Note 7 recall process - Note 7 Guides, News, & Discussion

we want to know what you thought of how the company handled the Note 7 recall process.

molanjami said:
we want to know what you thought of how the company handled the Note 7 recall process.
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who's "we"?

DSA said:
who's "we"?
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Oh sorry I

Samsung issued two recalls, stopped production on the Note 7 completely, and now all they can do is hope consumers actually return their Note 7 devices as requested for refunds of the purchase price or exchange towards another smartphone.
I don't have a problem with anything that Samsung itself has done so far.

It would go a really long way if Samsung were to offer a good incentive and guaranteed path to get whatever the next iteration of the Note line ends up being when it's ready to launch.
The most upsetting part of the entire situation is being without such a great phone after getting a taste of how awesome it is. I know it's my personal favorite device ever, and I'm much more upset that I have to give it up and use an upgrade to switch to another device that I have no interest in since when I originally upgraded to the Note 7 I gave up my Note 4 in the process.

When you say you gave up the Note 4 in the process of getting a Note 7, did Verizon offer you some kind of discount for the trade in so you'd get the Note 7 at a discounted price, and if so what was that price?
The reason I ask is because if you have a Note 7 (and haven't returned it yet) Samsung is willing to buy it back from you for the full retail price - they do have some expectation that if you do go that route you'll pay off Verizon for what you do owe on it but that should leave you with some cash left if it was discounted. Since I don't know how much you might have paid for or are going to pay for (if it's under contract) the Note 7 that amount might be worth trying to get your hands on, could buy yourself a used Note 4 maybe.
I know a lot of people are in that same situation where they traded in a device to get a break on the Note 7's full retail price but nobody ever seems to say exactly how much of a discount that actually is or was. I see that Verizon has some program that offers "up to $300 when you upgrade" so I'm guessing that could be the amount, or something close to it, maybe?

Related

[Q] Should I take this trade?

I currently have a Samsung Galaxy S II Skyrocket with AT&T. I also have an Acer Iconia A500 10" tablet. Both are rooted running custom ROMS. The tablet is actually running a leaked ICS. I have been proposed this offer. A guy has an upgrade available. He wants to buy me a brand new white galaxy note in exchange for these two devices.
If it were you would you accept the trade?
No. LOL he should give you cash, you can decide how much depending on condition of your phone and tablet. Wait a few and watch Note's price drop.
Sent from my SAMSUNG-SGH-I727 using xda premium
Skyrocket eBay average sold* price for used phone in perfect condition: $400.00
Iconia A500 eBay average sold* price for used tablet in perfect condition: $300.00
SOURCE.
That is $700 and for that you can get a brand new I7000. That guy would only have to spend $300 on a white note and take a $400 profit off you.
*"Average sold" means the average price for that specific item that actually SOLD. Not the price they are listed for sale.
But you cant calculate it at 300 he is also giving up his upgrade. You have to look at the average sale price of the Galaxy note and its close to 700.
I did actually consider selling both the items and turning around and buying one myself but then I go through the hassle and time of selling them, hoping that I get enough out of them. I also go without a phone in between the time the skyrocket sells and I get the note because it is my only phone.
I am not eligible for an upgrade at the moment so I would pay that $700 price tag. Yes, he may only pay $300 but he wins by getting both devices and saving some money on the purchase and I win by getting the note without the trouble of having to sell both devices and hoping I get enough.
The question I come down to is if the Note is a good enough phone to ditch the skyrocket whose only advantage over the note is that it has NFC and the tablet, which I hardly use because I have a laptop and an iPad, for the note that has the larger screen.
The main things I use my phone for are as a GPS navigator, a web browser, and a camera. The larger screen would seem to be better suited for all of that. I would hope that posting this in the Galaxy Note section you would have some insight as to the performance of the device as well as the customization available (ROMs, Kernels, etc). I've owned the devices I'm giving up, I haven't owned the Note. Just looking for pros and cons and personal opinions. No need for comments like "He's ripping you off" or what not. Just explain why you think he is.
Thanks guys!
I would take the trade. Trying to sell stuff on craigslist or eBay is such a pain. But that is me and I was desperate for the note. I had my skyrocket + $200 cash on my end on craigslist looking for a trade. So if you are impatient and don't mind taking a little hit go for it. The note is an amazing device. I also have an iconia and I have not used it in a week.
However if you are asking here that would indicate some trepidation on your behalf. Trust your gut.
I would take the trade + $50-$100 cash back from the guy who has the Galaxy Note
if it were me....i would not do it.
he is winning either way you look at it. the Rocket is a great device in its own right......plus a tablet?
sell one or both and see where it leaves you. at&t has the note 649 right. if anything trade the rocket to him plus a little cash and keep the tab or vise versa
thats my OP
700? There's one in marketplace right now for 550 shipped. They're going to be on the market for about that much for awhile..your choice ...easy deal for trade or sell your devices for what they're worth and pocket 150.
Sent from my SAMSUNG-SGH-I727 using xda premium
I came from the Skyrocket and dont regret it at all. Probably biggest decision is how much will you miss a full tablet. I would say he is making out a little ahead and may be able to talk him into 50 dollars or so but if its what you really want its worth it IMHO.
thisguy2431;23067518
The question I come down to is if the Note is a good enough phone to ditch the skyrocket whose only advantage over the note is that it has NFC and the tablet said:
The Note has NFC
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If you live near me, I'll gladly trade you my Note for what you're offering.
u921333 said:
I came from the Skyrocket and dont regret it at all. Probably biggest decision is how much will you miss a full tablet. I would say he is making out a little ahead and may be able to talk him into 50 dollars or so but if its what you really want its worth it IMHO.
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He still has an iPad, and from what he says he uses his devices for, the iPad more than fulfills the 'full tablet' requirement. No, it isn't an android tablet, but the iPad still surfs the web well, apart from flash.
i would tell him the skyrocket or the acer iconia and $100 for his Galaxy note - if he says no then tell him to go F** himself.
Good luck
I more or less did this exact thing, since I wasn't eligible for an upgrade on the Note. I sold my SR and a Toshiba Thrive on ebay for about $680. But then you take into account Ebay fees and then Paypal fees and you're out almost $100. So the offer is not terrible really, if you wanted a Note anyways.
My Samsung Galaxy Noteā„¢ is smarter than your Honor Student.
Uncle Irish said:
If you live near me, I'll gladly trade you my Note for what you're offering.
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I'm in Indianapolis
thisguy2431 said:
I'm in Indianapolis
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Too much driving from Florida.
I wasn't serious anyway. You'll end up losing out on the deal if you trade with the guy. Try to sell them separately and you'll come out even. The Skyrocket should get you $300 on Craigslist easy. That alone should be enough to pick up the Note from him and you get to keep the rocket and the tab
Uncle Irish said:
Too much driving from Florida.
I wasn't serious anyway. You'll end up losing out on the deal if you trade with the guy. Try to sell them separately and you'll come out even. The Skyrocket should get you $300 on Craigslist easy. That alone should be enough to pick up the Note from him and you get to keep the rocket and the tab
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I assumed as much Just figured I'd call your bluff.
After looking around craigslist and ebay I could probably break even with enough money to buy the note but then I go through the hassle of selling them and then being without a phone if the phone happens to sell before the tablet and I don't have the money for the note yet.
It basically comes down to whether or not I really want the note. I've been to AT&T twice to play with it and like the phone but that one wasn't rooted, OCed, or running a custom ROM. I know it has to be faster than the one they have on the floor.
So far I've seen comments that people have switched from the skyrocket to the note and don't regret it. I'd be curious if there is anyone who does?
I had two skyrockets with in a two week period and both developed problems and were returned to AT&T, I told them to keep the skyrocket and I would pay the difference for the white note and I think that the Note is a much better phone than the skyrocket!!! It is a great phone and a even better tablet, I have not touched mt Galaxy tab since I got my note.
I have a deal pending on my SR for $350 shipped and the Iconia 16gb A500 will probably get you $250 so that's $600 from you. If you pay the paypal fee and shipping like I am, I'm only really getting about $310 for the SR. A NIB Note is getting about $550 so it's really more a question of...Do you feel like you are losing out or getting what you want? I have the Transformer Prime running CM9 with a case and I hardly use it. My phone is what I spend most of my time on.

