the adhesive. This is based on the HTC Official Service videos. I am not sure if the same will apply to Samsung phones.
But then again, as it is an expensive phone, it may be ideal for you to also get a quote from your local SSC or mobile phone repair agent to consider.
0semaj0 said:
Yea, the link is for the whole unit, but would give you some pointers. I am not as familar with the Samsung build, but with the HTC I know that between the LCD housing and the LCD/digitiser itself is applied through adhesive (most phones are) that is put into a temperature oven for 10 minutes to soften the adhesive. This is based on the HTC Official Service videos. I am not sure if the same will apply to Samsung phones.
But then again, as it is an expensive phone, it may be ideal for you to also get a quote from your local SSC or mobile phone repair agent to consider.
Click to expand...
Click to collapse
Yep, good point. I'd be interested to hear actually what the cost would be to replace the front bezel only. It's only £30 on eBay for the front and rear housing, but i'd be willing to pay more on top for an authorised repairer to carry out the job.
That tutorial is definitely one of the more detailed ones I have seen so far though. Doesn't look like many people have tackled changing the bezel only...
Thanks
Movisman said:
Yep, good point. I'd be interested to hear actually what the cost would be to replace the front bezel only. It's only £30 on eBay for the front and rear housing, but i'd be willing to pay more on top for an authorised repairer to carry out the job.
That tutorial is definitely one of the more detailed ones I have seen so far though. Doesn't look like many people have tackled changing the bezel only...
Thanks
Click to expand...
Click to collapse
Hey Movis,
What did you end up doing for your dropped phone?
I too have dropped my phone on its corner and the chrome along with the plastic is now dented.
Another one with the same problem here. I managed to create a bump on the chrome bezel.
Can I bump this post as I've also just noticed a ding in the corner of the chrome bezel was wondering if anyone had found a solution to this yet.? short of replacing the LCD/digitiser which like OPs phone are working fine. It's just cosmetic damage.
I once was in a bad mood and snapped a screen and backing/housing in half.I can't remember exactly,but I'm thinking the chrome bit may be part of the thin metal casing/housing that is glue taped onto the screen.
You separate the screen from the housing by using a hot air gun sparingly.
If you look back at a motherboard thread I was involved in,a person on here called Roger put up a great video tutorial link that may answer all your questions...
Sent from my GT-I9100
Ah cheers for the reply. Had a look at the mobo post you were involved in followed it to the link and coincidentally that's the exact video I watched last night. Very good video good detail and instructions. But its the black one he is stripping down so he makes no reference to the bezel which afaik is only used on the white ones.
Sent from my GT-I9100 using xda premium
I've not seen the chrome bit listed separately,so I guess its part of the metal top housing that the LCD is glued to.I've got a white one and its got a ding on it too.
You could email Samsung to see if you can get the part,but I think its not worth risking cracking the screen and you probably couldn't resuse / would get that stupid gluey tape stuff.
Sent from my GT-I9100
Appreciate it's been a while, but this seems to be the only post that matches what happened to me, so figured I'd update with my experience.
As above, dropped and dented the bezel, screen was perfectly intact, but the dent was so severe, it actually lifted a corner of my screen up. I have intentions to sell on so I wanted to fix this and pass on.
I followed this disassembly , apart from the bit about not worrying about damaging the screen as you prise it away. The housing I ordered off ebay came with a little kit, so I warmed the screen with hairdryer for a couple of minutes, then slowly prised it away, from top to bottom, inserting the tool right down the middle as the video mentions there is a large adhesive right down the middle.
Following the vid all the way to the removal of all components, this is where I ditched my current bezel/housing and reassembled into the newly ordered one. Judging by the assembly, there is no way that a bezel could be replaced without replacing the housing, it's one whole unit, and I very much doubt the build would be that drastically different for the white SGS2.
Some things to note:
Be very careful removing the vibrate motor, the connector and natural pivot point is the weakest part (new module ordered from ebay
If you are transplanting the screen like me, have some adhesive pads in your kit as most tutorials are for new screens, and as can be seen on the vid, these come with pads intact, ready to apply
Try do it in daylight
Hope that helps anyone in a similar situation.
vyks10 said:
Appreciate it's been a while, but this seems to be the only post that matches what happened to me, so figured I'd update with my experience.
