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hi, have looked through all forum and cannot find if anyone has solved there problem of computer not picking up hero, i have windows 7 but also did it on vista before I upgraded.
tried different roms but still not working tried drivers no go, htc sync reinstalled and nothing.
if any one has any ideas that would be amazing
this might sound a little obvious but when you connect it to your computer, yes it will say connected on your phone but you actually have to 'mount' your phone before your computer will reconise it. to do this you go into your notifications and do it that way. or at least thats what ive found (as i am also running windows 7)
yeah nothing comes up on my hero as it did before either, tried looking all over the net, tried reinstalling the drivers from vista and all of that. tried re flashing roms but nothing, really piss poor, ready to smash the thing up.
Sparra said:
hi, have looked through all forum and cannot find if anyone has solved there problem of computer not picking up hero, i have windows 7 but also did it on vista before I upgraded.
tried different roms but still not working tried drivers no go, htc sync reinstalled and nothing.
if any one has any ideas that would be amazing
Click to expand...
Click to collapse
On the Telus HTC Hero I also had to go to Settings--->Applications--->Developement--->Enable USB debugging
I have a slightly different problem. I have windows 7 x64 and I can mount my Hero, but I CAN'T sync with outlook. Are there any workarounds? I tried to set up adb usb drivers but it didn't help
yeah done that mate, nothing happens, cant believe it no amount of wipe and reflash sorts it out, tried on a couple of computers nothing tried everything i can find!!
thanks for replys
alex_mib said:
I have a slightly different problem. I have windows 7 x64 and I can mount my Hero, but I CAN'T sync with outlook. Are there any workarounds? I tried to set up adb usb drivers but it didn't help
Click to expand...
Click to collapse
Hi Alex,
I have same issues (Windows 7, 64 bit, HTC HD2).
My workaround is this:
make sure phone is not connected
remove any installs of Windows Mobile (starting with the instance of driver update)
re-start PC
reinstall Windows Mobile Device centre from Microsoft (I get an error on the device install, this seems normal)
restart PC
I then attach HD2, then go into tools;Active Synch and attach the HD2 to the PC
The USB device connection sound !
Then Windows installs the device driver
Then Windows Mobile Device Centre sees the HD2
I have also removed the PIN/Password at startup as this seems to help.
Not sure how long it will last, in the past Ive only had a couple of days...but at least it connects.
Hope this helps.
BTW PC is a DELL Studio
411 said:
Hi Alex,
I have same issues (Windows 7, 64 bit, HTC HD2).
My workaround is this:
make sure phone is not connected
remove any installs of Windows Mobile (starting with the instance of driver update)
re-start PC
reinstall Windows Mobile Device centre from Microsoft (I get an error on the device install, this seems normal)
restart PC
I then attach HD2, then go into tools;Active Synch and attach the HD2 to the PC
The USB device connection sound !
Then Windows installs the device driver
Then Windows Mobile Device Centre sees the HD2
I have also removed the PIN/Password at startup as this seems to help.
Not sure how long it will last, in the past Ive only had a couple of days...but at least it connects.
Hope this helps.
BTW PC is a DELL Studio
Click to expand...
Click to collapse
Isn't that just for Windows Mobile phones??? Hero is on android, I don't think it gonna work
realised this is the same problem as this, http://forum.xda-developers.com/showthread.php?t=556335, god knows how im going to sort it though seems i have tried to update amon ra's recovery and it hasnt worked. any ideas on this?
yes.. i have issues with hotsync too....
on Windows XP
was working last week...
this week.. it dont work...
I can still mount my SDcard.. and read and transfer files...
but HotSync does not see or connect to HERO..
any ideas??
Sounds like USB port is broken.
Hi all,
I've read a couple of threads for several days now, but none of the answers worked for me.
Problem is: I can connect from my HD2 to my desktop PC (win 7) initially, but when I try to install a new ROM (3.14.407_2), my HD2 restarts, shows the four colour screen and nothing more happens. After some minutes, my PC tells me that my phone isn't connected anymore.