low resale value

Hello fellow noters
I recently out of decided to sell my galaxy note to get the nexus 4 ( to use on simple mobile) and to my dismay the g-note i717 has a really really low resale value. From what I have seen on ebay and craigslist the average cost for a i717 is around the low 300s, which for me is bad, Very bad. If you take into account the money that paypal and ebay take for the commission of the sale you are left with 250 something. This probably has to do with the release of the note2 only 6 months later than the original note.
I'm not complaining because this is still a great device but the loss of value took me by surprise, but I will definitely think twice before getting another Samsung device close to its release date.
In conclusion my friends I would advice you that if you want a Samsung device wait 4-6 months and buy it out of contract for 1/2 the price and if you are planning on reselling it later take a deep breath before looking for the resale values.
IMHO I see the Nexus 4 as a Downgrade from the Galaxy Note 1...
NO SD CARD.
Non-Removeable Battery
Max 16 Gigs of Storage.. Max..
Smaller Screen....
But.. Enjoy
All android phones lose there value fast because theres a new better one every week. The reason something like iphone hold there value so long is because there is only 1 a yr.
RaiderWill said:
IMHO I see the Nexus 4 as a Downgrade from the Galaxy Note 1...
NO SD CARD.
Non-Removeable Battery
Max 16 Gigs of Storage.. Max..
Smaller Screen....
But.. Enjoy
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Click to collapse
I see it as a huge upgrade because
I don't need more than 16GB of storage because I don't put 50000 songs on my phone when I don't listen to them all anyways.
I don't really need to remove the battery ever, and it has better battery life than my note which is horribly awful.
It has android 4.2 official from the get go, and will get future android updates a week or so after announcement. Current note doesn't have official 4.1 yet, and 4.2 is out! And CM10 is still not stable. I'm so done waiting 6 months for an android update, especially with how awesome the changes have become.
Screen is a bit smaller yes, but it's higher PPI.
2GB of RAM is very necessary for anyone who is a power user. I constantly have to reload apps.
Quad core krait is awesome and should never lag. note1 lags often.
It doesn't have LTE which does actually suck but will be better for battery life and HSPA 42 in Canada is pretty good
And it's $350!
You could argue the Note2 is a better phone than the nexus4 and in many ways it is, but I still think getting android updates is more important for me. And the price is great.
I'll be selling my note1 for $300 next week. It's lower than I'd like but allows me to upgrade to the nexus4 for very cheap!
Sound Like They're Getting Your Money.
I"ll Keep My Note *1* And My $30.00 A Month T-Mo Plan And Jamie's ParanoidAndroid JellyBean Rom All Day Long Over A Phone That Won't Allow Me To Expand My Memory Forcing Me To "The Cloud" And Not Even Allowing Me Access To My Phone's Battery Making Me A *Slave* To A Charging Outlet...
Enjoy Your Nexus 4....
The main reason I'm switching is because even with the blaze radios my speeds are very very slow. I am going to miss the spen, and my 32 gb sd card but due to the lack of support from Sammy to their devices and the low resale value I refuse to spend 700$ on a note 2.
The reason for this post is to tell you guys to get prepared for the loss of value when you try to upgrade from the note.
chiwire2000 said:
The main reason I'm switching is because even with the blaze radios my speeds are very very slow. I am going to miss the spen, and my 32 gb sd card but due to the lack of support from Sammy to their devices and the low resale value I refuse to spend 700$ on a note 2.
The reason for this post is to tell you guys to get prepared for the loss of value when you try to upgrade from the note.
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I will only spend 100 for my new Note2
Sent from my SGH-I717M using xda app-developers app
I bought my og note when att was doing their $50 refurb note upgrade deal. Mines legit very rarely reboots even at 1836mhz . I'm gonna wait till something better is available for another deal like that. Then you don't have to trip on ever losing money.
Sent from my SGH-I717 using xda app-developers app
Thanks for the suggestions, but I don't like contracts much less with att. This is mostly for people like me that buy off contract and use pre paid that the depreciation of the phone affect us. IMO signing a contract with att or Verizon is like selling your soul for a discount on a device you end up paying triple by the end.
that sucks you should have waited and sold it on CL and would have received more money...You were in to much of a hurry to sell if that you lost money...Everyone else is getting 350 min for there device....And the nexus 4 sucks...YOUR complaining the note 1 has no value??? Good luck selling that Lg phone.. lmao...you'll get 100 dollars for that LG ...You make no sense...Note 2 crushes that toy!
wish777 said:
that sucks you should have waited and sold it on CL and would have received more money...You were in to much of a hurry to sell if that you lost money...Everyone else is getting 350 min for there device....And the nexus 4 sucks...YOUR complaining the note 1 has no value??? Good luck selling that Lg phone.. lmao...you'll get 100 dollars for that LG ...You make no sense...Note 2 crushes that toy!
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I haven't sold it yet and I'm not complaining, I love this thing. I don't really mind if the nexus loses value because it only costs 350$, but that is another topic.