As above, dropped and dented the bezel, screen was perfectly intact, but the dent was so severe, it actually lifted a corner of my screen up. I have intentions to sell on so I wanted to fix this and pass on.
I followed this disassembly , apart from the bit about not worrying about damaging the screen as you prise it away. The housing I ordered off ebay came with a little kit, so I warmed the screen with hairdryer for a couple of minutes, then slowly prised it away, from top to bottom, inserting the tool right down the middle as the video mentions there is a large adhesive right down the middle.
Following the vid all the way to the removal of all components, this is where I ditched my current bezel/housing and reassembled into the newly ordered one. Judging by the assembly, there is no way that a bezel could be replaced without replacing the housing, it's one whole unit, and I very much doubt the build would be that drastically different for the white SGS2.
Some things to note:
Be very careful removing the vibrate motor, the connector and natural pivot point is the weakest part (new module ordered from ebay
If you are transplanting the screen like me, have some adhesive pads in your kit as most tutorials are for new screens, and as can be seen on the vid, these come with pads intact, ready to apply
Try do it in daylight
Hope that helps anyone in a similar situation.
Click to expand...
Click to collapse
Hi, will the heat actually damage the screen? I saw some posts mentioning about putting it into the oven and such. It sounded very intense but if it works without damaging the screen, i might give it a try. Facing the same situation as yours. Scratches and dents all over my front chrome bezel.
Looking at the back of the phone, the camera looks like it sticks out more then sgs1 and 2. Do you think there camera'bump' or worse still the camera lens will get scratched when lying it on its back?
Sent using TCP/IP
From my experience this is inevitable. On my HTC Desire it is quite badly scratched up. The good thing is, that the part that gets scratched up is only the transparent plastic on the back cover, which can be replaced easily.
Don't know about the One X though. Its camera juts out too. I was planning to buy that but didn't because of the non removable back..
Sent from my HTC Desire using XDA
is the s3 lens sticking out more than s2? some images pls
Hope these images appear !
Scratches on a lens are generally hardly noticeable, if at all, in pictures, though more so if you're shooting f11 onwards. Obviously a mega gouge would show but I don't think there's too much to worry about. It's the condition of the sensor that really matters.
gsw5700 said:
Hope these images appear !
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Click to collapse
The camera lens would be placed a bit inside the silver frame, so it should be safe hopefully
Isadora said:
Scratches on a lens are generally hardly noticeable, if at all, in pictures, though more so if you're shooting f11 onwards. Obviously a mega gouge would show but I don't think there's too much to worry about. It's the condition of the sensor that really matters.
Click to expand...
Click to collapse
Most people who have had a phone where the glass/plastic lens cover lies against a table when the phone is resting on its back, find that camera images get much more blurry after a few weeks. Many HTC Desire users ended up punching out the plastic cover with a pen, and when you see before and after pictures, the improvement is really noticeable.
The manufacturer just needs to build in a half mm lip on the camera surround. Doesn't look like Samsung did this. The next best option is an additional case protrudes beyond the lens cover, like a gel case.
well the Desire was designed to be placed screen down, hence the lip - so it doesn't scratch the screen.
With the SGS3 packing Gorilla glass 2, I'm guessing you're meant to (or at least can..) place it screen down also...
it would be fine... trust me I have S 2 and never had any straches neither front nor the back.
I've had a chance to play around with an SIII and that was my first concern to, but there is a silver frame around the lens that protrudes slightly (about half a mm) so the camera doesn't actually touch flat surfaces.
floiancu said:
I've had a chance to play around with an SIII and that was my first concern to, but there is a silver frame around the lens that protrudes slightly (about half a mm) so the camera doesn't actually touch flat surfaces.
Click to expand...
Click to collapse
Thanks, that's good to hear.
I always buy a case as I generally drop my phone at least once a week and my cases take the beating, I have practically shattered the plastic pieces on my case, btw the case is one of those gels with a piece of plastic in it.
