HTC One A9 No data connection with O2 sim - Android Q&A, Help & Troubleshooting

This is really doing my head in as I'm not a techy type of guy :crying:
I have HTC One A9 and I have data connection issues that I can't seem to get around. I just ported my old number to a o2 sim and although I can make call I can't get the data connection started. It seems as I insert the sim, it doesn't populate with APN setting. I've tried manual settings and doing network reset. Nothing seems to work
The screen keeps showing "access point names are not available for this user".
I've done a factory reset and that didn't work. When I used other Sims the APN setting populate right away, so it seems my phone is having trouble setting up APN with this particular sim ??

Related

Lumia 800 on Straight Talk . . . Live Services Borked

Anyone try this? Windows Phone on Straight Talk?
Mobile data (internet) works perfectly fine (and fast!) but I can't connect to live services . . . which kills the user experience of a Windows Phone. The Live services work over wifi, but when there is no wifi connection, the services, including marketplace, bing search, scout, etc simply refuse to connect.
Any thoughts on how I can correct this? I've tried everything I can think of and spent hours searching to no avail.
Any help is much appreciated.
Hi, I have the Lumia 800 on Straight talk and everything works perfect.
Make sure the apn setting are good.
Is Straight talk a network that gives you SIM card and no phone?
If it's a network that uses some other carrier's masts i.e. O2, Vodafone for example, then there is a solution to it.
How do you get your APN settings on your phone? Do you enter it manually?
Here is what will help you:
Once you connect to wifi to do whatever you wish and you complete using wifi, go to your network settings, mobile settings, then edit apn - enter your APN settings manually. I am not sure what Straighttalk APN settings are but you would surely find it somewhere.
After saving the APN settings, restart your phone but make sure wifi is switched off before you restart.
After the restart you will be able to use Live services with 3g.
However as soon as you reconnect to wifi, you will have to re-do the whole cycle each time in order to get Live services working on 3g again.
This might or might not work. I had exactly same issue on giffgaff. I have spent 3 months trying to figure out, flashed ROMs, hard resets, swapped carriers etc and finally have found this to be the way it works. I own a HTC Titan. Till today I thought, it was HTC's fault because I have ruled out carrier and MS for this. But if the above works for you then, it clearly isn't HTC's or carrier's fault but sure OS that keeps forgetting the APN. The reason this happens is because Straighttalk in your case and Giffgaff in my case, DO NOT have APN settings stored on their SIM cards. The OS doesn't seem to be configured to remember it. Ideally when you swap from wifi to 3g, your OS shouldn't have to read your SIM. However WP in current state seems to be reading SIM everytime you swap from wifi to 3g. However, when it can't find anything on the SIM i.e. APN settings, the live services won't work.
If this works, please please please drop me a PM as I don't use this Lumia forums at all. I have a Titan, so I wouldn't know. But if this works, I will have to write to WinPhone Support with whom I've been conversing for about a month now!!
palmbluetooth said:
Hi, I have the Lumia 800 on Straight talk and everything works perfect.
Make sure the apn setting are good.
Click to expand...
Click to collapse
Mind sharing what settings you're using? Also, are you using WP's built in APN tool or Nokia's Network setup?
APN is: att.mvno (all other fields are empty).
Using the built in WP APN under cellular in settings.
Tried the Nokia but it messed up the phone so I took it out.
Let me know if this helps.
I'm using my 800 on StraightTalk and have had the same issue. I found there are essentially 3 places where the APNs can be set up, and reboots must occur at the right time. (Win settings, ##634#, and Nokia tool)
it seems to be overly sensitive as to how they are configured. I must have reset this thing at least a half a dozen times before getting it to work. Ultimately, I ended up with the settings in all 3 places, but the sequence I did it in is Win Settings (network APN), ##634# (both network and MMS settings), a reboot, and then download the Nokia tool via WiFi and use it to enter the settings there for both network and MMS followed by another reboot. That issue is most definitely related to the APN settings, but I'm not quite certain why I had to do the hokey pokey to make it work. None-the-less, I hope this helps a little. Once you get it working, it seems to stick through reboots, wifi, or pretty much anything except swapping out the SIM card, which hosed everything up again.
mowrangler said:
I ended up with the settings in all 3 places, but the sequence I did it in is Win Settings (network APN), ##634# (both network and MMS settings)
Click to expand...
Click to collapse
Interesting. . . There doesn't seem to be anywhere to do that in the most up to date version of the diagnostics tool. (I know they changed a few things in the most recent update.)
I may have to restore to a previous version . . .
Thanks
mowrangler said:
I'm using my 800 on StraightTalk and have had the same issue. I found there are essentially 3 places where the APNs can be set up, and reboots must occur at the right time. (Win settings, ##634#, and Nokia tool)
it seems to be overly sensitive as to how they are configured. I must have reset this thing at least a half a dozen times before getting it to work. Ultimately, I ended up with the settings in all 3 places, but the sequence I did it in is Win Settings (network APN), ##634# (both network and MMS settings), a reboot, and then download the Nokia tool via WiFi and use it to enter the settings there for both network and MMS followed by another reboot. That issue is most definitely related to the APN settings, but I'm not quite certain why I had to do the hokey pokey to make it work. None-the-less, I hope this helps a little. Once you get it working, it seems to stick through reboots, wifi, or pretty much anything except swapping out the SIM card, which hosed everything up again.
Click to expand...
Click to collapse
I just activated my Straight Talk SIM yesterday (I was on T-Mobile's EDGE connection) and used Nokia's Network Setup tool to add, and make current, a new APN with att.mvno under the Internet APN's 'name' field. That's all I did, and data works fine (surprisingly, even on the RM-801 which doesn't have AT&T's 850MHz band).
jenesuispasbavard said:
I just activated my Straight Talk SIM yesterday (I was on T-Mobile's EDGE connection) and used Nokia's Network Setup tool to add, and make current, a new APN with att.mvno under the Internet APN's 'name' field. That's all I did, and data works fine (surprisingly, even on the RM-801 which doesn't have AT&T's 850MHz band).
Click to expand...
Click to collapse
How is call quality and what are your download/upload speeds. Been debating whether I should get a RM-819 device which is harder to obtain than a RM-801.

