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When I got my GSII a week ago Sunday, the store rep assured me that my voice, data and messaging plans were all intact and good to go. I have the $5-200 messaging plan, since I don't use texting that often — 100 or so on a heavy month.
Today I was told that a cow-orker had sent me a text calling off work tonight. I didn't receive the message, so I tried sending him one, but didn't get a reply. I asked another person to send me a message, but with no result.
I went to the AT&T store, where they said for some unknown reason when my account was switched to the new phone, my messaging capabilities were killed outright. Because AT&T has decided that $20 unlimited messaging is the only true path to follow, the store reps have no option for re-adding my grandfathered plan. As it turns out, their overlords on the phone also aren't allowed to put it back.
They told me my options were to either go per-use or pay for the $20 plan. I told them their options were to give me back my old plan, credit my account for $360 (the $15 difference in plans for 24 months) or cancel my new contract so I can go to Verizon.
Another phone call later, the rep tells me that my problem has been moved up the chain and that some supreme overlord has to make the decision to reinstall my $5 plan. She said my plan should be restored on Thursday and that my per-use texts until then will be credited. It still sounds suspiciously like "<BLEEP> you and your crummy low-use texting."
Updates as they occur.
I told them their options were to give me back my old plan, credit my account for $360 (the $15 difference in plans for 24 months) or cancel my new contract so I can go to Verizon.
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Good for you, all three of these choices seem logical (not excessive) and for good reason. AT&T messed up, they need to make it right.
Or you could get free unlimited texting by using one of those free texting apps. I personally used Textfree and textPlus. I prefer textPlus much more because it actually notifies me when I receive a new message, unlike Textfree. It also looks better IMO. Of course all of these apps will use data, but it's neglectable since it uses so little.
Dr Triffid said:
When I got my GSII a week ago Sunday, the store rep assured me that my voice, data and messaging plans were all intact and good to go. I have the $5-200 messaging plan, since I don't use texting that often — 100 or so on a heavy month.
Today I was told that a cow-orker had sent me a text calling off work tonight. I didn't receive the message, so I tried sending him one, but didn't get a reply. I asked another person to send me a message, but with no result.
I went to the AT&T store, where they said for some unknown reason when my account was switched to the new phone, my messaging capabilities were killed outright. Because AT&T has decided that $20 unlimited messaging is the only true path to follow, the store reps have no option for re-adding my grandfathered plan. As it turns out, their overlords on the phone also aren't allowed to put it back.
They told me my options were to either go per-use or pay for the $20 plan. I told them their options were to give me back my old plan, credit my account for $360 (the $15 difference in plans for 24 months) or cancel my new contract so I can go to Verizon.
Another phone call later, the rep tells me that my problem has been moved up the chain and that some supreme overlord has to make the decision to reinstall my $5 plan. She said my plan should be restored on Thursday and that my per-use texts until then will be credited. It still sounds suspiciously like "<BLEEP> you and your crummy low-use texting."
Updates as they occur.
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use google voice like me. I have unlimited texts now lol
Dude that's messed up-but at&t is notorious for doing stuff like that....
Sent from my Swagurious HTC Evo
Let us know how this resolves this is pretty bogus, but you are handling it a lot better then I would that is for sure.
I wonder if one can actually live w/o SMS plan at all? I mean you have google talk / email - covers the same... I noticed since on Android I tend to not use sms at all.
just a thought.
They did the same thing to me with my unlimited internet 3 months ago when i switched from my iphone 4 to the captivate while i was waiting for the Sgs2 to come out... Then 3 weeks ago they said i burned thru the 2gb a month plan they had put me in, in less than 2 days and also the extra 1gb they give you for 10 dollars... Im a very heavy user and i even tether and even in one year in one whole month i never got to 2gb... Finally when i said i wasnt dealing with that and i was going to cancel my account and head to sprint out of nowhere the "manager" can credit my account and put my unlimited plan that they took off 3 months ago
Sent from my SAMSUNG-SGH-I777 using XDA App
Antitribu said:
Let us know how this resolves this is pretty bogus, but you are handling it a lot better then I would that is for sure.
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I feel as though I have to be polite and controlled, otherwise my unlimited data plan will disappear.
It may indeed be time to consider a move to data-based SMS.
To be fair, it doesn't seem like it's AT&T's fault, but rather the retailer you got your phone from. Unless it was an AT&T retail store (Not an authorized retailer)..
But regardless, your suggestions are pretty logical, and aren't too hard to give from AT&T.
But I'm pretty sure you're going to get your plan back. They still have it available to higher-ups to add on.
Yes, it was an AT&T store. I tried Wally World once and it was a fiasco. I prefer to deal with the company directly because of situations just like this. I think the store rep called it a "core store" when she made her first call.
I must say that the in-store people have always been friendly and helpful to me.