It worked two months ago for the last ROM flash, but now nothing helps.
Tried:
- rebooting PPC and PC several times
- deleting partnership and setting up a new one
- disabling "faster connect" for usb to PC settings - afterwards, PC doesn't recognize any connection at all
- hard reset on PPC
I have no idea what to try next.. I wanted to install HSPL2 and flash the ROM from my SD card, but can't install HSPL2 ... same problem.
Any suggestions?
Thanks
Infyrana
I also tried several USB ports on my PC
You think the HD2 USB port is broken? But I was able to transfer data when connected as normal device without active sync.
Do I have any chance to check, whether you are right, without having to send my phone to HTC?
maybe running the update in compatibility mode will help?
I thought the microsoft mobile device center (or however it is called) was made for win7, as the actual activeSync tool cannot be used?
So I can't see a benefit from this, but anyway.. I will try.
You could try using BlueTooth with ActiveSync, thats what I do. I have a "micro" bluetooth adaptor for my laptop and it all works fine... just a bit slower.
A
Infyrana said:
I thought the microsoft mobile device center (or however it is called) was made for win7, as the actual activeSync tool cannot be used?
So I can't see a benefit from this, but anyway.. I will try.
Click to expand...
Click to collapse
the compatibility mode for the ROM update file could help becasuse it is a separate application (no guarantee though as I have no way to check it on my PC)
compatibility mode didn't help.
don't have a bluetooth stick ...
no further suggestions?
Just found out, that windows tries to install driver "Qualcomm CDMA Technologies MSM" when I connect my HD2 after starting bootloader.
But it just searches and doesn't find anything. I searched by myself, but didn't find the driver anywhere ...
if you are really determined to update ROM, find the thread on ROM 3.14 here on xda forum, I recall seeing guidelines on installing ROM from SD Card
of course it will not solve your sync problem, but still...
Yah ... I wanted to install HSPL2 to be able to do install the ROM from the SD card (at least that's what I understood - that I need that first), but I can't install it, as I already wrote.
I GOT IT!!!
Finally.. in a forum somewhere in a forgotten corner of the internet.. someone gave an advice to uninstall the windows mobile device center and reinstall it.
After uninstalling, I had some trouble to find it again, but finally got it.
And guess what: it works now.
Windows managed to install the quadcomm driver and I could update my ROM.
Never had such a hard challenge with my HD2.
Thanks everyone who tried to help!
May be one of the experts of XDA-developers can solve this strange problem.
I bought a HTC 7 Mozart with T-Mobile branding in Germany, used it with another SIM card. I have a Windows 7 (32 bit) computer where Zune is installed. The connection with Zune was workding fine.
Then I flashed my phone with the 'Official HTC Europe 1.30.401.01_5.54.09.21_22.33b.50 ROM'. The phone is working fine, but it does not get recognized by the Windows device manager & Zune. So I carried out the following steps:
- formatted & reinstalled Windows 7
- installed Zune
- carried out ALL Updates in Windows & Zune till date
- flashed Mozart again, carried out hard reset
I guess, there's nothing more that one can do to start afresh. But still my computer & zune continue to refuse to recognize my HTC 7 Mozart (see attached screenshots).
This is what is displayed on my mobile right now:
Name: HTC 7 Mozart T8698
OS version: 7.0.7389.0
Firmware version: 2250.09.13001.401
Does anyone have the slightest clue, what went wrong? Is the ROM corrupted? Is some important element missing in the ROM? Is it possible to get a seperate driver file for Mozart (Zune.inf has proved useless so far)?
Thanks in advance
P.S.: In the meantime I tried the following:
- I flashed the phone again with an older ROM (RUU_Mozart_HTC_Europe_1.26.401.03_5.51.09.06_22.3 0.50_RELEASE). But the computer still cannot recognize Mozart.