the Note does have a low resale value if you take in to account that it used to cost around 700$ and now you have to negotiate with someone to barely get half of your investment. Samsung products do devaluate quite fast because they flood the market with their phones, release new version every 6 months and they give retailers the option to sell the phone at the price they want. I got an S3 four months ago for 615 and I went to the same store today and saw it for 500. There is nothing bad with that, if you use it to your advantage and wait a while to get a great product for 2/3 of the its first retail price.
chiwire2000 said:
Thanks for the suggestions, but I don't like contracts much less with att. This is mostly for people like me that buy off contract and use pre paid that the depreciation of the phone affect us. IMO signing a contract with att or Verizon is like selling your soul for a discount on a device you end up paying triple by the end.
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How do you figure it is triple? I have been on At&t since 1994. Not going to change. Have 5 lines with them. Always had great service. It would make no.sense not to get it subsidized for me. Going to to pay same price for service whether off or on contract.
from a galaxy far far away....
The triple is for the overpaying the service (I used to pay 120 more or less monthly on att for the past 5 years now I pay 50 everything unlimited) and if att works for you awesome, but all of this talk about subsidizing strays from the fact that the note devaluates pretty fast.
I've never seen a phone hold value...Technology is constanly upgraded and replacing other models every month..Just the way it is..Computers are worth half as less in about 3 months as well...
Ello mate!
Honestly if you want to sell your note then that's perfectly fine. You don't need to justify your decision to sell to the people on this forum because what is it to them if you sell or keep? Lol I don't know why people get butt hurt over it when it has nothing to do with them. Will they be using the phone or is it for you? Also don't let people's opinions discourage you. The nexus 4 is awesome and I want to get one as well....note is great but i have decided it's just too big for me. I am a very active person and it is actually getting in the way rather than simplifying my life. Can't go running with it. Can't take it to the gym..nope! Can't walk around the gym with the note in my gym shorts lol. I don't want to shell out additional money for another mp3 player.
I agree with you on the resale value. I put mine up on Craigslist for 430 and got so many low ball offers it's ridiculous. I am just going to keep it now ... meh.
I am buying a Note II this week, but only because my corp plan lets me it it for $200. The Spousal Unit would never allow a $750 + tax phone purchase in this house.
If I get $300 for the Note I then I am happy, since it lets me purchase the next upgrade for next to nothing.
That said, I am thinking of holding on to the Note I until December when the official JB comes out. The Note I does lag on stock rom a bit (never tried the custom JB ones), and I want to be able to sell it to non-XDA folks with full S-pen support. I am thinking that the Note I stock experience will be much better in December, and that if I show it to a couple of people I know they will be happier with it then. If an offer comes by before then, I'll let it go at that time I suppose.
My brother just sold his Note for $300 to a guy in Sudbury. He was a bit disappointed as well.
I told him it's a niche phone with low demand in a small market.
#FirstWorldProblems
Mad383Max said:
How do you figure it is triple? I have been on At&t since 1994. Not going to change. Have 5 lines with them. Always had great service. It would make no.sense not to get it subsidized for me. Going to to pay same price for service whether off or on contract.
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chiwire2000 said:
The triple is for the overpaying the service (I used to pay 120 more or less monthly on att for the past 5 years now I pay 50 everything unlimited) and if att works for you awesome, but all of this talk about subsidizing strays from the fact that the note devaluates pretty fast.
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Read the important part in red which you missed. If you have ONE LINE, non-contract makes sense in some cases. If you have more than one, nope.
As for the OP's whinge, who cares, everything that isn't a "durable product" devalues fast, think about how many THOUSANDS your car devalues the second it's "used".
wish777 said:
that sucks you should have waited and sold it on CL and would have received more money...You were in to much of a hurry to sell if that you lost money...Everyone else is getting 350 min for there device....And the nexus 4 sucks...YOUR complaining the note 1 has no value??? Good luck selling that Lg phone.. lmao...you'll get 100 dollars for that LG ...You make no sense...Note 2 crushes that toy!
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100% true! the nexus 4 will be worth nothing as Google drops its price, and I sold one of my skyrockets for 350 on Craig's list so I'd sell my note 1 for $400 up, and I'm in Fl too. Its all about the condition of the phone. If your note is mint like mine you'll sell it for $400 cause people will rather pay $400 for perfect condition than $300 for some old scratched up junk. In 6 mo. Your $350 nexus will be worth $199 or less cause its used. How's that for devaluation.
jietzer said:
All android phones lose there value fast because theres a new better one every week. The reason something like iphone hold there value so long is because there is only 1 a yr.
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Well that and Apple sells all their hardware at a high margin keeping the prices high at retail.