Dr Triffid said:
When I got my GSII a week ago Sunday,
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That's what happened.. because AT&T wasn't ready to do all the switches. I learnt my lesson about 5 years ago... NEVER go get a phone on the day of release as AT&T and Partners have NOT gotten their "system" in "sync"
Example, if I was to "keep" my "grandfather" unlimited plan, I HAD to wait till their system is in sync. Why I didn't get my SGS2 phone till Monday. Because on Sunday, THAT OPTION wasn't available. And they didn't know if people wanted to keep the "grandfather" unlimited the only option on that Sunday was for the sale rep to CALL AT&T and make that change, because no one from AT&T told them that either.
I had exactly the same problem happen to me (except I bought my phone from Amazon Wireless). The first time I called they "fixed" the issue by putting me on the $20 unlimited plan. Later, my wife called back (she's the mean one in these situations) and my $5 plan was restored immediately.
Hopefully everything works out for you as well.
My 200/5 was removed as well. The way it was explained was that BestBuy (where I did the upgrade b/c they have SGS2 in stock), did not have the ability to process/retain the old plan. I did online chat with ATT and they re-add the plan in 10 min.
I noticed that in my online account now shows a $35 Smartphone plan with 200 messages. But, my current plan is still shown as $30 smartphone and $5 200 messages plan.
Good luck.
This happened to a buddy of mine. He's on a recent messaging feature so he didn't have the problem that you did.
I'm beginning to despise AT&T. Every time you turn around, they're trying to change your plan or not revert it back if its removed for some reason. They claim they'll honor your ability to keep features/plans, but jump through hoops trying to do the opposite.
I got my phone Friday from BB and confirmed with the guy I wanted to keep everything like it was. Well I sent text messages to two friends of mines about 30 mins after I got my phone. Didn't hear back. Talked to them today and they said they didn't get the messages. I tried ago and they still didn't get them. I had one of them text me and I didn't get it. I than text myself and didn't get that either.
I called AT&T and they said that the reason I couldn't get or send text messages was because when I got my phone Friday my text option was removed. She said she wasn't sure if I could get my 200 for $5.00 plan back. She checked into it and called me back and sent me a text and said everything was set. I sent a test text to one of my friends and she got it. I also received a text from another friend so it works. It didn't take days to get it back. It took less than 1/2 hour.
Dark Shogun
Problem resolved.
Thank you for your recent AT&T inquiry. Your issue, #xxxxxxxxxx, has been resolved. We apologize for any inconvenience this may have caused you.
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Messaging 200 was added to your account effective 10/02. You can also manage features online at blah, blah, blah ...
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Hi all,
I've got the evo 4g. Thinking about upgrading to the evo lte. But when I go to sprint, it says i need to pick a new plan. I REALLY don't want to pick a new plan since i'd be paying an extra $30/mo for less I currently have the sero premium 500 plan. Base cost is $40/mo but the plan they want me to sign up for is $70/mo and i would get 50 minutes less a month.
Thats not a very enticing deal - get $150 credit for the phone, but agree to a 2 year term and pay an extra $720 over the 2 years for less talk time.
anyone know if there's a way to upgrade phones but keep the same plan? I like sprint but that sort of deal is basically sprint scream 'fk you, we dont want you as a customer'
That Sprint rep definetely didnt know what he was doing. It is 100% possible to upgrade your phone and stay on your Sero-P plan. Its best to call the offical Sero number and order your phone from them. Its clear only a few people in actual sprint stores know how to handle Sero-P plans. I will have to look up the official sero sprint number.
In the mean time, maybe you can call another sprint store and see if they know how to handle sero premium accounts
You need to call the sero accounts #
(888) 876-8381
They bumped me from the old sero 500 plan to sero premium, just so I could get the lte. Then they forwarded me to telesales, who were even better, the guy added my wife with the same plan as me. When I called accounts later for some info about porting her number, the lady was all pissed off that they did something they weren't supposed to.
My experience has been that I called a few times, and every time I got a woman with a southern drawl, they wouldn't help me at all and got rather angry about the fact I was still on sero. Everytime I got a guy, they were helpful. Considering you're already on sero premium, you might be able to go straight through telesales for the phone. The only downside of ordering through telesales, is that it's $199 (cheaper elsewhere)- but you have assurances from them that your plan won't get screwed up, so it's worth the extra cost to me.
nerdvernacular said:
(888) 876-8381
They bumped me from the old sero 500 plan to sero premium, just so I could get the lte. Then they forwarded me to telesales, who were even better, the guy added my wife with the same plan as me. When I called accounts later for some info about porting her number, the lady was all pissed off that they did something they weren't supposed to.
My experience has been that I called a few times, and every time I got a woman with a southern drawl, they wouldn't help me at all and got rather angry about the fact I was still on sero. Everytime I got a guy, they were helpful. Considering you're already on sero premium, you might be able to go straight through telesales for the phone. The only downside of ordering through telesales, is that it's $199 (cheaper elsewhere)- but you have assurances from them that your plan won't get screwed up, so it's worth the extra cost to me.
