I noticed yesterday small cracks appearing round the edges of the openings in the white back of my S3. I've emailed Samsung to see what they will do about it but thought i'd see if anyone has had issues like this. I dont take the cover off my phone very often and i'd say it's been off less than 10 times since i've owned it (July).
gooshy said:
I noticed yesterday small cracks appearing round the edges of the openings in the white back of my S3. I've emailed Samsung to see what they will do about it but thought i'd see if anyone has had issues like this. I dont take the cover off my phone very often and i'd say it's been off less than 10 times since i've owned it (July).
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My brother's S3 had that and he barely removed it since he is using a case. Like once a month. It has been an issue since the beginning. You have to buy a new back cover if you can't live with that. Or a case.
Be aware these are some of the weakest parts of the case, if when removing the case you bend it back to far this may occurr. What is too far?, when that was
To open the case you should only pull it back ebnough to get your fingle nails under it and then pull it back and off without bending any of it, this is possible, i've had mine off numerous times this way with no damage at all.
New backs cost naff all though, just replace it fella.
Show iSheep why a removable back is so awesome... Get on ebay and buy a new one, they are really cheap (thank you plastic) then laugh at the iSheep you know who have to send it in for service when their precious chicken foil gets scratched.
delsus said:
Show iSheep why a removable back is so awesome... Get on ebay and buy a new one, they are really cheap (thank you plastic) then laugh at the iSheep you know who have to send it in for service when their precious chicken foil gets scratched.
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nexus 4
respider said:
nexus 4
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Busted.
Sent from my Galaxy Nexus using Tapatalk 2
respider said:
nexus 4
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Offtopic, but wow!! That's a scary avatar
i take mine off all the time!!!! and i have NOOOO ISSUES
delsus said:
Show iSheep why a removable back is so awesome... Get on ebay and buy a new one, they are really cheap (thank you plastic) then laugh at the iSheep you know who have to send it in for service when their precious chicken foil gets scratched.
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This ^^
Samsung will probably claim user damage and take no responsibility anyway so hit ebay and get a new one.
Take the chance and show the iSheep what customization is all about - I've even seen a carbon fibre one for less than $10. A regular plastic one is even cheaper and there are all kinds of covers, plenty to choose from.
I have a crack like that too. And the white around the Samsung letters have also started flaking off.
9000r said:
I have a crack like that too. And the white around the Samsung letters have also started flaking off.
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Buy one from ebay, you can buy metal/poly-carbonate and other sexy backs, or a very cheap regular one.
my white:silly: iphone 3gs developed similar cracks all by its self , i think something is wrong with the quality cuz my 3 weeks old galaxy s3 doesnt have any yet hopefully not in the future
Thanks for the responses, but I think a lot of people are missing the point. The back case is not fit for purpose. Yes I could easily go onto eBay and buy a new one and there are loads on there to choose from. As for iSheep, I've owned 4 iPhones previously and if I had this issue with any of them whilst still in warranty, Apple would have replaced my handset with out much hassle.
If Samsung ever get back to my support query and suggest that the cracks are caused by myself i'll be really disappointed. People can complain all they want about Apple products but their customer service is second to none when devices are still in warranty.
Flame away......
Same problem with my back cover, and only one point I change battery twice a day I will regular basics since 3 month so I do expect some wear and tear
Sent from my GT-I9300 using Tapatalk 2
gooshy said:
Thanks for the responses, but I think a lot of people are missing the point. The back case is not fit for purpose. Yes I could easily go onto eBay and buy a new one and there are loads on there to choose from. As for iSheep, I've owned 4 iPhones previously and if I had this issue with any of them whilst still in warranty, Apple would have replaced my handset with out much hassle.
If Samsung ever get back to my support query and suggest that the cracks are caused by myself i'll be really disappointed. People can complain all they want about Apple products but their customer service is second to none when devices are still in warranty.
Flame away......
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Actually, from someone who worked at an applecare call center, I will disagree. We were actually instructed to always try to make it the user's fault if possible. It's easier than one would think. That and gut customers saying they're only covered for 1 year when you actually have 2 under Europe's laws. Only when the customer insist A LOT and starts citing laws, were we allowed to escalate the call to a second tier operator who'll still try but most likely end up complying with the customer's request for that 2nd year.
I could go on forever with the **** they have us pull on the customers (some are real asshats that actually deserve though)
Not saying Samsung's any better, I actually don't know how Samsung's service is (hell, I'm actually not expecting it to be any better) but trust me, Apple is not there for the customer, that I know. If you experienced better with Apple, I'll actually be glad since I wasn't cool with their behavior by any means.
Let us know how it turns out please
I bent mine in half and all the paint fractured on it, thought they were really flexible, I guess not
I few months ago i posted a thread with this same issue...
well, a few weeks later, I managed to fix my problem with a "non-cientific" method... to say at least... but it worked for me, don't know why... I removed the back cover... plugged the usb cable on the phone and put the back cover back to the phone with the usb cable plugged in... checked to see if it was properly fitted ... and believe it or not.. the crack on back case was gone...
give it a try... maybe works for you too
Related
I wish I didn't have such a perfectionist mind and be crazy about the smallest imperfections, but really HTC, you need to get your **** together. I upgraded to the Evo3D because I had replaced my Evo4G screen 2 times already because of issues with dust and had my hopes very high that by upgrading to the 3D I might finally be able to avoid the problem. Little did I know, I was mistaken. I lurked for many days for some insight into the whole dust situation before even buying the Evo3D and could only find rare occurences so I figured I should be fine. 2 Months later I have one spec of dust. I said okay, its small enough that maybe I can let this one go, but then today I noticed 5 pieces total. This is a quality control issue and I have tried going to the repair center for sprint and they said it was not covered under the TEP plan. What bull****, and HTC wont fix it either. I'm in no mood to fight this issue with them again that this is a manufacturing defect so I decided I'm going to leave the HTC scene. I really regret to even resort to this but I'm very heavily contemplating an iPhone 4, mainly because of the build quality, and the fact that the screens are all on top of one another, there are no open spaces between any of the sheets of glass, therefore there is no room for dust to squeeze its way in there.