Access Number On My Android Device!

Hi there...
I have a very bad problem with my android device...
I have a android tablet device and I like to use 3G on it but my 3G career settings need access number value. It's *99# but I can't find "access number" section on my APN settings. Please help me to solve this problem!
Thanks a lot!
Access number is used if you're using a 3G modem on a computer. It's like an initialization so that computer thinks it's dialing up. Modem would still have APN settings set up inside.
If you have a tablet, you need the APN settings. Generally, copying everything from another phone on the same carrier does the trick. Calling up your provider and asking them directly will also work. I've had to do that before.
Thanks for your quick answer!
As I said, I have an android tablet. When I use my tablet modem on my PC, it works perfectly! But when I connected it to tablet it didn't work. I try another simcard (with different career) and it works on my tablet then my tablet, modem and simcard works but settings on my tablet for 3G simcard is wrong!
Only different between settings on tablet and PC is "Access number"! So what's my problem? I'm so dizzy!!
Ok, lemme understand it correctly..
First of all, you have two sim cards that you can use in the tablet. I'll refer to them as card one and card two.
Card one - you put into tablet, and the internet doesn't work. However, when you tether tablet to a computer internet works. Right?
Card two - internet works fine on the tablet, and if you tether it to the PC.
Is this about right?
Ok so, here's what I would do.
Insert card two, check APN settings on the tablet. Settings -> Wireless(2.3 and below) / More... (3.0 and above) -> Mobile Networks -> Access Point Names
Take note of the name, APN, MMSC
Insert card one. Check APN, and see if they have changed. If they're the same, then the sim card doesn't specify APNs, and you'll need to talk to your provider. If there's nothing there, same story. If they have changed to something else, then it's a good sign. Keep troubleshooting.
What I mean by sim card specifying APN... Some providers encode their sim cards with all the APN settings, so you can easily swap them. Others code those into devices, so if you insert sim card from second type of provider into device from first time of provider or no provider, you won't get any settings and will have to do them manually..... Sorry if this is confusing
Ok, so, if there are new APN(s) after inserting card one, check if you have packet data enabled (same menu - Mobile Networks). Then check if you get 3G(Edge,H+,4G etc) symbol showing up on the notification bar..... If you don't then most likely APN settings are still wrong, which brings me back to call your provider. Otherwise, you may have problems with proxy, or somewhere in the system.
Oh, and that access number, seriously that's not your problem.
So try the above, and let me know how it works out