- I also tried to use the WPSupportTool both under the old & the new ROM. Mozart WAS RECOGNIZED(!) in the USB connection mode in both the cases. The driver was loaded. Even Zune recognized it and popped up. The entry 'PD67199' could be seen in the Device manager. The tool itself could not do its updating job in both cases. Even after a restart the phone remained unrecognized in both cases.
update zune?
Thanks for your reply.
Well, as I have already mentioned I have already updated Zune. Zune & Windows are up to date. I forgot to mention that I had switched off the firewall as well just in case it was blocking the connection.
Is the windows mobile device update installed in installed programs?
Sent from my CorvusVegaRom_0.5 using Tapatalk
Still no progress
As my windows mobile device (Mozart) was not recognized at all, there is obviously no update installed in installed programs as well. In case you mean the Windows Mobile Device Center it seems to be up to date (Version 6.1.6965).
As I mentioned in my post, I tried to use the Windows Phone Support Tool as well. I have now attached the screenshots. As you can see while looking for the driver the computer recognizes the device to be 'Windows Mobile' and after recognizing it is listed as 'PD67100'. The Tool itself failed to update anything. Zune kind of recognized the phone but as the phone was not in a normal mode.
I still hope that someone out there is competent enough to identify the problem based on my detailed report and all the screenshots.
Still having an issue with this?
You definetely do not need the Windows Mobile Device Center.
Can you give it a shot after you uninstalled your wifi modems drivers?
Still no progress
Thanks for all the suggestions, but my situation is so hopeless that not even Microsoft or other 'experts' could help.
- I tried everything all over again with a brand new HTC data cable
- I tried uninstalling the wifi driver
But nothing works. I wish someone could just send me the 'top secret' driver file of Mozart. 'Zune.inf' has not helped so far. Or does someone have a 'magic' Zune.inf file? ;-)
Sorry i gave up 32-bit windows back in 2004 .
Can you go back to the original carriers ROM and give it another go?
solution ALMOST found
Well, after weeks of research & trial with different ROMs I think I have narrowed down the possibilities.
The problem seems to be the Zune/Windows LIVE account. Once you have used a device with Zune, it remains listed with both Zune & Windows LIVE account (check: setting > account > computers & devices as well as in devices.live.com).
Now one can add/delete upto 5 NEW devices every 30 days to the Zune account. In my case I already had 'HTC Mozart T8698' listed in Zune. If I had renamed the device BEFORE flashing the problem probably could have been avoided. After the update/flashing it is not being recognized at all probably because the name remains the same. But according to my Zune I can use a 'NEW' telephone on 25.05.2011. (See screenshot)
Now I have clicked the REMOVE button several times, but the device is not yet removed from the list. So I am not sure whether this means it will be removed only on 23.05.2011. In case I manage to remove it I will try out the connection on that date.
Does anybody have any idea on how to remove my device now? Or any other tricks to solve the problem?
hansmueller1968 said:
May be one of the experts of XDA-developers can solve this strange problem.
I bought a HTC 7 Mozart with T-Mobile branding in Germany, used it with another SIM card. I have a Windows 7 (32 bit) computer where Zune is installed. The connection with Zune was workding fine.
Then I flashed my phone with the 'Official HTC Europe 1.30.401.01_5.54.09.21_22.33b.50 ROM'. The phone is working fine, but it does not get recognized by the Windows device manager & Zune. So I carried out the following steps:
- formatted & reinstalled Windows 7
- installed Zune
- carried out ALL Updates in Windows & Zune till date
- flashed Mozart again, carried out hard reset
Click to expand...
Click to collapse
Hi,
I suppose that you flashed European ROM with cable way, no?
Regards, ansar
Europe ROM
Dear Ansar,
It's wonderful to finally hear from YOU. Now I feel a solution can be found.
Yes, I did flash the European version provided by you (OS version 7.0.7389.0, Firmware: 2250.09.13001.401). Earlier I had the T-Mobile-Germany original ROM and had no problem connecting to computer & Zune.