Please fill out Petition

Hi all,
As you all now know Samsung has completely recalled the note 7 and killed it off. Many of us have lost a lot of money in the sense that we have sold our old note phones to get the new note 7 along with lost money on on extras for note 7.
Some of us have had to go and downgrade our contracts to phones we didn't want but as we all need to have a phone we have been forced to tie our self down for 2 years of unwanted phone contracts and when note 8 comes out we won't be able to get it.
Please fill out the petition in the link below :
https://www.change.org/p/samsung-co...utm_source=share_petition&utm_medium=copylink
Sent from my SM-P600 using XDA-Developers mobile app
$1000 gift card? A free galaxy s8/s8edge? How you expect them to make money then?
Cycloneon said:
$1000 gift card? A free galaxy s8/s8edge? How you expect them to make money then?
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Why would I worry about them making money when I lost money on all the extras I bought for the note 7 and had to go get a ****ty phone out of desperation and I sold my old note phone upon getting the new note 7.
They will make there money back but I won't so I don't see any point to your question.
I don't care much for a free note 8 or a 1000$
But I do want a note 5 for all the hassle I have gone through because of their move to fully stop the note 7. I am in need of a Spen phone and I do not own a tree in my back yard growing money nor do I have a a$$ ****ting money. I work hard for the little money capitalism allows me to earn while the guys at the top takes all the money.
Many of us have families to support so not all of us can just go out and get a new handset cash every other month.
My **** list can go on but I will stop the moaning here.
Sent from my SM-G935F using XDA-Developers mobile app
Signed.....
I hope this isn't actually serious.
What would be more reasonable would be a promise of a discount on the Note 8 (or whatever they will call it).
Asking for A THOUSAND DOLLARS (I actually lol'ed at that, in my office... people asked wtf I was reading, I showed them, and they lol'ed) is ridiculous. What this petition accomplishes is that no one will take any requests for added compensation, or even a future discount, seriously, because they'll know "it's never enough".
Why don't you ask them for a new car too, because of the wear and tear of driving your car to and from the store? Maybe they could get you a new house too? After all, you no doubt emotionally and mentally associate your current house with the traumatic experience of owning, then losing, your Note 7, and therefore you cannot live there any longer without suffering mental anguish. They probably owe you a million dollars as well, not a thousand. Far too much pain and suffering due to the Note 7 fiasco for a thousand dollars to cover it.
I am scarred for life. It is just too much. My pain and anguish is just too much. I have to sue over this. But I am sure a million or so would make me whole again.
We would all like a Note 7. No one had to immediately sell their old phone. Samsung is losing a bunch of money on this. I do hope, really do hope that they will see this through and rerelease the N7 with updated charging firmware. I would certainly buy one. Heck, I would be happy to buy an original phone with updated charging firmware.
Nothing out there really does as well. The S7 is ok but smaller screen and no stylus. I have really gotten used to the stylus. I have big fingers and they just don't work as well.
I just received an email that 200 people signed it. Keep it going guys.
Sent from my SM-N930F using XDA-Developers mobile app
doesn't really make sense to me but i'll fill it out. I would understand exchanging note7 for S7 Edge and getting illegibility exchanging that S7 edge for future note 8 free of charge but getting S7 edge +1k $ heh, good luck.
What i much rather see is a petition filled for Returns and Exchanges of Note 7. Samsung dropped a ball big time in that department and so many of us are struggling with this process. Rather get the media / people / Samsung to acknowledge that problem first.
Zionator said:
1. Those who return the Note 7 for either an S7 or S7 Edge, Samsung will provide us with a $1000 gift card..
2. Those who have returned the Note 7 but switch to another brand will receive a $250 gift card.
3. Those who pre-ordered but did not receive their Note 7 will receive a $250 gift card.
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Click to collapse
HA! Totally unrealistic. Good luck with that...

