So my Prime's screen gets "loose" (clicking sound when I squeeze the front and back of the Prime) around the volume rocker area after I use it for a while. It seems that it spreads farther and farther as I use it longer and longer and after I leave it for a while it goes away.
Also, when I press hard on the screen at aprx 2 inches from to top left pointing towards the center, the screen turns black (not off, but black).
So what should I do? It is not bothersome enough (yet) to send back to Asus for repairs but should I call them to let them know and record the problem on my Prime's serial or something? And do you guys know how long the whole process would take if I send it back to them for repairs (Im in Canada).
Thanks
Mine does that too. I think it's a common characteristic and read about others who have also remarked about it. The TF101 had something similar as well.
_Gir_ said:
Mine does that too. I think it's a common characteristic and read about others who have also remarked about it. The TF101 had something similar as well.
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Does it also only get loose after prolonged us? Is it because of the tablet getting warm?
xGary said:
Does it also only get loose after prolonged us? Is it because of the tablet getting warm?
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Beats me, I've had mine for 3 weeks and it's been about the same all along.
I haven't noticed any clicking on mine, but my screen sticks out from the casing a little bit (evenly - all sides). Does yours stick out, too? I figured it was just a poor design choice by Asus. And if yours does, that could be the reason for the clicking since there's probably some wiggle room.
same issue here near volume button... i hear clicking sounds... made me bit worried...
Related
The faceplate for the phone buttons on my Touch Pro is shifting like tectonic plates. The Back button side is flushed with the screen but the Home side is raised a bit like it's bent upwards a bit. Am I the only one with this problem? I walked into a Best Buy to look at the demo and it's all flushed.. even with thousands of hands raping the display unit daily..
Mine is like that to but my back button goes lower
mine is doing the exact same thing. i took mine into bell and they told me that its normal... mind you they were complete f****** idiots. no offence to amyone who works for them. i myself used to sell for them. anyway... i too looked and the display and it was also completely flush. i'm concerned about the reprocutions of long term use...
My Sprint TP has been in exactly the same shape as the original poster's since day 1. I would have refused it initially but just getting the thing was such a pain due to the crappy service I was getting that I just went with it anyway, but it bothers me every time I use it. Does anybody know whether this should be covered under the manufacturers warranty?
My sprint TP is normal .. no issues so far had it for month ..
but reading that scarying me..
hey do you think its just defect ? under my cover says DT08.12.17
guessing day its made ?
Yeah, mine's raised up too... on mine, both sides are raised up with the home side being 1 or 2 millimeters higher. It hasn't seemed to affect the functionality of it. Not sure if mine was like this out of box, but i've had it less than 30 days and just recently noticed it. It won't concern me until the buttons stop working or i have to start pressing harder to activate them.
I just noticed after reading this thread that mine is the same. The home side is higher, where the "back" button is nearly flush. I've only had mine for about two weeks, but it must have been like this out of the box.
Sprint Touch Pro
Mine seems to be even and flush and does not move without my pressing it.
Manufacture Date: 12-2008
I would definitely look into having yours replaced if the plate is shifting around or not flush.
The 3 most annoying things on the phone are the lack of buttons / shortcuts like on my HTC Mogul, battery life (which is fixable with an extended battery), and how hot the phone gets after only a short time of use. Also the volume up/down button gets stuck in the down position occasionally.
Well I've just noticed the right side of my tablet has a creak to it. Seems a little loose and am not sure what to do. Am I correct in assuming that the creaking will just get worse in time and potentially come apart completely? Anyone else experiencing this?
Not sure what to do. I've got until Jan. 24th to return it to Best Buy but other than this issue, I love this thing and don't want to get rid of it since the chances of getting a replacement are extremely slim.
I have seen several people comment about the right side seems loose. The bottom right area in the black trim area has a little noise and creak in it when tapped or pressed on mine. My middle left screen area has a little clunk in it when tapped like the glass has a slight gap between in and the screen behind.
I have considered returning mine also because of this but if it is normal, I don't want to since I may get one that is worse. Everything else works fine with mine.
Mine Loose Too
Just got my gray prime 64 yesterday and I did notice the right side of the screen seems loose and protrudes up further than the rest of the display. It almost seems like there might be something too bulky below it preventing it from laying flat.
I have it to, but to the right of the charger slot. It seems like a common issue. You have months worth of repair warranty so if it gets worse you can always send it to ASUS and they'll likely repair it.
Moothead2 said:
I have it to, but to the right of the charger slot. It seems like a common issue. You have months worth of repair warranty so if it gets worse you can always send it to ASUS and they'll likely repair it.
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Yeah - seems like they all have this defect.
Mine is on the upper left were the volume rocker is. Gets a little annoying.
Sent from my Transformer Prime TF201 using Tapatalk
TheKricket said:
Yeah - seems like they all have this defect.