HTC Rezound on PagePlus 4G LTE not working wiht P+ Sim Card

So I got the PagePlus Sim Card, contacted P+ to register it and what I ended up with initially was no voice/txt/mms/data. Previously I had voice/txt/mms/3G. I loaded different roms, reformatted phone, did system restore but the only thing that got voice/sms/mms/3g back was changing from NV only to RUIM Only. OK, so at least I have that back. But no matter what I do I can't get the LTE! Did any one had any luck getting LTE working on their device? I noticed on the simcard package it said something like "you might have to change your APN settings". Can someone please help? Post your DFS screenshots maybe? APN settings?
Any luck? I considered trying, but being that I had a hard enough time getting 3G to work... I'm not so sure I'm willing to put much effort into it! You have to order the sim card, right? Or can you get it in a store somewhere?
I bought the sim card on eBay. Still no luck with LTE. P+ gave me apn settings but still nothing.
There is something weird going on with the APN settings. My rezound is running stock latest rom. By default there is one verizon APN entry - Internet. The weird part is that when I add any new APN it appears in the list but I cannot select it - there is no select bullet to the right. Also, why is the default APN's MCC is 311 and MNC 480? And if I enter anything other than those numbers for new APN entry and click save it does not appear in the list?
UPDATE: I figured out that if you include word "default" in APN TYPE field than it gives you a select circle for that APN.

Anyone using this phone with AT&T in the US?