In the meantime I tried out many other ROMs also provided by you but the device is not getting recognized by either Windows or Zune. My Zune account (setting) is showing my device from the earlier usage (HTC 7 Mozart T8698) so I guess that might be causing some conflict - as the device name remains same even after flashing.
I hope you can come up with some tricks to solve the problem. Thanks again for personally looking into the matter.
hansmueller1968 said:
In the meantime I tried out many other ROMs also provided by you but the device is not getting recognized by either Windows or Zune. My Zune account (setting) is showing my device from the earlier usage (HTC 7 Mozart T8698) so I guess that might be causing some conflict - as the device name remains same even after flashing.
Click to expand...
Click to collapse
Hi,
If it was not recognized by windows then no new ROM flash will be performed
Can you try to connect to any available usb hub in your pc and see if zune can see it?
Regards, ansar
ansar.ath.gr said:
Hi,
If it was not recognized by windows then no new ROM flash will be performed
Can you try to connect to any available usb hub in your pc and see if zune can see it?
Regards, ansar
Click to expand...
Click to collapse
Hi Ansar,
Thanks for the quick reply. Well, I also tried out all the USB ports (Laptop: 3, Desktop: 6). Now I just tried out an external USB hub after seeing your message. But unfortunately that did not work as well.
I didn't quite understand what you mean by ...then no new ROM flash will be performed. Should I stop trying out any other ROM?
Regards
Hans
hansmueller1968 said:
Hi Ansar,
Thanks for the quick reply. Well, I also tried out all the USB ports (Laptop: 3, Desktop: 6). Now I just tried out an external USB hub after seeing your message. But unfortunately that did not work as well.
I didn't quite understand what you mean by ...then no new ROM flash will be performed. Should I stop trying out any other ROM?
Regards
Hans
Click to expand...
Click to collapse
Hi,
Your phone is recognized by windows drivers and you can flash ROMs using ROMUpdateUtility (not goldcard)
I thing you should flash again one of TMO_DE 1.23.111.01 or 1.25.111.02 or 1.28.111.03 ROMs
If so let me know the results before trying anything else
Regards, ansar
Hi Ansar,
Thanks again for your efforts. Just now I flashed TMO-DE 1.28.111.03 ROM, unistalled & reinstalled Zune (ran TuneUp utilities to clean registry in between). I logged in to Windows LIVE both in Zune & Phone.
Unfortunately the results are the same - i.e. the phone is still not recognized by the computer & Zune. Could you please send me the links to the other 2 ROM versions so that I can try out these as well?
Thanks & regards
Hans
hansmueller1968 said:
Hi Ansar,
Thanks again for your efforts. Just now I flashed TMO-DE 1.28.111.03 ROM, unistalled & reinstalled Zune (ran TuneUp utilities to clean registry in between). I logged in to Windows LIVE both in Zune & Phone.
Unfortunately the results are the same - i.e. the phone is still not recognized by the computer & Zune. Could you please send me the links to the other 2 ROM versions so that I can try out these as well?
Thanks & regards
Hans
Click to expand...
Click to collapse
Hi,
Since the pro is there after flashing the ROM, no other ROM can fix it
You should check with another phone of a friend of yours in your PC or check your phone in your friend PC
I think that the pro is probably in your PC operating system drivers with minor possibility to the phone hardware
Some times hard reset of the phone before flashing and then battery replacement can be of good help
Also be sure that immediately after a flash you remove usb cable, connect again and listen for the characteristic sound of connection
If this is ok then installed drivers are the problem
Regards, ansar
Hi there,
Not really a big phone guy however I do work for a service provider and recently purchased a demo device. I didn't realize that it would be so hard to restore the OS to have no demo content, so I went to a Microsoft store and the guy there told me that Nokia Care Suite would do the trick... and it looks like it will; but here's the problem
The program doesn't recognize the device. So I tried two things, Zune recognized but said there was an error, Windows Support tool said the same.
