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I bought my skyrocket January 20th will I be able to exchange it for the galaxy note when it comes out?
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According to AT&T's policy you have 30 days to make up your mind on the phone. But since the Note isn't available yet you might have to return it and wait a few days.
So if I wait until the 19th will it be to late?
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I would personally return it now. Feb 19th is your 30th day (31 in jan) and inventory could be limited. Ive heard some horror stories of carrier stores not exchanging for a new phone on launch day and they cited some BS excuse that they claimed is in some random piece of documentation allowing them to deny you an exchange on launch. I have a concession line at an ATT corporate store and I know I am not allowed to get it on launch just because "the manager said so"
Ok thanks
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If you still have the phone you had before your skyrocket, you could just return the skyrocket and pre-order the Note in-store and just use the old phone until the Note comes out on the 19th. That way you guarantee you get in before your 30 days are up.
I ask the guy that works there and he said I couldn't preorder it in store
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maydre said:
I ask the guy that works there and he said I couldn't preorder it in store
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AT&T employee here. If it's a corporate store, he's a liar.
edit: this is assuming you go ahead and do a reverse upgrade.
giantenemybird said:
AT&T employee here. If it's a corporate store, he's a liar.
edit: this is assuming you go ahead and do a reverse upgrade.
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I've been to three corporate stores. All of them say you can't do it in store.
geoldr said:
I've been to three corporate stores. All of them say you can't do it in store.
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This is exactly why I don't buy any phones from these stores. I call AT&T and order the phone through a rep. When you buy directly from AT&T you can always speak to a manager or someone other than an store employee. I've had no problem doing it this way and I know several people who got screwed dealing with those AT&T Corp Stores.
Refer to the thread where the phone could not be found in our system.
Yes, it can be preordered in cor stores, but there have been issues with the phone not being found in OPUS.
Today it appears to be working.
Escalate your problem to the manager and he or she will more lonely likely know what to do. I had the same problem with getting a skyrocket on the 24the and wanted to return it for the note and the employees did not know what to do. The manager was within ear shot and was able to remedy the problem.
edit for spelling*** still getting use to swyping on the 7.7.
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Corp Stores
I don't know what corp stores you go to but the one by me is great (although I didn't preorder with them so I could get free case from Best Buy) I was going to get the HTC Vivid a few months back talking to a Store rep he wanted to know what I was looking for in the phone and suggested I wait for the Galaxy Note I stopped in every now and then and he updated me on what he knew was comming he even let me know about the free case from best buy and said he would match that for me on preorder if they were getting the same one but on the 4th he didn't think they were getting the same one I went to Best Buy and preordered but the service I get in the Corp Store is awesome they keep up on rumors and new phones software and inform me alot of the time.
JGuinan007 said:
I don't know what corp stores you go to but the one by me is great (although I didn't preorder with them so I could get free case from Best Buy) I was going to get the HTC Vivid a few months back talking to a Store rep he wanted to know what I was looking for in the phone and suggested I wait for the Galaxy Note I stopped in every now and then and he updated me on what he knew was comming he even let me know about the free case from best buy and said he would match that for me on preorder if they were getting the same one but on the 4th he didn't think they were getting the same one I went to Best Buy and preordered but the service I get in the Corp Store is awesome they keep up on rumors and new phones software and inform me alot of the time.
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I'm not saying they are all bad (corp stores) but most of them are. Especially the ones by me. Every time I go into one of them Corp AT&T stores none of them seem knowledgeable about new products, they are rushing me to buy a phone I don't want, their prices are a lot higher than going through AT&T website and I feel like I'm being taken advantage of. Not to mention I feel like I'm wasting their time when I come in just to take a look. I hate those effen stores and I don't want to give them any business.
Some of my friends and family tried to return phones to them and got a ridiculous run around. I don't have time for their BS. I've returned several phones to AT&T directly without issue. I returned a returned a Fuze that I used for several months and got a Tilt 2. Try getting the same courtesy from one of those Corp Stores.
I personally feel more comfortable dealing with AT&T directly.
i bought a samsung gs3 on nov. 8th. couple days later heard about the dna (i don't know how i missed it). i have 14 days to return or exchange and what not. i went to the store a couple times asking about exchanging it for the dna since the preorder is available and the store date is nov. 21st putting me right in the window. first guy said he would have to find out how to do it since it was a new line also and would call me that day but never did call me. then tonight i went back and explained everything and she called him and he said oh you wouldn't like it, the gs3 is much nicer, and he got to play with it and the battery was awful, it would be a real headache for you to exchange it. i said i still wanted it and they said we checked the warehouse and they don't have any yet and we won't have them until the end of the month. saying things to convince me i don't want to do it.
this all sounds more like they just don't want to do it and don't what to end up with a return. i told them people have received shipping notifications, they replied with that's probably not what they meant, they wouldn't be shipping already.
is there a confirmed store date on these? i wanted one before just because i wanted one but now i want one with the added spite of sticking them with a return.