If anyone has any way to get the dust out before I jump ship, or rip my head off, please give me some insight. I really love the android community, and it's been very good to me. Thanks in advance.
lanhikari3113 said:
I wish I didn't have such a perfectionist mind and be crazy about the smallest imperfections, but really HTC, you need to get your **** together. I upgraded to the Evo3D because I had replaced my Evo4G screen 2 times already because of issues with dust and had my hopes very high that by upgrading to the 3D I might finally be able to avoid the problem. Little did I know, I was mistaken. I lurked for many days for some insight into the whole dust situation before even buying the Evo3D and could only find rare occurences so I figured I should be fine. 2 Months later I have one spec of dust. I said okay, its small enough that maybe I can let this one go, but then today I noticed 5 pieces total. This is a quality control issue and I have tried going to the repair center for sprint and they said it was not covered under the TEP plan. What bull****, and HTC wont fix it either. I'm in no mood to fight this issue with them again that this is a manufacturing defect so I decided I'm going to leave the HTC scene. I really regret to even resort to this but I'm very heavily contemplating an iPhone 4, mainly because of the build quality, and the fact that the screens are all on top of one another, there are no open spaces between any of the sheets of glass, therefore there is no room for dust to squeeze its way in there.
If anyone has any way to get the dust out before I jump ship, or rip my head off, please give me some insight. I really love the android community, and it's been very good to me. Thanks in advance.
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Dude that sucks lol I had a brand new one radio was bad in it.. Sprint swapped it out... With another brand new one.. The new one had one spec of black dust so tiny but you could see it if you were looking annoying lol...
I ended up selling it... I bought another one a few months ago ...
i skimmed through this post... and not one question mark... hirarious
cobraboy85 said:
i skimmed through this post... and not one question mark... hirarious
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Look at your spelling of hilarious. Are you Chinese?
Sent from my HTC EVO 3D X515a using xda premium
it's the better way to say hirarious
cobraboy85 said:
it's the better way to say hirarious
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lawh fwen fwy? owaan bang??
"If anyone has any way to get the dust out before I jump ship, or rip my head off, please give me some insight."
I apologize that there was no question mark but I bolded this because I was asking for insight. If thats alright with you of course.
Let me rephrase this in the form of a question, Alex. (I actually am interested in the answer because I can't read my clock on sunny days due to the dust.)
"I have a forest of pocket lint growing in the upper right corner of my screen. Has anyone successfully remedied this? If so, could you please share?"
kneeldug said:
Let me rephrase this in the form of a question, Alex. (I actually am interested in the answer because I can't read my clock on sunny days due to the dust.)
"I have a forest of pocket lint growing in the upper right corner of my screen. Has anyone successfully remedied this? If so, could you please share?"
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LOL
Have you tried taking a can of compressed air and blowing some into the headphones jack?
freeza said:
LOL
Have you tried taking a can of compressed air and blowing some into the headphones jack?
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keyboard cleaner .... win
sent from Evo
What i did was i bought a tool tool lift up the screen
Lifted it out half way to not disconnect digitizer took out dirt then put some adhesive phone tape and put phone glass back in
Vwalla
Sent from my PG86100 using xda premium
I only had this problem with my HERO. Got it replaced for free, no questions asked. Had the EVO 3D since launch-day. Not a single speck of dust under my screen. I'm not sure how people are doing this, but I'm beginning to think it's the way people treat their phones. The HERO I had was bought from a friend. I take VERY good care of all my phones, and never have these problems. I don't even use a case on my phone. At most, a matte screen protector.
But in all honesty, you probably should've sprung for the TEP plan. I recommend EVERYONE getting it. And if you get an iPhone, you CAN'T get it through Sprint. You'll have to buy Apple One Care, which I think turns out to be more expensive (I may be wrong).
HTCmoderator said:
What i did was i bought a tool tool lift up the screen
Lifted it out half way to not disconnect digitizer took out dirt then put some adhesive phone tape and put phone glass back in
Vwalla
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
Lifted it out ... after getting it super hot to make the adhesive gooey, right? I've actually built an EVO 3D from parts laying around, and other parts I ordered online. I don't recommend anyone else do this, it was brutal, but it works 100%.
The other big lesson I learned from ordering on-line: While the website may say: "Brand new parts" they may arrive and you find they are brand new, but did not actually pass quality standards in the factory! The 3D I built has tiny, hair-line scratches in the digitizer! Most time you never notice, but "Brand new parts" doesn't actually give you the full story.
Sorry, ranting here.
Just my $.02
eXplicit815 said:
I only had this problem with my HERO. Got it replaced for free, no questions asked. Had the EVO 3D since launch-day. Not a single speck of dust under my screen. I'm not sure how people are doing this, but I'm beginning to think it's the way people treat their phones. The HERO I had was bought from a friend. I take VERY good care of all my phones, and never have these problems. I don't even use a case on my phone. At most, a matte screen protector.