Link For Former Note 7 owners

This link will direct you to the page for pre-ordering the Note 8 if you owned a Note 7 and want a $425 trade-in. This will only work for U.S. customers, and there is an eligibility check.
The eligible devices are:
Note 5
S7
S7 Edge
S5
S6
S6 Edge
S6 Edge +
iPhone 7, 7 Plus, SE, 5, 5S, 6, 6S, 6 Plus, and 6S Plus
Google Pixel/XL
G4
G5
G6
V20
http://www.samsung.com/us/galaxy/note8/Note7Promo/s/Trade-In/
Yep: used it and trading in my iPhone 7+ for $425 discount. My iPhone for the most part just sits in a drawer.
Sent from my Nexus 6P using Tapatalk
Do your phone have to be paid off?
Sent from my LG-H918 using Tapatalk
kevin.hannaway.92 said:
Do your phone have to be paid off?
Sent from my LG-H918 using Tapatalk
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Click to collapse
I have the V20 and it still technically has $476 on the device payments, but I get a $28/month credit on my account which will pay off the device in the next year and a half. I contacted Verizon directly and asked If I can give the phone to a friend or sell it when I buy the Note 8 and they said Yes as long as the phone keeps getting paid for with the $28/month credit.
xbmoyx said:
I have the V20 and it still technically has $476 on the device payments, but I get a $28/month credit on my account which will pay off the device in the next year and a half. I contacted Verizon directly and asked If I can give the phone to a friend or sell it when I buy the Note 8 and they said Yes as long as the phone keeps getting paid for with the $28/month credit.
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I called tmobile and they said they see its only though Samsung site... I'm going to keep calling for a different rep
Sent from my LG-H918 using Tapatalk
Going to be an iPhone 5 or s5 for about $75 and do this. Does it matter if the phone is actually on Verizon or not? Or just a working phone?
Thanks for sharing! I noticed the unlocked version is less expensive than carrier specific. I've never gone the route of unlocked - does anyone know of advantages/ disadvantages of going this route? I'm assuming the updates would come from Samsung rather than carrier but, again, unlocked is foreign to me. Thanks, in advance!
browning said:
Thanks for sharing! I noticed the unlocked version is less expensive than carrier specific. I've never gone the route of unlocked - does anyone know of advantages/ disadvantages of going this route? I'm assuming the updates would come from Samsung rather than carrier but, again, unlocked is foreign to me. Thanks, in advance!
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Click to collapse
Unlocked meaning you can pop any sim in and it'll work - no carrier bloatware - only samsung's P). No commitments, no contracts.
xbmoyx said:
I have the V20 and it still technically has $476 on the device payments, but I get a $28/month credit on my account which will pay off the device in the next year and a half. I contacted Verizon directly and asked If I can give the phone to a friend or sell it when I buy the Note 8 and they said Yes as long as the phone keeps getting paid for with the $28/month credit.
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I hope you got that in writing. I was told I would have to pay my device off completely before I was able to upgrade. Here is the copy/paste of the chat:
Chat with us again if you have more questions or sign in to My Verizon to make updates to your account.
Your chat recap
Reference number:
726585455370932013
Chatted on 08/24/2017 at 15:09:38
Verizon
Hi! How can I help you today?
You
I want to know if the previous Note 7 owners who were forced to turn in their phones for other phones will be allowed to upgrade to the Note 8.
Verizon
Welcome to Verizon Wireless Sales chat! With whom do I have the pleasure of chatting today?
You
Stephen
Verizon
It's very nice to meet you, Stephen!
Verizon
Any customer can upgrade to the new Note 8!
You
We were told that if we turned in our Note 7 after the whole exploding battery incident that we would be allowed to upgrade when the new one came out. Is that going to be honored?
Verizon
There shouldn't be any issue!
Verizon
Do I have permission to access your account so that I can better assist you?
You
Yes
Verizon
Which line are we wanting to upgrade?
You
(Blanked by me)
Verizon
You are definitely eligible to get the Note 8 however you still have 17 payments left on the current phone.
Verizon
That would go the same as if you still had the Note 7 on your account.
Verizon
You would have to pay off that balance in order to get a new phone.
You
I know that. They told us that wouldnt affect us and they would waive that. So in other wor4ds Verizon lied again. They told us we wouldnt have to do that. I guess I will be changing carriers since I cant trust Verizon to keep their word.
You
I didnt change phones by choice. I was forced by your company to do so. I was assured by verizon that Note 7 owners would be upgraded at no penalty when the Note 8 came out. So you company lied again.
You
As long as we got another Samsung phone we would be able to upgrade at no penalty to us.
You
This is beyond messed up. Now I am stuck with a phone I never wanted in the first place and cant get rid of it.
Verizon
Stephen, you may of very well been told this. Did you hear this over the phone or in store?
Verizon
I want to guide you to the right place to get this information!
You
Over the phone from a Verizon rep
Verizon
Let me grab you the number to our Customer Care Specialist to assist with this issue okay?
You
When Verizon bricked my note 7 to force me to turn it in.
Verizon
Note 7 from all over the world had to be turned in for the safety of citizens!
You
They even released a press release stating the same thing!
You
Yeah thats bull****. My phone was never at risk to explode. Never even got warm.
You
Only 35 worldwide exploded and they were all in Korea. None in the US. The oneshere were found to be fraud.
Verizon
I understand you are frustrated. Everyone had to do the same thing!
Verizon
Let me get you that number so you can get in touch with someone who can help.
Verizon
Or I can transfer you here in chat, how does that sound?
You
just give me the number. I need a break from dealing iwth you guys.
Verizon
1-800-922-0204!
You
Thank you.
BlakMajick said:
I hope you got that in writing. I was told I would have to pay my device off completely before I was able to upgrade. Here is the copy/paste of the chat:
Click to expand...
Click to collapse