Everything I heard points to the 21st. Verizon said on their site that they will start shipping the DNA's on the 19th, and with the two day shipping they will also arrive on the 21st. You can exchange your phone until the 22nd, so you should be fine.
Yup, it's officially the 21st. I'm guessing they are getting paid more commission to sell off a lot of the GS3s before the DNAs start selling, or they lose it if you try to switch (or don't want to do the work).
flaring afro said:
Yup, it's officially the 21st. I'm guessing they are getting paid more commission to sell off a lot of the GS3s before the DNAs start selling, or they lose it if you try to switch (or don't want to do the work).
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I am thinking the same...I made an internet order this morning and it shipped out around noon for delivery on the 21st.
I certainly hope so. I'm planning on swinging around to my local store after work on Friday in hope that they'll have some on hand. The reps at my store don't know anything when it comes to dates except one guy, but he's hardly there anymore.
I can say that they showed up for store ordering today so you should be able to pick it up in a store soon... if I were you I would just return it to the gs3 to the store you got it from and then get it somewhere else since those guys are assholes...
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I've confirmed with a few Verizon stores that they'll have them ready to go when they open Tomorrow (11/21) morning.
drumz0rz said:
I've confirmed with a few Verizon stores that they'll have them ready to go when they open Tomorrow (11/21) morning.
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I have some stupid verizon stores in my area because none of them could give me an update and one lady didn't even know what it was.
WTF!!!
At the announcement of the DNA official spokesmen said it was being released on the 21st. There's no question it will be.
Threaten to cancel the line and return the S3. They will balk. Wife didn't like the I phone 4 when switching to Verizon, they wanted to charge a restock fee and told me how much she would hate android, blah blah, blah. Told them fine. Cancel the line, I'll return the phone, pay the fee and open a new line online through Amazon and get my phone through them since they were being difficult. Walked out of the store with the thunderbolt and didn't pay a dime extra (was a hundred more than iphone at the time). They don't want to lose commissions. Also, try to never shop at authorized dealers. Stick to corporate stores.
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My local corporate store has no idea of shipments either, no clue the day before. I bet they had a whole pallet of them out back...
I'm sure the lady I called twice knows me by voice now.
white stormy said:
i bought a samsung gs3 on nov. 8th. couple days later heard about the dna (i don't know how i missed it). i have 14 days to return or exchange and what not. i went to the store a couple times asking about exchanging it for the dna since the preorder is available and the store date is nov. 21st putting me right in the window. first guy said he would have to find out how to do it since it was a new line also and would call me that day but never did call me. then tonight i went back and explained everything and she called him and he said oh you wouldn't like it, the gs3 is much nicer, and he got to play with it and the battery was awful, it would be a real headache for you to exchange it. i said i still wanted it and they said we checked the warehouse and they don't have any yet and we won't have them until the end of the month. saying things to convince me i don't want to do it.
this all sounds more like they just don't want to do it and don't what to end up with a return. i told them people have received shipping notifications, they replied with that's probably not what they meant, they wouldn't be shipping already.
is there a confirmed store date on these? i wanted one before just because i wanted one but now i want one with the added spite of sticking them with a return.
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They are BSing you Ask to talk to the store manager or supervisor.If they won't help call VZW customer service. They have always helped me..
i had no idea this place wasn't a corporate store. they only sell verizon and have nothing but verizon signs and whatnot. i got real hot when i found that out.
I second the "only shop at a corporate store". Seriously, only suckers wander into the "authorized retailers". You can spot them by looking at the signs. It'll say really small under the Giant Verizon banner like "USA wireless or GO wireless or John Doe wireless, Authorized Retailer". I've never stepped foot in one except when I needed a charger in an emergency. They charged me like $30. Yeah, screw them. The corporate stores can handle all customer service needs, and the staff is always more knowledgeable and helpful.
Authorized Retailers aren't always good with customer service or phone problems. I'd only use a select few places for getting a phone besides Verizon (Amazon, Best Buy, etc). There is a place near me that has no signs except "Verizon" with "Authorized Retailer" underneath. People probably don't realize they aren't the same as Verizon corporate stores.
I would return the phone and get the DNA from a corporate store.
Stopped by my local store today, and surprise, they told me they couldn't sell me a DNA because it would be off contract and they would only have enough for the new people to buy if they had any at all.
DammitCubs said:
I have some stupid verizon stores in my area because none of them could give me an update and one lady didn't even know what it was.