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Is it really all of them? I've been keeping a list of things to look out for once Amazon finally ships my Prime and I didn't think this is an unavoidable issue (as with GPS). Correct me if I'm wrong, please.
same
I am experiencing the same creaking on the right bezel, about 3/4 of the way up. It was not creaking right out of the box, it started after about 5 days of heavy usage. I am not too worried about it at the moment.
( note: this is my first complaint about my tfp, I love my prime.)
I have slight creaking near the volume rocker. its my only gripe with my device. I rarely if ever hear it, but I know its there and it bugs me.
Moothead2 said:
I have it to, but to the right of the charger slot. It seems like a common issue. You have months worth of repair warranty so if it gets worse you can always send it to ASUS and they'll likely repair it.
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Does this come with the typical, one year warrenty? How do you even get in contact with them for a repair? This is only getting worse I've noticed and I also have 8 dead pixels. I really want a brand new one but doesn't look like any of my Best Buy's around me are going to get them anytime soon. How do I go about getting them to fix it?
Must be more an issue with the 64s. My two 32 models didn't have this issue.
I've tried out 3 Primes (Champagne 32GB, 2X Gray 32GB), and none have had this issue.
wynand32 said:
I've tried out 3 Primes (Champagne 32GB, 2X Gray 32GB), and none have had this issue.
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I wish mine wasn't as bad as it is. It's to the point where I won't even hold it with my right hand because I'm afraid it'll break it.
Yes - mine creaks too in a few spots.
But it is not that bad....
Mine is on the top left. Feels like the front panel is loose. I emailed asus about it yesterday hopefully they respond soon.
Sent from my evo 3d running ViperROM redline
Not getting this on my Prime, FWIW.
Hello,
So, I received my Prime on 2/8/12 and I absolutely adore it. However, I have noticed that on the right side of my screen near the bottom, the very edges seem to be able to be depressed just slightly. The best word I can come up with is Spongy. If I press quickly I can hear where the case and the screen come together and click softly. There is no Creaking or anything.
Is this a known defect or is it just a soft spot on the case and there is nothing to worry about? So far I have not received a straight answer on it. It certainly doesn't effect anything. I have decent wifi connectivity in an old Cement Style Apartment and the screen is perfect. I walked in knowing the GPS wasn't going to work and had very little worry or interest in GPS in a tablet.
Thanks for your help!
Miles
I know exactly what you're saying...but I'm almost 100% sure that there's no issue here. It just happens to be a place where there's no clip to fully secure it and it doesn't come together exactly in that location, but it's not going to cause an issue.
That is what I was assuming as well. I wanted to make sure. I am so happy with this tablet thus far, I just wanted to make sure I wasn't looking at a defect. Takes a huge load off my mind and my wife's as well. For as much as we paid for it I would hate to see something small be the cause of some major flaw.
Thank you so much!
Hmm, It seems I have a Spongy spot on all sides of my tablet. Right side on the bottom (near where you would hold it in Landscape), On the top near the camera (I can actually feel alot of give here and hear the case clack against it when I even just hold it in Portrait mode), Just below the volume rocker and another beside the Power adapter area.
Sadly I am starting to think this isn't exactly normal. Am I the only one thinking it might be time to head back to office depot?
MilesAeon said:
Hmm, It seems I have a Spongy spot on all sides of my tablet. Right side on the bottom (near where you would hold it in Landscape), On the top near the camera (I can actually feel alot of give here and hear the case clack against it when I even just hold it in Portrait mode), Just below the volume rocker and another beside the Power adapter area.
Sadly I am starting to think this isn't exactly normal. Am I the only one thinking it might be time to head back to office depot?
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After reading this, I checked the spot by the camera, and I have that too. You really shouldn't worry about it though...they're WAY within tolerances for devices of this kind...I mean, it moves like what, 0.001mm?
My first one was the same way as it the one I just got as a replacement (I sent the first one in for an unrelated problem). I wouldn't worry too much about it.
So everyone says not to worry. I am really glad to hear that More people are having this problem than just myself. Yes it is a very slight movement, however, I was worried about it hindering the screen. I called office depot today and they said they would refund me if I wished. I think I will probably call off the refund. It is an amazing tablet and I love it to death. Hopefully nothing worse comes of it as time goes on.
I have a lot of thinking to do I suppose. I kind of feel like if I take the refund I am going to have to take a step backwards, due to the loss of the quad core. Though, between my wifes Dual core and my quad core I see very little difference between the two.
I was just wondering if anybody else has an issue with loose glass panel towards the edges of your asus transformer prime? In particular folks who just purchased one. There is about a 1/4" of play mostly at the top/left side of the screen around the volume rocker and to a lesser extent on the right side. It's not a lot, but noticable since that's right where you normally hold it.
I already exchanged it for another one at Office Depot, and this new one has the exact same issue. I can't imagine this would be "normal." Maybe just a defective batch? In either case, I haven't noticed any other issues in the 2 days I had the first one.
They both started with S/N# C30KAS...
C1O from office depot reporting in. Have the exact same issue, right out of the box. My case does make it unnoticeable, though. I'd hate to have to rma it for this.
