The OppoStyle.com has been closed officially.
In the meantime the after sales service is still
available as per the after sales policy.
For further assistance, please contact
[email protected].
This is the END
Related
December 12, 2011
Dear customer,
Thank you for pre-ordering the Asus Transformer Prime Tablet and Keyboard Dock (Web ID: 10186527 & 10186526) from Futureshop.ca. We've recently been informed by Asus that there is an unexpected delay in receiving the items, and as a result, we are unable to ship the tablet on the date originally planned. We're sorry to be the bearer of this news; however, we will contact you as soon as we receive the shipment from Asus, and are ready to ship the product to you.
Please accept this $25 credit to use towards a future purchase with us. Please enter your promotional code FUTUXXXXXXXXX at check out.
If you're on a tight schedule to receive the tablet by December 25, 'tis the season after all, you may choose to your cancel your order, which can be done by signing in here.
If you have any questions, please email our customer service department here.
We appreciate your understanding and look forward to sending you the Asus Prime Transformer Tablet and Keyboard Dock when the device are ready to launch in Canada.
Sincerely,
The Futureshop.ca Team
thats a delay email, not cancellation.
mostly because it will be after 12/25 delivery.
wrong title.
Sorry to hear, OP. Many of us have received a few similar emails.
There we go! So NCIX wasn't crazy for sending the same email a few days earlier. Maybe it's just a Canada thing... Only time will tell...
SwissyChief said:
There we go! So NCIX wasn't crazy for sending the same email a few days earlier. Maybe it's just a Canada thing... Only time will tell...
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memory express sent them as well and I emailed and asked for clarification and got this
Originally we were supposed to get them on the 6th of December. According to Asus they are shipping on the 15th which means in theory we should have them on or after Christmas day.
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SwissyChief said:
Maybe it's just a Canada thing...
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I'd bet that to serve the U.S., Asus probably has a contract with a logistics company that they drop ship to who then manages and distributes inventory on their behalf. Because of the smaller volume in Canada they may ship directly from Taiwan. That would explain why "shipping on the 15th" may or may not make it before X-Mas.
Is there anyone experienced the RMA process in Sydney Australia? Please share?
Is there any near by ASUS support site so I can drop my Prime for RMA?
Thanks
dingotech is the Australian repair agent for them, mine is still with them, they are about 3 weeks behind according to asus.
They recieved my on the 10/05/12
started work on it on the 28/05/12 after some phone calls to their voicemail and calls to asus, i finaly got response on 01/06/12 via email:
they sent me:
Updating you on your repair; I have escalated this repair with management and requested our head technician to perform an urgent diagnosis on your unit within 1-2 business days.
After diagnosis there will be a 1-3 business day wait for parts depending on stock availability and your repair will resume to final testing stage, followed by shipping shortly after.
Estimated time of completion for your repair at this stage 5 – 7 business days.
If you have any further questions please don’t hesitate to contact our service centre via the contact details below.
i sent:
This unit in question was already put down as priority on Friday 18th of May when I called and got through and was advised it would take 5-7 business days and then on Tuesday 29th of May I tried to call left a message to get a call back and I’m still waiting for it was advised by Asus call centre that you had just received the unit that day I then looked on line at the delivery details and the unit arrived on the 10th of May.
and they responded:
As per your email below, I have escalated this repair for same day diagnosis repair. Your will receive email updates to confirm the status of repair as we proceed.
If you have any further enquiries please dont hesitate to contact our Service Centre via the contact details below.
Kind regards
Monique Armani
Support Desk
Fax 02 8745 8498
Email
Web [email protected]
www.dingotech.com.au
Address 97 Derby ST. Silverwater NSW 2128
Im sorry if like me you were expecting Australia to be better than the us, oh well.
Thanks for sharing ur experience. It is really helpful for me.
I may contact them then ask for dropping it to support centre because it is in Silverwater which is near by my house.
Sent from my Desire HD using xda premium
they updated my rma status tonight to:
Waiting-[WB5] Wait for Repair\Test\Aging
Good luck with yours, I hope they have caught up.
Unit arrived today, 12/06/12, will see if fault is fixed
xn1337 said:
Unit arrived today, 12/06/12, will see if fault is fixed
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Please update this thread or PM me if it fixed the WIFI issue.
My PRIM is working so good. The only thing is wifi is not so strong when accessing far from the ROUTER.
Unit came back with wireless working all over my house, but even with the new motherboard i have Serial Number Unknown
what sought of crap is this asus!!!
Not sure where to put this, so I'm putting it here. I attempted to buy G-Watch from in.mobilefun.com (mobilefun.co.uk's india website). A day later they informed me that due to shipping issue they are unable to make the item available in India at all, they have since removed it from their indian website. The money was credited back to me.