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Found an old thread here while searching for something completely unrelated!
however though it must reply.
My camera lense is scratched to buggery, i had to buy a case to stop it getting worse, Bad move by Samsung IMHO,
I dont think it makes a difference with the shots though, but left to get worse and i guess it probably would eventually..
didnt you guys get the leather pouch with the phone ? samsung gave that for a reason
Obviously not to everyone
Sent from my GT-I9300 using xda premium
My rear glass is starting to separate from the frame in the top right corner.
Has anyone even heard of this problem on this phone?
Talked to Xperia Care today and it's covered under warranty but it's going to be a 14 working day turn around!
They are based in Texas, but since my phone originated from Hong Kong then it may take longer if parts differ.
It's not noticeable in the picture too bad but it's definitely coming apart because I feel the edge of the glass on my hand. Also it goes back in if I push it in but comes out eventually in a short amount of time...
ZPaul2Fresh8 said:
My rear glass is starting to separate from the frame in the top right corner.
Has anyone even heard of this problem on this phone?
Talked to Xperia Care today and it's covered under warranty but it's going to be a 14 working day turn around!
They are based in Texas, but since my phone originated from Hong Kong then it may take longer if parts differ.
It's not noticeable in the picture too bad but it's definitely coming apart because I feel the edge of the glass on my hand. Also it goes back in if I push it in but comes out eventually in a short amount of time...
Click to expand...
Click to collapse
its a known issue, its quite common actualy, i think if you look around some threads you will see alot of posts from unique users
edit- this should be covered by warrenty, Sony Customer Service Japan can conferm for this and same goes with Sony C-Service UK and also USA
I actually have the same problem on my Z2 , i previously owned the Xperia Z where i was experiencing same issue, and yes is covered under warranty....glass becomes unglued and separating from frame because NFC pins pushing the glass out, and phone generating heat during usage and this way the adhesive sticker inside becomes melt and glass starts to go out...this is a known issue even Sony knows about. I was able to hold 5 different Z2s and every one had the same issue, same area, different batch numbers.
The fifth one was yesterday in Orange ( operator) i dont know how to cerrectly call this showpiece? I mean the place where you can grap the phone and play with it... I noticed this problem on this phone....
I was analyzing this problem and i found that first area where it starts to come off is where the big flap is, thats the place where NFC pins are, and it continue to ungluing to the corner exactly like it is on your photo....Come on Sony!! Z1 was proof from this becasue of the middle frame and, this way nothing is pushing the glass out and also adhesive sticker is more wider.... I know what i am talking about i am gsm mechanic i was assembling both devices. But i dont know if you guys understand my English
NetSkill said:
I was analyzing this problem and i found that first area where it starts to come off is where the big flap is, thats the place where NFC pins are, and it continue to ungluing to the corner exactly like it is on your photo....Come on Sony!! Z1 was proof from this becasue of the middle frame and, this way nothing is pushing the glass out and also adhesive sticker is more wider.... I know what i am talking about i am gsm mechanic i was assembling both devices. But i dont know if you guys understand my English
Click to expand...
Click to collapse
You are pretty much right about that. My Z2 seems to have this problem in this particular area, I did not return the unit because I assume this eventually happens to all Z2.
Same thing I suffered with my old Z, I still don't understand why Sony does not come up with a better solution than gluing everything together.
I saw xperia z3 leaded pictures and from what seen i can say that z3 got fixed this issue because of different placement of NFC pins they paced them almost in the middle of the motherboard (same as z1) logically its a way better placement in the middle because its more dificult for those pins to lift both sides and top of the glass together at the same time than only right side in z / z2... Btw tomorrow i am going to repair another z2 customer reported this issue...
If you want you can go for warranty repair but if you are heavy gamer like me or doing something that heating up the device expect the same thing to happen in less than month.... The adhesive on the glass is really strong but after you heat up the glass, its not so strong then.... Its better to put locktide power flex(super glue) together with adhesive sticker and glue it this way..yeah then its almost impossible to get the glass off as the locktide is less,almost not sensitive to heat. I repaired mine z2 this way,like i sad i am gamer my phone is hot everyday and everithing is okayy
Edith
NetSkill said:
I saw xperia z3 leaded pictures and from what seen i can say that z3 got fixed this issue because of different placement of NFC pins they paced them almost in the middle of the motherboard (same as z1) logically its a way better placement in the middle because its more dificult for those pins to lift both sides and top of the glass together at the same time than only right side in z / z2... Btw tomorrow i am going to repair another z2 customer reported this issue...