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She was probably on her rag that's what happens.
nerdvernacular said:
(888) 876-8381
They bumped me from the old sero 500 plan to sero premium, just so I could get the lte. Then they forwarded me to telesales, who were even better, the guy added my wife with the same plan as me. When I called accounts later for some info about porting her number, the lady was all pissed off that they did something they weren't supposed to.
My experience has been that I called a few times, and every time I got a woman with a southern drawl, they wouldn't help me at all and got rather angry about the fact I was still on sero. Everytime I got a guy, they were helpful. Considering you're already on sero premium, you might be able to go straight through telesales for the phone. The only downside of ordering through telesales, is that it's $199 (cheaper elsewhere)- but you have assurances from them that your plan won't get screwed up, so it's worth the extra cost to me.
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I didn't call anyone, this was just using their website. But I'll try calling and see what they say.
You got lucky - i had added a 2nd line to my account last year and they wouldn't let me put it on sero - had to get the regular plan.
I'm just going to wait a little while until the phone is out just to see what the reviews are from users and then i'll decide if i should upgrade or not.
I have a similar question.
My buddy is going to let me use a upgrade for this phone and I'm on a indirect-employee plan. Someone mentioned that one of his phones could possibly not be able to be used for 6 months after I upgrade and swap.
I called sprint they said that is not true and I can ESN swap from his account to mine as long as that line has a phone attacthed to it, which it does.
I believe we will be moved to the $50 SERO plan from the $30 if you began there.
+$10 for the "smartphone" premium, and another +$10 for the premium data fee.
sinfiery said:
I believe we will be moved to the $50 SERO plan from the $30 if you began there.
+$10 for the "smartphone" premium, and another +$10 for the premium data fee.
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This is True- and if you already have the sero premium plan, you will still have to call because the LTE addon is different from the current Data addon on the plan. But from what I've read over on other forums you can keep your Sero plan.
xTmDarren said:
This is True- and if you already have the sero premium plan, you will still have to call because the LTE addon is different from the current Data addon on the plan. But from what I've read over on other forums you can keep your Sero plan.
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Wait - I have to pay another $10 extra on top of the $10 extra i already pay? I looked at the plans as though i were signing up as a new customer and i just see the single $10 additional fee.
merkk said:
Wait - I have to pay another $10 extra on top of the $10 extra i already pay? I looked at the plans as though i were signing up as a new customer and i just see the single $10 additional fee.
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The base SERO plan is $30
Add 10 for premium devices
Add 10 for premium data
You're gonna have to pay $50 a month for this phone - same as the iPhone and all 4g phones available with SERO.
New customer?
You need to already have SERO to have the option to use this device for $50.
I think new customers pay $80 a month for the unlimited plan with this device
I'm on sero premium 500. It's $40 plus $10 for premium data (still trying to figure out what the hell is premium about the data i use). So i pay $50. So i guess i'll keep paying what I have now, assuming i can find someone at sprint willing to let me upgrade and keep my plan.
just called in and ordered the evo lte. Didn't have to do anything to keep my plan - but I guess we'll see once I actually get the phone. I never trust things when they go that easy
Same boat, and I haven't had any problems upgrading. I've had the 4G LTE for about close to a month now.
Once you paid the extra 10 for the 4G premium data for the Evo 4G, nothing needs to change to get the LTE data. They change the name, but the details remain the same.
I'll believe it when it see it - i'm always skeptical when things just seem to work without any hassle
I just got the phone earlier today and tried activating it - wants me to pick a new plan before I can activate. Unfortunately sprint doesn't have 24 hour customer care, so hopefully I'll just call them tomorrow to get the phone activated, cuz I'm definitely not going to switch plans.
fyi - I had to call the employee sales dept, not the normal tele-sales dept to activate the phone and keep this plan.
Their number is 866 264 1282
So decided to go ahead with an order for the EVO LTE anyway, despite no LTE towers yet live. I'm in Atlanta so may get an LTE signal first, but not holding my breath.
This would be my personal device (I have a corporate-supplied Droid 4 - decent phone/amazing VZW LTE, but saddled with a horrible camera), so I was looking for the lowest ongoing monthly expense I could find. Considered a T-Mob value plan for $50, but their 4G coverage in my neighborhood (3 miles due east of downtown) is abysmal, plus they throttle you after 2GB of any data consumption (EDGE included) and want you to pay $400 and up for the smartphone - all while committing to a 2 year deal. Not much of a bargain.
Enter Sprint SERO. Wow. Called telesales, and so help me it took one hour to get the order (their telesales team is in Estonia or something - the Eastern Eurpoean accents were killing me after a while). But I got the $40+$10 500 min. unlimited everything else plan. Had to pay $200 for the phone, but no activation fee (not a credit - it's never charged).