HOWEVER, they have since re-debited my account for said money, under the same transaction (reversal of above credit). CAlling up mobilefun's UK phone numbers usually does not connect me to anyone and when it does I get a rather unhelpful set of people telling me they have no idea about the re-debit, the last they see is that my account was credited BACK for the amount.
PLEASE no one buy from this site, they are swearing they didn't take my money, not shipping or having any promise of ever shipping the item to me or this country at large, and have taken my money and refusing to give it. Since Visa's dispute policy is 10-15 days post-purchase I have to basically wait a month before even thinking about getting my money back.
I kinda doubt that mobilefun.co.uk is a fraud. Im not from the UK, but they have a trustworthy rating. Maybe your bank has made a mistake. Have you tried contacting your bank and asking them about it? That's what I would do.
Mobilefun isn't a fraud, but they do tend to have dubious practices concerning stock levels. They will claim an items in stock when its not so that you order with them and they hope you will wait rather than cancel..
Ask your bank about it. They should reclaim the money.
Even though you may see a reversal sometimes they can stay pending for several days. Same with any pre-authorized amount when you first purchased the item. Sometimes these will drop off the account before it is fully posted. I'd call the bank though they should be able to tell if it was a hold or pending debit or credit to your account.
They are using your money to buy more stock of items then by the time you fight it they have sold enough to cover it. It's called a float. Terrible practice.
Sent from my LG-F400K using XDA Free mobile app
coolsilver said:
Even though you may see a reversal sometimes they can stay pending for several days. Same with any pre-authorized amount when you first purchased the item. Sometimes these will drop off the account before it is fully posted. I'd call the bank though they should be able to tell if it was a hold or pending debit or credit to your account.
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My bank says it was originally a hold that was reversed as the order was cancelled, but the "reversal was reversed" in essence, mobilefun basically claimed their money back from my bank after reversing it
Hi TjPhysicist,
I am from the Mobile Fun Indian customer service team.
If you would kindly let me know your order ID and I will look in to this as a matter of urgency and respond via email.
Can I also ask for any Customer Service Ticket ID's for any queries you have submitted to us, so I can investigate the level of service we have provided you already.
We have indeed removed the LG-G watches from our Indian site as we are unable to sell them currently due to supplier restrictions. We are however working hard to try to rectify this issue and have them listed again as soon as possible.
Yours faithfully,
Mobile Fun India
MobileFun India said:
Hi TjPhysicist,
I am from the Mobile Fun Indian customer service team.
If you would kindly let me know your order ID and I will look in to this as a matter of urgency and respond via email.
Can I also ask for any Customer Service Ticket ID's for any queries you have submitted to us, so I can investigate the level of service we have provided you already.
We have indeed removed the LG-G watches from our Indian site as we are unable to sell them currently due to supplier restrictions. We are however working hard to try to rectify this issue and have them listed again as soon as possible.
Yours faithfully,
Mobile Fun India
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3949286 is the order ID#. I have called many times about this and am assured that you have *not* made any debits further to the credit on your side. The bank says that the second debit and the first are in fact done under ONE single authorisation code (not sure what that means). All in all, my whole experience is soured, It could be the bank being wierd, I don't know, but the result is the same.
TjPhysicist said:
3949286 is the order ID#. I have called many times about this and am assured that you have *not* made any debits further to the credit on your side. The bank says that the second debit and the first are in fact done under ONE single authorisation code (not sure what that means). All in all, my whole experience is soured, It could be the bank being wierd, I don't know, but the result is the same.
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Hi TJPhysicist,
This does sound very strange and my apologies for this. Would it be possible to send over the full details of the individual transactions(including times, dates and auth codes) to [email protected] and I will investigate further with our payment service provider. Like you said it may just be the bank being weird and hopefully it will be cleared up in the next 24hrs.
My apologies again for the inconvenience caused and I assure you that this is the first case of this we have dealt with in the numerous refunds we have ever processed.
TjPhysicist said:
3949286 is the order ID#. I have called many times about this and am assured that you have *not* made any debits further to the credit on your side. The bank says that the second debit and the first are in fact done under ONE single authorisation code (not sure what that means). All in all, my whole experience is soured, It could be the bank being wierd, I don't know, but the result is the same.
Click to expand...