Do you straight out them these payments or are you getting a monthly credit from Verizon that will pay off your device like I am? I came over from Sprint back in February when they revealed the unlimited plans and it was a promotion where I traded in my Galaxy S7 Edge and I got the LG v20 for free with a monthly $28 credit that will eventually pay off the phone. Yes I did multiple chats online and in my case, I can swap out my line with the Note 8 and still get the account credits. I even asked if I could "lend my phone to a friend" and they could use the V20 on their account (I'll be sending it to Samsung to fulfill the $425 off obviously) and he said yes that's not a problem because the installment plans don't put locks on the phones. Here's some text of a chat I had earlier.
Verizon
To give you a reference that your device payment credit will continue please keep this agreement number: XXXXXXXXX. This agreement is based on the active line where you device was linked to. Now, just as long as the line is active, regardless you'll use a different device and just as long you will not pay off the DPA (device payment agreement), the credit will continue.
You
Thank you! I have a few more questions.
Verizon
Yes, what questions do you still have while you have me?
You
Can I lend the LG V20 to a friend of mine, since I will no longer be using it?
You
And he can use it on his account?
Verizon
Yes absolutely he can use it on his own account. As long as the device payment will be fulfilled in 24 months, there will be no problem.
Verizon
Yes you are correct
What sucks is I had to give back my note 7 twice and I am using a note 3 there not going to give me anything for it lol
Sent from my SM-N900P using XDA-Developers Legacy app
after 6 phone calls (2 on hold hangups by customer service) 2 calls to samsung and one back to finally a person with a brain in their head, verizon is sending my a note 8 and paying my $264 balance on my s7edge i am also getting the 50% off on the note 8 so my monthly will be getting a $20 credit off each month
2 hrs work but worth it
furfmonkey said:
after 6 phone calls (2 on hold hangups by customer service) 2 calls to samsung and one back to finally a person with a brain in their head, verizon is sending my a note 8 and paying my $264 balance on my s7edge i am also getting the 50% off on the note 8 so my monthly will be getting a $20 credit off each month
2 hrs work but worth it
Click to expand...
Click to collapse
NICE!
i called in a few times before i got someone who helped me but eventually i was able to get verizon to allow me to use my smartwatch line to upgrade to the note 8 and once i receive the phone i will return the pixel xl and they will cancel out any left over payments then transfer my note 8 to my actual line
busventinc said:
What sucks is I had to give back my note 7 twice and I am using a note 3 there not going to give me anything for it lol
Sent from my SM-N900P using XDA-Developers Legacy app
Click to expand...
Click to collapse
They can give you $425. They told me to place the order and then give them a call and provide them your order them. They will note the order that you will be sending a note 3. As a precaution I paid with my Amex so if they try to screw me I will file a dispute. I'm not going to trade in my S8 Plus
Sent from my SM-G955U using Tapatalk
I wonder how I could dispute an issue with Samsung financing...I wanted the 0% instead of my 10% credit card. I don't think they will have issues unless the trade in is in poor condition.
btw, there are folks buying note 7's for 300-400 on craigslist. apparently, samsung is quietly buying them back. i'm meeting a guy in a place with cameras tomorrow to sell mine for 380.
i kept mine - i said bugger off to all those stupid letters and boxes.
and for all those folks who told me i was wrong for ignoring the harassing letters from verizon/samsung: pffft!
i have been using it as a really cool wifi tablet and now it's become my personal trade-in program for the note 8 i just pre-ordered from best buy.
BlakMajick said:
I hope you got that in writing. I was told I would have to pay my device off completely before I was able to upgrade. Here is the copy/paste of the chat:
Chat with us again if you have more questions or sign in to My Verizon to make updates to your account.
Your chat recap
Reference number:
726585455370932013
Chatted on 08/24/2017 at 15:09:38
Verizon
Hi! How can I help you today?
You
I want to know if the previous Note 7 owners who were forced to turn in their phones for other phones will be allowed to upgrade to the Note 8.
Verizon
Welcome to Verizon Wireless Sales chat! With whom do I have the pleasure of chatting today?
You
Stephen
Verizon
It's very nice to meet you, Stephen!
Verizon
Any customer can upgrade to the new Note 8!
You
We were told that if we turned in our Note 7 after the whole exploding battery incident that we would be allowed to upgrade when the new one came out. Is that going to be honored?
Verizon
There shouldn't be any issue!
Verizon
Do I have permission to access your account so that I can better assist you?
You
Yes
Verizon
Which line are we wanting to upgrade?
You
(Blanked by me)
Verizon
You are definitely eligible to get the Note 8 however you still have 17 payments left on the current phone.
Verizon
That would go the same as if you still had the Note 7 on your account.
Verizon
You would have to pay off that balance in order to get a new phone.
You
I know that. They told us that wouldnt affect us and they would waive that. So in other wor4ds Verizon lied again. They told us we wouldnt have to do that. I guess I will be changing carriers since I cant trust Verizon to keep their word.
You
I didnt change phones by choice. I was forced by your company to do so. I was assured by verizon that Note 7 owners would be upgraded at no penalty when the Note 8 came out. So you company lied again.
You
As long as we got another Samsung phone we would be able to upgrade at no penalty to us.
You
This is beyond messed up. Now I am stuck with a phone I never wanted in the first place and cant get rid of it.
Verizon
Stephen, you may of very well been told this. Did you hear this over the phone or in store?
Verizon
I want to guide you to the right place to get this information!
You
Over the phone from a Verizon rep
Verizon
Let me grab you the number to our Customer Care Specialist to assist with this issue okay?
You
When Verizon bricked my note 7 to force me to turn it in.
Verizon
Note 7 from all over the world had to be turned in for the safety of citizens!
You
They even released a press release stating the same thing!
You
Yeah thats bull****. My phone was never at risk to explode. Never even got warm.
You
Only 35 worldwide exploded and they were all in Korea. None in the US. The oneshere were found to be fraud.
Verizon
I understand you are frustrated. Everyone had to do the same thing!
Verizon
Let me get you that number so you can get in touch with someone who can help.
Verizon
Or I can transfer you here in chat, how does that sound?
You
just give me the number. I need a break from dealing iwth you guys.
Verizon
1-800-922-0204!
You
Thank you.
Click to expand...
Click to collapse
I got the deal you wanted, let me give you some advice.