But in all honesty, you probably should've sprung for the TEP plan. I recommend EVERYONE getting it. And if you get an iPhone, you CAN'T get it through Sprint. You'll have to buy Apple One Care, which I think turns out to be more expensive (I may be wrong).
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My phone has a dust spray on the bottom right corner. Been there since I bought. I'm living with it now since it's out of the way and doesn't usually bother me. But I agree that it's terrible that the phone was shipped this way. I do have Sprint TEP plan but been too lazy to go in.
I've had two HTC phones and do really like them but I'm moving to a Samsung next time for sure. Probably replace this before I buy a new one then sell it. HTC phones are beginning to all look too much the same. Time to move on.
I have the cheap $4 (not including the damage loss) TEP but:
1) I don't want to lose my 1.4 bootloader and get a lousy reman unit.
2) since a bunch of updates (thanks, freeza), it has stopped rebooting at random, which was the only reason I got TEP in the first place
I fear that blowing air in the left side (headphone jack) might move the forest (presently in the upper right) downward, not just rightward. I'm tempted to cancel the TEP and just break it open for a proper cleaning.
I think this was a qc issue. My old evo was 100% clean under the screen. This 3d, after fewer months in the same environment) looks like a freaking dryer vent.
Had phone since the Sunday it was released...screen has developed a crack at the bottom, just above the capac. buttons going completely across the screen.
Everything still works fine, but is obnoxious to look at.
Heres the thing... (and I know people will doubt this) but I haven't dropped the phone at all. Not even set it down roughly. This morning, everything was normal...went to go to work and put it in my bag by itself (correction - only other thing in there was a book and a wool hat). Got to work, took my phone out and BLAM, crack stretching from one side to the other. No marks around the bumpers or anything. I'm completely nonplussed at what could have happened. My thinking is flex *could* have done this, but that seems like it'd need a hell of a lot of pressure to do.
Well, ATT won't cover it, samsung won't cover it and the quoted repair cost is $200. Deductible for ATT phone insurance is...you guessed it...$200 (or $250 can't remember).
Anyone have any luck with these flybynight screen repair shops? I don't think they'd have the parts in stock for the phone since it is new and kind of a fringe product.
I'm seriously pissed...hung around with my iphone 3g for 3 years waiting for a good phone to upgrade to..finally blow my upgrade and a week later blam.
Rant!
You have a warranty just send it in to get fixed
Sent from my SAMSUNG-SGH-I717 using XDA App
It should be obvious it wasn't dropped.
just take it back under warranty and get it replaced.
Sent from my Samsung Note via Tapatalk.
Yes warranty would work as long as it doesn't look dropped down.
raviluke said:
Yes warranty would work as long as it doesn't look dropped down.
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I called Samsung on the phone and they told me it wouldn't be covered under warranty... I did explain to them that it hadn't been dropped or anything. Should I call and pester them again?
balorok said:
I called Samsung on the phone and they told me it wouldn't be covered under warranty... I did explain to them that it hadn't been dropped or anything. Should I call and pester them again?
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I would take it to a different AT&T location and see if they'll replace it. Sounds like you got a rubbish device. I can't imagine they would replace it, as long as it's obvious it hasn't been dropped.
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Some photos of the damage/device, I have more of just about every angle. I cannot find *any* indication of external damage which makes sense, but still the screen is jacked.
I bet the book fid that. That happened to our recrptionist to her iphone. A book in the back pack. She is a college studemt.
Sent from my SAMSUNG-SGH-I717 using xda premium
I would imagine the book definitely did that. Don't let them know that though ;-)
Sent from the best mobile device ever --Samsung Galaxy Note
A paperback book could do that? Thats actually very concerning to me as a consumer. I'm extremely cautious with my electronics (ask my wife, she will eyeroll ) and to have something like this occur without any strenuous contact being made with the phone is appalling.
First Samsung phone, and unfortunately will most likely be my last. It looks and operates flawlessly and was exactly what I wanted... but I can't for the life of me see spending that kind of money on something that can essentially break through such light use.
balorok said:
Had phone since the Sunday it was released...screen has developed a crack at the bottom, just above the capac. buttons going completely across the screen.
Everything still works fine, but is obnoxious to look at.
Heres the thing... (and I know people will doubt this) but I haven't dropped the phone at all. Not even set it down roughly. This morning, everything was normal...went to go to work and put it in my bag by itself (correction - only other thing in there was a book and a wool hat). Got to work, took my phone out and BLAM, crack stretching from one side to the other. No marks around the bumpers or anything. I'm completely nonplussed at what could have happened. My thinking is flex *could* have done this, but that seems like it'd need a hell of a lot of pressure to do.
Well, ATT won't cover it, samsung won't cover it and the quoted repair cost is $200. Deductible for ATT phone insurance is...you guessed it...$200 (or $250 can't remember).
Anyone have any luck with these flybynight screen repair shops? I don't think they'd have the parts in stock for the phone since it is new and kind of a fringe product.
I'm seriously pissed...hung around with my iphone 3g for 3 years waiting for a good phone to upgrade to..finally blow my upgrade and a week later blam.
Rant!
Click to expand...
Click to collapse
buy a replacement from ebay and fix it yourself. shouldnt be too difficult, I have replaced my iphones and my sensations screen and they pretty much were the same
I tried looking on ebay for a replacement, but perhaps I'm searching for the wrong thing...
can you share a link?