If you want you can go for warranty repair but if you are heavy gamer like me or doing something that heating up the device expect the same thing to happen in less than month.... The adhesive on the glass is really strong but after you heat up the glass, its not so strong then.... Its better to put locktide power flex(super glue) together with adhesive sticker and glue it this way..yeah then its almost impossible to get the glass off as the locktide is less,almost not sensitive to heat. I repaired mine z2 this way,like i sad i am gamer my phone is hot everyday and everithing is okayy
Click to expand...
Click to collapse
Well I run 3 or 4 times per week and I use Nike+ so the phone gets pretty hot, and since I really don't have the skills to open my phone and glued again I will just ignore this issue (Hopefully is a minor issue) and I'm going to hope Sony has all this fixed by the time Z4 is released.
ZPaul2Fresh8 said:
My rear glass is starting to separate from the frame in the top right corner.
Has anyone even heard of this problem on this phone?
Talked to Xperia Care today and it's covered under warranty but it's going to be a 14 working day turn around!
They are based in Texas, but since my phone originated from Hong Kong then it may take longer if parts differ.
It's not noticeable in the picture too bad but it's definitely coming apart because I feel the edge of the glass on my hand. Also it goes back in if I push it in but comes out eventually in a short amount of time...
Click to expand...
Click to collapse
I had my phone mostly in Sony's charge dock for the last couple of months, using it as a wifi hotspot. When I took it out the other day, I thought the back seemed to bulge a bit. I only had it for ~6 months or so, and I remember thinking that the battery couldn't have gone bad already - since its known that bad batteries start to bulge...
Anyway, took it out of the charger again today to leave the house with it and found that the rear "glass" has separated from the frame by a lot and there's a 3mm gap to the frame on one side.
1) the back seems more flexible than glass would normally be? I think its not actually glass... (I know they build different models for different regions - this was purchased in Hong Kong)
2) if I push the edges of the back to the frame and hold a ruler to the back in either direction, there's a clear bulge forcing the back away from the phone.
3) what besides the battery in a phone can expand to the extent that it will push the rear panel off the phone?
The phone has never been dropped, its in absolutely new condition, aside from this annoying failure to stay together...
Thoughts of going back to Samsung with their swappable batteries are hard to suppress...
UK Warranty Refusing Repair
Hey Guys,
I am having the same issue with my Z2, it's about 8 months old. I sent it off last week and this week I was quoted £350 for a BRAND NEW DEVICE!
I phoned them and asked why and they said that they have deemed it to be accidental damage! They are escalating it currently but I fail to see how it COULD be accidental damage?! I have never dropped the phone or anything...
Can someone on here please confirm that their device was repaired under warranty? If so did you get a receipt/ invoice or anything with it? I would very much appreciate any help with getting Sony to fix my damn phone...
Dan
NJ72 said:
I was quoted £350 for a BRAND NEW DEVICE!
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That's crazy! I paid €299 for mine NEW.
Almost same problem
I just got this Z2 since around 2 months, and just spotted that the rear glass is popping out of the frame. The device international and not under warranty, so will try to get back to Amazon. Any insights?
Pic: facebook.com/photo.php?fbid=10153081797391243&set=gm.898501176853924&type=1&theater
My friend had also such a problem. He decided to open the device by himself and then it cracked so go for warranty.
Sent from Xperia Z2
Luckily not from an iPhone = Yesterdays technology at tomorrows prices
i have an experia z3 and the backglass and te frond glas got loose dindt get it fixed yet, i think its because the phone gets prity damn hot somtimes and becuase of the heat te glue wil meld and your screen and backcover wil come of and sony still needs to fix this problem
Hi there, i just took an Z2, my worst purchase ever. Not by the phone, far from it, but for the phone condition.