It is not normal. There are little hatches which hold glass to the frame. If they are broken (they are very thin, I guess they can easily be broken on assembly line) there is no way to fix it apart from taking it apart completely and putting some double sided tape. I would, and did, return it.
Sent from my HTC Sensation Z710e using xda premium
omegafiler said:
There is about a 1/4" of play mostly at the top/left side of the screen around the volume rocker
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Do you realize how much that is? (I assume you mean a quarter inch)
I would just return it.
Yes, it's about a quarter inch. Unfortunately it seems as though these 2 were the last in stock... anywhere. But that's kind of what I thought; just seemed odd to have 2 in a row like that. I guess I'll play with it for a few more days to make sure I still like the TF201 in general and return it later (within the return window). Or maybe if they get a new batch in... exchange it again.
I like to see a picture of this. Quarter inch is really massive.
htcplussony said:
I like to see a picture of this. Quarter inch is really massive.
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Yeah, it wasn't good, but it's returned now. Although this 2nd one isn't nearly as bad. In fact, it's only loose on the right side. This is probably closer to an 1/8". So it's doesn't go above the outter bezel.
But I guess the question is whether folks consider any play whatsoever acceptable, normal, or something they even care about. In particular if it's in a case. Not to mention the concern that it might get worse or seperate completely.
omegafiler said:
Yeah, it wasn't good, but it's returned now. Although this 2nd one isn't nearly as bad. In fact, it's only loose on the right side. This is probably closer to an 1/8". So it's doesn't go above the outter bezel.
But I guess the question is whether folks consider any play whatsoever acceptable, normal, or something they even care about. In particular if it's in a case. Not to mention the concern that it might get worse or seperate completely.
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On a good unit there is no play. Actually, there is, but it's so small that you have to be looking for it and even then you'd struggle to find it.
Sent from my HTC Sensation Z710e using xda premium
Had it on a C0 along with light bleed and lint inside the glass...return it 2 days later. Talk about QC...
Sent from my GT-I9100 using XDA
Hmm, maybe I'm just being more picky given the much worse amount of seperation I had with the first device. So here is a quick video I just shot with my phone. Not the best quality, but maybe you guys with "good" primes can let me know what ya think.
Edit: Embed didn't work, so here is the private link.
http://youtu.be/xV6IE16Dj2o?hd=1
I'm having the exact same problem, mine also makes an audible "squeek" when pressed, and the compression is definitely visible. The difference though is that mine came back repaired from when I sent it out for RMA, not a replacement. I'll be getting on the phone tonight with them, as the screen is now also starting to display Mura (which it was sent in for the first time I RMA'd it.), and the screen bleed is getting notibly worse to the point where it is very annoying.
mine is also loose in the upper left hand corner area when held in landscape.
On mine there's still lots of areas I can press down but its under 1mm.
I'm more bummed about dust I now see under the screen. Doesn't Apple laminate the lcd to the screen? Wish Asus done it.
i have the same issue. My wife noticed it and I decided that I could live with it.
Sent from my Transformer Prime TF201 using XDA
To me, this is not a defect. It's definitely an imperfection, but it's not a defect.
goodintentions said:
To me, this is not a defect. It's definitely an imperfection, but it's not a defect.
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I see it kinda the same way... I only notice it from time to time in landscape mode. But sometimes I have to test the whole side to find the spot again.
I'm having a really great time with the device, can't think about returning it for for this imperfection.
I've got the same problem albeit the flex is very small.
Well, I decided to at least order a MoKo folio cover case and see if that minor flex is still going to be an issue for me or not. I already don't like the way it feels carrying it around by itself. The edges make it feel somewhat awkward and uncomfortable. So maybe the case is all it needs. Because other than that, I haven't found any other issues, yet.
i found a weird behaviour: If i hold the tab with my left hand and lay pressure with my thumb on the red marked area (just under the keyboard connector), i can push slightly "into" the frame and hear a click noise. i tested it and if you press gently in this area, it makes this sound. the rest of the frame feels fine. it's really annoying for me, cause i have constantly this clicking sound if i don't hold the tab perfectly still with my left hand. i have tested some other tabs in a store and they have the same behaviour - can you verify this? seems like a design fault to me.
Edit: sorry can't link the picture
postimg.org/image/e2ol6plfn/
I don't have this issue on my tablet, the entire border is solid and doesn't move the slightest. Also no click noises. Mabye it was a faulty batch. Perhaps you could contact Samsung and let them know. At least they'll be aware that this is an issue with some tablets
man_with_hair said:
I don't have this issue on my tablet, the entire border is solid and doesn't move the slightest. Also no click noises. Mabye it was a faulty batch. Perhaps you could contact Samsung and let them know. At least they'll be aware that this is an issue with some tablets
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i got one new tablet - same problem. and now they deny me a new one. its ridiculuos.
Mine does the same thing. When applying pressure to that area it makes a clicking sound
yeah i got a refund. you should try too