After calling just about every ATT store in town and explaining the problem, I found one willing to exchange it for a new one no questions asked.
I'm still worried about the durability of the phone since nothing major occurred that should cause this amount of damage. Hopefully I just had a defective screen or something and this one will last me a long, long time.
i carry my note in my pocket (I'm a big guy) it rides in the front pocket all day was case-less for the first week i mean i worked played and goofed off with it there can't even tell. i think u just got a bad glass display it is mass produced product and defects do happen.
I myself was very impressed with the build quality of the phone how sturdy it felt despite its lack of depth. So i'd just be aware and keep ur books away from it
should probably just start storing my books on the damn thing
balorok said:
After calling just about every ATT store in town and explaining the problem, I found one willing to exchange it for a new one no questions asked.
I'm still worried about the durability of the phone since nothing major occurred that should cause this amount of damage. Hopefully I just had a defective screen or something and this one will last me a long, long time.
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Im guessing you just had a faulty screen. Gorilla glass can take some serious pressure, and is even pretty damn good at shock resistance. I've dropped my old captivate and infuse countless times without a case and never cracked a screen. Hell, last summer my captivate took a kick from a full grown horse when it was in my pocket, and the screen survived. The hoof hit the back of my captivate, bent the backplate and battery, but the screen was fine. It saved me from a huge bruise, that's for sure.
I think you will be fine with a new device, because it sounds like a faulty screen. Don't let one faulty Samsung ruin Samsung for you forever. They make great devices, and their screens are matched by none. Other manufacturers are just as likely do have a defective device, you just got really unlucky with your first note.
Sent from my SAMSUNG-SGH-I717 using xda premium
I have already dropped my note face down on a corner (it was in a speck case and had a clear screen protector on) and knock on wood it was fine. It is very possible that its just a faulty screen. I would pesster the heck out of at&t and samsung til i got a new phone. They will budge you just have to be persistant.
Sent from my SAMSUNG-SGH-I717 using xda premium
I am anal about my devices also, and the thought of just throwing it in a bag makes me cringe! Always front left pocket for me, no exceptions!
balorok said:
A paperback book could do that? Thats actually very concerning to me as a consumer. I'm extremely cautious with my electronics (ask my wife, she will eyeroll ) and to have something like this occur without any strenuous contact being made with the phone is appalling.
First Samsung phone, and unfortunately will most likely be my last. It looks and operates flawlessly and was exactly what I wanted... but I can't for the life of me see spending that kind of money on something that can essentially break through such light use.
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Click to collapse
No offense, but if you stuffed your Note in a bag with a book or anything else, you're not really that cautious with your electronics. There's a reason I have never damaged any of my phones or tablets. It's because I don't do things like that.
greyhulk said:
No offense, but if you stuffed your Note in a bag with a book or anything else, you're not really that cautious with your electronics. There's a reason I have never damaged any of my phones or tablets. It's because I don't do things like that.
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I'm not sure where you got the idea that I "stuffed" it in a bag. The bag in question was a messenger style bag with separate internal pockets, phone was in one, book in the other. Book was a paperback (you can actually see it in my photos) about 200 pages thick.
UPDATE:
Second phone screen cracked. Top of screen near the front camera. Had it less than 24 hours - took it back and they exchanged it again with no issues.
Got it at around 4pm, took it home, put it in case (SGP) and put it to charge, went to the gym and then came home and did some programming for a few hours before bed. Phone stayed on charger the whole time. Next morning I put (note: did not "stuff") the phone into my right front pocket of my jeans (normal jeans, not skinny or anything). It was the only thing in the pocket, had a wallet in my back right pocket and some disposable eye contacts in my left front pocket. Walked about 3 blocks to a lecture checked email on the phone - no crack. sat with it in the pocket (front right) for about an hour and a half, then got up and walked home. Got home took the phone out...crack! About an inch long from the very edge of the glass towards the middle of the phone.
I can't make this stuff up. Took it to the store and they replaced it for me again. Manager said something about maybe they got tussled around during shipment or packing.
Both cracked were white devices. The phone I have now is a black one.
I'm trying to think of reasons why this could have occurred twice. First time could possibly have been from being in the bag, but I wasn't throwing the bag around or anything like that. Second time? Who knows... if walking with a phone in your pocket causes it to break...
I am super thankful that I found a store willing to do the exchanges, and I do love this phone...but what the heck!
I'm about to go trade my black note for a white one. But I've been hearing about some manufacturing defects... Such as cracks and black screen?
Can someone explain to me so I can inspect the new note while I'm at the store?
Sent from my SAMSUNG-SGH-I717 using XDA
I have a white note. Neither of those issues exist on my unit of that helps.
Sent via tapatalk using the Samsung Galaxy Note
HarmonyFlame said:
I have a white note. Neither of those issues exist on my unit of that helps.
Sent via tapatalk using the Samsung Galaxy Note
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+ 1 to this. Mine's fine.
Don't let all the negative reviews freak you out.. Go ahead and swap the chance of a lemon is very slim. My gf and I both have had flawless white notes.
Sent from my SAMSUNG-SGH-I717 using xda premium
Dnt listen to that crap. Ppl who write those things do not feel comfy even with their body of course they will find "problems" with the note and keep exchanging it twoce a week. This is very good quality built phone get it!
Sent from my SAMSUNG-SGH-I717 using xda premium
The white one is Stunning!