Used a widely available email address and employee ID#, Russ someone. You can find it on Google.
This is probably old news to many on this board, but to this guy it was so novel I decided to post it!
Happy hunting. After an hour with the Sprint telesales team, I can now say - EVO LTE and SERO - I has it!
Your EPRP plan is not the old-school SERO. Everything Plus Messaging doesn't have the unlimited data of the $40+$10 SERO Premium plan
Sounds like he described the $40 + $10 SERO Premium plan to me. No other plan including EPRP would be described as costing $40 +$10.
People try to act like it is so impossible to get these SERO Premium plans as a new costomer. I have gotten two SERO premium plans within the past year. Once when I convinced my girlfriend to switch from verizon to sprint, and other time I was able to talk sprint in to giving me back my original sero plan after I had been on an Everything data 40 plan for 2 years.
knlmwq said:
Sounds like he described the $40 + $10 SERO Premium plan to me. No other plan including EPRP would be described as costing $40 +$10.
People try to act like it is so impossible to get these SERO Premium plans as a new costomer. I have gotten two SERO premium plans within the past year. Once when I convinced my girlfriend to switch from verizon to sprint, and other time I was able to talk sprint in to giving me back my original sero plan after I had been on an Everything data 40 plan for 2 years.
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You must have some serious persuading powers, sprintusers SERO forum is full of people who failed. Share some pointers?
Kisakuku said:
You must have some serious persuading powers, sprintusers SERO forum is full of people who failed. Share some pointers?
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All I did was sign up for a brand new EPRP plan online using the Russ. email address. The very next day I called the sero support number and said " I would like to change my plan to the Sero Premium plan. The first rep was about to do it then said it wasn't offered. I said ok and hung up. Less than 2 minutes later I called the same number and said the exact same thing and the rep switch me over to the sero plan in less then 3 minutes.
I gave up my old school sero (was actually F&F 500) $30 a month with sprint2sprint, first incoming min free, pick 3, pick 2, sprint ld promo and n/w at 6 with a 25% discount. My bill was $22.50 a month with a TP2. Gave that up (it was hard) for the evo ED 450 with 25% discount. Had that for a while, then Sero Premium came out. I did get it back with all the same perks except MRC discount and n/w at 6 had to go. Still got everything else, great deal been with Sprint for years. It's not easy to get back or get but yes it can be done. People that say it can't are just trollin and upset that they failed. It was a while ago I got it back, don't remember exactly how I did it but I know it took a lot of effort and multiple attempts. You gotta get lucky with Sprint. So yes it's possible to get SERO but it's also possible to win the lottery. Sometimes people get lucky sometimes you don't that is just how it is. As far as it being easy, it's certainly not easy unless you get lucky. Don't loose sleep over not getting it cause it's tough.
knlmwq said:
All I did was sign up for a brand new EPRP plan online using the Russ. email address. The very next day I called the sero support number and said " I would like to change my plan to the Sero Premium plan. The first rep was about to do it then said it wasn't offered. I said ok and hung up. Less than 2 minutes later I called the same number and said the exact same thing and the rep switch me over to the sero plan in less then 3 minutes.
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Second attempt then, you really do have quite a bit of luck.
Sim-X said:
I gave up my old school sero (was actually F&F 500) $30 a month with sprint2sprint, first incoming min free, pick 3, pick 2, sprint ld promo and n/w at 6 with a 25% discount. My bill was $22.50 a month with a TP2. Gave that up (it was hard) for the evo ED 450 with 25% discount. Had that for a while, then Sero Premium came out. I did get it back with all the same perks except MRC discount and n/w at 6 had to go. Still got everything else, great deal been with Sprint for years. It's not easy to get back or get but yes it can be done. People that say it can't are just trollin and upset that they failed. It was a while ago I got it back, don't remember exactly how I did it but I know it took a lot of effort and multiple attempts. You gotta get lucky with Sprint. So yes it's possible to get SERO but it's also possible to win the lottery. Sometimes people get lucky sometimes you don't that is just how it is. As far as it being easy, it's certainly not easy unless you get lucky. Don't loose sleep over not getting it cause it's tough.
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Thanks for the reply. I'm definitely not losing sleep over it since I've had my SERO plan since 2006 (oh the joys of porting my number out of Sprint to an AT&T prepaid phone and then back the next day to avoid changing it) and SERO-P since last year. I was even able to reference my old non-SERO account that I had had since 1999 and make it count for Premier Gold status for my SERO account. Too bad yearly upgrades are gone now.
I was just curious because I've heard about a lot of people being unable to get SERO back after going on EPRP. So I'm assuming your 20% employee discount survived all the recent discount reviews?
Kisakuku said:
Second attempt then, you really do have quite a bit of luck.