Making things short: i bought an used z2 with "only" the back cover broken, but already found lots of problems, and im solving then one at a time.
Well, the problem now:
I replaced the back cover, cleaned all the shatered glass, removed the remaining glue, its super clean, but im having an flash leaking.
The camera is fine, i tested it in any way possible, the problem, is that when i turn on flash, it burns the picture. if i remove the new back cover, it gets fine with flash, so the problem, is a flash leaking under the cover for what i got.
Now i need to seal it, but im in doubt the best way to do this: should i try to seal the camera , making maybe an hole on a piece of tape, and puting over the camera (under the back of course) or try to seal the flash itself, puting some piece of tape between the camera and the flash.
If anyone have passed for something similar, i would be very thankfull for any sugestion.
Of course its out of warranty, and i had spend almost the phone price fixing it, now i want to keep it lol!
here is a pic of the "burn". this picture without flash is absolutely ok. its ok too with flash, without the back cover:
http://imgur.com/zFo59WM
Oh and depending the way i push the screen, near the flash, the leaking disapear too
Then you have installed the back cover faulty or the material ais bent. The flash gets reflected from the inner side of the back cover and thrown back to the camera lens. Try to install it proper or try a new one. You could also try to get some non-reflecting tape and glue it around the flashlight.
I bought some chineese replacement back cover for my se g900 and I had a blue light effect, when too much light was getting on this low quality "glass". If you've bought a cheap replacement then this may be an issue.
Sent from Xperia Z2
Luckily not from an iPhone = Yesterdays technology at tomorrows prices
i bought from a seller that said it was from sony, but you know, how can u trust?
well i found a fix, it was VERY simple, and effective :
I took 2 small stripes of black tape and did this:
take a small piece of tape, the size of the camera, and put between the black plastic, and the camera module
take another small piece, the same size, and put it in between the flex cable and the camera this time. the stripes dont need to be too small, longer is better, as soon it dont cover the camera lenses. the adhesive part of the tape, needs to be in the direction of the flash, and the other, in the direction of the flex cable, so when you sit the back cover, they will stick to the back cover, sealing all the light.
if anyone is interested, i can take some pictures
pictures please
can you put some pictures please.thanks
I've just dropped my three month old Honor 7 and the screen is cracked from the bottom right corner. I bought it new from Amazon UK (sold by Amazon EU S.a.r.L.), it wasn't through Vmall. Is the screen covered under any form of warranty? If not, where's the cheapest place to get it fixed in the UK?
GrandMasterPlank said:
I've just dropped my three month old Honor 7 and the screen is cracked from the bottom right corner. I bought it new from Amazon UK (sold by Amazon EU S.a.r.L.), it wasn't through Vmall. Is the screen covered under any form of warranty? If not, where's the cheapest place to get it fixed in the UK?
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I think the screen is guaranteed against manufacturing faults, but not the glass against accidental damage.
When I trod on mine in the back of a car, I called Hihonor support and they quoted me £70-80 + £15 inspection and postage charge, which I thought was reasonable, however when calling their repair centre to book mine in they laughed and said it would be at least £130 for Honor 7 screen replacement - they can't do just the glass as it's all bonded to the digitiser and screen.
I decided to buy a new screen (with glass, digitiser and interior frame attached) from eBay for about £40 and fitted it myself. Not as easy as the videos on youtube make it look - it is very difficult to get apart for a start, then the battery is hard to remove. Also, various parts (including all the buttons, vibration motor etc have to be heated with a hairdryer to separate them from the old screen frame and re-installed into the new frame.
Luckily mine is working perfectly now, although I think the screen may not be quite as bright as the original one was.
I wouldn't try to buy just the glass, or even the glass and screen (without the frame) - you'll never get it to look as good as new.
Good luck and let us know how you get on with having it repaired or doing it yourself.
You can PM me if you need any advice
honorable said:
I think the screen is guaranteed against manufacturing faults, but not the glass against accidental damage.
When I trod on mine in the back of a car, I called Hihonor support and they quoted me £70-80 + £15 inspection and postage charge, which I thought was reasonable, however when calling their repair centre to book mine in they laughed and said it would be at least £130 for Honor 7 screen replacement - they can't do just the glass as it's all bonded to the digitiser and screen.