-Once you go NOTE, you'd say 4 inches a Joke
I agree with everybody else. I also have a white Note, and it's just fine. No cracls, no "black crush" (stupid name if you ask me). This is why I hate those stupid threads by people who examine their phones with a microscope, then create threads when they find the most miniscule flaws, which otherwise wouldn't be seen. Go ahead and pull the trigger on the white version.
BTW, if you look hard enough, youbwill always find a tiny imperfection. Five million Notes have shipped, and only fraction of them have had problems. No more than any other phone on the market.
Sent from my Galaxy Note (SGH-i717) using XDA Premium.
PeartFan40 said:
I agree with everybody else. I also have a white Note, and it's just fine. No cracls, no "black crush" (stupid name if you ask me). This is why I hate those stupid threads by people who examine their phones with a microscope, then create threads when they find the most miniscule flaws, which otherwise wouldn't be seen. Go ahead and pull the trigger on the white version.
BTW, if you look hard enough, youbwill always find a tiny imperfection. Five million Notes have shipped, and only fraction of them have had problems. No more than any other phone on the market.
Sent from my Galaxy Note (SGH-i717) using XDA Premium.
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And then they bloody return them. I swear I'd smack some of the guys who return **** from this forum
My white note is flawless
Felinos11 said:
Dnt listen to that crap. Ppl who write those things do not feel comfy even with their body of course they will find "problems" with the note and keep exchanging it twoce a week. This is very good quality built phone get it!
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
These "problems" are real. I have both on my phone, but I could really care less about either. Don't let it stop you from getting a white one as it has nothing to do with the color.
Sent from my Samsung Nizzote
Every phone is susceptible to flaws, white just shows more that black. Get the white one if thats what you really want. I only have the black one because i got a good deal off contract for it.
Sent from my SAMSUNG-SGH-I717 using XDA
IMHO the people that are getting cracks in their screens are the people that think they are taking good care of their phones but in reality are not taking care of them. I had my first cell in the late 90s and broke my antenna taking it out of my pocket so I learned never ever to put my cell back in my pocket under any circumstances. Pants do get looser and tighter as you sit and stand and pressure is put on the screen which is probably causing these cracks. Get the white note just take care of it and you will be fine. No pockets! No bags! Don't sleep with it! Don't set it near your drink! Dont put in the glove compartment so it will rattle around! Don't lay on your dash while driving!
porkenhimer said:
IMHO the people that are getting cracks in their screens are the people that think they are taking good care of their phones but in reality are not taking care of them. I had my first cell in the late 90s and broke my antenna taking it out of my pocket so I learned never ever to put my cell back in my pocket under any circumstances. Pants do get looser and tighter as you sit and stand and pressure is put on the screen which is probably causing these cracks. Get the white note just take care of it and you will be fine. No pockets! No bags! Don't sleep with it! Don't set it near your drink! Dont put in the glove compartment so it will rattle around! Don't lay on your dash while driving!
Click to expand...
Click to collapse
These cracks aren't in the screens...
You don't need to be so anal with your phone... It's not a cheap toy these are built solid. First two weeks with my phone I had it completely naked and pocketed it. now I have a leather pouch and glas.t screen protector. Just remember that it'll cost you 800 for a new one and I'm sure you won't break it.
Sent from my Samsung Nizzote
The only issue with mine is a small alien that lives under my battery feeding off my phones power. That explains the crappy battery life.
Sent from my SAMSUNG-SGH-I717 using XDA
cgibsong002 said:
These cracks aren't in the screens...
You don't need to be so anal with your phone... It's not a cheap toy these are built solid. First two weeks with my phone I had it completely naked and pocketed it. now I have a leather pouch and glas.t screen protector. Just remember that it'll cost you 800 for a new one and I'm sure you won't break it.
Sent from my Samsung Nizzote
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Your right they are not cheap toys but they sometimes get cracked screens if they are dropped from pocket level onto asphalt, but they are pretty well built. I'm not anal about my phone but I know no matter what if it breaks I either get my retired device of shell out $750 for a new one so I am very cautious. People can do what they want with their phones I was just giving advice based on my experience. I don't even take my phone outta the house, too much could happen and its really not that important to always have my cell with me. I don't have a text plan so I don't need it for texting and I would never walk/drive and text/talk. Nobody knows what is causing the so called flaws on the Notes but if mine get a scratch, chip or crack in it I will know exactly how it happened and won't have to sit and wonder whether its a defect or if I did it. I can keep a cell for 18 month till I upgrade and it still looks new but I too have scratched and even shattered phones so it happens to all of us. All I was sayin was if you know exactly where your phone is at all times it might not get a scratch or get broke.
porkenhimer said:
Your right they are not cheap toys but they sometimes get cracked screens if they are dropped from pocket level onto asphalt, but they are pretty well built. I'm not anal about my phone but I know no matter what if it breaks I either get my retired device of shell out $750 for a new one so I am very cautious. People can do what they want with their phones I was just giving advice based on my experience. I don't even take my phone outta the house, too much could happen and its really not that important to always have my cell with me. I don't have a text plan so I don't need it for texting and I would never walk/drive and text/talk. Nobody knows what is causing the so called flaws on the Notes but if mine get a scratch, chip or crack in it I will know exactly how it happened and won't have to sit and wonder whether its a defect or if I did it. I can keep a cell for 18 month till I upgrade and it still looks new but I too have scratched and even shattered phones so it happens to all of us. All I was sayin was if you know exactly where your phone is at all times it might not get a scratch or get broke.