I love this phone....there, I said it. But it's driving me crazy.
I bought it from a Chinese retailer, who shipped it with X821 firmware, but the box states that it's an X820. I doubt there is any difference in the hardware.
I would have left everything as it was, but I can't seem to make phone calls (don't have a data plan yet...yeah, I know....) with anything other than 2G, and that is about to go extinct. When I set it to WCDMA, it shows a UMTS connection, with no carrier designation, but the tower is the same one I connect to with 2G. The phone does sometimes show an AT&T 3G connection in the status bar, but I can't make calls, even though I have full signal. When I place the same SIM in my old HTC Inspire, the same monitoring app shows "UMTS - AT&T HSDPA+" and works just fine.
I'm at my wits end. I have rooted, installed TeamSpain recovery, replaced the firmware with the X829 and even tinkered with the frequency configurations through DFS Studio (which did a lot of complaining, and I'm still not sure if the changes stuck 100%). I also played with APN settings and tried the SIM in different slots, both alone, and with another SIM. And after all of that, still no progress in getting this phone to use a 3G or 4G connection to make calls. If I don't set it to "GSM only", no phone calls in or out. I'm essentially right under a tower, so signal shouldn't be an issue.
If anyone is using the same provider in the US, and is not having these kinds of issues, I'd really appreciate hearing what firmware you are using, and/or what you did to get things working.
I am using it on x820 with official stock 0.17s firmware, and did a dirty flash to cuoco92's 17s firmware. Everything works including HD voice calls, and full LTE.
xterminater07 said:
I am using it on x820 with official stock 0.17s firmware, and did a dirty flash to cuoco92's 17s firmware. Everything works including HD voice calls, and full LTE.
Click to expand...
Click to collapse
I tried this, as well as the Remix ROM. In fact, I think I've tried just about everything, without success. At one point, I had one of the apps indicating a 4G connection, but the phone diagnostics showed GSM (2G). Even the apps aren't all sure what to make of what's going on with the connections reported by this phone.
Currently on the cuoco92 v35 ROM. When WCDMA is enabled, I see simply a good UMTS connection , sans carrier name, in the "Network Cell Info Lite" app, and no ability to make calls. I also often (but not always) see the "AT&T 3G" sign. 4G or LTE never shows at all, even though the diagnostics show that the phone is communicating with an LTE transmitter, when preferred network is set to "unknown". It won't even let me set things like "LTE only".
Any chance you could set your phone to WCDMA and see what the "Network Cell Info Lite" app shows you? Anyone else with this phone on AT&T?
BTW, I am now using a data plan, which I thought might make a difference. It doesn't. EDGE data only for me . New SIM card is on the way, but my hopes aren't high.
Is it possible for a Chinese seller to have borked the phone so thoroughly with their x821 ROM (it's an x820 marked phone), that it keeps any subsequent radios from flashing properly? I don't know how/why it would work for some and not others.
Starting to really dislike this "phone"......it's more of tablet at this point.
Thanks.
I think APN is not set for AT&T
try this:
"Main steps
To use data services on our network with a non-AT&T device, you may need to program the data settings. The sections below provide the correct settings and steps for programming based on your device type and operating system.
.
Access the Settings menu.
Locate and select Wireless & Networks or More Networks.
Select Mobile Networks.
Select Access Point Names.
Locate and select the option to add a new APN. This is usually accessed by a + symbol on the screen or by tapping the menu button.
Program each field using the settings below.
Save the changes to return to the APNs menu and select the new APN.
Name ATT Phone
APN phone
Proxy Not set
Port Not set
Username Not set
Password Not set
Server Not set
MMSC
MMS proxy
MMS port
MCC 310
MNC 410
Authentication Type None
APN type default
APN protocol IPv4
Bearer Unspecified
Note: If you are unable to program your device following the steps above, refer to your user manual or contact the manufacturer for assistance."
Cadet_C said:
I think APN is not set for AT&T
Click to expand...
Click to collapse
Thanks, but I wish it were so simple. I have tried this, and other APN settings. None work to get this phone to be usable on anything other than 2G.
I just received and activated the replacement SIM. Still no improvement. While typing this, I have Network Cell Info Lite app running, and with the Set Preferred Network Type showing "Unknown" in the phone's diagnostic screen, It will switch randomly between "EDGE AT&T" (which works fine) and "UMTS -" (which is useless). Both have strong signals. For a split second before it switched to "UMTS-", the app showed "GPRS AT&T", but only for a split second before it kicks over to "UMTS-".
I wish someone using this "phone" on AT&T in the US, would run this app to compare notes. It may be that that the phone works fine on a full implementation of LTE (i.e. in locations where AT&T have already deprecated 2G) but not in other areas. Still, that doesn't seem to explain why this phone seems unable to register on the same 3G network, used easily by my other phone, with the very same APN settings and SIM.
You would have to call att and check if they turned our phone on to use lte. If your phone is not "registered" as an LTE capable phone it wouldn't be able to pick it up. This phone has all the bands needed for AT&T because I am using it now. All LTE work straight out the box, and i'm on the latest 19s cn rom
xterminater07 said:
You would have to call att and check if they turned our phone on to use lte. If your phone is not "registered" as an LTE capable phone it wouldn't be able to pick it up. This phone has all the bands needed for AT&T because I am using it now. All LTE work straight out the box, and i'm on the latest 19s cn rom
Click to expand...
Click to collapse
I'm a bit confused. Is this what you did to achieve proper function of this device? I.e. calling AT&T and getting them to do this for you? My conversation with their tech person didn't seem to bear fruit in this regard.
Also, which slot do you have the SIM card in? I've used the stock 17s and now on cuoco92 v35 ROM. There definitely seems to be a difference in how the network settings behave, based on the location of the SIM. At one point, after selecting BAND 6 (when it would let me), the phone showed a constant "AT&T 3G" connection, but it was useless. No calls and no data.

S9+ US Unlocked, FULL Network Reset?

So, when I first put my SIM in, my phone restarted and I got some texts informing me of settings in a configuration menu to install, and when I did almost everything worked perfectly fine. Upon one of the things acting strange, i reset my networking settings and input the specified APN settings for my carrier (Ting), but then MMS wont work and when I get calls it goes straight to voicemail. By default under "Access Points", it has a "Ting Data" option which can't be changed, but has incorrect APN settings according to the ting website, so I make a second one and select it instead.
Anyhow, I want the original configuration install options to reappear like when I first installed my sim but I cannot find anything about them or find any configuration menu. They did add new APN settings in there when I did it and MMS did work at the time and I did get calls. I've already removed my sim, and placed it back in with no luck, restarted phone, soft reset phone, reset Access Points to default, and reset network settings via the Reset menu, and no luck.
Is there a dial code I can enter to find this APN install menu? or get it to do a full network reset as if I put my SIM in for the first time WITHOUT a full factory reset.
Edit: Got it working somewhat. It says I have LTE connection, but only wants to work on and off. Any ideas of how to fix this?

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