WTF!!!
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I had the same issue.... Was it Verizon corporate you talked to?
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called my verizon store today and they said they had will have them tomorrow for sale, so I will just pick it up before work tomorrow. I honestly don't think they get shipment until evening the night before because I called earlier and she told me to call back in a few hours towards evening and then they will be sure if they will have them tomorrow. Called just now and they indeed said they will have them tomorrow.
---------- Post added at 02:46 AM ---------- Previous post was at 02:13 AM ----------
Called another corporate store, both confirmed stock for me and the second one also confirmed they had them in stock and will sell them tomorrow. So you guys shouldn't have trouble getting them at your local corporate store.
after a short conversation with veriszon customer service got things worked out.
the gs3 had to be returned to the store i bought it at and that store would not be getting the phone on the 21st. to save my number verizon did a equipment swap and put my number on a old phone. then told me to return the phone and buy it at a corporate store on the 21st. i still get to buy it at the discounted price and keep my number,
Zalatorisaurus said:
Stopped by my local store today, and surprise, they told me they couldn't sell me a DNA because it would be off contract and they would only have enough for the new people to buy if they had any at all.
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Their greed is appalling.
I called my friend who is a manager at a Verizon corporate store yesterday and he claims that he isn't even sure if they'll have any G2s in stock on Thursday or not. He claims they might have to order them. Has anyone else checked with their local Verizon store? I assumed that every corporate store would at least have a few of these on Thursday.....
Meanwhile I'm playing with my ATT version one already =P, just kidding, I did stop into a corporate verizon store to see if they had accessories already, and the store I went said they hadn't gotten anything for the G2 in yet, and that they werent sure either if they'd have the phone on Thursday..I left and was like that sucks for Vzw users.
I can't believe Verizon would screw this up that bad after announcing in their press release that they would be available in store and online on the 12th.They pulled it up in the store I was at Sunday and it said releasing on all channels the 12th.Maybe they will get their shipment in tomorrow.I don't think it is going to be heavily promoted with the Note 3 release as well as the new iphone release.
rdcamero said:
I can't believe Verizon would screw this up that bad after announcing in their press release that they would be available in store and online on the 12th.They pulled it up in the store I was at Sunday and it said releasing on all channels the 12th.Maybe they will get their shipment in tomorrow.I don't think it is going to be heavily promoted with the Note 3 release as well as the new iphone release.
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Spoke to a store in Seattle and they said they were trained on the device and it was due in on Thursday but that seemed iffy. He said they will put it out the night before. I still wonder why there is so little on the website and the GN3 is out there for pre-order. Doesn't seem like they wanna sell the G2 over the GN3.
rndchef said:
Spoke to a store in Seattle and they said they were trained on the device and it was due in on Thursday but that seemed iffy. He said they will put it out the night before. I still wonder why there is so little on the website and the GN3 is out there for pre-order. Doesn't seem like they wanna sell the G2 over the GN3.
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Money talks.I am sure Samsung is paying a lot of money to the carriers to get this preferred treatment.
my former boss runs a franchise store and they'll have it Thursday... which is why I avoid corporate verizon stores at all cost.
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rndchef said:
Spoke to a store in Seattle and they said they were trained on the device and it was due in on Thursday but that seemed iffy. He said they will put it out the night before. I still wonder why there is so little on the website and the GN3 is out there for pre-order. Doesn't seem like they wanna sell the G2 over the GN3.
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Speaking of. I have not seen one commercial yet for the g2. I don't recall what they did with the sg3 when it came out on verizon if there were commercials before or after. Kinda sad. Sleeper hit of the year.
jayochs said:
my former boss runs a franchise store and they'll have it Thursday... which is why I avoid corporate verizon stores at all cost.
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I am pretty sure corporate stores will have them Thursday as well they are just clueless.It took 4 people 10 minutes to figure out how to be able process the payoff on my installment loan.They did not know anything about the G2 until they looked it up on their computer.
agreed. there's no marketing and hardly any training I've heard, so i think corporate store reps are just idiots.
no I don't think that, I know it. when i ran a franchise store, the horror stories of corporate idiot reps along with my own past truly made me realize how much better going to anywhere but a corporate store is lol
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jayochs said:
agreed. there's no marketing and hardly any training I've heard, so i think corporate store reps are just idiots.
no I don't think that, I know it. when i ran a franchise store, the horror stories of corporate idiot reps along with my own past truly made me realize how much better going to anywhere but a corporate store is lol
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I would go elsewhere but the corporate stores are the only ones that can do the 12 month installment plan.I don't want to tie my money up until I sell my current phone and its my only phone so I can't sell it first.I finance it then pay it off when my previous phone sells.
ahh yes I understand. eh I'm just gonna buy it up front and then sell my s4..hoping I can get at least 475 to 500 since it's rooted mdk..