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Mobile phones are exactly that, *mobile* phones. 99% of the people with cell phones use them when they are mobile. If you never take your's out of the house why spend so much for a cell plan? Just get a land line.
I've been using my Note since I got it in March of this year. I didn't purchase a case as I had my iPhone 3GS for close to 3 years and never had an issue dropping it or damaging it.
A few weeks ago I took a picture and it didn't look real good. I opened other pictures I had taken previously and they looked much sharper. I looked into settings and everything looked normal. I looked at the camera window and noticed it was scratched and dirty looking. I tried cleaning it but that didn't do anything.
I contacted Samsung and was told this is physical damage and I need to pay to get this fixed.
I'm not one to try and get everything fixed for free but in this case I think it's a poor design of the camera window as it isn't caved in and sticks out and can get scratched by having the phone rest on it's back. I think this is the normal way to place the phone when I'm not using it.
I would like to know if you guys think this is a poor design or if I'm the one who messed it up ? I know I could of bought a case and this would of never happened but I think if a phone needs a case to keep this from happening then Samsung should supply the case or worn you that you need one. My iPhone 3GS with no case never had an issue with the camera window getting scratched.
If you think this should be covered under warranty how should I convince Samsung as they tell me it's not.
Thanks for your time.
Just hard brick it and return it in for warranty. That's how most folks nowadays do it.
Sent from my SAMSUNG-SGH-I747 using xda premium
I can't speak for your phone, but I never use a case on any phone. My phones go through hell, very dusty and harsh environment (custom cabinet maker / installer). I have never had a problem with my camera lense cover. And I'm the guy who walks in the office and does the toss slide on the desk with my phone. But one thing I'm very good about is nothing ever goes in the pocket with my phone. Change, keys, lighter, none of that. But as hard as they try to make sure everything they produce is of the same quality, there are exceptions that slip through the cracks.
I love my note!
21productionz said:
I can't speak for your phone, but I never use a case on any phone. My phones go through hell, very dusty and harsh environment (custom cabinet maker / installer). I have never had a problem with my camera lense cover. And I'm the guy who walks in the office and does the toss slide on the desk with my phone. But one thing I'm very good about is nothing ever goes in the pocket with my phone. Change, keys, lighter, none of that. But as hard as they try to make sure everything they produce is of the same quality, there are exceptions that slip through the cracks.
I love my note!
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I always put in my pockets with nothing in my pockets. I will admit I do put it on the counter when I'm at a bar and may move it around on the counter but I still think a 600 dollar phone shouldn't have the camera window flush where it can get scratched.
I sent Samsung an email telling them I find this unacceptable and that this should of never happened and it's not because I'm careless. If they expect us to use a case then supply it with the phone or maybe tell us to never put the phone on it's back as the camera window may get scratched. Guess if they still expect me to pay to get the window changed I will have to learn how to hard brick the phone.
I love my Note and changed because I liked the bigger screen and having a better camera than my iPhone 3GS. I've dealt with Samsung for an issue with my TV and it was pretty hard to get things resolved. Now I have an issue with one of there phones and it seems to be an issue again. My 3GS had an issue with the sensor called Apple got an appointment at an Apple store got there 15 minutes later I was out with a new phone. The new phone had the power supply burn up. Same scenario call got to the Apple store 15 minutes later out with a new phone. That being said I prefer Android over iOS but for customer service Samsung is way behind Apple.
Thanks for the replies. Will keep yo posted on the reply from Samsung to my latest email.
That's your bad my camera is fine and I've had it since pre-order. No case either.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
I hate to say this but "IF it had a case, this probabaly would've never happend". The HTC one X camera bulges out and so far there isn't a lot of complaints about the camera lense getting scraped. Claiming that it was poorly designed is just a bad excuse.
-Once you go NOTE, you'd say 4 inches a Joke
[Lady]: "How do you carry that huge phone in your pocket?"
[Note User]: "I'm used to having huge stuff in my pants"
I never touch my lens with anything but a micro-cloth (plus it's in a fairly thick case, so sliding it around isn't an issue), and even then I got a scratch on it straight through the middle the first week I had the phone. But it's not noticeable in pictures. You'd REALLY have to screw up the lens to be able to see anything in a picture, the focal point is so far away from the lens...
EDIT: You may be able to just find a replacement lens and fix it yourself. I did that on a prior phone when the lens cracked from being dropped.
The camera is just that lens with a ribbon cable that connects it to the mainboard. Its not too hard to remove. I have seen replacements for other phones available.
Thanks for the replies. All I know my pictures look grainy now and when I look at the lens/window it's dull looking and I can't get it back clear. If I messed this up I would like to know how I did this as I have done nothing different with my Note compared to my 3GS. Will look into trying to fix this myself as paying 75-100 to get this done by the Samsung service center is expensive. I could understand if I did something stupid to mess it up but as far as I know I didn't.
DS1969 said:
I've been using my Note since I got it in March of this year. I didn't purchase a case as I had my iPhone 3GS for close to 3 years and never had an issue dropping it or damaging it.
A few weeks ago I took a picture and it didn't look real good. I opened other pictures I had taken previously and they looked much sharper. I looked into settings and everything looked normal. I looked at the camera window and noticed it was scratched and dirty looking. I tried cleaning it but that didn't do anything.
I contacted Samsung and was told this is physical damage and I need to pay to get this fixed.
I'm not one to try and get everything fixed for free but in this case I think it's a poor design of the camera window as it isn't caved in and sticks out and can get scratched by having the phone rest on it's back. I think this is the normal way to place the phone when I'm not using it.