Thanks for the reply. I'm definitely not losing sleep over it since I've had my SERO plan since 2006 (oh the joys of porting my number out of Sprint to an AT&T prepaid phone and then back the next day to avoid changing it) and SERO-P since last year. I was even able to reference my old non-SERO account that I had had since 1999 and make it count for Premier Gold status for my SERO account. Too bad yearly upgrades are gone now.
I was just curious because I've heard about a lot of people being unable to get SERO back after going on EPRP. So I'm assuming your 20% employee discount survived all the recent discount reviews?
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No monthly discounts anymore, they let me keep it with ED 450 plan, but it was immediately removed on SeroP. I actually had F&F 500 (same as sero) back in the day which made it easier for discounts to stick. Was a hard plan to give up I remember there being threads how much more the evo was going to cost in the long run vs old sero but in my opinion for how awesome the evo was it was well worth it. I couldn't go back and Sero P is still a great deal.
Kisakuku said:
Second attempt then, you really do have quite a bit of luck.
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I wouldnt so much call it all luck. I knew what I wanted and did/said what I thought was needed for sprint to agree. I got my original sero plan placed back on my account all through email conversations. At first they told me they were not putting people on the Old SERO plan at this time. I replied to that email stating why I felt I should get it, based on the fact that I used to have it and they gave it to me.
I actually just upgraded from my $30 sero plan to the $50 one for the evo 4g lte. quite the upgrade from the touch pro 2.
Embarrassingly enough, I stuck with the original HTC Touch from 2006 to 2011. Once SERO P was introduced, I waited until Evo 3D came out, and then upgraded both the plan and the phone. Glad I'm on June upgrade cycle, should be able to snag an LTEvo this Friday.
Are you able to sign up for the EPRP on an existing line, or can you only do it when adding new lines?
suprmallet said:
Are you able to sign up for the EPRP on an existing line, or can you only do it when adding new lines?
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New line only, but the old trick of porting your number out and then back in might still work.
Hmm, my phone is going to be a new line, but I'm getting it at Best Buy. Anyone know if they're able to set up an EPRP if I give them the email and employee code?
Sprint stores/call center only I think
This deal won't fly in 3rd party resellers, I think.
atlgator said:
This deal won't fly in 3rd party resellers, I think.
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suprmallet said:
Hmm, my phone is going to be a new line, but I'm getting it at Best Buy. Anyone know if they're able to set up an EPRP if I give them the email and employee code?
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You're correct. This won't work. In fact, I'm on SERO P and I can't even get a phone in a corporate store. You should've seen the mess I was in when I pre-ordered my EVO 3D at a corporate store. I was there the morning it was released. As soon as they opened the doors, I got in there and started to get the phone registered, and they're like, "Uh, we can't activate your phone. You'll need to do it through telesales."
I called SERO CS and got a guy that basically took me off my SERO account so they could activate my phone in the store, then put me back on the SERO account after it was activated.
If ANYONE ever tells you that you CAN'T get a SERO P plan right now, they're lying. They've done it, and still can do it. You just have to get the right person. Your first stop should be contacting the SERO CS department. I don't have the number, only because when I do *2 on my phone, it goes right to them because my number is attached to an "employee account."
Sim-X said:
No monthly discounts anymore, they let me keep it with ED 450 plan, but it was immediately removed on SeroP.
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So currently you don't have any extra perks on your Sero P account?
eXplicit815 said:
You're correct. This won't work. In fact, I'm on SERO P and I can't even get a phone in a corporate store.
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A corporate store SHOULD be able to do it if they are walked through it by Employee Care / Telesales. I guess I'll test out this theory on Friday. I bought an Evo 3D on release day last year, so my upgrade isn't available until June 1. An Employee Care supervisors wasn't willing to move it up, but suggested I go to a corporate store and invoke some arcane rule about being able to get the upgrade 2 weeks early if my current phone has "technical issues", which apparently don't even have to be very specific.
Kisakuku said:
A corporate store SHOULD be able to do it if they are walked through it by Employee Care / Telesales. I guess I'll test out this theory on Friday. I bought an Evo 3D on release day last year, so my upgrade isn't available until June 1. An Employee Care supervisors wasn't willing to move it up, but suggested I go to a corporate store and invoke some arcane rule about being able to get the upgrade 2 weeks early if my current phone has "technical issues", which apparently don't even have to be very specific.
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Yeah, I called them today, too. They told me the same thing, but told me I could try and call on Friday because the Supervisors should be able to do it if I'm only 2 weeks out. So I can wait. I think I want to go to the store and see it before I actually buy it.
I got my EVO 3D on launch day, so I'm in the same boat.
eXplicit815 said:
You're correct. This won't work. In fact, I'm on SERO P and I can't even get a phone in a corporate store. You should've seen the mess I was in when I pre-ordered my EVO 3D at a corporate store. I was there the morning it was released. As soon as they opened the doors, I got in there and started to get the phone registered, and they're like, "Uh, we can't activate your phone. You'll need to do it through telesales."