It's about three things. One, don't use chat. Chat is impersonal and doesn't allow you to convey appropriate tone. Two, don't get rude or verbally aggressive. Three, you need a strong account. By that I mean like I have been toting a 250-350 monthly bill with Verizon for over 8 years with a good payment history as well.
After a good hour on the phone, and being told multiple times that I would have to pay off the 500 bucks still owed on the S7Edge I never wanted... and politely explaining that I needed someone to speak to that can work outside the usual box of rules they work within.... I finally got transferred to a supervisor who looked at the account, and said okay, I can make this right. He forced the contract as paid in full which pushed that 500 bucks onto my bill, then immediately went in and issued a credit for the same amount. This made my S7Edge paid for in full so I could not only upgrade early but get the same promotion as every Joe off the street that never went through 5 phones during the Note 7 fiasco. So I got it half price still like everyone else. It will be here tomorrow.
That was the kicker I think. I simply explained that if they had A. returned my old paid for Nexus 6 to me (which they said they couldn't do) or if I had the Note 7 still (which had the annual upgrade available), they would have exchanged it for a Note 8 right away no questions asked. So I simply said, I just wanted them to honor the annual upgrade I was entitled to beginning August 2016 when I agreed to purchase the preordered Note 7. They didn't have to pay off the 500 bucks on the S7Edge. But I promise you my approach combined with my logic and my account strength made it happen.
They even added 12gb to our data plan. The supervisor also personally called me the next day to confirm the transaction went smoothly and to be sure I was happy. I have never received that level of customer service from any company. It was truly refreshing.
---------- Post added at 01:13 PM ---------- Previous post was at 01:03 PM ----------
furfmonkey said:
after 6 phone calls (2 on hold hangups by customer service) 2 calls to samsung and one back to finally a person with a brain in their head, verizon is sending my a note 8 and paying my $264 balance on my s7edge i am also getting the 50% off on the note 8 so my monthly will be getting a $20 credit off each month
2 hrs work but worth it
Click to expand...
Click to collapse
They offered me the same deal initially, to pay half the remaining balance on my S7Edge. I said no thank you and called back and started over again with someone else who sent me to a supervisor who paid off my phone in full, all 500 bucks... .
serusaert said:
btw, there are folks buying note 7's for 300-400 on craigslist. apparently, samsung is quietly buying them back. i'm meeting a guy in a place with cameras tomorrow to sell mine for 380.
i kept mine - i said bugger off to all those stupid letters and boxes.
and for all those folks who told me i was wrong for ignoring the harassing letters from verizon/samsung: pffft!
i have been using it as a really cool wifi tablet and now it's become my personal trade-in program for the note 8 i just pre-ordered from best buy.
Click to expand...
Click to collapse
Now that's a shame! I too ignored everybody and kept my Note 7, it takes a full charge thanks to software blocking the charging update that makes it a brick. Also, as predicted, T-Mobile was not able to cut us off if you were paying your bill, so I've had full service this whole time. I, however, won't be selling this to anyone, it's going back to Samsung for a full refund! There is no expiration date on that recall! That's $850.00+ and use of a free phone for a whole year! I'll use an iPhone 5 to get the Note 7 owners discount.
neyenlives said:
I got the deal you wanted, let me give you some advice.
It's about two things. One, don't use chat. Chat is impersonal and doesn't allow you to convey appropriate tone. Two, don't get rude or verbally aggressive. Three, you need a strong account. By that I mean like I have been toting a 250-350 monthly bill with Verizon for over 8 years with a good payment history as well.
After a good hour on the phone, and being told multiple times that I would have to pay off the 500 bucks still owed on the S7Edge I never wanted... and politely explaining that I needed someone to speak to that can work outside the usual box of rules they work within.... I finally got transferred to a supervisor who looked at the account, and said okay, I can make this right. He forced the contract as paid in full which pushed that 500 bucks onto my bill, then immediately went in and issued a credit for the same amount. This made my S7Edge paid for in full so I could not only upgrade early but get the same promotion as every Joe off the street that never went through 5 phones during the Note 7 fiasco. So I got it had price still like everyone else. It will be here tomorrow.
That was the kicker I think. I simply explained that if they had A. returned my old paid for Nexus 6 to me (which they said they couldn't do) or if I had the Note 7 still (which had the annual upgrade available), they would have exchanged it for a Note 8 right away no questions asked. So I simply said, I just wanted them to honor the annual upgrade I was entitled to beginning August 2016 when I agreed to purchase the preordered Note 7. They didn't have to pay off the 500 bucks on the S7Edge. But I promise you my approach combined with my logic and my account strength made it happen.
They even added 12gb to our data plan. The supervisor also personally called me the next day to confirm the transaction went smoothly and to be sure I was happy. I have never received that level of customer service from any company. It was truly refreshing.
---------- Post added at 01:13 PM ---------- Previous post was at 01:03 PM ----------
They offered me the same deal initially, to pay half the remaining balance on my S7Edge. I said no thank you and called back and started over again with someone else who sent me to a supervisor who paid off my phone in full, all 500 bucks... .
Click to expand...
Click to collapse
After this I waited until the next day an called. I told the nice young lady what the situation was and she put me on hold. She came back and told me that I would still have to pay off the phone. I told her that would not be financially feasible because I owed $586 on that phone and I pay $521 a month on my bill every month (Have Me. my mom, my son and my wife on my account plus a few other devices). I told her that if I would be required to do that then I would explore my options of going to another company and having them pay off all of my stuff and then I would only have to worry about getting the phone. She put me on hold again for about 7 minutes and when she came back she told me that they were going to pay off the remainder of my phone. Problem solved.