I decided to buy a new screen (with glass, digitiser and interior frame attached) from eBay for about £40 and fitted it myself. Not as easy as the videos on youtube make it look - it is very difficult to get apart for a start, then the battery is hard to remove. Also, various parts (including all the buttons, vibration motor etc have to be heated with a hairdryer to separate them from the old screen frame and re-installed into the new frame.
Luckily mine is working perfectly now, although I think the screen may not be quite as bright as the original one was.
I wouldn't try to buy just the glass, or even the glass and screen (without the frame) - you'll never get it to look as good as new.
Good luck and let us know how you get on with having it repaired or doing it yourself.
You can PM me if you need any advice
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Thanks dude, much appreciated. I was into it until you started mentioning removing parts by heating them up then thought I'll leave it to the experts. :laugh: Honor UK have quoted me £80 as it's a pretty clean break so I'm going to give them a go and see what they say. If they do the same as they did for you, which they said they wouldn't!, then I'll go with that. Will let you know.
I'm surprised their aren't more threads on hear about replacing screens because this phone does feel fragile despite being reasonably weighty so I'd have thought there'd be loads of cracked screens out there. I dropped my old S5 a couple of times from higher up and the screen survived both times. Am now thinking a tempered glass protector might be in order for the 7 :fingers-crossed:
Mine had a glass protector, but I guess they don't cope with treading on! I've put one on the new screen too.
I also have an S-line gel case which acts as a bit of a buffer against drops.
Let us know if you get yours done for £80
honorable said:
Mine had a glass protector, but I guess they don't cope with treading on! I've put one on the new screen too.
I also have an S-line gel case which acts as a bit of a buffer against drops.
Let us know if you get yours done for £80
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After reading reviews of the official Honor repair company, SBE Limited, and how they appear to be happy to scam people I thought I'd have a go myself. So I bought a replacement front glass and thought I'd give it a go.
Dissembling the phone is really easy, once you've got the hang of the clips holding the back on, and taking it all apart was easy. What wasn't so easy (read nigh-on impossible) is separating the front glass from the digitiser. I tried and tried and in the end the touch screen just split into a number of layers so I'll need to order the complete screen assembly. My concern is you mentioned you bought one off ebay and it wasn't as bright as the original. From this I'm guessing it wasn't an original screen? I'd like to get an original if I can. Do you have a link to the one you bought? How long did it take coming from China?
Don't know if this is relevant but under the hicare app it allows you to price up replacement parts. Could not find any mention of the Honor 7 but it did list the Honor 5X as £35 so might be worth trying this way to see if they do have the Honor 7.
I got mine from eBay seller called bestsellstuff.
£35.27 at the moment and mine came quicker than expected with 2nd class delivery free.
I don't think any of the eBay sellers will say they are genuine screens, but I think they probably all are - I can't imagine they would be cheap to replicate. Maybe they are seconds or find their way out of the factory somehow....
boroleigh said:
Don't know if this is relevant but under the hicare app it allows you to price up replacement parts. Could not find any mention of the Honor 7 but it did list the Honor 5X as £35 so might be worth trying this way to see if they do have the Honor 7.
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Thanks for the nod. Tried it but no joy. For some reason they don't support the Honor 7. Very Huawei tbh, they're left hand doesn't know what the right is doing. A bit all over the place.
honorable said:
I got mine from eBay seller called bestsellstuff.
£35.27 at the moment and mine came quicker than expected with 2nd class delivery free.
I don't think any of the eBay sellers will say they are genuine screens, but I think they probably all are - I can't imagine they would be cheap to replicate. Maybe they are seconds or find their way out of the factory somehow....
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Great stuff, have just ordered the last one they had in stock in they're in France also, so should be quicker than coming from Hong Kong. Funny thing is I hadn't seen their add before, it hadn't come up with my ebay search for 'Honor 7 replacement screen'. Without having the name I'd not have found it and paid more so thanks again! :good:
Here are a few tips for when it arrives:
Don't peel off any of the blue plastic film until you're ready to do each part - it's very sticky underneath.
