Keep getting this message :[
Any ideas?
After you installed Kies did it say that Kies had an update and proceed to update itself before updating the phone software???
what is the ''kies'' you guys speak of?
Kies is a software tool from Samsung for working with your phone. It is not released to the US market yet but you can download it for another country.
I've windows 7 64bit and zune is not getting connected to my Mozart any more. I uninstall, reinstalled the zune and every time gets the message "cannot connect to phone, disconnect it restart it and then connect". I've restarted the phone many time.
Actually my phone is saying update available and connect your phone to Zune. Any other way to update my phone?
Ok, found a solution on the web that try connecting your phone from another profile on the computer. It worked and I've got the phone updated to 7008.
However, how to fix my own profile on that computer so I can sync my phone with my stuff?
Any suggestion to repair my computer profile so i can connect the Zune with my Mozart?
ZeeShh said:
Any suggestion to repair my computer profile so i can connect the Zune with my Mozart?
Click to expand...
Click to collapse
Unplug Mozart
Uninstall Zune
Unistall WinPhone 7 dev tools if u got em
Go regedit
Go to HKLM\System\CurrentControlSet\USB
Delete all Mozart related VID's
Run some reg cleaner to remove any other traces of zune
Reboot
Reinstall Zune
Plugin mozart
Winning.
Hi Sirstoner,
did this twice but nothing change.
However, if i logon to the same computer with different logon, it works.
Any body has any solution
Cannot sync my contents with Mozart as it does not connect via Zune.
cheers...
The same problem happened with me without any solution so installing new windows will be the solution​
oops, you mean just because of Zune not connecting with Windows 7 phone, we need to reinstall the whole Windows 7 OS ?
bit confused here...
Need help !!!
have uninstalled / installed Zune 3 times, resetting phone to factory settings. When I connect my Mozart via USB cable the Zune SW starts but doesn't connect with the phone.
cheers...
Any body has any idea that if I replace my HTC Mozart then I 'll be able to connect it to Zune on my PC?
Hi All,
Seems like problem does not have any fix yet. I returned the phone to Orange UK (due to some other issues as well), got the replacement phone and it's working fine; connecting to ZUNE as well.
BUT, we should get some response from Microsoft as well that why this is still a bug?
cheers...
I have simliar problem here.
When my phone connected, my computer doesn't reganize anything
hey guys, sorry for bothering, I got my mozart yesterday, it will connect to internet automaticly, how to make it become manually?
Each time i install the 8773 update via NCS or via forcing Zune (using the disconnect trick) it bricks my phone and freezes on the Nokia boot up screen. I can recover by reverting back to 7740 via NCS.
Is the current 8773 update broken? Anybody else with an 803 (product code 059N2L6) having this problem?
omarsays said:
Each time i install the 8773 update via NCS or via forcing Zune (using the disconnect trick) it bricks my phone and freezes on the Nokia boot up screen. I can recover by reverting back to 7740 via NCS.
Is the current 8773 update broken? Anybody else with an 803 (product code 059N2L6) having this problem?
Click to expand...
Click to collapse
I updated my 059N2L6 version Via zune force update just fine.
BigD18t said:
I updated my 059N2L6 version Via zune force update just fine.
Click to expand...
Click to collapse
Did you force both updates in Zune? The first one (8107) completed fine but when i forced again to move up to 8773 it completes but then hangs on the Nokia screen during Reboot.
I then went into NCS and recovered to 7740. Once back up and running I downloaded 8773 via NCS and flashed it and exactly the same thing happens.
Does anybody have any ideas what i'm doing wrong or do you think I have a bizarre fault with the hardware?
both yes, didnt have any issues.
Thanks, it must be my phone. Just tried on my laptop and same thing, freezing on Nokia screen.
Hello, i just get a new lumia 800
OS version : 7.10.8773.98
firmware : 1750.0805.8773.12140
the phone prompted my that there is an update, so i connect it to my pc( windows 7, x64) and fire up Zune.
after clicking update now, update will fail with error 8018121C1 after step 5 when Zune trying to reboot phone.
this error showed up after the phone rebooted to WP7. Before it boots to wp7, for a brief moment, my windows pc was trying to find driver for Nokia DLOAD, but cant find it.
anyone experienced this before ?
thanks
Hi all,
I have searched all over the internet and have come up with no help at all, basically my problem is getting my girlfriends htc mozart to connect to zune to update to 7.8 my pc can see the phone and it shows in device manager no problem but will not connect to zune at all ????
I have tried uninstalling zune many times and updating the driver and rebooting none of which are working
I have the latest version of zune downloaded today from ms
a htc mozart orange uk on 7.5 un-modified
and a windows 7 64 bit pc with all the latest updates
I have tried all the microsoft help topics including the fix-it apps none of which work at all
Any ideas at all ????
Regards,
Chris
Try downloading and installing "vcredist_x64.exe" found on Microsoft's website. Rebbot and try reconnecting your Mozart to your computer.