claro message pop out on my screen "te informamos que este smartphone se encuentra" - Samsung Galaxy S9+ Questions & Answers

claro message pop out on my screen "te informamos que este smartphone se encuentra"
can somebody help me solve this problem ?
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This is the English translated version of the message (using google translate):
"We inform you that this Smartphone is disabled due to delay in the payment of the fees. Claro invites you to pay immediately so you can enjoy the Smartphone"
The problem is the phone was disabled due to non payment. Unfortunately no one can help you here, forum rules prohibit this. As an example the link below was the response from a moderator over a person how to unlock a financed phone (with a balance owed).
https://forum.xda-developers.com/showpost.php?p=77825724&postcount=6
If this is your phone then you must pay your phone bill to get the phone re-enabled..
If you bought the phone and it was like this then you must contact the place of purchase to get a working replacement or your money back.
If the phone was purchased from a person who still owes money then have them bring the bill current or return the phone to them and get your money back.

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scottusa2008 said:
This is the English translated version of the message (using google translate):
"We inform you that this Smartphone is disabled due to delay in the payment of the fees. Claro invites you to pay immediately so you can enjoy the Smartphone"
The problem is the phone was disabled due to non payment. Unfortunately no one can help you here, forum rules prohibit this. As an example the link below was the response from a moderator over a person how to unlock a financed phone (with a balance owed).
https://forum.xda-developers.com/showpost.php?p=77825724&postcount=6
If this is your phone then you must pay your phone bill to get the phone re-enabled..
If you bought the phone and it was like this then you must contact the place of purchase to get a working replacement or your money back.
If the phone was purchased from a person who still owes money then have them bring the bill current or return the phone to them and get your money back.
Click to expand...
Click to collapse
this device was bought from colombia but actually used in israel
so this message has no purpose

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The person you bought it from apparently hasn't paid off the phone. That is the purpose of the message
Sent from my SM-G965U using Tapatalk

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tdevaughn said:
The person you bought it from apparently hasn't paid off the phone. That is the purpose of the message
Sent from my SM-G965U using Tapatalk
Click to expand...
Click to collapse
bought from a store
brand new

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Contact the store where you purchased the phone. Sounds like the phone is black listed
Sent from my SM-G965U using Tapatalk

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ben.anter said:
this device was bought from colombia but actually used in israel
so this message has no purpose
Click to expand...
Click to collapse
This is incorrect. New phone or not, store bought or not and where you purchased/use it at doesn't matter. The device is disabled by the carrier, the message tells you why it is and what needs to be done to resolve it. In order for the device to be re-enabled the past due amount must be resolved.
Based on what you said you will have to have the store you purchased it from replace the device with one that is working. If they can not then get your money back from them if possible.
Even if what you say is true XDA forums doesn't allow this kind of discussion. We don't make the rules, we agreed to follow them when we registered for the forum.