Click to collapse
Hey, was this issue resolved or not as i am thinking to buy a 3500 MAH battery from mobilefun, i will place my order on your feedback only
I had purchased Xiaomi Mi5 mobile from Xiaomi's india website (mi.com/in) on 11.04.2016 worth Rs 24,999. Xiaomi was offering mobile accidental & liquid damage insurance of Rs 499 for my mobile. I purchased this Insurance plan called "Mi protect". Insurance claim is facilitated by 'One Assist Consumer Solutions Pvt. Ltd.' while their Insurance partner is 'National Insurance Company'.
I keep my mobile on my bed while sleeping everyday. On 23.04.2017 morning I found that my mobile fell from bed while I was asleep. My hand would have struck the mobile at night during sleep.
I reported the incident on the same day to One Assist customer support team. During claim process I suffered many problems which I would like to share as below :-
1. I was promised a temporary mobile for 7-15 days by One Assist which they didn't provide.
2. They asked me to courier my mobile to their service centre (Kolkata) through their courier partmer 'Blue Dart courier' but provided me wrong address due to which I nearly lost my mobile.
3. They argued that the address is correct and they receive other mobiles on the same address and will talk to courier company regarding this matter.
4. They later accepted that the address is wrong and said that they will talk to courier company to deliver it to correct address.
5. They now said it was my mistake that I sent to wrong address and asked me to talk to courier company myself for change in delivery address which I managed to do after many repetitive requests to courier company.
6. On 19.04.2017 they conveyed me that my claim is rejected due to "EXCLUSION 1 - loss or damage to the Gadget due to mysterious circumstances / disappearance or unexplained reasons."
7. I refused to accept this as mysterious / unexplained and asked them to clarify any doubts if they have or let me contact any higher official for my grievance but they denied my request and said that their decision is final.
8. They said that my unrepaired mobile would reach me by 7-10 days maximum and I have not received any dispatch details of my mobile as of today (09.05.2017).
9. On 21.04.2017 I received a call from a courier boy(Mumbai) saying 'we have received a request to pick n drop a package from you, where is your address?'. I told them that I am the recipient, I don't know where is my mobile currently, please ask One Assist where is the pick up address.
I conveyed this error to One Assist team. They said they will look into this matter.
10. On 24.04.2017 I again received a call from the same courier boy, asking the same details. I again talked with One Assist team and asked how this same error happened twice. They again promised to solve the issue.
11. On 27.04.2017 I received a call from One Assist asking for confirmation that whether I have received my mobile or not. When I told them about courier boy errors, they asked me that agent's phone number and promised swift action.
12. I talked to Xiaomi customer care but they refused to entertain my request to interfere and asked me to contact One Assist only.
13. I have sent many emails and made many calls to them. Only reply they give is that "my matter has been escalated to concerned department, the issue will be resolved within 48 hrs."
14. When I call their customer care number, they put me on hold for 10-20 min then cut the phone. When I call again they don't pick up my phone. I have to call them from other numbers so that I can talk to them.
As you can read, One Assist team is highly unprofessional, ridiculously lazy and they have no communication/co-ordination between them.
I hope you can imagine the suffering through which I have gone because of inefficiency of One Assist team. I am not alone, these people are doing the same thing to almost everyone. I searched Google and found hundreds of people saying the same thing. even if they return your phone after few months it would not be usable.
I request you to stay away from them and save time and energy.
It's related to rom, kernel, recovery or other development? Sure it is
Dude i think youre in wrong section, there is a section called guides news and discussions, that will be best place for your thread,
---------- Post added at 03:55 PM ---------- Previous post was at 03:53 PM ----------
Moved here out of the Development Section.
Same story
I faced very same problems with OneAssist team. Instead of fixing my mobile they have broken it. My sim tray was missing and wifi doesn't work. And no response after repetitive calls. Highly recommended not to ever buy mobile insurance from OneAssist ever.
One Assist provides insurance claims for accidental damage.
One Assist provides insurance claims for accidental damages and not for the damages happened due to your negligence. It's yours mistake.
So my Axon 7 doesn't charge properly, and I wanted to get it advance replaced. Last week this is what I received back from dfcomputer, the official Canadian warranty provider for ZTE.
"Dear ZTE customer,
We have refund your deposit $650 due to shortage of replacement devices and parts, the service is closed.
"
And:
"Dear ZTE customer,
We currently do not have the device in stock. Head office does not provide the shipping information according to when the devices will arrive. Please check back with us later."
Then I checked back with them a week later:
"Dear ZTE customer,
Head office closed advance service. We only can do standard repair service. If you want to send the phone in and we will try to repair your device for you."
Newegg is still advertising phones being sold as Passport 1.0 warranty, which at this point is untrue.
If you're in Canada, beware buying one of these devices. And probably, in general.
If ZTE doesn't step up this will be the last device I buy from them. Otherwise, I love the phone.