I called SERO CS and got a guy that basically took me off my SERO account so they could activate my phone in the store, then put me back on the SERO account after it was activated.
If ANYONE ever tells you that you CAN'T get a SERO P plan right now, they're lying. They've done it, and still can do it. You just have to get the right person. Your first stop should be contacting the SERO CS department. I don't have the number, only because when I do *2 on my phone, it goes right to them because my number is attached to an "employee account."
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+1
Sent from my BadAzzEvo using Forum Runner!
I left SERO to get an Android phone long ago, think it was the Hero. Back then smartphones weren't allowed on SERO. Now I want SERO back. Working on getting back to Sero before I upgrade
Sent from my Transformer Prime TF201
I'm trying to buy htc one from tmobile online without any plan, is there a way to do it?
It keeps saying "plan is required to complete this transaction"
Can't.
Sent from my HTC One using xda app-developers app
Can't as far as I know.
-Sent from Marino's Nexus 7-
You have to have a line with Tmobile already. Sign into your account, go to "upgrade this line" and you can get the phone in your cart without a new plan.
Or you can just call Tmobile (you don't need an account with them to do this). They'll sell one to you over the phone and you won't need a plan.
jasonleb1 said:
You have to have a line with Tmobile already. Sign into your account, go to "upgrade this line" and you can get the phone in your cart without a new plan.
Or you can just call Tmobile (you don't need an account with them to do this). They'll sell one to you over the phone and you won't need a plan.
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I have a prepaid plan (T-Mobile Monthly4G $30 unlimited Web and text with 100 minutes of talk)
when I try to upgrade there it says "Your profile email address is missing or invalid. In order to upgrade, you must have a valid email address in your My T-Mobile profile"
email is correct, I guess the only option is order on the phone?
smashcz said:
I have a prepaid plan (T-Mobile Monthly4G $30 unlimited Web and text with 100 minutes of talk)
when I try to upgrade there it says "Your profile email address is missing or invalid. In order to upgrade, you must have a valid email address in your My T-Mobile profile"
email is correct, I guess the only option is order on the phone?
Click to expand...
Click to collapse
I got that too when I tried to upgrade through my own account. But I'm not the account holder. I logged into her account and was able to upgrade just fine.
I'd recommend calling though.
jasonleb1 said:
I got that too when I tried to upgrade through my own account. But I'm not the account holder. I logged into her account and was able to upgrade just fine.
I'd recommend calling though.
Click to expand...
Click to collapse
I did try call, lady said it will be only online, so I can't order on the phone..
It's ridiculous that phone carriers now force a data plan on you if you want to get a smartphone so I feel your pain. I go between my house and school and have WiFi in both places so I have no need for a data plan.
One time I kept complaining to a T-Mobile rep until she finally let me order the phone without adding data but I don't know if it would work again. Maybe call again and explain your situation over and over and maybe you'll have some luck like I did.
Sent from my SGH-T999 using xda app-developers app
Do you have a Walmart in your area? I'm in Virginia and the only place where I live that carries T-Mobile is Walmart. You can buy it there but it's $650 but you can walk out with it without a contract.
Sent from my SCH-R950 using xda app-developers app
pacom20003 said:
It's ridiculous that phone carriers now force a data plan on you if you want to get a smartphone so I feel your pain. I go between my house and school and have WiFi in both places so I have no need for a data plan.
One time I kept complaining to a T-Mobile rep until she finally let me order the phone without adding data but I don't know if it would work again. Maybe call again and explain your situation over and over and maybe you'll have some luck like I did.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
I just recently switched my family plan to their new plan from a very old family plan that we've had for years.
Their most basic plan has 500mb of internet included (which is probably more than I use when I'm not on wifi).
You can buy one without a plan but the cost is 650. Not the 580 that everyone pays "with a qualified plan"
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
I was in the same boat as you. I have the $30 plan and an activated pre paid SIM.
I went through the same struggles with the online ordering and customer service. Finally I decided to just buy it as a new line because since I was paying full price I could just cancel the service and keep the phone. I got the order in but there is some kind of fulfilling glitch and my order has been stuck in processing for a week.
Getting tired of dealing with incompetent people on the phone, I started to look around for a store that was carrying the One and I finally found a store in Arlington, VA. I drove out there and was able to buy one in person with little difficulty. The only issue was what somebody mentioned earlier, they wanted me to buy a service plan and I told them no I just wanted to use the plan I currently had. He eventually let me do that but the phone still ended up costing $609 + Tax. I asked why the price was higher and he couldn't tell me. I called T-mobile to get some clarification and they couldn't tell me so I asked around on Twitter and got a response from T-Mobile. They offered to credit me back the $30 difference so overall I am pretty happy.
BTW, the $30 plan works great with the phone. I even get some actual 4G LTE sporadically here in DC.