Best place to pre-order Galaxy S9 & S9+ in the US?

I did some research, but it looks like there's no bundle this year and the options for a "deal" are pretty much limited to the Trade-In program (available almost everywhere) and the $100 off available only at BestBuy (but with a new activation).
Any other option that I've missed?
I guess it depends on if you want a snapdragon or exynos - I don't believe there is bundle like years past where you get a VR or Dex or something - but if you want to order the Exynos version - best I have found is Clove UK. They prep the phone to avoid region unlock when you turn it on here - great service - I got my note 8 there and have ordered my S9 Plus there too
I suppose the pre-order on Samsung site US will be the SnapDragon version... Is there any way to get the Exynos version in the US?
Poesini said:
I suppose the pre-order on Samsung site US will be the SnapDragon version... Is there any way to get the Exynos version in the US?
Click to expand...
Click to collapse
I don't think you can get the Exynos version in the use due to the region lock.
But you can get it from the UK. See Geekser's post.
Geekser said:
I guess it depends on if you want a snapdragon or exynos - I don't believe there is bundle like years past where you get a VR or Dex or something - but if you want to order the Exynos version - best I have found is Clove UK. They prep the phone to avoid region unlock when you turn it on here - great service - I got my note 8 there and have ordered my S9 Plus there too
Click to expand...
Click to collapse
Nice cause it comes with 128GB of storage as well... Wondering tho if you had to pay any customs fees.
Edit:
I just checked how much it would be in $ without any eventual customs fees and it comes down to 743.17quid which is $1021.09! Haha! I just refuse to pay 1k for a phone, even if I could run vSphere on it!
pirateye said:
I don't think you can get the Exynos version in the use due to the region lock.
But you can get it from the UK. See Geekser's post.
Nice cause it comes with 128GB of storage as well... Wondering tho if you had to pay any customs fees.
Edit:
I just checked how much it would be in $ without any eventual customs fees and it comes down to 743.17quid which is $1021.09! Haha! I just refuse to pay 1k for a phone, even if I could run vSphere on it!
Click to expand...
Click to collapse
I ordered my NOte 8 from them and when the phone shipped to me via DSL I did not have to pay any customs fees. Regarding the cost - in my view, to buy a samsung phone Like the S9 Plus that I can root and run custom roms - well - it's worth the price to me. Even though it does cost more than the Snapdragon phones sold here in the states - custom kernels will never be possible on those phones - so to me - its worth the additional cost.
Sadly looks official at least for the US no additional bonus on, Samsung, Best Buy or Verizon currently. Only deal I see is getting it from Best Buy with the $100 credit which makes at least the 9S+ $815 And the cheapest price period for this phone.
Will project treble help with timely updates for the unlocked? I'd rather purchase the unlocked over a carrier bloated 9/9+
I was going to order through Samsung and then I remembered that last year after I purchased my S8+ from T-Mobile less than a month later T-Mobile had buy one get one free deal and soon after Samsung offered the same deal with $0 down... I'm going to wait but Samsung is offering a trade in discount for eligible phones
Geekser said:
I ordered my NOte 8 from them and when the phone shipped to me via DSL I did not have to pay any customs fees. Regarding the cost - in my view, to buy a samsung phone Like the S9 Plus that I can root and run custom roms - well - it's worth the price to me. Even though it does cost more than the Snapdragon phones sold here in the states - custom kernels will never be possible on those phones - so to me - its worth the additional cost.
Click to expand...
Click to collapse
That's a good point and it makes sense, but I still think is too much for a phone that has a lifespan less than a year.
Deathman20 said:
Sadly looks official at least for the US no additional bonus on, Samsung, Best Buy or Verizon currently. Only deal I see is getting it from Best Buy with the $100 credit which makes at least the 9S+ $815 And the cheapest price period for this phone.
Click to expand...
Click to collapse
Correct, but that $100 is valid only if you activate a new SIM.
rjayflo said:
Will project treble help with timely updates for the unlocked? I'd rather purchase the unlocked over a carrier bloated 9/9+
Click to expand...
Click to collapse
Google says "Project Treble will be coming to all new devices launched with Android O and beyond."
unk2009 said:
I was going to order through Samsung and then I remembered that last year after I purchased my S8+ from T-Mobile less than a month later T-Mobile had buy one get one free deal and soon after Samsung offered the same deal with $0 down... I'm going to wait but Samsung is offering a trade in discount for eligible phones
Click to expand...
Click to collapse
That trade-in value is meh... Hopefully, they'll have nice offers later on, but till then I'll just preorder it at BestBuy and take advantage of the gift cards I have :angel:
pirateye said:
That's a good point and it makes sense, but I still think is too much for a phone that has a lifespan less than a year.
Correct, but that $100 is valid only if you activate a new SIM.
Google says "Project Treble will be coming to all new devices launched with Android O and beyond."
That trade-in value is meh... Hopefully, they'll have nice offers later on, but till then I'll just preorder it at BestBuy and take advantage of the gift cards I have :angel:
Click to expand...
Click to collapse
My wife says I am addicted to my phone and I think she is right. I have purchsed every Flagship Samsung has launched since the note 2. Every one of them. I typically buy them when they are released on Pre-Order and then sell my old phone to a friend or through Swappa. (I sell them at a good price - that is fair to both me and the buyer - and they end up getting an incredible deal - damn near new phone - in pristine condition - usually with a few accessories thrown in too. And I get excited every time a new phone comes out. I love toys - and I am really excited to play around with the S9 Plus. '
My Behaviour may end up sending me to the poor house - but then, it's only money. and you can't take it with you. LOL
by ordering Unlocked variant from Samsung US do you know if device will be fully unlocked OOTB or just need a sort of Activation on the first boot ?
Geekser said:
My wife says I am addicted to my phone and I think she is right. I have purchsed every Flagship Samsung has launched since the note 2. Every one of them. I typically buy them when they are released on Pre-Order and then sell my old phone to a friend or through Swappa. (I sell them at a good price - that is fair to both me and the buyer - and they end up getting an incredible deal - damn near new phone - in pristine condition - usually with a few accessories thrown in too. And I get excited every time a new phone comes out. I love toys - and I am really excited to play around with the S9 Plus. '
My Behaviour may end up sending me to the poor house - but then, it's only money. and you can't take it with you. LOL
Click to expand...
Click to collapse
I noticed in ur sig you have the note 8 and pixel 2 xl. How do they compare battery life wise? I have the pixel 2 xl and I'm thinking about getting the s9+. Kinda craving some more features. How smooth is the note 8 on oreo? :victory::silly:
Is there a difference between the Verizon and Unlocked variants? I pre-ordered through Verizon but it's $100 more... Am I asking for trouble getting an unlocked version?
I pre-ordered the unlock version from Best Buy, but just within minutes of going live, it was unavailable for shipping and thus the only option I had was to pick it up from the store. Anyone else had this problem?
pirateye said:
Correct, but that $100 is valid only if you activate a new SIM.
Click to expand...
Click to collapse
Actually no. I have one on an existing line and new line I still got the $100 credit toward each phone.
Only reason i know this is Wife has an existing line and was going to get an S8+ but the deals went out on that, at least right now, so temporarily I have a S9+ on pre-order just in case I can't get one.
rimz808 said:
I pre-ordered the unlock version from Best Buy, but just within minutes of going live, it was unavailable for shipping and thus the only option I had was to pick it up from the store. Anyone else had this problem?
Click to expand...
Click to collapse
I could get mine from the store or shipped to my place. I opted for the store since its right down the street from my work so makes it easy to nab it.
That was for both Unlocked or Carrier Locked phones.
Geekser said:
My wife says I am addicted to my phone and I think she is right. I have purchsed every Flagship Samsung has launched since the note 2. Every one of them. I typically buy them when they are released on Pre-Order and then sell my old phone to a friend or through Swappa. (I sell them at a good price - that is fair to both me and the buyer - and they end up getting an incredible deal - damn near new phone - in pristine condition - usually with a few accessories thrown in too. And I get excited every time a new phone comes out. I love toys - and I am really excited to play around with the S9 Plus. '
My Behaviour may end up sending me to the poor house - but then, it's only money. and you can't take it with you. LOL
Click to expand...
Click to collapse
I think I know exactly what you mean
Well said and I totally agree with every single thing you just said :good: lol
Best for me was Best Buy. I was initially gonna skip the GS9+ but when I saw that the trade-in value for the GS7 Edge was $300, I decided to go for it.
Sent from my SM-N900P using Tapatalk
aknotts415 said:
I noticed in ur sig you have the note 8 and pixel 2 xl. How do they compare battery life wise? I have the pixel 2 xl and I'm thinking about getting the s9+. Kinda craving some more features. How smooth is the note 8 on oreo? :victory::silly:
Click to expand...
Click to collapse
I actually sold the Pixel XL about a month after buying it. I missed the Camera on my S8 and then Note 8. Pixel battery was good I guess, about the same as my Note 8 - it was a good phone but I don't think it was as good as either the S8 PLus or the NOte 8, IMHO
I just ordered my s9 plus from Samsung, and Im on Verizon so I'm hoping I have no issues with the unlocked version.
I was going to upgrade if there was a good bundle. I was really hoping for a Dex pad since the new version costs what the VR kit once did. But, I've always wanted to try a Note and my S8+ is doing fine. It was getting that mystery lag, but a recent hard reset seems to have fixed that.
If a great deal comes along, maybe I'll upgrade.

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