I would like to know if you guys think this is a poor design or if I'm the one who messed it up ? I know I could of bought a case and this would of never happened but I think if a phone needs a case to keep this from happening then Samsung should supply the case or worn you that you need one. My iPhone 3GS with no case never had an issue with the camera window getting scratched.
Thanks for your time.
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Hi, perhaps you should look into getting a replacement lens from ebay.
Here's a link:
http://www.ebay.com/itm/OEM-SAMSUNG...795739?pt=PDA_Accessories&hash=item20c9df1c9b
If you think this should be covered under warranty how should I convince Samsung as they tell me it's not.
DS1969 said:
Thanks for the replies. All I know my pictures look grainy now and when I look at the lens/window it's dull looking and I can't get it back clear. If I messed this up I would like to know how I did this as I have done nothing different with my Note compared to my 3GS. Will look into trying to fix this myself as paying 75-100 to get this done by the Samsung service center is expensive. I could understand if I did something stupid to mess it up but as far as I know I didn't.
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You obviously did if it's not an issue for anyone else...
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Otterbox. Period.
Sent from my SAMSUNG-SGH-I717 using xda premium
Yes ....otterbox ....
Mine has been very effective ....g
I don't really like cases but I went with the otterbox commuter and I love it. You might want to look into a case once you fix the camera.
My outside silver bezel was scratched from dropping and it also has the camera window. Not to hard to replace. Just need to undo screws and something to pry it off. Found part on eBay.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
If you've been relegated to spending money to fix it or getting a warranty replacement, maybe try to polish it first, it has worked for me in the past with similar issues. I don't know if its a polycarbonate lense, but automotive stuff always helped me. Meguiars plastiX is the stuff I've used with reasonable success, at least with plastic parts. Maybe trying something like that will help clear it up, if the scratching isn't too deep anyway.
I am going to try this tonight.. as i also have a very very beat up camera window and mines been in a case from day 1. but its in my pocket with countless other things. i am going to try and hand polish it and if that fails low speed dremel with a polish wheel and some polish creme lololol worst that happens is i screw it up.. i've got a spare note anyways. I'll try and post some before an after pictures.
EDIT:
after looking at the protective shell its just plastic and not even attached to the camera. you can buy the replacement lens cover here for $5 and its 9 screws to change it out
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=140854323974
That's what I did. Hardest part is popping off the piece. I used something called an orange stick (plastic wedge thing). Its very easy though, hope it works out for you.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
ukguy115 said:
That's what I did. Hardest part is popping off the piece. I used something called an orange stick (plastic wedge thing). Its very easy though, hope it works out for you.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
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If u take the phone apart so the back is off 9 screws and a case opener tool. you can bend those tabs straight and the piece falls right out. drop the new one in and bend the tabs down and done.
If you take some paper and roll it up and put it on either side of the camera when you're snapping the back cover on it will make it pop up enough to stick out a bit further than the camera cover but not so far as to stop it from locking all the clips on the cover. When you put it back down after that the camera cover doesn't touch the table.
Hey everyone,
So today I noticed that the black rubber that is under the battery flap of my phone is starting to peel off. It isn't too terrible yet, but I do use the waterproof feature of my phone regularly and I don't want to jeopardize my phone if this peels off. Does anyone know where I can get a replacement cover? I checked eBay and didn't have much luck so I am hoping some of you guys may know of another site that supplies the OEM parts.
Thank you!
mpeclipse03 said:
Hey everyone,
So today I noticed that the black rubber that is under the battery flap of my phone is starting to peel off. It isn't too terrible yet, but I do use the waterproof feature of my phone regularly and I don't want to jeopardize my phone if this peels off. Does anyone know where I can get a replacement cover? I checked eBay and didn't have much luck so I am hoping some of you guys may know of another site that supplies the OEM parts.
Thank you!
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Yeah a common thing on these phones (USB cover door). I have not found any yet either, AliExpress had some but were pulled or ran out (just checked again they are back now, so AliExpress has them again --
https://www.google.com/search?q=Z3v+usb+cover+&ie=utf-8&oe=utf-8). Better link -- http://www.aliexpress.com/item/for-Sony-Xperia-Z3V-D6708-OEM-SIM-Card-Micro-SD-USB-Charging-Port-Dust-Plug-Waterproof/32430237429.html
I had to take my (wife's phone as well) phone back to VZW and get a replacement phone due to this. If your phone is within the one year warranty go to VZW store and show them they will get you another phone.
I did a test and if you apply a tiny amount of Vaseline on the seal it will work better as well as make a more watertight seal, just lightly coat the rubber seal, good idea to do all doors like that, I have a product called "dielectric grease" that works even better, use sparingly, can get at auto parts store.
So glad this is an easy purchase if I need it. Thanks.
Sent from my D6708 using XDA Premium 4 mobile app
And just like that they're gone, doubt they were genuine OEM anyways
nickmpower said:
And just like that they're gone, doubt they were genuine OEM anyways
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They went fast! I just checked last night and I was going to purchase one this morning, but I guess that isn't happening.
Still cant believe you can't get these from sony. I don't know if I could trust and off brand copy to be waterproof
nickmpower said:
And just like that they're gone, doubt they were genuine OEM anyways
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No way! Crap, need to find a well stocked supplier of them. Description said -- Original - Brand New
But it also said -- Quantity: Large in stock
mpeclipse03 said:
They went fast! I just checked last night and I was going to purchase one this morning, but I guess that isn't happening.