Good luck with getting the phone. It's definitely worth it.
Yea, I used to have the same problem...
smashcz said:
I have a prepaid plan (T-Mobile Monthly4G $30 unlimited Web and text with 100 minutes of talk)
when I try to upgrade there it says "Your profile email address is missing or invalid. In order to upgrade, you must have a valid email address in your My T-Mobile profile"
email is correct, I guess the only option is order on the phone?
Click to expand...
Click to collapse
Yea, I used to have the same problem... Many times in the past I had to deal with that... They have a glitch in their website...
mosi76 said:
I was in the same boat as you. I have the $30 plan and an activated pre paid SIM.
I went through the same struggles with the online ordering and customer service. Finally I decided to just buy it as a new line because since I was paying full price I could just cancel the service and keep the phone. I got the order in but there is some kind of fulfilling glitch and my order has been stuck in processing for a week.
Getting tired of dealing with incompetent people on the phone, I started to look around for a store that was carrying the One and I finally found a store in Arlington, VA. I drove out there and was able to buy one in person with little difficulty. The only issue was what somebody mentioned earlier, they wanted me to buy a service plan and I told them no I just wanted to use the plan I currently had. He eventually let me do that but the phone still ended up costing $609 + Tax. I asked why the price was higher and he couldn't tell me. I called T-mobile to get some clarification and they couldn't tell me so I asked around on Twitter and got a response from T-Mobile. They offered to credit me back the $30 difference so overall I am pretty happy.
BTW, the $30 plan works great with the phone. I even get some actual 4G LTE sporadically here in DC.
Good luck with getting the phone. It's definitely worth it.
Click to expand...
Click to collapse
Lol bro same happened to me they over charged me. But I went to my local T-Mobile store and they credit me back my $30.00 bucks I'm happy now. Now I'm waiting for 14 grace period to have SIM unlock
Sent from my HTC One using xda app-developers app
After activating the Note 3 - Verizon is changing data to 2GB on Preorders with Unlimited data, you have to call 611 to restore.
I just Got my Note 3, after activating from the web site my data plan changed to 2GB, had to call 611 and talk to supervisor and explain (ordered while the web site was allowing to Keep unlimited), took about 30 minutes (holding the line and explaining to the rep & supervisor), finally they put me back to unlimited.
Logged back to my account and verified that Unlimited is back, took a screen shot. Really frustrated with Verizon.
This is very bad on part of Verizon to do this way, they might be thinking that they can get away with this when customers do not notice the change.
F***k you Verizon
This happened with the sim card that came with the phone. However irrespective of which sim you use - I suspect it will change to 2GB, if you look at the customer receipt they sent - it listed 2GB.
Please post here the result with the existing sim, this will help others. Thanks.
is it the $20 or $30 unlimited ?
droidguy22 said:
After activating the Note 3 - Verizon is changing data to 2GB on Preorders with Unlimited data, you have to call 611 to restore.
I just Got my Note 3, after activating from the web site my data plan changed to 2GB, had to call 611 and talk to supervisor and explain (ordered while the web site was allowing to Keep unlimited), took about 30 minutes (holding the line and explaining to the rep & supervisor), finally they put me back to unlimited.
Logged back to my account and verified that Unlimited is back, took a screen shot. Really frustrated with Verizon.
This is very bad on part of Verizon to do this way, they might be thinking that they can get away with this when customers do not notice the change.
F***k you Verizon
Click to expand...
Click to collapse
I'm worried about this exact thing. I'd be interested to hear if others are going through the same crap.
TW20 said:
I'm worried about this exact thing. I'd be interested to hear if others are going through the same crap.
Click to expand...
Click to collapse
From other forums it sounds like others are.
lsxrx7 said:
is it the $20 or $30 unlimited ?
Click to expand...
Click to collapse
$30 unlimited.
But either way, just look at the customer receipt they sent with the phone and it should have 2GB listed.
droidguy22 said:
$30 unlimited.
But either way, just look at the customer receipt they sent with the phone and it should have 2GB listed.
Click to expand...
Click to collapse
oh whaattt?! really?! it says 2gb on the receipt it came with?!
douche bags.
I hope this does not kill my $20 Talk & Text plus data discount.
I was just on the phone with CS about something else (Fedex hasn't shown up yet) and she mentioned that it showed my order date as 10/7, when I ordered on the 9/28 I think it was. So I started asking about that and keeping my unlimited and she eventually told me that they are able to switch your account back to unlimited after activation, but they "advise against it because at some point the system will catch up and drop it from your account"...?!?!?
I'm definitely going to have them switch me back to unlimited, but has anyone else heard anything similar?
How about issues with a glitch weekend order showing that it went through on a different date?
droidguy22 said:
After activating the Note 3 - Verizon is changing data to 2GB on Preorders with Unlimited data, you have to call 611 to restore.