Take photos as you go along incase you need to go back a astep.
I'm not sure if you got to the stage of removing the battery before - it is stuck down very strongly. I just gradually prised mine out, but you might find heating it a bit will release it easier. There aren't any cables underneath it (as some other Honors have).
When heating (with a hairdryer) the small bits of circuit board and components that need to be transferred to the new frame, only do it for long enough to get them to peel off (I used tweezers to do this).
When you come to install each part, there are very small bumps in the frame that you need to line up the equally small holes on the part - makes positioning them easy! Then use a plastic tool to press them firmly onto the frame.
When you come to put everything back, make sure that the very small narrow ribbon cable that goes under the tiny flip-up bracket (the connection to the smart key) goes in fully until it stops. I didn't put mine in completely and the smart key wouldn't work until I re-did it properly.
You may notice that there is a square-ish hole and some slots in the frame (under where the battery goes?) on the new frame which aren't on the old one. If so, you might want to cover them up with some black gaffa tape or thin card - I suspect they are the cause of some light areas at the very sides of my screen, but I don't want to strip mine down again.
honorable said:
Here are a few tips for when it arrives:
Don't peel off any of the blue plastic film until you're ready to do each part - it's very sticky underneath.
Take photos as you go along incase you need to go back a astep.
I'm not sure if you got to the stage of removing the battery before - it is stuck down very strongly. I just gradually prised mine out, but you might find heating it a bit will release it easier. There aren't any cables underneath it (as some other Honors have).
When heating (with a hairdryer) the small bits of circuit board and components that need to be transferred to the new frame, only do it for long enough to get them to peel off (I used tweezers to do this).
When you come to install each part, there are very small bumps in the frame that you need to line up the equally small holes on the part - makes positioning them easy! Then use a plastic tool to press them firmly onto the frame.
When you come to put everything back, make sure that the very small narrow ribbon cable that goes under the tiny flip-up bracket (the connection to the smart key) goes in fully until it stops. I didn't put mine in completely and the smart key wouldn't work until I re-did it properly.
You may notice that there is a square-ish hole and some slots in the frame (under where the battery goes?) on the new frame which aren't on the old one. If so, you might want to cover them up with some black gaffa tape or thin card - I suspect they are the cause of some light areas at the very sides of my screen, but I don't want to strip mine down again.
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Great tips, thanks again. I'll be sorting it as soon as it arrives. Will report on how I get on.
honorable said:
Here are a few tips for when it arrives:
Don't peel off any of the blue plastic film until you're ready to do each part - it's very sticky underneath.......
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Click to collapse
Sorted!! Thanks for the advice, was really useful. Took it all on board, took my time (about 1hr) and fitted the new screen. Clipped it all back together and worked perfect first time. £35 to get your screen fixed, amazing. I'll always fix a cracked screen from now on, these repair companies are just profiteering.
Thanks again.
GrandMasterPlank said:
Sorted!! Thanks for the advice, was really useful. Took it all on board, took my time (about 1hr) and fitted the new screen. Clipped it all back together and worked perfect first time. £35 to get your screen fixed, amazing. I'll always fix a cracked screen from now on, these repair companies are just profiteering.
Thanks again.
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Great news!!
Did you have to cover the square hole and slot to stop light leakage?
Also, is there any light bleeding at the sides and is there any difference in brightness from the original screen?
honorable said:
Great news!!
Did you have to cover the square hole and slot to stop light leakage?
Also, is there any light bleeding at the sides and is there any difference in brightness from the original screen?
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The screen and housing isn't original Huawei, it's a pattern unit but tbh it looks totally identical in use, no less dim than the original screen. There's also no bleed at all. There weren't any hollows and slots to fill with card under the battery. The only hollow was at the base of the battery as it sat slightly higher up (towards the top of the phone when laid flat) in the casing so I filled that with folded card.
The only slight issue is that the screen shape (rounded corners of the glass) when looking at the phone from the front doesn't fit into the corners of the casing absolutely perfectly. Tbh only a phone nut would notice it, wouldn't be an issue to anyone else.