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I spoke with a rep over the phone and she informed me that the phone will be released on all channels Thursday. Due to my work hours I'm going to order it on Thursday morning and pay for overnight shipping. I should have it for Friday night.
I'm selling my Note 2 for this.
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Bxrider117 said:
I spoke with a rep over the phone and she informed me that the phone will be released on all channels Thursday. Due to my work hours I'm going to order it on Thursday morning and pay for overnight shipping. I should have it for Friday night.
I'm selling my Note 2 for this.
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Plan to be at the store when they open Thursday.Selling the S4 for this.
Anyone know the off contract price of the G2 on Verizon?
Thanks.
yumms said:
Anyone know the off contract price of the G2 on Verizon?
Thanks.
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The rep I chatted with said $599.99 which would be inline with everyone else's price.
Has anyone seen any photos of Verizon's variant besides that press release picture? I can't seem to track down anything.
16 gb or 32 gb, white option too?
I just spoke with a VZW store in Salisbury, MD. They have no idea about the phone except that theyll have it Thursday. The representative told me all they would get was the 16 gb model--this seems to contradict everything else i've heard about the storage
Jsuh0 said:
I just spoke with a VZW store in Salisbury, MD. They have no idea about the phone except that theyll have it Thursday. The representative told me all they would get was the 16 gb model--this seems to contradict everything else i've heard about the storage
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doubt it. again, corporate reps are not too bright.
then again, i wouldn't put it past verizon to screw us every chance we get.
Jsuh0 said:
I just spoke with a VZW store in Salisbury, MD. They have no idea about the phone except that theyll have it Thursday. The representative told me all they would get was the 16 gb model--this seems to contradict everything else i've heard about the storage
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The rep I chatted with online said only black and 32GB available at launch.
I would say the Verizon corporate stores will have them Thursday. I only deal with my local corporate store and they are never in the loop with anything. They even tell me that, they say VZW is horrible about giving them information. Also it better be 32gb cause if its only 16gbs that will suck and ill have to look else where.
I have searched all of the websites(carrier) and stopped into a Best Buy but can't find any preorder information. My preference is to buy it outright from Best Buy. I am on Sprint. If it is like the Gear 2 or Note 4 launch these might be hard to find for a couple of months. My closest BB only got 2 gear 2s at launch and it was a couple of weeks before they got more. If anyone has more info please pass it on.
From what I've read some carriers wont allow pre orders on the gear S they consider it an Accessory. I too bought the gear 2 on launch and they only had 1 gear 2 that I got
I know at&t & Verizon aren't taking preorders.. Nov 7th you can buy in store or order
zoso28 said:
I know at&t & Verizon aren't taking preorders.. Nov 7th you can buy in store or order
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After going to Best Buy, they didn't have any stock today nor has a working model. Went to Best Buy's website and it shows that you can pre-order it but it won't ship till March 2015.
Arty Dodger said:
After going to Best Buy, they didn't have any stock today nor has a working model. Went to Best Buy's website and it shows that you can pre-order it but it won't ship till March 2015.
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Just walk into AT&T they have plenty no contract needed if you plan to bbuy outright yeah Bestbuy crazy
A T-Mobile rep at the store showed me an email that said they are now aloud to sell the phone before the 7th!
Mm I had to order mine online, I got mine overnight should be here by Tuesday
Not at the 5 T-Mobile stores I went to today. Had to order it and have it overnighted.
Called 3 around me, and all saying preorder or wait til 7th.
joemossjr said:
A T-Mobile rep at the store showed me an email that said they are now aloud to sell the phone before the 7th!
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I needed that email a few hours ago, had to preorder at the TMo store.
I just checked 8 stores around me. All said the 7th.
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That's weird I picked mine up 2 days ago. The guy did say the called it off a few times and at that time they were allowing it he actually bought his with mine
Just left tmo, they said the 7th. They even called into support and were told the same thing. They have them in stock, but can't sell until the 7th. I was trying to exchange my phone due to my speaker isue.
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DO what I did, preorder, ahve it shipped to the store and pick it up.
I preorderd mine on the 22nd and picked it up from the store on the 27th
nest75068 said:
DO what I did, preorder, ahve it shipped to the store and pick it up.
I preorderd mine on the 22nd and picked it up from the store on the 27th
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Followed your logic, but with the wrong carrier -- at&t.
They choose to have mine arrive later than store shipment and it arrives on the 6th while theirs arrived on the third and available for public sales on the 3rd.
Will likely flip mine for a T-Mobile due to being incredibly wary on the bootloader being locked so not likely having root/ rom access.