I just Got my Note 3, after activating from the web site my data plan changed to 2GB, had to call 611 and talk to supervisor and explain (ordered while the web site was allowing to Keep unlimited), took about 30 minutes (holding the line and explaining to the rep & supervisor), finally they put me back to unlimited.
Logged back to my account and verified that Unlimited is back, took a screen shot. Really frustrated with Verizon.
This is very bad on part of Verizon to do this way, they might be thinking that they can get away with this when customers do not notice the change.
F***k you Verizon
This happened with the sim card that came with the phone. However irrespective of which sim you use - I suspect it will change to 2GB, if you look at the customer receipt they sent - it listed 2GB.
Please post here the result with the existing sim, this will help others. Thanks.
Click to expand...
Click to collapse
Yep! Verizon is trying to **** us. Big surprise. I've been on the phone with them for nearly thirty minutes. At first, my rep played dumb. Then she came clean that she knew about the situation. Then she said I ordered one week later than I did, when the glitch wasn't active. She said I ordered after the glitch and didn't qualify to keep unlimited data. I had to prove to her I ordered two weeks ago, on Saturday.
Next, she said any account that had unlimited data kept unlimited data automatically, so I didn't qualify. She said my order had $30 data, not $29.99 unlimited data, so I never had unlimited data on my account. So I had to email her a SCREENSHOT I took, which I thankfully saved because I knew Verizon would try to **** us. If I hadn't saved that screenshot, I would have only had access to Verizon's fraudulent new receipt, which says my order included only 2gb of data. Good luck everyone.
I absolutely despise Verizon. I'd love to leave them, but they have the only cell tower on my small college campus.
I don't believe she can think of any other reason to take away my unlimited data. I suspect that once she comes back from her third hold, she will add unlimited data back on my account. ... Ugh.
EDIT: She said she was submitting her request to the department that can add these no longer available data plans. I asked for her name, email address, and a reference number. I'll use those just in case I don't hear back from her soon.
BTW, through out all this bull****, I was extremely polite and respectful. Kill them with kindness and they'll probably work with you instead of against you. Again, good luck to all.
I called vz, trying to get them to switch me back to unlimited. Even emailing them the original order confirmation and was told that I cannot keep my unlimited plan. Saying that anyone that was able to keep their unlimited plan after upgrading their phone was mistaken and they should check their accounts. What BS...going to a store to see if they can switch me back to unlimited. If not, Sprint, here come.
Use the contact link on this page for this lady.
http://aboutus.verizonwireless.com/leadership/executive/profiles/Marni_Walden.html
That will result in the executive care department calling you back. Next step would be a BBB complaint.
I ordered my Note3 during the glitch to keep unlimited also... just got it, the receipt says 2gb $30 data.
I'm upgrading from the Note2, so I removed the new SIM from the Note3, put my old SIM in the Note3, activated and made a test call.
I signed in to my vzw account, signed out and back in again and it still shows me for unlimited $30. Whew. Not sure if it'll stick, I'll keep my eye on it over the next 14 days.
I just dropped my old SIM card in and still have unlimited data online in my account. I ordered using the glitch. So far so good and no hassle. I half expect to find my account changed in a few hours.
Just switch sim cards and you are good. Why did you activate it with the new sim?
Sent from my SM-N900V using Tapatalk now Free
Stuck in the old SIM from my Note 2 without activating and my account still shows $23.39 (corp discount on $29.99) 'unlimited data'. Will be keeping an eye on that sucker. Avoid activating the new SIM.
I called and they revert me back on unlimited data...
Sent from my SM-N900V using Tapatalk now Free
ahhh damn that sucks.
all i did was just put my old sim in and i was up and running. didnt need to go through the website or anything. still on unlimited.
js0uth said:
ahhh damn that sucks.
all i did was just put my old sim in and i was up and running. didnt need to go through the website or anything. still on unlimited.
Click to expand...
Click to collapse
So just putting in our existing SIM will activate the phone? No need to go to the website and enter in any numbers?
christianpeso said:
So just putting in our existing SIM will activate the phone? No need to go to the website and enter in any numbers?
Click to expand...
Click to collapse
correct.
didnt even need to login to verizon.
checked anyways to see if anything changed. nothing changed! still unlimited.
js0uth said:
correct.
didnt even need to login to verizon.
checked anyways to see if anything changed. nothing changed! still unlimited.
Click to expand...
Click to collapse
It might not have changed for now, but you should keep an eye on your account, Verizon eventually might detect IMEI of the new phone and link to the order and change the data plan to 2GB, as per the customer receipt came with the phone - looks like all of these pre-orders are processed on 10/07 (even though we ordered during 09/27 - 09/30) and shows data plan of 2GB.
It's probably better to get this issue fixed now rather then waiting for the issue to occur in future, because by then Verizon probably will pretend that there is no unlimited data glitch upgrade.