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Sorry, like I said -- they are there, then they are gone.
nickmpower said:
Still cant believe you can't get these from sony. I don't know if I could trust and off brand copy to be waterproof
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Agreed, Sony should let people have access to their supplier. But then again Sony is greedy and wants the revenue from out of warranty repairs.
I think I may have found the part here: http://magboss.eu/articles.php?currency=EUR&cid=1600
mpeclipse03 said:
I think I may have found the part here: http://magboss.eu/articles.php?currency=EUR&cid=1600
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Let us know how it goes, it does appear to be the right cover and all but really can't tell without any pictures, those prices are odd (never mind found the USD drop down at top of page) and how long until delivered? EU, can you find out supply level?
1linuxfreak said:
Let us know how it goes, it does appear to be the right cover and all but really can't tell without any pictures, those prices are odd and how long until delivered? EU, can you find out supply level and in US currency cost?
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Thankfully, I was raised in an Italian household and in Europe, the comma replaces the decimal point. So if something was say $3.50, in Europe, it would be written $3,50.
I did try to order one and to no surprise, they are out of stock. I did find a set of them on eBay though.
mpeclipse03 said:
Thankfully, I was raised in an Italian household and in Europe, the comma replaces the decimal point. So if something was say $3.50, in Europe, it would be written $3,50.
I did try to order one and to no surprise, they are out of stock. I did find a set of them on eBay though.
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I found the USD currency price at top of page next to the language selector. Says 6.45 - 5.24 USD, there is a difference in USD and EU prices.
Glad you found one on Ebay.
My wife and I visited the VZW store today her usb cover seal tore again and I am still trying to get a good replacement for mine, both refurbished phone VZW sent out were junk, one the camera had a dab of something under glass on the lens and the other one the display was brown in tint or hue, if I don't get a good refurb in the next few tries I am going to just buy a cover and be done with it.
1linuxfreak said:
I found the USD currency price at top of page next to the language selector. Says 6.45 - 5.24 USD, there is a difference in USD and EU prices.
Glad you found one on Ebay.
My wife and I visited the VZW store today her usb cover seal tore again and I am still trying to get a good replacement for mine, both refurbished phone VZW sent out were junk, one the camera had a dab of something under glass on the lens and the other one the display was brown in tint or hue, if I don't get a good refurb in the next few tries I am going to just buy a cover and be done with it.
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When you get your next refurbished device just remove the flap that you need from it. Just be careful when pulling it out and hold the white connector ribbon really good so that your fingers don't slide down it and rip the cover off (from the white piece).
jal3223 said:
When you get your next refurbished device just remove the flap that you need from it. Just be careful when pulling it out and hold the white connector ribbon really good so that your fingers don't slide down it and rip the cover off (from the white piece).
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You know I thought of that, but just to darn honest to do that.
Life sucks sometimes for being that honest, but I sleep well at night.
1linuxfreak said:
You know I thought of that, but just to darn honest to do that.
Life sucks sometimes for being that honest, but I sleep well at night.
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There's nothing dishonest about that at all. They are sending you a replacement phone expecting to get one back without a flap, correct? I bet they would even give you permission if you explain that you aren't happy with the quality of the refurbished devices. The flaps are easily interchangeable without any repercussions.
jal3223 said:
There's nothing dishonest about that at all. They are sending you a replacement phone expecting to get one back without a flap, correct? I bet they would even give you permission if you explain that you aren't happy with the quality of the refurbished devices. The flaps are easily interchangeable without any repercussions.
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I agree with your logic, and I know the door is easily removed and replaced I have removed and replaced it on my phone several times. The phones are tagged with an identifying number and I bet VZW would be able to detect any deceit, would VZW care? Who knows?
1linuxfreak said:
I agree with your logic, and I know the door is easily removed and replaced I have removed and replaced it on my phone several times. The phones are tagged with an identifying number and I bet VZW would be able to detect any deceit, would VZW care? Who knows?
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No worries man. I'm glad there are still honest people out there with a conscience. I would suggest you to ask them though so there is no question about what you are doing. I'm fairly certain that they will allow you to. I would ask technical support rather than a normal CSR though. They seem to have more information. I've asked similar questions about refurbs and they are usually willing to do what it takes to make the customer satisfied (within reasonable limits). No harm in asking right?
jal3223 said:
No worries man. I'm glad there are still honest people out there with a conscience. I would suggest you to ask them though so there is no question about what you are doing. I'm fairly certain that they will allow you to. I would ask technical support rather than a normal CSR though. They seem to have more information. I've asked similar questions about refurbs and they are usually willing to do what it takes to make the customer satisfied (within reasonable limits). No harm in asking right?
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Thanks for the ideas, no sweat off my back yet VZW is the one footing the bill for postage on the refurbished phones.
Got one!
I got a new flap off ebay here: http://www.ebay.com/itm/131518465518?_trksid=p2057872.m2749.l2649&ssPageName=STRK:MEBIDX:IT
I received it in 9 days and carefully compared it side by side with a genuine one on a new phone and it appears the replacement is identical and genuine
nickmpower said:
I got a new flap off ebay here: http://www.ebay.com/itm/131518465518?_trksid=p2057872.m2749.l2649&ssPageName=STRK:MEBIDX:IT
I received it in 9 days and carefully compared it side by side with a genuine one on a new phone and it appears the replacement is identical and genuine
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Wow, pricey huh?
Yeah the price has gone up from $9 since I purchased, but still totally worth it. I got some wireless chargers and am only going to use those from now on.