I power the phone on holding the power+camera button until the connect to pc image comes up. So I open the product support tool but nothing shows up, ever. I've tried this about 10 times now.
My PC is Windows 7 SP1 64bit
Help?
Thanks
Also, I already checked this thread: http://forum.xda-developers.com/showthread.php?t=1457341 but still nothing
After installing nokia care suite, you must install WinUsbDrivers (x86 or x64) found in C:\Program Files (x86)\Nokia\Nokia Care Suite\Drivers
When installed just run care suite, then product support tool and wait until phone loads (no download mode etc. required, just turn the phone on and unlock to homescreen) worked perfectly for me
yBefro the
Still nothing.
I guess this phone is just a dud.
have you tried hard reset?
http://www.hard-reset.com/nokia-lumia-800-hard-reset.html
I have, and it works for about a minute until the phone begins to automatically re-install all demo content.
When I plug the phone in my computer makes a noise and recognizes it, when I go to the USB mass storage icon in the quicklaunch section it shows RM-810 Lumia 800. But it still won't show up in my computer or in product care suite.
When I plugin my Lumia 920 to a Win8 64bit PC I get an error 'USB device not recognised'. I've tried the following but with no luck:
- Changed the USB cable
- Tried a different USB port including one on the back
- Used a different PC (Win8 32bit & OSX on a MBP)
- Restarted the phone whilst connected
- Checked for Updates with the phone connected (both on phone and PC)
- Removed the 'Upperfilters' registry entry
- Installed the Windows Phone 8 app (both desktop and metro)
- Installed the Nokia PC Suite
- Reinstalled Windows
- Reset the phone (Factory restore)
The phone seems to charge ok via USB but never connects. It doesn't even appear in Device Manager so there's no drivers for me to remove and/or update. The EventLog says 'PnPDriverNotFound'. Anyone got an idea of what could be wrong?
@MrJamesMoore
Is your phone a true Lumia in the respect that it has a factory ROM and is not a developer model or other? Sounds to me like the PC is not able to identify the phone as a Lumia and does not know what it actually is and therefore does not know what driver to load for it.
Hmmm, this is interesting...
U might want to try installing Nokia Care Suit. After instllation complete go to the installation folder, and head to the Drivers directory. U have several drivers there, install everything, and then try to connect it.
Solarenemy68 said:
Is your phone a true Lumia in the respect that it has a factory ROM and is not a developer model or other? Sounds to me like the PC is not able to identify the phone as a Lumia and does not know what it actually is and therefore does not know what driver to load for it.
Click to expand...
Click to collapse
Yes that's what I was thinking. It was a promotional phone so maybe it's not a factory ROM? Is there a way to check? I guess more importantly, is there a way to install a factory ROM on it? I'm located in Australia if that matters. Everything else about the phone works great but not being able to transfer my full res videos off it is a pain.
Thanks for the reply!
@MrJamesMoore
miodrage said:
Hmmm, this is interesting...
U might want to try installing Nokia Care Suit. After instllation complete go to the installation folder, and head to the Drivers directory. U have several drivers there, install everything, and then try to connect it.
Click to expand...
Click to collapse
That didn't work either but thanks for the suggestion. Even with all the drivers installed the PC (and Care Suite) still can't see the phone; still get the USB not recognised error
Without being able to connect in anyway I guess it's impossible to flash the phone any put another ROM on?
Hmmpfff...
It is not a developer phone because they didn't have GSM radio in them, WiFi only. So that is out of the question.
I have one more suggestion, and if that fails, I would suggest u go to Nokia directly and ask what to do, maybe even a replacement.
So, try to find some1 with Win7 on his/her PC, and try to connect the phone. If that goes as it should,u can install win7 on ur PC and have a dual boot machine.
To check the info about ur phone u would have to connect it to Nokia Care Suit, however, that is not an option ATM.